Dave M.

7/31/2023

I had a fantastic experience with Brent and Ben at Jazz! They replaced my water heater in no time and were incredibly professional throughout the whole process. I couldn't be happier with their service, and I highly recommend them for any plumbing needs. Thanks, Brent and Ben!

Mark O.

09/12/2022 12:00:00 SA

Jazz installed a new furnace and A/C unit for us last winter when ours went out. They were honest and transparent. Their true strength is their responsiveness.

This month we noticed the new A/C unit was leaking water in our garage. They came out right away to fix it. Their communication, promptness and friendly staff made for a great experience. And they followed up to make sure everything was fine. Not to mention, it was all under warranty. I'd use Jazz again, and recommend them to my friends and family.

Melinda V.

10/07/2022 12:00:00 SA

Sergio came and took a look at our AC unit. He figured out the problem and gave us a recommendation. He is very knowledgeable and professional.

David P.

1/21/2023

I had an absolutely excellent experience with Jazz. Aaron Covell was our water heater expert. Came out promptly, provided a quote that was better than others, and was then able to come out 2 days later to install a tankless heater. His attention to detail was impressive. The finished product is definitely professional grade.

Our HVAC specialist was Sergio Aranda. Also frickin' awesome! Worked with our project and actually ended up finding a solution that was way easier and more cost effective.

I have nothing but positive things to say about the Jazz team. From the office staff, to their excellent communication, to the technicians themselves. Book with Jazz now, you won't regret it.

Chris S.

06/12/2019 12:00:00 SA

Very pleased with Jazz. Called in the evening for a broken AC, received an appointment the next day. The tech was running behind and I received two phone calls to update on the time window. Jazz sends you a text with the tech's name and a tracking feature.

The tech Steve Aguilar: Super professional, knowledgeable and quick. Explained everything he was doing and why. Props to him for working in the 100 degree heat. Turns out there was just a June bug blocking our circuit. I highly recommend Steve and Jazz.

Peggy W.

9/26/2022

Zachary Mancha is very good and professional technician. He did a very good job to fix my house old air conditioner. I will call him back next time when I need to replace the new air conditioning system. Good job, Zachary! Thank you!

Kevin F.

01/05/2021 12:00:00 SA

Ricky did a great job explaining the situation with my furnace. He also did an excellent job explaining what my options are for replacement parts, life of service, and full furnace replacement.

Yolanda M.

01/08/2022 12:00:00 SA

My previous experiences with Jazz on the HVAC side of the business were so positive that I decided to contact Them to take a look at a little problem that a different plumbing company left me with, I'm So glad that i did.
Most companies will give you a 4 hour or more time window, but Jazz gave me a 2 hour window which makes it so much easier to plan your day. I was given 2p -4p. Perfect, so I decided to run some errands earlier in the day. I got home, and received a phone call telling me that the technician was running ahead of schedule, asking permission to arrive a bit early. Hey, that works great for me!

Roberto arrived , he was masked up, put on those hospital surgical booties, and he was ready to operate on my kitchen sink. I didn't want to be. Helicopter customer, but I did have some questions. Not only did he fix the Issue with the lack of water pressure from
The newly installed sink faucet, he explained to me what the problem was, and showed me how I would be able to fix that myself when/if it happens again over time. He also disconnected my dishwasher while describing and showing me how he did it. I know this might be a no brainer for a lot of people, but I'd never seen any of this kind of stuff before, and he was happy to show me, so I was going to learn everything I could. While he was here, I casually asked him about the downstairs toilet taking such. Long time to fill up. He took a look and replaced the gasket in just minutes.

I might want to add that I feel comfortable with the technicians knowledge an honesty. He didn't try to upsell me on anything or make a small job into a larger one for more money. This current visit didn't come anywhere near breaking the bank either, so that was also impressive. Great job, Great value, and great plumber. I'd definitely recommend

Amy L.

7/20/2018

We used Jazz twice for replacements of Air Conditioning. They did great jobs. They responded calls very quickly and came on time. They tried not to mass up the house so they covered the area very well. The technicians are very nice. I highly recommend Jazz!

E C.

04/06/2021 12:00:00 SA

Had annual inspection of A/C and furnace. Zach was excellent. Very courteous and professional. Explained everything and even gave tips. Did not try to upsell. Great asset to the company! Highly recommend.

Daniel A.

10/06/2022 12:00:00 SA

I would like to shout out to Jazz Home Services for the excellent communication, service and inspection.

We ended replaced our tankless water heater and Roberto inspected the previous unit for free, provided a reasonable quote and finished the job within 1 day.

Would recommend to anyone who needs any home services from Jazz.

Hung-Yen O.

01/12/2022 12:00:00 SA

The technician Sonny helped me install two Nest thermostat in my house and the whole process was quick and smooth. He is kind, pretty knowledgeable, and strictly follows COVID-19 safety protocol.
The fee is also reasonable. I highly recommend this service to people who needs help on HVAC related things!

Erin K.

7/23/2021

We used JAZZ for a complete new AC system. They did such a great job! They explained everything and gave us options so that we got to choose what was best for us. They were so nice and reliable. I would highly recommend JAZZ for any future AC needs. They are saved in my phone!

Kelvin C.

06/09/2021 12:00:00 SA

From requesting quote all the way to completion of installation, the team at Jazz Home Services were professional and a pleasure to work with. When receiving a quote for the project Stephan was clear and concise with the scenarios and gave us options for different setups at a few different price points. For installation, Josh and Scott were very good at explaining what they were doing and how the units they installed would work. Overall a very pleasant experience!

Ashley C.

09/06/2022 12:00:00 SA

I requested a quote really late at night and got a response to schedule an appointment almost immediately. Our technician, Ricky, came by first thing the next morning and resolved our AC issues. He was very friendly and professional. Would recommend Jazz to anyone in the area!

Alina T.

9/25/2021

I made two appointments with Jazz, one for a plumbing issue and the other for AC maintenance. Both Jazz employees were extremely professional, respectful and clean for anyone with covid concerns. I felt as if they taught me about my plumbing and HVAC rather than pressuring me into any additional services. I was also appreciative of the communication, I felt I was updates promptly of any changes.

DB L.

11/06/2020 12:00:00 SA

Excellent service and communication by Steve. Showed up with a mask and kept at a distance. Nice work!

Mike T.

04/05/2018 12:00:00 SA

I highly recommend this company to anyone who is planning to replace their furnace and a/c. Mizra who gave me the estimate was very informative and the JAZZ Crew were fast and very helpful. The biggest ++++ is their PRICE!!!

Venkat M.

5/24/2018

I had an issue with HVAC. After checking with few other vendors, I called up Jazz (Bozzi)

He volunteered-to send a technician to analyze and give second opinion. Even though they can fix it and bill me, he recommended me to check with my builder if this is covered under warranty.

When I checked my builder, they said they will fix it.
Bozzi and Jazz, I didn't give business but you are great and special!

Highly recommend!!

Joseph M.

4/24/2022

Replaced a broken thermostat. Service Technician was friendly and helpful. I would recommend Jazz Heating.

Alejandra E.

06/05/2019 12:00:00 SA

Very professional service!
Jazz has great employees, Steve did a great job fixing our AC, also he speaks my language (Spanish)
I loved all the technology that they have, letting me
Know when they will be at my house and I can track the technician, so awesome! we are so happy and thankful!

Pat S.

9/23/2020

Just finished AC condenser install with existing furnace. Cody and Chris are awesome! They're on time, follow COVID19 procedures (I have a senior at home), install was clean and fast, Cody explains everything and answered all my questions. Also, Sonny who first came out was also super nice dude and explained everything clearly. I would recommend. Thank you guys!

Brian C.

1/29/2021

Ravi arrived on time, safely masked up, and was very professional. Great job and fantastic explanation of the work done and things we need to watch for.

I recommend Jazz's very reasonable maintenance plan, as they come out and perform checks & routine maintenance for free several times a year. This helps keep our furnace and A/C healthy all year long.

Wonderful outfit, great communication, and always there when you need them.

Ikram M.

12/11/2022 12:00:00 SA

We have been having issues with our heat/ac unit, Jazz sent Rich to fix the problem, we ended up uncovering a whole lot of a mess from a previous technician, really grateful for Rich and his help.

Tony M.

02/02/2022 12:00:00 SA

Speedy response. Ravi was great! Diagnosed our issue, (bad motor still under warranty), ordered a new one and developed a work around so we at least have heat until motor comes in within the next few days. And estimate for total repair is WAY reasonable! Looking forward to seeing the job finally complete.

Don C.

2/23/2022

Jazz just finished my home AC installation. Wonderful job done! They are great team, from sales to installation, all are excellent. And the charge is very reasonable too.

Gene K.

10/09/2020 12:00:00 SA

Came on time. Walked through the troubleshooting. Explained the problem. Consultative not selling. Prompt.

Rebecca S.

03/09/2021 12:00:00 SA

Great service! Ravi was punctual, polite and professional. My heater had stopped working. Ravi explained why and he explained all my option to me. Getting my 19 year old furnace replaced.

Chunyang H.

06/03/2020 12:00:00 SA

Chris came to our home for a compressed duct. He is very professional and knowledgeable.He is the best person I have ever worked with.

Mark S.

7/30/2021

My heat pump's attic space air handler blower stopped moving air. Easy correspondence and fast response enabled me to quickly schedule an appointment. The informed, professional, courteous technician performed a thorough diagnosis and explained the repair options. Jazz Home Services' invoicing was rapid with an easy way to pay. For me this is about as good as it gets.

M B.

8/24/2020

I continue to be beyond impressed with Jazz. Their knowledge and customer service is beyond most businesses I've ever used. Thank you for listening to each customer as an individual and helping them as quickly as possible.

Oscar P.

8/23/2022

This company is awesome and I would highly recommend them to anyone needing HVAC work done. I needed a new unit and his company came in with the best price and quick installation. When a minor issue came up they took care of it quickly. Danny, the rep I dealt with was amazing and made sure I was well taken care of

Rizalina A.

3/22/2021

Love that they respond promptly to my calls snd someone is always there to give informations needed and answer my questions. I also like how they text/email me all the informations I may need and the times they will arrive at my place. The technicians are professional and knowledgeable of the work they do which shows they are experienced and dependable. They also take the necessary time and effort to get the job done right. They are willing to listen to my concerns after the job is done to address any questions that I may have for trouble shooting any problems I may foresee in the future. I highly recommend Jazz and its technicians to do a great job on your furnace and AC needs. After replacing my mom's furnace and AC, I felt confident to have Jazz do mine.

Elizabeth D.

08/01/2022 12:00:00 SA

Sanny was very professional. He was on time. He wore a mask and shoe covers. Very nice to our pets. He explained everything thoroughly.

Alice B.

08/06/2019 12:00:00 SA

This is yet another glowing review for Jazz so I'll make it short.
Steve arrived on time, told me what he would do, proceeded to repair the AC, and presented the bill, which was very reasonable.
So glad I chose Jazz.

Lisa T.

9/28/2021

Great to work with - competitively priced, on time, great results.

Once we got our estimate, we were scheduled very quickly. Cody and his crew then showed up to a job that wasn't easy - moving our furnace in a HOT, small attic in order to install our new AC. Cody was professional, personable and walked me through everything since I wasn't there when the estimator met with my husband.

They were great about working around my work schedule, synching the new system with my current NEST thermostat, and answering my questions. The crew was efficient, tidy and polite.

We are very happy with the result and are so glad we chose to have Jazz do this work!

Yogibear C.

06/08/2022 12:00:00 SA

Ravi M took care of our latest needs. He was precise, meticulous and patient. The expert technician left no stones unturned to fix the problem. Thank you team.

Dorla D.

4/26/2022

Honest guys! They could have tried to scam me like Service champions but didn't. There was an issue with the cooling system so I called Service Champions originally. They replaced a small part and got the system up and running but told me the unit was 17 years old and needed to be replaced quoting me 22k. I called Jazz for a second opinion and Jazz let me know the unit was only 3 years old and doing fine! Jazz could have told me that it needed to be replaced and simply quoted a lower price to win the job but, thankfully they're an honest company. I will be calling Jazz and not Service Champions from now on. Thank you JAZZ!

Cool G.

04/08/2019 12:00:00 SA

On the day of doing estimation, it was delayed for a few hours. But they did notify me two hours before the scheduled time. The quote did not come at promised time. I had to write them and asked for it after 4-5 days passed.

Foodie B.

10/02/2021 12:00:00 SA

I was very impressed by Ravi who came out to help us troubleshoot some issues with our AC. He gave me various options for resolution, wore his mask the whole time, and was professional and supportive. Thank you Ravi for fixing our issue and taking through options to fit our budget!

Tim T.

5/26/2022

Justin came out and quickly diagnosed our issue. He then made a few suggestions about the replacement part, explaining the difference and value in each. After the repair, he verified that the air was the right temperature and explained how to better use our dual zone system.

Matt M.

7/31/2019

Work was done in a satisfactory way, but pricing wasn't very transparent. Tech arrived, reviewed the problem and gave an estimate based on what he described as a complicated repair; and issued a quote accordingly. When the work was finished less than twenty minutes later, I mentioned that I was confused as I thought it would be a longer engagement and was told well, the quote is the quote. Expectation setting up front would have made me far more comfortable with what they charged.

Donald K.

06/11/2020 12:00:00 SA

Excellent experience.....Gentlemen was on time, repaired the air unit and was very knowledgeable. Great customer service.

Shervin S.

06/03/2022 12:00:00 SA

Had a fantastic experience with the technician Zachary. Expert on what he did, professional and friendly and very reasonable and fair price. I really cannot ask for more. A different company could not detect the issue with my condenser but Zachary quickly did the correct diagnosis and fixed it. I will call Jazz from now on for any fix i need on my AC/heating unit.

Nancy L.

5/15/2022

What a waste of time. They want your life story then tell you a week to come out. Whet a joke!!!

YU Z.

10/19/2020

Bart showed up on time with mask and shoe covers, he found and fixed the issue in a few minutes and explained the root cause to me, he is a very professional and nice guy, highly appreciate and recommended!

Monique C.

06/01/2021 12:00:00 SA

Cody and Rich were extremely professional and helped resolve my water heater problem! I am very thankful for their work since my home warranty turned me away. I would recommend this company over all of the others out there. Customer service goes a long way and this company stands behind their work. Thank you!!!

Christine G.

1/19/2016

Jazz Heating are life savers! My silly heater decided to quit on me during the holiday season. I called them in a panic as I was planning on hosting a dinner party later that week and not only were they able to assist me but the person on the phone was so friendly. Also, they were the best quote after calling about 3 other places. I couldn't believe it, I was so happy!

What impressed me the most though, was they were able to come out to my house so fast and in time for me to have a warm toasty house again before the party.

Chaoyang T.

1/20/2023

Good price, great work!
I compared a few vendors. They came with the best price. The project finished smoothly

Aaron J.

02/07/2019 12:00:00 SA

They were on time and did an awesome job. Would definietly recommend.

Natalia W.

09/08/2020 12:00:00 SA

Awesome service. Sanny was able to get to us ahead of schedule and address our concerns, fixed the issues with the system and provided helpful tips on maintenance (filter replacement and such). Great experience.

Kaveh N.

3/22/2019

I can't tell you how impressed I am with the work of Jazz heating and AC. they just finished replacing my 50 gal. water heater. Chris and Jesus did a stellar job. these guys had this down and really knew what they were doing. Showed up on time with my requested model of water heater and they took care of everything including the permit. Jazz had THE BEST price among the 5 companies I had interviewed for this and they stayed true to their promise. they brought all the necessary parts and finished the job in a very professional and efficient manner. I highly recommend them.

Michelle S.

01/06/2022 12:00:00 SA

The whole Jazz team was extremely responsive and helpful. Our furnace needed to be replaced and they were able to do so the next day. They were communicative, friendly and knowledgeable. I'd highly recommend using them!

Marijane B.

7/16/2018

Had a wonderful experience with Jazz! In one day came and got a quote. The same week installed! The installation team; Jesus, Cody and Raul did a great job!

Usman H.

03/03/2022 12:00:00 SA

Steve was amazing! Very helpful, thorough, on time and so courteous! My daughter became and instant fan!
I signed up for annual plan. Thx Steve!

Debbie F.

10/12/2021 12:00:00 SA

Knowledgeable and efficient tech, who is polite and does the job very well. I highly recommended this Company.

Rieko T.

07/03/2023 12:00:00 SA

The inspector Sammy was very through, professional and friendly. He explained in plain terms what was going on with our old HVAC system. Then the team who came to install a new system was also very professional and quite efficient in getting the work done - they did it in one day! Highly recommend.

Mijin K.

1/20/2021

Justin showed up right on time. The business messaged me when he was on his way and included a short bio that helped to put me at ease, as he would be in my home. Justin was extremely cordial (showed up w a mask, noticed we were a no shoes home and put on protectors for his shoes), efficient, and clear in his explanation of what was going on with our heater. We didn't feel pressured in any way to get more work done but felt well educated on what the state of our heater was in and what to expect in the future. Justin was easy to talk with and very friendly! It was a great experience

Ryan S.

2/16/2021

Very fast and efficient. Friendly service and good explanation of what they were doing. Would definitely work with them again.

Douglas B.

9/16/2022

This Company is exceptional! Very impressed. Have used them a few times and they a solve the problem whatever it is quickly, efficiently and properly.

Today I had my entire heating and air conditioning system replaced by Jazz. Completed the work in one day!

Scott, Alan and Will were exceptional.

Stefan who estimated the job got back to me in writing by then end of the same day he came out to first look at the system. After I agreed on the replacement he asked when I wanted the work done and he let me know they could do it the next day. By the way, the communication between them and I was incredible.

I can't say enough good things about this company

Doug in Pleasanton

Brande T.

08/06/2019 12:00:00 SA

YES! Call Jazz if you need HVAC help... they are top notch and you will not be sorry. I had my entire system replaced (it was 1979 original), and was super impressed by the entire experience. The quality of work and professionalism cannot be beat!

Mike G.

3/21/2023

Jazz just finished installing a new AC, replacing an old furnace and installing new duct work. The crew was very professional and competent. we're really happy with the results so far and we're ready for summer. Will recommend.

Yogita K.

10/01/2021 12:00:00 SA

I found Jazz on Yelp after my AC stopped working. Since home warranty takes time to act on the request, I needed a company that resolved issues quicker. Steve was the technician that performed the repairs and he is very knowledgeable about AC's. He demonstrated all the troubleshooting he performed on the AC. He made sure I understand what repairs would be performed initially and what repairs would be required in future if the initial work did not remediate the issue. His initial repair worked and the AC is back to it's original working conditions. Thank you, Steve!! Also, as a bonus, this company waives the service fee if repairs are performed:)

Eve R.

07/08/2021 12:00:00 SA

Justin was great! Arrived on time - repaired the air conditioning unit cleaned an replaced the filter and was done quickly. Justin was friendly and easy to have in my home. Would definitely use JAZZ again!

R P.

4/15/2022

Jazz Home Service replaced our HVAC. The team was very professional, efficient, and COVID safe.

I highly recommend them.

SilverCreek P.

11/22/2022

We've been working with Jazz Home Services for quite awhile now and we are very satisfied with their service. They are fast and easy to work with and with reasonable prices too.

T S.

12/31/2020

Great service. The minute I made the appointment, I was kept posted via sms messages on what the next steps are. Before the technician came home, I received a detailed message including the photo of the technician. All covid related precautions were practiced and followed strictly.

Herry L.

4/22/2019

This review is long overdue, but it is important to highlight how pleasant to work with Jazz as a company and few key persons that I worked with closely.

I just bought house and found out that the HVAC system was very old and in need of a whole replacement. I contacted few HVAC companies and Jazz came out as the most responsive and elaborated proposal (although it was not the cheapest).

Bozzi is the primary contact and he is one of the nicest and accommodative contractor that I dealt with (I worked with many contractors on other house improvements).

The process:
1. After a call with Bozzi, he sent me the detailed proposal with few alternatives via email. The proposal itself is served in a web page and it looked very polished and I can sign the proposal directly in the web page.

2. Anytime I need to discuss the details (e.g. ductwork installation, registers design, HERS, permit, etc), I just called Bozzi and he always answered and gave proper explanations. At times, he promised something via phone call, which he always remembered and honored when the work was being performed.

3. On the installation days (2 days), Raul and his crews installed full ductworks, replaced and installed new furnace and AC systems. On the 3rd day, Raul came to verify and check everything is installed correctly. There were some adjustments needed, he and Bozzi are very accommodative with the requests.

4. Other appointments for HERS and permit, Raul came to support the inspection and everything worked out well.

5. The warranty and other contracts for the HVAC system were communicated well via email in the end of the work.

As we know for big house project like this, we always have some adjustments and feedback along the way during installation. Bozzi, Mirza and their team are trustable and dependable in their words and efforts to make their customers happy.

Stephen L.

12/23/2021

Jazz is amazing and the whole team is friendly and reliable. GO Jazz! They have been my go-to for HVAC system. Great people!

Ryan G.

2/17/2022

As the TikTok comedy played in my head: Oh no. My Water Heater.... It's broken! That was the only humor to be had when the homeowners nightmare became my truth. 26 years is a pretty good run for a water heater, but yesterday, time caught up to the old beast. Dripping a stream of tears beneath its shield of tin, the calcium and hard water had finally choked it out and it had HAD enough; water was everywhere

So of course I turned to the old Yelp reviews to explore my options. I read a handful of reviews, for a handful of businesses, and I'm going to have to say O am grateful I chose Jazz Home Services.

I made my call at about 6:30am and told my story to the very polite and professional operator whom I knew could hear my fears. They found me an appointment in the afternoon which fit perfectly into my schedule. Fears of a $5000 kill to my account we're stifled when Giovanni arrived (earlier than scheduled, but with this stress I'm happy he did) and was very thorough and quick in his inspection and diagnosis. I didn't let in that I had done my research and sorta knew (YouTube guess at best) what the problem was, and Giovanni was clearly not trying to sell any products, he was just giving an analysis and listening to my concerns before giving advice.

Giovanni wasn't able to immediately change the heater for me but WAS able to work with my hectic schedule to get an appointment the very next day. He listened to my needs and provided me a number of options and believe it or not steered me away from the high priced items which far exceeded my needs.

The next day Roberto arrived, armed with my new hot water heater, and a van full of supplies. Amazed at the condition of the old water heater, Roberto actually seemed enthusiastic and excited about this replacement. I did my best to stay out of his way, and not impede with lots of questions, but to my surprise Roberto was great at talking me through what he was doing, explaining each step, and talking about hazards that Water Heaters typically hold. After about an hour and a half, Roberto had completed the job, and despite walking me through as he worked, Roberto re-splained (yeah I made that word up) all the features, the process of upkeep, and most importantly the importance of not hesitating to use the warranties if anything goes wrong. I'm excited to say I'm 100% satisfied and I'm barely even dwelling on the cost which barely a fraction of my fears.

Overall I can honestly say I am 100% satisfied and impressed by Jazz Home Services, and will definitely be calling them again if I ever have the need; I hope I don't have to call them, but absolutely will if needed. Thank you to this team for making this an awesome
experience, and I hope they can do the same for any of you who choose to have made it this far through my story.

Dawn S.

9/30/2021

I called for regular maintenance. They responded right away and were able to get out to the house within a couple of days. Sanny was professional and fast, explaining things about my system which was helpful. Great service!

Bal K.

04/08/2019 12:00:00 SA

Really good service, guy company send to do
Job have lots
experience. There good at appointment show
Up on time , be careful with floor , carpet

Richa S.

7/23/2021

Last Dec we upgraded our old furnace to new Lennox furnace with Jazz . Our place doesn't have a AC unit so this time Jazz hero team installed new unit with ease . They showed up on time and took care of everything and did a clean and professional job. Their prices are fair and provide multiple options before signing the contract. I would highly recommend them. Thanks for doing an amazing job !!!

Tori A.

4/24/2021

Our heater went out a couple of days ago when it was a bit colder. Ricky came the next day. He was professional, friendly, masked and fixed it quickly. I would definitely use this company again.

Sal A.

3/25/2022

Reached out to 5 contractors to do an AC installation and Jazz was by far the most reasonable in pricing but also in customer satisfaction skills. Will recommend them to family and friends!

Kris P.

2/18/2019

Jazz Heating did a fantastic job for me. I needed a repair on my water heater and after a quick logical diagnostic they were able to let me know a replacement was needed. They were on time, completely professional and did a super quality job including cleaning up after. Great value and great quality. I would recommend this vendor any day of the week!

Alex G.

5/18/2022

I knew that my AC needed to be looked at and it is right before summer, so I called Jazz. Steve A. came by, did his thing and did find a few things that needed to be done. He was friendly, direct and diagnosed the issues and got me under way. AC now runs quieter and stronger. I highly recommend Jazz Heating and AC. They'll be back for my Furnace tune-up in the fall. Excellent overall service!
Those other guys didn't give me this level of service a few years back. Go with Jazz!

Oldrich V.

4/29/2023

very professional, knowledgeable and hard working. they did a first class job under difficult conditions.

Tom E.

10/09/2019 12:00:00 SA

Only the 2nd time, I don't feel like I am being financially ABUSED by an HVAC company. Last one said that I needed to replace my heater about 7 years ago. Had another good HVAC person come out and did a $75.00 service and my heater is still running strong today.

Jazz heating is another diamond in the rough. I highly recommend them. Fees are less than most all others and service is excellent.

Justin is direct and great.

Cyndi B.

03/10/2023 12:00:00 SA

I would give 6 stars if I could . I have seldom had a home project go so smoothly, in terms of value, responsiveness, and timeliness

Louis C.

12/09/2020 12:00:00 SA

I booked for the installation of google nest thermostat,
It was nicely done and all the cautions about spreading virus was carefully followed. Highly recommend

Feroz M.

10/22/2021

Best decision in my home remodel, and these guys always prove it when i talk to them about any questions or help.

Anush V.

11/30/2020

I had the best experience working with Jazz to install my new HVAC system. The whole process took 2 visits from technicians from Jazz.

The first visit was by the senior technician Daniel. He was so punctual and arrived within the stimulated time frame. He had his mask on the entire time and did a through inspection of my home. Following this he went over the options we have for our new HVAC and clearly explained the pros and cons of each option. He gave me his number and asked me to reach out to him anytime I wanted. Most times people do this to be courteous and don't really respond. Daniel was just on another level when it comes to helping his clients. He went above and beyond to help me pick the right HVAC system for my home. He even informed me about a special rebate Lennox systems have which I can claim on their website post installation (approximately $425). This was by far the best experience I have had dealing with a technician. Would highly recommend working with Daniel for all your HVAC needs.

The second visit was by Team 3 for the installation. Again they arrived on time and adhered to strict CVOID protocols. They were kind enough to inform me every time they planned to make excessive noise or they had to cut power. They were diligent and finished up on time.

JAZZ HVAC are exceptional in their service and provide the best support and care for their clients. Would highly recommend anyone who is interested in getting an new HVAC system to go with JAZZ. JAZZ truly embodies the spirit of Customer is King.

Luke K.

12/29/2021

Excellent and courteous service visit from Ricky. He fixed a smart thermostat that was not working properly. Also, he inspected all heating elements, answered all questions, explained the heating technology and became a trusted partner for our family.

Betty P.

8/17/2022

Sanny was amazing. he diagnosed the problem quickly and was able to get the unit back online. very grateful. Thanks Sanny for all your hard work.

The paugh family

Sam D.

12/09/2021 12:00:00 SA

I don't understand how they have 5stars. I try to book them for furnace repair but they said they don't come 2story apartments due to safety.

Rhonda H.

7/18/2023

Great job and responsive ! Guys were very friendly and helpful! Installed a new system and good pricing.

Jenn B.

8/28/2022

We worked with Daniel on an estimate to replace the HVAC, relocate the heater to the garage, and replace the ducting. Jazz was the easiest to work with by far. Daniel was very knowledgeable and caught things the other place did not. The estimate was similar in cost to the other place, but Jazz managed to get it into my attic and the other place said they couldn't. The installation crew was awesome and hilarious. When the AC wasn't working correctly, they had a repair crew out same day and the part arrived in two. Definitely recommend!

Vivek R.

1/28/2018

Very responsive via Request a Quote! We scheduled service for some furnace and thermostat issues, and got a next-day appointment for a flat rate. They quickly diagnosed the problem and fixed it within an hour. Would definitely call Jazz again if we need to.

Julie L.

07/05/2023 12:00:00 SA

Aaron from Jazz was at my house today and installed a new tankless water heater. He was courteous, punctual and did an amazing job. We're so excited to have hot water again.

Yantong L.

9/23/2022

Our technician Brent is very professional and helpful with our water heater cleaning and repair. He's patient in answering my questions and in explaining the root cause, and also help me in contacting the appliance supplier for information on the parts. We are very happy for his service.

Spacini ..

09/04/2022 12:00:00 SA

Brent Daniels was awesome, going above and beyond by coming out from Vacaville to Pleasanton in 100+ degree heat to replace our water heater.
Nice guy, very accommodating and did quick, clean work.
I'd highly recommend Jazz and Brent for your next 'hot water' emergency.

Leigh A.

3/24/2023

TLDR: excellent service. Aaron is a rockstar. tankless water heater is epic as long as you know how to configure it

Our old water tank heater (not from Jazz) made it to 9 years and finally went kaput. Started leaking from the top. Confirmed with 3 different plumbers that it was it was time to lay it to rest. Thank you for your valiant service, old water heater.

Asked 4 different companies for quotes on tankless water heaters and install. Jazz (also known as Boom) was in the middle. Like Goldilocks - not the most expensive, not the least expensive, but perhaps just right. I chose them because they were by far the most informative, offered a 5 year warranty on labor, and were very responsive.

Aaron C, in particular, is a rockstar. He answered every single question I had. And I had a ton. He was patient, honest, and very clear.

On the day of the install, Chris actually was the one to come out. He, too, was very professional and worked his tail off to get it right.

I went with a Navien NPE-240A2 high efficiency condensing tankless water heater. I did some research and the reviews online seemed good.

Aaron came back because I decided I wanted to add a couple more key components:

1) Recirculating valve kit (navieninc.com/accessorie…). This, in my opinion, is key if you have a decent sized home and you want to be speed up the hot water flow. Aaron installed this in our upstairs bathroom - essentially the part of the house furthest away from the tankless unit

2) NaviLink wifi control system (navieninc.com/accessorie…). This is also a very handy accessory, especially if your tankless unit is hard to access on a regular basis. This essentially is a wireless bridge device that allows you to control the tankless unit from an app on your smartphone. See the attached photo to give you an idea. I will say the app is quirky, not the fault of Jazz. I still think the Navien tankless is a great product, but the app could be much better designed. That said, once you learn how it works and its quirks, it does what you need it to do. The main thing I like is:
a) being able to turn the unit on/off. Especially if I go on vacation, I can turn it off and be sure it doesn't use gas/electricity.
b) being able to create/edit a Weekly Schedule. You can choose specific times of day that you want hot water to be 'ready'. We chose shower/bath times. This gives us near instant hot water!

It's only been a few days since the install, but I am very happy. Again, they may not be the cheapest but I think what you're paying for is quality (product and service). I also like that they are local and give a 5 year warranty on labor.

Spalding R.

05/11/2022 12:00:00 SA

Communication and reminders up front were excellent. Justin was timely & professional and was very kind. It was a silly issue (that I just missed), but he gave me some great info about my unit, changed the filter for me and was on his way. I'll definitely use them again!

Vincent C.

06/02/2021 12:00:00 SA

Zach was really friendly, patient and helpful. Very respectful of covid restrictions and of our home in general. Also really thoroughly went through my options with me.

John R.

12/27/2020

The folks at Jazz are always courteous, professional and knowledgeable. Had my furnace replaced, they installed our first A/C, smart thermostat and they coordinated the asbestos abatement back in 2019. The price was competitive to Costco's and the entire crew did a great job and started and finished on time. Another reason we went with Jazz was the option for no interest monthly payments which Costco's local service provider did not offer us. The reason for 3/5 stars is the recent increase in price on their IQ Air NanoMax replacement filters. It went from $150 last year to $260 this year (for 1 filter). I know there's a huge demand on filters because of recent wild fires and the pandemic so it definitely feels like they are taking advantage of this.

J F.

12/26/2018

My heater went out a few days before Christmas. I frantically called every repair person I could find. Same response from everyone: sorry...it's the holidays except for Jazz Heating. Steve came out immediately, diagnosed the problem, ordered the part and came back a few days later to install it. Everyone I had contact with at Jazz (Steve, Patricia, Tina) was friendly and professional.

Kenyatta R.

5/18/2022

Justin showed up on-time and I told him about the error code that was visible on my Nest thermostat. He quickly detected the problem, explained why my AC wasn't turning on and retrieved the necessary part from his truck. The job was finished in less than 1 hour without any hassles. Best of all, Justin saw my BBQ grills outside and we struck up a good conversation and exchanged a few tips. Cool guy..... my only knock against him is that he is still a Raiders fan, LOL!

Charles D.

7/13/2023

Aaron very patiently explained my options for replacing my hot water heater and provided detailed estimates for 3 different solutions. I went with a recirculating tankless which he installed the next day. He made sure the water temp was hot enough and everything working properly, all my questions answered before leaving. He was very knowledgeable, professional, competent and seemed to take pride in his work. Sure it was more than I wanted to spend, but I believe that we made a good choice and the work was done right.

Ronisha M.

9/27/2021

Stephen is well informed, courteous, prompt, and rendered exceptional customer service. He did exactly what he'd promise.

K C.

09/11/2017 12:00:00 SA

Jazz Heating and Air did a great job! They were prompt responding to trouble shoot and provide an estimate, as well as during the installation. Jazz, his son, and staff were exceptionally friendly and provided detailed explanations of the steps they took to ensure the systems longevity. I would recommend Jazz to family and friends. As a matter of fact, I have. - -Gary

Nancy L.

7/13/2022

I highly recommend this company. Honest, informative, professional, friendly and reliable. Josh is great.

Mahzad K.

07/07/2022 12:00:00 SA

Five stars all the way!! My husband and I had all but given up after having three other AC companies tell us how difficult it would be to install AC in our place and then proceed to ghost us! But after this last major heat wave, we decided to restart our search for an AC company. That's when I found Jazz on Yelp and I'm so glad I did. Their technician, Daniel Mendoza, came out for an inspection and patiently answered all of our questions. We promptly received an estimate for four different options. We had follow up questions and Daniel was quick to respond via email (on the 4th of July weekend!).

Their team of three technicians arrived right on time and finished the job in ~5 hours. They were communicative and cleaned up after themselves. So grateful that we found Jazz and all their hard work!

Ben H.

12/30/2020

Jazz Heating has come through on winning another customer. Our ignition wouldn't fire after Christmas and we were without heat. Our normal hvac company was booked until mid Jan. So we decided to try Jazz.

Eric was super helpful and responsive and they had the best price for checking out the system ($59). That sold it along with more than 300 yelp 5 stars.

The day came and Ravi showed at door. Mask, gloves, booties and totally starting staying apart. We appreciated that immensely.

He identified the problem (the ignition) and quoted it and had us fixed in less than 15-20 min. Even fixed some vibration noises that were happening the last 3 years that we thought was normal. That was really surprising since our previous hvac company could have done that a number of times but did not.

Ravi showed expertise and really won us over on the customer service and quick results. Jazz definitely found another customer that will be coming back when there's hvac issues. Thanks, Jazz!

Barbara R.

7/17/2023

Today Jazz Home Services (Boom Water Heaters, Brent Daniels) flushed out my tankless water heater.

Brent was knowledgeable, communicated well and a nice guy. It is always a pleasure to work with technicians who represent the company well. It speaks well of Jazz!

I was very happy with the service and this is the second year that I used this company.

Andy O.

02/12/2021 12:00:00 SA

I had a handyman install a Nest Thermostat and it wasn't working. I was able to schedule a same day appointment to have someone come out and look at it. Ravi rewired it in less than 10 minutes and get it working. Great experience and will turn to them for future HVAC needs.

Art O.

8/15/2022

These guys installed a new HVAC system in our house last year and they did a wonderful job. They were super professional and talked to us through the different stages of installation, They had a small crew and basically installed it in a day and a half. I was so impressed by them and our system has worked pretty well until now.

It didn't seem like our fan and AC was working too well this past season so we finally got around to calling Jazz to see what was going on. Ravi came over to check it out and long story short, the filter just needed to be cleaned out. Best of all, Ravi said that he wasn't going to charge us for it - fantastic! Ravi is a reflection of a well-run company and we will do what we can to spread the word about Jazz. I'm so thankful that we found them!

Han Y.

7/28/2022

Great service! The company send repair man the next day. The quality of the water heater is great! Definitely recommend the company

Pat O.

08/11/2022 12:00:00 SA

We needed to have our entire system replaced (24 year old system). The Jazz team provided very polite, professional, and honest AC service! Excellent service overall!

Shannon S.

4/21/2022

Easy to schedule an appointment via Yelp, they were on time and diagnosed our problem and solved it quickly (furnace starter was broken). They even went the extra mile to help us reduce the risk of the same thing happening in the future (replace air filter every 6 months)!

Alfred M.

7/19/2021

Sergio showed up right on time. i explained my concerns and he went right to work checking our unit in the attic. He took pictures and the time to explain what he found and his recommendations. He was very knowledgeable and enlightened me on my system, the good and bad and while I'm not quite ready for a new system, I did sign up for additional system checks. No pushy sales tactics, just honest information offerIng several viable options.

Alex T.

8/17/2019

Excellent customer service! The technician, Steve, was fantastic. A/C is working, family is happy!

Jean S.

7/28/2018

This company is amazing. They just installed a new heating and air conditioning system for us and did so with extreme efficiency. They were quick, quiet and clean. The only evidence they had been in our house was the nice cool air we had once their job was completed! Thank you!

Angelica C.

05/08/2020 12:00:00 SA

Contacted them for a faucet replacement for my parents' downstairs bathroom which was at least over a decade old with a lot of rust and corrosion. They responded quickly and contacted me with plenty of updates, messages via phone,text, e-mail, and Yelp which I extremely appreciated. The customer service exceeded my expectations overall.

Roberto came in this afternoon and was friendly, worked efficiently, clean, and did a spectacular job. He did not leave a mess and was thorough in replacing our new faucet. He mentioned not hesitating to give them a call or there were any leaks, etc which put me at ease.

They are a great business and will have them up here if we need any help with our plumbing - highly recommend!!!

Dennis K.

6/22/2018

Just like many other people, I to like to do my homework before having any home improvements/repairs done. I had 10 HVAC companies provide me their estimates (Scope of work, products they use, timelime of the work, and of course, price). I selected Jazz Heating and Air Conditioning because out of all the companies, they had the experience, professionism, quality and fair price.

Bozzi, VP of operations, worked with me from day 1 and was a great communicator/facilitator as we worked out the project (It was to remove my 21 year old furnace and install a brand new Carrier furnace and A/C, along with a NEST thermostat). Together, we worked out the details and worked with approvals from my HOA and I have to say, the project went smooth. Not only did Jazz Heating and Air Conditioning do an amazing job, but they took care of the permits to do the work, 3rd party testing after installation was complete and provide warranty on their parts and labors. Also, I need to mention that they offer maintenance visits (already included into the total price.)

The crew that came to my house to do the work were simply amazing and professional. They were a great group of guys who worked well together and didn't mind me asking them questions as they worked. After the project was completed, the crew cleaned up well and did an amazing job removing and installing.

Overall, I am very pleased with Jazz Heating and Air Conditioning and recommend them to anyone out there in need of their services. They also do follow up emails to make sure that we were satisified and if we had any issues.

If I have any issues in the future with my HVAC, I know I will go with Jazz Heating and Air Conditioning.

Rajiv M.

6/13/2019

We used Jazz to install an air conditioning unit at our new home. Not only were they super professional, punctual and efficient during installation, they were extremely responsive even after sale to troubleshoot problems during the summer. They care about their customers.

Would keep using them and would recommend them to others in a heartbeat!

Young C.

12/09/2022 12:00:00 SA

Steve A. did a great job in helping me with my furnace problem and install of my Ecobee smart thermostat. He helped me resolve an issue with a blown fuse that was really hard to find for my zone board for my heater and also educated me on my new Ecobee thermostat too. Super friendly and helpful guy! The person who helped me on the phone to make my appointment was also very nice and pleasant to speak to. I highly recommend Jazz to anyone and everyone I know!

Eva M.

6/20/2022

Second time we have used them. Both times they can same day and fixed our AC unit in the middle
of summer. They gave an honest assessment of the cost and expected lifespan of the unit. Both times were professional and did a good job.

Jill G.

8/30/2019

We needed a new furnace and wanted to get air conditioning as well. We had a great experience with Jazz-Stephan came out to give a bid, and was helpful and creative about what products we should choose. Raul and Jesus and their team did the job and were super kind and patient and listened to my questions and concerns and explained everything to me. They were fast and completed everything in just 3 days. I also had a water heater replaced with tankless. The company was easy to work with and we are so happy with our system.

Alex S.

12/06/2021 12:00:00 SA

Fast response, very courteous professional service. I had Sanny over the same day, and he demonstrated his expertise, troubleshooted problems and provided me with excellent advice. Thank you!

Vick S.

6/15/2020

Company is rip off. Said i need a new AC unit for $10k, called someone else, and fixed my unit. Yelp reviews are probably fake.

C B.

08/06/2019 12:00:00 SA

I contacted Jazz to evaluate my AC unit.
The team went over and above my initial request. I'm very appreciative of their thoroughness in diagnosing the issue.

