Best Pump Repair in Phoenix AZ

I have had a system with American for 5 years and was happy with the service, until this last time. The tech, Max, wa a nice guy who obviously is new at the job and bumbled around like it. He had no idea about the cost of service (and I think we were overcharged as we had our own filters for the RO) and he did a nice job changing the tank. Works great. But when i asked him if he was checking the water softener in the garage, he looked baffled. Every other tech came out and checked it before without being asked. He noticed there was a leak and had to make the 10th phone call to see what to do. I was told that the system was not their reponsibility and it was cost $750. UNREAL. I BOUGHT AND PAID CASH FOR THIS SYSTEM FROM AMERICAN. Then I was told that they would give me the name of the company to call, Thane. I knew then I would never hear back, and of course I haven't. Very disappointed and disgusted.

Reached out to this company about a week ago to get a quote on a furnace mounted humidifier. The sales person arrived on time and was friendly. Before he left he said I'd have a quote before COB. That never happened. I called the next day. The person on the phone said they would look into the matter straight away and I would receive a quote shortly. That never happened. I called for the last time the following day. Yet another person said they would elevate and I would without fail receive a quote. That never happened.
Everyone can decide for themselves if they want to do business with these folks. It's clear to me how they value their customer. I'm moving on. Jeez.

Sometimes the best AC guy is the one you don't end up using. Our AC died the other day, obviously a huge problem if you live in Arizona. We didn't end up working with him, but I was super impressed with his honesty and advice. He made a real effort to get the AC manufacturer to get us a new unit via warranty. In the end, that wasn't successful, but he shared his insight into how much we should pay for a unit and how to proceed. I wouldn't hesitate to reach out if I needed AC help.

We have been ProSkill customers for 4 years and they are an outstanding company.  We recently had some air conditioner repair work done at our home in Anthem.  Technician Pat Murphy was assigned our job and he was simply outstanding - he was very thorough, took the time to explain everything, and even showed us pictures.  Garret followed up right afterwards to check in and was extremely friendly and helpful in answering our follow up questions.  Great people and great service!

Had AirTime to check my AC as we head into the summer. I got some very honest info on the status of my system and I really appreciated that. No sales pitch or unnecessary repairs needed. Will call you guy back when it's time for that new AC unit but for now all is good. Thank you!

Initially spoke to Gabriella. She's great! It was so nice to have someone answer the phone who knew EXACTLY what was going on and could schedule my same-day appointment immediately. This company is ORGANIZED & EFFICIENT! Tech showed up on time and was professional, personable and an excellent communicator who did a great job. My only misgivings were their prices. Definitely above average. I paid it to get same-day service but would definitely recommend getting quotes from others on non rush jobs.

I'm know Freddie for a long time and supper proud of him opening up his own shop. I only used licensed contractors and Freddie is licensed with the state.  So you know he did everything right and didn't cut any corners.  And he will not do that with your either.  He is a loving father, faithful husband and caring business owner.  

I would put Freddie up against any company out there and promise you he would outperform them!!!

In the dead of summer we noticed our air conditioning was broken. Being that it was around 8pm I figured there was no way we could get it fixed before morning. We called American Cooling and Heating and spoke with Tim. Tim asked us a few questions and then said he could be over in a half hour. After just a few minutes Tim had diagnosed the problem and provided a reasonable price to fix. In under an hour we had air again! We can't thank American Cooling and Heating enough and will definitely be calling them in the future!

I contacted Francisco about a project with a family I was working with to get their AC fixed.
Francisco was fast, courteous and VERY Knowledgeable. Francisco will not price gouge you and tells you EXACTLY want needs to be fixed. I will recommend him to anyone in my family and friends circle.

Excellent service. Went to great lengths to solve a pesky problem and make things right. Always professional.

We had Quantum perform a checkup on our system and are extremely satisfied with the service received. They arrived exactly when they said they would and got it taken care of. We had been told in the past by several other companies that there was an issue that needed to be fixed and would be fairly expensive. Kevin checked it out and dispelled that. He identified a minor issue that may come up but nothing that needed immediate attention. The price for the checkup was very reasonable. We also like that they are a small, local company. We will definitely look to them in the future any work needed on our system. We highly recommend them. Thanks.

