Best Plumbing Inspection in Chesapeake VA

Amazing business! Called about a broken valve and they came out same day and arrived even earlier than expected, Chris and griff came and were fast, thorough, and did a fantastic job for a good price. Very professional, will definitely use them ag

called him on a Sunday afternoon and was given a prompt and courteous answer despite it being a weekend afternoon.  He was out to my home within the week and fixed my very unusual bathroom vanity sink in no time.  He even snaked the drain which I had not even thought to ask him to do.  Polite, trustworthy, honest and reliable.  Such a refreshing change in this day and age of corporate coldness with other repair services.  Would not hesitate to hire him again if I needed any further repairs to my home!!!

This company is excellent! A couple of years ago, they were involved with a major renovation on our house and did a wonderful job (a BIG thanks, Greg)! So we called them again to service our AC unit and a plumbing issue in our bathroom. They sent Tyler, who was wonderful! He took care of both issues efficiently and professionally! He was very proficient at his job and very friendly and tolerant of hovering homeowners! We highly recommend them to anyone needing plumbing or HVAC work and will definitely use them again!

Rude when driving! They purposely cute me off on the road, and you think I would hire them. forget about it. It speak volume about their customer service.

Completely Agree with Marina H although my experience was with James, making me think the lack of customer service is systemic and a part of the managers' culture within Heads Up. He is equally as unprofessional. Too busy trying talk over the customer instead of listening to the actual problem and trying to come to some sort of logical agreement. Horrible people skills and customer sevice! Kept saying I was trying to get my repairs covered under warranty when I didn't mention that a single time, only that I wanted to get the sprinkler heads fixed that I had already paid them to do less than 2 months ago (about 6 of my sprinkler heads don't even popup to the grass line to water the grass, and a subsurface). I was actually calling them to have them do extra work (moving lines inside my fenceline) and mentioned that I wanted the heads fixed that I had already paid for, but James was too busy trying to imply that I am liar and and throwing the word warranty around than to actually LISTEN TO THE CUSTOMER AND PROCESS THE INFORMATION. Just horrible management. Technicians and staff answering the phones are always pleasant and professional...how about promoting them to management, or at least having management learn a thing or two from them? Very poor leadership within this company. I'll find someone else, thanks!

They were very prompt in coming out to my house and finished the work quickly. I'd definitely call them again with any and all of my plumbing issues

I am so happy that I have switched to R L Sykes as my plumber.  My previous plumber (company shall remain nameless) could not find the reason why my Air Handler was leaking.  R L Sykes' plumber extraordinaire, Ed, found the leak within 5 minutes...a cracked drip pan. Same story with a small, natural gas leak at my boiler...exhaust pipe had a small hole...again, Ed found the cause within minutes.  Ed knows what he is doing and has a great attitude going about his business...he is extremely friendly and courteous.  We elected to switch to a tankless water heater and Ed did a very thorough and clean job...it looks and works wonderful.  Ed is an employee of this family-owned and run business.  Richard (the owner) is extremely knowledgeable as he has been doing this for over 40 years.  He is always available, helpful, and will go out of his way to make the customer happy.  I highly recommend this plumbing business for all your plumbing, heat and air needs.  And, no, I am not a family member or an employee of this company...I am retired Navy!

I called them at 0830 for a broken ejector pump.  They had it repaired by 1100.  Nice job.

This company employs irresponsible people that nearly ran me and others off the road on 64 and Mercury Blvd. I can't imagine they would care about your home or safety. Stay away.

Do not call these people unless you want to be frustrated!  They are so unprofessional including the female who answers the phone.  I see another reviewer said they called at the end of the day stating they would be there until Monday on Friday.  At least they called.  I didn't get a call.  No phone call at all.  These people are under contract with my home warranty company.  First they scheduled me outside the turnaround time under the contract which requires 48 hour turnaround.  Next they didn't show or call after waiting from 12-4pm.  I called at 3:50 and nasty Donna who answers the phone said I was next and they were coming.  She was very disrespectful earlier this week.  Well it's almost 8pm no Ellsworth and no answer.  If they don't care about a contract which brings them lots of work, they won't care about someone who is not under contract.

