Jolly Plumbing | Drains | Heating | Air

We recently discovered that our master bathroom shower had a leak under the shower pan and had been going on for a long, long time. We decided to use our homeowner insurance to have it repaired. The damage was so extensive that it would require mold abatement, reconstruction, dry wall, tile, carpeting, the works. A friend recommended Jolly to us and what an excellent recommendation it turned out to be. They took care of everything--including coordinating with our insurance adjustor (they even used the same computer program to calculate the cost of damages). Thanks to Jolly, we did not have to work with multiple contractors, they handled all the work. And the work was excellent as well. We would highly recommend them for any restoration project.

Isaiah Maines....what can I say. He came in, traced the entire gas line, which a different plumber didn't do, and figured out why our dryer was getting no gas. Seems a pressure tester turned the line off in a remote area of our garage and never turned it back on. So not only did we dispose of what was probably a perfectly good gas dryer but have sent two new ones back to the appliance store assuming the dryers were defective. Once the first plumber told us our line was good (I don't know how since gas was turned off), we had Jolly/Isaiah come out after the second new dryer didn't heat. He did his job and did it well! While I'm frustrated this all has cost throwing out a perfectly good dryer, the purchase of a new dryer because it was assumed the first dryer was not worth fixing, and a second plumbing service call, I'm glad it was figured out. Thanks Jolly and thanks Isaiah!!

New to Cincinnati and used Jolly plumbing for an inspection on the house we bought, based on the recommendation of the realtor. Several months later we called them again for a plumbing issue. The plumber that came was great and was very thorough. He double checked something just in case and ended up saving us several hundred dollars on what would have been an unnecessary repair. I would highly recommend Jolly Plumbing.

Andy Franzen showed up on Easter within 1 hour with a helpful and happy attitude. Fantastic experience!

Had Jolly come out for an estimate for sewer backup near the street on a Thursday. Eric came out and said his camera wasn't long enough to put in our line and said he would contact the city and have them check their line from other side of the street. Didn't hear back from them so I called them on Monday and left message. Eric finally called back and said estimate was $4800 (he still had no clue where problem was because they never put a camera down there). Contacted another company (Morgan's) who came out on Tuesday and he did his work properly and discovered that the busted pipe was actually caused by our neighbors sewer line that connected to ours. He spoke to the neighbors and showed them what he found via camera and the neighbors agreed to pay for it. Had we used Jolly they would have dug down not fully knowing what the problem was and charged us for something that wasn't even our sewer line. This company did absolutely no work. The original guy who came out was extremely lazy for not doing what his job is. How he's even employed is beyond rational thinking. Due to his lack of work and laziness we'd be out almost $5000. I DO NOT RECOMMEND JOLLY'S.

I hired them to fix a gas leak earlier today

Pros: the guy that did the work, Jason, gets 5 stars. Very professional and friendly, really seemed to go the extra mile and explained well what in the installation was wrong, etc. So he did really well.

Cons: their prices are *freaking STEEP*. Like 2-3x what I would think a premium service should be. Some 4 ft of 1/2 pip and 2 hours of labor was.... more than I want to admit in writing. Comfortably into the four figures.

Jason did talk to my home warranty company directly and they called me indicating they agreed to pay the lion's share so whatever he said worked great. I was worried it was too much and they would deny it. I guess I should have called around and gotten more estimates and that would have saved me the stress but I didn't want too many people running through the house during Covid etc. But luckily it all worked out I guess.

So in summary: great job; pandemic pricing.

Silly me, turned off our heat before we left for vacation. Came home last night to frozen pipes! We have been a previous customer of Jolly's and have been happy with their work. Called early this morning, they arrived 2 hours later and promptly fixed our pipes! Lucky we were able to shut off our water main in time to prevent flooding. Their prices are very reasonable and quality of work and service outstanding. They fixed the leak and went through each faucet/water line in both rooms to ensure everything was defrosted and repaired. So thankful!

LORD NO!!!! They charged me $250 an hour labor for 4 hours work. They say they don't charge by the hour, but $1,000 divide by four hours is simple math. I got soaked.

You have to love Jolly Plumbing's slogan: A flush beats a full house! And that's exactly the service they provided for us. We had a small plumbing problem in the bathroom. After visiting Sears to find only a very lame plunger, I was forced to call a plumber. Jolly Plumbing to the rescue!

Over the phone they gave me an estimate of the time they would arrive and they were right on time. Two plumbers were able to diagnose the problem and resolve the issue in less than 10 minutes. The price was reasonable and if I go on line and complete a survey about my customer service experience, I'll receive a discount on my next house call! Hopefully I won't need it!

