Description
HELP provides communities in Cincinnati and Northern Kentucky with the best plumbing, heating, cooling, and drain services. From new installations and regular tune-ups to emergency repairs and older electric furnaces, HELP does it all.
HISTORY
Established in 1932.
For more than 80 years, HELP has been providing homeowners in the Greater Cincinnati and Northern Kentucky areas with the best in heating, cooling, and plumbing services. Thompson Heating Corp. was founded in 1932. In 1983, the business was bought by Wesley Holm and the name was changed to HELP. From the early 80s to our present day, HELP has established itself as the best one-stop shop for local homeowners. We put our technicians through an unmatched training and screening process. Meaning, you're getting the best in the business. In addition to stellar services, our techs treat every job with the same level of care and importance. From a small drain clog to an entire HVAC system install, you can expect uncompromising personalized service.
ABOUT BUSINESS OWNER
HELP is open from 8am to 8pm, 7 days a week. When you call between 8 and 8 you'll always speak with a live person who is knowledgeable and ready to help solve your problem. No matter what the issue is, we tackle it with the 7 Principles of HELP.
They are: * Improving people's lives through the services we provide * Uncompromising Personal Service * Always do what is best in the client's best interest * Exceed expectations * You take action now * Wow, and * WIN.
Everyone at HELP brings these 7 principles to every call and every appointment. Try us out to see for yourself.
SERVICES
HVAC installation or replacement, HVAC system repair, Plumbing installation or replacement, Electric inspection, Electric repair, HVAC system maintenance, Plumbing inspection, Plumbing repair, Electric installation or replacement, ,
Reviews
Installed my furnace incorrectly. Caused fumes to back up in house, had another company come and correct the problem.
Philip Smith was excellent this morning as he helped us with 3 different plumbing issues. He was knowledgeable, caring and professional. And, I'm always impressed with the quality of HELP's products and installation work. Thanks once again, HELP, and thanks to you, Philip!
Ronald A.
12/12/2022 12:00:00 SA
We have used them to update indoor light fixtures. Technician arrived on time and installed all fixtures. They went above and beyond by cleaning up all old fixtures for recycling.
I would give them minus 1 star if I could. I wrote a previous review on here but somehow it magically disappeared. Inept Service Tech,not on time, no quote, no detailed invoice and a 350.00 charge for a drain that stopped right back up 2 days later. Their Tech worked on my drain for over 3 hours and said afterwards and I quote, I'm afraid i only poked a little hole in it. I hired a local plumber 2 days later, (TONY'S HEATING AND PLUMBING), when it stopped back up for 180.00 and it has now been a month and a half and it has been draining better than it ever has. My wife and I are elderly, retired and on Social Security. Guess they also don't care about taking the elderly for a ride. STAY AWAY FROM THIS COMPANY!! THEY ARE A RIPOFF!! Their Tech was more interested in selling me a service plan and swore I needed a water softener and get this, I had to help their Tech cut out a cleanout plug and I had to use a pair of my own visegrips in the process and their Tech said he had never seen a pair of visegrips before!! What a idiot!!
Due to a mishap moving our washer back in place my husband knocked into our expansion tank which shifted and broke the pvc pipe causing water to gush all over the laundry room, hall, and closet. He shut the water off at the main. This was about 8 pm on July 4th! HELP Plumbing arrived at 830 am on the 5th . The service rep would have no problem repairing but our water heater was old . He suggested replacing it cause if we did it later the pipe would need to be repaired again at additional cost . We were leaving the next day for a two-week vacation and I hesitated to have such a big project started without being able to be completed . He assured is it could be done in one day we got a discount for signing up for a one-year membership that saved us about several thousand dollars. Everything was completed in day one and all was well. The only thing I don't care for is that they use their service reps as salesman. Wewill be canceling the service contract after the year is up
Stay away.
Our first experience was great. The plumber that came out identified a few issues other than what we originally needed done and was able to work with us on pricing. Signed us up for their club to have our HVAC system checked in the spring and fall and priority appointments.
Called a few times since and their prices are just way too high. The most recent was almost $600 to change out 4 valves under our bathroom sinks. This included a diagnostic fee even with telling the plumber exactly what we wanted done.
Other than our first appointment, we haven't received any receipts for services.
Called to cancel their club and was told we would need to repay our savings since it's a year membership. Will definitely be canceling as soon as that year is up.
I am revising my review of HELP because they reconsidered and came to repair my non functioning water faucet. Two technicians came to do the repair. They were professional and polite. A piece inside of the faucet had failed and they replaced the piece. My faucet now functions as it should and I am satisfied at least for now. I am still annoyed by the fact that the original installation took four tries to get correct. I will say that they have always been neat and clean and respectful.
I had compressor go out. Help came could not help. Wanted almost $500 for freon. Quoted me over $6000 for replacement. Found an independent replaced with new unit $2700.
Help are crooks
Nancy R.
04/04/2023 12:00:00 SA
Overpriced! Workers are very nice but for those of you who do not compare pricing you need to. I find them to always be the highest in price.
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