Best Appliance Repair in Phoenix AZ

A fantastic family owned company. I wouldn't hesitate to do business with them again in the future. I am very pleased with them. Tim and his father came out to repair our split HVAC system in 2020 which failed us right in the middle of Summer during the height of the Covid lock down and they were able to get us up and running in no time at all. Tim was very professional when he arrived to give me a quote on the replacement and was very well organized. Other companies that I had out for quotes just spit balled prices to me for low end HVAC systems where as Tim had his pricing in writing in a full color binder showing me all of the options that I had available to replace my system. Their pricing was also on point too and they came in lower than the other companies that I spoke with and offered a much better system. We had an older AC system from 1996 that ran on the more expensive r22 freon and it cost us an arm and a leg to repair or refill any time there was an issue. So we had Tim install a 14seer Trane unit with the newer r410 freon and we have had zero issues with it. Our new AC blows ice cold in the summer and our heater is nice and toasty in the winter. We are very happy with our decision to go with 1st Choice Mechanical and more than pleased with the quality of work that they did for us. I would definitely recommend these guys.

Chris was very professional and cleaned up after he was done. He brought plastic to cover the clothes in the closet, wore shoe covers when in the house, and vacuumed up after he was done. He explained what was wrong, how he fixed it, and prevention. I needed my primary drain cleaned out and had a secondary shut off switch installed. They are a local small business that I would support again! Thank you :)

A/C went out on a Friday night in early May. Freddy answered his phone at 10:30 and was going to head over to my house to check. Since it appeared to be icing up, we decided to have him come over the next morning instead.

Since I knew my system was cresting 20 years old, I didn't hold out hope for a repair and sure enough I was leaking coolant from many coils. It could not be repaired. And who sets aside thousands of dollars for a new AC system?

Freddy was professional and explained all the options. There was varying degrees of costs and Freddy never pushed any option. He patiently answered questions on each option.

His company offers Wells Fargo financing, so it helps in making a more long term investment rather than an immediate cheap fix. Given this, I opted to go with a 21 seer variable speed system. After researching they should offer the best energy efficiency and lowest monthly electric bills.

Everyone who is in this situation should get multiple estimates. I had 5 people come and give bids after Freddy. He beat all their prices and presented the most knowledge. A few contractors talked about tearing out my ceiling, leaving me with either drywall repairs or more costs to fix it. One even talked about cutting into my roof trusses to get the unit to fit - a potential structural issue as I saw it. None of these things happened with Freddy's install.

Freddy delivered the system on schedule and the install went smoothly and quickly. It was about six hours total. His crew was clean, respectful and quick. They knew what they were doing.

Since this was a variable speed system, it takes some getting used to. My old system was full on with a full blast of cold air and then off. This unit can come on really low and you don't necessarily feel a cold air blast. It's more like a light breeze. This difference highlighted some hot spots in my home, so Freddy came back out a few days later to adjust vents and air flow. All good since.

Other companies also used the power company rebate to make it look like you were paying less. Freddy gave a very competitive bid and I got to keep the rebate to add to the loan, if I wanted.

With any install, Freddy includes maintenance and tuneups in his price for 2 years. You can add more years to keep an expensive purchase in top shape.

This is an up and coming company that wants to do right by their customers.

Phoenix has a thousand AC companies so if you're like me, you don't know who to call or who to trust. What I appreciated most about Freddy was his explanations on things and his low pressure approach. His prices were good, but I'd have spent more if I hadn't gotten a good feeling on his business. You want things done right and if something does go wrong, you want someone who stands behind their work to make it right. That was my feeling on Freddy and why I opted to use him.

My thermostat went out and the home warranty company sent AAA.  Wow!  Ben the service tech was informative, prompt and courteous.  I would recommend them to assist with any air con issues!  That you AAA!!!

Very helpful and honest company. They were able to complete the requested work very quickly. I would definitely use them again.

We had a handyman out to our home to hang some patio lights. In the process, something happened where we could not get any electricity. I called Hope, and they came out the very same day. They were able to diagnose the issue and fix the problem easily. They worked very neatly and efficiently. I will be using Hope from here on out! HIGHLY RECOMMEND.

Jeremy was awesome!  Fixed my dishwasher then my refrigerator which I hadn't even called about!  Came out next day!  Great guy, family owned and operated business... if you need something done, CALL THEM!

Useless. They still after 3 weeks have not finished the job. They have not returned my phone call from 2 weeks ago.
The home warranty company has called them 3 times and FELIX has NOT responded to them. They have also emailed them and FELIX has ignored that too.
There are choices and I would have thought with all that is going on with COVID that these companies would have started to realize they had better IMPROVE because customers should be looking for good service at reasonable prices. Instead you get companies like FELIX APPLIANCE REPAIRS  who do a poor job and have NO respect for the customer.
I am not sure how but this company managed to remove my last review which was very poor, it still is.

Fast fast fast response with quick turnaround on the part needed for our freezers ice maker.  He saved us the amount of a new fridge.  The ice maker has been without issue.  Highly recommended.

Returned service request call quickly.  Billy showed up on time and ready to work (important to note since some contractors don't).
Very quickly fixed all the little fixes we had originally called about with time to spare so asked him to look at an electrical issue and found and fixed the problem for us.
Could not recommend more.

I wanted a periscope dryer vent installed and he showed up to check things out before install and because of extenuating circumstanses I was (getting a new dryer and) going to need to wait until the new dryer arrived to use Honeycutt's services. While he was here I managed to find out that he has an L.L.C. and I hope I get this part correct, he works on hvac units, has remodeled entire condos and started doing this at the age of 17. So he has much experience. Lastly, he is extremely fair and honest. I would give him 10 stars if I could, because that is the kind of character he has.

Our dryer went out one thursday evening. Not the first time it's done so, with 6 people in the household it is constantly in use. I requested a few quotes on Yelp,  because a clothesline is only available in good weather. Mr Hew responded personally within an hour with a very reasonable price, for coming out the next morning (no extra charge for saturday, or sunday for that mtmatter). He arrived when he said he would, diagnosed the issue (kinda figured it was the heating element), ordered thenoart, and returned sunday morning with the new part. Took him about an hour to taking my machine totally apart, and then put it back together. No change in what he charged me, even though he had to come out here twice in the end. Dryer is hot and toasty again. Quick and easy to deal with guys, did their thing, and I am happy with the results. Thanks for doing your thing Mr Hew.

Terrible A/C units&  terrible service. I have a quality home that insists they only use quality appliances and companies. Chas Roberts a/c unit has been completely unreliable going out twice in a year. I had them come do a maintenance prior to the summer just to be safe, the guy said both units are in great condition no problems. 45 days later - guess what? Yes, it went out again. They will be here tomorrow and how would I like to pay for it? Really? Why the heck did I pay you $298 to tell me it's great 45 days ago? Here in PHX there is nothing more important than your A/C unit - go with the best and this isn't it.