Damian W.

5/13/2021

Ricky from Jazz came out to perform annual maintenance on our A/C and did a great job. He explained everything that he was doing and kept me updated on his progress every step of the way. In addition to the regular maintenance, he also secured a few vents that had come loose. He was available for questions and let us know what info would be included on the post service report. Would definitely recommend!

Adam P.

08/02/2021 12:00:00 SA

Not sure why this place got decent review. Call a guy here for a diagnostic, end up breaking my central heating unit and try to upsell for a brand new ac when coolant replacement would've easily sufficed. Guy quoted 6-7K for coolant replacement ..like wtf and recommended a brand new AC for just a little more. Ya, 14K base on call back from this crappy ac repair service. Avoid by all cost. Sketchy business practices. I believe the guy that came was Daniel Mendoza. This guy should be fired.

michael p.

08/09/2021 12:00:00 SA

Visit was to inspect furnace and AC unit for replacement. Very polite and efficient service. Came right on time, was clean.

Elisa F.

2/13/2023

My experience with the sales rep who provided the estimate and with the main office who did the scheduling was great. Efficient and good communication. However, there seemed to be a break down of communication when it came to the service techs who installed our new furnace. They either did not receive the details of the work order or they did not read or follow them. I was not home when they finished the work but I noticed they did not leave the extra filter or thermostat we were supposed to get as part of that month's special. Again the sales rep and office was great about quickly getting someone out to check and complete the work; however, again there was a disconnect with the service tech. The tech said he was there to slap on a filter which was weird since a filter should already have been installed, so I got out the original work order and asked him to check that each item was completed. We discovered there was no filter at all (not supposed to run a furnace without a filter) and no UV light, which had also been promised as part of the special. We had to wait for another van to arrive to bring the correct filter and UV light for them to install. At the end of that second visit, we finally had everything that had been promised but if I had not inquired, we would not have known and the install might have failed inspection. Also be aware that first a third party inspection and then a city inspection will take place. If they can resolve the communication or apathy issues with their service techs, this will be a great company. Until then, I suggest customers go over the work order with the techs before they start and review the work afterward.

Dennis H.

04/07/2020 12:00:00 SA

My furnace stopped working and I asked them to help me diagnose the problem. They replied within minutes of my request and scheduled Steve out a few hours later. He was very thorough with his work and explained each step during his troubleshooting process. I am very happy with their service!

Glenn M.

2/17/2023

Furnace wouldn't start and we had a very cold night's sleep. I reached out on yelp for help and Jazz heating replied with the most affordable diagnostic fee and a very customer service friendly exchange of messages. The positive reviews and high rating sealed the deal.
Initial availability was for the next day but I asked to squeeze me in today and they made it happen. The technician arrived on time and was very professional. The service was top notch and he explained what he was doing at key milestones. The issue ended up being the motherboard to control the zones (I have 2 zones). That's a very expensive part to replace but rather than waiving the white flag, he took the time to thoroughly diagnose the problem and was able to restore power and functionality to the board. Exceptional customer service that resulted in a price that I was more than happy to pay. Some companies want to get you on the diagnostic fee and then charge you on top of that for the repair work. Not Jazz Heating. I cannot say enough good things about Jazz Heating and the technician that fixed my heating. I would not hesitate to recommend them!

Arjun S.

5/21/2022

One of the HVAC parts was damaged. It was similar to this part - amazon.com/Carrier-Packa…. This is listed for $12 on Amazon.

Jazz charged us $330 for it. I won't say anything else.

Stacey D.

6/30/2023

I posted on Yelp for a project to install a water line to our fridge. Jazz Heating was the first to respond, they made an appointment and came out and gave a free estimate (which we approved) and then they immediately got us scheduled for the install. Jonathan was super polite, he stayed to make sure our water was running correctly and that our fridge dispenser worked before leaving. I will definitely be using them again in the future.

Mimi E.

9/16/2022

Aaron arrived promptly and was very professional. He not only desalinated our tankless water heater but explained to me the process. He went above and beyond connecting our water output to previous water outlet (for emergency release of hot water). He fixed the setting and called in to check on icon that displayed electrical connection not clear. Excellent service and reasonable pricing - we will be using them again! Great communication pre and post service call.

Bobby L.

03/10/2021 12:00:00 SA

Service and communication was great. Replace my broken blower wheel. Covid friendly as well.

Chirdeep G.

4/29/2023

Jazz service was excellent
- Appointment setup : Quick phone call, quick set up, explanation of process easy

- Showing up on time : Scott showed up on time and was very helpful.

- Knew what he was doing : Scott knew what he was doing. Did basic diagnostics, figure out the issue quickly and we resolved it.

- Very helpful : I had a very small issue that needed help which was not related to HVAC work but he went out of his way to help me.

So, overall I would recommend the service.

One feedback - Before even Scott started the diagnostics, he did not look at the issue closely and based on the layman description my tenant had given, he started talking about going into attic and ripping duct and walls etc. which got my head spinning initially and I had to bring him down to the fact that this could be a minor issue because my tenant may not have explained the problem well .. Anyway, he explained that he had seen similar problems in neighborhood but as a customer, I saw it as doctor telling me I have throat cancer while I just may sore throat .. all because previous patient had cancer and I show similar symptoms .. he also tried to explain he was managing my expectations but I think it wrong way to approach it ..

Jazz seems to be a good company based on my first interaction with them and would like to call them for more work .. so thought I will leave a feedback for all the good stuff they did as well as minor areas where they can improve from customer experience point of view .. hope it helps them improve their service .. its already good .. it can be great !!

Lily P.

04/01/2023 12:00:00 SA

Our heater stopped working last night, so we called Jazz Heating the next morning. We immediately got an appointment for Saturday, same day. Rich came out, on time, and was very professional and fixed our heater. I wish every vendor was this good. I work in Real Estate and deal with vendors of all trades and so far, our first experience with this company has exceeded our expectations to the point that I will be adding this company to our vendors list to do more business with.

Shruthi R.

10/02/2020 12:00:00 SA

They are okay at work as we asked to drill the gas line from the crawl space to accommodate the range on peninsula. I'm saying okay because they told us when we get the range they will place it with out cost, which they did half way because when the actual connection was needed to make they charged 360$ just to bring it from one room to another saying per person charge. Really which is too expensive. So I might not go back to them in future and will ask people think twice and make sure what they are actually doing in their for the price.
Adding a picture as well. There is a gap in between counter top and range, hope they will come and rectify the issue with ruffing in unnecessary labor cost.

Update to above review: Roberto from Jazz came to my home this morning and made the range and gas line go well together hand in hand without any gap.
I highly appreciate their time to come and rectify the mistake with no cost and also said they will refund some of the labor cost about 180$.

Dave F.

8/24/2022

Our AC had a cooling issue that Justin fixed quickly. He is such a friendly and knowledgeable guy. He made the experience enjoyable and the unite is working fantastic now. Jazz is the best.

Brad L.

08/08/2023 12:00:00 SA

Very friendly and helpful. They definitely know their stuff. Steve was very knowledgeable. They were able to come out to my home within a day.

Sudhir D.

11/08/2022 12:00:00 SA

They came on time and finished the job to our expectations. I would definitely recommend them to our friends.

Amer M.

5/24/2022

Called Jazz to look at our furnace that was not turning on. They were very responsive and scheduled the appointment right away. The person who did the work was very courteous and prompt and completed the repair very quickly.

Highly recommend!

Richard O.

7/22/2021

Would highly recommend. Everything from booking an appointment all the way through getting the AC fixed was a good experience.

Jezabel D.

01/07/2022 12:00:00 SA

Super fast, efficient, great service. Agent was approachable and as a first time home owner I'm glad they were available.

Thanks.

Anthony N.

04/06/2023 12:00:00 SA

I called several places about having a soft start installed, it is a requirement before solar can be installed. Jazz was quick to respond and provided an estimate while others other did not respond or asked me to send them pictures of my unit first and then did not reply with an estimate. After consulting with my solar contractor I scheduled an appointment with Jazz for the soft start installation. The company sends you a text with the technician's name and a brief bio on the technician so you know in advance who is coming and what he is like. When he arrived he was very friendly and immediately hit it off with my son who is the same age and they shared some of the same interests. After a bit of confusion about the estimate, they agreed to do the project at the quoted price and got right to it, afterward, the tech ( I'll say his first name, Rich) gave me options for a heat pump and maintenance program. Never at any time did I feel pressured to buy anything more than what I had requested. The job was performed exceptionally well and he even explained everything to me step by step as he performed the work. I was very pleased and will definitely recommend them to anyone looking for HVAC repairs or installation, now I just need to budget for the heat pump!

Susanna C.

3/22/2022

Great overall service experience. Friendly staff. Keep me updated on arrival schedule of the technician which is rare.

James M.

11/17/2020

Ravi was very professional and a good communicator! He was helpful ; he installed the air filter that had been cleaned but not put back. He recommended a new control board and explained why it made sense... hope that fixes the problem.
And yes, he came in a mask and wore it the entire time.

Rae H.

2/19/2021

Jazz installed our heating & A/C. The technicians, office staff & sales reps are helpful, knowledgeable & have great communication & follow-through. We are very pleased with our energy-efficient system & highly recommend Jazz.

Kevin C.

4/26/2023

My AC wasn't working when the weather started to get warmer. I contacted Jazz on a Saturday, and they sent Sammy over on Sunday. Sammy quickly diagnosed the problem and provided me a quote for replacement. On the installation day, the Hero Team 10 showed up on time and communicated well on what to expect and timing. They completed the job flawlessly and made sure they didn't leave with the mess behind. My AC is running well and more efficient than before. Couldn't be more happy with the result!!

Gene M.

12/04/2021 12:00:00 SA

The Jazz Home Services team are top-notch professionals and we were really glad to have them replace our furnace, AC and water heater (the trifecta replacement!) They are *timely*, professional and bring a lot of experience to the table across the board. We saw this in working with their estimator who was friendly, thorough and extremely responsive while we gathered information from all our vendors, to their onsite installation teams who worked in sync to remove all the equipment, rebuild the platform that the water heater and furnace sat on, and install all the new equipment and clean up. The onsite guys were outstanding and shout outs to Chris, Val, Scott and Josh as each one had a ton of knowledge, were very skilled and efficient and were extremely respectful of our property (Great job guys!) We appreciate their attention to detail and their knowledge regarding what was needed to pass inspections. Plus, the new setup looks and works great! Additionally, because Jazz offered all the services and the quality name brands we wanted and needed, this made it an easy to schedule one-stop-shop for us. Going with other vendors would've become a scheduling nightmare. We can't say enough positive things about these guys and we're very happy with our new systems. We highly recommend them and will be using them for all future services!

Anne W.

9/30/2022

Ricky is both a great technician and customer representative. Thank you so much Ricky!

Carol S.

6/23/2022

Terrific service ! Look no further -call Jazz!
Very hot day/week, AC not working & I never imagined I could get a repair person so quickly, let alone someone like Sergio!
Very knowledgeable, explained everything fully AND fixed the issue.
My AC (HVAC) is 29.5 years old!! Clearly has functioned well beyond estimated life. Need to plan on replacement and I know who I'm calling! Thanks Sergio.

Bevin P.

12/19/2019

I highly recommend Jazz Home Services. My experience working with Kyra and Sonny was top-notch. I am extremely critical of service (punctuality, professionalism, and quality) and Jazz checked all the boxes. Sonny was the technician who installed a new thermostat and came out twice to our home. He was punctual (if not early), easy to talk to, always smiling and knowledgable. He even guided me to check if my thermostat was under warranty and it was! He was neat with his work, and super friendly. Kyra, who works in the office, was instrumental in filing the warranty claim and ordering the correct thermostat. She was quick to respond, friendly, and knowledgeable. Kyra also helped get us a quick turn around so we didn't have to wait too long before having heat again.
Overall, this is a great team. From start to finish I couldn't have asked for better service. I will be calling on Jazz again for all my HVAC needs. I'm so impressed!

Kiran K.

12/09/2020 12:00:00 SA

Sergio, install thermostat for me and explained every step thank you so much for the service.
And this is very competitive price. I'm hoping to work more with you guys

Nikhil B.

06/11/2021 12:00:00 SA

Very smooth transaction. Fixed the issue in 20 min. Very professional.

Suzette S.

08/09/2021 12:00:00 SA

Our AC was not blowing cold air. I called Jazz at 8am. The tech arrived by 9:50am. They texted when he was on the way and sent a tracker. Love that because you truly know when they will arrive. He checked out the unit, found the issue right away, showed me my options and replaced the part. It's 11am and my house is cool and the tech has been gone for 15 min! Excellent service!

Rao L.

11/22/2021

Got their furnace tuneup for our 10+ years old furnace and the technician was very thorough and helpful. He removed some really old dirty filters which were installed in the furnace, that wasn't noticed by previous hvac people I asked.

Jonas S.

1/26/2023

Needed a new HVAC system. Worked with Rich and Stephan to compare quotes. Found the best unit for us and The Jazz team came by to install it the very next day. New furnace is working like a dream. Thanks Jazz

Bev D.

09/03/2021 12:00:00 SA

Great customer service with reasonable pricing! We would definitely recommend them. They were quick to respond, and would text an accurate time of arrival.

Audrey C.

01/05/2022 12:00:00 SA

This company and its technician Zach were amazing. Our heater went out and it was really cold. We were fortunate to get Zach to assist us. He got the heater to run again to get us through the cold and ordered a part to arrive a few days later. He returned with the part a few days later. The part had an issue but Zach worked for hours getting it to work perfectly. He went above and beyond into the night to ensure we would have a permanent solution. He was professional, pleasant , skillful and clearly cared about his customers and his work. We will proudly refer this company to everyone.

Ange H.

05/06/2022 12:00:00 SA

Arrived within the scheduled window period. Understood the issue immediately, and resolved it promptly. Technician very pleasant.

Matias B.

05/05/2023 12:00:00 SA

The technician refused to touch the unit for a UV bulb replacement and a tune-up and just wasted my time since they weren't chosen for the job 2 years ago.

Steve M.

06/05/2020 12:00:00 SA

A/C repair was great. Chris the repairman was fantastic(friendly, knowledgeable, etc.). Plus, I received multiple emails (confirming my appointment and keeping me updated as to his arrival that day) which really helped. I would highly recommend them.

Christy C.

07/12/2020 12:00:00 SA

AC went out on Saturday night, called Sunday am and Don was here in less than an hour. AC fixed!

John S.

1/28/2022

The Jazz team was one of the most professional and courteous teams I have dealt with.

Ming Kang C.

4/15/2022

The technician, Rick, did a very thorough job of checking our A/C system. We signed up an annual maintenance plan which includes a furnace check in Fall and an A/C check in Spring. The price, $99 for both visits, is very reasonable. The scheduling of the appointment was quick and easy, and we were able to track when the technician would arrive on the day of appointment. The company also takes extra measures and precautions to ensure the safety and health of both the customer and their staff, like social distancing, masking and wiping equipment after each visit. We appreciate very much their efforts.

Greg S.

3/18/2020

Pinhole leak in a pressurized hot water copper pipe. Potential shit show. Called Jazz and requested Brian who came last time I had such an issue but I forget to do the Yelp review.

Trip report = success.

Request Brian to be your tech.

End of Transmission.

Note - see photos for the action.

JR T.

06/05/2020 12:00:00 SA

Justin came out today to work on my AC issue. He is a very professional and knowledgable tech! He was able to diagnose my issue with ease and took control methodically. I was impressed with his troubleshooting process. Justin found my issue to be weird and was puzzled into why my unit's symptoms suspected a short, but when he was troubleshooting the control board on the furnace, everything seemed fine and was able to bring my unit online without the fuse popping and cool air blowing.

Now, this is the part that separates Justin from other tech's (in my opinion) he could have charged me and left only to return later when the fuse would pop again. But he didn't... it still was on his mind to why the fuse would pop. Right in front of me, I could see him still processing the issue and I'm glad he did. He asked me if we could go outside and check my condenser again? And thats he found the short! He quickly cut off the old taped up wires and replaced it with new wiring with protective sleeve to insure I would not have any more shorting issue.

I highly recommend Justin and Jazz Heating and Air Conditioning to any one who is looking for good honest work with reasonable price.

ken s.

7/15/2021

Great experience! Roberto showed up right on time and gave me an estimate which I like. He completed the job skillfully and neatly. I am very happy with his work!

Kate C.

6/13/2016

This company rocks. Their service and quality of work is good. I have air conditioner need to installation. They come to inspection and give me quotation soon, and doing the great job for my home. Next time for maintenance, I will call them.

Nandita S.

06/09/2022 12:00:00 SA

Very professional in the way the appointment was booked and handled. We did an AC tune up. Zach was great.

Ray C.

09/07/2021 12:00:00 SA

Our air conditioning stopped working over the weekend and found Jazz Heating, Air Conditioning and Plumbing on Yelp. Based on the great reviews, their quick responsiveness to my request for a quote and their competitive prices, I chose them. I also wanted my tankless water heater flushed out and they provided the service. Both jobs were immediately scheduled. Jazz provided good communications through texts and emails for arrival times.

Aaron arrived before the scheduled time and quickly flushed out the tankless water heater without any problems. Aaron gave us advice on a routine maintenance schedule.

Zachary arrived within the scheduled time and immediately found the problem with the a/c. Zachary explained the problem and fixed it! Zachary was friendly, professional and provided information regarding their annual maintenance plan which I will definitely buy.

Jazz is reliable and I'm definitely happy I chose them. I highly recommend them!

K L.

10/23/2020

Great service and decent prices. They fixed both of our AC's within a day of calling them. They are very professional and know their stuff!

Suresh P.

4/29/2022

The technician from Jazz, Zachary, did an excellent job. He explained everything that he was doing and why. He remembers the drainage issue I had last year and made sure that it was working properly. I would 100% recommend Jazz services for repairs and maintenance of you heating and cooling system

Anson T.

2/23/2021

I had an excellent experience with Jazz. Our estimator Daniel was extremely helpful in educating me on my A/C + furnace installation and gave good advice on how my electrical hookup should work especially for our 40 year old home. Compared to other installers that came out for an estimate, Jazz was very thorough with their inspection and explanations, making sure I understood everything that needed to be done. After some negotiating, Daniel gave me a price I simply could not refuse.

The installers that came (Javier and Doyle) were extremely courteous and made sure to put footies on whenever they entered the home and laid out floor coverings where needed. They arrived on time at 9am and finished the A/C install + furnace replacement by 2pm. I'm very satisfied with the work that was done especially given how other installers told me it would be a 2-3 day job.

Any time I have any HVAC or appliance repair/installation I need done, Jazz would be my go-to. Highly recommend!

Thomas G.

08/06/2018 12:00:00 SA

Just had the pleasure working with these guys. They were prompt, respectful, informative, and best of all reasonably priced. They didn't try and sell me on anything I didn't need They took a picture of another potential problem but I didn't feel any pressure as it was just FYI.
They even checked the work one of their competitors had done previously and said it all looked proper. (They didn't even charge me for doing that.)
My system is 15 years old so when the time comes to replace it, I know who I will be calling.

Adrian G.

07/12/2022 12:00:00 SA

Great service!! Will definitely call back with my AC and heater needs. Honest, reliable, quick and experienced business.

Jai G.

9/24/2021

I reached out to jazz about a year ago for some HVAC Work. At the time I did not move forward with their bid.The company I chose to use at the time was Is was another local company in the area who did a decent job of what was requested.Fast forward to last week and I've decided to install a new furnace in my attic.The previous company I worked with had built a platform in the attic for the furnace so I so I was under the impression that they would also be the ones to install the new furnace so I reached out to them 1st. Their service and prices were so bad, it put me off from using them a second time but but I wanted to get this job done at the end of the week. So I took a look at my original bids and I remembered I spoke to jazz I reached out I reached out and instantly I was connected with an individual not a phone line or a phone tree we and that individual was able to assist me and believe his name was Daniel immediately. We were able to book the installation is the installation well within our budget for for 2 days out.
On the day of the install the text showed up within the required time frame it's a good time frame and got to work immediately they were courteous friendly and Followed all covid protocols. At the end of service it turned out that they had to do less work than Then d therefore the price was less I am very happy with their service and professionalism and I definitely recommend them to anyone who is looking to get quick fast and is fast and high quality service for Hvac in the Bay area.

SF M.

02/08/2017 12:00:00 SA

I initially hired Jazz to install my Nest thermostat. They came out and did a great job setting it up and explaining everything to me.

Since they were at my house, I asked them to take a look at my heater. For years, the heat would BLAST hot air upstairs, and trickle tepid air downstairs. I got a few estimates from other companies, but they wanted to redo my air ducts for an exorbitant cost.

Bozzi and his brother in law took a look at my setup and explained there was a simple solution.They could build a box above my heater to diffuse the air, and install manual dampers.

After the install, they came out to adjust the airflow 3 times, ensuring that the temperature was the same upstairs and downstairs. This was quite life changing after freezing downstairs and sweating upstairs for years.

I highly recommend them, and I'll be using them for my future HVAC needs.

Rhonda S.

11/05/2021 12:00:00 SA

Justin came the next day when my forced air heating unit stopped. He crawled under the house, replaced a fuse and we're back on! Also he was so kind and loving towards my puppy dachshund - big bonus! Everything was economical and I will surely use
jazz to replace the heater when it's time to do so. Thank you Jazz Heating!

Eric R.

2/28/2023

Jazz came in when I called regarding air flow in our home. We'd get good flow on one side of the house but on the other side there was very very little. I feared a bad diagnosis, recommendations for a new A/C unit and a costly resolution. Steve A. ran a diagnostic and informed us that our issue wasn't complicated, our A/C unit was fine and the fix was easy and low cost. I appreciated his expertise and integrity. We will definitely call Jazz Home Services for any heating or A/C needs.

Sharon P.

02/02/2021 12:00:00 SA

Roberto is best! This is the second time I have had Roberto come to my home. First he installed a new gas line to the kitchen range and, most recently, he installed 2 toilets and 2 faucets. I would highly recommend him. He is diligent, very knowledgable and professional. I plan on having him come back to install a new water heater in the near future.

Neil C.

8/13/2021

Great service! Very professional. Ravi the technician came in time, assessed the problem, gave the quote and fixed what needs to be fixed all in 30 minutes. The company sent a text with the techs photo 15 minutes prior to arriving. Would definitely do business again and would recommend to friends and family.

Rahul K.

12/14/2020

After getting quotes of $23,000 and $7,600 for what should be a simple thermostat replacement from other companies Ravi from Jazz HVAC was able to do the job for under $500. Ravi was very knowledgeable, a good communicator and well priced. I enjoyed their services so much I signed up for a yearly maintenance contract, something I never do.

juli m.

02/04/2022 12:00:00 SA

The team from Jazz was honestly amazing ,we are so pleased ,they did it right and were nice and considerate of our busy family,Richard kept me in the loop of the progress and best of all our heating system is now streaming warm air much more efficiently ,Highly recommend Jazz Heating Air Conditioning!

Preetham S.

9/23/2021

Great professionalism. Gives time slot, shows up on time, explains various options and lets the customer decide. No unwanted talks, pushing to fix something etc.

Ethan ..

12/23/2022

TLDR: Jazz broke a component on my furnace and covered it with electric tape as a temporary fix without telling me. This ended up costing me more money, and I am very sad. PLEASE double check their work when they are done to make sure they did not break anything / tape it together.

Longer version:

My heater wasn't turning on last year. I saw Jazz had great reviews, so I decided to give them a try.

Fairly quickly, they stated that the circuit board was bad and needed replacement. Our heater is fairly new and the part was still under warranty, so they would just charge ~$350 for labor.

After they said they replaced it, the heater started working again. I thought this was great and this story had a happy ending.

I did not think to go back into the attic to check their work at this time.

Unfortunately, my heater stopped working again this year. We contacted Jazz again to set up an appointment.

Luckily, we decided to go back into the attic to take a look before moving forward with Jazz.

We noticed a component was taped together with electric tape. This was odd, as we had not noticed this last year and Jazz did not mention it to us.

We decided to NOT set up an appointment with Jazz and tried another company.

As expected, the taped part needed replacement and was the actual issue, so another ~$350 to fix a new heater.

I don't know why Jazz didn't mention this last year, and I don't understand how their rating is so high here. Maybe I was just unlucky...

Anyways, good luck fixing your heaters and happy holidays. :)

Sanjani R.

3/31/2021

Great Customerservice. Explained the issues nicely and was prompt with the service time.

Ryan S.

05/05/2022 12:00:00 SA

Jazz replaced my A/C and furnace last year so when my water heater went out on Sunday I gave them a call. Roberto was there the next day right on time and gave me a thorough explanation of our problem and several choices I had. He was honest and helpful and had my water heater replaced in no time at all. Very happy with the service that Jazz always provides.

Mary S.

8/18/2020

These folks are the BEST!. Our AC quit on us this afternoon on one of the hottest days of the year with only hot days forecast for the next week. A lot of other places I called couldn't schedule us for one to three weeks, but Jazz sent Ricky to us at 6:00 this evening. He came masked and was careful with distance, but he quickly solved the problem (a bad fuse) and the house is cooling as I write this. Ricky was professional but friendly and worked quickly. You better believe I will call them again for any AC, heating or plumbing problems!

Yuequn H.

11/11/2020 12:00:00 SA

I had a good experience with Jazz. The technician Steve did a great job. He explained the heating problem clearly and solved it professionally. I definitely recommend this company.

Nyo M.

08/10/2023 12:00:00 SA

I called Jazz to fix the water leakage from the garage wall. It was pretty straightforward to schedule and communication was also clear. Technician Roberto was great and friendly. He explained all options before he do anything and answered all the questions we have. The price was reasonable and he come in on time and fix the issue without wasting any time. I appreciate Roberto and Jazz's service.

Patricia K.

3/31/2022

Technician Sergio Aranda was prompt and very helpful. Clearly explained my alternatives and found a possible electrical problem that other bidders missed. Cherio!

Francisco M.

04/01/2022 12:00:00 SA

Roberto replaced a few of the aging 1970's water supply valves in our home and did a great job. On time, polite, completed fast with good workmanship, reasonable cost with parts. What's more to ask for. Definitely would call them again for plumbing needs.

Anthony M.

3/17/2020

Our heater died and I searched Yelp for a 5 star rated business. Found a couple and Jazz would accommodate me ASAP! They do not try to upsell you and Ravi the technician that was sent out was very knowledgeable and professional! He looked at the unit and quickly saw the problem and even explained what it was. Price was very reasonable and fair. I would recommend Jazz Heating and A/C to my friends and family for future issues! Thanks again!

Maurice L.

7/13/2023

They were surprisingly rude just to check availability, I understand you need all my information, but at least ask what the issue is before collecting all my information. feels very unprofessional a

Jamie L.

8/19/2018

We installed our Nest thermostat but didn't quite get the wiring right. I found Jazz Heating & Air Conditioning via the Nest app and was able to get an appointment the next day. The associate at the shop was so pleasant and helpful. I was so happy to get service ASAP and at a reasonable rate. The service technician, Sergio, came out right on schedule and was extremely quick and efficient with rewiring our thermostat and even providing further recommendation on our filters and care of our 'closet'. Thank you, Sergio and to the Jazz team for being readily available for our quick service needs. Highly recommend for future heating and air conditioning.

Matt G.

11/22/2021

My downstairs thermostat would not function. The display was stuck, showing battery low. On Thu. Zach of Jazz Heating/HVAC came to troubleshoot the problem. It was quickly determined that the thermostat had gone bad. Zach told me he could sell me a thermostat from his inventory. Or I could buy one myself, for his installation at a later date. I opt for the latter solution. As I wanted to buy two thermostats. To replace the malfunctioning unit downstairs. And also, a functioning unit upstairs (same vintage). Same day Thu. I subsequently ordered units from Amazon. Next day Fri. Units arrived. Following Mon. Zach returned and installed both units. I appreciate the honesty demonstrated by Zach and Jazz. I have no hesitation to recommend Zach and Jazz Heating/HVAC.

James F.

05/11/2021 12:00:00 SA

The positive I would say that Justin the technician was friendly and forthcoming about what should be done to get the AC unit repaired. I appreciated the honest opinions.

The only reason I didn't end up going with them is because their estimates were 5 times the amount of another company I got estimates from to fix the problem. Now, it remains to be seen that the fix from another company will solve the problem long term, but the other company did fix the problem right now for a lot less money.

I would say they do a great job and have friendly techs, but the cost for me was a bit too high.

Melissa T.

08/12/2021 12:00:00 SA

Our HVAC system was wired incorrectly when we bought our house. I called Jazz and they were able to send a tech out the next day. They gave us a window of 12-2. They sent text and email confirmation and even let us know the tech was running a little late. I like that they sent a text with a photo and name of the tech so you know who is coming.

Sonny came out and called when he got here and he was still within the window of time provided. He was able to diagnose and fix the issue quickly. The diagnosis fee is $59 but is waived if they repair the issue. The price we paid was reasonable because someone else quoted me a higher price. I would definitely call them again if we have any issues.

Kathryn M.

08/09/2021 12:00:00 SA

My technician today, Roberto, was amazing. He was on time, professional, and knowledgeable. He installed the hookups needed for our gas dryer in our new-to-us home, and went above and beyond even sweeping up some of the dust from behind it. Before he left, he had me run a short cycle to make sure everything was working correctly, which it was. The price was very reasonable, and lower than what I was quoted by another company.

Andrew T.

05/06/2021 12:00:00 SA

Jazz did some very good work to fix an AC imbalance in my house. That work was done very professionally and was just what i needed.

In addition to that Jazz responded to an other issue with my AC on short notice and root caused the problem, all at an incredibly generous billing rate (I spare the details). I can't say how helpful they were, it was really great. And Ricky, the tech, was very good to work with.

Johnette D.

9/18/2019

I love this company! They are so professional and experienced. Tina in the office is always right on top of things and they treat you like part of their team. The best part of my experience is my technician JUSTIN. The first time i called my air was not working he came and it was something so minor i was embarrassed i called. He made it seem like it was good that i called and explained everything i could do going forward to prevent the problem. He gave me good options and never pressured me to buy anything but i ended up purchasing a maintenance contract and my service call that day was added into the price so it cost me nothing.

I just had my first scheduled maintenance for the heater and Justin was my technician again. He is so knowledgeable and explained everything and the best part about JAZZ is they give you a two hour window and then they follow up when he is on his way but then they add a link where you can track his arrival on the map. I LOVE THIS COMPANY!

Don A.

12/15/2022

Used Car Salesmen!

Their service technician walked into my house saying how tired he was and that he wanted to call in sick to go and do something else. He had to use my equipment and ladder to access the furnace. He inspected the unit and said the control board was bad and that it needed to be changed out for a cost of $1,000. He then immediately went into the sales pitch of trying to sell me a new furnace and air conditioning system and his estimate was around $9,000.

Just for showing up it cost $100 for an incorrect assessment and replacement costs.

1) The assessment of a bad control board was incorrect! It was a bad gas valve
that I replaced myself for around $200

2) The estimates I received from customer service for new HVAC systems
started at $13,000 not the original $9,000

I would not recommend this business to family or friends.

There are plenty of other companies out there to use.

Joe C.

02/08/2018 12:00:00 SA

For many years I have been serving homes you can't imagine how many complains I hear about a contractor leaving a mess after their visits. You have peace of mind that not only your HVAC system is in top condition but your home or building will be left spotless after their visit. If you have high expectation and need quality service for your HVAC heating system give Jazz Heating & Air Conditioning a call.

Cal J.

5/18/2021

These folks are legit! Timely and professional--they stand by the quality of their work. Techs are polite and mindful of COVID protocols. Give them a try!

Laarni C.

2/17/2021

Fernando and Jorge did an excellent job installing my new HVAC system. They were very professional and organized. The installation process was smooth and I'm happy with the end results.

Vincent Y.

5/30/2019

The whole process from beginning to end was painless. The estimate was quick and questions were answered promptly. Setting up the appointment was easy and quick. The team (Eliseo and Chris) arrived within the scheduled window and completed the work within the expected time frame. They also had several stairs to climb up and down and didn't complain. I will be calling this team again for future heating/air or plumbing needs.

Elizabeth R.

12/31/2019

Great service, very easy to reach and schedule with. We've had them come out to service both our ac in the summer time and heater in the winter. No problems, will definitely continue to book with them.

Edwin F.

9/23/2022

Sergio came and assessed our HVAC pan overflow. He systematically eliminated possible causes and eventually diagnosed that the over flow pipe was probably plugged up. Sergio successfully unclogged the pipes and fixed the problem. Very professional.

Suchi S.

3/19/2021

Very professional and knowledgeable. We were struggling with heater issues for a week and other vendors gave up after troubleshooting. Ravi resolved the issue in two days ( one appointment for diagnosis and next for parts order delivery/ installation). I wish we had contacted Jazz sooner! Keep up the good work Jazz team!!

Daniela G.

05/09/2018 12:00:00 SA

We were very appreciative of the service provided by Jazz. Due to personal circumstances, we were in a rush to replace our HVAC system within 1-2 weeks as our ducts had asbestos. The company was very prompt to respond to our calls, schedule an evaluation, and schedule service with the 3rd party and themselves. Their prices were very reasonable compared to the other quote we had received. They also were kind to accommodate us when we had to leave our home for a brief time while the work was in progress. The installation was quick despite us being home/working at the same time and I was impressed by the clean-up- there was no trace that they were there! We were impressed by the integrity and professionalism of Mirza and everyone on the crew. We were happy to run the AC the next day and feel the house cool down right away! We highly recommend you call Jazz for your HVAC needs.

vivek v.

11/10/2020 12:00:00 SA

Easy to schedule, on time and wearing a mask. Sonny was professional and took care of the furnace issue we had.

Jim C.

09/04/2019 12:00:00 SA

This is a very professional company. They arrived on time and Justin was very trustworthy and honest about our options.

Hero Team 1 did the install and they arrived on time and did a very good job of explaining what they would be doing. Our new HVAC system is in and what a difference. This is the company to use!

Elvis V.

8/20/2020

Our AC unit went out in the midst of a Heat wave I asked for a quote and they were quick to respond and got to us the same week their Technician arrived on time with with notice via text which great he found quick and answered all my questions definitely use them for HVAC needs

Christine C.

2/13/2019

good service company, quick schedule, on time, reasonable price, good service. will recommend.

Art T.

05/08/2023 12:00:00 SA

Good diagnostic and central AC repair. Checked to make sure everything is in specifications and working properly before leaving.

Jenalyn L.

6/26/2023

Found Jazz Hearing on Yelp and went to the first listing, having been annoyed with our hot water and low pressure issues. Aaron came to look at our water heater and he was prompt, very thorough, very helpful, and had a lot of information. He answered all our questions about our tankless water heater and showed us where the issues are. We might have to replace our water heater which is not a surprise, because it's 8 years old. We asked him about our low water pressure and our shower heads. After a short water test, and seeing our shower head, he told us it is the wrong one was installed (it was my choice but the builder didn't correct or suggest something else) and that could explain the low water pressure l

We truly appreciate all his help and I look forward to shopping for a new shower head

Paula V.

11/01/2022 12:00:00 SA

If there were more than 5 stars, these guys would get it. SOOO responsive and excellent customer service. They installed a new furnace for me two years ago along with a NEST. Price was reasonable and the install was the next day. Email confirmation. Text confirmation when the tech was on their way. Last year, had an issue with the NEST connection. Sanny came out within the day and got me up and running in about 10 minutes. This year, due to a remodel on my house and the power being cut to the thermostat, had an issue with connectivity again. They came out in 1 day and Ravi fixed the issue in about 10 minutes. They are incredibly responsive, very knowledgeable. Would recommend them 100000%.

C V.

08/04/2021 12:00:00 SA

Jazz HVAC was great! Steve Aguilar came out and he was awesome! He solved the water leak coming out of my A/C. Thank you for the great customer service. I'm going to schedule another project with them as I was very pleased.

Joslyn D.

7/27/2022

Hero Team #8 replaced my old furnace with a new Lennox EL296V gas furnace. The entire team was excellent and worked efficiently and effectively in the installation process. They explained what the installation incurred and answered all of my questions to my satisfaction. They did an outstanding job and I am extremely pleased with the outcome. I highly recommend this company.

Randall D.

7/27/2021

I had Jazz come out to my place to do an annual HVAC inspection/cleaning, and they were great. Ricky was super professional, went through all the systems, cleaned the condenser, and ensured things were working as expected.

The price was great, the service was exceptional.

Will certainly be using these guys going forward for all our HVAC stuff.

Na L.

11/30/2020

I like how I get a text message prior to their arrival and little bio and picture of the technician who is going to come. I think that's great personal touch. Ricky showed up on time and did my furnace tune up. He had his mask and gloves on at all time. He was very professional and detailed. Highly recommending this company!!

Frank G.

4/30/2022

Overall a great experience working with Jazz fro the initial assessment and estimate to the final installation. The technician that came on-site made several suggestions and provided a set of written estimates that were responsive to my concerns during the on-site visit. After deciding the option that was best for my home, I had a couple more questions and those were handled quickly with just a phone call. Because I was looking for an appointment during spring time, I had no problems with scheduling and the date and time confirmed as requested. Lastly, I was glad that the installation was done in one day (new furnace, heat pump, and thermostat) with the installers arriving on time, a little early actually. Upon completion, they took the time to clean up, demonstrate the system operation, and answer a few more questions. No hiccups at any point and I can recommend them without pause.

Jess W.

9/16/2019

Jazz is a company that stands out among their competitors on so many levels. From the very beginning to the very end, their level of professionalism, expertise and customer service exceeded all expectations. We had a complicated HVAC issue that required creativity to resolve. We called a number of companies to come out to quote our job and propose solutions. From the first visit, Jazz stood out. They thought outside the box, provided numerous options and gave their honest opinion on the best solution. They answered a million questions from me and were very patient as we worked out the final scope of work and pricing. They were responsive and great to work with on this initial step alone. When it came time to do the job itself, they scheduled everything seamlessly and even went the extra step to coordinate with a third party who had to come in to do something extra -- something other companies were not willing to do. The install itself was seamless. They knocked the sizable job out earlier than expected and without any issues or oversights. Every step of the way they were courteous, professional, and worked with me to resolve questions and issue as they arose. And most importantly, the solution they proposed worked and the results were better than I expected. Their price was competitive with other companies as well. So happy with Jazz and the amazing job they did fixing our residential HVAC problems and making our house comfortable!

Cynthia M.

7/25/2023

Super impressed with the service provided from start to finish. From the initial call to the end of service, each and every person was professional, knowledgeable, and extremely respectful.
They were also very punctual and clean.
Highly recommend this company.

Mel L.

7/15/2020

Happy wife, happy life!
My husband and I moved into a new home that did not have air conditioning hooked up. With a newborn and an active toddler there was no way I'd last another summer in the heat!
We reached out to Jazz via yelp and immediately received a response. They scheduled an appointment with us to have someone come out and give us a quote. Upon arrival Jazz sent us an email and text letting us know their technician was on the way. We were also able to track where they were which was pretty cool. Stephan arrived on time and took every precaution due to Covid-19. He kept a distance from us along with having a face mask and wore shoe coverings. He answered every question we had and I was also able to communicate with him directly via phone call once he left.
On the day of installation, Hero team #4 came on time and completed the task as planned. They even showed us how to use the nest thermostat! We were able to feel their air conditioning immediately.
Our house is so cool that it brings everyone over on hot days! This was the best investment ever.
Overall I highly recommend Jazz to anyone looking for cool summer days and warmer winter nights!

Alphonsus C.

07/04/2023 12:00:00 SA

The technician, Sergio, knew his stuff about troubleshooting our AC and more importantly, was able to explain it in a way that a lay person like me could understand. Further, that understanding helped me make the decision to replace or repair our AC unit. There was no pressure to do either and I feel good about the decision made at the end of the day. Will definitely use Jazz again in the future!

Ed J.

07/08/2022 12:00:00 SA

An HVAC repair experience can often be hit or miss with costs varying a lot from estimates. Not so with these guys. They have a well run business that keeps you informed every step of the way; appt confirmations , clear explanations of the problem diagnosis and options, and accurate cost estimates for repairing. Sergio arrived exactly when he was supposed to, determined my problem quickly, did the fix, and was out of here within 35 minutes. I have pretty good knowledge of HVAC systems and I can tell you that he was competent and knowledgable.

I'm very happy with the service I received and recommend Jazz. Just an example below of one of the ways they communicate with you. I got this message on my phone as Sergio was on his way. Pretty cool. You can track where he is enroute in real time.

*******************
We wanted to let you know that Sergio Aranda is on the way to (my address here).

Sergio has over 5 years of experience in the HVAC industry. When not at work, he enjoys spending time with his family

Track now: go.servicetitan.com/ttra…

You may contact the office at (833) 402-9050 if you have any questions.

Sincerely
Your local Jazz Home Services Team

Lee R.

12/10/2020 12:00:00 SA

Very good!
Very professional.
Highly impressed (and that's a high bar)
Ask for Steve Aguilar.

Chris H.

8/13/2021

Sonny is a miracle worker. Our old unit had failed once again. He immediately diagnosed the issue and fixed it, a minor repair and we were back in business. We've had nightmare experiences with other repair companies whose staff is incompetent, their only aim is to strong arm you with every sales tactic in the book to sell you a new air conditioning unit. Not Jazz. They simply provide excellent service. Honest. Reliable. Professional. Highly recommend.

Lin H.

