Best Sump Pump Repair in Durham NC

These guys have saved my home TWICE so far in 2020 with plumbing emergencies. The professionals that came were very kind and knowledgeable. Even during the COVID19 crisis, they are exceptional.

Very fast turn around. Mario was super nice and had mask on and shoe covers. Definitely recommend to my friends.

Our heat randomly stopped working at one of our rental properties so we reached out to Piedmont Metro for help! They had someone out the same day to not only diagnose but also fix the issue super quick! Very affordable & reliable! We'll definitely be using them again in the future!

Excellent service! Very knowledgeable. Steven was prompt and kept us informed of everything. This company is honest and I would definitely recommend and definitely use again for all your plumbing needs!!

I just moved and needed 3 original toilets replaced.  I reached out to Certified Plumbing (and several other companies) to get a price and a timeframe. The owner reached back right away with a price estimate and a timeframe.  Both were amazingly reasonable compared to some of the other estimates and timeframes I received.  So, if you need a plumber, look no further.  I'll definitely be using and recommending them for future projects.

Great service & friendly staff! Got the problem fixed throughly and efficiently. Coupons are available on their website which can be very helpful!

Had a great experience. Roger thoroughly explained all of our options, answered all of my questions and expedited our HVAC replacement. Very grateful for the speedy service!

It's been over a year since we had our clean out installed and we hadn't had any plumbing problems until last week.  I called and Michael answered, remembered me, and got us set up for a same-day appointment at 3:00.  

I was out to lunch and my phone rang at 2:15.  It was Scott, asking if he could come early as he'd just wrapped up another job around the corner.  I encouraged him to come and get to work pumping the clean out since I wasn't home.  He called me 30-minutes later, saying the job was done and - because he didn't want to disturb my lunch - to feel free and call him back to pay.  When I got home, no more gurgling toilet/sink - all was back to normal!

Another example of excellent customer service.  Thanks again, Scott and Michael!

I needed a new hot water heater installed and Mr. Mayo drove over to my house and hooked it up without any difficulty at all.  His services, communication skills and professionalism were all excellent.  And the cost was most agreeable.  Highly recommend!!

I contacted Sublime Handy Work and Seth E. indicated he would come to my home either 6/10 or 6/11.   He didn't come and I have not heard from him since.

Prompt and punctual, our tech was extremely informative and answered all our questions. I would call them again and recommend to anyone I know.

I noticed that my bathtub faucet was leaking in September 2020. After trying to fix it myself, I realized I needed to call an emergency plumber as it was the weekend and my children and I needed to shower, etc. I called this place and ultimately regret it. The employee who came to our home on the day of the call was very kind. He explained what we needed, about how much it was going to cost, etc. but that he wouldn't fix it that day because he didn't have time. Still, I had to pay the fee for him to come out. We made an appointment for someone else to come out the following day. This employee smelled very strongly of cigarette smoke, did not wear a mask during the global pandemic we're in, etc. He was kind and got to work. While working, he created a larger hole than necessary in the wall. He explained it was an accident that he would come out off the company clock to fix the drywall. Unfortunately, he never showed up and wouldn't answer when I attempted to contact him. We then had a huge issue with the bathtub taking several hours to drain, although we NEVER had the slightest issue with this prior to the work. I also noticed lots of plastic and debris were just washed down the drain instead of cleaned up. Frustrated, I called the company back to see what we could do to fix these issues. The lady I spoke with tried to tell me that this was not their fault, they were not liable, it must have been something else, I must have misunderstood him, etc. Finally, she scheduled for the same employee to come out and look at the drain a couple of days later. When he returned, he acted like he didn't know what I was talking about when I asked about the drywall, and then charged me an additional $280 to snake the drain and clean out his debris. Cool, thanks. If I never need an emergency plumber again, this will absolutely not be the place I call.

We had an unusual problem with our tankless water heater, and after a visit from 2 other plumbers and the gas company, Archie Hunt helped us finally get to the bottom of what was going on, and communicated clearly with us about the problem and his recommendations. It was by far the best experience I've ever had with a plumber, and we are going to call him first next time.

Arthur Lovings did an excellent job of assessing my water problem and was very courteous and professional. He also checked my 3 toilets to be sure they were working properly.

On the whole I was happy with JD Service.  Their staff was courteous and they arrived on time and took care of my problem.  It took three passes to get my plumbing issue resolved.  The first trip out we found out we needed a new faucet but we didn't have one on hand because we didn't know we needed one.  The second try there was an issue with the faucet we got to replace our bad one.  Somehow a part was missing from a sealed box.  On the third pass they were able to get my faucet installed.  I was not terrifically very happy with the way the service manager handled double billing me on trip charges.  He said that since they had to come out a twice we weren't due a refund on the second trip charge for the same service.  In the end it didn't really matter since I got both trip charges applied to my bill.

Bell Cow came out twice referred by our home warranty company,  
1st time it took them a week to come out and then the guy left after inspection without checking if the air conditioning was working (it wasn't) and never said he was leaving or why the air conditioning wasn't working.
It took them 10 days to come back and tell me it was a part not covered by our insurance and the part would be $385 plus tax & installation.  They never spoke to the warranty company, then the guy just left without saying a thing while I was calling the warranty company.  
Then they said it will take 24-48 hours to look at the service record and then they'd schedule an appointment to fix the problem. (probably another week)

I'm so fed up with the warranty company and their 2-star rated (should be -2 stars) bad repair companies that I called a local 5-star yelp company Burke's heating and air, they'll be here the next day, and fix it for $165 installed.  They've already texted me a thank you message for calling and an appointment time confirmation with another thank you!  Very nice on the phone too!
Bell Cow was just plain rude and I always got a voicemail when I called them, one woman (Dina) left me a RUDE voicemail about how busy she was but she would try to help if I called then left me a wrong phone # to call her.  Left a voicemail for her a day ago, still no return call (must be too busy!)

I wonder how Bell Cow even got 2 stars on Yelp, I would have given them a -2 rating if it was available!

Horrible experience. Completely misdiagnosed the drain problem. Then they had the audacity to send me an estimate for work not needed--nearly $3,000! I asked for a second opinion and, sure enough, it was a simple fix which was taken care of on the spot. Be aware.