Best HVAC System Repair in Cincinnati OH

Great, service from a friendly small business. Definitely would recommend to family and friends with HVAC and plumbing projects. Matt went out of his way to give us an estimate for a new water heater on a weekend and we were very pleased with his approach. No pushy sales tactics, not trying to scare us into buying something we didn't need. Just straightforward, reliable service. We'll definitely call Matt again next time we need HVAC or plumbing service.

On Friday 8/26/22 I discovered a sewer back up in my finished basement during the night. As soon as the business opened at 7:30 am I called and asked for their help. Though they had plenty of other prescheduled jobs that day they sent two very professional plumbers to my home within in a couple of hours. They quickly figured out that our sewer pipes were blocked with tree roots. They were able to clear the pipes. They did a great job. Excellent work and reasonably priced. Dave suggested a water damage clean up company who came to my home within hours. I do not know what I would have done without them. This is the second time Dave from Niesen has done work on my home over the past two years. I consider him a genius! I wouldn't call any other company.

I was selling my home and had never had any work done on my unit. I contacted HELP and had them come out and do an evaluation and tune-up. They educated me on what I needed done to ensure that it was in working order for potential buyers.  My tech was absolutely amazing and I honestly felt safe and trust the information he gave me. I will definitely be using them in my new home for more than just HVAC.

The worst service I have had from a home service company. Left things all over, did not replace where they came from. Sorry I had to leave while Zack was still here. Big regret, I contacted the company and complained, they said they would refund 10%, that is about $10.00. big deal. And that has been two weeks and I haven't even got that from them. DO NOT USE JOLLY PLUMBING. Oh they replaced a faucet on my bathtub,. Again BIG MISTAKE!!!!!!!!!!!

After several HVAC companies, we finally found a keeper. Not just fair and honest, but they take the time to so thoroughly check absolutely everything. (example: code came up as faulty gas switch. Over $600 just for the part. Josh took over an hour and 1/2 to run diagnostics and check every little part and wire to see if there was an alternative to buying a whole new switch. Turned out there was, and it was over $500 less. Any one else could've just run the code and been done with it.)  And, I appreciate how he walked me through and explained what each part is, what the function is, how one relays to the other, etc.  This is the 2nd time I've called them out, 1st was for AC last year, and same thing - honest and reliable service.  They are so respectful of the fact that money is tight for some people - you want to know where it's going, and you want to save as much as you can. I would never call anyone else.

Stay away.

Our first experience was great. The plumber that came out identified a few issues other than what we originally needed done and was able to work with us on pricing.  Signed us up for their club to have our HVAC system checked in the spring and fall and priority appointments.

Called a few times since and their prices are just way too high.  The most recent was almost $600 to change out 4 valves under our bathroom sinks.  This included a diagnostic fee even with telling the plumber exactly what we wanted done.

Other than our first appointment, we haven't received any receipts for services.

Called to cancel their club and was told we would need to repay our savings since it's a year membership.  Will definitely be canceling as soon as that year is up.

We sent a private message to address these issues, but they didn't care enough to respond. Service was bad. Tub was installed incorrectly and caused a major leak. Read more below:  

We were very dissatisfied with the service we received, and even more so that we still have not been contacted for a follow-up by a representative from your company.

We had a leak from our bathtub that caused damage in the ceiling below the bathroom. Upon inspection, your tech recommended we have the bathtub replaced due to rust. We spent $5,000 to replace the bathtub and the walls surrounding the tube. We were told that it would take 1-1.5 days.

Our first bad experience was with the installation schedule, which wound up taking 2 full days. On the second day, work was supposed to begin at 8am. The tech arrived and told us that he, and all other techs, had been called into the shop to have GPS installed on their trucks. Luckily, he was able to borrow a car to return to the job, but the job started late and he took over an hour in the middle of the job to drive to Aabel to see if his truck was ready. He also left tools in his truck, but luckily, we had some tools for him to borrow. My question to your company is, why did the GPS have to be installed at that very moment? Why interrupt a paying customer's job in order to do that? Very bad business on your part and it shows a great disrespect to your customer.

Our next bad experience, and the one that by far will prevent us from ever using your company again or recommending you to anyone else: the tub was not installed properly!!! Unfortunately, after the first use, I came downstairs to find that our tub had drained into the kitchen, the very problem that we had called you out to fix in the first place! An Aabel plumber came out the next day and found several things wrong: a nut had not been tightened and the tub/waste overflow AND the drain were loose and not sealed. It seems as though this type of thing should be checked, and double-checked, before signing off on a job. And yet, we were left with a kitchen full of water due to this complete oversight by your tech.

What upsets me the most is that if we had not had tiny holes drilled in our sealing due to the previous leak, we NEVER would have known there was a problem! How long would it have taken for that water damage to show in our home?! How many other homes have you worked on that this may have happened to? And how long will it take for those homes to show the water damage?

We spent $5000 with your company and NO ONE has bothered to call to follow-up on this issue or even offer an apology. We are very disappointed with your service and lack of quality. We will not be using you again or referring you to anyone else we know.

Came over for an estimate and they were way over double 2 other estimates we got.  Talked bad about their competition and said they used used parts.  Then proceeded to charge a service call fee for giving such a crazy estimate.  The estimator either didn't know what she was doing or they are criminal.  Either way I would never recommend them. $6,500 for a standard water heater?  You've got to be nuts.  I received 3 other quote of the same Bradford and White unit ranging from $2,510 to $3200.