I pay $10 per month to be a preferred customer. Called this evening for a clogged sewer line. Was told a tech would be onsite in 60-90 minutes. After more than 2 hours I called for an ETA only to be told that the tech just quit. What the??? In the middle of a shift? And now they tell me they have no one until Monday?? Get the damn owner or manager out here. This will be our last job with Jolly.

one word - UNPROFESSIONAL
according to these other reviews i must of gotten jolly plumbing on a really really really bad day. i had a problem and called jolly and they tried to help but with all the problems i had just dealing with them and the sub-par work they did do and the hassles i went through to get things done , i will never deal with them again.
they offered to come back and make right what was wrong but after experiencing their handiwork , i do not want them back in my house again.
had i did a little research before contacting them i would have found that they are not accredited by the BBB and the complaint on BBB is very similar to what they did to me.
and i had some facebook friends say that jolly did shoddy work and overcharged them, which also happened to me. well , lesson learned , do not use jolly plumbing

tried to call for emergency service for my sisters house and no one could come until 3-4 days later. So much for 24/7 service

Called Jolly Plumbing when our basement drain started backing up. They cleared the clog and the price was on the low end of their initial phone quote. The tech was very friendly. He noticed our hot water heater was leaking and gave a quote for replacing that as well.
The staff is friendly and the work was done quick. Price was competitive. I would definitely recommend them to a friend and will use them again when I decide to replace the water heater.

I've had Jolly out twice now, both times I was very happy with the work done and didn't feel like I was overcharged as I have with plumbers in the past. Wouldn't hesitate to recommend them - I actually did recommend them to my realtor for other clients of hers who may have plumbing issues.

The worst service I have had from a home service company. Left things all over, did not replace where they came from. Sorry I had to leave while Zack was still here. Big regret, I contacted the company and complained, they said they would refund 10%, that is about $10.00. big deal. And that has been two weeks and I haven't even got that from them. DO NOT USE JOLLY PLUMBING. Oh they replaced a faucet on my bathtub,. Again BIG MISTAKE!!!!!!!!!!!

Don't use them. I called them about a sewer problem and the tech said he would talk to SD1 and then I never heard back from Jolly. I had to call SD1 myself after a day of no phone call back then took SD1 2 more days to come out. Then the SD1 called and said it was my problem and would call Jolly. Never heard a word from Jolly that Friday. By Monday I called Jolly and they said the tech did a estimate. The estimate was for $4800. I told them I was having other ppl come out to give me an estimate. I called Morgans plumbing (excellent by the way) and he found out it wasn't even my sewer line. It was my neighbors after putting a camera down the drain. Which Jolly never did and if they would have it wouldn't had taken a week to figure it out and to give me an estimate without even knowing what the issue was plus no phone calls back ever. Will never use them again. Poor service.

We had a plumbing issue after 5 on a Friday. While the actual service could wait until the next week, I wanted to get something booked. I went with Jolly because I was easily able to schedule online, which literally no other plumbers do. As soon as I scheduled, I received a call confirming, also unexpected and great. Over the weekend I received reminder texts, and a text with the plumbers bio who had been assigned. Then the plumber, Andrew Voorhees, actually called to give me his ETA. Jolly overcommunicates and I love it, really a nice touch. Andrew was awesome, smart and efficient. He explained everything and was able to get us all taken care of. I wouldn't hesitate to use Jolly again, and I'd request Andrew. Thanks!

We had them come out to look at our Leach Field, 4 weeks ago was told they would get back with us. It's been 4 weeks still haven't heard anything from them. I've called twice since than and was told again they would call us back. I'm still waiting

