Best Appliance Repair in Phoenix AZ

So glad I found this company!  Our air conditioning went out this past Sunday and after getting the run around from several companies I found this company on Thumbtack. I contacted them on Monday evening after 5 pm. They responded to my inquiry on line within minutes and Mike was at my house in 20 minutes. He was very professional and friendly, not pushy at all. They are a family owned company that obviously takes pride in their work. I plan on referring them to everyone I know.

Here's the short version:

My experience with Ideal Energy was absolutely beyond my expectations. They were professional, on time, and I couldn't be happier with my home's new AC and Furnace. If you're shopping for HVAC services, don't hesitate to call these guys.  

If you want the details:
We purchased an older home. Built in the 1980's and it had its quirks; its had things break. We've had multiple contractors to our house to fix and install various things around the home. Windows repaired, blinds installed, drywall repaired, patio installations. We had a few AC quotes prior to working with Ideal Energy. We needed new duct-work. Our house had add-ons that just weren't getting air properly. We voiced our concerns to other HVAC companies, but all they wanted to so was replace our AC unit. This would have left our 35-year-old furnace and 35-year-old duct-work in place to run a brand-new AC unit. In my mind that was like putting a new engine in a 35-year-old car, and not bothering to replace the worn-out tires. We said we wanted all of it fixed, but with other contractors it fell on deaf ears. I can do the AC but we don't to ducts. I've had contractors come in with wild ideas to save money, including going and purchasing the AC unit myself, so I can save money with credit card points. I've got quotes written down on blank sheets of paper with no real explanation or break down for what I was buying. I've had contractors, in fact nearly all of them, fail to follow up when they said they would.
My experience with Alex and Ideal Energy left the competition in the dark. Alex showed up not only in the window he had promised, he gave my updates as to when exactly he would arrive. He showed up with a power point presentation outlying MY HOUSE. My floor plan was in his power-point. He explained the problems with my current duct working. He explained several solutions we could implement with various price points. He calculates the exact tonnage required for my home, based on computer simulations. Not a generalized rule of thumb like every other HVAC company that showed up had offered.

We settled on a state-of-the-art Zoned AC system. I can individually monitor and change the temperatures in various parts of my home. I can opt to cool infrequently used rooms less and keep the Master chilly at night without cooling my living room as much. While only using the single AC unit. It's absolutely incredible. (Ask them about it, its super cool... No pun intended) I didn't even know something like this existed. Alex's crew showed up on time with a convoy of trucks to remove my old system and install the new one. The task was a huge undertaking. His crew spent the better part of 3 solid days in the attic ensuring everything was good to go. I'm chilly in rooms of my house that have never been cold before.

An AC is a big investment. Let Ideal Energy take care of you. This has been the most streamlined, turnkey process I've had done to my house. Which is amazing. Considering its by far the biggest project I've had done. Don't hesitate to call them, they'll take care of you.

Do not recommend. At the time we thought it was great but now we're having the same issues with my ac again, come to the roof to check things out and this is how he left my ac unit. He left all the wires exposed and didn't tuck anything back away and now my ac has shorted again because he never tucked everything away from the weather. Now I'm out an ac unit again because he didn't know how to finish his job correctly.
$600 later and I still have a broken unit.

I used American Air and the replaced the compressor in my 5 ton unit. Two months later the air went out. The same technician came out and was indecisive about what was wrong. He finally said it was the mixing valve. I decided to what until it started to get warm before revisiting the problem which I conveyed to the technician. I called another company and got a second opinion and the called American Air back. The owners wife said that because I called another company the won't warranty the compressor. The other company says the compressor is bad and American Air said it's the mixing valve. Basically American Air stole $2000 from me and will not make food on their parts. Do not use this company!

Very helpful and honest company. They were able to complete the requested work very quickly. I would definitely use them again.