12/04/2021 12:00:00 SA

Furnace broke down and the technician said it was gas valve which needed to be replace. I told them to order the part on 11/15 and it has been 3 weeks. I reached out several times. At first the part was in Texas, and I was hopeful. Waiting for 2 weeks, I reached out on 11/29 again and was shocked to know there was still no ETA and part may have not been manufactured yet.
I don't know whether i need to keep waiting, or waste all these days and contact another service provider.

Kim F.

5/27/2020

I wanted to say thank to Ravi and his guys!! Great price, very professional and kind.

Ed Z.

7/31/2021

I have used Jazz Home Services for HVAC and plumbing needs. They really provide top notch services and very professional and courteous. Ricky did my HVAC tune up and was very thorough. After that experience, I have decided to become a member for the HVAC maintenance schedule. Roberto unclogged my sink and replaced my garbage disposal. He did an amazing job and helped make sure that everything was working properly before leaving. I highly recommend Jazz Home Services. They will be my new go to from now on.

Roy S.

6/21/2021

Jazz was able to fit me into their schedule despite I'm sure the surge of requests due to the recent heat wave. They kept me updated and Justin arrived on time. He was very professional and quickly diagnosed the problem and installed the new part. I am very pleased with the service I received and will definitely use Jazz again if I need any a/c service in the future. I would highly recommend jazz

D G.

2/23/2023

Rich P., The technician from Jazz, might have saved my family's life. I had a gas furnace, 19 years old, and I have had it inspected every year. Last week, Rich came to do its inspection and noticed that carbon monoxide was coming out of the vents. Of course, carbon monoxide can kill you and it does so silently. Time for a new furnace. Rich recommended a furnace, Jazz had it installed within one business day, and we are very happy with it. Today Rich P. returned, and noticed that the install could be tweaked just a little bit and did so. No more carbon monoxide is coming from the vents now. Highest recommendation.

Hayden S.

08/09/2021 12:00:00 SA

Although they were unable to work on my AC system due to the refrigerant type (407 C), Sanny (our technician) came and gave us some great insight and info on our system. He was exceptionally polite and helped turn what would normally be a frustrating appointment (sorry we can't help you) into a positive potential partnership moving forward. Although we still had to pay the appointment fee, the information, instruction, and advice given was worth it.

Mike Z.

12/22/2021

Ravi is very professional, he detected the issue in a few minutes and fixed it in another few minutes. 5 stars!

Will K.

07/08/2023 12:00:00 SA

They didn't come on time because they came early.

Repairman was professional and efficient. He was instantly able to diagnose the issues we had as well as several others.

Chandra U.

7/25/2023

Very responsive and professional company that responded quickly and set up an appointment the nexrt day(Sunday!) . Very good professional technician(Ricky Chavarria) Took care of the water leakage for the AC unit. Would hire again.

James H.

8/16/2021

Very responsive when requesting quote via yelp. Called in to make appointment and it was fast.

They gave a window of 8 am to 10 am for a Monday morning. They came at 8:30 and were awesome. Friendly service and diagnosed the issue quickly. They gave pointers for what to do.

Definitely would recommend.

Wyn W.

02/01/2021 12:00:00 SA

We used Jazz Home Services because our heater would not come on, and, as you may know, it's been rather cold lately in the Bay Area.
Our technician, Justin, was on time, which was fantastic because we had a last minute work meeting to attend and didn't want our appointment to interfere with our meeting.
Justin was efficient, able to answer our questions in a clear and direct manner, and was super friendly. Highly recommend!

matt w.

03/11/2022 12:00:00 SA

Aaron did a wonderful job for our water heater install. He was very professional and a pleasure to work with. He answered all of our questions.

Steve T.

05/12/2023 12:00:00 SA

Roberto, from Jazz Plumbing, fixed a leaky master-bath drain. He was on-time, fixed the leaky drain. He was very competent, pleasant, friendly, and respectful. Highly recommend!

Catt C.

05/04/2021 12:00:00 SA

Sergio was professional and courteous. He was wearing his PPE at all times and explained what service(s) were performed and provided photos. Great service! And their prices were very reasonable; signed up for annual services.

Chris J.

8/17/2022

Super professional and courteous. Same day service and the issue was fixed in under one hour. Our service technician-Sergio- was awesome. I highly recommend Jazz Home Services.

Jeffrey D.

08/05/2022 12:00:00 SA

I bought a home in 2021 and was looking for a vendor to service my air-conditioning and heating system annually. Reviews for Jazz looked positive so I gave them a shot. Scheduling was easy, pricing was reasonable, and I am very happy with the service call. Zach Mancha was my technician; he was knowledgeable, courteous, professional, and prompt. I could tell that he cared about my system performing well, and did not pressure me to make superfluous purchases or upgrades. Jazz - You've got a great technician in Zach!

Anita D.

11/19/2020

We just signed up for the maintenance plan which is $99/year for a checkup in the Fall and one in the Spring. Not only is it a great value, but they did an amazing job! Steve showed up within the timeframe and was very thorough and polite. He wore gloves and a mask as well. We will definitely be calling him again in the future.

Meghan G.

04/09/2021 12:00:00 SA

Great customer service! Answered all of our questions and really helped us out! Would recommend to anytime!

Rich B.

11/22/2021

Wow I had heated issue .. called them .. technician came out earlier than scheduled. Diagnosis and fixed problem quickly . I was very impressed !! Good value .. i would call them when I need a new heater air conditioner..

Shaina B.

12/20/2022

We used Jazz for our AC / Heater issue when my husband installed the Google Nest. He shorted a fuse or something during installation. Called Jazz up, they were quick to respond & quick to fix the issue. On top of that, they've got a great deal where follow up checks / maintenance are free if you pay an annual fee. Cannot beat ensuring both are working properly when both are actually used, depending on the time of year.

If you need an individual knowledgeable & not looking to make a quick buck, reach out to Jazz; you won't be disappointed.

Juanita D.

05/10/2021 12:00:00 SA

I can always count on their services. We have been using the air conditioning maintenance services for the past two years and it has been a great experience overall. We have also used their pluming services, and whole-House water treatment/conditioning systems recently with Roberto. Outstanding services with quality installation. Highly recommended.

Sanjay V.

2/15/2022

Justin and jazz responded promptly and getting to our house at the beginning of the promised window. They promised a window 50 minutes after I called. Justin quickly assessed the situation And Made the repairs promptly.

Melissa M.

10/29/2019

Trevor and team did a great job installing air ducts in our house. We had a rodent problem and they even went above and beyond with cleaning up any droppings. Highly recommended!!!

Cat T.

05/04/2021 12:00:00 SA

I've been trying to get my AC and heating systems working after having another company come out and made things worse. Jazz techs happen to be replacing my neighbors AC unit so I asked them if they could come over and take a look. He stated the work might take a bit longer and they would send over a tech the next day. Someone showed up, I explained what happened and what I needed. He went to work and 20 minutes later he tested the system and it was working again. Thank you Jazz heating. I am so happy and glad I ran out there to ask them to take a look.

Alden W.

1/15/2021

Steve was on time and very courteous. He took the time to explain to my wife and I his approach to troubleshooting the issue. He left the job area with no mess and was very transparent with the work he did by showing us videos and photos that he had taken. I hope to get Steve for future visits since we had signed up for the preventative maintenance for our HVAC systems.

Aixa J.

1/19/2020

They arrived on time and immediately found out that the problem was the capacitor. They fixed it quickly and they were very professional.

Duane H.

01/11/2021 12:00:00 SA

My window period for service was between 2:00-4:00pm. I received a text around 1:20 pm informing me that the technician was enroute. At 1:54 pm the technician arrived, introduced himself as Zach and he and was in observation of Covid-19 protocol. Zach was thorough and he explained in clear terms the condition of my old furnace and my options. He was professional! I definitely would recommend Jazz! Kudos!

Rick K.

8/20/2019

A 5 Star rating does not adequately grade the service and professionalism provided by Jazz. Based on the service that I have been receiving from various 4 and 5 star companies that provide services for homeowners then I would give Jazz no less than 25 stars.

I placed my service call for an air conditioning problem and before the end of the call I was receiving both text and email confirmation of the scheduled service appointment. The communications from Jazz, before and after the service, was incredible!

Ravi, the service technician/field supervisor, was prompt and very professional in appearance and demeanor. The company vehicle was very clean and clearly displayed their business logo.

First impressions are often misleading, but not this time. Ravi had the unit up and running in thirty minutes. The cost was far less than I ever expected. The bill was about what I would have paid in the 1960's.

Why wife and I have utilized various companies and individuals over the past few decades for HVAC and plumbing needs, but we have never received the level of service that we just obtained from Jazz.

I know that in the future our first call will be to Jazz for any of our HVAC or plumbing service needs.

Jim Y.

6/13/2022

Aaron came out to replace a Honeywell control unit on my water heater. He is very professional and knowledgeable about my issue and did the job promptly. I had such excellent experience, I will be calling Jazz for any future problems. Than you Aaron.

Rebecca B.

9/17/2020

Great from start to finish - customer service, pricing, install, and follow up. They gave me three options, worked with me on price, installed the unit in the best spot (even though it wasn't the easiest choice) and reached out to me afterwards to tell me that they realized the coil they had installed was not the one specified in the warranty (which I would never have realized) and they came back to swap it out for the right (and superior) piece. Recommend all the way around!

Shawn M.

6/24/2019

Definitely recommend Jazz to handle your HVAC needs. They installed a new furnace, AC, and new ducting at my house this spring. They were great! Extremely professional, got the job done quick, and they were very respectful of my house. Now that summer is here I'm really appreciating the good job they did. They do it with a smile. They can also belt out a decent rendition of baby shark. Doo doo doo doo doo doo.

Ken M.

09/01/2021 12:00:00 SA

Sanny was our technician, our A/C was not working, he diagnosed it, explained everything along the way, got it working, checked it thoroughly and was great to work with. Very personable and friendly.

Gene C.

8/28/2019

Sergio came out to do a quote for us on a HVAC install. He's very friendly and knowledgeable. answered all my questions. It was an overall very good experience.

Bruce B.

1/16/2017

Jazz has done several jobs for us over the past year. New heater (great), gas fire logs (great), instant hot water (great and we're saving a lot of water). This past Saturday, our heater wasn't working. We called Jazz and, even though the office was closed, he arrived and fixed the problem in the early afternoon. We are very happy to have found Jazz.

LC T.

6/14/2017

Professional, friendly, on time, fair pricing, delivered beyond what was promised and followed up after the installation. Had to get my compressor replaced and Bozzi and team got the work done quickly. Excellent service all around. Will definitely be calling the Jazz team again for my future HVAC needs.

Angela Z.

04/06/2021 12:00:00 SA

Bart was very thorough and he answered all my questions. He explained everything clearly to where I understood the situation.

Patrick L.

01/11/2020 12:00:00 SA

I had a problem with installing my Nest Thermostat. I followed all the instructions in the manual, went online to diagnose the problem, and also called google - got no where.

Sergio came out and quickly found the problem, the C Wire was not connected to the circuit board on the heater. He fixed it and gave me good tips on how to watch out for problems my equipment as it is nearly two decades old.

Diane T.

4/26/2023

Justin S is the technician that I got assigned. Justin is knowledgeable, polite, on time and funny... Most importantly, Justin get the job done for less than I thought would cost me. 2 thumbs up.

Jessica F.

03/06/2023 12:00:00 SA

We've been using Jazz for various services over the past 4+ years and we've been so happy with their quality of work, reliability, and customer service. Every single technician (HVAC, plumbing, etc) is like the nicest person ever! Jazz installed a new Lenox AC & Furnace with tri-zoning in our 2 story home. They have also installed a new water heater and an earthquake shutoff valve for our gas meter. We also use their annual check-ups program for both our furnace and AC. We can't recommend both Jazz and Boom enough.

Florrie F.

8/24/2022

Aaron Covell was awesome. He was on time, Quickly installed our new 50 gal water heater and answered any and all questions I had. I recommend Jazz 100%. Their service is impeccable.

Kelly M.

01/07/2018 12:00:00 SA

I highly recommend Jazz Heating and Air.

We have had a very complicated heating and cooling situation in our new home. We have old-house problems of air gaps and poor venting and new-house problems of deep insulation and coordinating a system with solar panels.

After abandoning hope that we could live without a cooling system, we hired Jazz Heating and Air to install a heat pump in the summer of 2017. Jazz worked, and continues to work, carefully and skillfully with our system. They tore out old vents and put in new ones as needed. They worked on the system to be sure that we were getting enough air flow in all areas of the house, coming back many times to make adjustments to the vents and to the smart thermostat. They monitored the system's performance remotely, and, when they decided that the system they installed was too small, they called us and offered to replace it with a new, bigger system. By the end of last summer, we were finally comfortable with our cooling.

As we've progresses through our first winter using the system, some of the same adjustment issues arose; we were getting alerts we didn't understand; the system was running too long. Again, one call to Jazz had them out here monitoring the system, adjusting the system, replacing a vent, and generally making sure that the system was running as efficiently as possible.

All of this--even the upgrade to the bigger system--was done with no extra charge beyond the initial fee.

I cannot tell you how gratifying that has been. The bill at the start felt a little high (though only marginally higher than other quotes), but I would pay it again for the attention they have given us in the last year. I cannot imagine if each of these visits and calls had to be processed as a service call and nickel and dimed for every minute spent. I would have grabbed a sweater called it all a waste of money. Instead, I have a system that truly does make us more comfortable in our home.

Mirza and his crew have been great on every visit. I hope not to have to see too much of them, but I have every confidence that issues that come up will be addressed with care.

If you find yourself in a situation where Jazz quotes you slightly higher than another company, do not go with the lowest price. The service you'll get will be worth it.

Ryan M.

9/17/2021

After trying a few other HVAC companies, Jazz was easily the most responsive and had great communication throughout. New system is working great so far, will likely use them for maintenance moving forward.

Jeff S.

10/24/2022

A few months ago, we had Jazz replace our AC system/heater as it was original and WELL beyond it's useful life. I was very impressed with the professionalism and care that their personable staff conducted themselves with. EVERY SINGLE PERSON that we have come in contact with at Jazz has exemplified a customer-first attitude. Very straightforward with cost and options and clearly explained all options (not just the most expensive ones!) I am happy to say that Jazz has gained themselves a happy, loyal customer when it comes to our AC/heating needs for the future!!

Kaustubh G.

05/06/2023 12:00:00 SA

I've had Jazz do some work around the house , from installing thermostats to fixing the dishwasher air gap to installing a new HVAC system. My experience has always been positive - the team is easy to work with, and professional and responsive.

Jt G.

2/18/2021

Sergio did an excellent job of explaining all of our options. He made sure to take all of the safety precautions before entering our home. Thank you Sergio!

Tracy L.

5/30/2020

New customer, I live with one of the more recent commenters who posted a 5 star review. Definitely was able to come with a quote within our budget and not market something that we did not need. We had two other quotes that were probably twice as much plus more focused on selling then anything else. Definitely consider getting a quote and service from this company!

Arun M.

01/03/2022 12:00:00 SA

True to their mission, they do provide mind-blowing customer service. During the holidays my water heater broke and I called Jazz and few others to get someone quick to look at the problem. Only Jazz showed the willing ness to come and look at the problem during the holidays, without any upfront fee.

Aaron Cowell was my technician. He is fantastic. Due to a part issue (no fault of his), he had to come few times to fix the problem. He did it without any fuss and took care of the problem. Great guy.

Rmonty 1.

5/17/2021

These guys are great. Really appreciate them letting you know exactly when they would arrive. Steve the technician was very professional, knowledgeable and courteous. Would call these guys in a heartbeat for any work to be done.

Melissa C.

06/10/2021 12:00:00 SA

Justin! He has been our go to ever since we started using Jazz as our heating/ac/plumbing.
He is full of knowledge for the trade he is in. It was because of him that we signed up for the yearly maintenance package with Jazz.
He is always super nice and respectful. Our dogs loves him too!
Go for Jazz, they will not disappoint.

Saran S.

05/07/2023 12:00:00 SA

I had very positive experience with my recent tuneup service from Jazz starting from service appointment to service completion.
Technician had spent really good quality time in service of my AC and Furnace.
And special thanks to technician Manuel for taking care in cleaning my AC unit and providing tips for future take care and also he spent more than two hours for tuneup.

I really appreciate and recommend Jazz for tuneup service.

Margot B.

02/05/2021 12:00:00 SA

Jazz installed our new heating/ac system. They did an excellent job beginning to end, and they worked very hard to make sure we were happy with the final results. All the techs we met were friendly, professional, courteous and communicative, and we appreciated that it was easy to get ahold of their office, even after the work was done. They were also very proactive in helping us resolve a few pre-existing issues that came up during installation, and they were prompt in addressing a couple minor follow up services we needed. They are an honest company that truly values customer satisfaction. We will definitely hire them again if we need work in the future.

M C.

6/19/2023

The main control circuit board of our HVAC system showed burn marks meaning it could go out at any time (in a week or 10 years - your guess). The system is 23 years old and the manufacturer is out of business.
Jazz looked at it and sent me a quote for the part - $918. Installation cost not identified. Cheaper than replacing the entire system, which was the alternative. But still, $918?
I called a distributor of HVAC parts, gave them the model number of my old circuit board, they said that when they put in that number, another number for an alternate circuit board pops up. $250. Much better.
I sent to Jazz the name and phone no. of the distributor (but not the part number, because I am not an expert in this) and the cost of the part. Jazz said that they couldn't use this. OK. Not my field. What do I know? So I authorized the $918 circuit board. Summer is coming.
Jazz installed the new circuit board, but then I saw the box for the replacement part. It was the SAME MODEL NUMBER THAT THE DISTRIBUTOR GAVE ME.
I ask the tech - Why is it that Jazz charged me $918 for a part that I told Jazz could be gotten for $250? The tech said, basically, You don't like my work? I explained again (three times) that the problem was not with the work but with the price of the part.
I called the supervisor (I assume it was) at Jazz and asked the same question: why $918 for a part that I told you guys about for $250? First, I was told that Jazz doesn't install parts provided by the customer. This was NOT the issue. Then I was told that Jazz didn't use that other distributor for reasons that were not clear to me. Also, the quoted price included installation.
Bottom line - I had authorized the part at their price and it was installed so I paid what I agreed to. Apparently, I paid $600 for installation. Never again with these guys.

Yi Z.

12/08/2021 12:00:00 SA

Zach helped us fix our gas heater issue. He is nice and professional. We are happy with his service!

David K.

10/05/2021 12:00:00 SA

I have a Navien tankless water heater. It was giving a code 10E. I researched online and tried to do what I could myself but I couldn't get it working. I called Jazz heating (also called Boom water heaters) and they came the next morning. Aaron serviced my issue and he was great. Fixed it but then stayed on the line with the vendor to confirm they had no other concerns. The price was very very reasonable too, I was not expecting that! Amazing service.

Khalid J.

8/24/2021

The Good = Very Responsive + Easy to schedule time + Skilled Staff
The Bad = Overpriced for a quick capacitor replacement.

Got a common capacitor replacement issue and I felt it was over priced but got it done. Otherwise five stars on scheduling and service!

David H.

11/22/2022

My mother's house had an original furnace (1940's) that needed replacement sooner rather than later especially during the cold spell we had in November. We had Jazz Home Services replace the furnace and all the ducting. Josh and his crew arrived promptly, worked diligently until the job was done and we had a working unit that really delivered the goods. I would highly recommend them for future projects.

Ram P.

6/27/2022

Zach was amazing, they fixed the unit in no time, friendly and knowledgeable technicians. Now we have cooling and they responded quickly in the middle of the heat wave.

Alex H.

4/28/2023

I needed routine maintenance done on my Tankless water heater and reached out to a few businesses on both Yelp and Thumbtack; Jazz Home Services responded right away and with the quote that offered the most value.

Aaron was the one who came out to perform the maintenance; he was awesome. He let me watch and explained to me everything he was doing in detail. You can tell he is very experienced, as he was offering advice on how to keep my water heater running efficiently just by doing simple things. I cannot say enough great things about the interaction with Aaron. He also let me know about all the additional services Jazz offers.

I will definitely contact them again in the future anytime I need anything done!

Gabriele D.

10/28/2021

I had this furnace installed by Jazz Heating and Air Conditioning 4 years ago and I was impressed by the quality of their work and great customer service. This year I purchased the yearly maintenance program for my furnace and air conditioner. Price is very competitive. The technician, Sergio, spent a good amount of time inspecting and cleaning the furnace. He was polite, wore a mask, and explained everything to me. I highly recommend this company.

Rahul A.

9/28/2022

Have been a Jazz customer for a few months now and have gotten multiple HVAC projects done by them. The technicians are courteous, punctual, professional, and knowledgeable. Can't ask for more from a business.

M F.

6/28/2022

Great service. I work from home and the technicians were respectful of my time. They explained the process, the testing and how to work my system. I would recommend.

A S.

9/21/2022

We opted for Jazz after considering others serving our location. It's been a great experience with them. The process was seamless and the Sanny Dhillon did a great job with the inspection and service. I would highly recommend them.

Jay L.

8/15/2023

These guys are top notch. Left a VM and they called back right away to schedule an appointment next day to fix my AC during 90 deg heat wave. Scott was my technician and he was prompt, courteous, and knowledgeable. He immediately diagnosed the issue (mis-wiring of replacement part caused by my error) and fixed it within 5 min. The nominal diagnostic fee was worth it for his time and to get my AC running.

z s.

9/29/2021

Dishonest and they do not stand by the work they perform. I called regarding my HVAC not working properly. The tech came in and said the refrigerant is low. Quoted me $ 585 for a maintenance plan + refrigerant. Changed the refrigerant and left, one would assume that he would have checked and maintained the unit since I signed up to a maintenance plan. WRONG. Couple days later water is leaking from the ceiling on the first floor ( my AC is in the third floor ) my whole attic flooded and the paint is peeling off the walls causing more than $ 2000 in water damage. I called again they send the same tech, he said your coil must be super dirty when we recharged it ... when it starts working again the dirt goes into your drain and plugs it ... why didn't you check the coils after you recharge the unit since you knew this could happen ? Why didn't you clean the unit since I signed up to the maintenance plan ? An extra $ 285 later, he claimed that he cut a copper pipe and reconnected it to clear the Plug. Two years later the unit is plugged again. Called them again since it's not normal that the pipe would clog again in such a short amount of time if it was properly cleared ... this time I go in the attic myself to inspect what was done previously. The pipe he allegedly cut was the Secondary drain line not the main line he said was clogged. ( Pretty much what he did is that he cleared the clog from the main drain with air a 2 seconds job then cut the secondary pipe that was not clogged and reconnected it so he can charge more $$$ ). I called them again they send the same guy who now wants even more money to fix it. I have him check with his boss to either fix it properly or refund me what they charged to clear the pipe . The boss agrees that they need more money for the same repair. They do the job halfway so you keep on calling them for more work. Very disappointed, go with someone that stands behind their work and is honest.

Aileen H.

4/22/2021

Jazz Home Services made replacing our AC and furnace so easy! I liked the quote process because it gave me options.
We ended up going with a great system that has lots of modern features that are convenient and easy to operate.
The installation was also done in an extremely professional and efficient manner. The installation ended with the tech demonstrating how to use the new system.
I am very happy with our purchase!!!

Melanie C.

11/05/2022 12:00:00 SA

Twice we've needed Jazz and each time they came through. There wasn't an upsell, just a fix of our problem, one which we caused ourselves. Very respectful, helpful and most of all kind.

Linda K.

8/14/2023

Excellent service, very professional and very nice admin & technical . Was here on time , fixed our faucet problem & water heater leak, highly recommend.

Stephen J.

6/17/2021

Great service, and already scheduled to use them again (for installation this time)! Our AC unit stopped turning on, and Jazz Heating was quick to follow up, came out just a few days later and within a few minutes found out the starter had blown out. They gave me the pros/cons of replacing the starter versus replacing the entire AC unit (as it's about 18 years old), but definitely did not pressure me to do either option. In fact, the technician (sorry, forgot your name!), waited outside for a good 15 minutes while I discussed the options with my wife. We ended up going for just replacing the starter, but I will definitely use Jazz for when we do decide to replace the unit.

We have them currently scheduled to come out and help get a water softener unit installed. Looking forward to that!

Melissa B.

02/04/2020 12:00:00 SA

Murphy's Law predicts that your furnace will go out during a cold snap. Jazz Heating had high ratings on Yelp, so I contacted them and they were able to come out the same day, unfortunately I had to go to work so they came the next morning, ON TIME! Chris was friendly and made quick work of determining the problem and gave me three options. My furnace is 18 years old, so he suggested going with the first (and cheapest) fix. The part was ordered and a few days later my furnace was up and running. Wonderful company to work with, which isn't something I wouldn't normally say when dealing with repair service, but Jazz will be first on my list to recommend to friends and call when I need them. Bonus, their prices were fair!

Flor G.

12/04/2020 12:00:00 SA

Yesterday, one your technicians, Sergio Aranda went to fix my 20-year old heater furnace at my house where my son lives. He replaced the control board in it and was charged $751.10, but then gave him a $25 promotional discount which end up to be $726.10. I looked up the prices of those Carrier OEM boards and they run from $40 - $440 for the most expensive one. I don't think my furnace would carry the most expensive one because it was not a sophisticated one. I believe that it was an overpriced job.

Avtar C.

10/15/2019

I had an appointment with Justin today to add independent C wire to nest thermostat. He was informative, professional, reliable, and excellent at his profession. I would definitely use his services again.

Jason B.

07/01/2023 12:00:00 SA

Jazz Home Services were able to replace our entire furnace/AC system within 36 hrs of our old system failing, during a heatwave. Super fast turnaround, friendly crew, and great service all around!

sev p.

7/16/2021

Great company with great staff. Very helpful and informative. Sergio was very polite and kept me in the loop with everything going on and with what he was doing. Quick response, quick service. Thanks guys.

Andrew P.

10/08/2021 12:00:00 SA

I've used Jazz several times, for a new ac installation and for repairs. They have always done excellent work and are responsive, professional, and friendly.

Kelly T.

02/01/2022 12:00:00 SA

I bought an ecobee smart thermostat and thought I could install it myself. It turns out I didn't have the proper wiring so I called Jazz because of all their great reviews on Yelp. Amir came out and confirmed the wiring was my problem and gave me options on solving it. Amir was very pleasant and courteous. He made sure everything was working before he left including signing in to the app.

James F.

8/19/2022

They provided quick and responsive service. When your air conditioning unit goes out on a hot day, you get anxious but jazz came through with the same day service and solved the problem. They also have an optional small payment membership fee that provides you a couple of extra visits over the year to check and maintain the quality of your unit as well as discounts on further service. Great service.

Wael I.

02/04/2021 12:00:00 SA

Great overall service, they sent in A team of 3 individuals to replace my AC and furnace, They were or very professional at patient with my questions. Good job!

Michelle R.

10/05/2021 12:00:00 SA

Very professional, knowledgeable and courteous company. Service technician, Sergio was able to diagnose my AC problem, provide a solution and fix the AC unit in a timely manner. Highly recommend.

Michael S.

5/20/2023

We got a bid from them for a heat pump. They were professional and nice. But way over priced. There are other very highly rated places with lots of reviews that are priced materially lower. I don't understand why people pay their rates

Harin B.

9/23/2022

Excellent diagnostic AC service by Zachary to detect the leak from the unit. We are very happy with his technical services.

Jay K.

1/25/2021

Absolutely terrific experience. This is what I expected when choosing Jazz over their competitors.

Jorge and Fernando clearly know their craft well. They were incredibly courteous and respectful.

For various reasons the furnace installation couldn't be executed as originally designed. The crew came up with a solid (less complex) solution, and Danny our sales rep made a very fair price reduction without any haggling nonsense.

Jazz proved they are highly experienced, straight up, no nonsense company. Anyone who offers a 10 year guarantee on their labor has to get it right the first time. These guys delivered.

Anthony S.

11/04/2020 12:00:00 SA

I called Jazz to get a second quote after reviewing bad reviews for Costco installation in my area. Danny came to my home and provided 4 quotes for different unit installs. After multiple phone calls, Danny helped produced a quote that met what I was looking for. The install team was courteous, efficient, and easy to work with. They installed a furnace only and it's working well so far... I'll update if anything changes. Jazz only offers Lennox furnaces, so if you're looking for a different product brand you will have to go with a different company.

Darrell W.

1/28/2017

Jazz was awesome and as professional as they come! Very friendly guy and figured out the problem fast. He installed the replacement part very fast as well and I'm very satisfied with the result! Thanks again for your help! Yay for a working heater!

Ida S.

10/05/2021 12:00:00 SA

Our AC gave up on us over the weekend and we needed to get it serviced to get us through the rest of the hot days expected. We reached out for quote and heard back very promptly. And within the repair was the ability to schedule for their next available appt which was Monday. The technician, Ravi, showed up on time and quickly assessed the problem. He had a part needed for the repair in his van. We had cool air again within 30 min of his arrival. He also talked to us about why this may be happening. He was very professional and knowledgeable. I would call them again if we ever have another issue!

Jerome N.

11/30/2021

One word to describe this company and technician.
Professional

They always notify me in time and they are very efficient. Great customer service from SALES, Support and technician.
I recommend this company and will call them again whenever I need it. Thanks to Ravi and thanks JAZZ.

Param R.

12/20/2021

Jazz did Good work. Arrived On time. explained what needs to be fixed. Fixed the problem.

Misty D.

3/19/2021

My old house went from absolutely no AC and old wall heaters to a complete HVAC system in two days! The company has great communication from working with the sales to keeping me updated on what was to be expected each day of install. I'm excited to have central heating and air! Thanks!!

Shahla M.

10/30/2018

We called Jazz to replace our current unit as it is old and not working properly. They responded quick and had a gentleman come look at the unit. We are in the restaurant business so we needed this taken care of quickly. They managed to take the whole unit off the roof and replace it with a new one using a HUGE crane! Happy they were able to come early enough so that customers can park when our restaurant had opened. Extremely friendly crew. Our customers, staff, and myself are extremely grateful!

Anny W.

6/13/2023

Can't go wrong with Jazz. Within two days from my call, I was able to resolve my water heater issues. Brent showed up on time and explained to me the issues in a professional way and patiently answered my questions. He was able to replace my water heater in the same day. Highly recommend Jazz if you have water heater issues.

Alex K.

8/28/2018

I received a phone call from the company who stated they rechecked their prices and agreed that I was charged more than what some of their competitors would have charged me for the same work. I was impressed that this company actually read my review and went out of their way to make it right with me. Very very few companies out there that would do such a thing.

So to recap my original post, the technician did a nice job fixing my AC and now that the company adjusted their prices to be more in line with their competitors...and going out of their way to make it right for me, I feel they are deserving of a 5-star rating!

Arun K.

09/07/2022 12:00:00 SA

I know while in the midst of heatwave, it's probably not a good idea looking for AC installed but I am glad I went with Jazz heating and air conditioning. While some of the other companies told me they were busy until next week, Jazz heating and AC sent Shawn from sales team right away to give me an estimate and he was here on promised time. He gave me a quote that felt quite reasonable to me based on my comparisons with other quotes that I have received. I know prices have gone up a little also but all in all I felt I was getting a good deal. Today, the installation team came and once again they showed up at promised time to do the installation. I could tell by talking to them, that they were very knowledgeable and did an excellent job installing the new AC and also bringing everything upto code. All in all I am very happy with their service. I want to thank all the team members who helped me during this heat wave.

Evonne R.

1/26/2021

They showed up early and had the proper gear on. After talking for a couple of minutes the tech got to work. He was in the attic for a bit. When he came down he knew what was wrong. Funny, Because they were the third company we tried. Good thing was, they were the charm!! He got right to work and fixed the issue within an hour. The cost included the service fee which was very reasonable. We will definitely use Jazz again!

Marina Z.

07/12/2022 12:00:00 SA

We are fully satisfied with the service. Fast and professional job. The technician fixed the starter in our conditioner unit. He also gave several advices regarding replacing all system HVAC + conditioner. It is working 26 years for today.

Kunwarjeet S.

8/29/2022

Zach is the best at customer service - he installed the smart thermostat and was very meticulous about the checks .

Highly recommend the services

pete w.

9/21/2016

It's hard to put into a Yelp review how grateful we are to have found these guys.

I am in a predicament to say the least. We hired just about the worst contractor we could have hired. We did our due diligence but they were masters of the con. What can u do? (Everlast construction - beware!!)

The problems with our HVAC system were many. It wasn't installed to code, and was even set up in a way where if it was left as is, electrical fires and/or the previous hvac shorting out due to being wired so incorrectly.

The guys at Jazz were able to take an incorrectly installed system, cut out my old one unit and safely remove it, then install a new hvac with all the corrections to every line. What we have now is an efficient heater that works - and isn't a fire hazard. Imagine that!

This isn't even the nicest thing they did for us. Turns out, the ghost of my crooked contractor was still haunting us. We could not pass inspection without a hers test, yet the person hired previously to complete it, disappeared off the map. Jazz got a new one going, and spent several weeks tracking down all the people and paperwork needed to do one from scratch. Needless to say, it was unprecedented for them, no picnic, and they did it happily. Never wavered, never hesitated and always called back and kept us updated.

I would recommend them to my mother. These guys will do a good job. They have a kind vibe and I have no reservations in giving them five stars and propping them up. Would hire them again. Thank you jazz!

Edit: these guys have come
By three separate times to fix more issues left by the previous inept criminally minded assholes at Everlast construction. All three times, no charge, super sweet attitude and just supremely helpful. Hire these guys.

Howard F.

6/30/2021

Showed up on time, was extremely knowledgeable, and really just a great experience. Thank you!

Phyllis L.

10/09/2017 12:00:00 SA

I have been dealing with these Carrier Dealers for several years. They are very friendly and knowledgeable with anything HVAC. I highly recommend this company!! :)

Perry T.

12/02/2021 12:00:00 SA

Great service from initial inspection to finding the right replacement furnace and installation the following day. Highly recommend Jazz Heating!

Atsushi Y.

04/03/2023 12:00:00 SA

Impressive service. All process for the new installation of electric air handler and water heater is outstanding. I did Q&A with Shawn before I decided to go with Jazz Heating. All answer came back promptly, nice and clear. The quote seems fair. The installation day, the Hero Team #3 came to my house on time (with location tracking). Did beautiful job, all system up & running on a same day. I found a minor issue about a room breaker after the crew left. It was Friday almost around 10:00pm. I called the office, the lady picked up the call, listen to me the situation (I also emailed to Shawn). They immediately set up the next appointment scheduled on next day (10:00am Saturday!) . The technician Rich Passariello came to my house on time (with location tracking). He immediately found the root cause and fix the issue. All process are nice & easy. All of them in Jazz Heating are so kind, polite, knowledgeable. I 100% recommend Jazz Heating. Thank you very very much.

Minh D.

1/26/2018

Jazz and Bozzi were great to work with. We had an issue with our heating unit and Jazz himself came out to diagnose. The PC board was bad, so one was ordered and Jazz came back another day to replace it. After replacing the PC board, it was found that whatever killed the PC board also killed the blower motor (likely a power surge to an older unit without the newer surge protection). With repair costs surging and our unit being 30+ years old, we looked for a complete furnace replacement. Since our AC unit was also 30+ years old, we decided to do both at the same time. Bozzi gave us a few quotes on energy efficient models. We also got quotes from a few others and Jazz's price was a bit lower than others while still proving GREAT responsive communication throughout the whole process (some others felt a bit shady). We ended up going with Jazz for a new high efficiency furnace, high efficiency AC, and a smart thermostat install. We would definitely recommend them for your HAVC needs. It's nice to work with well run family owned and operated business.

Shashank S.

2/21/2020

One fine late Sunday night in February, our HVAC heating stopped working. Early in the morning around 8, I requested a quote and didn't get a response soon so I decided to call. They were very responsive and scheduled an appointment on the same day for 11am. We could track our technician on the map which was great. Our problem was diagnosed and fixed in time. They also offered their annual check up subscription of HVAC which we ended up taking.

Paresh L.

9/28/2021

Sunny our technician is very knowledgeable and explained lot of things related to Air conditioning and heating while he installed two thermostats at our home.
Highly recommend for their skills, timeliness and great attitude

Steve O.

2/23/2023

We had a new AC installed in our home this week that had no previous AC. We had Hero Team 01 show up on time with Allen as the lead and Kevin and Pedro assisting. They were here a solid 10 hours and we are so pleased with both the installation and customer service they provided. Additionally, Rich (a technician) came out the following day to resolve an issue with our thermostat that he was able to fix the issue at no cost to us. All around we have been very happy with Jazz Home services and that includes calls to the office whenever a question arose. Shawn was our sales person and he was always available for the numerous questions we had leading up to the installation. We highly recommend Jazz Home Services for any HVAC related issues.

Lana C.

9/21/2021

Jazz was the most competitive on pricing passing Costco and Home Depot. Team Hero came on time to install, it took them about 6 hours. Very respectful, answered all questions, cleaned up after themselves. No complaints. Will recommend.

Asif L.

12/09/2022 12:00:00 SA

I hired Jazz to install two new Lennox 2-stage dual-fuel heat pump systems on 2-story house after getting competing bids from multiple local HVAC companies. My house is a 2-story 1979 construction SFR with separate ducting for the upstairs and downstairs areas and we were replacing two gas furnaces (i.e., no A/C) with complete HVAC systems. While not the lowest bid that we received, we decided to move forward with Jazz given their lifetime labor and parts warranty, positive Yelp reviews, and their ability to complete the project quickly (while some other HVAC installers were dealing with supply chain issues, Jazz was able to complete my installation within 1 week of signing the contract). The installation crews were really professional and were willing to work with us on the placement of the outdoor units and to address some of the minor hiccups that came up during the install. I am also very happy with the prompt warranty service that we have received to date (a blown fuse on one of my furnaces, and one heat pump stopped working due to a refrigerant leak and Jazz is working on troubleshooting this).

However, the reason I am docking one star in this review is because they missed an important aspect during the initial site survey, which is now preventing me from using both my systems simultaneously until I spend more $$ on electrical work. Specifically, my previous (original 1979) setup had both my furnaces on the same circuit - which is not apparently not compliant with the current electrical code - but did not have any issues with overloading / breaker tripping. But the new equipment installed by Jazz is causing the circuit to trip every time I run my upstairs and downstairs units at the same time (aside from also likely becoming an issue during my upcoming permit inspection by the city). While I understand that this is an issue with the wiring in my house, I would have expected this detail to have been flagged during the site survey (the shared circuit was clearly indicated on the sub-panel) and the costs identified upfront in my estimate i.e., a lay person like myself cannot be expected to know know the electrical codes and the requirements of the equipment being installed, which is why we hire the professionals. At this time, I am working with Jazz to try and find a reasonable solution to this issue that does not put a further dent in my wallet on top of an already expensive project. So my only suggestion to the Jazz team would be to spruce up their site inspections (especially on older constructions) prior to contract finalization to avoid any surprises and hidden costs for homeowners.

Overall, I am mostly happy with the service that I have received from Jazz to date and would recommend them to others for their HVAC needs.

David R.

11/06/2020 12:00:00 SA

Worked on a couple of project for me. Prompt, expert, friendly.

Anil K.

12/02/2021 12:00:00 SA

Steve did an awesome job in installing Nest thermostat by replacing a 3 wired old honeywell thermostat. He was quick and completely knowledgeable of the Hvac systems. He even gave good tips on running the system well. I would highly recommend Steve and Jazz.

Catherine J.

05/08/2020 12:00:00 SA

Hands down the best experience we've ever had with a home project. We had two different types of new a/c units installed with Jazz:
1) Punctual - The crew sends an email when they are on their way and they arrived exactly at 8am.
2) Responsive - Our home advisor, Ravi, sent us a quote immediately after he scoped out the project and was immediately available if I had any questions. If he was in the middle of something and couldn't answer right away, he would let me know he would contact me back at x time and never missed a beat.
3) Considerate - The installers, Trevor and Cody, were great. They respected our space and worked efficiently.
4) Organized - Before the job begins, they sent an email telling us how to prepare for the job and what to expect. They walked us through their work and showed us pictures of the job.
5) Professional - They were the definition of great professionalism and customer service, down to the detail. (They each have outfits that have their names embroidered on it!)

Thank you Ravi, Trevor, and Cody.

Ailee W.

12/22/2020

Very professional crew especially Roberto. Highly recommended. I have used their services twice so far - one for HAVC and recently on a leaking issue that Roberto came by. Very impressed and happy.

Jeannette O.

12/20/2018

This is undoubtedly an honest company. A technician came to my home and walked me through everything he saw, he even took pictures of the unit which is located on the roof, and shared them with me so I can understand what he saw. The technician was definitely an expert at what he does. I contacted The company a few days later because I had not received my quote. With the cold season my home was reaching lows 50s temperatures. The owner personally called me to apologize for the delay he admitted that a new employee had dropped the ball. He personally managed my quote and provided me red carpet service. I have no doubt that he genuinely cared. We all make mistakes the biggest test is how we recover from them, his service recovery meant a lot and because of his high standards they are a 5 Star company in my book.

Feng H.

07/01/2021 12:00:00 SA

Gods job! Roberto helped me to replace a toilet. He was so professional and did the done quickly& efficiently. No doubt to contact this company, good service, planning in advance and made the job done in good quality.

Rijanti H.