So I was happy with Jolly Plumbing prior to moving to NKY...during escrow they found my septic tank lid, dug it out...and checked to insure the septic at least probably worked (that's right) and didn't leak..all well and good to the tune of over one thousand dollars...fair enough I guess. Now to the present: out of a sense of loyalty to them I called about a leaking 1/2 gate valve that served my hose bib outside..located in my dry, warm basement....another gate valve of the exact same type that was frozen..located in my warm dry basement...frozen meaning with a handle that wouldn't turn..additionally running a simple 3/4 condensate line 10 feet from the furnace to the floor drain..again in my warm dry basement...as well as unfreezing the big brass spigot on my service sink in the basement (just stuck in place) (penetrating oil much)...again in my warm dry basement...all work to be done total and complete easy easy access..no small spaces...no crawling...none of that...just stand in place and work.....and additionally replacing a cheap mixing vale at the upstairs service sink (new) in the laundry room...the young man listened to what needed to be done...went out to the truck for about 10 minutes to get pricing...and returned..I only got as far on the estimate as the gate valve replacement......I was honestly flabbergasted at the pricing estimate just to change a cheap $15.00 (that's right max fifteen dollar)
1/2 gate valve...simply un-sweating the old valve in place and replacing it...super simple..estimate $350.00 dollars.....look, that is the price I would have paid for the whole job...not just one fixture...MY BACKGROUND: I was a mechanical contractor in California for over 30 years..you know...large commercial heating/ventilation/cooling towers/gas chillers...hospital work..public works..I built cooling towers and manufactured replacement parts in my full service sheet metal shop in Huntington Beach...I know what the cost of doing business is...seriously in California, too! But hey, this is piddling little nothing work..I mean my lord the work to be done was in my warm basement...no access problems whatsoever...everything completely easy to get to. And look, for instance lets price some material::: a 1/2 copper gate valve can't cost more than what, maybe $16.00 dollars at the supply house, if that?...so I guess I'll go buy some MAPP gas, some cheap silver solder..a couple of valves...some schedule 40 PVC and a couple of fittings, and a cheap fixture for the sink and spend around maybe $130.00 dollars at the outside (at the outside) for materials at Home Depot???? Lowe???..and save over $1500.00 dollar or more just doing it myself!!!!!!...I wonder what happens to poor people here who can't afford prices like this?? What happens to them? Am I out of touch? No, if it looks like a duck and quacks like a duck it's a duck..so when you get an estimate from a company like Jolly prepare to DUCK LOL..I DID! Nothing personal against Jolly plumbing...I sure they're very nice people..they seem to be on the phone...but let the buyer beware, right?

Work performed on time and correctly, however, similar repair in January was $125 which was their minimum because it only took approx 15 minutes. Today fixed another leaking faucet, approx 15 minutes and cost was $240! He did give pricing before performing the work, but I wish I'd asked on the phone before taking time to schedule a call. Contacted the office and spoke with service manager (Ryan) who said it was a new billing structure they've recently implemented. Be warned, if you're a returning customer you may be in for a shock and if you're a new customer, you may want to get other quotes first. I won't be using again.

Well over 15 emails back and forth with Jolly Plumbing. I need to file a complaint now with Consumer Affairs through the Attorney General's office in Kentucky. As you can see, even the owner doesnt know anything. At Jolly Plumbing, the left arm doesnt seem to know what the right arm is doing, but they'll charge you $70,000 at the drop of a hat and take your house from you. If you have a plumbing issue, get as many estimates as you can, and don't hire Jolly Plumbing.

First time using Jolly. Had them install a gas line extension to kitchen so we could add a gas stove. They arrived on time and were very courteous and personable. They gave me an estimate and said I was free to take it or get other estimates. It was a little more than I was expecting but I took it. They presented options to me as they learned more as the job progressed. And cleaned up well afterward. I am happy with the work and would use them again.

We recently built a new home with a septic system and have no experience with that at all. We called AJ Jolly to have to the system pumped for the first time. They sent a technician name Damien. I'm so glad they did! He was very professional and explained everything he did, how the system works and provided some information on how to care for the system going forward. I would recommend Damien and AJ Jolly to anyone!

My first disappointment was upon arrival. The two technicians were not wearing masks, nor did the cover their feet to avoid tracking things through the house. The website makes it sound like they'll use a camera to diagnose the problem. (we had a clogged sink) However, they don't do that unless you're a member. They didn't even have it with them. Ultimately, I paid $300 to have them snake the drain that will likely clog again. We provided the technicians with towels, but they didn't use them and left a mess instead. I do not recommend calling this company if you have an issue. I've had much better experiences with Roto Rooter. I should have called them instead.

I'm a disgruntled customer. Ten years ago, I purchased a farm that has needed a lot of plumbing, a subject about which I knew little about ten years ago. I'm not exaggerating to say Jolly plumbers were here, on average, every sixty days, for years. I like their plumbers because most know what they are doing when it comes to rural plumbing - cisterns, irrigation pumps, pressure tanks, etc, and they almost always had the materials they needed on the truck. Four or five years ago, the founder retired and passed the business to his son. Now everything is much more expensive. Even if I tell the dispatcher what they'll be doing when they're here, they still show up without the common fittings they need and have to go back to the shop for materials. Fortunately, I've learned a lot and don't need to call them as often. Meanwhile, I'm looking for a new plumbing company. Here's a tip: even if it's a simple plumbing task, get a Jolly employee to give you a quote first.

