Best Heater Repair in Boston MA

Initially terrible but problem somewhat resolved.....

I had a sump pump issue and explained carefully over the phone where the problem is. I was told it would take 3-5 hours for them to repair.  The guy shows up and refuses the work and says it's for a landscaping company.  Even though I had carefully explained over the phone what the situation was, he was disrespectful and kept muttering about work order.  I should have given up right then but decided to have him look at a leak in the shower.  His response is that it appeared someone had worked on it already and so he could no longer do so.   At this point, we had to give up and ask him to leave and he starts demanding money for having done nothing or even trying.

Afterwards, the owner realized that he has a terrible employee and sent a written apology with a gift card.  This was very nice and professional at the other end of the spectrum.  The owner clearly cares that things are fair and done well.  Unfortunately,there are sometimes problematic employees and I assume this is why the Yelp ratings are either 1 star or 5 stars.  To be fair, I'll take the average given that the owner owned up to the problem.

After numerous call to various plumbers this was the only one who returned my call. I only wanted a shutoff valve replaced, it wasn't an emergency. Greg was very understanding and squeezed me in within a few days. He was very polite as was the receptionist and Steve the plumber who did the job. Steve was professional and efficient. Thank you! Highly recommended!

If I could give him 0 stars, I would have but there was no option.
Had problem with my shower valve going around in circles without shutting off.
Called this company because I read so many positive reviews.
Right off the bat, just by looking at the picture that I had sent him over the phone, he said that he will have to cut the back wall to access the shower because it's too old to replace. ( house was made brand new 2007 )
The quote was 1875 and change.
Here it is.
Good morning,
Following is your quote to complete the installation of your new tub and shower valve.
* Open the wall in back of the shower valve.
* Install two new isolation valves.
* Supply and install new valve with integral stops and related piping.
* Supply and install one new excess panel.
Estimated time for completion. 5-7 hrs
Quote: $1873.20

I called pupalo and sons, sent someone right away and the culprit was a plastic case with its teeth worn out.
Cost ? 94 cents.

I've now used Consolidated Plumbing and Heating twice, both times they were exceptionally helpful and quick to respond.   The first time, our repair was handled the next day and done cleanly and professionally.  The second time, they helped me diagnose over the phone and were above and beyond helpful.  I will not hesitate to call again!

Used Hinchey Bros to put in a new boiler. They scheduled me promptly and the service was great. The new unit is meticulously designed and puts my ugly basement to shame!
Will recommend as well as consider them my new plumber!

We have had several jobs done by Eric C Foster Plumbing (ECF) over the past few years. A steam boiler installation, gas stove installation, and water heater installation. They also did a significant component replacement on the steam boiler that was due to a manufacturers defect. We have been more than satisfied with their service, workmanship and the estimates accuracy and detail.

Great service, they came to my house to install a gas dryer, the job was efficient and the price was right! Highly recommended!

had them put in a new boiler and oil tank they did such a great job. I could not believe how quiet and efficient they were  they left the place cleaner than when they came. All workmanship was top notch and very professional .If you need service or a new boiler these are the people to call. Thanks to all the crew and the girl who called from their office you are the best

Mike, has done a number of jobs for us over the last year. Excellent communication and top notch plumbing.  Highly recommended.

I found this company on yelp , they had alot of good reviews so decided to try them. I was not wrong this company is the best, prompt and reasonably priced. I would most definetly recommend them to anyone that asks.

Our commercial series kitchen sink faucet ruptured a hose and was inoperable at a time we had company staying with us over the holiday season.  Not only did Andrew come out quickly, but was he prepared, professional, and helped us both through the process of getting up and running temporarily, and getting a replacement for the product (which was under warranty but discontinued).  Highly recommended.

Frank installed our gas dryer.  He did it last minute on a weekend.  He was very fair with the pricing and did great work.  He took the time to explain and show me what he was doing.  It was my first time using his services and I would highly recommend him to others.

Had a problem with upstairs toilet. Called 4  people, couldn't get anyone here within a week. Call Mass Plumbing and Heating, Welter came within 3 hours.  Welter was respectful of current Covid issues, he was efficient, cleaned everything up, and in general...a nice guy to have working in the house. Highly recommend! Barbara C.

Great job! Responded right away can right on time. Charlie was personable and I could tell he really took pride in is work. The fee was reasonable and even told me what not to do. Would definitely use again!

Called Casper Plumbing for a clogged shower drain and was a little nervous living in Marina Bay condominium that it could be a major issue.  First they returned my call WHILE THEY WERE ON VACATION!  That says a lot!
He showed up during the timeframe given, snaked the drain, was extremely neat and professional and I could not be happier!  And on top of that charged less than quote because it was not a difficult job ... when does that ever happen!  I am impressed!

I will be using them for all my plumbing needs!!

Please stay away from this unethical company. The manager Rick was not only rude but also lack of basic ethics. This morning, when he called to ask me for payment for a 3-hour job --replacing a transformer for the heating system in my rental property. I told him please send me the invoice and I will mail you a check. He replied if I let everyone do that, I would go out of business. When I asked him to explain what was done and please at least show me a job order and a photo of the replaced/bad parts and I would give you my credit card info. Then I left home and started driving to the site. While I was still driving and wasn't able to answer his call, he left me a voice message saying if you don't call me back I will ask the plumber to put back the old parts and leave you with no heat. And within less than 30 minutes I parked my car and only found out that they already removed the parts and left my tenants in the cold. What kind of company would treat customers like this? This is absolutely unethical. Before they showed up this morning, we at least had some heat, but now the heating system does not even turn on. I don't know what they did and why it took them 3 hours the first time and only a few seconds the second time. First they wanted to overcharge you, and when that failed they just did more damage to your system and more inconvenience to people. What bad news!.......Soon after that I called another plumbing company, Winters Plumbing and Heating. They sent a technician over and inspected the heat pump, and concluded that the system was messed up and beyond repair.

Excellent communication and service. I gladly would recommend their services. I had a leaking in my laundry  and it's was fixed fairly quickly. Thank you

Is it possible to give no stars?  I lost a lot of money because of these guys.  First, they send over young kids on their own who don't know what they are doing and have to call the home office for help.  In one encounter I had a whistling faucet and they told me it needed replacing. I said that I would go out and buy a new faucet that they could use.  Somehow they talked me into a no-name faucet they had  telling me it was guaranteed and charged me an arm and a leg to have it installed (I am not usually so gullible so there is something about plumbing issues ...) Less than a year later the faucet has no water pressure.  I call them and they send someone over who tells me that the regulations have changed and now you get less water and when I called him on that ridiculous statement he told me that I needed a new faucet.  When I showed him the bill of the faucet they installed LESS THAN A YEAR AGO and they told me they would not stand behind it. I checked on the internet and the faucet is a piece of crap.  I have changed plumbers and highly recommend against using these guys.

I've never been a fan of businesses that charge you just to give a quote or an estimate. That tells me A. They're overpriced, and wanna make something off you, because most people don't call back after they hear the price, or B. They're looking to nickle and dime you. How can a consumer make a reasonable decision if they can't get a free fair quote?  Other companies seem to have no problem with this.  When they wanted to charge me $49 just for an estimate for a Drain Clog job, I said no thanks and went elsewhere. Just bad business