7/19/2021

It was a little bit long waiting but it was worth it. Sergio came to check the AC unit. The complain is the AC unit didn't blow cool air, but Sergio checked the unit is old but still good. Just because the heat wave in June last yime can't be avoided. Sergio explained that if both thermostat (upstairs and downstairs) are on, it means the unit will split its capacity. He gave solution to install dampers to direct/control the air, but I can't make the decision and I asked him back, if you are me what is your decision? He answered that the AC unit is old anyway, maybe when I decide to buy a new unit, we can change all the air flow in the house at the same time. I like his honest answers in everything. Thank you so much! This is not the first time I choose Jazz, but I remember the first experience with Jazz also amazing. Thanks again.

methi r.

7/14/2021

Excellent service - fast and very efficient. Had an issue with shower temperature control in two bathrooms. Jazz services responded very quickly and sent over a technician who was very efficient and quick in diagnosing the problem. He also explained the issue very patiently in layman terms and was upfront and transparent about the cost involved. I found the cost to be reasonable as well. Roberto our technician provided a quote and once we approved it, came in to do the work as per scheduled. He finished the work and cleaned up the area - again fast and efficient. Really appreciate the mask and CoViD safety protocols followed by Jazz services and the technician. Definitely going with Jazz again for anything needed in future.

Kaui C.

7/19/2023

Excellent customer service provided by Brent Daniels and Aaron!! They were very efficient, knowledgeable and friendly.

I would definitely recommend Jazz.

Sunil S.

08/12/2023 12:00:00 SA

They are really good and fast. They are a little expensive. The work was 5 minutes. 499$. I learnt how to do it now so probably won't need it for another 5 years. But it's a great idea to start my own business with this high profit margin.

Catherine B.

03/12/2019 12:00:00 SA

Great customer service! Mirza was quick to reply to my questions with detailed answers. He also provided the best competitive pricing.

Lunar G.

7/23/2021

So my Ac went out on Tuesday and we were able to get someone out by Friday, Sergio did amazingly he walked me through what was wrong and got it fixed same day!

I had to replace a part and he'd given me a few options and informed me of the differences in warranty and price.

I couldn't be happier! Totally a 10/10

B L.

12/07/2021 12:00:00 SA

The service provided to repair my furnace was great! Zachary seemed very knowledgeable and enthusiastic about getting my 20+ yo furnace to warm up my cold nights. As a result of the age of the furnace, he checked to make sure that there wasn't high levels of CO2 (carbon monoxide) that would compromise my safety. I would use this company again as well as refer friends.

Rob A.

11/09/2020 12:00:00 SA

Perfect service and we love our new Nest! Thanks Justin Stancliff (technician) and Jazz! I would recommend Jazz to anyone.

Barbara P.

11/04/2020 12:00:00 SA

Ravi came to my home right at the beginning of my service window (a bit early actually which was appreciated). He notified me via text when he was 15 minutes out as well. He arrived in proper covid gear including mask, gloves, and shoe coverings. He was kind, efficient, friendly and very wiling to answer my questions and give me proper direction. He fixed my HVAC problem in less than 15 minutes with a new part he had in his truck and was on his way to his next job. Would highly recommend. Great service, plus friendly and knowledgable technician.

Kevin C.

4/16/2021

I had a smart thermostat that wouldn't turn on anywhere in the house for some reason. Sonny stopped by and quickly fixed the problem the last guy left behind. He was professional and made sure to distance and use all protective gear, all for a reasonable price. Would recommend again for future HVAC needs in Fremont!

Arno S.

08/01/2017 12:00:00 SA

Highly recommended - very professional, on time, with great attention to detail.

Did 2 replacemements (ac, heat) in one go, including a re-do of the air intake duct to reduce noise. All done within one day. Super happy with the results.

Will use them again, for sure.

Linda S.

09/09/2021 12:00:00 SA

I had called Jazz because my air conditioning stopped working in this triple digit weather. It took a little bit of time to schedule a technician to come out but understandably because it's been so hot. Steve came out and diagnosed the problem quickly as a bad motor. He gave me an estimate and said he would find out how quickly he could get a new motor. He said he would get back to me the next day to give me an update. He did and said that he found a motor, told me how much it would be but that it might not be available until later in the week or next week which bummed me out because I had already been several days without air-conditioning. I asked him if he could possibly expedite it and he said he would do whatever he could. Later in the day I received a text to confirm an appt to install the new motor the next day! Steve just left and I now have air-conditioning once again! AND it was less money then was estimated which is always a great thing. Steve is awesome! I will request him if I ever have another issue but hopefully that will not happen again as much as I like Steve LOL! THANK YOU!!

Hao Z.

6/16/2019

I signed up for their maintenance plan and then decided to quit it since I think it's somewhat pricy for me. The company refunded me the fee of the plan and also the diagnosis fee! This is truly demonstrating their motto: doing the right thing for customers.

Vamshi R.

06/12/2020 12:00:00 SA

Ricky was on time and explained in detail the problem with our AC unit and fixed it in one go.

King S.

04/08/2022 12:00:00 SA

I called to have the AC serviced for the season, Justin came over to service my AC unit. Excellent customer service, superior professionalism and was very personable. Would highly recommend for any of your HVAC system needs.

Ramanj P.

12/09/2018 12:00:00 SA

I got new heating system done by Jazz heating , they did a professional job. Bozzi Mujkic got the work done in one and half day also schedule work less than three days. I'd definitely recommend them.

The crew was professional, polite and friendly. I'm planning to get my AC installed in summer as well.

Sheri Z.

4/24/2022

We were very happy with Jazz's A/C installation a few years ago. So, without hesitation, we contacted them again for replacing our two thermostats.
Ricky came on time and did a great job. He is very friendly and extremely professional. We highly recommend Jazz and will definitely call them again for our future needs.

Ricardo M.

08/11/2022 12:00:00 SA

Great experience with Jazz. In less than 24 hours they sent Ravi out to my house and within 20 minutes of him arriving I had a functioning AC. My capacitor went bad and he replaced it on the spot. He was professional and courteous. Based on this experience I'll be calling them again if their services are needed.

Matt A.

4/27/2020

My air conditioning wasn't working. Jazz had two different technicians visit to diagnose the problem. The first said it wasn't the capacitor and the second determined the root cause to be a bad compressor. They said the unit was under warranty but they'd have to charge for labor, which makes sense but was not cheap to refill the refrigerant.

Fortunately, I only paid the diagnostic fee and didn't agree to the expensive work repair. I got a second opinion that determined it was the capacitor and had it fixed the same day for much cheaper. I'm disappointed that Jazz misdiagnosed this easy fix.

Mark N.

9/23/2022

Ricky, the technician has been amazing in servicing our AC and repairing it when needed at a very reasonable cost and timely manner

Karen D.

4/25/2022

Getting an appointment was quick, serviceman was a little early/on time within the window of time provided and he was able to fix our AC unit. We would highly recommend Jazz!!

Ann B.

7/15/2019

I live in an 1920ies house in Glenview. At eighty years old I was dreading the reality that I needed to update a bathroom, the water pipes and the antique furnaces. I lucked out to have Jazz spend half an hour at my house helping me figure out why my hot water had disappeared and what I needed to do about it, why I should save and refinish my bathtub rather than buy a new one, and how much $ I'd save from installing a new furnace. Most important, he recommended that that I find someone who specialized in installing water pipe since a specialist would save money. He then offered to give me a referral. I highly recommend Jazz to anyone who is looking for a very knowledgable, experienced and ethical heating, air conditioning and plumbing contractor.

R G.

08/04/2021 12:00:00 SA

Our AC has stopped cooking and after multiple companies diagnosis the problem to be different (bad compressor) with repair quotes all over the map, I found Jazz. Technician from Jazz not only correctly diagnosed the problem but also fixed it promptly for a lot less than so the other quotes I had received. They explained the problem step by step and kept me informed right through the repair process.

They stress now my go to repair people for heating and cooling issues.

Monica A.

09/02/2021 12:00:00 SA

We called over the weekend, they sent Zachary out by Monday. He was very knowledgeable, friendly and quick!

Viren P.

10/08/2021 12:00:00 SA

The entire team right from scheduling to Zachary who came over to inspect the furnace were excellent and knew what they were doing. Thoroughly professional!

Alena C.

8/31/2021

Phone response was great- communication through text and email were excellent. Technician was on time and fixed the problem with our older A/C unit with a part he had on his truck. So fast! This is the best all around service we've had, from the phone call to the result. Thank you!

J Y.

3/22/2021

Had our hvac system replaced and a couple minor issues fixed afterwards. Happy with the service overall. Just wished we were warned our fire alarm may go off and vents may release smelly odor for hours after a new furnace is installed.

Kirk T.

09/05/2017 12:00:00 SA

Jazz is great! We can't recommend them highly enough! They tried for over an hour to get our old system working. When it was clear that it was irreparable, they recommended a new system at a very competitive price. They took our lifestyle into account when preparing a quote. I questioned them on their selections and Bozzi clearly explained why he recommended one unit over the other. They installed the new unit quickly and efficiently, without any hidden fees. They stayed true to their quote and were a joy to have around while installing the system. Thank you Jazz!! When our upstairs unit goes out next, I will call you!!

Tiffany R.

8/13/2021

Ricky arrived early after calling to confirm if it was okay. Once here he was courteous, and patient with his explanation of what the issue was and what the next steps were. He was even kind enough to share some tips when I asked if the system was Nest compatible. He was very knowledgeable and would recommend Jazz Hearing & Conditioning to all my friends & neighbors.

Ravi T.

02/02/2022 12:00:00 SA

The booking was fast and service appointment was available for the next day. Our technician Steve arrived on time and quickly diagnosed the issue. He had to order a part but made sure the heater was back on so we don't sleep another night in the cold. He arrived two days later and fixed the part. Very happy with the service.

Mark C.

5/18/2021

Been using Jazz for my AC and heater issues the past couple years. Been very happy with our service. Justin is very knowledgeable and courteous. Their text notifications and email alerts about upcoming appointments and when techs are in their way is very helpful for service visits so I can plan my schedule.

Meenal K.

2/18/2021

I am really happy with the company. They were very responsive from start to end. They gave us a great quote for replacing our hvac and water heater. They came home Swiftly and finished up the job in a day. It has been 2 months since the install, we don't have any issues. Loved how good they were about covid restrictions and how easy they were to work with.

Deborah M.

6/24/2020

Today was very productive, had a free consultation discussed options, received 3 written proposals for 3 different options, scheduled for work to be done.
Very professional and knowledgeable. Received Excellent Service! Thanks Jazz Heating & Air

David E.

2/22/2018

What an incredible customer service experience! We called Jazz and they were able to come out the same day within a few hours of the call. We were experiencing a cold snap and our furnace blower motor was not working. I wish I could remember the technician's name but he was fairly new to the company. He had great things to say about the company he works for which is refreshing in today's world. He inspected the furnace,, conducted some tests and gave us a quote to fix which I felt was reasonable. It didn't take him long to get the repair done, I paid the bill and after he left I realized he had included the $99.00 diagnostic fee which was not supposed to be included if they did the work. I called the office and was told they will either reverse the charge on my card or mail me a check if they could not. Before I could even check my statement to see if the charges were reversed a check arrived in my mailbox for the $99.00. So if you are looking for a company that has integrity, is professional and very knowledgeable this is the place to call.

Z S.

02/05/2021 12:00:00 SA

Had a noise coming out of the furnace, and I found Jazz Heating. Everything about the process was smooth and easy: I called to make an appointment, and then the rest of it was handled via text, including letting us know when our service person was on his way. This sort of appointment making really fits how I work and communicate. They also let me know ahead of time how they are working during the pandemic and what to expect, which I appreciated. Our person showed up with a mask and kept the right sort of distance whenever possible.

The person himself was really professional. He gave us a price to fix the issue but also gave us options for moving forward because the furnace is old. We now need to figure out the right way forward for us, and he totally got that. No sales pitches or getting pushing. I appreciated that he made me aware of their annual service option, but he didn't lean on me to sign up right away. I like getting information and doing some research, and then moving forward. If that sounds like you, Jazz Heating is a great place to go with. I really do *not* like pushy salespeople, and I really *do* like concrete information.

Lastly, l'll point out that I have had a lot of experience in the past with various people who show up to my house already grumpy, frustrated or otherwise unpleasant. It's awkward at best. I really appreciated the person who came today to diagnose what's going on with my furnace. He just carried out his job in a professional way, and gave us clear options. Whatever Jazz Heating is doing on the backend in terms of training, professional development, and general business practices are obviously working.

We now just have a decision on moving forward with a repair or replacement, and Jazz will certainly be our people to do either once the time comes.

Dave D.

09/01/2016 12:00:00 SA

The Jazz team is fantastic! My technician Mirza was excellent. Arrival was right on time at noon for a noon to two pm window, which was great when someone is busy and isn't sitting around reading a novel while waiting two hours. And within 10-15 minutes diagnosed and fixed programming issues with my Nest thermostat that I spent weeks diagnosing by phone with Nest tech support (which I recommend as well). My best advice to busy DIY'er's (and despite by affinity for the Golden State Warriors), go Jazz!

Alan J.

12/03/2020 12:00:00 SA

Replaced 20 year old furnace and AC unit with new energy efficient equipment. Everything from estimate to quote to install was professional and top-notch. Everyone who came out to the house was knowledgeable, professional, and in these times, safe. This was my second time using Jazz and would use them again.

Chris C.

07/12/2021 12:00:00 SA

My AC was spewing hot air and was able to get Jazz to service my unit

Sergio came out and troubleshoot the unit. The refrigerant was low so he he added some but was able to diagnose that the TXV was the main problem. The added refrigerant helped me stay cool for the two weeks it took to get the part ordered and to get on the schedule again.

Sergio's second visit he was here right at 8am and got everything done in less than two hours.

Now the AC works great!

One comment is that my system is a Bryant and they mainly support Lennox. They still worked on my system with no problems.

Ramesh K.

3/20/2022

Excellent service by Jazz team and technician Zachary Mancha. Zachary did a thorough inspection of furnace, filters etc. cleaned filters, tuned the system. Very happy with the service and the detailed explanation on how to take care of our system.

Gildas P.

12/04/2016 12:00:00 SA

I woke up on the coldest morning of the year and ran to the thermostat to turn on my furnace in the morning, to no avail. I immediately ran to Yelp to find someone who can come out as soon as possible to repair my furnace. I work from home so it was extremely important for me to get the system back up and running as soon as possible. Jazz was my first call and the office was very accommodating in squeezing me in on the same day. Jazz, the owner, himself came out and nearly immediately was able to diagnose the problem. It turned out to be a very simple fix as the hot surface igniter in my unit was bad. He had the part on the truck and replaced it right away. The system kicked on right away and my house feels toasty again. I can't put into words how appreciative I am of their customer service and responsiveness. Will definitely be calling them again for any heating needs in the future for my home.

Wendy S.

12/14/2022

They did a very good job installing our new water heater. Brought everything up to code. They were prompt, polite, even showed up in booties so they wouldn't get our house dirty. We couldn't be happier. I've already recommended them to all of my friends and family.

Kim S.

9/28/2021

It's a real pleasure doing business with this company and to give them a 5 star review - Excellent all around rating. Nothing is too much trouble. Prices are reasonable. People are professional, thorough, friendly and really go out of their way to ensure % satisfaction. Was super happy with their work!

Brad L.

10/01/2021 12:00:00 SA

Daniel was very professional and efficient when looking at my furnaces for a replacement quote. He easily answered all my questions and made recommendations for my systems. I never felt pushed into one option or another.

Elena C.

7/16/2021

Robbie showed up on time and found the problem very quickly for our very old A/C unit. Up and running fine again. If R-22 was needed, it would be $300 per pound, but not needed. Highly recommend!

Simon K.

05/01/2017 12:00:00 SA

Always great to find a top-notch group when it come to home repair and improvements. They got back to me immediately over a weekend to arrange a NEST thermostat installation. Bozzi and father both came out and were very knowledgeable about the systems and the many pitfalls of installation. They are professionals but also warm and helpful. Can't recommend them enough.

Lisa N.

05/04/2022 12:00:00 SA

I have been very happy with Jazz. They take care of my heating and AC by checking it every season. Everyone they send out has been professional and competent.

Raghu K.

6/18/2022

We had our water heater fail with a puddle of water in the garage and contacted multiple companies to receive quotes. Jazz (Boom) had the most informed tech, who was able to answer all our questions and provide us guidance on different heater brands.

We also had a change of heart on removing the recirculation pump that was installed. Jazz did that promptly. Highly recommended!

A B.

2/24/2021

Zachary got here a little ahead of time which worked perfectly for me. He was very professional and courteous. Wore a mask and shoe covers. Explained to me exactly what he was here to do, which was basically a quality check for hvac equipment that was recently installed. I continue to be thoroughly impressed with the service I have received from Jazz and I will continue to sing their praises to all my friends and acquaintances. Thank you for being the incredible company that you are. And thank you Zachary for your service today.

Richard E.

7/29/2023

Rich came out and helped me get our AC blowing cold air again. Booked an appointment on their website the day before, and they were out the next day at 10am sharp. Walked me through the options, did the work, verified it worked, and even gave me some advice on parts that were still fine, but to keep an eye on. Will use them again without hesitation if needed.

Kate H.

04/04/2018 12:00:00 SA

The people at Jazz were very prompt and were able to fit me into their schedule quickly which was nice. I called Jazz because they were listed as Nest experts via Nest because I was sure I programmed my Nest backward. The technician said that I had, in fact, installed it correctly and that my compressor was the issue and that it was cheaper to replace the entire system. After they left, I realized that my AC was still under warranty and called the warranty company to come out and take a look. They just left and my AC is working and I had programmed my Nest incorrectly which is what I thought was wrong the whole time. The cost to replace the system with Jazz was going to be $12K all because they couldn't figure out what I was telling them was wrong. I just think it is really strange when they are considered Nest experts. I'm not sure if they were trying to pull one over on me or not. They were nice enough so I don't think they were which is why this review is a 3 instead of a 1. Just another example of why you should get a second opinion.

David S.

09/08/2021 12:00:00 SA

My AC wasn't cooling. The tech came out to check said the coolant was leaking or blocked. He checked the pressures and explained what the metering device meant. The estimate for the testing was expensive and the repair. He recommended that I check my original paperwork for the installation. I respected his honesty.

Nick P.

4/20/2023

I haven't received this level of service from any company in years! Jazz was courteous, responsive, fast, capable, up-best, and provided the best communication possible. I would give them more stars than 5 if I could. Every person I dealt with was a consumate professional. Very glad I came across them for my furnace replacement. It's literally the next day and they are done. Amazing!!

Steve H.

10/15/2021

I can't say enough good things about my experience with Jazz Air Conditioning and Plumbing. I had their service man Sanny come out and diagnose an issue I thought I had with my AC unit. He went through a thorough diagnostic of my unit and discovered that the issue was a plumbing problem. Not only that, he also pin pointed where the problem was originating from, something he did not have to do. I was so impressed by Sanny's service I went through Jazz again to address the plumbing. Their serviceman Roberto came the next day and within the hour the problem was fixed. Both Roberto and Sanny were a pleasure to deal with. They came within the time window stated(Jazz sends you a link in an email and text where you can track their driver on a map and includes an estimated arrival time), were professional, solved the issues I was having, and also answered any questions I had. I had Roberto and Sanny come back the following week to address some old plumbing issues and to service my AC unit. Again totally consistent with being on time, courteous, and professional. I'll be using them for all my future plumbing and hvac needs. Thanks fellas!!

MaryAnn H.

12/07/2021 12:00:00 SA

Excellent customer service received from Steve! He was patient in answering all of our questions about our heater; and, explaining every detail of what, how and why the repairs were completed. During the service, he significantly improved the functionality of the 14 year old heater. We will not hesitate to call Jazz Heating when we replace our heater in the next year or so...

Elisa C.

08/10/2020 12:00:00 SA

What is your company's warranty? What is the warranty for any parts replaced?
Please and thank you!

Allen S.

08/04/2022 12:00:00 SA

I would look no further for your heating, ventilation, and cooling needs. This group is stellar and extremely professional. They do their due diligence and provide a careful assessment and diagnostic of your system. They are honest and will never try to upsell you unless it's something you actually need.

Today, Ricky Chavarria was our technician and he performed a through inspection of our system. He also provided great education on how to mitigate premature failure of my hvac system as well as ways to improve the air quality in our home. Thank you Ricky and Jazz team!!

Allen Shiu

David C.

02/02/2021 12:00:00 SA

Timely, professional, explained issue in layperson's terms. Explained options and costs succinctly. Took safety precautions.

April R.

10/22/2021

Zachary did our furnace maintenance today and educated us on important details. So glad we went with Jazz. the maintenance plan is reasonable and we're in great hands!

Nolan B.

7/14/2021

So far so good! Got the maintenance package and haven't regretted it yet. Fast and respectable service from the office to the field. Got this compressor to reduce the amps and it made my A/C colder blowing out the vents! Also, glad I had the maintenance performed because it blew out the fuse and wasn't working properly for maybe a few weeks.

From looking at other companies, this seems to be the best!

Sheila A.

6/24/2022

Sanny Dhillon was quick to fix our system and gave suggestions on how to properly maintain our unit. I can't be happier with the service he provided. Highly recommend Jazz Heating and air condition

D. T.

6/15/2021

Update:
Today Steve came out and serviced our ac unit. He was thorough, showed us photos of what he saw, and told us what he recommended to keep our ac unit in good shape. He wore booties and a mask when he came in the house to check the thermostat, and was very personable. This company has honest technicians who know what they are doing, and we highly recommend them!

In December 2020, our furnace was giving off a strange smell reminiscent of nail polish. Another company told us we needed to replace the entire hvac system. We called Jazz for a second opinion, and Sonny discovered that our capacitor was shot. He replaced it in less than an hour and we had heat again with no bad smell. He wore booties over his shoes when he came in to check the thermostat, as well as a face mask and gloves, and he was highly personable. We wholeheartedly recommend this company!

Nestor L.

1/17/2022

Extremely straightforward company to work with.
Timely response to initial diagnostic request for why my furnace wasn't working. When initial solution did not work, they quickly provided alternatives and made the appropriate cost reductions. The service technician (Sonny) representative was very honest. The installation crew (Josh and Scott) were very meticulous. The client sales representative (Stephen) was very reasonable. Highly recommend this company.

Tanya P.

01/11/2019 12:00:00 SA

Couldn't be happier with the service if Jazz Heating and Air. We got an unbeatable quote for a replacement heating and new AC units. The technicians arrived on time, were very friendly and hard working. They were done in under their promised time.
Definitely recommend them!

Ayshe F.

02/05/2021 12:00:00 SA

Very professional, informative and transparent. They were very efficient with repair and will continue to use their service going forward. I highly recommend!

William D.

7/18/2018

I was very impressed with Sergio, the technician who came to our house to check our air conditioning system. He was thorough, knowledgeable, and proactive in suggesting how we could make the current system work better and modifications we can make in the future to improve performance.
Our system is 22 years old so we requested a bid to replace it. The day after Sergio checked out our system, we received a comprehensive and competitive bid.
Based on the reviews we read, and the service and responsiveness of Jazz, we decided to choose them to replace our system.

Raz A.

02/04/2023 12:00:00 SA

I called this company a few years ago for a furnace inspection. The furnace had gotten louder and there was a condensation drip. I thought because of the name of the company it might be a black owned business which we support when possible..NOT. The guy fixed the leak (which wasn't entirely fixed) and said the furnace was functioning normally but when I asked about adding AC he said the furnace wasn't installed correctly, they wouldn't work on it, and we would need an entire replacement. Fast forward several years to getting a REAL HVAC inspection, the duct work was bad and needed to be entirely redone. We've been circulating nasty basement air that was getting into the system in multiple places including right at the intake which should have been very evident during the inspection this company did. The drain pan was not positioned correctly and a couple other fixable things. The furnace now runs quietly and efficiently. The furnace itself is an older model but 90% efficient, nothing wrong with it. AC actually can be added in the future by keeping the frame/new ductwork and replacing the guts of the furnace because it's large enough to house what's needed. Don't waste your time or money on this company!!!

Igor G.

6/19/2019

Amazing experience, real professionals!

Stage 1. Planning.
I called Jazz to do some plumbing - move pipes and valves from one wall to another. They responded the same day and scheduled a free estimate in a couple of days. They are real professional - checked and explained everything, so the estimate matched the final price.
I really like the notification system they are using - so you can see where is your technician and you can always reach out to them.
We immediately scheduled the next step - without waiting for a month.

Stage 2. Implementation
Eliseo Chavez - was our plumbing professional, he arrived on time, covered everything on the room and without any delays started to work. We had a lot of issues - water shut off didn't work properly, installation place was really small, and frankly speaking I had doubts that he could do it. But Eliseo is a real professional, he figured out the solution, called his colleague to bring additional tools and devices - so he did it! After the work was done - he cleaned out everything and we have our bathroom in perfect condition now.

Despite it took at least one hour more than we planned initially - they stuck with the price from the Estimation, and I'm really happy about it.

No doubts - 5 Starts to Jazz, 5 Stars to Eliseo.

I'm planning my next plumbing and AC - I'm doing them only with Jazz.

JM C.

3/28/2023

My furnace went out Friday and they sent someone out the very next day to diagnose the issue on a weekend). They worked with my schedule. Sergio was personable and patient in helping understand what my options were and worked out a plan. Crew 5 Hero - came out on time on schedule. They all introduced themselves to me and jumped right into the job. They were communicative throughout the process. Just so friendly. They owned the project and acted with pride with the work. Devon, Chris and Felipe made it all happen. I'm a 60 year old guy and these guys were kind and respectful throughout. They came to do the job and did it well without even taking a break. 5 STARS OUT OF 5!!!

Connie C.

7/31/2023

I am so happy to have jazz team to replace my whole air duct work in the attic. The team are so friendly and professional! I would definitely love to recommend them to anybody who needs the air duct work! Thank you Jazz team!

Lisa W.

4/18/2022

Zachary Mancha & his teammate did a great job today, wiring up the fan portion of our heater with new thermostat wiring & doing an excellent job. Zachary tested the thermostat after the install, my husband & I received a refresh on all the settings & everything works great. Zachary's communication skills are thorough & detailed. He and his teammate were patient, respectful & very kind. We couldn't ask for better a better set of skills & customer service. Thank you! --Lisa & Will

Stephen L.

08/08/2021 12:00:00 SA

Our AC had to work pretty hard to keep up with the summer heat. We figured out it's time to have a checkup. I got quotes from a few vendors after explaining what kind of work we want. I ended up with Jazz based on the 5 stars reviews and their patient understanding what I wanted. Their scheduling process was easy.

Zach from Jazz arrived right on time. He's very patient listening and answering all the questions I had. He also let me watch and explained every step along the way. Everything turned out fine in our AC and it's just a bit low on refrigerant. After agreeing on the cost, Zach went ahead and refilled the refrigerant. I could tell the difference right away after he properly refilled the refrigerant. There was 25 degrees temperature difference between the chilled air and returned air. It was a huge improvement.

I highly recommend Jazz and will definitely use them again for future HVAC needs. Especially Zach was highly professional, competent and really patient. I'm really glad with their service.

Bhawna V.

12/17/2021

I have only good things to say about this business.
- prompt response, efficient and very professional
- timely response to get quote, answers to our questions and installation
Daniel was our sales contact, and helped us through quote to financing .... Efficient, friendly and very nice to work with.
Sal and Allen did the installation and they went above and beyond for a great seem-less experience. We had a some issue with the duct which Allen fixed it. They set up our nest also as part of installation.
I would highly recommend them for the service they offer....
Keep up the great work!!

Danielle G.

5/27/2021

Highly recommend Jazz! We hired them for plumbing work and Roberto was very careful and thorough in fixing the issues. Highly recommend Jazz for their communication and work. Attached is a picture of the new smooth caulking they did for our kitchen sink.

Randy N.

5/31/2022

Jazz has consistently provided me with timely, informative, and high quality service every single time. My neighbor started using them also.

David N.

11/17/2021

Not much to report--just a preventive-maintenance check for our furnace--but Justin was on time, courteous, friendly with the dogs, quick, and thorough, and fielded questions about options for electrification when we want to switch out the gas furnace. First of probably many visits with Jazz.

Ro S.

5/26/2022

I had an amazing experience today with this company. They quickly came, identified the issue and fixed the problem In 45 minutes. Highly recommend.

Julie L.

11/18/2021

Sergio and Steve diagnosed our heating problem. They explained everything thoroughly and were patient with my repeated questions. They were both prompt, efficient, respectful of our property, thorough, and clear in their communication. I wouldn't hesitate to recommend Steve, Sergio, or Jazz Home Services.

Vinay C.

12/11/2020 12:00:00 SA

My older furnace had to be replaced out with a more efficient model and I had a plan to get the Air conditioning installed as well. We had Trevor, Scott and Duke come out and install this for us.

Jazz sets a very high bar for quality service delivery and staying on top of communication. The job I had needed the heating system to be installed on the attic so that adds complexity with gas lines and electrical work that needed to be done. The team handled this task efficiently and finished the whole setup in about a day and a half.

After the install we had few follow up consultations and these were attended the same day. We couldn't be more happy with their fast response after project completion.

Given the high quality craftsmanship, which is very critical when installing HVAC systems, and warranties they provide on their installs and equipment, we have full confidence that the project was placed in good hands.

I highly recommend Jazz Heating for HVAC projects!

Satish N.

05/10/2019 12:00:00 SA

Stephan and team were awesome to work with. Stephan was really responsive through the quotes/estimate process and was very professional. Jazz truly deserves their high ratings in Yelp.

David S.

08/06/2023 12:00:00 SA

CENTRAL AC WENT OUT ON SATURDAY NIGHT AT 6 pm . Called my reliable HVAC business and was quoted 5 weeks for an appointment.
Called JAZZ 6:00 AM SUNDAY MORNING . Appointment same day 12:00 pm . Sammy showed up and had us back up and cool in a 100 degree day .
Quoted 12:00-2:00 pm . I am beyond happy . Professional , Prompt , Courteous ,
You have my business from here on out
Thank you

Khaled K.

08/11/2021 12:00:00 SA

I had a very bad and expensive experience with this outfit and I am where I am of no air-conditioning after 2 months and close to $1400. I just finished talking to them and all they care about not the work they did but charging to come and check what they supposedly fixed.

Sonia D.

7/18/2023

I'm a very satisfied customer! Jazz Home Services fit us in today during a heat wave to look at my 91 yr-old mom's non-functioning air conditioning.
Despite a long day of repair visits, Rich was super-friendly, quickly diagnosed the issue, created a temporary fix and patiently showed and explained it all to me. (The secondary condensate drain had backed up and automatically shut off the system. Who knew! The slope of the drain line must have been altered when we had a concreterat slab poured around the AC unit. We hardly ever use the AC so hadn't noticed.)
The permanent fix would be to install a condensate pump. Rich gave me a price, but there was no hard sell whatsoever.
Scheduling, communication about arrival time, and billing were all very smooth and professional. Incredibly reasonable price for the service call!
I definitely recommend Jazz!!

Abhey S.

5/20/2021

Good service! Ricky was very polite, courteous, detailed and efficient! Very happy with the service tune up and recommendations.

Rick F.

6/17/2023

These teams are fantastic! They competed my old furnace replacemen i half a day! No mess at all! Nice and modern heat here.

Donna J.

06/03/2022 12:00:00 SA

Steve Aguilar Jazz Heating is the best of the best !
Punctual, polite, extremely knowledgeable....
Steve was able to diagnose a challenging problem with our HVAC system
and resolve the issues...

Steve also provided additional tips on how to optimally run our HVAC system
throughout the year.

Fantastic experience !

Derek G.

05/07/2019 12:00:00 SA

I rarely award 5 stars, but this company deserves it. I called on a Saturday to schedule an appointment to fix a broken Toto toilet. A series of messages to my iPhone kept me informed of the appointment and even the info re: the repairman's car position on a map, with estimation time accurate to the minute, of his arrival.

The repairman was courteous and professional. The part needed was not on hand. He let me know that he was going to spend time finding the necessary part, but it would NOT be charged to me as part of the bill. Fantastic!

I got regular phone calls from the home office to keep me informed of how things were going with the search for the necessary part. Awesome!

The repairman found the part and made the repair within a mere 2 hours of the time that he was scheduled to make the repair. Awesome!

I helped to find the part by my phone conversations with the home office by suggesting places to contact for parts. By golly, this info was sent to the repairman and he was able to find the required parts very quickly.

The repair took a matter of 30 minutes, but involved replacing parts with improved Toto technology that made using the old flapper assembly obsolete. To anyone trying to figure this stuff out by Googling around, it would NOT be obvious how to resolve the issue. Worth every penny for this service.

I cannot recommend Jazz Heating, Air Conditioning and Plumbing more for their fast, efficient, cost-effective and customer-focussed service. A solid 5 stars for my experience.

TA T.

3/31/2021

I used Jazz to install my A/C unit and fix some vents that the last guy messed up. From Daniel who gave the quote options to Team #6 for doing the install, it was an amazing experience. Daniel gave me multiple quote options and worked with as I made adjustments to my quote. When Team #6 arrived they we were very professional, answered all my questions and made sure to lay down covers to protect my hardwood floors. I am for sure using Jazz for all my HVAC needs.

Kristie A.

4/28/2022

I messaged briefly with Eric, spoke with Abby (hope that's right!) to schedule the appointment, and was lucky enough to have Giovanni as the tech. Plumbing is another language to me so I'm happy to say each person I spoke with was friendly, helpful and didn't make me feel stupid. I will be keeping this company in mind for friends/family and future plumbing needs.

Special thanks to Gio for explaining the issue to my landlord and giving me more information. I appreciate your kindness!!!

Mike M.

05/09/2022 12:00:00 SA

Justin performed our AC maintenance and installed new filters to get us summer ready. Justin was on time, very courteous and quite efficient. We are most pleased with his service.

Deepa B.

08/01/2020 12:00:00 SA

This company has wonderful customer service and I definitely recommend calling them for any of your HVAC needs. My heating stopped working a while ago and I scheduled a diagnostics visit with Jazz.

Steve Aguilar was the assigned technician and I received multiple texts before hand giving me updates on when Steve would be arriving at my home.

Steve was very respectful and took time to test out what the root cause of the issue was. The issue ended up being a broken thermostat (luckily my furnace was functioning properly). The diagnostics cost was $59. He gave me multiple options on how to proceed: buying a thermostat from Jazz and having them install it or buying my own thermostat and having Jazz install that. He sent me all the different price estimates with breakdowns, which I really appreciated.

I ended up deciding to buy my own thermostat (the Nest Thermostat E) and then called Jazz to schedule the installation. The installation cost was $88 and the diagnostics cost previously paid was not applied to that. Again, Steve was scheduled for the installation and did a really great job with the install. He even took the time to show me how to use the Nest and verified that the heating and cooling were properly working.

I would recommend this company to anyone and I am considering signing up for their maintenance plan ($8/month for 2 annual visits to check heating and cooling).

Michael K.

11/23/2018

Jazz Heating and Air was great! They responded immediately to my phone call, and had a person on site to look at the project right away. The estimate arrived later that day. Shortly after the initial visit, a crew of 4 was sent to make the installation. They were professional, and the job was done quickly. Cleanup was superb. To top it off, the furnace works perfectly. I will definitely use them for future projects, and recommend them to my friends.

Nikhil K.

12/29/2021

Very efficient and responsive team! They handled our complex HVAC installation, completed everything in just half day (team of 6!!) and left the place very clean afterwards. Will hire Jazz again for our future HVAC needs. Thank you!

Elena A.

11/17/2021

Great guys. Reliable and not pushy and honest!
I was with Perfect Star Heating and Conditioning for a long time until they became so greedy and dishonest. I had a problematic tenant leaving in my rental and Perfect star disconnect her AC during the summer and they were telling me I need a new unit to put in. When Jazz technician came he was so surprised and said the AC wires were not connected to the control board, that is why I had only fan working.
Stay away from Perfect Star

Ed Y.

12/12/2022 12:00:00 SA

They responded to my inquiry immediately and willing to match others pricing. Ramiz our technician was very good and professional, he was there to make sure the job is done and heating working correctly.

Rachel A.

2/23/2021

Ricky did a great job explaining everything. He was very knowledgeable and customer service-oriented. Had an attitude of wanting to make things go smoothly for us and make sure the AC was working well. Would highly recommend the company.

KC L.

1/20/2023

Jazz service continues to amaze me. My furnace was not working recently and Jazz was able to sent a technician the next morning. Source of failure was quickly identified and a replacement was decided. The very next day they replace my furnace. I do recognize their price was slightly above some competition but I pay that for the quality service and prompt response. Have been using Jazz for a number of projects for years. Thanks Jazz. I highly recommend Jazz for any HVAC needs.

david s.

04/04/2022 12:00:00 SA

Sales and service was professional, LENNOX HVAC system was fairly priced, done quickly and and cleanly.

Paul C.

12/22/2022

Had a hot water heater conversion over to tankless. Brent came out from jazz and was great. He was knowledgeable and clearly answered all of my questions while on site. But his service continued beyond the initial scoping and answered more questions about the job through text and after hours even. The work was completed quicker than what was quoted and was done well. After a few days of using the new system, it's working great, and we're very appreciative of the high quality work. Highly recommended!!

James E.

8/15/2021

I had jazz replace and upgrade my furnace and AC. They were the first to provide a quote, their quote was the most complete and most reasonable. They were quick to get onsite to do the install. Everything was done in one day. The crew was friendly and informative throughout. The system they installed works. Couldn't ask for better service.

Dave O.

12/27/2019

This is the first review I've ever written on Yelp. My heater went out on a Thursday night. I woke up and the temperature had dropped to 56 degrees. My dogs were freezing.

I called to schedule an appointment. Unfortunately, they couldn't fit me in until Monday. This was certainly reasonable. It's that time of year after all.

I won't go into the details, but I've had a bad month. I started rambling and giving personal information I normally wouldn't disclose on a call. Dave, the patient guy on the other line, was sympathetic but said the technicians were booked. Again, reasonable.

About an hour later I got a call from Carrie (I hope I'm spelling her name right). She said a slot had opened up and a technician would arrive shortly.

Steve, the technician, has been to my house before and remembered me. Naturally, he solved this issue in a minute. What I thought was going to be an expensive fix was done for no charge.

Thanks to Dave, Carrie, and Steve for showing professionalism and human kindness. I can't recommend this business highly enough.

Gregg H.

10/10/2022 12:00:00 SA

Just an annual furnace check. Technician was on time, friendly and knowledgeable about our heating system. Would recommend!

amber b.

6/17/2022

I had Aaron come out and give me a bid to install a tankless water heater. He was extremely thorough in his estimate and gave me a fair price bid. He returned 2 weeks later promptly at the time stated. He was very professional, cleanly and efficient. He explained the steps through the installation process and after completion of the install went step by step through the operation of the unit and warranty information. I highly recommend this company to anyone who could use their services.

Brad

Robin M.

08/08/2022 12:00:00 SA

When our air conditioner started hissing, I hesitated to go with Jazz, despite their consistently glowing reviews on Yelp, because their prices for an annual maintenance contract seemed too low to be sustainable and I wanted to avoid a bait-and-switch situation. Ultimately I decided to give them a chance because they were the friendliest people I had reached out to and I decided to trust the reviews. I am so glad I called Jazz again and set up the appointment.

The day I was expecting the technician I received a text that he was on his way. The text included a photograph of Sanny Dhillon, the man I should expect. It also included tracking! I knew exactly when his van pulled up to our house. Incredible.

Sanny was perfect. He was amiable and thorough, both in his work and in his explanations; he was totally at ease with me watching as he tested every component. He clearly explained how everything was supposed to work, what parts were not performing properly, and what the various solutions were. All the parts discussed were in his truck. I asked a lot of questions so that I would make the best choice about whether to go with the critical part only, or include the optimal part as well. Sanny was happy to relay everything to my husband who was working at home, but he was also happy to let me disappear into the house and tell him myself, which is what I did.

The cost of parts and labor turned out to be even less than we had discussed, because, when we asked to set up the incredibly inexpensive regular maintenance, we got a discount on the parts added on. Our A/C has been operating hiss-free and efficiently since Sanny's work and it feels really good to know that in the autumn, someone from Jazz will be coming out to check our furnace with the same thoroughness and professionalism.

Raelene A.

6/26/2018

we had a new AC system installed as well as all new ducting. very happy with the whole process. respectful, timely and very professional!

John C.

12/09/2021 12:00:00 SA

Ricki, the technician that came to my house, was great! He explained everything well and will follow up with me on the repair. He also installed my thermostat, which had some wiring issues, but hit it to work. Highly recommend'

Kristen R.

2/28/2021

They showed up and talked us through what could be happening. But our water heater being 32yrs old we decided to replace it before disaster ensued. We got a great deal and are extremely happy with their work and product provided! Thank you!!

David E.

10/08/2021 12:00:00 SA

We contracted with Jazz for a replacement heating & aircon system because Stephan provided a very competitive and detailed quote which impressed me. On the day of the installation, we had the team of Allan, Val, and Victor arrive from Jazz, and they carefully removed all the old and replaced it with the new system for us, working very professionally all the time. They even replaced certain aging connection components for us as well, plus other little extras, which I did not realize until the job was completed. Upon final inspection I received a very clean, modern, and neat-looking installation thanks to their workmanship for us yesterday. I would gladly recommend that anyone give them a call so they can win your business as they did mine.

Pamela N.