We contacted Hope AC as a referral from one of our neighbors. They were a lot cheaper than all the other offers we received for the same unit installed. They did an amazing job installing the new unit and followed up a couple weeks later to ask if everything was alright.

I had to call them almost a year later to come out and see why the unit was not turning on. They came out the next day to troubleshoot the issue and found that one of the wires inside the Trane unit itself worked free from the housing causing the fan to not turn on. This was an issue on Trane's end and not Hope AC. If they did not have the experience/expertise to work on the unit it would have been a replacement order and time wasted waiting for the new part to come in.

I would definitely recommend Hope AC

We called Honest Appliance Service & Repair to take a look at our dryer. We've had it repaired before by someone else, and it lasted another year, but was making odd noises again.  Jeremy came out and checked it out.  He said he could fix it for us, but it had some other issues that were likely to need repair in the very near future, so it might not be worth it to us to invest the extra money (even though it cost him a repair job!)  While he was there, my husband mentioned how much I hated my new washing machine, even though it wasn't broken, so Jeremy asked my why I didn't like it.  He knows EVERYTHING about washers and dryers and explained that there were some things I could do differently that would give me a better experience with the washer.  He was right!  We also asked for recommendations for a new dryer, and a freezer we needed to fit in a specific size space.  He gave us a lot of information, and even went online after he left to do some research, and emailed us some info as a follow up.  Now that is great service!  We have never had such good service from a repair place before.   This will be our go-to repair service from now on!

I needed my washer repaired.  The service tech was timely, professional and had all of the parts available.  I'm soooooo using them again when needed.

Im so happy with Loren's service! About 2 weeks ago my fridge just stopped working. I contacted him and he was able to come to my house the same day! He figured out really quick what the problem was. He was very nice, friendly and professional. Its nice doing business with genuinely  good people that care to help. Thank you so much!   (im sorry if I spelt  name Loren wrong)

Arrived on time!  Completed a quick diagnosis of the issue. Replaced a corroded refridgerator waterline. Repair completed in under an hour. We will use again this company again.

i left this co my number on a est for retainer wall. They never contact at all. I wouldn't recommend them now..How disappointed

RUN!!!!!! This company is horrible!!!!  My mother's washing machine broke and I called her home warranty company and this was the company they gave us.  Called and made an appointment with no issues they came out that Monday 08/24/20.  They stated that they needed prior auth from the warranty company and they would be in touch.  By Wednesday 08/26/20 did not hear anything so I called and left a message.  Thursday 08/27/2020, Friday 08/29/2020, Tuesday 09/01/2020 and Wednesday 09/02/2020 I called and left messages and NEVER heard back from anyone.  I told them I have left several messages to no avail and I got promises that someone would call me back.  So on 09/02/20, I called our warranty company only to find out that they never submitted anything for prior auth.  The warranty company called and was told that they would submit the prior auth and they would call me back. Well, guess what I still have not received a call from them.
We are going on 1 1/2 weeks that her washing machine is not fixed with no date in sight.  I told the warranty company I don't want them out because they can't seem to get their stuff in order.  My warranty company asked that I give them 24 hours to comply which I know they won't.  I don't understand how someone can run a business like this.  It looks like they must treat the customers that pay full price different then warranty customers based upon reviews but if so then DO NOT take the warranty customers that is their choice.   So again if you want your appliance fixed then don't bother calling this company as you will never know when you will hear back from them!

Business owner Roberta must surely be a Karen.  This company is a scammer. For new construction homes, Chas Robert's is installing USED units that have issues before you close on your home.  They then tell you it needs a new compressor. And that is followed up with multiple visits over the span of months. Almost every person on my street has an issue. In fact, two trucks are outside right now.  I threatened to sue and after months of the run around; they installed the brand new unit I paid for. This company is trash and I believe they purposefully do not resolve issues to keep racking up service calls.  It's dangerous to not have AC in the desert but these unscrupulous animals do not care.  Now, I will never do business with a builder that uses Chas Roberts again. They are the scum of the earth!