Best Backflow Services in Cleveland OH

I hired Buckeye plumbing to install a kitchen sink and faucet set I bought from Costco (whose quality of products I find to be excellent) for my 83 year old mother in her home in Akron. Because of poor communication on their part, I thought I would let others know their policies
(1) they charge a $75 fee for coming out, and if you accept their bid to do the work, it is not credited to the job. Based on this lack of information up front, they agreed to refund us $37.50 of that show up fee.
(2) Although when my 4'10 95 lb mother found a week later that when she turned on the hot water it leaked - she made the normal assumption that it was a problem from the previous week installation. However, Buckeye plumbing insists on charging $75 to come back out regardless of what the origin of the problem is.
(3) Even though they agreed to do the installation - which in our case they charged $350 for installing the sink/faucet we supplied- they only guarantee the complete job if you buy the materials from them. Hence they assume that anything that goes wrong is the materials and not their plumbing work unless you can prove to them otherwise.

In summary, they answer the phone promptly, they show up when they say they will, and the owner called me back to explain all of the above -after the fact. I gave a 2 star rating because they should explain everything up front, I think over $450 in the end to install a sink/faucet is too expensive, and they charge extra for basic customer service.

McHugh's Plumbing is awesome! Professional and courtious.  Had an issue with our sump pump and got service the same day.  All fixed in record time.
Great service! Highly recommend for any plumbing job.

They removed and installed a new kitchen sink, faucet and disposal. Very pleased with the work and professional way they do business.

The team was very responsive and sent a technician quickly. He was excellent; he explained the issue and fixed our problem quickly. I highly recommend this company.

Quick, friendly, effective,  and very reasonsably priced. Would recommend to anyone looking for a plumber.

They replaced my old hot water tank and did maintenance work on one of the toilets. They arrived on time, the work was done correctly, and they left my house cleaned up. And they followed up the next day to make sure everything was working properly. I'll definitely use them on in the future and I highly recommend them.

I signed up for Geisel's service contract for my home approximately three years ago. They come out to my house and perform a thorough inspection of my central air in the spring and my furnace in the fall. Every time they come, the workers are courteous, they put paper shoe covers on and they explain everything that they do.  Their rates seem to be very reasonable and they are very prompt. Last Sunday, my air conditioning went out, I called on Monday and they were able to come out Tuesday morning. Within one hour, they had the problem fixed. I highly recommend them.

Josh got here faster than I can have a pizza delivered. Excellent service, very friendly, good price. Highly recommended. Yes, I will call him again if needed.

Great and easy to work with. Would definitely recommend.  Had sockets replaced and it was very straight forward.

Unfortunately, I wasn't able to hire this company.

Excellent communication to start off--I needed a plumber for an estimate (in all likelihood, I would have just hired them on the spot) and the dispatcher kept me updated. The first scheduled appointment, they let me know they weren't able to make it as a larger job earlier in the day took longer than expected. Which is perfectly fine, they would contact me the next day and put me on the schedule for a three-hour window.

No visit, and no call on that day. I wasn't even able to get a quote and they wasted my time.

Extremely helpful and professional.  Did a thorough job of explaining everything that they were doing so that we were comfortable with the process and inspection.  They explained all of the options and gave us great money saving ideas for the future while still helping us with our problem.  They were honest, on time, clean and professional.  I won't go anywhere else.  Ant B, Tony,  Sean M and Bobbie were all phenomenal.

Very professional and reasonably priced. Able to come out with short notice to manage an electrical outage. Strongly recommend.

These guys are rockstars!!
They've been out a few times and it's always a pleasant experience. Kevin is so awesome!
He literally walks me through everything.
The prices are awesome! I know that whatever is broken, will be fixed quickly, correctly and at at a price that isn't going to kill me.
If you're looking for a reliable plumber that won't jerk you around.
You definitely want axis plumbing!

I just replaced the washer and dryer in my Mom's house; when we ran the first load, water backed up on the floor. Called (based on a recommendation) to ask for help.

We might be able to get someone out by Friday.

It's Wednesday, so this is a problem. Can you recommend someone good who might be able to come out quicker?

I couldn't tell you how busy anyone else might be.

Could you give me a name?

I'm down a plumber, I have to go, I'm sorry I can't help you.

We've been customers for twenty years, but we're done. The techs are knowledgable, courteous, and have always done a good job, and the fact that Wilson is expensive seemed worth it to us. But whatever management consultant firm they hired to reorganize how they do business has cost them at least one customer. It's gotten pretty bad over the last few years: every service call has them trying to upsell us on something, and that smacks of commission for add-on sales from service and repair calls. Any phone call goes to an operator whose job is apparently to soothe and say nothing in the worst corporate call-center way. The final straw for us is currently happening in real time. They came out to do the annual service/cleaning on our old furnace this summer and the CO readings were super high. The estimate to replace the furnace, as well as a new AC compressor unit which was also old, was $10K, and we scheduled it. I am not in the trades, and had no idea that a permit had to be pulled for that work, and no one at Wilson ever mentioned it to me. It was only by accident that an electrical inspector was in my basement two weeks ago, saw the new furnace without an inspection sticker, and called his office. Wilson had pulled the permit when they did the work months ago, but it was never inspected by the county. This guy told me that if there was a fire from the furnace my HO insurance wouldn't cover it bc it wasn't inspected, and that Wilson was responsible for getting the inspection. Wilson tells me that the inspection is arranged by either the county or the home owner, not them, and I am now on day 2 of just trying to get the permit number from Wilson so I can get the inspection scheduled myself because the county building department won't talk to me until I have the permit number. We are lucky someone randomly knew and told us that we needed this inspection. I am so pissed right now, you don't even know. I gave one star above only because zero stars is not an option to publish this. I cannot imagine any form of customer service more important than making sure your customer is fully informed about safety and legal requirements & responsibilities associated with your work.

the owner of this business and I had a verbal and written agreement for Payment for installing a hot water tank. Upon completion of the job the owner continually harassed me via text message for payment. We have had extensive conversations prior to him coming to the home to complete the job regarding payment. Payment was made prior to the agreed-upon date. After payment was made the owner of the company refused to respond to questions regarding warranty on his work. I would not recommend doing business with this company. Unprofessional and unresponsive.

Called them to replace a toilet at a rental that was not working while I was out of town. No call no show TWICE! To make it better the following week (out of town for a wedding again and probably more than I would be able to do myself anyway) downstairs tenant had a leak coming through the ceiling call about 10 plumbing places on Saturday 4 pm and they are the only one I can get ahold of... reluctantly I decided to give them another chance and made it known the previous week they were a no call no show.. someone was supposed to show up between 10 am and 2 pm... I called 3 times throughout the day, Noon was told someone would be there around 2. I called again at 2 and they said they were finishing another job and we're headed there shortly, I called again at 3:30 and again got that someone would be there shortly. Save your time and call someone else bc they won't show up anyway.