Best HVAC System Maintenance in Albuquerque NM

Great service.  Sky came immediately to my office complex to help fix a leak on a hot water heater. The issue was fixed and my tenants were back to doing business in no time. Kindest most trust worthy person to do business with.

Needed some work done efficiently and some updates. Super polite and quickly addressed issues. They will do rest of work as soon as I pick fixtures
Thank you Cactus Mechanical!

It's really very refreshing to find a company that really cares about my home & treated it like it was their own. I found the owner & his staff to be very honest & up front with me regarding my heating/cooling system.  They were  prompt & at my home at the scheduled appointment time.  

The owner, went up in the attic & looked over the vents & tubing.  Took photos so he could show me what was causing my lack of heating & cooling to rooms.  When he finished his inspection, we sat down to reviewed the photos he had taken & to discuss the issues.  The home builders used flexible ventilation in my home & it was just left laying on the floor of the attic & some of the vent material was either kinked or a hole worn in it due to the improper installation by the builder.  

Let me tell, I had other companies come out to inspect issue prior to finding Ortega Mechanical & the other companies were telling me, I needed to replace my whole system & have all new venting done.  The quotes from the other companies were thousands of dollars.  

I am so thankful I found Ortega Mechanical.  The repairs have been completed on my home.  The rooms plenty of air flow out of the vents now & I didn't need to have my whole furnace/HVAC replaced.  Nor did it cost me thousands of dollars.

Do yourself a favor..if you have any heating or plumbing issues, give this company a call.  I'm sure you'll be glad you did.

Very happy with Wolff. My heater stopped working overnight. Called Wolff before 8:00 and left message. Within 30 minutes I got a call back. They came out early afternoon. Not only did they fix the heater they gave me a quick troubleshoot lesson. Will definitely call them again if my HVAC has issues.

Had some wiring issues with my gas furnace.
They came out immediately after I called them and had it fixed quick.
Brandon was very nice and professional. I recommend.

Eric is a class act. This owner operator not only showed up on time but did a fantastic professional job.  He's honest, courteous,  and goes out of his way to do a great job. He may not pay for the yelp reviews so this one is on the house, great job and a great guy, highly recommend and I don't do that often.

I called in a non-working furnace on Wednesday 2/28 to my home warranty. Called Ashcraft the next day. Told that the woman who knew how to pull warranty requests was out for the day.

RED FLAG #1. There only one person who knows how to do that?

Technician came over. He immediately told me that home warranty was always a problem and rarely said yes.

RED FLAG #2. Why was he so anti-home warranty?

He looked at the unit. Moved the thermostat back & forth. Furnace never clicked on. He said gas solenoid was bad. I never claimed to be an HVAC tech so good. Furnace bad. He told me on Fri noon that he couldn't turn it into HWA until Mon. It wasn't turned in until Wed.

RED FLAG #3. Why did it take so long? He already said the furnace was no longer made but he was going to look up parts? And it took him until Wednesday afternoon to do that? And I had to call them three times?

They call me to tell me that HWA (Home Warranty of America) has refused the bid. I got mad at HWA and called them. Only to be told that Ashcraft had turned in a bid that included 20 hours of labor. Ashcraft's Ronnie (the supervisor I spoke with) told me the price they quoted was 2200 (give or take a bit.).

RED FLAG #4 The tech REFUSED to give me his quote via voice mail or email. As in didn't want to be able to be proven a liar.

So HWA sent out another company (whom I will be also reviewing glowingly.) That tech LIT THE PILOT LIGHT. That's right, he lit the pilot light. The supposedly bad gas solenoid pushed gas right through and the heater came on. I am now sitting in a warm home after 10 days of being cold. 10 days.

So I called Ronnie at Ashcraft who told me he was there with the tech. I could hear the tech in the background saying, It's a magic chef. I didn't want to work on it. I told Ronnie that he never even tried to light the pilot light. His tech responded It's a Magic Chef. So basically, the Ashcraft tech did not do his job AND tried to rip off my home warranty company.

Ashcraft refused to refund my $75 service fee.

Avoid!

I love this company. We've been using them for a few years now to do our seasonal changeovers and work on our heating and cooling systems whenever something goes wrong. The owner is a woman, and it's obvious to me that she genuinely cares about her customers. These people always show up on time, with a phone call ahead of the visit to let us know they're on their way, and they always do fantastic work for us. All the guys who've come out to our house have been wonderful. Brett is the one who is sent most often, and he's just the best. He always does a perfect job, and he's been so kind and generous with his time. Can't say enough good things about these people.

Twice I have been in an emergency situation and R&R came through in the clutch. Jesse is professional, polite and responded quickly. I will from now on use R&R for everything as well as recommend to all of my family and friends. Thank you R&R and thank you Jesse!!

Gabiel came to fix a faucet issue for our washer hook up. He arrived when he said he would and he was friendly and helpful with options for our situation. He did the job quickly and left his work area cleaner than it was when he arrived.

I am a Realtor in Albuquerque and I have called on Duke City Heating and Cooling several times to fix different things in homes that we are under contract with and they have always been courteous, prompt, and helpful.  I recommend them to other Realtors as well as friends and family!

If you're looking for excellent plumbing, cooling or heating look no further! Donovan just left the house and they got us all taken care of. They turned on the swamp cooler for the year and found a broken water spout that had cracked over the winter. They fixed up everything after carefully explaining what was going on and even stayed a bit for a friendly neighbor chat and give a few other recommendations. I highly recommend Ricks for all of your heating, and plumbing needs!

Great work, got swamp cooler fixed in one day, answered all questions and was fairly priced. Will be having them out to winterize the cooler later this year.

Mark recently worked on my outside plumbing and he was courteous and prompt.  I will gladly use Central Plumbing again.

DO NOT USE THESE GUYS.

Devon was really nice, showed up the same day, gave us a quote, got the half the work done the next day. We paid the full amount then (a mistake).

They never returned to complete the work. For over a week we agreed to a time to finish the work, and they no-showed every time, over NINE TIMES. Not even a call.

They eventually promised a refund if they didn't show up by 5pm to finish the work. They didn't show up or even call for that appointment either.

After we asked for our money back, andthey completely ghosted us--wouldn't return texts or answer calls.

I 100% believe they were willing to take our money and run.

We ended up having to issue a chargeback via the credit card we paid with. They only reason we got our money back was thanks to MasterCard also seeing through their BS.