Best Heating in Philadelphia PA

Totally amazing service!  I was contacted within 20 min of my initial inquiry last night via Yelp and the business owner arrived at 10:00 this morning. He brought everything he needed with him in anticipation of needing to replace my garbage disposal. He was super nice, wore a mask the whole time and left no evidence that he had been there except a shiny new garbage disposal. I will definitely use JB plumbing again and will recommend to my friends. Really made my day!  Thank you, JB Plumbing!

Called after hours and the guy picked up. Set a time for the next day. Overall, felt he was friendly and communicated well. Asked for a video of the issue to properly assess the problem. Priced the issue right over the phone. Roommate stayed home and met him at the set time (just a little late) the next day. Snaked the backed up sewer line and took videos for IG (without my knowledge) of his process. $385 for the service. I had no reference point for the cost so I agreed. I asked for additional info/detail from him via email for my insurance, which he agreed to but never sent. Roughly 2 weeks later and the same blockage is happening. He stated over the phone that it could be a bigger issue (curb trap, a $4k+ installation) but if he came to do it he exact same job it would be another $385. Next door neighbor had the identical issue 1 week after my initial blockage and got a diff company to come out and clear her curb trap and clear her drain issue for $285.  I have called them to come service my issue correctly. It appears Boss neglected to check all possible blockage points, as the issue has quickly returned.

EDIT:
2nd company came out. Looked at the curb trap as a first step and immediately determined the issue was blockage outside, not inside the home. They retrieved the item blocking the drain and showed me the all clear on their camera system. This part of the drain was not looked at by Boss. Problem resolved by 2nd company, unfortunately for the exact same price.

I had a pipe freeze and Aqua had someone come out within days of posting the project to Yelp. The plumber replaced the pipe in under and hour and charged less than the last guy who came out. Hopefully I won't have to, but if I do need a plumber I'll call these guys again, for sure.

Started expierencing a more significant leak from a previously dripping bolt under the toilet tank at midnight last night.  Started reaching out for plumber referrals then, including a search on Yelp.  John responded immediately (and the fastest of all the others that responded) and said he could be out this am.  We confirmed the appt this am, he arrived on time, he made all the necessary repairs, and advised me on some other plumbing questions I had for several other future projects that are plumbing-related.  John is personable, knowledgable and experienced.  THANK YOU, JOHN!

Great service. Our water heater was leaking, so I called in to get a quote. John called back by midday and talked me through options. They were able to get out the next day, and everything went smoothly. They ran me through what they had done and did their best to get the leaking/rusty water heater out without tracking water all over the place and cleaned up when they were done. Would definitely use them again.

Nic came out promptly to replace my shower diverters and some eroded pipes in the back. He was quick, professional and explained everything he did. I'll be using him for all my future plumbing/HVAC needs, and the best part is, he is a local small business owner.

Called on two separate occasions based on a referral. Both times never got a return call. Maybe they are too busy and don't need the work.

Joe was quick to schedule an appointment for us & Greg was prompt, persistent and hardworking. They were clear and forthcoming with expectations for payment and considerations for installing a water heater. Communication throughout was superb! Very professional team with an assortment of problem-solving skills catered toward customer satisfaction!

We called about a blocked kitchen drain at 9:00 pm. The next morning, Andy's Plumbing was at my house. Andy and his partner were very polite and thorough. They estimated that the job would take 30 minutes and it was right on time. They charged a fair price for the service, and I would recommend them to anyone. Great work, and great people!

Rich came out promptly at our prearranged time and within 15 minutes fixed a serious clog that two prior plumbers could not fix, one whom was reputable and recommended me going through my homeowners for a broken pipe. He saved me thousands of dollars and his fee was reasonable considering he had to go on my roof!

I need and outdoor tap and pipe replaced. Quick to respond. Super friendly. Stand up operation. Price is very reasonable. Thank you!

Brian was punctual, friendly and fixed promptly the plumbing issues with our basin and drains. Would strongly recommend.

Sunday morning went to put a load of clothes in washer. Heard dripping sound. Looked up to see pipe leaking fast!! Who to call on Sunday?? Went online and read reviews of 24 hr plumbers and Turner Bros got 5 stars. Okay I call. Spoke with Brian who at first said they could come Monday or Tuesday. I asked what could I do until then. He must have heard in my voice how distraught I was and the son came out as I have 2 adult sons and I know what they would do. He asked where I lived and said he would see. He called back and said his bro would be out. In about 40 mins Michael came, looked at the pipes gave me a price which to me was not bad. I also met his brothet Brian who came out to look too. These guys are so nice and they are not out to get you. We mentioned another problem we had with our bath tub. They looked and fixed that too!! I love these guys. They are the best!!! Call them!! These 2 guys were raised the right way. They remind me of my two grown sons!! Good Guys!! They know their stuff too!! Thank you Brian and Michael!!

they fix whats needed ,this day and age that is huge ,,,this place is awesome

Great customer service from Amanda in the office to Joe and Mike the plumbers.  They arrived on-time and completed the installation of a garbage disposal and toilet efficiently.  Will recommend to family and friends!

We had Jim DeLissi and he was great. He went way above and beyond. I have had work done before, but I have never had a person who was so accommodating. I will only be using and recommending Davis Plumbing for any other related work.

I have used Best Choice several times in the last 10 years for small repairs and projects.  They were always friendly, on time and easy to work with.  They always offered free estimates and were affordable.  At one point, I was so comfortable with them as my go to plumber I wouldn't even get additional estimates.

But things have changed.  Last year I called and their quote seemed really high for a repair.  That led me to make a few more phone calls and another 2 quotes came in much lower.  So I learned my lesson.  Even though I like them, in the future continue to get 3 quotes because I can no longer trust they will value me as a customer.

Moving forward...I called again this week to get a quote on a different repair.  Service with the administration was awful.  It took 3 phone calls this week just to clarify I can't meet during certain times.  That's a bit upsetting because we went over this on the initial phone call.  Sloppy admin. work is always a turnoff for me.  I feel like that's the face of the company and if they can't take care of me in the office they won't take care of me with the repair.  To make it worse they originally told me it was a free estimate but then later told me they will charge a $150 diagnostics fee.  As stated in the initial phone call, I don't want the radiators diagnosed I want them changed from baseboard to cast iron heaters.  Plus I needed my water heater looked at.  She said I must have been misquoted initially.  There is a charge for this.  In all my years I have never paid a diagnostics fee to Best Choice so this was very upsetting to learn.  

I hate writing any type of negative review.  But if you want to run your loyal customers away this is exactly how you do it!  Poor customer service and overcharging means I will be looking elsewhere.  I don't know if management or ownership has changed but they just aren't what they used to be.  I've called several other reputable, certified plumbers.  Not a single one of them charges a $150 diagnostics fee.  I scrolled through other reviews and I only see responses from Best Choice to the negative ones (mostly excuses on why the review is negative instead of trying to set a positive tone and fixing the situation).  I don't see any responses to positive reviews thanking customers.  In my opinion that is a reflection in itself of where Best Choice is at with their customer service.  I hope Best Choice can get it together.  At one point they were a really, really great company.