Turner Bros Plumbing & Heating

Recently purchased a home in South Philly. We can't say enough about the excellent service, attention to detail, quick response and immaculate care of our home!  Many many thanks for a wonderful result!  Wish I could give 10 stars!!

Hired them to come out while our basement was flooding. Super responsive, super nice. Called a second time several months later, set up an appointment, and they never showed. Never heard from them again, either. This would be a 1 star review if we hadn't had the one good experience. Bad business practice.

Two employees from Turners Bros. Plumbing arrived at 0900 (as scheduled) and were on-site until the job was completed at 0940. The ballpark price quoted for the job over the phone - the removal of an old garbage disposal and installation of a new garbage disposal, and the installation of a exterior hose bib - was $125 for the visit plus labor and it was suggested at that time by the Turner Bros. representative that the total cost for the job would likely be about $200.

After the actual job was completed I was told by the one employee, Mike, that the realized price for the job was $375. When I questioned this and mentioned the quoted price, noting how drastically far apart the realized price was from the quoted price, the employee simply said that he was only the messenger. When I told him I did not have any checks and would need to get more cash in order to pay I also asked at that time for an itemized bill, indicating that I would not submit payment without some sort of a bill and guarantee that my payment as cash was properly received.

He told me that he could come back for the cash and that he would have his office send me a bill within the hour, taking down my email address for the invoice to be sent to. About 45 minutes later I attempted to call the main office for Turner Bros. multiple times, unable to reach anyone. I wanted to verify the price and that an invoice was being sent over.

Eventually I was able to speak with the employee whom had completed the job (Mike) and he told me that he spoke with his boss and was able to get the price reduced to $250. While I told him this would likely be 'ok' I also told him I still wanted to speak directly with his boss at which time he conferenced me in with his boss, Michael Turner. I explained the situation to Michael and he told me that typically they charge $125 as a base visit fee plus $190/hour per worker  and that two workers are always sent on a job.  This was information not told to us when we originally scheduled the appointment - we were only told the charge would be $125 for the visit 'plus labor'. Michael Turner noted that his other employee Brian 'must have quoted us a different price and the problem is Brian isn't around today'.

I questioned why the quote given to us over the telephone wasn't memorialized and how could such drastically different quotes be given by his employees. After further conversation of a similar nature, Michael agreed to settle on the originally quoted price of $200. His employee Mike returned to the house and collected $200 cash as payment in full for the work completed after I was e-mailed an updated copy of the new invoice.  The new invoice did not itemize time, labor or standard costs, and did not even include my full first name, but simply stated Installed homeowners garbage disposal (we had purchased ahead of time) and Installed homeowners hose drought (which we had also purchased ahead of time) with a total of $200 listed to the right.

A response was sent to Michael Turner via the pay2go website from which the invoice was sent indicating the invoice had been paid in full in cash.  At the end of our phone conversationMichael informed me that if we charged these prices there we would be out of business.  As a local business owner myself, I know that if I had a member of my sales staff who was unaware of our base rates and was also radically misquoting customers, I could imagine that our business might not be around for much longer, either.

While the workers were amiable and quick to the job, I do not recommend Turner Bros. Plumbing.

I called them and they picked up right away. I told them I needed an outside drain unclogged and they said they were able to send someone out right away. They texted me and said they were on their way but I never heard from them afterwards. They didn't even tell my they were leaving. I texted multiple times and called them but no one answered. This is a really unprofessional company. I would not recommend.

Quick response and fast quality service. Took necessary precautions to avoid a mess by putting down tarps and sealing doorways. Kept work areas extremely clean. Work was done in a timely professional manner. I was fully informed of the scope of work that was performed. Friendly and responsible. I highly recommend Turner Bros. for your plumbing needs. Thanks guys

The previous plumber I used was not returning phone calls, so I searched a neighborhood facebook group looking for a plumber, almost every response was Turner Bros. and now I see why. (I feel bad, I forget the guy's name) was able to come out right after I called to take a look at the problem. He explained the cause of the problem in a way that was not condescending and really made me understand what was going on. We were able to set up for him to come back the next day. When they came to fix the problem, they were punctual (actually a little early, yay!), professional, and cleaned up so well that you couldn't even tell they were there. The price was very affordable and both guys that were here were very upbeat and pleasant. I'll definitely be calling them for any plumbing issues in the future!!

