The Plumber, Heating & Cooling

AVOID THEM AT ALL COSTS! I unfortunately have an insurance program that forced me to go through them. They are impossible to get ahold of. When you call you will get their secretary who just takes messages and lies about Joel being there. I was expecting them to come in the morning so I was just going to go into work later in the day. Of course they never showed up that day and came the NEXT day! I called them over and over again. Then they told me one of their trucks was in an accident and would not be coming out until later on that following day. Complete liars. Awful service. Called the Buffalo water authority on them and they told me that the company is known for these situations. I went without water for 8 days before they were finally able to get it hooked back up...8 days! Joel showed up to my house clearly upset that I had called the water department and came to my door to go on and on about how I am not his only customer. In my line of business, my main goal is to make each client feel like they are my only client. The company clearly needs some core training in the management field. I would suggest the staff be sent to some sort of Dale Carnegie course to teach them proper ways of communicating to customers. It is now about 2 months later and the big pile of dirt is still in the yard. I called them 2 weeks ago and they told me they would be coming that week to pick it up. Never showed up of course. Called them again this week with no answer. This time I called the insurance company and complained and sure enough they called me back then! I am all about taking care of people and my clients and received no help from these guys. I am not sure how they stay in business, but I am serious when I say-avoid them at all costs.

This Company did absolutely outstanding work at a moderately reasonable to average price. Out of seven places that gave quotes, they were the lowest in cost by far. Service was fast, friendly, courteous, and superb without a doubt!  We had a water heater expansion tank replaced, a complete under kitchen sink pipeline replacement, and water lines replaced in the bathroom. All jobs were completed in about 6 hours and completed skillfully without any problems. Thank you very much for a great  job!  Extremely well done and professional !!!!!  I would highly recommend them for anyone needing quick efficient professional service.

DO NOT USE! My home warrany company sent them out, so I cant comment on prices.

However, he did not fix Hot water tank properly. He replaced the dip tub.

After he replaced, he turned the flame one notch up right below the hottest setting! He never told me, which resulted in me burning my hands while washing dishes with SCALDING HOT WATER. I dont know what his reason was for doing this. The only thing I can think of he could fool me into thinking it was fixed.

Little did he know when that scalding hot water becomes luke warm while filling a 1/4 of a bathtub, I would find out.

He should have replaced the tank. Why would he not? The tank is 25 yrs old!!!

I'm sure he charged my insurance company a pretty price for a part that
Was not needed!

I am beyond upset and so are my scalded hands!

Our tenants water heater broke down, they send out their technician the next day and the problem is taken cared of on the same day. **it is not easy to get a service personal out in the cold and think snow condition in Buffalo* and they get it done the same day.

Our first experience with 'The Plumber' was 3 years ago when we had a backup of the storm sewer into our basement. It was a Sunday night and they sent someone right out to clear it. The same thing happened more recently and again they came out promptly. Our latest issue was a clogged sewer line that goes beneath the basement floor. We had nightmare visions of having to dig up the basement floor because the sewer line pipe was rotted. They allayed our fears with an alternative line. Brian did a professional job, is friendly and has a delightful sense of humor. I understand that when people discover they need a plumber they may already be upset but plumbing is a skill that most of us don't possess.

I've used The Plumber about 4 times since October 2019. The plumber himself is very good and professional and I've never had trouble getting them over to my home. So the first 3 visits were good experiences. This last visit in March 2020... not so good. My bathroom faucet broke. I made an appointment for the The Plumber to come over. I went to work. My son was home. The plumber couldn't repair the old faucet. A new one was needed. The cost was just over a $1000.00. For a bathroom faucet and installation. Later, I did a quick search online and found the exact bathroom sink faucet for under $200. Ridiculous mark up! I did give the go ahead to complete the work so that's on me. But with those prices, I can't use The Plumber again. Good Plumbers- but outrageous mark up prices on their parts. Legalized stealing.

My wife called The Plumber out of desperation on a Saturday night. We had a basement full of sewage after two other plumbing companies failed to diagnose a drain backup problem.

The Plumber sent someone on Sunday with no weekend or emergency fee. The gentleman was on time and worked for 3 hours to diagnose and provide a short term solution to our issue with no additional cost over the initial estimate.

After diagnosing that we needed a new trap and vent in our front yard, they scheduled me for the following week Friday and even deducted the price of the previous visit off the new estimate. The crew was once again on time and professional from start to finish. They made sure I understood the work they were doing and after digging they found an additional sewer pipe cracked which they replaced at no additional charge!

I am so thankful my wife happened to call The Plumber. They were honest and thorough from the first time we called until the job was done. The owner even gave me his cell phone number in case of any additional problems.

What a ripoff . $900  to install a Kitchen and bathroom faucet and we had the faucets. Should be ashamed to take advantage of elderly people.

Absolutely terrible, untrustworthy company.  The fact that they use two different business names should be a cue that maybe they are hiding the negativity that surrounds their business.

I was set up with them through my warranty company.  They canceled my first appointment 30 minutes before they were scheduled to arrive (I had taken off work) claiming a plumbing emergency.  Rather than reschedule asap due to the inconvenience they caused, they scheduled me out another couple weeks.

Yet again, morning of the appointment (took off work again!) they called claiming a death in the family and canceled.  Without further regard to my inconvenience, they scheduled another couple weeks out.

SHOCKINGLY, three days before the appointment they canceled claiming they were ending their relationship with the warranty company.  I called the warranty company, they denied this.

Needless to say, this is not a company that conducts itself with any sense of professionalism.  I'm glad they did not end up doing any work in my house; clearly they cannot be trusted.

I've been using The Plumber for several years now and I can safely say I have had a thoroughly good experience each time. The technicians are dedicated, professional and courteous, and they go above & beyond. Appts. are kept, questions are fully answered, details are looked after.

Our basement flooded and it was very bad. We requested service for two different issues. One being the water heater and the other being the stoppage issue. They wanted to replace out water heater and the price was outrageous! We found another plumber to replace this for $1,000 less than the prices quoted! After we did not go with them for the water heater replacement, they cancelled the second service for the stoppage, even though we now paid two times for two different service calls! They rescheduled for a week away. The morning of service, they called AGAIN to cancel stating we would have to wait an additional week! In the mean time, our basement is flooding with every rain!! I DO NOT recommend this company!

Very reliable and was also so helpful in explaining the issues we had. He was personable and so easy to work with.

After a rough week of a flooded basement and a hot water tank going because of the flooded basement. They made replacing my hot water tank so easy. Their technician Keith was just wonderful. They got to my home quickly and made sure it was done correctly. Not only that it was a lower price than everyone else for the same hot water tank. Thank you! Job well done!