06/09/2023 12:00:00 SA

The Jazz team of five guys came at 8am (as promised) to replace our old HVAC unit. They were all very hard workers and finished by 2:30pm. They cleaned up their mess and took it with them. I am very happy with my new efficient system. They even gave me a bigger, brighter thermostat for easy reading. This crew was very friendly and polite. I would recommend them over and over again.

Jessica N.

1/19/2022

Honest, fair prices, incredible fast response times, super nice service tech. Couldn't have asked for more.

Shelley C.

01/02/2018 12:00:00 SA

Jazz Heating & Air Conditioning goes above and beyond! Last year (2016) the day before Thanksgiving they were the only company that answered their phone and came out at 5pm to try to get my heat working. The part we needed was not available, but they were able to get it quickly, and come back the day after Thanksgiving, and we were warm once again.
Our furnace is about 30 years old, and they warned us the repair may not last long. Fast forward to November 2017 and we were once again without heat. Bozzi and Jazz came out the same day I called for a quick repair, then quoted a new furnace and A/C unit at our request. They were very prompt about answering questions about the quote, and it was right in the same range of other companies. They worked around my work schedule for the install, and arrived promptly. The install team ran into some wiring complications, but Jazz, Bozzi and Mirza all came at the end of the work day, and stayed until 8pm to ensure everything was finished, working well, and clean up was completed.
The dedication and work ethic of this family run business is beyond compare! While I hope to not need them again anytime soon, I would certainly not hesitate to call them.

A M.

07/02/2018 12:00:00 SA

This company is absolutely wonderful with high ethical standards. Mirza, Bozzi, and Jazz gave guidance throughout this process and were very knowledgeable about the products that would work efficiently for my home.

The installation went very well. Val, Trevor and Victor worked with utmost sincerity and diligence to complete my project on time without any issues. They are very professional, respectful, and skilled HVAC installers.

If you have any HVAC, water heater, or vent needs give them a call and you will be glad you did. I give this company my highest recommendation.

Arturo C.

2/19/2021

After my review of Jazz HVAC, the company contacted me directly and asked to resolve my concerns. They heard me out and validated my view of the process. In return they asked if they could reimburse me a reasonable refund. They immediate remedied the situation with not questions.

Wow! Talk about impeccable Customer Service. They floored me with their Customer Satisfaction approach.

Ghassan J.

9/24/2021

Very responsive and professional, company gets it keep you informed, the engineer knowledgeable and interested in solving the problem. Highly recommended!!!
Would call them again.

Dario C.

10/19/2022

If I could give Jazz 6 Stars I would. I'd like to thank Rich P. for his professionalism and waiting for me as I was running late to my own appointment. Rich was very knowledgeable with the issues I was having. He was very efficient with his time and got right to investigating the problems once I described what was going on. He recommended the best option which was to re-do all the duct work in the attic. I had no idea how bad it really was. My vents were struggling at best with blowing air efficiently to all the rooms in my house. Not only did I get a stellar price the Job was completed start to finish the next business day. The crew that showed up was the A Team literally! They worked hard with out stopping and were extremely professional and very clean. There was literally hardly any mess. The Job was done amazingly! My vents went from someone blowing air through a straw to a V8 blower at all vent locations. I'd like to also thank the A Team Devin, Victor, and Rockstar Tony! Thank You Jazz! I'd like to add that this is a Family owned business and they treated me like Family! I recommend these guys to anyone who wants an Exceedingly Exceptional Job well done.

Dave B.

07/10/2022 12:00:00 SA

We needed an HVAC replacement, and Jazz was extremely informative as to our options. It took a while to get the HVAC unit but that wasn't Jazz's fault, that's California's Rebate Program making the unit we wanted in high demand and supplies being low. That said, Jazz was willing to accommodate us while we waited for the unit to come in. They did a great job installing it too.

R S.

10/18/2017

I will highly recommend Jazz Heating & Air for any of your HVAC needs. They installed a brand new furnace and AC unit for me. They offered competitive rates and finished the job with no problems. They came back a couple of weeks after the installation to check and make sure everything is running perfectly. They also followed up quickly whenever I had questions on how to use the system. Thanks again, guys!

Sam M.

7/18/2019

My A/C fan stopped working and it was 90 degrees in Antioch. Called Jazz HVAC and set up next day appt.
Chris Galindo was the technician and he was awesome! He was on time, professional, knowledgeable and thorough. Chris found the problem and gave me solution options. I have an older A/C unit, so Chris had to order the fan motor. The next day Chris arrived, installed the fan motor and I had air again. I realize I need a newer more efficient A/C unit, but can't afford one at this time. Will start saving and will call Jazz HVAC in the future.

Thanks,
Sam M.

Subba E.

08/07/2020 12:00:00 SA

Quickest service ever received! Awesome Chris.

Toshko G.

08/11/2023 12:00:00 SA

They replaced my HVAC system and provided very competitive price for a good quality furnace and condenser. The install seems ok for the most part with the exception of the controls. I chose to go with two stage heat pump system but they wired it as single stage and missed to tell me that they do not deal with wire replacement. I am going to pull additional cables myself and hope to get one of their technicians to come and finish the job. It is a bit disappointing that they do not tell their customers ahead of time that they are unable to get the systems to work at 100% if there aren't enough wires and that their team is not equipped to install additional wires. If they were more transparent in the beginning I might have gone with one of the other 3 bids I received (2 lower cost and one higher). I chose Jazz because a friend used them - they did mess up the install at his house but were willing to send another crew to fix the install.

Susan W.

03/10/2022 12:00:00 SA

I needed a.new circuit boardThey told me it would take 2 or 3 weeks to get. Is was the coldest part of the winter and my house temperature was between 48-52 degrees. I ordered the part and had to leave the house and spend one night in a hotel and the rest in Southern California with my son. I called after 3 weeks and asked when. I was told the manufacturer Had never called them. I then asked if they called them and the reply was no. They wanted to come over and do some measuring and I said You do not have to because I At 76 years old I know how.. But they insisted that they had to measure. After a few days I demanded to know why they had to measure and they said for a new furnace,
.And they said because at my age and condition the only way to not wait for a long period I needed a new furnace.
It had beenOver a month. I got the name of another company called CLEAN AIR They came over and said I need a circuit board I said I knew that but how long will it take. They said, can you be here for an hour And within the hour my furnace was working like new. Instead of spending many thousands of dollars it cost me $400,Jazz sent me back my money. I personally think that because of my age They took advantage
If you want to use them get another opinion. I wiould call CLEAN AIR or any other company in a heartbeat

P D.

09/03/2022 12:00:00 SA

My AC went out the day before the expected 100+ degree heat wave. I called the Friday before the Labor Day weekend and they were able to send someone out Saturday morning to determine what was wrong with my AC. I was pleasantly surprised to get such quick service on a holiday weekend. Ricky, the tech, who came to my home was very personable, polite and knowledgeable - he answered all my questions. I was very pleased with their service.

Scott S.

07/12/2022 12:00:00 SA

Just like the other people mentioned, this place is awesome. They actually quoted the cheapest for the level of product I wanted, and they installed it 5 days later in the peak of summer- literally lifesavers. Can't recommend enough!

Adrian G.

7/23/2021

Our air conditioner wasn't blowing cold air, the technician came out, he found the problem and quoted me a price, it seemed high at the time but after shopping around it was fair.

Gladys H.

09/06/2022 12:00:00 SA

Justin from Jazz heating and air conditioning was very knowledgeable and helpful. He explained the problem of the compressor over working due to the extreme heat this area was experiencing and coupled with the fact that our AC is pretty old. I appreciated his patience and courtesy. I would highly recommend Jazz for any HVAC service.

Clement C.

6/16/2019

Very friendly technician. He came on time and fixed my AC within an hour in a super hot day. I give 5 stars.

Alvin S.

4/19/2023

Jazz Heating installed my new gas furnace and ac condenser and all I can say is that the installation was professionally done and they left nothing for me to clean. During the install, when they were removing the heat exchanger, it toppled into my water heater, broke the water drain valve and there was a big gash that the insulation was exposed. They replaced my water heater with no additional cost. I am so appreciative for their kind action. Their courtesy and service is par excellence. Highly recommended.

Jonas Y.

11/26/2018

Yelpers

If you ever need any service related work on your home heating unit( IE Furnace replacement or just service work) , call Jazz Heating.

These guys are truly the best in the BAY AREA.
I had my furnace replaced recently and had some
pressure issues probably self inflicted on my part
And Bozzi had his guys come out 2X promptly and
quickly.

The furnace replacement was also very competitive and above all, Jazz will take care of you.

Yelpers know I call it the way it is and I am the biggest critics for great work!

Go see Jaz , you will not be disappointed!

Greg K.

7/28/2020

I highly recommend Jazz. They are a very professionally run organization with good pricing, and great communication and service. From the moment you call, to the moment they leave, you will be handled promptly by good people. I had 2 HVAC units installed, and a couple of warranty calls (they are prompt!).

Tony M.

10/20/2017

I can not recommend Jazz enough! We had an issue with our AC and Heater and they ensured it got fixed no matter what! The customer service was beyond any business I have contracted with in the past. As we had to wait for a part they brought us a portable AC unit free of cost to help us through the hot weather.

This is also a family run business and an awesome family at that! I would give them 6 stars if only I could be invited to their weekly family BBQ as it sounds amazing!

Thank you Jazz!

Mike T.

10/22/2021

I had an issue with my two stage gas heater and gave Jazz Heating a call for to see if they could service and repair it. They sent out a Technician who was Sergio who came out to do the repairs. Sergio was a very competent and professional Tech who went right to work and found the issue. In no time he repaired my heater to getting it working the way it should. I was very pleased with the work that he did. I would strongly suggest this company and if you are lucky to get Sergio to do the work. Also the cost was fair and just.

MJ J.

9/29/2021

Great service and comprehensive reliable work . Recommend if you have an older system that needs maintenance .

Tsoyu C.

1/27/2022

Jazz has the shortest response time for quote request. Stephan has enormous patience for discussion and putting a HVAC system together to meet our needs and building code restrictions. Installation crew did a fabulous job but was served a curve ball. Steve came in next day with his crew to test, start and fine tune the system. I am more than happy with Jazz.

Ansum D.

4/21/2021

Called Jazz on a Sunday late afternoon and was able to get an appointment first thing next day morning which was great. Ravi came right on time at 8 AM and took a detailed look at my furnace and explained what exactly was going on and what I thought was an issue was in fact not an issue. I had a lot of questions about the furnace, duct work etc and Ravi took the time to explain to me how everything works. I would definitely call Jazz for any future furnace issues or whenever I am ready to replace my furnace and duct work. Great service and professionalism!

jon l.

07/08/2023 12:00:00 SA

Very fast and reliable service. Called to schedule an appt on Thursday, received a quote on Friday, and came on Saturday to complete the install (new AC unit with electrical hook up).

Price was a lot lower than the other company I called. Would recommend company.

Thank for the quick and prompt service!!

Alison B.

11/05/2020 12:00:00 SA

Justin was friendly and serviced my heater. I am so happy I switched to Jazz the previous company always tried to pressure me into buying a new system. Jazz is honest and no sales pitch. Thank you for great service.

Tony L.

3/25/2023

Reached out to several hvac companies for diagnosis and Jazz was quickest to respond with transparent details (price, availability). Sammy at Jazz came by and helped me with my issue. He was friendly and knowledgeable, fixed our issue (just a tripped switch) and advised me about how to care for and maintain our furnace. We discussed a maintenance plan but he was not pushy about it. Just a great interaction throughout. I would definitely recommend this company if you need any assistance with your HVAC system!

Rita W.

06/07/2019 12:00:00 SA

The entire process is super smooth and professional. Appointment is easy to make and available next day. Our technican is Eliseo Chavez, who is excellent, very polite and professional. He came to our house on time and replaced the garbage disposal really fast. He also examined and successfully removed the tough clog of our kitchen drain. Highly recommended and would definitely use this company in the future.

Jose M.

11/24/2020

Jazz helped me to replace my old wall furnace. Great customer service. Chris the technician showed up on time and he was very friendly. Chris had a great attention to detail and I'm very happy with my new wall furnace. I definitely recommend Jazz heating. They are very professional, experienced and reliable.

Christine M.

09/02/2021 12:00:00 SA

We had great communication from start to finish from the entire Jazz team. We were given a heads up regarding arrival time, etc. which helped us plan better with schedules. When Steve arrived, he asked and listened to the issues we were experiencing with our HVAC system and helped to clarify and address all of our questions. He even helped to locate our attic crawl space (which we didn't know where it was located due to recently moving)! All around fantastic, communicative and excellent. Would highly recommend and use again! Thank you so much for the excellent service!

Jessica L.

8/25/2019

The customer service (office staff and appointment line is great). The technician Chris was asking me to make decisions for $10k-$14k decision at the spot. He said the price is cheaper when I make decision at that moment otherwise the price will go up when the sales person involves. How can anybody make decision without any written quotation and check before making $10K-$14k commitment?

Goon Heng W.

7/28/2020

Here is an update review after Jazz management contacted me to rectify issues from previous service.

They sent Mr. Ravi, their service manager to come by and look at my AC system again. He was indeed very knowledgeable in the operation and know-how of the AC/HVAC system. Instead relying on my inputs only, he check my AC unit configuration first by looking at the evaporator/furnace before deciding if my system has a TXV or not and then only look at the superheat/subcooling measurement.

After looking at the measurement taken, I was relieved that the refrigerant on my system was still adequate after the addition and removal of refrigerant done previously. This indicate that my system has no leak which was a good news and up and ready for the summer.

He offered to repair the attic hatch that was damaged previously but I put that on-hold since I'm planning to re-do the insulation on my attic.
He even point that the drain pipe on my system was incorrectly connected since initial install as both the main drain and safety drain are connected together.

I would give a full 5-stars if this is the level of service quality I get on my first service.

I do appreciates the Jazz management team that do owned-up to the service provided.
Thank you.

Joe R.

01/08/2021 12:00:00 SA

Got a a quick response and repair in less than 24 hours. Very professional and reasonable in their assessment and proposed remedy.
Highly recommended.

Gynelle M.

7/16/2021

Zachary showed up to our house on time, quickly noted the issues, fixed the issues, and was pleasant and extremely insightful all at once. My central air conditioner is working like new, and I'm so happy!

Would I use Jazz Heating, Air Conditioning again? Absolutely!

Thanks, Zach, and I'll be on the lookout for your set of recommendations.

Thanks again!

Tecsia E.

10/26/2018

This is my second time using this company. I would absolutely recommend them to anyone who is considering hiring them for their project. Jazz, Mirza and the rest of the staff are professional, courteous and thorough. For my recent project, I had the pleasure of working with Raul, Jesus and Chris. The three of them worked super diligently to replace my old dysfunctional furnace, remove asbestos, replace my ductwork, install zoning for each level of my home and install two Nest thermostats. The project only took two days and everything was done with quality, care and an attention to detail. The three of them exceeded my expectations, which says a lot (admittedly, I can be quite picky). Now I have a new furnace and I can turn it on from either level of my home. My family and I are warm, comfortable and enjoying it.

Bin L.

1/19/2022

Very responsive, installed a new furnace, there was some issue in a month, but they were able to prioritize and have technician come inspect and fix the issue soon. Good service

Maria M.

12/04/2020 12:00:00 SA

Okay! The service was fantastic. Easy scheduling, text reminders, good follow up. I appreciated Sonny's clear communication, sharing with me in layman's what was happening and the repairs needed. Fast and courtesy service is the best! I signed up for the maintenance service too. Glad to have found this company.

Noey P.

3/15/2019

We're redoing our kitchen on a tight budget and have been getting multiple bids for even the smallest of jobs. Bozzi got back to me quickly and had the lowest bids for each item. I needed the following jobs done prior to delivery of new appliances:
- Replace garbage disposal
- Replace waste line
- Add gas line (converted from electric to gas range)
- Add water line (no crawl space, so it went through cabinets)

Eliseo and Chris completed the job in about 4 hours. Afterward I realized my pilot light was out and they drove back immediately to check on it. They also noticed there were electrical issues that coincided with the job and told me to email Bozzi. Within an hour, Bozzi called and assured me he would send an electrician to check everything out. The electrician showed up as scheduled and let us know what the issue was. I was able to fix it on my own with his advice.

When our new appliances were delivered, the delivery people (totally different company) were unprofessional and didn't finish the job properly. I was annoyed/stressed and contacted Jazz hoping they could help in some way. Bozzi called me almost immediately and said Eliseo and Chris would come out to complete the installation for us. This made me feel so much better after an entire day of mishaps during the delivery and installation process of our new appliances. As promised, Eliseo and Chris showed up the next day and took care of us.

Jazz came to my home a total of 4 times yet I was only charged once for the original price of the above job. Everyone I spoke to on the phone or met in person was very kind and professional. I couldn't be more pleased. It's obvious that the company is extremely organized and understands the value of good customer service.

TL;DR
- Responsive
- Reasonably priced
- Knowledgeable
- High standards of workmanship
- Superior customer service on all levels

We will definitely call Jazz again.

Dan C.

02/09/2022 12:00:00 SA

The first time I had them come out, some years ago, to diagnose why my furnace stopped operating, I paid a substantial sum to have them remove and replace parts--and it didn't fix the problem.

The reason Jazz gets five stars from me is that they followed up until the problem was properly diagnosed, and at no additional cost.

Since then they've quickly found and fixed new problems with my aging furnace. I'm giving them first consideration as I solicit proposals to replace and upgrade.

And their staff is always considerate, polite, and personable.

Kelvin W.

03/12/2021 12:00:00 SA

They were very responsive in scheduling the appointment , answering my questions and providing different options available. The job was efficiently completed in one day and they cleaned up well after the work. I also like how they let me know when they were on the way and were always on time.

Lindsay F.

6/24/2021

Very responsive. Sent appointment confirmation email. Called prior to arrival and showed up early. Sent picture of service man ahead of time. Justin gave me multiple options for repair and was very knowledgeable. Emailed invoice and pictures of coolant pressure after the appointment.

Rajeev G.

5/20/2021

I've used them twice now, for maintenance of my furnace and now my central AC. Both times the service was very professional and courteous. Technician showed up right on time (text alerts beforehand). Checked things out in less than half an hour. We did not really have a problem, this was meant to be preventative checks. Did not find anything. Gave a few tips and asked that we call them in case there is any problem. Expecting a written report as well. All in all, a good experience and will be happy to call them if we ever have problems with our HVAC system.

Laurie G.

7/18/2022

We had our air conditioning installed a few months ago by Jazz and the guys did a great installation. We didn't realize how often we were actually going to use it, but we have used it quite a bit. Then just last week, it started making a buzzing noise so I reached out to Jazz via email along with a video and I received a call a day or two later to schedule a service appointment. I scheduled the appointment and the Sanny arrived within the time given. I explained about the buzzing noise and he had me turn the unit on and as soon as he heard the noise he knew exactly what it was. He told me that he figured it was one of two things, either a loose grill or the contactor mechanism. Once he heard the noise he replaced the contactor mechanism at no charge since it's still under warranty. He said that this happened to be one of those rare cases with this mechanism. We have been very happy with the service we have been given by Jazz.

Peter N.

8/13/2020

Great customer service from start to end. No job too small for them. Other places didn't want to bother checking out the issue.

They are bookmarked for any future jobs that come up.

Thank you

Tommy S.

01/07/2018 12:00:00 SA

Great service. No BS, total price that I have to pay is the same as quoted to install 2 Nest Thermostats. Bonus points, the technicians bring their own booties.

Steve L.

10/28/2021

Very knowledgable and thorough with explanations. Options were clearly presented with appropriate recommendations.

Mimmi C.

6/23/2021

Highly recommend Jazz! They are fantastic! Justin came out and got our air conditioner fixed and running right away.

We also enjoyed the little blurb we got about Justin before he came and it made the whole experience more personable.

Magaly R.

06/09/2021 12:00:00 SA

I was impressed with how fast Ravi identified the problem and fixed it, he was honest about what was needed, very respectful to the house, I totally recommend this company, ac fixed in less than 30 minutes!

Deepika S.

1/15/2021

We had the hvac replaced and relocated to attic. We first contacted Jazz and Stephan analyzed our current location and understood that we want move it attic. There were many other providers whom we ask for relocation and some said they can not do it and some gave a very higher range. Stephan gave us the best price in market. The service was highly professional. Val and his team installed the new system in attic. The team is highly skilled and professional. I will definitely recommend Jazz.

Dinko L.

1/23/2016

As a new home owner I was faced with a highly inefficient furnace on the fritz and high energy bills. Luckily, I found Jazz through a friend, and he came by and inspected the old furnace. For a large home, the furnace is a giant beast. We are talking 100,000 BTUs. But Jazz was OK with the challenge. After walking me through all the options, he recommended newer higher efficiency systems matched to the size of my home. He even advised me to invest in a dual zone system to save on energy. Now, each house floor has its own separate control. With his help, I now have a state-of-the-art 98%-efficient Bryant furnace. I highly recommend Jazz. He finished the installation in a record 2-day period and will treat your home and investments with respect.

Technical Details for Those Interested
To make it a 2 zone system, the system requires control panel which is like a circuit board and powered dampers which motorized clamps to close the channels where the heat is not going, and of course thermostats. The hardware is connected to your wireless home network, so it is very easy to control it via your mobile devices. For example, if you are driving home from work, you can turn on the heat on your iPhone. Take a look at some of my pictures for details.

My furnace is Bryant Evolution , Model 987M, 98% efficient, Btu: 100,000

Raj B.

10/09/2017 12:00:00 SA

Jazz Heating & Air maintain 5 different A/C units on our commercial building. Before switching to Jazz, I had spending a lot of money on various repairs. Jazz has kept our units free from any issues. It has been a great experience working with them and I strongly recommend them.

K S.

8/18/2022

Once again Justin solved the problem and he was both professional and pleasant!!!
Love Jazz!

We have worked with a few companies over the years, and Jazz (and Justin in particular) is awesome! Won't go anywhere else!

Amber O.

09/07/2022 12:00:00 SA

They were timely, professional and quick to diagnose and fix the problem with our AC unit.

Kristina H.

8/22/2020

Wonderful service! Sonny came at the beginning of our service window. He was friendly, explained everything in detail, and got our AC to finally run cooler! We might need extra repairs in the future, but Sonny made sure it would be easily determined down the line. We signed up for the Jazz annual maintenance program, too. Definitely can't go wrong with this company!

Jenny L.

10/23/2022

Had technician Daniel Mendoza come to our home to look at our air conditioner. He was very personable, knowledgeable and professional. He gave us many options and explained everything so it was very easy to understand. Although I have just started this process, it comes down to pricing. He is amazing at his job and Jazz heating and air conditioning is lucky to have such a wonderful employee.

John S.

12/23/2019

Called JAZZ At noon today and plumber was at my house by 3pm to repair my water heater. Roberto did a great job fixing my water heater as well as explaining replacement option. No pressure at all. Very happy with JAZZ and Roberto!!!

Gabriel L.

8/17/2021

Installation team showed up on time, were professional, clean, and very polite. They finished the job in a timely manner, and then took the time necessary to walk me through my new HVAC system. I am very happy with the process and service I received from Jazz, and am happy to refer them.

Gabe

Manuel Y.

10/29/2019

Very pleased with the service provided by this company. Stephan visited our place, proved to be very knowledgeable, verified our requirements and quickly provided an estimate. He also sent us revisions to include last minute changes. Great service. Their Hero Team #3 Trevor and Raul showing to be very experienced completed the installation of central heating and air conditioning at our home on time. Everything was working as expected. Title 24 and city permits were promptly coordinated. We made the right decision selecting this company!

Jorge A.

8/19/2019

Sergio came and fixed my AC unit. He explained the issue and without rushing fixed the unit (bad Capacitor). He was friendly, courteous and professional, I recommend Jazz anytime !. Thank you for fixing my unit !!

Kaila S.

1/26/2021

Justin was very warm, friendly, helpful and professional. We were having trouble with our furnace and knew more likely than not that it was going to either need a lot of repairs or replacing. Justin thoroughly assessed our furnace and clearly explained his diagnosis. He honestly laid out our options taking in to consideration our finances while also placing emphasis on our safety. Even though the visit may have not been the best news to our ears he still made it a positive experience in which we felt supported and were receiving the best help.

Greg G.

6/18/2019

Very good technician arrived and confirmed that previous HVAC company screwed up the installation of their thermostat. Installed a new thermostat in short order and working well. Will use again.

Bill T.

03/02/2022 12:00:00 SA

I have a mid-century home located in San Leandro Ca which had the old wall heater and no AC. I found Jazz online and gave them a call. Shawn came out and looked over our property and accessed our needs, he show me that I would need an upgrade on the electrical panel (for safety) and we talked about where the heating/cooling units would go and placement of the vents (untill they crawl the attic) the vent placement can change do to roof pitch ect. I did my home work and had two more price quotes, Jazz was right in the middle.

After I had the electrical completed I gave Jazz a call back, made the appointment. Here is where Jazz home service stands out from their competitors. These guys show up with a crew of 7 with 3 or 4 clean vans, no oil spots on the new driveway, and might I say ontime. This team # 7 was headed by Rich Passariello and his team were in a word 'Great with in 2 days both our heating and cooling systems were installed up and running, we went with the Lennox systems known for their reliability.
Don't waste your time and money with a mom and pop outfit when you can get super fast professional service from this company highly recommend them Bill T

Euna C.

9/15/2021

I'm not a person who leaves review on Yelp, but I had to, for this wonderful company.

Ever since I moved into a 70 yo house with no AC and 70 yo furnace, I received quotations from many places. Initially, I decided to go with another company, but they had me wait for 1 full month and blew me off right before installation date. That company had such a poooooor communication syst which made me thinking that I was begging to get the hvac installed. ( I was paying full $12000 in cash and they still treated me like that)..

So I decided to go with the second company which gave me a great impression. All the Jazz ppl I encountered during the installation were so professional and kind. They responded to my questions on time and everyone was sooooooo kind. It made me thinking that every single penny I am putting on this hvac is worth spending.

I am thousand percent satisfied.

Edward P.

5/19/2023

After getting several quotes, we picked Danny and Jazz because they had the best combo of value, reputation, and service to handle our HVAC/Furnace install. Ours was a particularly challenging project, but Danny quarterbacked it all the way through the process from estimate to final install with great professionalism, promptness. Top notch crew that kept me well informed throughout, and offering sound advice when I suspect others may have up-charged. I had a follow up question a year after our install, and Danny still responded quickly and delivering great customer service. I'm a very happy customer!

Steven T.

1/26/2021

Excellent work! Roberto was very knowledgeable and efficient. Did exactly what we expected for the services needed for the new line and main shutoff valve replacement.

Katy Y.

1/16/2023

I called today to schedule an appointment and the company was able to fit me in which I am extremely grateful for. I greatly appreciate this company. I am a first time customer and I am already pleased with the amazing customer service and I will recommend them to family and friends . The receptionist who scheduled my appointment on the phone was respectful, calm, considering and caring. A plus is their waiting song on the phone is hilarious and really lightens the mood. I will defiantly be a return customer !

L D.

12/19/2016

My AC/heating unit started randomly shutting down in September. Over four months, our home warranty company (First American) sent four different HVAC companies. Every one of them reset the system and it would start working again for a few weeks. None of those companies was able to root cause the problem. Frustrated, I reached out to Jazz Heating & Air Conditioning (which was not part of the First American network) when the system stopped producing heat again in December.

Mirza came out quickly and provided a very professional diagnosis. In the end, he replaced my aging zone controller board and added a 24V transformer to power the board, all at a reasonable price. The system has been working perfectly since. Throughout the whole process, Mirza was professional and courteous. He patiently explained the problem and solution in plain English, and kept me informed every step of the way. I feel confident if my AC system fails again, Jazz will take good care of me.

After four frustrating experiences with mediocre HVAC companies, I'm glad I found Jazz Heating & Air Conditioning, a company I can trust.

Ankit A.

3/17/2023

Zach came to my house recently to look into an issue where water had filled inside my airduct (in the attic). He was very hardworking, to-the-point, knowledgeable, skilled, reasonable and technically strong. Was pretty thorough with his inspection, and didn't leave any stone unturned to diagnose the issue. He ended up spending several hours (a lot longer time than usual) because of the mysterious nature of the problem, was patiently answering all my questions, explaining things to me throughout the process, and didn't leave till he at could drain at least a part of the water out of the duct.

Would highly recommend Zach for ductwork.

Amit S.

9/27/2019

Great experience with these guys.

We hired these guys to help with leaking condenser for A/C.
Sergio was very helpful, knowledgeable and friendly. He knew his job very well and finished it very efficiently.
Now you can always give discount on pricing but they are top notch!!

Highly recommended!

Anes D.

03/03/2017 12:00:00 SA

My A/C went into disrepair after continuous leaks over the last few years. Since all homes in the community were built around the same time, I asked my neighbors whether they had similar issues; they did and we all had the same Lennox units. I also learned that these 10-year old units were highly inefficient compared to newer models and relied on R22 freon that had recently skyrocketed in price.

I called several A/C repair companies for advice but none other than Jazz had a high level of professionalism while simultaneously diagnosing the problem and providing an affordable solution.

Above all, Jazz has the know-how and experience to provide solutions that are up to code, resulting in the inspector giving me a thumbs up.

I would highly recommend Jazz if you want experts to recommend and install a quality, efficient Carrier A/C system.

Kasa Z.

3/16/2023

My experience with Jazz was exceptional. They were kind, communicative, efficient and conscientious. The latter was particularly important when it came to their attention to detail with cleanliness since we have a crawling baby that tries to eat everything on the floor. They were also very responsive, and managed to fix our heating issue before the coldest temperatures in the Bay Area for this winter. They were truly exemplary in every aspect and I would highly recommend them to anyone that needs HVAC services in the Bay Area.

Jessica L.

2/16/2022

Justin came to help on maintenance on HVAC. He was on-time, polite, wearing mask and really patient ( I asked him to wait because I am in the middle of a presentation at work). He did his job thoroughly and efficiently. I wouldn't hesitate to ask Justin for his help again. Highly recommended!

Jason B.

5/19/2022

I have had Jazz out multiple times and they have been reliable, responsive, and great to work with everytime. Justin came out to diagnose a no start on my AC unit, found the problem quick (bad fuse), replaced it and got it back working. I have their annual maintenance as well and they contact me before I even have a chance to call them to schedule. They take care of their customers.

D R.

12/04/2020 12:00:00 SA

Justin arrived on time, masked (based on covid) and ready to investigate our issue. He was polite and readily shared information, as well as answering the couple of questions I had. After quickly discovering our burned out igniter and replacing it, my house is warm again... (yay!!)

Peter S.

1/14/2021

I would definitely recommend this company. When you need to find HVAC company everyone does probably what I did: You start reading reviews. Even then it's a shot in the dark. There are so many companies to choose from. Its mind numbing. I went with JAZZ and they were excellent. Honest with their diagnosis and extremely fair in their pricing. Big shout out to Sanny my technician, fantastic. And Kyra the office manager was excellent in her follow up. Thank you again!

Michael M.

12/27/2022

Outstanding customer service. Called at 9am to request estimate, Brent arrived in one hour and the replacement water heater was installed in 2.5 hours at a fair price. Excellent attention to detail and communication through every step of the project. Refreshing to a see a tradesman who is total focused on the quality of his work and customer satisfaction!

ron s.

6/15/2019

I have used Jazz and Co. for a number of years in my commercial properties as well as my home. I find them extremely honest, prompt and professional. Calls are always returned and schedules kept on time. There is no hard selling and I can always count on my tenants getting the service and attention they need.

L. V.

5/17/2021

EDIT: After posting my review, I was immediately contacted by the Jazz owner, and the salesman, and the permitting person. They have fully satisfied the terms of the contract and worked with the city to facilitate the inspection, and have apologized. I have therefore adjusted my review and my rating. I gave 4 stars instead of 3 because the owner took full accountability for the errors. In several conversations with him, not once did he blame it on the staff - I appreciate his sense of accountability and respect for his team.

John P.

08/10/2018 12:00:00 SA

After calling several others, they were able to fit me in with a same day appointment. Sergio called ahead and was right on time. Very professional and put shoe covers on every time entered home. Sergio showed me the issue, explained diagnostic steps and fixed quickly. Excellent professional service.

Linda M.

8/30/2021

I interviewed about seven HVAC contractors and chose Jazz to install my new AC and furnace. They were one of the more affordable bids, and were able to install within two days (which is really good as we had been without air conditioning for over a month!). The install was extremely quick and accomplished with very little disruption, considering we are all working from home. I would not hesitate to hire them again when we eventually replace our other furnace.

Pankaj V.

6/21/2019

Excellent customer service ! We had a minor issue following a repair and I was very impressed with their honesty and their prompt follow up to resolve quickly.

Quincy L.

11/10/2022 12:00:00 SA

Hired them for our water heater anode rod replacement. Customer service was fantastic. Many businesses don't realize that customer service is usually what hooks the customer and also for future business. Regardless of pricing, pricing is always going to be similar among an industry where there's plenty of competition.

Michelle H.

8/19/2015

I can't believe that I will be the first one to review Jazz on Yelp! My friend recommended Jazz Heating & Air to me about a month ago when I was looking for someone to fix my old air conditioner. This crazy hot CA weather has forced me to invest into my AC because opening the doors and windows to cool down was just not an option for me anymore. Jazz fixed my AC, cleaned it up, and installed a fancy thermostat with wifi. He was very friendly, quick to diagnose the problem, and left my AC looking and working better than it did before I called him. Thanks Jazz!

Rich H.

11/05/2021 12:00:00 SA

We know and trust the company. Their professionals are knowledgeable, courteous and respectful of covid safety.

Gennifer T.

11/22/2021

Sanni from Jazz arrived on time and was very professional. He cleaned the flame sensor which got the furnace working again. I also appreciate the fact the Jazz Home Services scheduled a technician before the holidays. 5 other companies that I called had no availability after Thanksgiving. Will definitely call them again. Very reasonable price too

Jen K.

11/30/2020

We had the honor of working with Sanny. He was thorough and helpful. We would definitely work with Jazz again because of his service.

Jeri B.

8/17/2021

Justin sold me an air conditioner and when I asked if jazz pulled the bldg permit he assured me that yes, they would pull the permit and the cost was included in the price. The 1st person I called at the office was a smart ass and very flip. Laurie left me a voice mail and has not returned three calls. Justin assured me I could call him anytime but does not have the ethics or professionalism to return my call. I was concerned regarding the size of the unit Justin was selling and if the city would appr

ove. He pretty much just laughed and said the city didn't care and would grandfather it. I told him that I didn't believe that to be true. Justin said there would be several inches of clearance on all sides but the unit was installed touching the fence. I spent $300 to have the fence vented. The installers said they would do whatever was necessary to resolve any issues with the city. Wanna bet Jazz will never respond? If a company doesn't have the honesty to stand behind what products or services they are selling and to promptly respond to customers, then we are left with no choice but to share on social media

R E.

4/22/2022

The Jazz Heating & Air Conditioning team were awesome. They arrived for a consultation and within a week were able to schedule us for a furnace and A/C unit replacement. Allan, Sammy and their two teammates were on time, efficient, and completed the work as promised, within the time specified. They took their time to show us all of the updated components, how it works, what they did, and how to use the new touchscreen thermostat. We highly recommend Jazz Heating & Conditioning for all of your HVAC needs!

Steven K.

6/17/2022

Sanny came out and diagnose the problem with my HVAC system quickly as a second opinion. My Home Warranty, First American sent a company out and said that it was a condenser issue which would require $$$ to fix. Sanny determined it was a blown fuse instead by bypassing the fuse and the HVAC was running again. Unfortunately, he didn't have the fuse that I needed because it was not common, but recommended I can purchase on my own for a few bucks which I did. He also provided me with many other recommendations. Would definitely use Jazz Heating again if the situation comes up. Professional and honest.

Anthony R.

8/16/2018

Jazz is the best! Best pricing!Best customer service! Best contractor we have ever worked with. They responded right away to our request for a quote and were at our home the next day for consultation. Scheduling was a breeze and they completed the install in one day!

Following the install, I discovered that my dryer wasn't working. I called Jazz thinking that they used the wrong circuit and their electrician,Raul , came out the same day. We discovered that another contractor removed the breaker for the dryer (it was bad) and forgot to replace it. Raul went to HD bought the correct breaker for us, installed it at no charge, and refused to accept any tip or gratuity. Customer service doesn't get much better than that. Other companies could learn a lot from Jazz when it comes to taking care of people.

Thanks again Jazz for the excellent service!

E H.

10/06/2022 12:00:00 SA

Jazz called to notify me that The scheduled techni Ian would be out the rest of the week but they were quick to Re-schedule/squeeze me back in and sent Sammy who was very friendly, explained what he would be doing and gave me advice to keep my unit in shape. Would highly recommend this company! I've been very happy with their techs and their honesty.

Daniel W.

8/18/2022

We just had one of the hottest days of the year, so OF COURSE it was the perfect time for my A/C to go out. I spoke with Danny who is incredibly knowledgeable and was able to clearly and patiently walk me through some things that I could check over the phone and quickly isolated what the problem could be and got a tech out to my house right away. It was great to speak with someone who actually calmly listened instead of tried to talk over me while I skirted around the point in my heat induced delirium.

Well, Ricky just left my house and I'm back in cool comfort again. Ricky has to be the best tech I've ever had come to my house for any issue ever. He was able to clearly walk me through what was going on and explained what he was doing to test for the issue. He also walked me through tips to keep my AC running at its peak condition and some things that I could watch out for in case the problem started to show itself again so we could catch it before I had to spend another night trying to sleep in an 85 degree house!

The level of service I received was impeccable from the speed at which they were able to show up, the patience in listening to me while I long-windedly complained about the heat, and how effortlessly they were able to explain what was going on in such a way that I almost feel like an A/C expert myself now (I'm not).

I hope I never have to call you again, but if I do I know I'll be taken care of.

Sandra R.

7/29/2021

Sergio was excellent. He Educated me on my unit and how to maintain it. He gave me good alternatives. My AC unit is fixed and running great. Thank you!

Yeshua C.

2/24/2023

Manuel arrived on time and diligently tuned up our Lennox furnace. He also replaced our old thermostat with a new Nest/ wifi enabled wall unit.
Manuel was friendly, fast and extremely knowledgable. Answered all our questions. He also assisted us setting up the Nest app.
We definitely will have him back in spring for our scheduled AC tuneup and cleaning.
No wonder Jazz has the best rating on Yelp. Their service techs are top notch.

Highly recommended ... thank you Manuel !

Aaron
Livermore Ca.

Debasish B.

5/15/2021

I had two property one primary and one rental. I called up initially Jazz for my rental property as it was having a water leak from the ceiling of the upstairs bathroom and I knew water leak was happening from the hvac unit especially from the evaporator coil unit from attic. Sergio Aranda was sent as technician and he inspected the problem. I was not physically present, but Sergio explained me in layman's terms along with technical term. Before the explanation begins over phone, he asked me how much do I know about the HVAC system and based on that he explained me the situation, task need to be carried out, cost and via email sent me couple of quotations. And then I ended up communicating with the sales person Stephan. Stephan was also very nice, infact their customer service team is overall excellent in my opinion as they are knowledgeable too. I ended up deciding to go with replacement of a new hvac unit instead of fixing. I had to finance it and Stephan did a great job in applying through fin tech and overall it was seemless prices followed by appointment book. Then ultimately replaced my rental hvac unit. Since I was very happy with the work, I asked Jazz to install a nest thermostat and reconfigure correct zoning with both nest thermostat which was having wiring issue in my primary property. Sergio was sent and as I never need to mention how good he is in explaining thing and Stephan waived off the fee for installation of nest since I did a business with my rental. Overall they are punctual, well trained, not money looting folks. I personally recommend this company to any one inside bay area and outside.

Murdock G.

10/07/2022 12:00:00 SA

Well organized company. Excellent maintenance. Responsive. Reliable. I recommend them.

Cheryl T.

11/17/2021

Zachary was prompt, knowledgeable, polite and extremely helpful in resolving our HVAC issue. Very impressed with every aspect of Jazz Home Services!

Karin W.

1/21/2023

Jazz is customer service oriented .. they come on time, serve notice & even include a fun bio. Very competent techs. In particular would like to thank service tech Scott S for exceptional service.

Erik J.

7/25/2022

My thermostat was clicking non-stop.
Zach investigated the entire system, determined the problem, and completed the repair.
Zach was polite, professional, highly knowledgeable/educated, while explaining things to me. He made me feel informed and comfortable throughout the entire repair process.
I highly recommend Zach!

C A.

07/05/2019 12:00:00 SA

This is the second time we have used Jazz and we are very pleased. We thought we needed new water heater and they called on Sunday to verify our make and model. It is not a common one but they found it and when they showed up on Monday, the technician said it was just a valve so we went for expecting $3000 bill to a $59 total. Highly recommend.

Sunil G.

1/21/2020

I typically don't write reviews, but I am so impressed by Chris who came to fix our heating system today, I had to do this. Chris was friendly and approachable for any questions. He got right to the problem, he found a simple fix and got it going with out suggesting any expensive repairs. On top of that he was nice and patient to explain the issue and the solution to my curious brain. And he waited until I tested the unit till my satisfaction. I highly recommend Jazz HVAC.

Roger Z.

12/21/2018

It's our great pleasure to work with Mirza & his service team. I got my HVAC totally replaced at this Summer. (along with the City permit)
Not only the quote is the honest one, the job was done smoothly in a professional way: i.e., friendly, efficiently (completed in couple of hours) and minimum-disruptions. They are also spontaneous to update or reply inquiries via email or phone. I am so satisfied with their quality of service and will refer or reuse the good service in the future.