We found mold under some crumbling paint while prepping to paint a bedroom. Wanted to have someone come out and fix as we know how dangerous mold can be. Kyle came out, was extremely informative and alleviated our worries in terms of what needed to be done. Did not try to oversell or do unnecessary work. I would definitely use this company in the future and recommend to others.

Super prompt and honest. Derek was a life saver after our home warranty company left us with no A/C for two weeks. He immediately reached out to schedule a time. He was actually able to arrive before his estimated window of arrival. He diagnosed what was wrong and gave us our honest options rather than the run around we kept getting from other places. He fixed the issue right away which was amazing. I definitely recommend Derek and this company. Phenomenal service

Worst nightmare to have A/C break down on 110+ deg heat!

   It was a Friday early morning and I was already making plans to stay with family since getting an HVAC guy to come out same day + on a Friday is near impossible. I Called Alternative Air after being referred by a coworker. Avnel picked up and I explained what my A/C was doing. He gave me the best and worst case scenario over the phone. Obviously, nothing was guaranteed until he diagnosed my A/C in person. He was able to squeeze me in same day for a check, explained the problem and quoted me a cost.
 
Avnel was on the way to Phoenix to pick up other parts, luckily he diagnosed my A/C before heading into town and was able to make a stop by the Carrier parts distributor to pick up the part I needed. Not only did he pick up the part, he drove back late afternoon, climbed in my 600 deg attic and had my A/C blowing cold within 12 hours of my first call.

Avnel is very professional and an honest businessman. Thank you!

I can't begin to say how grateful I am to have Hansen Family Plumbing as our go to plumbing service!    We dont have many issues but when we need something installed, fixed or repaired, Erik and his team have ALWAYS been OUTSTANDING!   Today we had the pleasure to meet Zack!    Zack and his working partner went above and beyond.   I wasn't home but he communicated very well with me.   I trust not only Zack, but any of Erik's team members to be in my home when i cant be there.  
When it comes to supporting the local businesses, this is one service i am 100% proud to say i use when needed.  
Thank you to Hansen Family Plumbing for always taking good care of our plumbing needs.  
(Is there a way to sneak in an extra star to give you a 6 Star Rating?). I would if i could!

Wow! Michael was on-time, so knowledgeable, helpful, and honest. I will definitely hire him again in the future for our business.

I have a fairly new home, built less than 2 years ago, and my tankless water heater went out a few weeks ago. The company charged me for a part I didn't need that was still under warranty. It took two weeks for them to finally fix it and all it needed was an electronic master reset.

I reached out to ask about why they charged me for a part I didn't need and they said due to all the time they spent here and on the phone with tech support.

Here's the issue I hope you correct going forward so it doesn't impact future customers:

1) Your technician didn't spend more than 5 minutes here the first time. He didn't troubleshoot anything. I told him the code and what I looked up online that led me to calling you. He said yup that's it. Then he left.

2) Had he troubleshot the issue it could've been resolved that day and we wouldn't have been without hot water for two weeks. Also, this would've prevented the ordering of a part that was unnecessary.

3) The second technician said he's not a plumber, rather he's an HVAC guy. I think having the properly trained technician would have sped up the job, reducing time wasted on troubleshooting a master reset.

I am giving 2 stars instead of 1 because  I am thankful the last technician that came out was honest and was able to resolve it and get the water heater working.

They are very responsive and do great work. Hired them to fix my water heater, definitely will go back to them in the future!

Horrible. Nice enough people in person, but I think it's just to sell you. Goettl rebrands Goodman, it's not their own as the commercials make you think. And if you do research, Goodman is on the cheaper end of the spectrum while Trane is on the high end. I got a top of the line Trane for THOUSANDS less than what Goettl quoted me in a Goodman. Almost 20K for a unit you can buy online for about 4K. Plus, the tech broke a light fixture getting into the attic, said no problem, we'll get it taken care of. After several emails and phone calls, he never responded. I had to escalate and make a ton of noise before manaement would send me a check, which they did after a few weeks. So back to the nice in person comment. At the end of the day, they just seem shady and make you feel like taking a shower. I guess a $5 light fixture is not enough PR to try to keep a prospect happy. That's really the only reason i started shopping around because they didn't respond to that issue, good thing. I found a great, reputable company, have my new unit, and it's awesome!!

Called them they showed up in 35 min the water heater blew up and they saved me same day installation. Was it a little more expensive yes but I needed it done the same day and they got it done and done right the techs are great the phone people great