American Cooling and Heating

Having been in AZ for 7 years and have been burned by multiple HVAC companies until I found Scot and American Cooling and Heating.  They replaced 2 units on our home and saved us nearly $10K.  The also cover our businesses and are awesome.  Everybody should work with them!

We lost our air conditioning Friday night. Saturday was spent trying to get repair men to show and then actually know what they were doing. Once it became established we need a new unit, Sunday was spent dealing with slick salesmen or no show companies to give us a bid. Fortunately, I found American Cooling! A quick no nonsense call and I had a bid, and an appointment to install on Tuesday morning.
Shawn showed up promptly and began the disconnect work, the boom truck showed up promptly and switched the units out. Shawn finished the job professionally and was just a great guy! We are so impressed with Shawn as an installer and Scott as the owner. We highly recommend this company!

My wife and I had been coddling our 22 yr old American Standard 5-ton for the last few years. We've had a few reasonable ($100-200) repairs over those 22 years, and a couple very recent $1000+ repairs. We knew we were living on borrowed time with this unit, so after looking, getting estimates, and saving up for the big bite...we settled on American Cooling & Heating in Gilbert AZ. Scot Morgan is the owner, and he's been in business in the Valley for about 30 years. His estimate was $3K less than the next best estimate, and the rest were higher. Even more amazing is the warranty from AH&C...so much better than all the others. Todd and his crew arrived early, started work immediately. They removed the old unit, along with a large MasterCool swamp cooler that was nonfunctional. They refabricated the plenum, installed a new electrical whip according to standard specs, installed the new Ruud 5-ton heat pump, ran a new evaporation drain, as well as new support timbers and resealing of the roof in that area. I've never seen a better, cleaner install of a new roof-top A/C unit!! They finished finished in a very reasonable time, and got my new ecobee thermostat set up real nice. Scot and Todd and their crews have it going on...I highly recommend them!

We called American Cooling and Heating this morning because the fan motor on our AC unit was making a lot of noise. Brent was here within a half hour. We couldn't believe we had someone here that fast. He replaced the motor and did a wonderful job. We have finally found a company that we can count on. The price quoted was exactly what we were charged, We highly recommend American Cooling and Heating.

Scot is the best. Finally found a respectable ac company on the valley. Very prompt and reasonably priced services.  He returns all calls and delivers on his promises. The best service I have received in the last 15 years servicing my properties!!

Terrific service and unmatched price.

I had my rooftop AC replaced. I obtained 7 quotes.

I obtained several quotes from the AC companies that advertise heavily on TV. Not surprising their quotes were significantly higher (to cover their advertising costs).

I also obtained quotes from AC companies with strong online reviews. Only one company came somewhat close to American Cooling's price but couldn't match American Cooling's warranty.

American Cooling is run by Scot. He picks up the phone when you call. All the other companies I called had a dispatch person answering calls.

Scot has an extensive background in designing and installing large commercial AC jobs. So, residential work is very simple for him. He patiently answered all my questions and promptly responded, even on weekends. I'm so glad I went with Scot's recommendation on unit size and unit type. He didn't try to up-sell me (to make more money) and he didn't try to down-sell me to make a quick sale.

I would trust Scot to replace my elderly mom's AC and highly recommend him to my friends. He relies on word of mouth for business, not advertising. So, he has a strong interest to make sure his customers are happy.

Scott requires his installers to text him a complete set of photos of the finished work before the installer can leave. Scot makes sure the work is done right. He did just that for me. As soon as the work was done, Scot registered my unit.

My new AC unit is 4 months old now and it's keeping me nice and cool during this hot summer.

If you read this far... here's a tip. All AC brands, including Trane, use the same parts. Trane's advertising makes it seem like they're a premium brand.  As a result, they're able to charge a premium price. Scot does installs Trane. He quoted me the best price on a Trane unit but he quoted me an even better price on a RUUD unit. Very glad I went with the RUUD unit.

Three years ago our AC wasn't cooling like it should and we called American Cooling and Heating. They responded very quickly and determined that there was a refrigerant leak in the system. However, they could not determine where the leak was so the used stop leak and recharged the system.
A year later, again the system wasn't cooling as it should. They came out again and found that the system was low on refrigerant, so they added another can of stop leak and topped the system off.
This year I had a check up done on the AC by another company and they found the system was again low on refrigerant, thus the leak was never sealed. I called American Cooling and Heating in the hopes they would honor their 3 year warranty. Scott said he would, and that they should have never used stop leak. He said he would send one of his top techs out the next day.
The next day Joe, Scott's son, came out and over a four hour period did what should have been done from the start. We located where we thought the leak was. He proceeded to reseal the system in two areas and then verified that the system was leak free by ensuring it held hard vacuum.  He then recharged the system with refrigerant and we verified the system was cooling.  What a difference. In the end, there was no additional charge and Joe extended the warranty another 3 years.
Thank you Joe and Scott for honoring your word and doing the right thing.  I am giving 4 stars instead of 5 because it took 3 tries to get the repair done correctly.