Eric Z.

3/31/2021

We needed a new heater installed and was assigned to Stephan as our Project Manager (Comfort Specialist). He was very professional and made sure to fully address all of our questions and help us to understand our options as well as the installation process.

On the day of the installation, Joshua, Victor, and Richard made sure to maintain Covid protocol while also keeping us looped in on the installation progress. Both the old heater and venting/ducts were removed and replaced all in a single working day. Joshua helped to answer all of our questions during the install and Victor and Richard worked expediently to replace our old ducts.

After everything was complete, they stayed behind to answer all of our questions and made sure that we felt comfortable with operating our new heater. Richard even gave us a few pointers about how we could maintain the cleanliness of our crawl space.

All in all, Jazz Heating went above and beyond and provided us with a great customer service experience along with our new heater. We highly recommend Jazz Heating.

Eileen A.

4/24/2020

I can only say GREAT things about this company. I have used this company before and they did an excellent job! This time I was in need of a new HVAC system and their pricing was very reasonable. They arrived on time, very professional, courteous, and again, another excellent job! If you are in need of plumbing, AC or heating services, HIRE THIS COMPANY! You will be satisfied!

Vicki L.

7/13/2022

Ravi was great, would highly recommend this company. They were quick, efficient, and very responsive. Customer service an A+

Camila H.

12/31/2022

Jazz heating was by far the best quote I got in the area. I got over 6 quotes for HVAC installation since the Yelp function sent out my inquiry to multiple businesses in the area.

Took us a while to finalize which vendor to go with since they all were dealer for different brands.

Note: if there is a specific brand you want, go with the company that is a dealer for that brand.
1. You get better quote (HVAC unit will be more discounted for the dealer)
2. And earlier unit availability (if there is back order).

For us we wanted Lennox at first but then heard mixed reviews and feedback from other vendors. Some praised Carrier, others Trane, and others pitched us other brands saying they are all the same nowadays (some were also brand agnostic).

The Comfort Adviser that came, Stephan, was great! He came and measured everything from the point of entry (backyard gate), the old HVAC units, attic access opening, etc. He also picked up the fuzzy stuff that fell off from the attic and cleaned up any mess. It looked like he had never came! Really appreciate that he respected our home.

FINAL THOUGHTS.
In the end it was my positive first impression and the competitive price of Jazz Heating that made us go with them.
Bonus: no extra charge for credit card payment!

Brandon K.

9/16/2021

AC repair went quickly and smoothly. Was given multiple options for repair parts and explained each of them. Very friendly and knowledgeable. Would highly recommend.

Ryann W.

1/25/2022

Ricky checked thoroughly and found out the real issue with the furnace. He did the repair and it's working like champ. Saved me lot replacement costs.

Robert F.

06/02/2022 12:00:00 SA

Awesome job from start to finish. Sergio was very professional and informative throughout the whole process and repair.

Victor P.

01/07/2022 12:00:00 SA

Had an appointment with these guys on a Thursday, New Years Eve, to help me replace a 40 gal gas water heater to a 50 gal hybrid electric heat pump. They did me a solid by having a different technician help me pick up my water heater at the store I purchased it from (since my car wouldn't have fit it) and dropped it off at my house. Couple hours later for the actual appointment time, the technician, Gio (hope I spelled that right), who is the assigned technician to help me install the water heater showed up on time. He started working on removing our old water heater. Once the old water heater was removed, things started to go south.

My water heater was really heavy and they needed another technician to help him move it into the shed my water heater was going into. Thankfully their dispatcher was able to send someone to help him out. Once they got it in, the assistant drove off to another appointment probably, but Gio realized that he needed to redo some of the piping. Gio tried calling dispatch to send another guy but they wouldn't do it. I offered to help but because of probably liability issues, I wasn't allowed to help. Even though I offered to sign anything that would say I wouldn't hold them liable for anything, they still refused. Dispatcher called me directly and asked if I wanted to continue service with them on Monday since they didn't work on New Years Day, otherwise they'd be willing to not take anything and walk away from the job.

Here is where Gio flipped the situation and shined. He did me another solid and helped me reinstall my old water heater so that I would have hot water over the weekend if we decide to continue with the installation on Monday. I agreed to that and I watched him struggle on his own to remove the large water tank out of the shed to put the old one back. I really wanted to help but wasn't allowed to.

Here comes Monday's appointment. They had two guys who were available before the scheduled appointment time and asked if they could stop by earlier to help install the water heater. I gave them the green light to stop by earlier to get it installed. The two guys were working until my actual appointment time and that's when Gio showed up again to finish the job. I think some miscommunication happened there but I'm not complaining, they sent 3 guys for me and I'm very thankful for that. Although we had our ups and downs, they were great overall and would definitely hire them again and refer them to anyone else.

If the company reads this, give Gio and the rest of the people (sorry I forgot your guys names) who helped me a bonus or at least treat them for a nice lunch. They're hard working guys who'll do whatever they can to help the customers.

Lloyd S.

8/19/2023

Replaced old A/C system keeping existing furnace. Estimator was polite, quick, and understood what we wanted (a competitor focused very hard on getting us to replace furnace with complete heat pump system). Price was not low, but competitive. Install crew arrived 2 days after accepting proposal. Install crew spotted some asbestos that the estimator missed. While extra cost was necessary for another company to do the abatement, the Jazz estimator got the abatement crew out the same day and completion of the installation was only delayed until the following morning. The install crew had two young men that were very polite, professional, respectful, communicative, and competent. We couldn't be happier with the overall quality of service we received from Jazz.

Leonard F.

4/14/2017

Could not ask for more, they quoted on the job, offered a fair price (500 bucks less then the company that diagnosed it) showed up exactly on time the next day, were friendly, got the job done quickly, tested it, took my credit card, cleaned up and left without trying to sell me a plan.
The perfect experience.

Preetam J.

2/21/2020

Our heating system was running into a problem where it was cycling instead of running continuously. Sonny did a wonderful job by first carefully running a step by step diagnosis and explained each step as he went through it. He was able to finally find and fix the issue. He optimized the furnace and our thermostat. Would definitely recommend hiring them!

Karla E.

12/21/2021

We just moved into our home last month and weren't sure the heater was working. Sonny came on time and was so nice! Turns out the furnace just needed to crank up and run. I'm so glad we're finally warm! Totally recommend!

P L.

05/10/2023 12:00:00 SA

service man came and one look at our heater he said No he does not service this type of heater.
No charge involved due to no diagnosis.
I have to wait 3 days for this appointment but nothing done. Time wasted.

Andrew K.

8/15/2020

I loved the way Jazz Heating handled my issue with an AC in terms of speed, responsiveness, and professionalism. We all were experiencing a heat wave yesterday, 8/14 in Dublin area and I unfortunately found out yesterday that my AC unit was not working properly since I didn't hear any sound from an outside fan / blower. Even after 20 minutes I turned on the AC, I did not feel any cool air and was panicking. As I called Jazz Heating, my appointment was set up for the following morning which was today. Justin, a technician actually called me early to see if he can come in earlier than the scheduled appointment time with my urgent request. So he came in early, listened to my problem statement, and opened up a blower unit to find out a bad starter. It literally took about 15 min in total for Justin to explain and fix my AC issue.

I gave a 5 rating for both Justin and Jazz Heating and strongly recommend you to ask for Justin when you need any help on your AC unit.

Tina B.

06/04/2020 12:00:00 SA

Just got our AC fixed from these guys. Ask for Steve (he did such an amazing job). We had someone last year come out and he wasn't that great. But Steve was amazing! Thanks Steve!

Mariano I.

3/22/2017

I've know Bozzi for a few years and it's always been a pleasure to do business with him. Chose the Jazz team to replace our aging furnace and AC. Mirza and Bozzi said the job would be done 'by Friday' and Friday it was, on time - system up and running, very responsive and helpful with any and all questions along the way. Good price and great team. Awesome experience. Looking forward to continue doing business with them for years to come.

Gerard L.

11/10/2020 12:00:00 SA

I had a great experience with their overall service. Communication was flawless and loved how I got text message updates on status of the work and when the tech was coming and leaving.

Thank you, my retired parents now has hearing during the colder weather.

Khang N.

04/05/2022 12:00:00 SA

We requested an assessment of our HVAC system, and a Jazz rep responded quickly with information and scheduling options. Justin S. came out on-time and provided efficient and informative service. We'll definitely consider Jazz Home Services for the future, thanks again.

Brian E.

11/18/2020

Bart was my technician. Took extra time to explain all the information to me. Used all precautions necessary. Bart was very very good! Couldn't recommend him Or the company higher

Thanks.

Some P.

10/08/2020 12:00:00 SA

They were great. Highly recommended. Went above and beyond. Hire them. Right now. Don't delay.

Charlin L.

02/02/2022 12:00:00 SA

Amazing service! Jazz technicians are always on time, professional, and knowledgeable. I had a new HVAC system installed by Jazz about 2.5 years ago. I had an issue with my thermostat this week, and they came out and fixed it for free. This is a company that stands behind their work and truly provides excellent customer service.

Paul Y.

8/19/2019

My AC quit during the middle of a dreadful heat wave. The company that I had a contract with couldn't come out for two weeks! I called Jazz and they were great! They scheduled an appointment for the next day. They kept me in the loop by text. Imagine my surprise when they were early for the appointment. Tech Sergio was polite and found issue quickly. I ended up with a service contract from them. I don't normally do that but was impressed.

Kim D.

7/23/2021

Highly recommend this company! They are exemplary in customer service- super responsive and professional. Every technician that has come to do a maintenance check or service on our HVAC has been excellent. We have an old system so have the maintenance package which is very helpful. Today Zachary came out to check why our unit wasn't putting out cold air. He was very thorough in his diagnosis and repair, and a true professional!

Lara A.

05/05/2022 12:00:00 SA

Jazz came out for our bi-annual maintenance and informed us our upstairs AC unit was empty of freon. After much discussion, we decided to replace our AC/heating unit. Stephan sent us three options and was patient and professional in answering all our questions and concerns. He was able to schedule the work for two days later. We had a wonderful team that arrived on time and began working outside as I was not home. They worked throughout the day, upstairs and outside. They were courteous, professional, and neat. They used drop cloths and vacuumed after their work was complete. They showed me our new thermostat, explained how to download the app, and how to use both. It was a pleasure having them in our house and we would use Team #3 and Jazz again. Thank you!

Alex Z.

5/30/2020

Jazz added an A/C to our existing central heating two months ago. At the time of initial installation, I got quotes from half a dozen different companies and Jazz wasn't the cheapest, but Jazz was the only one offering higher-end equipment, long warranties, and permits.

For the installation, a lot of other companies suggested they'd need to tear up our ceiling (and wouldn't be responsible for fixing it themselves!) to run lines from our crawlspace to the compressor outside, or to run a bunch of obtrusive lines along the outside of our house. Jazz spent twice as much time with us getting a quote to find a solution that didn't have that (running from the crawlspace, up into the attic, and through the attic to the back of the house).

Recently, during the middle of the heatwave, our brand new A/C died. I called them at 6 pm and they had someone out at 9 am the next morning. Sergio quickly diagnosed the issue (actually a failure in the condensate pump from the furnace installation 15 years ago, unrelated to their top-notch work) and had it fixed within 30 minutes.

Cannot recommend enough, both for installation and for repairs. Thanks!

Gaurav S.

5/26/2022

Justin arrived on time and performed the service. He was also proactive on recommendation of good to have vs must have for longevity of life of AC unit.

Benoit G.

11/24/2021

Had an issue with my HVAC damper. The repair had a few complications but they came back and got it right and honored the original quote even though it ended up needing a more expensive part. Great service and repair!

Hetal P.

05/12/2022 12:00:00 SA

We have our annual Maintenence contract with Jazz. It was our AC Maintenence today. Technician Sanny was very thorough and meticulous. He explained me all the technical details in regards to our AC and explained all our options. His technical know-how and understanding of AC & Heaters was impressive! Highly recommend!

Motown D.

1/29/2019

Brilliant!!! Five stars all the way. We have a furnace that was acting up over the last couple of days and decided to finally have it investigated. Call Jazz this morning and they had an open appointment today; Ravi, their technician, was here right on schedule and it took him less than two minutes to determine what was wrong and another few minutes to fix it (not a major repair). All told, he was in and out in under 10 minutes. A great experience and we're now a customer for life. Well done!! Many thanks.

Dave C.

3/27/2020

I wanted to take a moment to thank JAZZ for the great work they did. From their rep on the phone ( sorry I misplaced your name ) to the techs that came over to explain their service ( Brian and Stephan ) and the techs that installed the equipment. They are a great team. Honest about the work and on time. The techs make contact before showing up at the door. A comforting touch. The equipment installed and the area cleaned. I don't know what else you could ask for. Recommend this company? YES!!

Tony C.

02/07/2022 12:00:00 SA

My place got weird smell coming from the vents. Zac came over and checked every possible source thoroughly. He offered honest feedback instead of pushing for selling stuff. I already had Jazz helped me install AC before and it was fantastic. I wouldn't even bother to compare with other places if I need to use the services again.

mili k.

12/29/2021

Super responsive and accommodated us in their busy schedule. We ended up not changing our HVAC but I appreciate that they came thru when we needed them the most.

Tong Z.

05/07/2021 12:00:00 SA

If any of my friend need the service, I will love to recommend Jazz Heating, air conditioning & plumbing for them.

Gerald N.

9/18/2020

The company responded to an appt within 30 min., they continually followed up with reminders and they showed up early. Great service, nice technician, and he wore a mask. Problem with my system was determined quickly and resolved for a reasonable price.
I'm up and running and will definitely call Jazz HVAC again if I need service!

Tarun N.

11/23/2021

Jazz has done really great work with maintaining my furnace and AC so far. They preemptively diagnosed and caught issues, clearly communicated the issue to me and options to resolve them with estimated costs. All the techs that have come out so far have been great and very friendly. I would recommend hiring Jazz without any reservation.

Thomas C.

4/30/2021

Kudos to Richard and Vic with the Jazz installation team. They arrived on time and even finished the work ahead of schedule. I can tell Richard is very experienced and great at what he does. The installation came out so clean and so nice, I'm gonna impressed and excited to have heating in our home again. The custom cut and built venting came out very clean too, like it's been part of the home all along. Jazz Heating and Air has always been great. Always friendly and professional, and they explain everything every step of the way. Would highly recommend. Thanks again Rich and Vic!!

Jim S.

8/27/2022

Fast and great service. I needed a new furnace and wanted to replace my water heater with a tankless water heater. Installed the furnace in one day and the water heater in one day. Very happy with the work that was done.

Amy N.

8/15/2018

Sergio came out to do some diagnostics on my A/C unit which wasn't blowing cold and was making an awful groan. We'd had 2 companies out before to get different bids on what was wrong/what needed to be fixed. Sergio was the only one to spend more than 20 minutes diagnosing the problem, and then he called Train to ask if our unit & parts were still covered by the warranty. They were! Whereas the initial company we'd had out had simply told us we needed to buy a whole new system for ~$10k and was NOT willing to pursue a possible warranty answer to our problem, Sergio saved us thousands.

Such a relief to find a company that has HONEST employees who are willing to chase down possible solutions. I cannot recommend Jazz HVAC enough.

Belle B.

11/11/2019 12:00:00 SA

Now I understand why this place has a solid 5-star reputation. From the second I booked, every single person on this team was helpful, professional, kind, efficient and knowledgeable. Their text updates and e-mail confirmations were helpful, and most of all, their technician Sergio was everything you would want if you could design your perfect tech. He was prompt, courteous, friendly, helpful and so smart! My fiancé and I spent hours trying to troubleshoot an issue that Sergio fixed within 10 minutes of being in my home, and it wasn't something super obvious to us, but because of his experience and expertise, was something that was easy for him to find and fix. Not only did he fix the issue, he showed us how to assess it better for next time, and also helped us label our breaker switches correctly since we had them mis-marked. He went above and beyond and we are truly grateful for Sergio and the rest of the Jazz team. It was affordable, appointment was made 2 days after I called them (thank god I could book so quickly because it's starting to get pretty cold), and he was in and out with our troubles behind us. Also he came out on Veterans Day, a federal holiday they could have easily closed for but stayed open to help out us freezing customers in need of help. THANK YOU!!!!

Mauricio S.

7/30/2019

My AC stopped working Saturday night....of course it was the hottest day of the year.
A quick Yelp check said that Jazz were the guys to call.
I sent in a request via the Yelp page and got a quick response the next morning that Monday was the first available appt. No problem...we had fans going on Sunday and stayed cool.
Monday, Ravi shows up..early but better early than late...I told him what happened and he went to work. He immediately knew what the problem was (capacitor), gave me a couple of options, and go me up in running ASAP.
The best thing about Jazz IMO is that they communicate. I got a quick reply to my request. I got an email and text confirmation. I got a text when Ravi was on his way. The receipt was emailed to me within minutes.
On his way out, Ravi reminded me to have my AC serviced yearly (He could tell I was due) but said I was in good shape for now. I will be calling Jazz for all my HVAC needs.

D C.

7/27/2020

Great Service!!! Quick response and was ready to replace my water heater. Work was well done and quick.

Bhavin D.

7/28/2018

I was called within 5 minutes of writing the previous review by the Owner of the company Mr. Mirza. He apologized for unpleasant experience I had with them and offered me the refund of the diagnostic fee. When I told him that it was not about the money and I would really like someone to come and check it out for me and give me a correct diagnosis, he promptly made an arrangement for service manager to come out and talk to me. He never told me to update or remove the original review but I am updating it because I felt he genuinely cared about his client's point of view and wants business in good faith. The service manager came out and discussed with me that it was indeed the correct diagnosis made the first time which he could have told me over the phone but he came out to talk to me in person so that I am satisfied. The company did return the diagnostic fee I had paid as a courtesy and also offered me discount on repairs if I go with them. I have not yet gotten any repairs done but one thing I can say is they do care about their customers.

Alan H.

1/27/2022

Professional, efficient, competent, transparent and friendly service. It's obvious this company places high priority on customer service.

Bobbie R.

8/13/2020

So it is going to be the hottest week of the summer, I'm talking 100+ everyday for the next 7 days at least and my 8 year old AC unit decided to go out. My family and I knew that it may be impossible to get it fixed FAST.
After looking at the reviews I choose Jazz heating and Air and called to see when I could get a diagnostic and the price. To my disbelief they were able to come the next morning (8am) to diagnose and replace the dead motor for a reasonable price! Shout out to our tech Justin who went above and beyond my expectations today! Our air is working wonderfully and it's all because of him and the company who provided great, fast, and friendly services!

Bo S.

06/10/2021 12:00:00 SA

Came by for an estimate, and was able to fix issue with central air in less than 30 minutes. Great service.

Dinesh G.

6/16/2021

Fast and reliable service , Ravi was experienced in diagnosis and only offered honest recommendation for the service needed, no upsell. Signed up for the annual maintenance plan. Will use them for future.

Long P.

05/11/2022 12:00:00 SA

I have the AC unit checked out getting ready for the hot summer. Justin was on time and very professional. I'm happy with the service.

Praveen V.

10/01/2022 12:00:00 SA

I highly recommend Jazz Heating & Cooling for any services related to HVAC systems. I had three services done till date and all were done promptly. Installed soft start on my AC unit, Halo UV light and recently got heat pump installed.

All the technicians from Hero Team 2 and sales person Danny are highly knowledgeable. Post heat pump installation they had experienced technical visit by Sergio, Daniel reviewed all the work. They had covered the carpet with mats, and after job completion, they properly vacuumed. This truly deserves the fifth star.

Keep up the great work. I have been referring Jazz to my people, this Yelp review been due for quite sometime.

hyejin s.

07/12/2021 12:00:00 SA

Ravi is grate expert!!
My AC didn't cool down under 8o degree. So We charged gas it will work well. I recommend him and Jazz. Thank you!!

Leslie F.

7/26/2019

Our air conditioning unit froze up during the recent heat wave and I was in a panic as my husband had just been released from the hospital. After calling several companies to try and get it repaired, Jazz Heating and Air Conditioning was able to squeeze us in the same day, and their service person Ravi actually showed up before the scheduled time frame, and completed the work very quickly. Ravi was extremely professional, friendly, and knowledgeable and we so appreciate both his and Jazz's responsiveness and assistance in getting our AC unit back up and running so quickly! Jazz Heating and Air Conditioning will be our go-to company for all our HVAC needs for now on!

R R.

4/29/2022

They were on time, did a great job. They were very diligent in explaining the problem and the possible changes required.

Definitely would recommend!

Jan M.

02/03/2023 12:00:00 SA

The blower motor on our furnace went out on our furnace at 8pm in the evening, so I went on Yelp to look for help. Jazz was the first guys who responded with an appointment for the next day. They came at the time they said they would, and after considering the cost of repair, the age of the furnace (over 16 years) and some additonal water damage to the heat exchanger, we decided to have a new furnace installed. Jazz included a filter with UV light cleaning and a Nest thermostat in the deal

Again, we got an appointment for the next day for the installation. A new Lennox furnace was installed the next day . Overnight we found out that the airflow from the new furnace (factory setting) was too much for the house, so we called Jazz in the morning and got a service appointment for the same day. The technician came on time and sorted it all out to our best satisfaction. So far, we're happy with new furnace, it's a lot quieter than the one it was in the house before (Goodman).

Overall, this was quite amazing service.

joanna L.

11/23/2016

Our 27 years old Carrier furnace stopped working two days before Thanksgiving holiday. I called a HVAC company for repairing but they couldn't identified the problem properly. Thanks Yelp review that I found the Jazz Heating & Air Conditioning. I called this morning, Jazz and Bozzi showed up at 9:00 am, identified the problems quickly, installed the new parts at 5:30 pm. Now the furnace is running well again. I am very appreciated Jazz and his team be able to repair the furnace before our guests coming for Thanksgiving holiday!

This is a family own business. I feel everyone is taking the business very seriously. They are professional, honest and hard working people. It's very easy to communicate and work with them. Highly recommended!!!

Rosemary L.

10/25/2018

Today Jesus, Cody and Victor from Jazz came to my house to replace heating ducts and insulation that 4-legged creatures in my crawl space had decimated. They (not the rats!) were great! They came on time, took all debris away with them. They were good-natured, competent, quick and covered their shoes when they entered my house. What I really appreciated was their willingness to work within the cramped confines of my crawl space, which I've only entered twice in 30 years. It goes from three feet high to about one foot where the land rises up outside. Not my favorite place to be. Nobody's. Yet they hopped in and got the job done. At one very narrow claustrophobic point only Cody could manage to squeeze in on his side and he did an admirable job attaching a duct . He could offer Houdini some competition. I was concerned that my crawl space would be a deal killer. A few companies refused to work there, but these guys did a laudable job with nary a complaint and I'm grateful.

Deborah H.

08/02/2018 12:00:00 SA

This company is wonderful! Raul, Jesus, Victor, & Chris installed our Carrier AC's & Heaters & new ductwork. They were professional, kind & very conscientious. Our home isn't that big, but we have always had an upstairs & downstairs units. They replaced them all in under two days. We just passed the final city inspection today.

This is a local, family run company. I chose them after I read all their stellar Yelp reviews. They are amazing & I highly recommend them.

Julie R.

8/14/2023

We had Jazz Home Services come out to give us a bid on a gas line project. My husband accepted the bid and scheduled the service. The company called us the day before to cancel. We went ahead and rescheduled a couple weeks later and then were canceled again by the company with the manager telling us we need to get a new estimate (even though we weren't the ones who canceled each time, it was the company canceling on us). The bid jumped from $2,500 to $6,500 in a little over a month. We asked why we even had to get a new bid since we didn't cancel or drag our feet on booking the job and they said they had an employee who no longer works there who was under-bidding. So us choosing to try and use this company resulted in multiple cancellations and an amount almost triple the price that was initially told to us. I'm giving them one star for the general manager being apologetic about what happened to us but we did not move forward with this company given they weren't able to honor their employee's initial bid that was accepted and only able to knock $1,000 on the new bid estimate and after all the cancellations they did to us they were not willing to prioritize the job for us and cancel other people had we decided to pay the high bid and use them.

Han C.

8/17/2022

AC acting erratically. Justin quickly diagnosed as simple connection issue. Gave overall assessment of system. Made useful recommendations for eventual replacement of this 19 year old system. $99 charge was very fair.

Elaine S.

11/16/2020

Justin S. was my service technician. He showed up right on time at the beginning of my appointment slot. I really liked that you get a text when the tech is on their way. Justin helped me move items carefully out of the way so he could look at my furnace. He was able to quickly determine the issue was my thermostat. He had three thermostats on hand and explained the pros and cons of each of them with me and let me take my time making a decision. Did not pressure me at all. I decided to go with the Google Nest. Justin installed the nest and showed me how to use it. After installation he patched up the holes in my wall from my old thermostat and vacuumed up any drywall debris. He took a look at my system to see if he could give me a quote for AC installation and explained all of my options to me. I did not feel any pressure to commit to installing AC and he took his time explaining all the work that would need to be done if I wanted AC. Overall, very knowledgeable, friendly, and respectful of my home. I will definitely be coming back to Jazz for business and giving Justin a call for all my future AC/Heating needs.

Bogdan S.

03/09/2022 12:00:00 SA

I could be just me, but this company was responsive and came to my house as promised, however...
The first technician made a disclaimer that the parts could be unavailable, from the manufacturer and would not try to source the part from other sources, like the local parts supplier(?!). This made me confused and not happy. I wrote an unflattering review.
However,

after my original review, the company has contacted me to get to the bottom of my frustration about the original experience. They decided to send more senior and experienced fellows. He took solid time to pinpoint the problem and called to verify that needed parts are available. They were, but (this is not the Jazz heating fault) the price on them is ridiculous. The cost of the suspect boards is as high as the price of the new replacement furnace!

As I discussed with Steve, the concept of repair by replacing parts until a problem goes away instead of fixing the board itself is only specific to America (it seems). In most other countries, the board would be given to a person with a soldering iron, and individual failing, out-of-spec components would be replaced for much less money with less waste. Oh well.

It seems that I will be looking for a replacement of the entire unit and more waste will be generated because the parts are by design made WAY too expensive.

At this point, this is my decision what the next step is going to be: replace the 40-year-old furnace with a new one or have Jazz folks order and replace the failing parts.

Oh. And I have rewritten my review and I am changing my original 1 star to 5, to show that the company after the initial mishap was willing and did the right thing.

Thanks guys.

Nicole N.

3/30/2021

It clearly states free consultation but buyer beware. They charge $99 to bid the work. Nothing free about it.

Hong L.

11/03/2020 12:00:00 SA

Bart showed up on time and did an excellent work on finding the problem with our furnace/heater problem. He followed COVID-19 procedures and explained very well to us how the heating system works and how to avoid future problem. Very good experience and will use them again.

GT G.

12/18/2020

Steve is a great technician and took care of everything.

My impression is that Jazz heating and air-condition is not the cheapest, but worth their money!

Kenneth K.

10/13/2022

Jazz Hero 3 team did a great job removing an old HVAC system from my residence and installing a new efficient heat pump - all in one day! The job was especially challenging pulling the heating unit out of the ceiling. I was pretty amazed they didn't have to cut any drywall in such a tight space - a very clean job - thank you Jazz!

Larry S.

5/25/2021

The Jazz team of Cody, Pedro and Brian and Steve did an excellent job installing our air con unit today. They were entirely professional, did a efficient installation, mindful of people in the house, mindful of Covid issues, and they even trouble-shot and fixed a problem with the furnace that wasn't their doing. They also trouble-shot a difficult thermostat wiring issue making the system less prone to future repair problems. Steve, their local tech stopped by at the end of the job to make sure everything was in good shape, and I appreciate the on the job quality control. Plus, a 10 year warranty on parts and labor, very impressed with Jazz.

Cade C.

10/09/2020 12:00:00 SA

Steve showed up at the beginning of the appointment window for my AC and furnace maintenance which was great and he was respectful of the weird Covid situation, efficient in his work, and more than willing to shine a light for a HVAC ignorant homeowner. Good experience and will be using them again.

Eric S.

09/09/2021 12:00:00 SA

Super responsive call on evening set up next available time. It was on Monday Told me the would let me know if they had any cancellations. 8:30 that night I got a text from them saying that they now had a time slot the very next afternoon! Great guy came out too, and fixed that AC unit in record time!

Craig F.

01/12/2022 12:00:00 SA

The Jazz team was phenomenal. They showed up on time and ready to go. We're very professional. They explained all the steps along the way as well as going over system when they were through. A very nice installation. Would not hesitate to recommend to others.

puneri a.

12/08/2021 12:00:00 SA

I had a custom communicating HVAC circuit board that prevented me to move to smart thermostats. This problem was accurately diagnosed. A free evaluation was done after in-site visit. Excellent communication, on time, work completed within a week from quote to finish. Justin, who worked in my issue was professional, knowledgeable, helpful and friendly!! A very happy customer.

Paul G.

6/22/2022

A friend recommended Jazz to us and they did not disappoint. We came home from vacation to 100*+ heat wave and the AC stopped working. We called them on our way back from Mexico and they responded within minutes of our email. The next day, Steve showed up when promised and was able to get us back up and running within an hour. Very professional, friendly, knowledgeable and dependable. Thanks, Paul G.

C.J. C.

05/01/2023 12:00:00 SA

Dynamite organization! I wasn't the easiest customer on a new duel fuel set-up, but they provided incredible service every step of the way.

I went out and got several quotes prior to choosing Jazz - their offer was by far the best value & I was able to take advantage of a free duct replacement offer they had at the time.

Stephan answered all of my questions upfront and the install team was very courteous and polite while working in my home. There was a bit of a snafu on the rebate card, but again - Jazz went above and beyond in their service.

Our system works great and we couldn't be happier!

Danielle C.

08/02/2023 12:00:00 SA

Walked out to my garage in the afternoon and noticed that my hot water heater was leaking. I called Jazz and they had a tech out within a few hours. Aaron was fantastic and efficient, had a new and perfectly installed heater with two hours of him arriving at my home.

Prash M.

8/15/2022

Glad I found them here on yelp! These guys are just amazing, my whole experience was nothing but excellent! Spoke to them over the phone this morning, they were so attentive and helpful. They asked a few questions to understand the problem well, then they had their tech out this afternoon. Their technician Ravi Mishra was so knowledgeable. He quickly identified the problem and resolved it. I spent all night not sleeping, I can't thank them enough to quickly resolving the issue. I'll be setting up regular maintenance with them.

Denise K.

09/01/2022 12:00:00 SA

Always excellent, timely and knowledgeable service! They replaced our heating system and our broken thermostat. We plan on scheduling maintenance service as well. Very happy to have found this local company.

Brandon W.

9/13/2022

Justin was fantastic! Great customer service and overall solid experience. I will continue to recommend.

Prav C.

04/01/2020 12:00:00 SA

We had been working with Jazz for tthe last couple of months on some major updates to our HVAC systems. Simply put, Jazz team is amazing! First off all, these guys are super organized. They come over and execute very efficiently. They finished a major installation in about 8 hours when most other HVAC companies gave an estimate of two days. Second, their front desk is awesome. Everytime we talk to them, they are very accommodating with appointments and rescheduling appointments as well. Most importantly, their team's care for customers is unparalleled. There was a very minor issue with our installation. The team was very apologetic of the issue aand rushed to fix it quickly. The rest of this review is about Ricky, our favorite team member. Ricky's work ethic is just amazing! His attention to detail is just fantastic. Additionally, he settles for nothing short of perfection when working on fixing issues. When you talk to him, you also realize that he is a very friendly person who genuinely cares about providing the best customer service, in every way from being respectful of your house by puttingshoe covers to the way he communicates with utmost respect for the customer. Needless to say explicitly, Jazz would be our preferred HVAC team in the future and we would always ask for Ricky if we have any HVAC issues. We have already referred Jazz to a few of our friends as well. They seem to be a family run business and their customer focus is evident in their interactions.
One word of caution - they seem to have hired a third-party agency to handle their support calls over the weekends. As much as Jazz is amazing, the third party customer support team is not as good in being understanding of good customer service. We had informed the management about the third-party agency and I hope the management is taking action. If anyone has an average experience on calls with Jazz, it is probably the third party agency as Jazz team members are awesome!

Gaurav K.

4/19/2023

Excellent service.
We hired Jazz Heating for heating furnace maintenance. We had great experience. Great service and cost effective

Joyce D.

5/26/2021

Today I was provided with excellent, professional service from Ricky, who came out for regular maintenance of my home's heating unit. He was very attentive and considerate, with a nice, calm demeanor. He took his time, so I know he was thorough. Jazz is lucky to have him as part of their team!

Herb O.

10/18/2021

First, I really appreciated the Technician being on time to do a free estimate. This displayed respect of my time, as well as how these guys run their business. In fact, I've never worked with any contractors who provided text updates of their Techs eta, much like Uber.

Second, Daniel Mendoza, our Technician, was very courteous, answered all of my questions, and concerns. He asked me what our needs were, assessed what we currently have to get us there, and made a few recommendations. Although, this was the first contact, I'm very impressed with this company, and will follow-up this review (should we decide to go with them) with additional post of value, workmanship, and final Yelp rating.

Jeffrey L.

9/30/2016

What can I say, this is by far the best experience I have ever had with a contractor working on my home. I needed to upgrade my furnace as my energy bill was just getting ridiculous on a monthly basis...it was anywhere between $400-$600. My units were 25+ years old and I just wanted to preemptively replace them instead of having one of them die during a heat wave or cold spell. I had a couple companies come out and give me bids for an 80% system and the priced seemed a little high for something that was not going to be efficient. Luckily I brought this up with a buddy of mine over dinner and he gave me Jazz's company info and told me that I must call them. Boy was he right. Mirza and Bobby came out to my house in the evening, and walked through the project with me. They asked a lot of questions and took a lot of notes. I had a proposal the next day from Bobby with a couple different options for systems (neither of them were 80%). I was offered a 95% and 96% efficient systems and went with the more efficient one in the end. Come to find out, the reason I was being offered an 80% system is because the replacement would be much much more simple for the companies. Their price was just slightly higher than the other quotes I got, but I got a much much better system out of it. They stuck to their timeline, had amazing communication throughout the project and the city inspection of their work passed flawlessly. The inspector told me that I got very lucky because the work on the system was one of the best he has seen in his career. Every single one of the employees that I came into contact with was extra nice, courteous and super friendly. In summary, do yourself a favor and call Jazz if you want the utmost professionalism and quality of work.

Dee S.

09/02/2021 12:00:00 SA

I highly recommend Jazz. We wanted to replace our HVAC unit.
Every step of the way, from setting up a time for a free estimate, to receiving a very competitive quote, to scheduling the work and finally to complete the job, everything went flawless.
Daniel was superb with his excellwnt customer care, team 6 who replaced our entire HVAC system were efficient and confident in their work. Sanny the technician talked us through the new system and answered the many many questions I had for him, from use to maintenance to safety. Everyone showed the most patience and respect throughout the whole process. They rock at what they do.
Be sure to take them into consideration for your next project.

Nick T.

08/05/2023 12:00:00 SA

I recently had the pleasure of working with Jazz Heating and Air Conditioning and the experience was nothing short of exceptional. From the moment Sergio stepped into our home for the evaluation and quote, his professionalism and thoroughness were evident. He gave us a detailed breakdown and set the bar high.

Then came the real heroes of the story - Dominic and Hector from Team 5, Truck 7. Despite the blistering 100+ degree heat, they went above and beyond, installing a brand new furnace, zone control, coil, and condenser with the utmost dedication. Their resilience and hard work left me in awe.

But what truly stood out was the personal touch they added by taking the time to walk us through the system, ensuring we knew how to get the best out of it. This wasn't just an installation; it was a masterclass in customer service.

Thanks to the Jazz Heating and Air Conditioning team, we are now comfortably beating the summer heat wave. If I could, I'd give them 100 stars. Highly recommended!

Connie L.

07/07/2023 12:00:00 SA

My awesome technician Steve Aguilar really knows his stuff! He was so patient by explaining the issues and what he is planning to do to fix my AC unit. In addition addressing all my questions and concerns! Overall, he fixed the issue! My AC is running!!! He is the BEST! Thank you, Steve!

Ranya W.

3/25/2022

We collected five bids to install a new furnace, AC, and water heater. Jazz won our business with their professionalism, reasonable price, and responsiveness.
The install team was friendly, professional, and completed the job on time with zero issues. i would highly recommend their services!

Chuck B.

09/07/2021 12:00:00 SA

Timely service. Friendly, helpful and affordable. Received updates via text when tech was running late before our appointment time. Still showed up during appointment window and completed assessment and in about 25 minutes.

A J.

04/05/2021 12:00:00 SA

The hype is real. I wish all businesses could operate as amazingly well as Jazz Heating.

Sonny was our project lead and was fantastic.

Highly recommend

Christina W.

5/16/2023

Highly recommended this company for any heating issue. They have the best price, best service and warranty. We have Jazz replaced our furnace. Very honest people, very hard to find nowadays.

Sue F.

7/26/2018

Prompt at initial inquiry and during work. Reasonable cost. Phone folks and Bazzi (?) were straightforward and easy to talk to. Thanks for overall great work.

Paul H.

7/22/2020

Our A/C went out a few weeks ago. Got quite a few quotes that seemed pretty outrageous. It was time to replace our entire, 24 year old, central heat and air conditioning system. Needed it done ASAP. From the estimator (thank you Daniel!), who was a great young man, to the crew who showed up today to do the install, we had a great experience! Their people are top-notch and super knowledgeable. Friendly, too!Their price was unbeatable and their service excellent. The equipment is top of the line. I already recommended them to two neighbors and will continue to recommend them! Keep up the excellent work Jazz!

David Z.

12/18/2020

Ravi from Jazz stopped by for a service call. He was knowledgeable and helpful. I really appreciated his professionalism and willingness to go above and beyond.

Lisa C.

9/22/2022

We've used Jazz a few times and their service people are always courteous and professional. Zachary came today and was very efficient and friendly. Highly recommend their mix of technology to keep you informed and friendly service people !

A S.

7/15/2021

They provided three bids for the job and allowed me to look over and ask questions about each system. The techs were knowledgeable and professional. They were very responsive to all of my many questions. And they were able to install within the same week as the bids were produced because they had all of the parts in warehouse.

Danny T.

2/21/2020

We've been going through a horrible situation with our HVAC contractor. Long story short, either the contractor has been trying to scam us, or he is incompetent, and now'we're left with a new furnace that doesn't work with our home. Either way, he put us into a predicament and we needed to get someone over for a second opinion.

Ricky came through and did a very thorough inspection of the work that's been done by the contractor. He was very kind and considerate as to not badmouth the contractor's lackluster work. He was also able to explain in great detail as to why we're experiencing the issue that we are. I think his visit was about as perfect as one could hope for given the circumstances.

We don't know where we're going from here, but I'm 100% sure I would give these guys try just based on how knowledgeable, personable, and transparent Ricky was during his visit.

Xuse X.

4/17/2022

Our technician was extremely thorough and polite. It did take a while for the replacement part to arrive which was tough since it was during the coldest part of the year. Coordinating with their call center left me with some unanswered questions as to the status. I eventually got a hold of a very helpful gentleman that sorted things out promptly. I would likely use them again.

larry C.

4/29/2020

Got hooked up with Jazz heating and air-conditioning through home advisor. Period. Can't say much about home advisor but I can tell you that if you ever get a chance to work with Kyra and Roberto, you will be in very good hands. The estimates were fair and the work was conducted in a timely manner. Roberto took care of my house as if it was his own and I felt very safe as he followed COVID-19 protocols to the T...Very impressed to the point where I called them back to perform additional work... You can't go wrong with this company and their customer service skills are top notch.

Pattie W.

11/30/2016

Jazz saved us!!!! ADT installed a NEST in our home. It would not work and we were without heat for eight days because no one from ADT would respond to our calls, texts, or e-mail requests for help. We finally called NEST for help.

NEST referred us to a Nest Pro, Jazz Heating & Air Conditioning. Jazz was awesome. The service pro Mirza,was responsive and completely helpful. Instead of charging us for a service call, he walked us through the troubleshooting, set,up and wiring.
We almost had it working but a fuse blew in our heater. Mirza came out within a couple of hours. He had it up and running in no time! He was professional, efficient, and didn't charge us an emergency fee.
I absolutely recommend Jazz HVAC. We fully intend to use Jazz when we replace our HVAC system. Until then, we will call them for any issues we may have with our HVAC.
I would give them ten stars if I could!!!

Anthony F.

12/22/2021

Excellent service from Ravi! He explained everything that was wrong and the amount time he spent diagnosing the issue was great. Recommend Ravi for your services!

Jersey C.

3/21/2022

Sergio the Tech came out on 3/21/22 . Very knowledgeable and professional. Respected my home and wore shoe coverings. Showed me exactly what the problem was and took care of the issue. Thank you so much JAZZ HOME SERVICES for your professionalism and knowledge. I gave you 5 stars because you deserve it. I highly recommend this service.

Cliff J.

10/20/2017

Jazz Heating & Air Conditioning has been amazing to work with. I sent out inquiries to several other companies on Angie's List. I had done a lot of research and knew exactly which furnace I wanted. Mirza was super responsive over messaging and was able to provide me a proposal without having to schedule an appointment for estimation! He had me take some pictures & measurements and send them over. This was such a pleasure because all the other companies wanted to send someone over, and I don't have time for that many visits. The price that Jazz gave me was very competitive, and they didn't try to upsell me to a more complex unit. The replacement turned out great. They cleaned up really nicely and was really thoughtful in giving me a tutorial of the system.

