Best Air Duct Cleaning in Fort Wayne IN

A while back I called A&A Mechanical to service my Generac generator. I called Generac directly as the home I bought this year came with a large generator. I have never had a generator before and didn't know what needed to be done on it. They gave me a list of companies that service their generators near my home, and A&A was a company within my town. I called and scheduled an appointment with them in a few days. What was great was that I found out from them, that they used to service the generator for the old owner of my house.

They came, performed service on the generator and set it up so I get it serviced once a year. Technician was friendly and explained to me how my generator worked, how it would test the system every week, pretty much gave me a lot of useful info. I am very glad I did get it service because two weeks later, my area lost power for an entire day. Seems some squirrel(s) messed around a nearby electrical substation. Immediately my generator kicked in... and it's an amazing generator powered my entire home! I so could have used this when I lived in Miami during hurricane season! If I didn't get it serviced, I would have been without power and I would have lost a stand alone freezer and a refrigerators worth of food... so I saved a lot of money!

If you have a generator, get regular service.... and get it from A&A!

Seems also per the website they also do work in plumbing, heating and A/C... so something to keep in mind too.

Needed maintenance done--they were quick with scheduling. Phone contact was pleasant & easy to work with. Service man showed up on time, was friendly and professional. He also answered my questions and took the time to explain things. I appreciate great customer service!

Excellent service all around!  From management to awesome installation technicians!  Very friendly, quick, knowledgeable and hard working! Highly recommend this company to anyone...very pleased with service!

Customer Satisfaction Guarantee does not mean a thing at this place.  Bought a new heating system from this place last year.  Had nothing but problems with it all winter.  Found the system is not manufactured to work in climates where the temperature gets below 40 degrees.  We live in Northern Indiana.  We'll be paying for this system a long time in purchase cost and operating expense for it not to do what was Guaranteed for it to do.  

Called for an A/C service call at 4:30 in the afternoon.  Was told they could get a tech there that night.  Cancelled plans for the night.  Tech called to say he was on the way at 6:30pm.  Over two hours later, still no tech, and dispatch had no idea when he was coming.  Now I don't know where the tech was dispatched from, but their service area is not that big for a tech to be on the way and not arrive in less than 2 hours.

Called them when the pipes in my basement burst. They came out and snaked my lines within a reasonable time. We asked that they schedule us to install an exterior clean out access. They apparently called the city to have the water & gas lines flagged but then we never heard from them again. A YEAR later I finally received the bill for the original service call with a late fee attached.
Take your chances & throw a dart at the phone book.

TERRIBLE CUSTOMER SERVICE. Technicians are unethical and take advantage of people in an emergency situation. Technicians bully costumers into paying inflated prices when they are already in a bad situation.
BEWARE!!!!!!!

Never again.  We hired someone else after we did business with these folks.  

not going to go into the disappointments.  Just take my work for it.

Terrible customer service and deceptive practices. We had a toilet leaking on a weekend and Korte sent a tech to fix it - basically changed out the shut-off valve at the wall as well as the float/flapper inside the toilet tank. They charged me nearly $1,300.00 to fix this toilet (and an additional toilet in our basement). A week later, the toilet upstairs overflowed continuously after flushing until my wife could turn off the water main in our basement, causing massive water damage to our home. Korte sent a second tech who said the toilet was clogged by functioning normally. I have had two other plumbers assess the situation and said there is absolutely no reason a clogged toilet would overflow and run continuously if the tank components were installed and functioning correctly. Korte refuses to refund our money or consider paying our deductible. If you have plumbing issues - GO WITH SUMMERS PLUMBING AND HVAC. They came and installed four brand-new toilets for nearly the same price as Korte charged to fix our toilet. I have now turned the entire situation over to our homeowner's and I hope their lawyers make Korte pay every penny of the repairs. Will never have them touch anything in our home again. I only gave them a single start because I had to to post the review.

I called HCE in May because a previous neighbor used them.  I was having an a/c problem, and they sent someone out.  The employee was very friendly.  He suggested a dye test to detect a refrigerant leak, but he would have to come back in a couple of days.  I paid him $450 down payment.  Meanwhile, I asked for someone to quote me a new a/c.  When I agreed to purchase the new system, I forgot to tell the guy that I had already paid the $450.  He told me he would request a refund - that was May 31st.  I've called numerous times, and each time I've been ghosted by the company.  No return calls.  The customer service people always tell me it's in the works and I should have it by Friday.   The people I've talked to have all been friendly, and the installers were great, but the response of the company to get my money back has been a nightmare. As of today, I was told the check was issued.  We'll see.  I will not recommend them to anyone as long as this saga continues.

Had a good experience in the past. Don't know what is going on now with this company. Was led on for a whole week a plumber would be coming and that never happened. I called on a Friday asking if there was an availability for the next week. Was to by the receptionist that possibly Monday or Tuesday and they would call me Friday with a time. Never heard back so I followed up on Monday. She then again said still that day or Tuesday. They never came. Wednesday no call from them. I follow up on Thursday asking about availability and I was told I was never put on for Monday or Tuesday and that I was for Thursday Friday. That wasn't even a guarantee. I asked if I should look for someone else because I have a non-working water softener. She told me go ahead and look for someone else that they would keep me on the schedule and call me when a time was available. They never called never replied to my email I sent. Nothing was miscommunicated or interpretated incorrectly. If you don't have the availability be honest about it.

I'm leaving a negative review due to the disrespect and lack of the communication. I mentioned in the email that I work in the medical field and I don't get any more days off for a few months. My time is just as valuable as theirs. If there was no availability that should have been clearly and honestly communicated and I would have understood. To lead somebody on an entire week and waste their time waiting around is disrespectful and very unprofessional.

I will be sharing my experience with people that use this company currently.