Nothing but great things about this company!!

Our AC wasn't cooking the house on a Sunday. I called multiple companies who wanted to charge $99 just to come look at the problem and that amount was not going to be taken off the labor to fix the problem.

I first called American Cool and Heating and got their voicemail. I chose not to leave a message because I needed someone right away. However they called me back within a few minutes apologizing for missing the call. I told them my problem and a tech was out there within 30-45 minutes.

Once the tech arrived, they got right to work and diagnosed the problem and had everything fixed within an hour. Piece was extremely reasonable for the fix and the promptness of the work.

I will recommend this company to anyone I talk with and definitely use them again!

Our home AC stopped working and we needed someone to look at it fast.

Within an hour of calling, Al from American Cooling and Heating and was knocking on the door.

The air had started working again while were waiting for him so he checked everything and found that a condenser was leaking and had shorted out. He replaced it and had everything back to together within 15 minutes.

Al was extremely knowledgeable and professional and did not try to sell me anything I didn't need as I'm sure some other companies would have.

It's nice to find a company  that go above and beyond for their customers.

American Cooling and Heating is now my AC guys for as long as I live in the Valley.

I recommend them to anybody who is needing AC work done.

The BEST COMPANY EVER! Not only that they came right away as I was in an emergency situation but they had to wait for numerous obstacles to clear (obtaining a code to get a key from property management, then key not working and waiting for a locks man) so they can get to the fire raiser room in my building. I'm so impressed and absolutely blown away by how much Al and Steve went above and beyond that I want to recommend them to everyone! It turned out that the motor of my A/C had burned out that it will take few days to order a new one. Well, I own a fitness studio and I couldn't afford to shut it down, so they went and bought 4 huge industrial fans, set them up and brought them to my gym! I CAN'T TELL YOU HOW HAPPY THAT MADE ME! Thank you Al and Steve and company for being so awesome without even knowing me!

These guys did what the said they would do, when they said they would do it, for the price they quoted. Tim cleaned and checked the system, added coolant, showed me the ropes.
He was terrific and invited back for a beer whenever he's in the neighborhood. Thanks, guys!

I had a fantastic experience with American Cooling and Heating. I called on a Sunday afternoon in July and a technician (Al) was at my door in less than an hour. Al quickly diagnosed the problem with my air conditioner. I was pleasantly surprised when he told me that he had the part on his truck. Al fixed the problem in less than an hour and I was back to having a cool house!  The next day a manager (Scott) called me to let me know that he had talked to my home warranty company and was able to get everything paid for by the home warranty company. I can whole heartedly recommend American Cooling and Heating. They are fast, friendly, knowledgeable, and honest. Al and Scott are assets to the company. Thank you for making a bad experience (no air conditioning in Arizona in July) a great experience.

**Update: almost 3 weeks later:  I had a separate, unrelated issue with my air conditioner today.  I was so happy when my home warranty company, once again, said I could contact American Cooling and Heating to fix the problem. Scott answered the phone immediately and took the report. He dispatched Al again, who was out within the hour and fixed the problem with friendly, fast service. The repair cost was reasonable and once again, I don't have to worry about my air conditioner. Love this company and Al and Scott!!

I would give ten stars if I could. Al came out to our house and was professional, courteous and knowledgeable. He kept us posted on when he would be here and the extra communication was very, very appreciated. He thoroughly reviewed our situation and advised us on how to handle/avoid a freeze up (my terminology!) in the future. I will recommend them to my friends and family and I highly recommend you call them too!!

If you need a heating or cooling system, this is the place to go!!  Leadership always starts from the top down and Scot Moore runs his company with great integrity.  His men are proficient and knowledgeable.  I interviewed 3 others companies and their price was the fairest but also they were the only ones who wanted to do the job without cutting a hole in my ceiling - a little extra work on their part but a much better finished result.  I cannot say enough good things about their workmanship, response time and trying to give customers the best price.  5 Stars all the way.

I called these guys after my 3rd unsuccessful attempt at finding a trusting honest air conditioning company. My air was sporadically getting warmer throughout the day and then would cool back off. First company said I need a whole brand new unit, second company wouldn't even get on the roof. Shaun arrived exactly at 3:00, which is the time I asked and was very knowledgeable. He immediately got on the roof and checked out the unit and identified what he believed to be the problem(a disconnect valve). He was honest, genuinely nice, and completely fair! Never once did I think he was trying to upset me. I am so happy to finally have found a trusting company like this! There a few and far between! If you're looking for an honest air company.. Call these guys! Thanks again Shaun! The air is now working perfect!