I have had the best experience with A1 Sewer and Drain and Aaron.  A leak was discovered in my main sewer line yesterday.  I was able to get an appointment right away.  This morning on the way I had a confirmation that they were en route and even a photograph of my technician.    Aaron was really amazing.  He came thing this morning.  Looked at the damage and explained to me what was found and what needed to happen for the repair to completed.    It was all done in a little over an hour and was much less than I had budgeted for.    I have a few more small projects in my home where I will need a plumber and I will definitely be calling A1 Sewer and Drain again and requesting Aaron.   Great customer service and great value.

The initial call I made to roto rooter was very professional and very efficient. They took my information and sent me a confirmation email. I advised them I wanted a free estimate to have a new vanity installed in a half bath. I stated if the estimate is ok. I will move forward with install. The technician Ernie came out with very poor customer service and very poor workmanship that I later discovered after I consulted a master plumber.  A week later after my consult with a master plumber. I called roto rooter again to comeback out to fix the inadequate repair. The representative stated that the technician will be out between 8am - 10am Friday morning with a confirmation email. At 8:00am I called to confirm someone was still coming based off the previous reviews I saw stating that the technicians either do not show or they are always late. The representative assured me that they will be there in between the stated window of 8:00am - 10:00am. 10:00am comes around no one present I called to follow up with representative she stated they will be there within the hour. No one came in that hour. I called again stating the same thing. 12:30pm is when the technician finally came. Michael was a great technician when he saw what his co worker Ernie had did he was shocked. Michael knowing himself that this was poor workmanship that was completed. Stating throughout the repair why did he do this. Michael properly repaired the drains and used the correct parts. I called later to speak with a manager I was informed that she was in a meeting. I asked for a call back to discuss the issue. Still to this day no call back. I feel I should be compensated for the additional time off from work and for them not fixing it correctly the first time. This was a very poor experience. I will be sure not to use or recommend or refer roto rooter in any future jobs or repairs. Here are photos as well.

Great experience from start to finish! Called on Mother's day because I thought my septic was full and over flowing. Bruce called his guys and tried to find someone that day, but was able to get someone out to me first thing Monday morning. Guy (the person who came out to pump) was very nice and was very patient with all the questions I had about the system, he took time to explain and show me everything. If and when I need help again, they will be the first ones I call!!

Can not comment on quality of work considering it is now 3:20pm and we have not seen the plumber that was scheduled to come at 9:30am. Several calls have been made and we were told of course, the job took longer than expected. No consideration that people have to take off work. Will they reimburse for a days wages. If they were held accountable they would not yank people's chains the way they do.
Finally came at 3:30 and did not have the proper equipment to do the job.

Patriot Plumbing is ripping its customers off! I called American Home Shield to replace my hot water heater. They farmed my business out to Patriot Plumbing. I was skeptical after reading the reviews but thought I'd give it a chance. We scheduled an appointment and they arrived on time (12/27/18). The tech told me that I didn't have a cut-off valve on my current unit so it may not be covered under my warranty; didn't make sense to me but ok, what choice did I have. He said he'd write it up and they would call to schedule the install. It went down hill from there. A month later with still no contact from Patriot, I called and Madison told me they've had no contact from AHS. I called AHS and they said they ok'd the install nearly a month prior, but that they would reach out to Patriot again. It took 4 calls to Patriot, 2 calls to AHS, and 2 months. Thank goodness I still had hot water, right? I felt as though I wasn't a priority because I was using a warranty company. My HWH was finally installed yesterday (2/23/19). The techs couldn't have been nicer and were really efficient. I wish I could give them 5 stars. Too bad the work for Patriot! My recommendation is to use another company, one that values your business, your time, and your hard earned money.