Ravi R.

12/29/2020

Felt safe and comfortable having their technician out to my home in the midst of this Pandemic. Ravi was an amazing technician. I was extremely satisfied with his diagnosis of our furnace problem. He was very patient and meticulous as he ruled out potentially worn out parts. Cannot recommend Jazz Home Services enough!! Wonderful company to do business with.

Steven N.

09/07/2021 12:00:00 SA

Steve was amazing. Text alerts before arrival, very professional, and replaced our thermostats in a very quick manner. Quality of work is top notch . Highly recommend.

Ranjan M.

08/05/2019 12:00:00 SA

I would not recommend this company. Chris can in and in 10 minutes told me that everything was broken. I had to change the whole unit. Charged 60 bucks. I asked what was wrong and he said I had an issue with the coil, the ac was not installed properly, etc. I went up to the attic only to find that he had not opened anything. Spoke to another trustworthy company and they were surprised how some one can provide a diagnostic on the coil with out opening the unit which would take an hour. We got ac fixed by blowing out the plugged pipe and did not have to replace the unit

Ivan V.

10/21/2021

Excellent service, Justin made sure he check
Everything was working properly before he left.

Mark H.

11/27/2020

They were super responsive and came when they said they would. Upon arrival they had masks on (COVID) and worked quietly and efficiently. They explained what they found and provided recommendations. It was just an annual service, but highly recommend them.

Abe B.

02/11/2022 12:00:00 SA

Jazz heating - I wanted to say thank you! Sonny is very friendly, professional and very thorough with our yearly maintenance with our furnace/AC unit. Highly recommend!

Shounok S.

12/18/2020

Hired a plumbing company to find a water leak, the plumber literally obliterated the slab with a jack hammer, cut drain pipes open and later realized it's a water leak from the Furnace. I didn't waste a moment contacted Jazz Heating, they are very prompt, super responsive, scheduled an appointment for today. Zachary and his compadre came on time, the drain pipe was loose hence water was leaking, fixed the issue with in 5 mins. These folks are knowledgeable and educated me about the furnace, It was a pleasant experience and I signed up for a $99/yr membership which includes semi-annual maintenance of HVAC. Awesome job!!!

Josh S.

6/14/2021

This review is for Ravi -- what an incredibly efficient, funny, and professional individual. He fixed a problem another company couldn't in half the time, and even had the part on hand to fix it! Great value, I highly recommend everyone Jazz Heating. I'd give 100 stars if I could.

Donna C.

4/22/2022

So happy we chose Jazz! Daniel did the initial consult and was our contact person . Very knowledgeable & responsive to both email and phone. The office (James, kyra(permit))were very responsive as well ! We had a ac add on for our home . The day of installation we faced a little hiccup having asbestos wrappings around the ducts that weren't initially seen due to the fact that we barely had any attic space but fortunately Danny was able to help coordinate removal of asbestos with another company smoothly . He also referred us to a reliable electrician prior to the start of installation.
Team #2 were very professional and worked in a fast clean manner that was above and beyond! They also have a 10 yr labor warranty which was a plus so you know for sure ur covered . Really confident we'll enjoy our newly installed AC for the hot summers to come! Highly recommended for anyone who has HVAC needs!

Jonathon B.

04/11/2022 12:00:00 SA

5/5 - highly recommend. We got quotes on installing a new AC unit (home we recently bought didn't have one).

The team was a pleasure to work with, gave us an incredibly competitive quote and the best warranty. The folks that did the install were fast and super professional.

S Y.

09/08/2022 12:00:00 SA

AC went out this week due to the heatwave in Dublin. Called Jazz and they came out in two days. Ravi did a great job explaining what broke and options. 25 year old AC, need to replace the whole thing sooner or later but for now, a change in capacitor adding a starter will hopefully last for a few more years.

D P.

3/29/2019

Humm...I just called for emergency service and they said they could not book me till Monday.

Eric O.

5/30/2023

Had AC issues - the technician arrived on time and provided excellent service. No sense of upselling or anything like that - a fair overview of the issue and description of the solution with various option. Would use them again!

s w.

6/29/2021

I purchased a heating and AC unit with them a couple of years ago and kept the affordable monthly service contract. They did a same day assessment for my complaint of musty smell from vents. A senior technician, Sergio, took the effort to go into our crawlspace to discover a rat infestation not a duct or hvac issue. Can't thank him enough for the extra effort.

Rakesh T.

10/14/2018

Great, professional team. We replaced furnace and AC and was a great experience from taking quote to the install.

Luke S.

06/03/2021 12:00:00 SA

Zachary showed up with mask today and delt with the problem professionally. I am glad that I chose Jazz on Yelp and I want everyone to know they are doing great job. Will definitely reach out if anything in the future.

Davis C.

12/09/2020 12:00:00 SA

Antonio was able to troubleshoot the issue in record time, and also made sure nothing else is broken. And made sure system was up and running before leaving.

Thanks a bunch.

Jiamin D.

4/28/2022

Zachary did a great job! Fix our gas furnace quickly and also help us to adjust our Nest thermometer to better status.

Niki T.

3/26/2019

Technician was efficient and on time with both appointments. Was able to temporarily fix the issue allowing us to use the heater until the part arrived.

Victoria C.

06/10/2023 12:00:00 SA

Wow there's not enough stars to give Jazz, absolutely amazing experience throughout especially after working with another company that told us three different things.

Shout out to Ravi, Rich and Taylor for being so professional, thorough, helpful and accommodating!! Last company came in and told us our system doesn't work with the google nest (our house is 12 hrs old) then told us to get Honeywell digital thermostat then third told us to put a damper in to reduce duct flow.

Rich came in and showed us that one of our vents isn't even working and putting a damper in would be extremely difficult since there was a bunch of solid foam all over which the previous company didn't even mention. Would've had to cut through it all and probably attach a few more things that would've been more expensive. Basically didn't know what they were talking about.

Taylor was so sweet and accommodating as we were sleep training our baby at the time and found a great time to work with our schedule. Means the absolute world to us!

Ravi came and installed the google nest, saved us a bunch of money and was able to connect it to our baby's thermostat in his room when the previous company said we had a short and that we were missing the c wire when both were incorrect. It's been over a week and it's been such a great experience. He was very knowledgeable, quick and thorough with installation and further information about the nest. Our fan used to turn on randomly too when the nest was off and he installed it perfectly that we don't have the problem anymore.

All in all, HIGHLY HIGHLY RECOMMEND!!! You will not be disappointed. Thank you all so much! Saved us a bunch of sleepless nights

Sue S.

9/23/2019

I called Jazz on a Sunday late afternoon to help with a leaky furnace and they came out to the house early Monday morning. Great service and reasonable costs. Impressive technical knowledge and love the ap to track the arrival of the service technician. I was so impressed with the customer service and technician's skill that I signed up for the twice a year maintenance plan. Thanks!!!!

Darren L.

09/07/2022 12:00:00 SA

So i called in and they wont service our wiring ? Why advertise your hvac repair when you wont even fix a a/c that is working just having thermostat issues.

Cristina B.

3/18/2021

Bart did a great job! He was knowledgeable, fast and very helpful. He explained the issues thoroughly and recommended safety precautions.

Patrick L.

11/12/2021 12:00:00 SA

We purchased a new WiFi thermostat. YouTube had lots of instructions but we chose a professional installation by JAZZ to be sure that it was installed quickly and correctly. Fortunately the JAZZ technician observed that the wiring of the previous thermostat had not connected the 'C' or common wire. While YouTube offers installation instructions to bypass the C wire, the technician accurately connected the C wire, assisted me with connecting to our home WiFi and assuring that the iPhone app was coordinated correctly with both the thermostat and iPhone. JAZZ an excellent firm all the way through from making the appointment to install and follow through.

Gary F.

08/07/2021 12:00:00 SA

Timely, expert workmanship from obviously experienced professionals.
I paid a bit more but we needed service ASAP so the cost difference was justified and worth it.
I can definitely recommend JAZZ for any of your home HVAC needs.
Darn nice guys too.

David W.

12/29/2020

Justin is great. He helped us out with AC replacement over the Summer and has been very responsive and helpful in addressing any questions or concerns we have had since then. Their quotes were very competitive with others we got from several other companies. We went with Jazz because of the great service and price combined with warranty. The only cheaper quotes we got had much shorter warranty periods. Would highly recommend.

Winston C.

8/19/2023

My ac ducts needed replacing due to holes & rust. The Jazz team came as scheduled & replaced all of our ac ducts in record time. They were very professional , informative & a pleasure to work with. Highly recommended.

Joyce T.

07/10/2023 12:00:00 SA

I'm giving 5 stars for response and follow up. They got back to me right away with a scheduled service. However, I could not use them as they don't do floor furnaces. I will try again should I need other heating repairs.

Balagopal M.

07/10/2021 12:00:00 SA

Sonny arrived on time, was very transparent and professional while troubleshooting and fixing the system.

Deborah H.

08/09/2023 12:00:00 SA

First to touch base for AC unit service inquiry on Yelp. Spoke directly with office & able to get a date & time quickly. Technician, Sammy, arrived promptly. He explained everything he was going to do & why before he started. Provided a lot of info in an understandable way. Identified issue & fixed it but still went thru his check list to make sure nothing was missed. Sammy was very personable & didn't pressure me to do unnecessary work. Although I talked his ear off, sorry, he never interrupted or seemed impatient. Confirmed life expectancy of most household items & made me feel more at ease as to why things were all of a sudden failing. I would highly recommend using Jazz Home Services for any HVAC needs. No experience with the plumbing service but if it is the same as my experience, I wouldn't hesitate to call them.

Amelia B.

2/15/2021

These guys are the best! On time, they don't hassle you to buy right away, instead they give you honest opinions and multiple options for replacements. I love this company and will use them again for future projects for our house.

Dave Y.

8/18/2022

A year ago someone came out and left an impression. I told myself that if I ever need to upgrade I would consider these guys. I am a huge Costco fan and would go to Costco vendor for everything. Getting a new system is a huge decision and expense. We knew that its tine for us to do it so we asked them to bid.

I am no expert in systems but they educated me on options. Shawn has been constantly following up and answered questions from us including Sunday evenings.

4 guys came. They were prompt and professional. I believe they went over and beyond. I normally do not spend time leaving reviews but these guys deserve it. Its the least that I can do.

Satish P.

01/02/2018 12:00:00 SA

Wonderful company to work with and awesome people. Great customer service. Love JAZZ. Mirza and team are real professionals and go to every step further to help you and work with you

Simon Y.

10/04/2021 12:00:00 SA

Sergio was our technician and was doing a regularly scheduled maintenance of our system. I let him know that a couple of rooms were not comfortable and he gave me some ballpark estimates for replacing ducting and/or add additional vents. He then performed the maintenance and found two ducts had become disconnected. He reattached and retested the system and we noticed a difference right away with the strength of the airflow. He also let me know that we had a plumbing issue since he was already in the crawlspace. Highly recommended!

Hazzel R.

12/02/2019 12:00:00 SA

Excellent service!! Ravi was very professional, knowledgeable and courteous. He explained what the issue was and dice it in no time. I would recommend them without hesitation.

Edgar M.

7/23/2021

I reached out via Yelp, their representative responded same day. Two days later we had a technician in the house .

Technician was on time, he was wearing a mask, and shoe covering, and within 30 minutes after leaving, I had an estimate in my email.

Superb customer service, and the estimate is competitive with other ac companies .

Great service keep it up!

Eric Y.

2/28/2023

Jazz heating has done the great work. They get it done fast and thorough. 5 stars rating

sean o.

11/14/2022

I did not get service from Jazz as they are only doing work on systems that they installed. That was a bummer but they were very good at getting back to me. Seems like all HVAC service places are swamped now.

Take away, if you didn't get your install through them, then try elsewhere as they are only servicing for items where they installed.

Mike G.

12/06/2021 12:00:00 SA

Zachary did a great job in fixing my thermostat issue. He was very helpful, open to my questions and was very professional. Solid work Zachary!

Ben F.

4/27/2021

Had a concern and question about how to improve the AC airflow to our second story. Really appreciate Stephan's visit/consult. He quickly identified the most appropriate solution, even knowing that it may not be a job that Jazz may do. He was honest, knowledgeable, and most of all did not try to sell me on unnecessary work. Super helpful and I really appreciated his visit.

Tom K.

11/30/2020

Steve: Very excellent. Courteous, thorough, competent, pleasant. Good explanations, including photos. On time. Good communications.

Savitha S.

1/21/2020

Response Time through yelp : less than 5 mins.
Reached home in 10 mins. Very professional and honest service. Got our heater working in no time after replacing the part.Highly recommend them.

Sandy P.

10/26/2021

Our AC stopped working earlier this year in the summer, we were able to schedule for a technician the very next day!! Sanny is super knowledgeable, and patiently answered all our questions!! We also signed up for the one year membership to take advantage of the 10% discount on the repairs. Now it's the furnace time, Sanny gave us the honest diagnosis for our unit and provides the repair on the spot super efficiently! It was such a pleasant experience with Jazz!

Hrishi S.

6/21/2022

Awesome experience. I had initially engaged another service provider through Home Depot. Their price was slightly higher than Jazz but most importantly they were charging me extra $350 just to check in the wall for lineset (one of the previous owners had patched up the copper wire lineset in the wall for some reason). Jazz team not only didn't charge me but knew exactly where to look for the lineset. Danny gave me multiple choices and price for each and explained the difference as well. Once I chose the option we wanted, there were emails letting us know when would the crew arrive and what we had to do. The crew of 2 arrived on time, very polite (the guy working inside, wore the mask all the time) and professional. They hooked up the ac and the external units nicely. They even patched the wall up neately and cleaned the entire work site once they were done. Overall very nice experience from beginning to end

Allyson M.

5/20/2023

Update: I've had my heating and AC system from Jazz since summer 2019, wanted to update about how smoothly and well the system works and about the service subscription that I have with them, because on Yelp I always value the reviews from people who've actually been using whatever it is for awhile, not just new customers. I pay a yearly fee for regular maintenance and it's worth it--they come out and check and clean things, replace filters, recommend any maintenance needed on aging parts. Rich P. came out this morning, on time, communicated via text when he was on his way, and did a fabulous job taking care of my system and explaining how it was doing and what needed to be done. Super respectful of me and my house (shoe covers to protect floors, not letting my cats out, etc) and a fabulous clear job explaining how everything was looking and when my filters should be replaced, etc. I've only ever had one actual issue with my system and they handled it rapidly and well (tho it turned out to be user error on my part;). The system they installed cools and heats my house rapidly and my energy bills are low. Thanks for being awesome, Rich P. and Jazz!

Maninder H.

08/05/2022 12:00:00 SA

Very efficient and courteous technician who was very knowledgeable. He came at the exact time and fixed our air conditioners quickly

Manoj B.

2/20/2023

I was impressed with their responsiveness. I had sent enquiries to several HVAC companies on a Sunday. While most waited for almost a day to respond, Jazz was quick to respond with an available appointment. Their service fee also was very reasonable compared to others in the area.

The issue I had was that neither my furnace nor my AC was responding to my thermostat. My thermostat would click but nothing would happen afterwards. Based on some research, I figured the issue was with zone control system and I tried to fix as much as I could before giving up.

Sammy was my technician and having some experience with another company in the past, I can say that he was the best. He knew what he was doing and he was thorough in his troubleshooting. Ultimately the issue got resolved without changing anything which, I think, was the best outcome anyone would hope for.

I'd definitely recommend this company.

Jackie L.

1/22/2021

Sonny is Friendly, knowledgeable and helpful with answering questions related to furnace maintenance. Excellent customer service and very punctual! The real time arrival time tracking is a great feature. Highly recommended!

Andrew E.

8/15/2022

Zach was great and answered all my questions. He repaired my unit quickly. He arrived on time and was very professional. Very happy I chose Jazz!

Omri G.

07/01/2018 12:00:00 SA

It took us a while to decide to replace the old AC with a brand new system. After getting multiple estimates, we decided to go with Jazz and have no regrets whatsoever!

Their products, pricing, responsiveness, timelines for the work and the overall positive impression we got from the initial in-home visit and the interactions with Bozzi around the specifics and necessary adjustments to the estimate were all great.

We decided to go all in and rip out the existing system, including ductwork and system.

The crew that arrived - Raul, Jesus, Cody and Chris did an amazing job! They worked quietly and making sure things remain clean and tidy throughout the 2 days they worked on the project. They were very friendly and made sure all our questions are answered before, and during the project.

We are very pleased from the result and from choosing Jazz and would definitely recommend them to our friends and anyone else that would ask. I am confident that when our second system upstairs needs repair or replacement, Jazz will be the company I will call on.

Thomas L.

10/04/2022 12:00:00 SA

Sammi came to my house on time and did very professional job on my furnace, with helpful advice on how to maintain my heating/AC units in general. Very happy about his service and very pleased with this wonderful company!

Gizzy M.

03/09/2021 12:00:00 SA

Zack showed up in a mask. Explained everything as he examined and tuned out very old system. Went back to his office to get filters as some people do not want them to bring in new filters due to COVID. Gave me some things to think about for our next system while reassuring me that all the parts in our current system are working well.

Jillian L.

05/01/2023 12:00:00 SA

Had a great experience with Jazz heating and AC. We recently purchased our house and wanted to get the AC and furnace inspected, especially the AC before the summer weather hits

Easy to book an appointment and Kaydon was right on time! Inspected our 26+ year old AC unit and furnace, tuned both up, and gave us a lot of guidance what's happening with each one. Definitely would recommend and we will continue to use them!

Rodney C.

08/07/2019 12:00:00 SA

I made the mistake of using a different company to install a new furnace and AC unit. Work was not done to code and after weeks of no responses from the prior contractor to fix the repairs and I reached out to Jazz. Experience was completely different than the prior contractor - professional, responsive and showed a clear commitment to the customer. This was a not a big revenue deal for them, but it was still treated as if it was. My only regret is not using Jazz from the very beginning, a mistake I won't make again. I cannot recommend this company more strongly.

Kim L.

1/27/2023

Thank you, Justin, Sal and team for coming to my rescue! My heater stopped working and, with this chilling weather, I called JAZZ and they scheduled a quick appointment. Two days later I have a new system installed and working great! I highly recommend this company and their friendly service people.

Ciara S.

10/02/2020 12:00:00 SA

Huge shout out to Kyra! She went above and beyond to assist me today and I am very thankful for her wonderful customer service ! Because of her amazing work ethic I moved forward and requested service for a water heater replacement . A+ customer service and huge round of applause!! :)

Roberto is hands down wonderful ! He was able to replace my water heater within a couple hours , even though he was given short notice . He was quick and efficient and was very knowledgeable!

Will definitely be recommending this company to others !

Nasrin K.

12/29/2021

Nasrin K

* 1 minute ago
Steve Aguilar is a master of his craft! and
repairing my furnace just like magic,
professional manner. He went above and
beyond his job description. If you are in
the market for a repairing furnace call
Boom and request Steve Aguilar, and by the way James in the
office was also super helpful getting the
details planned and job scheduled. I
couldn't be more pleased with this
company. Call them today!!!

Dana F.

8/15/2019

AC broke during a big heat wave. Received response in less than 10 minutes with a same-day service window between 2pm and 5.. Mentioned that I had plans to take kids school shopping in the afternoon and they said they'd try to make it earlier. Chris my technician was great - let me know he was coming earlier and actually was finished before 2! AC back on and school shopping back on as well.

Grace V.

09/06/2022 12:00:00 SA

Wonderful service! I get a text message just prior to arrival. I know when they are coming. Sanny explained everything and was very transparent about what costs would be incurred. I appreciate that. He took time to check that I understood the process and asked me if I had any questions.

Scott L.

07/08/2021 12:00:00 SA

Sergio arrived on time, found the problem in the AC unit quickly, and fixed it without a hassle. Very recommended. Also, great communication from Jazz before the service time.

Juan E.

12/14/2022

I contacted Jazz Heating, A/C home services Tue Dec 13 and followed their instructions on receiving a call back for Wed Dec 14, 2022, 4pm. I provided all required information they asked for regarding a heating check up at my residence. I'm a university educator and took time this afternoon to wait for their call back to no avail. No one called. Leadership and professionalism are important to all business transactions. I'm very sorry this happened and I cannot in all honesty recommend this business.

David S.

9/20/2021

I needed a new thermostat, relay board, and wiring installed to a very old furnace so the fan could be operated without the heat. Jazz was very quick to respond with an estimate and bid. Prior to commencing work, the tech inspected the furnace heat exchanger to ensure it was worth proceeding, as the unit is very old. My only issue is that between the initial visit and work there was some communication issues and the copies of bids I received by email didn't match what we discussed - perhaps a technical issue on their end. Once the confusion was cleared up they quickly completed the work and at a reasonable price. I now have an upgraded system working the way I need it.

Nancy G.

10/18/2019

Cannot speak highly enough about my experience with Jazz Heating! I had new water heater installed and my older house had plumbing problems. They fixed late on a Friday afternoon to make sure we had water for weekend. Plus they were so nice about everything! Will use for any projects I have in future! Thanks!

Daniel C.

09/09/2022 12:00:00 SA

Updating review to 5 stars, for new AC installation:

My AC decided to break down during the hottest week ever with 100-110F weather. Of three companies I called, only Jazz was able to send someone same day for diagnosis. It turns out the AC capacitor is shot, but the real long-term issue is that the unit is 35 years old! I can shell out a few hundred bucks for a temporary fix,
but decided to just upgrade to a new unit. Installation was scheduled next day, so just one more day of sweltering.

Hero Team 7 did an excellent job and gave lots of useful tips. Installation took two guys 6 hours or so since they had to retrofit the AC coils underneath my furnace. They also did a great cleanup job. Our AC is now running very smoothly and having Google Nest Thermostat is super convenient.

Highly recommend JAZZ for HVAC needs. They were a lifesaver for us during this sweltering week.

Notes/ Tips I learned:
* For a 2000 sqft house you will need a 4-ton unit.
* Higher SEER ratings mean more efficient, so I went with the SEER 17.9 over the 14.
* Good idea to locate the Thermostat near the air intake vent to the furnace fan for accurate temperature control - unfortunately my thermostat is closer to the front door.
* AC will typically last 12-17 years, beyond that you can get by with replacing the capacitors but at some point something else will break.
* Keep the bushes away from the AC unit! Thanks JAZZ for doing some landscaping on the side!

Prem S.

09/09/2020 12:00:00 SA

Amazing team, very professional. Took their time to explain various aspects of HVAC. Really friendly staff. We got split HVAC installed, will definitely recommend them. Trevor was awesome. They wore masks the whole time cos' of covid (which is very much appreciated).

Bryan K.

6/25/2022

Quoting time commit - Stephan provided SAME DAY quote for 3 different options and responded to all questions promptly.
Service availability & efficiency - Accepted the quote on a Tuesday. Two teams came on the Friday of same week and installed two HVAC systems.
Product availability - refer to above comment.
Service quality - Efficient, meticulous, courteous, responsive - great team work - head HVAC engineer, Val, came at mid-day to inspect work progress and helped with installation.

Shiven S.

7/29/2020

Update: Jazz's customer service manager contacted me earlier this week to discuss my concerns and genuinely tried to address all my concerns. He not only resolved my fan issue but also took time to explain why their quote was little higher from few other vendors (primarily due to better equipment and 10 year labor warranty which no one else offers). Throughout our conversation, the customer service manager was very courteous, took time to explain my questions and truly focused on resolving issues.

Overall I am quite pleased with their customer service and their effort to keep their customers happy. They truly care about their work and certainly stand behind their work which is quite scarce these days. Given my recent experience, I will not hesitate to do Business with Jazz in near future.

Erich R.

08/06/2022 12:00:00 SA

I have used Jazz on more than one occasion and every time I found them to be prompt, reliable, and wonderful to work with. My most recent experience involved a very large project. I fully replaced 2 entire HVAC systems in my home. I upgraded my antiquated systems to brand new, top of the line, modern systems. I couldn't be happier. The install took a full day with 2 teams onsite (one worked on my upstairs, one did my downstairs). They were clearly experienced, the systems are both very functional as well as aesthetically pleasing. I'm so pleased I worked with Jazz on this project. They were there to answer all my questions, explained everything they were doing in great detail, and were all super friendly. I really feel that they delivered on their promises and they have earned a customer for life. Thank you Jazz and your entire staff. You guys are top notch.

Cody P.

12/02/2021 12:00:00 SA

Words cannot express what an amazing group of people at jazz. They came out did an absolutely great job. Over and above anything we Expected. Steve was very friendly and knowledgeable. Explained everything in great detail. Will definitely recommend jazz heating to everyone. Thanks jazz for taking great care of our need for our furnace repair.

I H.

12/13/2021

Roberto diagnosed the issue with our water heater. He explained our options and promptly set up a follow up to resolve the issue.

George G.

9/19/2022

Our technician Rickie shows up on time and have the problem fixed quickly. He also explained in details on how he did the repairing . I also want to mention the scheduling service is also the best I have experienced. Thank you James, Very impressive response time!

Sam G.

8/29/2022

Jazz heating team responded quick and fixed the water leak from dishwasher drain and very professional. Thank you Jazz team

richard g.

5/13/2020

I called Jazz for Heating and A/C inspection to see if I had a drain pan leak. They sent Steven Aguilar out right on time. Steven is a pro and he told me in 15 minutes that my A/C was not leaking and it was probably the fire sprinkler system. A world class technician and a great guy to boot. He recommended an A/C inspection on the spot and found 2 fuses nearly at lifes end. He did A/C tuneup and changed fuses. A great salesperson. Thanks to Jazz for the prompt service.

Laurie M.

11/10/2021 12:00:00 SA

Very good responsive service, even helped us with getting new style of filters for our furnace.
Followed all safety precautions.
Highly recommended!

Sue J.

8/27/2021

The team was professional, knowledgeable, and responsive. Sergio who did our repair was great to work with. Overall I was very impressed.

Dan M.

08/02/2021 12:00:00 SA

Got 4 estimates (including one from Costco) and decided to go with Jazz. They eventually had a competitive price and Shawn was the most responsive sales person. The process was always excellent with good communication. The installation team arrived on time, hauled the old system away, and installed the new HVAC system with a new line-set by 3 PM. They even setup up the HERS / Title 24 testing as part of the package. Overall, very happy with Jazz and will will call them when my other old HVAC unit bites the dust.

D P.

07/10/2019 12:00:00 SA

I don't remember the last time I wrote a Yelp review, but had to do it for this company. 5-star experience if ever there was one.

My water heater is old. It started leaking from the bottom. When my usual plumbing shop told me it'd take about a week to schedule replacement, I went to Yelp, and just looked for the highest-rated plumbing shop in my area. Jazz was it.

From start to finish, this company was wonderful to work with, easy to communicate with, followed through, was thoughtful, and hit the timeframe they said they'd hit to a tee. In the span of 5 hours, give or take, they looked at the photos I sent them, scheduled an appointment, picked up a new water heater, came to the house, installed it, tested it, and finished up. I wasn't even at the house - they let me manage it all of it remotely, with a little help from my teenage son, who gave them access when they needed it.

How rare is it these days to see companies live up to all the promises they make? Jazz does. Special kudos to Tina, who works in their front office, for being super helpful, super quick, and an effective coordinator.

Big thumbs up for Jazz.

Es B.

04/11/2017 12:00:00 SA

Jazz fixed our HVAC system quickly! If I have any more issues, I will definitely be calling them!

I was having issues with what I thought was the Nest, but Mirza let me know it was actually our furnace. He tracked down and ordered the part that he thought it needed and he was correct. It works great now!

Super friendly, knowledgeable, and flexible with scheduling. Only thing I was bummed about was that they don't have weekend hours so I had to take off work, but it was worth having heat again! :)

Abe K.

3/15/2022

This team is an absolute delight to work with. Daniel first visited us for a quote almost 8 months ago. Of the many folks that I got a quote from, he was forthright, honest and told me a bunch of things the others may have missed.
I call him 8 months later. He remembers my house address, pulls up details from his quote and performs an emergency install in 48 hours. All at a great price and with amazing service
Devin and his team on the ground showed up as promised, clean install, and post installation review and clean up
I cannot but highly recommend this team for your heating and plumbing needs

Jeff F.

12/13/2018

We used Jazz to replace our furnace, A/C, Air filter and duct work and were extremely happy with their work and follow up. We called for a quote right before Thanksgiving (when my wife was 37 weeks pregnant and our furnace stopped working). They came out right away, provided a very reasonable quote and started work very quickly. They finished ahead of schedule and were terrific with communication and follow up. Bozzi was great at answering our questions and getting back to us - even late at night and on weekends. They came back twice after installation to make adjustments and make sure we were happy. I highly recommend them.

Anna M.

07/11/2022 12:00:00 SA

Sammy and Jeremy showed up on time. They explained what they were going to do and were very friendly and professional. They took extra care to wear shoe covers and drape carpet where needed. They were respectful to close the door every time they went in and out of our home. As the day progressed we were up dated on status of work and estimated time frame of completion. My husband and I encountered Sammy and Jeremy at different times of the day and shared the same experiences with their friendliness and professionalism. We were very pleased with the process and would recommend them for your heating and air needs.

Fayyaz Y.

10/09/2017 12:00:00 SA

The Jazz team were super professional and thorough! They took the time to explain all the options on the Nest thermostats and configured them based on my preferences. The installed AC unit works great with no issues.

Jason R.

9/17/2022

My experience with jazz was nothing short of amazing! Like many of you (I'd guess) I had heard plenty of horror stories and with 3 days before a heatwave would hit I figured my ask would be laughable but had to give it a shot. Using Yelp I contacted jazz asking if they could get the entire process done in 3 days. To my shock, they said yes and sent someone out to do a site visit that same day. By the evening we had agreed on pricing and equipment and by the following morning I had the install team of 3 at my house by 8:30am and by 3pm or so they were done. Kind, professional, worked efficiently and the quality of their work is so clearly evident from the care they took within the space, the position and wrapping of water and electrical lines, etc. all around awesome job!

Jim B.

9/30/2020

The team did a fantastic job today. Stephan, Trevor and everyone on the Jazz team, thank you! They were great to deal with from quote to cool home. Very professional and went above and beyond our expectations with the high standard of work completed. Removing our old non-working system efficiently while explaining everything along the way and answering all of our questions on the newly installed system. We are extremely happy with the results and the choice of music. ;-) Great job team!

Kris A.

01/07/2021 12:00:00 SA

He was punctual and prepared. He's a Master technician. He's efficient & he kept our contact to a miniumum since my husband has cancer & his immune system is dangerously compromised. I appreciated his distancing very much. He's a good representative for your company.

J K.

7/16/2023

One of our A/C unit stopped working. Initially, we had another company come out and evaluate the problem. We were told the compressor is dead and needed to replace both the a/c and the furnace. Yesterday, I contacted Jazz Home Services. This morning, Jazz sent a technician, Sammy. He was knowledgeable, professional and efficient. He immediately diagnosed the problem. He said the compressor was fine but the problem was some wiring that needed to be fixed. He proceeded and corrected the issue. It is so reassuring to work with an honest and efficient company. 5 stars for Sammy and the company!!

Dan T.

07/02/2023 12:00:00 SA

Called at 8:30 a.m. on Sunday. Temp outside over 105 yesterday. AC DEAD. Technician promised between 1:00 and 3:00, SAME DAY. Got call at 12:15 asking if they could come EARLY. Tech on site at 12:45. Problem diagnosed by 1:00. COLD AIR by 1:30. Sonny P. is the MAN! Solid!

Michael D.

04/01/2021 12:00:00 SA

Getting a quote and information was a breeze since Stephan was very informative and responsive. The work that they did was good. But they forgot to clean up and patch the hole that they drilled on the ceiling to install Google Nest. I thought it would've been easier if the work was split into 2 days of work instead of one day. They were in the way of each other working on the furnace and tankless hot water. It seems like they were rushing towards the end of the day and the quality of work went down.

Frank S.

11/28/2018

My forced air heater connected to a Nest thermostat stopped working. I called 3 yelp recommendations last night and Jazz was the first and only(as of noon today) to call back. They scheduled an appointment before noon and Ravi our technician showed up right on time. He diagnosed the problem as a clogged water pump(high efficiency heater) and had it fixed pronto. He changed my air filter(I had one on hand). He was matter of fact, knowledgeable and honest. I highly recommend these guys!

Elaine L.

04/08/2022 12:00:00 SA

This was a follow up call after having new AC coils installed last December. Ran AC for first time yesterday. Worked great- house was cool. After powering off the Nest thermostat, got error message and unit stopped working. Called Jazz next morning and Victoria was able to send someone out within 1.5 hours! Sergio showed up on time with mask on and shoe covers. Troubleshooting began and he found the problem quickly and set about to fix. Done in less than an hour. Explained issue to me in clear terms. Definitely a great company to hire.

Will R.

1/21/2016

This company rocks. Their service and quality of work is 5-stars. I needed a new HVAC for the house and they took care of everything for me, no hassle and very straight-forward. I cannot say anything bad about what they do. Mirza helped me with everything I needed and patiently explained what options I had and what the prices were. I would highly recommend them to anyone who is looking for a new HVAC or just needs a set of eyes to look at their existing HVAC if there is wear and tear. You can't go wrong with their service and pricing. Cheers!

Nic H.

5/30/2020

I contacted Jazz for an estimate to replace an evaporator coil and AC condensing unit. Stephan came out and provided the estimate. He was honest and provided us with three options that fell within our budget. I received estimates from two other companies and decided on Jazz due to the stellar reviews, honesty (in my opinion) and reasonable pricing. It did not feel like they were trying to up sell. It also helped that, out of all the estimates I received, Stephan was the only one to follow up a few days later. He was accessible and answered all of my questions before installation.

Hero team #3 was sent out this past week to replace and install a new evap coil and condensing unit. Jesus was the individual who took on this task by himself. He had a colleague assist him early in the morning to remove the old condensing unit and move the new one into place. Jesus worked tirelessly in my hot home and outside with the sun beaming on him for hours. He was responsive to my questions and overall very informative, friendly too. I'd definitely use this company in the future and if you're in the market for a new AC or furnace...definitely give them a call!

Kathy K.

10/14/2020

WOW!! What a great experience. Hot water heater and water pressure problem. Called late afternoon for an appointment and less than 24hrs later Roberto showed up. We were given a 2 hour window and when Roberto was on his way a text message notified us! When he arrived he assessed our issues was able to educate us on making a decision moving forward. It was customer service at it's finest. This time we choose repair over replacement. Roberto left us with a pre-quote when ready to upgrade as needed. Really a great experience and a customer for life. Thank you Jazz, your services highly recommended.

Chris M.

05/12/2021 12:00:00 SA

They communicated with me very well every step of the way from booking to the day of the appointment. The service tech was knowledgeable and friendly.

Francesca P.

08/08/2019 12:00:00 SA

After waiting 24 hours to hear from the first company I called, I called Jazz. They were able to have a technician, Chris, come to my house that day. The company provided texts, so that i knew who to expect to come to our home, which was great. He was on time, polite and informative. He perfomed the maintenance on our ac units, and found the problem we were having with one unit. He repaired that unit. I had a number of questions about how the system worked, and when we would need to consider replacement. He didn't try to push any solutions, but answered my questions so we know what to be prepared for. The cost for the service and repairs was reasonable. I would recommend them, and they will be the first people I call when we get ready to quote replacement.

Susana G.

12/21/2021

I'm delighted with the service Jazz Home provided for us! I called them when our furnace went out and they sent Justin in the next hour. They needed to order a part but as soon as they got it Justin was here bright and early to get it installed. Everyone was professional and friendly and the whole process was easy. I highly recommend them.

Tiejun H.

10/03/2022 12:00:00 SA

Jazz Hero Team is amazing. They are professional and responsive. Really takes good care of customers. I'm really happy with their services.

Clark A.

5/18/2022

I have finally found my go forward HVAC service company. Great service, immediate response and walked me through everything before leaving our house. Will 100% use going forward.

Bonnie H.

12/18/2020

We have had two services so far with Jazz and we are very pleased. Our air conditioner had been running a lot, so Justin found it needed to be charged. It's cooling better than ever now. Then he came to inspect our furnace and showed how knowledgeable he is by thoroughly answering all our questions. We appreciate his professionalism and attention to details. We will continue our annual maintenance with Jazz. I would highly recommend Jazz for your heating and air needs.

Kelley C.

12/31/2020

They came right away even on a holiday. The tech was very nice and helpful! I will use them again! They fixed the problem very quickly!

H. Momo Z.

12/27/2022

Our blower motor failed on our furnace before December 2022, we said as much when setting up our appointment, $99 appointment to agree that the blower motor was in fact blown. We had given them all of the information about the furnace before hand and the technician gave us the Motor needs to be special ordered, will take 2 - 3 weeks to get which was bad but understandable. 3 weeks later, no contact, finally called them to get an eta, they didn't have one, I asked them to get one, they were surprised that I would ask, literally repeated back to me You really want us to call to get an ETA? they then stated that they'd call back with one... Never heard from them again...

Finally called after Christmas and got the we don't have an ETA speech again, requested an ETA again, finally got someone to call me back to say that the part had to be manufactured and it won't be built till march of next year. Had to keep hounding them over and over again till they could finally tell us that. Terrible experience, have 2 kids under 5 in a freezing house warmed up by space heaters while they couldn't be bothered to tell us the truth. Found the OEM part on Amazon for $300

Graham M.

06/09/2021 12:00:00 SA

Ricky was friendly and professional. Excellent service! Will ask them to come back for another check. Highly recommended!

Kim K.

8/24/2022

They just installed our system. The team was very knowledgeable, friendly, and had exquisite workmanship left the project clean and in well order. They are highly recommended

A H.

09/08/2021 12:00:00 SA

Ravid was great! He was able to come earlier and fixed the problem quickly. I will recommend him to my neighbors. Thank you.

Cynthia B.

10/02/2019 12:00:00 SA

An excellent company in every way, from estimate appointment to installation of our new commercial air conditioning and heating unit. They are so much better than any other air conditioning company, (I did get estimates from other companies and I've used other companies in the past), so there is no need to call anybody else if you need service.
Super friendly staff both in the office and on site. They also have excellent communication and kept me in the loop the whole time about everything.
I agree with the other reviewers who said this company needs more than 5 stars and no less than 25 stars!

Nancy W.

11/09/2022 12:00:00 SA

Today our heater started making a high pitched sound and stopped working. I called Jazz Home Services. They were extremely busy, but I explained that my dad is 92 and couldn't tolerate the cold. They moved their schedule around so they could accommodate him. Sammy, the technician, arrived when they said he would (which is so nice these days)! He took his time going over everything with us and made the repairs. It was so refreshing to have someone in your home that was trustworthy and professional. I highly recommend this company and won't hesitate to call on them again!!!

Scott B.

5/25/2021

Awesome customer service. My regular tech, Steve Aguilar, always goes way above and beyond during our bi-annual checkups. It's very comforting to know that my AC/heating is ready to go.

Beth D.

07/07/2021 12:00:00 SA

The Jazz duo of Javier and Devin were great. They showed up on time, followed by the crane that was needed to get my new HVAC unit on the roof, and worked efficiently and politely for several hours. They then installed my new Nest thermostat and explained everything really well. Now let's see how the unit works during the next big heat wave!

Ondrej D.

03/03/2022 12:00:00 SA

Happy with the service. Eric/Office was responsive and flexible in finding time for an urgent repair. Giovanni came the same day, explained things very well. Fixed things in one visit. Looks to me like good work, hopefully it will last. Professional and didn't try to upsell or invent unnecessary work.

Garry B.

07/11/2023 12:00:00 SA

We used Jazz to replace our HVAC ductwork. They ended up subbing out the demolition to another company and then left us holding the bag for an added $2,500 additional cost. They finished the work in two days. I asked for a few days to inspect the work before paying the remaining balance. Instead they immediately started threatening to lien to the property if I didn't pay right away. The project manager was completely unprofessional calling me a lowlife and constantly harassing me until I paid. I finally did pay before I could finish my inspections. Now that I have had time to actually look through their work - it was a half-complete rushed mess. They did not replace any of the boots, there are still large holes and gaps in the ductwork connections, they strapped the flex duct so tight in some places that it is constricting flow and they did not balance the air - causing the front of our house to be blasted with air and only have minimal flow everywhere else.
After complaining for several months they finally sent a tech out to look at it - he was a nice guy and tried to help the best he could, but didn't actually fix anything.
I would not recommend these guys at all. They do shoddy work and cut corners, but still charge you a hefty premium and then harass you and insult you if you ask to inspect the work before paying.

Added in response to the owner's comment: Of course when I publicly complain we get an immediate response hoping to resolve the situation. It took months for you guys to respond when we first contacted you. Only after informing you we were going to find a complaint with the CSLB did we get a response.

Nutha S.

1/18/2021

Ravi was amazing; he was very professional and we could tell immediately he knew what he was doing. We had a prior company try to diagnose our issue and he didn't solve anything, just pointed our vent flairs down. Ravi provided an insightful diagnosis with more than one option in how to proceed. He also came promptly at the service window and took all Covid precautions. Thank you for your service, Ravi and Jazz! We will definitely continue to contact you for additional services and will highly recommend!!

Prakash C.

09/01/2021 12:00:00 SA

Didn't like the service. Guy was rude and didn't talk nicely. He behaves as if like I have to go with Jazz repair then only he will answer any question.

