Best Commercial Services in Cleveland OH

We had VIP come out twice and both times they were wonderful! As a suggestion from my realtor, they were quick to pick up the phone and quick to schedule.  We had some sewage issues and they quickly identified the problem.  Well, turns out that wasn't all the problems (there were three issues in total), but they came out again and fixed the issue at no additional cost.  Overall, we were happy with the price, the efficiency and the plumbers were both knowledgeable and personable.  I would highly recommend !

Took them a week to just come out to look at place for estimate. Now it's 2weeks, still don't have estimate. Meanwhile, hired a plumber and they're half way done!? Don't hire them!  Too slow

Plumbing 911 is a great company!  They were able to come fix our broken pipe the next day when other companies gave us at least a three day wait.  The plumber did a fine job and we will definitely call Plumbing 911 the next time we need a plumber.

Came out for a estimate in June 2020. Nate the sales representative was very short and spent maybe 5 minutes in my home. Threw a verbal quote of $3k for a furnace and offered to do a gas line relocation for free if I agreed to the job. He hurried and had no interest in listening to me. Said he would call me and send me an email with estimate. Never heard a thing for over 2 months. Called the office today to see why I never received a quote as I am if I am finalizing my estimates before winter. Turns out he did not have my name, number, and email right in the system. Was told by the representative that answered the phone I would receive a quote by email. For once the quote actually came and was not $3k. Poor customer service and cannot ever keep their quotes correct.

Had a strange leak. John showed up and diagnosed it. It wasn't easy to diagnose but he stuck with it. Had to cut wall to verify and he was right on the mark. He explained everything and answered all my questions. I thought it was the shower. He said it was the sink drain. He was right

A+.

This is the best experience I have had with a plumber. I have contacted others that are great, but Brian is a cut above the rest.

Brian stands behind is work. If you've worked with contractors before you will know this is something that is valuable, and rare. He is willing to make sure everything is right and will go above and beyond to make sure you are satisfied. Most OTHER contractors are hard to reach after the job is complete. Know he is NOT like this.

Brian has excellent communication and is willing to go the extra mile.

He threw in many free services and fixes he didnt charge for.

Highly recommended. Will be contacting him for my future plumbing needs.

Joe was extremely helpful and knowledgeable! Highly recommended.

I will use him for all my plumbing needs in the future. Very open and willing to help.

We were made to use these plumbers from our home insurance to fix 3 low pressure faucets. 2 technicians came. One technician fixed the 2 faucets with no issue. However the other technician Kevin in trying to asses the low pressure issue with the kitchen faucet proceeded to snap and break off the pull-out spray handle using Channellock type pliers. If that was not enough he then allowed the spray hose to fall back into the main unit spout where it became stuck. He then spent 30 minutes using needle nose pliers and a flathead screwdriver in a futile attempt to retrieve the broken off connector and spray hose, scratching up the main unit in the process. Eventually he gave up, declared that he broke it, and that the company will cover the cost for the same or comparable brand model. The model is discontinued from the manufacturer. We contacted the owner/manager TOM who never apologized, WAS VERY RUDE TO MY WIFE, NEVER RESPONDED TO MY PHONE CALLS OR EMAILS and sent in a fraudulent report to our insurance that this is normal wear and tear. KEVIN BROKE IT BEFORE KNOWING WHAT THE ORIGINAL PROBLEM WAS. Our insurance will cover a basic and cheapest replacement unit. TOM and Axis Plumbing refused to cover the difference for the comparable model despite us reaching out to him through phone and emails. Tom is knowingly lying to the insurance protect his own interest which is FRAUD. We spent $75 for the service call for them to break our faucet and now we have to buy a new one for their mistake. TOTAL COST OF THEIR MISTAKE APPROXIMATELY $1000.

Do NOT ever use these plumbers. Late to appointment, extremely arrogant, broke our property, now refusing to fix it or make it right.

Attached are photos of KEVIN breaking our faucet, the broken spray handle with damage to the main unit, and the last photo showing a non-broken, working spray handle from our matching other unit for comparison.

Came over to fix a pipe leaking issue in the basement and left me worse. He charged me $140 for the work and I contacted him cause I fixed and spent another $80 and asked for some money back he dicked me over and never came thru. Do not trust him as a plumber not sure of his other work.

Had a furnace cleaning scheduled this morning, and they never showed. I called to see when they were coming and left a voicemail. I still haven't been called back.

I called Beck electric to get an estimate on some work I needed done (about a 7k dollar job). They came out to give me an estimate. The guy looked over what I needed done and said he'd have an estimate for me in a couple days. A week passed and I called the office to see if they had my estimate yet and they said they'll get right back to me with it. That was two weeks ago and I still haven't heard from them. Don't waste your time IMO.

Response; You guys did not mail or email me my estimate. You came out on 4/20/22 with a technician named J. Reed. I followed up on 4/26 or 4/27 with the office, (CANT remember exact date) and was told I would hear from you guys shortly. NEVER GOT ANOTHER RESPONSE. Maybe this event is an outlier but this is my experience. I still have the text messages in my phone from when you came out if you can't find me in your system. I just hate to have my time wasted and that's really all my experience with you guys have been.

Ron our technician was great! Overall very happy! Only problem was winteR and we had to go one night with no heat because they didn't have a part but aside from that very great peopLe to work with. Joe helped with our warranty quickly and efficiently.

Also, the problem was remedied when my bf and I rented a drain snake from Home Depot and snaked out the clog. Exactly what I thought the problem was. It cost less than $50 to snake my own drain, and $10 for a new wax ring (which got wrecked from these Mr. Rooter idiots snaking the toilet itself with the hand crank auger and charging me $150 for it.
The guy they sent that tried to persuade me to file an insurance claim and insisted my bathroom wall and ceiling needed opening up and replacing all the plumbing quoted me several thousand dollars!
This company is SCAMMING and predatory. Do not trust them with anything in your home!

the owner of this business and I had a verbal and written agreement for Payment for installing a hot water tank. Upon completion of the job the owner continually harassed me via text message for payment. We have had extensive conversations prior to him coming to the home to complete the job regarding payment. Payment was made prior to the agreed-upon date. After payment was made the owner of the company refused to respond to questions regarding warranty on his work. I would not recommend doing business with this company. Unprofessional and unresponsive.

Called them to replace a toilet at a rental that was not working while I was out of town. No call no show TWICE! To make it better the following week (out of town for a wedding again and probably more than I would be able to do myself anyway) downstairs tenant had a leak coming through the ceiling call about 10 plumbing places on Saturday 4 pm and they are the only one I can get ahold of... reluctantly I decided to give them another chance and made it known the previous week they were a no call no show.. someone was supposed to show up between 10 am and 2 pm... I called 3 times throughout the day, Noon was told someone would be there around 2. I called again at 2 and they said they were finishing another job and we're headed there shortly, I called again at 3:30 and again got that someone would be there shortly. Save your time and call someone else bc they won't show up anyway.

The worst company I ever worked with!!!
He promised he will be in our house 9 AM Monday and when i call the afternoon he asked me why is this Monday? Than promised for the afternoon and after NO show for the next day, but never showed up or even call back.
Great business!