Had a problem with my heater when I got home. It was not working and it's cold. Called Turner Bros a little after 9pm. Brian told me that he would be right over and he was. Brian was great. He quickly determined the problem. He did a great job explaining the problem to me. He had to run back to his shop to get a part. He said 20 minutes and was right on time again. It was a quick fix and he gave me a great price. I was really happy to see that some people still know how to run a good business. I highly recommend them.

I had an external water spigot installed by Turner Bros. The job was reasonably priced and they got it done super fast. They came out on a Saturday, were very professional and easy to communicate with. Would definitely use them again!

Great service, reliable and great finish work. If you need a plumber, don't hesitate to call anytime day or night. These guys are a local bunch who live in the Port Richmond area and take pride in their community and work. They even did jobs for no charge for people in need. Thanks guys, there need to be more like you.

I woke up this morning to my heater not working, great timing, since it was freezing today. I called Turner Bros, they were awesome. I'm usually apprehensive about calling repairmen, but I immediately felt comfortable after speaking to Brian. He got here quickly, figured out the issue and had my heat back on in 15 minutes. He explained the issue to my husband, and how to fix it. He even showed my husband how to determine any future issue, should any come up. Outstanding service, great price. I would definitely call them again and will recommend them to everyone I know.

I called about a drain issue and they came out within the hour and fixed it in 5 minutes. Super professional and competent. I finally found a reliable and great plumber. Thanks!

Turner Brothers Plumbing are the best we have worked with. The office responded to emergency calls immediately. Brian took the time to answer questions and gave us extensive info we needed to know about our heater and other issues. We truly feel we are in good hands with honest people who care. Thanks guys. Highly recommend Turner Bros to anyone with plumbing/heating needs.

When it comes to plumbers, nothing is more important to me than honesty. I called these guys today when I noticed a small leak I was not able to stop myself. They showed up 20 minutes after I called and after 5 minutes of looking at the issue, the problem was fixed. He easily could have told me it needed to be replaced but instead he was able to fix a 30 year old  valve. 100% recommend.

I have had absolutely the worst experience with this company. I hired them to do 3 small jobs in my house. They came, completed them, and then massively overcharged me.  They also put a horribly ugly faucet in my bathroom as a replacement without first OKing with me. I went back and forth with the owner, Brian, about getting reimbursed for the overcharge and having the faucet replaced, and finally got him to agree to it.  My husband and I later realized that whatever they did to our kitchen sink caused us to not have any hot water. The owners brother came with the original plumber, and claimed that it was not from what they did, and told us we needed a new faucet. They also came with a check for the money I was owed, but it was made out to the wrong name. Since they left, my husband again spoke to Brian who assured us that he would come take a look himself. We have now tried reaching him and the company for over a week, their office phone goes right to voicemail, and no one is calling back. Our handyman was about to fix our sink in less than an hour without replacing the faucet. This company is horrible to work with, does not communicate, and the plumbers they hire are inept. I would NEVER work with them again.

Sunday morning went to put a load of clothes in washer. Heard dripping sound. Looked up to see pipe leaking fast!! Who to call on Sunday?? Went online and read reviews of 24 hr plumbers and Turner Bros got 5 stars. Okay I call. Spoke with Brian who at first said they could come Monday or Tuesday. I asked what could I do until then. He must have heard in my voice how distraught I was and the son came out as I have 2 adult sons and I know what they would do. He asked where I lived and said he would see. He called back and said his bro would be out. In about 40 mins Michael came, looked at the pipes gave me a price which to me was not bad. I also met his brothet Brian who came out to look too. These guys are so nice and they are not out to get you. We mentioned another problem we had with our bath tub. They looked and fixed that too!! I love these guys. They are the best!!! Call them!! These 2 guys were raised the right way. They remind me of my two grown sons!! Good Guys!! They know their stuff too!! Thank you Brian and Michael!!