The A/C froze up at 11pm  last night, I called several companies that said open 24/7 these were the only ones to call me back.  After quick consult, noting that the system was thawed out and back up and running Al   was willing to come by but told me without the system acting up it would be hard to diagnose, suggesting a service appointment to give the system a thorough checkup.  I really appreciate the fact he could have ran up a charge for a visit, instead gave professional advice.  Will be scheduling a checkup soon

Sunday evening 7/09 we noticed our house temperature was getting warmer and our AC was blowing hot air.  Going outside to the compressor unit the fan was not rotating and with my limited knowledge of HVAC I knew that was not good.  Called our normal AC service - no answer.  Started going down the list in Google for 24 hr. emergency AC service.  Got 3 companies but all were totally booked through the night until Monday morning.  On the 4th try I got American Heating and Cooling. Scot said he could have someone out in an hour and the repairman was onsite in about 30 minutes.  In short we had several problems of bad capacitors, possible bad fuses, and a safety condensate drain switch that was malfunctioning.  They thoroughly checked everything and as of this writing Tuesday the AC unit is working great.  In writing this recommendation I checked the other 5 star comments on Yelp and can agree the service and support were stellar.  Scot even called back to ensure we were satisfied, etc.  Got to give this company a 5 star rating!  They now have all 19 - 5 star Yelp reviews   JGH

I Highly recommend Scot Morgan from American Cooling & Heating for replacing or repairing your A/C. He came out on 4th of July to replace two units that were over 20yrs old. Before we knew it we had 55 degree air coming out of our vents and the house is as cool as its ever been! Cheapest prices, best customer service and I couldn't be happier with their work!

Last night we came home from work at 8 PM and our AC was not working and our Nest thermostat was saying there was no power to the thermostat.  The circuit was not tripped, so I knew we had a serious problem. I called American Cooling and Heating, and they answered the phone right away. Tim arrived at our house within an hour, and discovered that our air handler disconnect switch was bad.  This is literally just a standard light switch that turns the unit off, and he doesn't have one on his truck because it's not something an air conditioning company usually deals with. In fact, he said he has never seen this switch fail in all his years of work! Fortunately this is a $2 part that I can install myself, so I went to buy a light switch to replace the faulty one.  I bought it, I installed it, and the AC came back on right away.  Thanks for the excellent troubleshooting Tim!

Our AC went out overnight and I called 3 companies that said they offered 24/7 service. I left voicemails at 4AM and received a call back just before 6AM from Alan at American Cooling & Heating. He was so kind right off the bat and said he could be to our house by 8:30AM...I said today?!. He said yes, ma'am, I'm going to finish my next job and I'll be over. Holy cows! So Al showed up right at 8:30 as promised, diagnosed the issue, talked to my over protective, watch out for scammers father over the phone, explained everything in detail to his satisfaction, fixed the problems and I'm sitting here in a cool house before 10AM! This company exceeded all of my expectations! We will be calling Al for a maintenance check in May and highly recommend him to everyone!

I called about 8 different HVAC companies on a Friday looking for someone that A. I could afford and B. could get my AC system installed within 24 hours! American Cooling and Heating met both requirements! I worked with Wayne from sales / estimating and gave him all my requirements via text over the phone. Now I have worked in the new home building industry for several years as buyer so I kinda knew what I needed. Wayne recommended a Frigidaire split system, 3.5 ton heat pump and air handler and we agreed on an out the door price. American Cooling and Heating beat everyone's price. A scheduler called me and we set up an appointment for early the next morning. American Cooling and Heating was swamped so they used a third party installation company that they are affiliated with called ASAP. The guys from ASAP showed up at 6:30 am right on time and did a great job installing the system. There was a slight problem with the original air handler they had but Wayne personally delivered a new air handler and got the job back on track. The professionalism and the level of customer service that American Cooling and Heating provided is unmatched in this industry . I would recommend this company to my Mother. They are that good! If your looking to replace your AC system or you just need service American Cooling and Heating and ASAP Cooling & Heating are the A-1 guys to go too.

We went without our downstairs A/C for almost two days last week while waiting on our home warranty company to dispatch a repair technician who could service us without waiting several days or a company who would even call us back! When I decided to take things into my own hands I was SO thankful to come across American Cooling and Heating!!! I scheduled my service with Scott who was patient with me and all of my questions over the phone. Al was the technician dispatched to me and he called to provide an accurate window for service, was friendly, knowledgeable, and was only concerned with making the necessary repairs - no up selling or sales pitch of any kind. I will definitely be calling them again!!!

In the dead of summer we noticed our air conditioning was broken. Being that it was around 8pm I figured there was no way we could get it fixed before morning. We called American Cooling and Heating and spoke with Tim. Tim asked us a few questions and then said he could be over in a half hour. After just a few minutes Tim had diagnosed the problem and provided a reasonable price to fix. In under an hour we had air again! We can't thank American Cooling and Heating enough and will definitely be calling them in the future!