Best Gas Water Heater Installation in Buffalo NY

I had an awful grease backup in my basement so the drain needed to be snaked actually saw the sign to this company on someone's lawn and after calling others companys they offered free estimates which I loved (it gives you a chance to see if you can afford the job) Im so happy I went with this company Excellent service Bryan was great !!!! He answered questions,didn't mind my husband or I coming down to check on him, troubleshooted our  issue and was able to give us a reason why our problem keeps happening, he even gave me an estimate on getting the problem fixed (which was reasonable and I will be getting taken care of after the holidays) Plumbing Problems Call these Guys A1 Service

Mike has good communication, is very personable and easy to work with.  He came out of his way on a Sunday to inspect the necessary work and gave me a free estimate and very reasonable quote.  He returned to do work as promised  and repaired a fitting between my downspout and bubbler. I am pleased with his work and the whole transaction.

I reached out to Metro West Gas over Yelp. They have been very responsive and they were able to send someone to my mom's place to give an accurate quote for the work required to replace a very old fireplace. Fortunately, they were also able to locate a new unit that can fit the small-ish space and they came to perform the installation perfectly. Could not be happier with the whole process!

Great, fast, and honest service.  A down to earth group of guys that really pay attention to the details.  They were right on time and pretty reasonably in their pricing.

I was in a real jam with frozen pipes at my old house that I rent out.  I spoke with Gino Zirpoli on Saturday and he was at the house the next day ( a Sunday night).  He was responsive and showed up on time.

He knew exactly what to do to solve the situation, as well as ideas to permanently solve the problem (including inexpensive fixes that he would not benefit from).  

Gino seems very trustworthy and I would not hesitate to recommend him to family or friends.  He was fair and reasonably priced.  It's hard to find a good, reliable contractor, so was relieved to work with Gino.

Great job on time very courteous. The price was reasonable and job was completed in a short time

I recently had some issues with a toilet in my home having a hard time flushing. After a quick search in my area I came across Jon the Plumber and they had tons of great reviews so I gave them a call. They were quick to answer and despite they're busy schedule for the week they were so kind to squeeze me in. Matt was the service technician that came to my house that day. He was very pleasant and explained everything that he had planned to fix the situation and even the back-up plan in case the original did not work. Luckily it was a quick fix and everything is working great now. I just want to give credit where it's due and I plan to use this company for any future plumbing needs.

Our Hot Water Tank started leaking from the bottom and I just did a search for replacement in my area and found Longs Plumbing.  I send a message, received a response immediately with a quote and Ali was able to install a new Tank the same day.  He brought everything he needed to get the job done. My only issue was only payment accepted is cash or check.  Ali is a wonderful young man, we will definitely contact him again.

At 8 pm on a Monday night, our ancient toilet finally gave out. I contacted a few plumbers via yelp, and Hazlett contacted me within 20 m minutes asking me to text them. Early next morning, I contacted them. They came within the next two hours with a new water efficient toilet and did an amazing job! The cost to replace the existing toilet with a new water efficient toilet, including disposal of the old one was $550. Highly recommended!!!

Our tenants water heater broke down, they send out their technician the next day and the problem is taken cared of on the same day. **it is not easy to get a service personal out in the cold and think snow condition in Buffalo* and they get it done the same day.

Basement floor drains were backing up. The furnace was in danger.
I am not sure I am happy with Cellino.  After the first guy took over FIVE hours to just diagnosis the problem as  tree roots blocking the pipes carrying the water out to the creek, (not uncommon) followed by John with his 15 yrs experience to confirm it in another hour all to the tune of over $650 without fixing anything. I will say both men were on time and courteous. John's experience was most notable.  But after All that time and money they left with water still in the basement. Offering estimates on how to fix it.

they really suck all around, worst experience ever. They're electrical crew was a joke, guy's are on crack or something. The owner is a f**king idiot, hope they loose their asses.

Wow what a liar you are! should have read the Better Business bureau reviews before calling!

He never showed up. He stood me up twice. Did not appreciate that considering I had to miss work to wait for him to show up.  No communication to let me know if he was coming or not. I had to message him to follow up.  Bad way of doing business. Bad communication normally leads to bad work. I did not get a good impression at all. I would recommend finding someone else.

I have been a loyal Reliance customer for several years.
When I needed your service's the most was on Sunday March 22 2020, at 1853 (6:53PM) when my water heater broke and started spewing hot water into my basement, building up to 2 inches in depth and damaging many items.
I called the Reliance 24/7/365 Emergency service number and was engaged with a very belittling female customer service person! As I was panicking and begging for help, this person kept saying things like: Michelle like I told you... Michelle there is nothing I can do to help... Michelle our system is down... Michelle you have to wait until tomorrow morning... Do you want me to schedule you in?... Michelle I can't do anything else to help you... Michelle you must know what is happening in the world, there is nothing I can do.
As you can imagine, this is very frustrating behavior. I am begging for help. I have a broken rental water heater, and the leak is not stopping. My basement is filling with water and I recalled the Reliance ads keep stating: Call on Reliance, we are here to help, 24/7, for you, for your peace of mind...  -- well that is not true! --
I am very aggravated, and EXTREMELY DISAPPOINTED, with how this was handled! An emergency call is put off.
I work in Emergency Response, and I tell you, If I were to not show up, I will lose my customer! And have my reputation destroyed!
What are you going to do about this?

AND this is what they had to say:

On Friday, April 3, 2020, 02:13:27 p.m. EDT, Noelle Mackenzie
Good afternoon,
Thank you for your email and feedback. We appreciate this information and apologize for any difficulty you have had.
We will be reviewing your account and concerns below. Coaching and enhancement will be provided to those involved to ensure this is not happening in the future.
To provide some insight, our systems have been down. All service agents have been manually booking service orders to the earliest availability. No heat, no hot water and leaking units are priority calls. Unfortunately, we are not always able to guarantee same day availability. We strive to provide service as quickly as possible and our call centers are open everyday including weekends and holidays to ensure customers are booked to the earliest time frames.
Thank you for taking the time to contact us regarding this.

noelle macKenzie | Subject Matter Expert

Anthony, due to the fact that you refuse to respond via text message or phone call I will be communicating with you here since this seems to be the only place you actually respond. Attached is a photograph of the documents pertaining to the legal action we have taken against you in state court from the New York State Attorney General. We have also contacted the Better Business Bureau and will be filing a local lawsuit with the Amherst Town Court. Also, due to the fact my wife's doctor has informed us that our baby is showing signs of stress related developmental issues you are no longer going to have any contact with her whatsoever. And hear me loud and clear on this... if you attempt to contact her in any way we will be filing charges with the Amherst Police Department with charges of harassment. You have caused her that much stress that I will no longer allow you to have anything to do with her. I have hired someone else to finish the job. We will see you court.