I recently had a gas 50 gallon hot water heater replaced and I was charged a lot more than expected. $1719. It only had to be moved from the basement door out an easy opening. It was for my tenants below and I did not want them to wait while I got different quotes. I have been a regular customer of Jolly and was surprised to find that all other quotes would have been $1200 and under. A hot water tank averages $500 to $600. He worked an hour and a half which included picking the new one up. My invoice did not even show the breakdown between labor and the heater. Not surprised. I'm very disappointed with the trust I placed with them on giving me a fair quote. I will not be back.

When my sewage drain backed up, Jolly Plumbing was at my house in less than 12 hours. They were able to clear the drain, remove an unused toilet and cap that line. They were knowledgeable, friendly, quick and through. This was my first need for a plumber and I can definitely say in the future, I'll always use and recommend Jolly Plumbing.

On Monday August 7th, Erick and Shawn came to clear drains and use the camera. Erick no-showed the following day. We called. Jolly sent another who contradicted the conclusion and declined to use the camera. The sinks that Shawn cleared are exactly the same as before. Super slow. Thanks for nothing guys.

Great work, but more importantly they showed up in a timely manner. They gave me an estimated time of 2-4:00pm, but we're able to show up around 11:30am! The price was reasonable and I didn't feel swindled, no complaints here.

When I used to live in Newport I used Jolly several times. They were professional and timely. Highly recommend!

I tried using another local plumber, and he didn't fix the issue and was unprofessional.

Can't believe how good these guys are!

Just used them for the first time and was blown away. Top notch service from start to finish. Called to schedule the appointment and had availability to fit me in within the next 24 hours, although I asked for a few days later (my request). Received a phone call from the rep 30 mins out from the appointment and a text confirmation he was on his way, with a picture of him so I'd know who to look for. Rep was awesome, very knowledgeable and professional. Assessed everything gave me the quotes I needed and when I went to pay for the service call he said they do free estimates/ up front pricing... meaning no service call change. This was totally unexpected and greatly appreciated. Will be using them in the future.

September 2018 I hired Jolly plumbing to fix the exterior water issues I have causing excess water to dump into my garage and basement. I have a recessed driveway and the drain appeared clogged so the initial plan was to open up the exterior drain and connect it to my internal drain for a price of $3,600. I agreed and John opened up the concrete only to discover the pipes weren't there and a sump pump needed to be installed the price went up to $7,600, I agreed.

This work entailed using a jack hammer to dig up the concrete at the bottom of my driveway and repair, install sump pump, to install the drain and to smooth out the water damaged parts leading into my driveway. The new concrete was supposed to be slopes down away from the garage so water wouldn't get in.

I called Jolly and voiced my concerns that the plumber wasn't doing professional work, trash was left on my property each day, and had concerns when he concrete dug wasn't saw cut so the jack hammer shatter my drive way.

When the plumber original went to lay the new concrete he only filled in the immediate areas around the drain. He assured me that even though the trough drain doesn't extend the full length of the driveway rain would not get under my garage door as it had for the last 6 years. I begged for the trough to reach both sides and was ignored. I called Jolly plumbing left multiple messages for mgmnt.

I'm a single mom of two little kids and I felt like they ignored me and did a bad job because I didn't have anyone else here to help me advocate even though I was watching the horrible work happening and speaking up.

John's solution to the water that was going around the drain was to build tiny little slaps of cement and angle them away from the drain. But of course, you can't lay cement on top of old cement and expect it not to break off, like it did. And I don't even drive into my driveway!

Also, when my neighbor (man) saw the poor patch job done on my cement work during the fill he contacted Jolly and someone came out here to extend the cement to my garage covering most of the damage caused by John when he decide not to saw my cement before hammering it. But they only fixed the center portion of the drive way and left the sides warped and an entry point for water to continue to enter my house.

He left the sides of my driveway, badly worn from water collecting over the years, installation alone, even though this was supposed to be address in the bid as part of fixing the concrete. Instead, he was lazy and built those little broke cement lips as a water deterrent.

I called many many many times to voice this worry knowing water would still get into my basement because I know how it likes to come down the sides of my driveway and into my garage. NO one came out to look at the job. But I was expected to pay the remainder amount of my bill consisting of $3,300.

When the job was complete I saw a little snub white piece of pvc hanging out of my foundation wall next to the sump pump. John assures me the pump should drain this way. I didn't feel comfortable with it because it seemed like the water could damage the foundation. I asked that it be directed away from the house. Instead of actually draining it away from the house, he put an elbow and small pvc pipe, put insulation around it and all this did was direct the water from my pump literally back into my foundation.

