Best Thermostat Repair in Oakland CA

I've been wanting to install a tankless water heater for some time now.  I wasn't expecting my water heater to fail on me as soon as it did, but things happen.  I went out and bought a tankless and then started looking for companies to do the install as that's the only way to preserve the warenty.   I had three different companies in mind, but Innovative Radiant Heating was the company I went with more for the fact that they're local and I like to support local businesses.  We talked, got a quote, and they showed up on time to do the work.  They did a great job and were pleasant to talk to.  Everything works great, and we're stoked.  I would highly recommend this company to anyone looking for this type of installation.

I've worked with Jim Lunt a couple of times, and he's the consumate professional. In particular, he's very up on the latest technology and radiant heat systems. His guys have been polite and competent as well.

Initially, the service call started out great. They came out pretty quickly to analyze the problem (no hot water), turned out a part needed to be replaced and this is where the difficulty came in. They had trouble finding the part as the water heater was no longer in production. fair enough.

Where I got frustrated, was with the lack of communication. I got a call on day 2 asking if i had the paperwork from original installation. Uh no, like I told the guy when he was here, it was in when I bought the house 2 yrs ago. I dont have any warranty or manual. Please help. Ok we'll keep looking Day 3, no call. Day 4, left a msg for their Service Mgr. Apparantly he is the only  one who can answer whether the part was located. Day 5, no call. Day 6, I called again. They aren't going to be able to find the part.  Originally they said they could replace the whole water heater it if need be, but at this point there was no offer of this service, just that they didn't have the part and maybe I could find it myself. I don't think they realized I NEED HOT WATER. I cannot sit around waiting for a part to show up. I thanked them for their help and said i would take it from there.  Day 7, got a message from their service manager, very nice guy, but unfortunately still no part.

net net - nice folks but very poor communication. I dont think they realize that when there is no hot water, needs to be fixed pretty quick, not something that can wait.

Joey was very nice to work with kept me informed and did not try to make unnecessary repairs

I thought Rey did a reasonable, if expensive, job on plumbing projects a few years back so I called him when I had two separate heating and plumbing issues.  

Plumbing:   I've hired Rey on three occasions for plumbing work.   He did a reasonably priced job on getting me a new hot water heater a few years back.  Recently, though, it seems like his prices have gone up and the quality has gone down.  I asked him for an *estimate* on replacing a bathroom sink when he was at my house doing a heating repair and he just went ahead and replaced it, left the old one under my house, and charged me $700 (!!).  

Heating:  Rey changed the (newish) thermostat, did some other work, then told me it was fixed.  I checked, and in fact it was not fixed.  He then asked me to leave him payment and I told him (several times) that I would pay him when the heater worked.  He went back, sent me a confusing text about what was wrong, then asked me seven times to pay him in a 24 hour period before I could verify that the heater was, in fact, working.  (Seven times seems like a lot considering that I'm not a new customer and I have a track record of paying him after he does work!).

Anyway,  I (of course) put the check in the mail after the heater worked.  If I seem a little defensive about that, it's because I counted and Rey sent me TEN text messages about getting paid.  And I literally mailed the check the day after the work was done.  Rey seems like a nice guy and I'm sad to write him such a negative review, but he really needs to do the job right, for a reasonable price, make sure it works, then not harass and badger customers.  If he's the only person you can find, I strongly recommend getting an estimate in writing first.

I replaced my home hvac with a heat pump solution. Alan, Josh, Chris and team were just the best I have seen in an implementation team for any home improvement task I haveundertaken.  Alan led this exemplary team and was on point explaining the process and ensuring that everything went smoothly throughout the day.  There were minimal hiccups throughout the day. I am really impressed with every aspect of how this company engaged and completed the project expeditiously.  Also want to recognize Stefan who was responsible for the sale who really ensured that the solution put forth exactly met my need. Highly recommend.

Ram

The brothers are great. They are honest and will discuss all possible options with you (including going through an insurance company for repairs). Very highly recommended!

We recently moved to our first home, a cottage built in 1911. In order to fit a washer/dryer into our house, we had to tackle the expense and task of installing a tank-less water heater. The home also needed all new hook ups for a washer and dryer.

Francesco was quick to respond to our request for an estimate. He didn't flinch at the task to work on a quirky space. He gave us a very reasonable estimate. He handled all of the permits. Fit us in to get us up and running for an approaching move in date. He was flexible in coordinating with PG&E and our electrician. He discovered a slight leak on the PG&E side of the meter, pulled dangerous pipes running to a gas fireplace (not part of the original job), and ran new pipes for our dyer from the meter. He also worked a very long day at our home to get a very tricky dyer vent hooked up (it was a serious pain and he hustled working overtime to get it accomplished).

At the end of it all, we got an approved inspection by the city on the first go. Couldn't ask for anything more!

Francesco is also just a nice guy to coordinate with. He has incredible work ethic which we really appreciate.

We highly recommend Francesco!

Excellent service! Reliable and honest. Have used them for both heating and plumbing repairs. Won't go anywhere else.

Ron is one of the nicest guys I've ever met.  He has come over to work on various plumbing issues several times at my home.  He is very responsive via phone call or text.  He has excellent client communication.  His work has been excellent.  He has also been incredibly fair with price (almost to the point that I feel guilty that he is not charging me more).  I would highly-recommend using Ron; he's an excellent plumber.

Daren did a good job fixing problem lighting and explained new plan for kitchen lighting.  Looking forward to having new project completed.

DO NOT USE this firm. We have an inspection at 11:30AM on Nov 4th. Manager Margie phoned me at my work at 3PM same day (Nov 4th) demanding a credit card numbers when I have my clients sitting in front of me. I asked her if it is okay to wait till I get home and communicate with my husband. This Margie starts to speak offensively.

We have no intention not paying what we owe( I believe is less than $160). Can you at least let me chat with my husband before a charge go through on our credit card? It seems our hot water boiler needs to be replaced. We will not use L J Kruse after this intense confrontation over a small bill. We will certainly mail out the check before Monday and run as far as we can. Mission accomplish Margie! You successful scare away a $2150 work assignment.

Writing for my mother, Cie Goulet, who can't seem to sign back in.She recently gave a low Yelp rating for an incomplete repair for he Kohler toilet.  Don, co-owner, got right back to her & scheduled Buck to take care of the problem.  He was wonderful & so knowledgeable about the problem.  She was only charged for parts and the toilet now works beautifully.  Buck is a treasure and this is a company with integrity.

Great service. No BS, total price that I have to pay is the same as quoted to install 2 Nest Thermostats. Bonus points, the technicians bring their own booties.