As soon as spring came I saw a sunken HOLE next to my foundation, below the foundation line. I sent the pictures to Ryan who barely acknowledged me and said he would send someone out that week.

Wayne came and properly buried the sump pump drain into my back yard, as John should of done, but didn't even though I asked him to.

In May, I met with Scott, per my request, inside Jolly plumbing's office. Scott's position was that his company had done me a favor by not charging me to come out there and properly bury the pump line. I asked if he looked at any of the pictures that he claimed to have looks at because if he had he wouldn't of said what he just said. He reluctantly looked at the pics and changed the topic. Such a sad way to do business.

He was unprepared and had looked at none of the photos I had sent over the last 6 months. He has no photos of my property prior to beginning the work. And states that John didn't damage my drive way with the jack hammer. John did and I assured him of it.
But Scott agreed to take a thousand dollars off of the bill.

Now I'm stuck with a wet basement and Jolly wants to charge me another $1k to have the concrete repaired that should of been repaired as promised in the bid. I refuse to give them anymore money and have disputed $2.6k that I recently paid them and am completely prepared to represent the case in court.

EXPENSIVE!!! I called to have a strainer and faucet installed in a new sink. I have purchased all the needed parts ahead of time. I was quoted over $500. I laughed and told him I'd do it myself. It took me 20 minutes to complete. It was not a complicated install. I have no idea how they justify their prices. Do they charge $1500 an hour? The plumber was friendly but the price was comical. I suggest you shop around. I'd hate to see what a complicated job would cost.

Needed a sump pump installed. Gave me a quote, showed up on time. The plumber that showed ended up needing to do some customization for the installation. Spent at least 2 hours on the job, but charged for 1 because that was what was quoted. How often does that happen?

We had Jolly Plumbing out today to install a toilet, shower head and kitchen faucet. It took about 80 to 90 minutes max. They charged us $650.00!!!
That's $8.22 A MINUTE FOLKS!
Never again. We have been a customer a long time including using them for my husbands business.
Heads up people!!

My apartment complex contracts with Jolly Plumbing for bathroom repairs. So far, so good! The Jolly guys stopped a leak from going into the first floor, as well as a back up in the basement.

As a tenant, I dread dealing with plumbing repairs, but I can't help but smile when I see their company truck in our parking lot: A Flush Beats A Full House.

With 30 years of experience, Jolly Plumbing offers expertise in a wide variety of services:

- Residential and Commercial Repair
- Installation and Repair of faucet, toilet, sink, bathtub, shower, and water heater
- Installation and Repair of sewer lines, water lines, gas lines, septic tanks and leach fields.
- Backflow Testing
- Leak Repair on water, sewer, and gas lines
- Unclog drains, sewer lines, kitchen sinks, disposals, lavatories, bathtubs, and toilets
- Camera locating of underground piping
- Pressure Jet cleaning of sewer lines
- Pumping of septic tanks and holding tanks
- Grease Trap cleaning
- Car Wash pits

Very professional... 24 hour service is the best. We had major plumbing issues the other night and they were quick to come out late on a Friday night. The plumber was very respectful and professional and we would for sure use them again. Pricing is great. No complaints here!

It is late and I am sick because my house smells awful. I was so excited to have Jolly Plumbing fix a problem in my house and now my house has smelled like rotten eggs and they did not do the work they said they would.

This was my first time using Jolly. I went with them because of the reviews and i wasn't disappointed with their work. Needed drain unclogged and new sink for wash machine waste. It was easy to schedule and the right decision to use Jolly. Brett was very professional and respectful. It wassn't an easy task because of an old house. Brett was up front and explained in detail waht needed to complete the job. They helped me with a discount because i am a veteran and that goes a long way.

Two workers today to clear sewer did great job. Need to go out and get paper that desolves faster and not so thick.

I have been building and contracting homes for 25 years. I have never ran across a company that tries to scam people like this company does. They said HVAC was leaking carbon monoxide and needed to be replaced. High pressure sales then dropped price significantly when they saw my son wasn't biting at their bullshit. 2 other companies came in for inspections after and no issues. This outfit is straight up scaming people. They will respond w some blah blah blah crap we are sorry and try to fix internal issues that is for them to try and look good. They are set up to scam people based on some of these other reviews and the experience. 12 thousand dollar scam job. Nice try Jolly

From California so don't know whom to trust... have been here 4 years and had to use a plumber a few times and have always used this company.. friendly, professional... gets the job done... one of our issues still had a small issue after the fact and they came out and fixed and didn't charge more... as I expected. Thank you!

Ridiculous.. unresponsive. Bogus company.. not sure what else I can say since they do not seem to care about your business