Later on talked to James and he was so kind and refunded diagnosis fee as a courtesy.

Jen B.

3/25/2021

Sergio and Bart an excellent knowledge of ac unit and furnace function. Answered all of my copious questions and were friendly and polite. They gave great ideas about how to care for the ac and furnace and possible ways to improve performance, such as connecting led light and ionizer to the system for better allergy sanitization. Overall, I would recommend them, and theircompany, Jazz itself, to someone looking to install a heating/cooling system throughout their house.

Ken D.

9/26/2022

Again, Roberto did an excellent job in a timely fashion. He put a plan together to solve a problem I'm having with another toilet in my house. He showed me all options on his I pad and put together a game plan. He also cleared my bathtub drain. It nice to have a go to guy and company that is 100% reliable and accommodating. Hard to find these days.

Hp P.

6/15/2022

No wonder they have all 5 stars. Fantastic service, straightforward diagnostics and very reasonable prices. Very hard to find such a good honest company. Thanks for fixing my zoning issue so quickly.

Samrat B.

7/17/2019

My water heater was giving problems. Jazz had a technical sent and fixed it properly. Happy with their service

Joyce C.

4/22/2020

Jazz Heating responded immediately on my request for our water heater leaking issue. Roberto did a great job and replace a new one the same day. Thank you

Sean F.

3/23/2021

Timely, responsive, and professional. Ricky did a great job troubleshooting the problem, explaining the issue, and talking us through the resolution. Overall it was a great experience working with the team at Jazz.

A W.

8/16/2018

I tried self-installing a couple Nest thermostats, but it turns out that my house is a bit more complicated than average. I saw the positive reviews on Yelp and also noticed they were on Nest's list of installers and gave them a call. They were really good about working with my schedule and even accommodated some last second changes. The installer came and installed the thermostats fairly effortlessly. After he was done, he checked to make sure the thermostats were working correctly and said that my air conditioning wasn't blowing out cold enough air. He added a pound of something (coolant, maybe?) for free and said it was like a $150 value. He also said there was likely some kind of leak in some hoses which is why the coolant (?) was low. That would have been several hundreds of dollars to just check to see if there was a leak and who knows how much more to fix it. We passed for the moment.

After they left, the air conditioner started making a strange noise. I called Jazz and they came back out and said the sound was normal. I wasn't sure that it was a normal sound that air conditioners make and expressed my doubts in a Yelp review. The owner immediately called me and scheduled another visit. The air conditioner didn't make the noise when they were here (isn't that always the case?) but they believed they diagnosed the problem. They also told me that if the noise persists, I should call them back and they'll come out yet again. They only left a few minutes ago and I haven't run the air conditioner since they've left so I don't know if the noise is gone for good. Although there was a setback at first, the service I received on the first visit along with their commitment to make sure everything is working as it should makes this a five star experience. I'd feel good about using them again and recommending them to others for any HVAC needs.

Andrea S.

10/04/2020 12:00:00 SA

Tragedy struck one evening when the A/C went out on a very hot and smoky night. I did some basic diagnostics, but couldn't figure out how to get it back on...which meant a night of open windows, smoke, and regret. I call Jazz the next day, early morning, and they were able to get someone out the day of, which I was incredibly grateful for as I pretended my air purifier was my A/C. Steve Aguilar was amazing, showing up early in the projected timeslot and taking all the necessary precautions, wearing a mask and booties, and just overall being very helpful. He was able to figure out my problem, and even went above and beyond to make sure that I was taking the best care of the A/C possible going forward. I would definitely want to work with him again in the future, and can't recommend Jazz enough.

d h.

05/10/2021 12:00:00 SA

Great! AC is now blowing cool air. Justin, the Service Tech did mention my unit is using the older coolant and that I may need to replace it in 2-3 years. Otherwise, it's good for now. Thanks again Justin!

Zhenkai J.

10/02/2018 12:00:00 SA

Although they don't work on the weekend, totally understandable, they are very available in the Monday, and showed up for 15 minutes and fixed my furnace quickly and setup Nest at the same time, very experienced and also charged reasonable price comparing to other venders. Highly recommended.

Ed R.

12/15/2020

Two months after they unclogged our bathroom sink, our clog has returned. One week before they could come back, and no warranty.. can't recommend this company.

Maggi B.

08/04/2023 12:00:00 SA

Air conditioner broke on a Saturday, I called Monday, they came out Tues morning and repaired it right then! The unit is pretty old, but they did not try to tell me to replace it instead of reparing. Excellent service.

First F.

8/17/2023

Very competitive, punctual, good follow up. Quality work and good advice. I would definitely recommend Jazz

Stacie R.

10/06/2022 12:00:00 SA

We had a new HVAC system put in by Jazz. It was shortly after the heat wave we had in September 2022, and I was amazed at how responsive they were and quick to schedule us even though I'm sure it was a busy time of year for them. They scheduled us for an estimate the next day, and then we got the estimate emailed to us shortly after, and we called them to schedule the installation and they were able to schedule that for the following day! So it was only like a two day turn around to get the thing put in. When they came on installation day, they were on time, polite and always wore those little booties when they walked through the house. They had to come in for several different things and were always apologetic and courteous. They were clean and respectful of our home and property. The HVAC is working great, and we have already made the decision if/when we have to replace the upstairs unit, we will be contacting them again. Also of note, their estimate was $3k+ less than 4 other companies we brought in to give us competing estimates. Some of the other estimates were $$6k more for basically all the same things. In the end, we got an Amana unit, which we've read is better than Goodman, so it's not like we paid less for less quality. In addition, we had a weird thing happen with our credit card when we charged the service, and Jazz was so helpful and happy to refund the charge and recharge it again for us, to make sure it went through the way we had expected it to. I highly recommend this place, and we are absolutely happy with every step of our experience!

Owen W.

6/22/2021

Daniel was extremely knowledgeable and professional and helpful. He knew all of the different options we could choose from and even planned an AC system for a space too small for conventional units. A real pro!

Tom P.

10/31/2017

I needed a my 20 year old a/c condensing replaced with something that uses the new refrigerant. Jazz was the first and only contractor to give me a bid for the work. Their communication was excellent, and they were willing to work around the restrictive parking situation at my rental unit. They gave me a great discount on the work. I highly recommend Jazz Heat and Air.

Leila C.

6/28/2021

Shawn Doyle came to our property to check the old furnace and cooler we are planning to replace. He showed up on time, wearing a mask and respecting social distancing. He is very professional, knowledgeable and competent and we are satisfied with the info he gave us and that will help us make an informed decision.
thank you Shawn

Rajkishore B.

4/26/2019

By far the most professional team I dealt with. Victor, su and the rest of the team knew very well what they are doing. They had all the necessary tools and managed to complete the new HVAC installation smoothly in a reasonable amount of time. They worked very well as a team. In case of any technical issues they had a backup team of experts ready to take over. Overall a very good experience with them and I highly recommend Jazz for any of your HVAC requirements.

Miralem S.

11/12/2016 12:00:00 SA

Just wanted to take a moment to thank Jazz and his team for all their work. My furnace was not working properly and a friend of mine recommended that I call Jazz because he had used their services in the past and spoke very highly of them. I had been with my old HVAC company for 10+ years but the last few times they did maintenance on my system, I got the feeling that the technician was not the most knowledgeable. Jazz came on time, he took a look at the problem, showed me what he was doing and explained what was wrong with my furnace. He had to order a part in order to repair my furnace so his office staff called me back when the part arrived to schedule another visit. They were very accommodating with my busy schedule. He came back after work hours and replaced the part. My furnace is back to running smoothly. I am always afraid when furnace repair comes up for discussion as I would hate to spend thousands of $ if it's not needed, but now I think I once again found myself a reputable and honest technician where I will never feel in the dark. Thanks Jazz!

Edythe D.

2/16/2020

Fantastic service, super friendly and helpful in explaining things I didn't know about my furnace,

I really appreciated Ricky teaching me and the excellent service. I would ask for him but I'm sure they are all good. Well run company!

Gee M.

9/25/2019

AWESOME SERVICE! Our A/C went out and I searched YELP for the best reviews for A/C repair. Jazz was at the top of my list of go to places for A/C. The service technician, Justin, was top notch in his demeanor and professionalism. Justin determined, even before looking at the A/C unit, that the capacitor went out.

Unbeknownst to me, my wife said we had used Jazz Heating and AC to replace the capacitor on our AC in July of 2018. So, I ask Justin if he could give us a break on the price. Justin calls his boss, and gives us the GREAT news that they will replace the capacitor for FREE! That is above and beyond the call of duty! He also mentioned that the A/C was probably too small for our home which I knew to be true because I would always say why is it never cold enough inside when it's scorching outside.

In summary, excellent service, on time performance and great company to work with for your A/C needs.

fran m.

06/10/2019 12:00:00 SA

Great service. Availability to service my A/C unit and quickly repair it on one of the hottest days of the year. Very polite and professional. I will Definitely use this company again.

Pius L.

7/23/2021

When it is time to replace the AC unit, based on the Yelp review, I pick Jazz to replace the unit. Both Rick and Will come on time and act professional. The attic must be over 100 degree while they are working, but they are able to get the system changed out and explain it to me throughly all the details I need to know. I now have a AC unit I know it will lasts me for a long time and thank you for both Rick and Will for all your hard work.

Jeremy M.

5/27/2022

Very positive interaction with Jazz. I love their tracking future. It really helps to plan my time knowing exactly where the service technicians are with real time ETA instead of getting a wide arrival window.

The techs were professional and new what they doing and answered all my questions after having just works hard for a few hours.

The company as a whole seems very organized. They're quoting system is very user friendly and easy to understand. They communicate well with follow-ups and are very prompt. Very happy with the service and I will definitely use Jazz in the future!

Laurie U.

4/25/2022

The Jazz team was super helpful with fixing our heater. They also set up a service to continue working with them to check our heater every 6 months. The technicians were extremely knowledgeable and very courteous. I definitely recommend this business!

Theresa L.

8/18/2019

I just had to write about how grateful I am for the last minute help Jazz Heating &Air has provided. In the Eastbay we've recently had some high temperatures and as a result a lot of heating and air company's are being bombarded with service calls. I actually called Jazz heating and air in anticipation they could help my next-door neighbors. Their landlord was content with having someone come out six days later to address the issue of the AC not working. Being that they have a baby I was hoping there would be a company able and willing to come out before then. After calling several companies prior including the one that I do business with I struck gold with jazz heating and air. They actually arranged to have someone arrive that day and quickly assess the issue and fix the air conditioning for them. I encourage you as you read this to consider hiring jazz and Heating N Air! I can't thank them enough for helping the family next-door.

AJ B.

03/10/2021 12:00:00 SA

Excellent service from the initial appointment through the final install. Quality of work was top notch. Excellent communication made the entire process a breeze.

D. S.

06/09/2021 12:00:00 SA

5 Stars all the way, from Justin, our estimator to the ease of scheduling and the crew who did installation.
Our #8 Hero team couldn't have been any better. They were punctual, very knowledgeable, hard working and throughout it, always friendly and took time to explain the process and answer any question. I highly recommend the Jazz team.

Paul L.

8/24/2019

A/C went down 4:45 pm Friday. Scheduled a call for 1 pm Saturday. Technician was on time and super friendly. A/C was up and running within 30 minutes. Highly recommend!!

Tarneem F.

4/19/2021

Very responsive and professional. Explained everything and provided a clear quote. Team showed up on time got the job done and cleaned the place before they left.

Roshni U.

06/08/2021 12:00:00 SA

We reviewed estimates from at least 6 other HVAC companies and Jazz was the best overall. From the time they provided estimates to complete installation the process was smooth and easy. Daniel was very patient with every question we had and the entire crew was very reasonable. They don't try to oversell their services when it is not required. They really guide you through what's exactly required. The payment was smooth. And big shout out to the crew for installing a complete heater and air conditioner within two days. They genuinely looked happy working for Jazz and doing our installation. Daniel and Javier ( I hope I spelled them right).

Overall Jazz is the right choice.

Sera L.

04/09/2021 12:00:00 SA

The appointment and inspection process was very efficient and satisfactory. I was able to get an appointment within 2 days after calling the company. Ravi was exceptional. He diagnosed our uneven AC/heater air flow problem, which unfortunately turned out to be our townhome building structural issue. He looked around our house and tested air flows and concluded that we did not need to replace or repair anything, so we only paid for the inspection fee. I appreciated his honesty. We maintained social distancing throughout the interaction and I was really glad to see Ravi bring his own shoe covers! I highly recommend the company!

Tracy R.

4/21/2022

Stephen came out to give me an estimate for upgrading my furnace and adding air conditioning. He was very professional and personable. Although I ended up going with a different company, you can't go wrong with giving these folks a chance to earn your business.

Chippy L.

12/27/2019

I have thought a lot about this review but there were just too many things that went wrong to be more positive (and I gave them many chances!).
I hired Jazz for a big job this summer to install central heating a cooling. We only had a wall heater, so they had to install all the ducting, vents and new heating and cooling units. The communication and day-of install seemed to go quickly, efficiently and everyone was very friendly.
After the installation is where things started going bad....one thing after another...
Keep in mind we forked over TENS of THOUSANDS of dollars for this big job.
First, it didn't pass inspection. Not only that, but it took a month for them to schedule the inspection and cancelled on me twice after I took the days off work. One time when they cancelled on me, the city inspector still arrived so they clearly didn't communicate with city. Inspector had to leave since jazz had all the paperwork. He couldn't do anything. When it finally happened, it didn't pass inspection, so they had to fix it and have the city come back again another day!
Second, they didn't finish the walls where they made accidental holes. Mistakes happen, I understand, but at least repair it back to prior condition. When discussing the job, they said they would finish the walls. After three! Attempts we still have very obvious mismatching paint and after numerous unreturned phone calls, I gave up on that. we spent all our money on this new HVAC system, so our walls are still completely messy.
Third and last straw, I sit here today months after the installation and my heater isn't working properly. Remind you, I paid over 15K for this job a few months ago and I just called them to tell them that our new heating system isn't working and they told me the earliest they could get here is three days from now. With a newborn child and another young kid, they are leaving me high and dry and scrambling to find heat during this very cold 40 degree night.
All said and done, I do not recommend them for big jobs like this.

W H.

10/07/2020 12:00:00 SA

Blower stopped working a couple of days ago. I was able to get an appointment scheduled a couple of days out. No big deal since it was getting cooler and the furnace was in the attic. I received texts and emails as to the location of the technician so I can track how far from the house he was. Steve Aguilar came to service our furnace. He was very professional and very respectful of our hardwoods/carpets by putting on shoe covers. Tarped the area and got to work. He explained everything in detail fielding any question I had with detailed/thoughtful answers. I learned a great deal. Turned out the blower mounting bolt had come lose and was easily replaced by Steve. He checked everything else out and gave it thumbs up. Prices were reasonable and he followed up at the end asking if I had any other questions. I would highly recommend Jazz to anyone. They're straight forward and honest.

Brado W.

03/05/2021 12:00:00 SA

I have used Jazz services twice now. Once for a wiring problem and once for a general maintenance. I had Sergio and Zachary for these services. Both were beyond professional and both saw potential issues in my hvac system. Neither were pushy about it and neither tried to sell me new stuff. This was very reassuring that they were more concerned about future problems than trying to scam me.

Definitely recommend

Dinesh K.

5/17/2023

They had replaced my water heater with a hybrid water heater. I had a great experience with them. They were economical, professional and very prompt. So when they gave me a competitive bid to replace my hvac system, it was an easy decision. They did not disappoint - my system was replaced in a little over a day and zoned into upstairs and downstairs. Fantastic service - highly recommended

Bita M.

11/30/2021

I had a good experience with Jazz heating. They came once and were not able to replicate the issue that I was having with my furnace (clicking noise). They advised me to reschedule for another day and to not run the heater beforehand so that we can start it cold and see if the issue can be found. The second time they spent a good couple of hours checking everything and explaining everything to me. They even changed my filter. Still we weren't sure what the clicking sound was but they did fasten multiple screws and took a look at the furnace to make sure all is running well. And they only ended up charging me for the minimum diagnosis charge.

Jeff K.

10/16/2020

Nothing but great things to say about our technician, Bart. Showed up right on time, explained exactly what the issue was prior to beginning the repairs, and got our AC back up and running in no time. Super professional and all-around good guy. Will definitely be using Jazz for any future needs.

Fawaz H.

10/05/2016 12:00:00 SA

Our unit went out 6 years after moving into a new home on the hottest week in summer
Jazz Heating and air came in the same day and did an inspection we were expecting a small repair but unfortunately the compressor was out and the cost to repair was almost the same as a new one
So we went for a new unit which they installed on a Saturday so that we could be around and did not have to take off work
Got a Nest thermostat too they they installed
Happy with the wiick response time and the reasonable cost
And they followed up to make sure we registered the unit for the warranty!!
Thank you Jazz and Bozzi for a great Job and FAST response time

Alejandra D.

8/27/2022

I was able to get an appointment the next day after talking with someone through Yelp to fix my AC. The tech, Sergio, came out and looked at the whole system and then told me what he thought was going on (issues with the capacitor) and discussed other issues that may be happening. Sure enough it was the capacitor. The AC turned on right away. He wore booties the whole time while in the house and made sure to take them off when we walked outside.
He didn't try to sell me on any extra equipment or services, which I appreciated, but did give me tips since it is an older system.

Neal G.

6/20/2022

We needed a new AC from a failed unit. They responded quickly to our need, identified problems others didn't see with the old installation set up and completed the installation efficiently. Friendly and highly professional group.

John M.

2/25/2023

The cost of replacing a complete electric heat pump by Jazz was about 55% of the price charged to our neighbor by another company, and that condo is similar to ours. Jazz came the next day after accepting the quote and the job was completed that day.

Niraj S.

7/22/2021

Sergio was great. He quickly diagnosed the problem with my AC, clearly explained the issue and repair options. Answered all my questions patiently and gave me few tips. Most importantly, he fixed the issue in a short time.

Sean K.

12/21/2020

Super pleased and would highly recommend. There were able to fix quickly and they were super friendly.

Definitely go with Jazz Heating.

Eric W.

5/18/2022

As with previous maintenance with Jazz Heating, Sanny did an excellent job sharing the results of his testing and describing how things work. I highly recommend Sanny and Jazz Heating.

thomas p.

07/10/2021 12:00:00 SA

Excellent, my AC stopped functioning while I was at work and when I got home at 7pm , the kids were dehydrated and bunkered down in the coldest part of a 90 degree house. The forecast was for 100+ for the weekend and Jazz responded to my inquiry about an appointment at 9pm at night and came out the next day at noon. They texted me prior to arrival with an eta which is great and professional especially for us long day working family people. Justin quickly replaced the busted parts and I was able to start cooling the house down quickly and prevented an inevitable family mutiny.
Justin was both timely and professional. I have already recommended them to a couple friends.

Ani S.

11/25/2019

Sonny, was amazing. Came down, fixed our heater in no time and he was honest about our heating needs. Great guy, excellent service. Thanks Sonny! Would definitely recommended.

Linda F.

7/24/2019

Sergio from Jazz did a great job servicing our air conditioning unit today. He was competent and thorough . He explains everything clearly and doesn't mine answering questions. He went above and beyond--- my husband had a medical emergency and couldn't move the plants or remove a panel from our air conditioner cover before Sergio arrived ---- Sergio moved everything without complaint.

Jennifer W.

03/11/2023 12:00:00 SA

Very satisfied with prompt, friendly service to estimate and replace our water heater. Would call them again for other HVAC needs. All visits on time. Installation was smooth and completed quickly.

Liz K.

08/11/2022 12:00:00 SA

I wish I had a good experience with this company but unfortunately that was not the case. I even tried to have them assist with making it right and they did not.

In August 2021 my a/c and heating units were working fine and I just wanted to get a annual maintenance done on my system to ensure everything was running properly. I called Jazz because they had good reviews. They came out and checked my units. I was told there was a leak in my a/c unit and I ended up paying $823 to have them detect the leak and add in additional needed refrigerant. I was told it would cost me $5,500 to fix the leak. This wasn't even the cost of replacing the whole system, just a small part. I wanted to find another quote to see if I could get the fix done more economically and thank goodness I did that.

The other company that came out in July 2022 and let me know there was nothing wrong with my a/c unit and there was not in fact a leak. For the second company to tell me there wasn't a leak after the a/c unit had been running for multiple months after Jazz had serviced it was pretty infuriating. I had almost paid $5,500 for a system that was working just fine.

I called Jazz to explain and was not happy with my experience with the technician. I talked to the Owner, Raul (I think that was his name). I wasn't happy about the way our conversation went but he ended up offering to refund me a part of the annual maintenance ($50) because I would not be getting my second maintenance done.

I was never refunded.

There are lots of other companies out there. I would suggest going with a different one that actually cares about the customer's experience.

Igor V.

10/07/2018 12:00:00 SA

These guys are great! I had a project to fully replace the HVAC in the house: boots, ducts, furnace, a/c, everything. I called Jazz and they quickly sent a guy to check things out, and gave me a quote. They also discussed the design of the new system at great length with me over email. Now, since that's a big and expensive project I did my due diligence and got quotes from a couple of competitors. All of them were much worse - longer waits to start the project, longer execution time, more money. Jazz were able to start the project right away and were done in 3 days. They held my hand during the whole process including the HERS testing and the city inspection. Now I'm a happy owner of a 2-zone 2-stage system - the difference with the old 1-zone system is incredible. Thanks, Jazz!

Gilly D.

10/01/2018 12:00:00 SA

These guys set the bar high for what furnace replacement can be.

I know, furnace replacement isn't one of those things people get excited about, but once you slogged through multiple companies and their flaky service, the professional approach Jazz takes is refreshing.

Trevor and Raoul arrived on time, covered the work area and path to the door with canvas tarps to keep things clean, had all their needed tools and supplies ready to go, and completed the job super-duper fast. They ran the new furnace for a bit after installation to ensure it was functioning properly and to check the vent flow.

We're a toasty, happy crew at the house now thanks to Jazz.

Manuel B.

1/30/2020

Had Jazz come out to inspect our heating system and was very pleased. They have a prompt and professional team. Their estimate was professional and provided us with different options to consider on how to proceed.

Scott P.

8/23/2018

Great service and professionalism. We had an issue with our Nest thermostat and Sergio was great with fixing it and telling us what the issue related to with the furnace. I had a similar issue with the other Nest thermostat and Sergio was able to walk me through how to resolve it over the phone as well. Highly recommend both Jazz and Sergio!

Brian V.

06/05/2022 12:00:00 SA

My dad and I are big on DYI projects but this wasn't something we wanted to tackle. Our neighbor was getting work done and we called the number on the truck. The same day a rep came out and gave us a quote with multiple options. We ordered later in the week and within a couple days they were at my place to install. The install crew was very thorough and professional at the same time. They followed great COVID precautions all the time and respected our property by not damaging anything while installing.

I've recommended JAZZ to a few neighbors already and hope they give some more business their way.

Raghav P.

04/09/2021 12:00:00 SA

Great job from Zach, told me everything about the furnace condition and completed the service efficiently
Thank you

Simon S.

11/08/2020 12:00:00 SA

Jazz installed brand new HVAC system in my house. I reached out to couple of companies for my project and the very first thing that Jazz impressed me was their online service for providing quotes and different options. I really liked it.
Daniel was a great help for me. He answered all my questions and was very supportive. He was the main reason I decided to work with Jazz. The crew showed up on time to install the new system and as they promised before, they finished the job in one day (two systems). Very friendly and professional crew.
Overall, very happy with the experience. I highly recommend.

Juan M.

3/26/2021

Ravi was amazing and a very knowledgeable service technician he also was very professional and complied with all the coronavirus precautions I will definately be using JAZZ SERVICES AGAIN !!!

Rebecca A.

01/03/2023 12:00:00 SA

Jazz is my go to for HVAC, Heating, and plumbing repairs. They are always reliable and friendly. This review is actually for one of the service members, Rich. He was super helpful and super friendly!! He went above and beyond to help us out with a little issue we were having and got everything sorted out.
Thank you Rich!!! You deserve more than 5 stars !!

JJ L.

7/23/2021

Amazing service! The technician (Steve) was on time and very polite. He was patient with all my questions and clearly explained the situation. He fixed the problem quickly with reasonable price. Will definitely use Jazz Heating for future AC repair in the future.

Jim C.

1/25/2019

Our house had a complicated zoning heater system with 2 thermostats. Only one zone was working. Ravi and Sergio troubleshot the system and repaired the zone controller and automatic duct valves. They were very knowledgeable, discovered our problems, and did a very good job fixing it. Clean and efficient, and cost was reasonable. I would use them again, and highly recommend them.

Christine N.

3/25/2021

Hire this company! When you hear HVAC your mind doesn't go to a professional snake wrangler does it? No? Nor did mine.
However, through the process of replacing our HVAC system Jazz discovered a serious rodent issue that was causing heating issues. Then came the snakes...
Needless to say it was extremely stressful but every part of working with Jazz was amazing. They communicated and explained what was going on, had quality equipment, timely installation, and last but not least the hero teams are exactly that. Hero's. They treat their employees well and in return their employees work hard and are happy. Our house was a very horrible and hard job. I am so grateful to the people who did this work. Thank you!

Jett C.

07/11/2023 12:00:00 SA

Fantastic experience today with Zac for a diagnostic visit for our AC and heating unit! Zac was professional, polite, and willing to answer all of our questions. I can highly recommend Zac and Jazz for replacing your AC and heating units!

Tony J.

2/25/2021

Ricky was very friendly, professional and knowledgeable. Covered everything we wanted to know regarding regular maintenance and what to expect. Thanks for providing this service.

Karen B.

5/19/2022

One of the hose leading to our water heater busted and we had water all over our laundry room. We found Jazz and gave them a call. They responded quickly, I spoke to the about our situation and they were able to send a technician over that same day. Giovanni showed up about an hour or so later and was able to look at the issue and give us a resolution. He was thorough and very helpful with the issue. We ended having to replace the unit and Giovanni was able to do so the same day. As a busy mom of three, I appreciated their attentiveness and how fast they were able to resolve the issue. Very thankful.

amanda p.

7/30/2019

Ravi was amazing. Best AC guy I have ever had come out. He came twice once it came on itself but I called Ravi and he came that night to re look at it. He found that the vent was clogged where the water goes into and out to the street. He cleared it and boom came on no problem. He didn't charge a second diagnostic either. So much professionalism from this company. will call next time.

Erin R.

10/01/2021 12:00:00 SA

Our A/C went out and Jazz Heating & AC were on it! Steve came out right away and sent us a quote the same evening. He was amazing!!! Very professional and was very helpful and answered all of our questions. They just finished installing our new A/C unit and heater today. This was all within 2 days! The techs were very helpful and friendly. Excellent service on all levels! Bozzi and Mirza were also fantastic to work with. They are genuine guys and were quick to respond with all questions. We would definitely recommend them.

Bill M.

3/25/2021

Just had new heating and cooling installed today through this company and let me tell you that I now understand why this company has a 5 star rating on Yelp! First of all, their price and quality of the unit is unbeatable (had a quote last year with Costco which cost twice as much for the same unit). My consulting agent Daniel was really helpful on deciding which unit to pick without spending unnecessary money. He was fast and responsive in answering all my questions and concerns. He was also not pushy and give me a lot of time to consider my options. Once I decided on the option, he booked me an appointment immediately for the following day! The installation process was smooth and informative. Rich and Josh were amazing!! I was very impressed with the work they did. They were both detail oriented and quick. They also walked me through the installation and explained how everything works. Honestly if they offered any other services I would have hired them to work on everything around the house. It was absolutely the best experience I have ever had! I can't wait to call them back to have my duct work redone. Really appreciate your work and professionalism!

Neil L.

6/25/2022

The two Jazz technicians were great! They installed a new AC unit. Very professional and gave excellent service. Cody even made some minor air duct repairs that was not included in our estimate. They arrived early and were done promptly. I highly recommend this company.

Richard Q.

1/24/2020

Our home furnace stopped working so we reached out to a couple of heating companies, including Jazz. The other company's technician said he didn't recognize the our furnace brand, could not find the replacement part, and that we needed to replace the furnace. Jazz's technician, Chris, came, saw the furnace, and replaced the part the next day. He also shared some great tips to prevent future problems. We would highly recommend Jazz and Chris to our family and friends!

Ma M.

02/12/2019 12:00:00 SA

On time, great communication, excellent work.
Thank you for great service!!!

Chris R.

5/26/2020

Great Service. Asked for an Yelp estimate on Memorial Monday and 10 minutes later I got a responds. Ricky showed up the next day and fixed the issuer right away. Now I want them to do some more work for me.

Very happy customer.

Thank you Jazz.

Carrie W.

02/04/2023 12:00:00 SA

Please be careful with this company! A person came here for two very simple tasks per PG&E recommendations and they ended up messing with my water temperature (placed it below LOW) instead of leaving it the temperature PG&E left it originally. I've had no hot water for an entire day and god knows what else was messed with. When I called to tell them of this, they scheduled an appointment for 4 days later! I was like I HAVE NO HOT WATER! And the lady on the phone was so scared and said that she didn't know what to do.

My water heater was working perfectly fine, just need a grommet seal to be pulled and an screw. The person continued to tell me that my water heater needed replacement as it was going to die soon because they don't last that long. Now I'm worried it my water heater was messed with on purpose. And yes, I can move the temperature myself at this point but I'm going to have to call a professional to see if there are any problems. Thankfully I have PG&E's previous report of my water heater which was working perfectly fine.

Ben S.

10/31/2021

I have had the best experience with Jazz. 2 years ago I signed up for their seasonal maintenance package. I pay $8 a month.

Every 6 months they call and schedule a furnace or AC service depending on the time of year. They don't try and upsell me unnecessary fixes, they are on time and extremely professional. The best tech yet was my recent service provider, Zach. He was extremely communicative and polite. I highly recommend this company.

Laura T.

11/16/2021

Jazz was Johnny-on-spot (yeah I'm a senior) and within two hours of my pleading call Zach fixed my furnace's condensation pump. Price $369 seems really reasonable. That was for the pump. They deducted the $59 service fee. Zach was polite, efficient, informative and encouraged me to tag along or not with the analysis and repair. So happy I decided to leave it in his capable hands and hover around as he solved the problem. And Jazz kept me in the loop of when he would arrive. Stress-free experience!

Heather R.

10/17/2020

Great pricing and great service! We receive quotes from a couple different companies to install A/C and Jazz had the best prices. Their staff was very professional, straightforward, and got the job done well.

Chan P.

7/24/2018

I used to use another HVAC company for maintenance (Comfy Heating). One month ago comfy heating technician came out and performed ac maintenance and stated everything was fine and suckered me to replace capacitor for $300. Lo and Behold, my AC unit breaks in the middle of the heatwave and I had completely lost my faith in comfy. So i called Jazz, technician came out on the same day and diagnosed refrigerant leak. My condenser is the old freon system which is banned starting 2020. After discussing multiple options, I decided to replace the entire system. After the quote, I found the quote to be very reasonable. In fact, the proce difference on Carrier comfort series with SEER 14 to Carrier performance with SEER 17 was only $310. I talked to Bozzi the VP and he explained that there is a rebate for contractors from the company for the performance series and he is passing the savings back to the customers! Awesome! They were able to come out within three days for the install and the technicians were very professional and very good. In fact I asked them to tie in the electrical to a different sub panel and they did it without grumbling and willingly without any additional fees! Val and Trevor were very professional and very good. I commend them. In fact Val even took opportunity to show some love to my terrier! I recommend them and i can finally say i found my HVAC company to use for years to come.

Dean O.

1/14/2021

Hero Team did an excellent job installing our high efficiency furnace. Great customer service from Justin S. as well. Hero Team wore masks throughout the install, and vacuumed after they were done. Only took them 3.5 hours to do the install! GREAT work Jazz!

John O.

07/01/2022 12:00:00 SA

Had them install air conditioning in my home couldn't be happier with the job they did. They were there on time did the installation in one day, asked were I wanted the unit witch was different than the original agreement and said it would not be a problem. Did the little things that made you appreciate there workmanship. Would highly recommend them.

Mohsin P.

8/22/2021

I got a new heating system installed from Jazz few months ago. My previous furnace was at the end of its life but was working ok. Immediately after the install a loud constant loud unbearable noise is coming from the furnace system. They sent technicians few times and concluded that my hvac system is not able to cope the pressure of the new furnace and and causing vibration and noise. They asked me to hire some other company to modify my hvac. WTF? I've spent thousands on a new system which I cant use. I never had this issue with my old system which was of same capacity and power. I wish I could give a negative review.

Sheri G.

03/02/2017 12:00:00 SA

Left a message about 5 days ago, but nobody called me back... :( We went with a place that we actually got a hold of.

Denise V.

7/13/2018

If you need to get your AC unit replaced, I highly recommend Jazz Heating & Air Conditioning from Pleasanton!

What a great company. They were one of the few places I called around for a quote. They were on top of things starting the moment they picked up the phone. They booked me for a next day estimate appointment, even called when they were able to come earlier. Ravi, one of their techs came right on time (I was shocked). He looked in the attic as well, something a competitor Tech didn't bother to do. Within probably 2 hours I had a well written up estimate emailed to me. Lucky for me they were also available for installation the next day. That was a good selling point for us besides the price was comparable.

All the other five star competitors were unable to even come for an installation (or even for an estimate) for quite a few weeks out. With a small child and a dog in the house, and out of town relatives coming shortly, we really didnt want to wait weeks.

FYI, Jazz is 5* rated on both Yelp and Google. The owner Mirza, addressed all my questions respectfully and thoroughly as well as timely. They (Jesus and Cody) showed up the next day at 8:30 a.m. again surprising us with their promptness and got to work right away. They kept everything clean and were done by around 2:30 pm.

We will definitely use them for future Services if needed.

Corie J.

4/30/2022

Had Ricky come out today to fix my AC. He was really nice, professional, knowledgeable and very efficient with covering his shoes every single time he enters your home and wearing face mask at all times in which during this time under stay at home orders that is very much appreciated. He stayed til figured out the problem in which it was such a hot day and it took some time ( not his fault ) he got our AC working and would keep taking time to explain things. He was really great we were so thankful to be cool again !!! I will definitely call them back for any future needs I may have. Price was also very reasonable!

Lisa B.

1/19/2023

The Jazz technician was very knowledgeable and took the time to help me understand what system would work best for us. The bid was lower than the others and we had same day installation. We couldn't have asked for a better experience.

Dan A.

11/14/2022

I am very happy to have found Jazz to install the heating and HVAC system in the house. Shawn Doyle from the sales team really did an amazing job. He gave me a fair quote, spent a lot of time answering all my questions during our calls and made adjustments based on my requirements of features and budget. He was also constantly following up to make sure the process went smoothly. The whole installation team was very professional and they got it done fast and in high quality. I am very satisfied with their service and the best warranty they offer. Highly recommend!

Deanna S.

02/04/2021 12:00:00 SA

Communcation from the company was awesome! Appointments made and times kept. Sonny was efficient and thorough! Highly recommend!

Daniel S.

8/31/2021

Amazed by how quick and friendly these guys were. Our air conditioning unit died last night and they were out here at 10:15 this morning. Unfortunately even though the unit is only 8 years old, the compressor is failing but Justin was able to secure a time for tomorrow to replace the unit. Super friendly, knowledgeable, and helpful. This is the company to work with if you have HVAC issues

Joe G.

09/03/2021 12:00:00 SA

Was able to book a quick appointment, days earlier than others. Tech came out and quickly diagnosed and fixed the issue on our A/C. Highly recommend

Behnaz R.

8/19/2021

Steve was great,he was very professional,thorough and explained everything to us and got the job done in a timely manner.We are so glad we chose to go with them and We definitely recommend this company and Steve to whoever that is looking for hvac services.

Mike R.

2/18/2023

Tech did a good job and went the extra steps to explain our venting system and also was able to an extra fix for me while he was here.

MISHYA S.

08/07/2019 12:00:00 SA

Jazz Heating is taking customer service to the next level. This business lives up to its reviews and reputation. They were very responsive to my inquiry. Their technicians arrived promptly, as scheduled. I really liked the text message, informing me of the name of the technician, his rating, his experience, what he likes to do in his spare time and a link to track his location. Sergio was our technician and he was very thorough in his inspection of the broken AC unit. We thought we'd need to replace it, but only needed a part replacement. He ordered the part and returned at our next scheduled appointment and he fixed our AC unit. We left him at the house and he called me after completing the work. I was able to pay over the phone and the whole transaction was very easy. The work and price was reasonable. However, I hope we won't need their services again for along time.

Rochelle P.

06/07/2021 12:00:00 SA

Quick response, great communication throughout, completed the furnace and a/c replacement as scheduled and on a Saturday!

Sri M.

12/22/2020

Cody and Brian were very professional and did an excellent job! Initial inspection and estimate was done by Danny - he was thorough and provided us with few options. I highly recommend them!

Bhanu Y.

11/22/2021

I signed up for the yearly maintenance of my HVAC system with Jazz and its been an year so far and 3 visits from them. The technician Ricky Chavarria is very knowledgeable on the workings of the HVAC and furnace system. He is very patient and very through with his work. At the end of visit, Ricky takes time to talk through the work and explain everything in detail and most often with videos if he notices any issues. He is not at all pushy about optional services but provides quotes for them at end of service and suggests what good they can bring. I am very happy with all my appointments and maintainence plan. Thank you for the wonderful service Ricky Chavarria. You are a great asset to Jazz.

Baomin G.

8/14/2021

Showed up as promised. Diagnosed the issues, provided a quote and fixed the air conditioner and furnace issues as promised.

Ketan B.

08/10/2022 12:00:00 SA

Hero Team # 11 (Scott & Will) & Tech Ravi Mishra save the day!
Less than a week ago, after going an entire year of not using the air conditioning, because of the high temps, when the A/C did come on, started blowing hot air. As you can see from the pics, the old unit had seen better days back in the early 1990's.
We have been servicing the system with Jazz since we purchased this home in 2013 & also installed a Nest thermostat through them. They have always provided great customer service & prices are in line with market.
So it is was a no-brainer to do a complete system upgrade & replacement through Jazz, after Ravi found the system had eventually failed.
The work was done within 6 hours, neatly installed, overtly careful about protecting our brand new carpet & floors. 5 stars all the way!
Don't hesitate, call Jazz today!

Robert D.

1/15/2021

Showed up early and took the time to identify the actual problem. Water Heaters is a new area for Jazz but Aaron was efficient and delivered great service. I would highly recommend him and Jazz for water heater needs

Dave L.

05/02/2023 12:00:00 SA

Danny was prompt, polite, and answered all my questions when we requested quotes to replace my original installed furnace with a new furnace and a/c. Jazz was very easy to talk to with texts and emails. After getting other quotes we decided to go with Jazz. They scheduled the install within a week after the decision. Devin and Hero Team 4 came on time, spent time answering questions and explained what they were going to do. Spent the day working without any issues, answering questions , discussing options and showed me everything he was doing without making me feel like I was in his way. Jazz lived up to what I researched about them. Looking forward to working with them if anything arises or during regular maintenance under their lifetime warranty!

David Y.

2/27/2020

I had bought two Nest Thermostats gen 3. After following the easy instructions, I was setup and on my way. A few hours later, both thermostats were dead with power drained. I tried multiple things to get a charge, but they would always drain eventually. The next morning I called Jazz and they were able to get me scheduled same day in the afternoon. Justin came and helped me out and was extremely professional and knowledgeable. He explained that having two Nests going to the same furnace would definitely need a common wire (which I wasn't setup for). I was also not happy that Nest doesn't advertise this info as a part of their compatibility test. Justin also explained that without a common wire, the Nest charges when your system is running. So if you're not running heat, AC, or a fan, no power is going into the unit. Anyways, all in all I was very happy with the service and I haven't had any issues with my Nest units since.

Susie W.

4/18/2023

Service champion has one of the Best Customer Service in the industry . We had a technician by the name of Matthew Torres who was very thorough, professional, and efficient .
He explained everything to us and was very pleasant .

Sandeep K.

1/26/2021

Great job! No frills. Simple, straightforward and professional. Steve was on time and explained his findings and fixed clearly.

Julie K.

05/11/2021 12:00:00 SA

Friendly responsive reasonable priced. And fixed my issue! I had expected to have to have a repairs or replacement done but the serviceman fixed my heater on the spot.

Dinesh S.

2/22/2022

Prompt and courteous service. Team # 4 and # 9 and Stephan were very professional, on time, no mess job.

Greg G.

11/15/2021

This is the best HVAC company we've ever used. They're on time. They do a great job servicing your equipment and don't look for things to bill you.. They explain what they did and tell you about things that might be coming up.

B S.

3/24/2017

I contacted Jazz regarding issues with my new Nest Thermostat based on a referral from Nest. Scheduling was easy and the technician arrived promptly. He was very professional and helpful and made sure all of the issues relating to the Nest and furnace (as well as some other issues) were taken care of. Jazz Heating & Air seems like a good, family run, business that values its customers and takes pride in providing quality service at a reasonable price. Highly recommend!

Laura A.

10/25/2016

We called Jazz because our thermostat decided to stop working just as the temperatures were dropping! After another freezing morning, we called Jazz. Thinking, great, they'll be here in two or three weeks like all the other guys, but to our surprise, they made time to come out the same day! They were on time, had parts, installed and left us warm and toasty! Thank you!! We will definitely be calling them again for any HVAC project! Super friendly and left the place clean! They even took their shoes off! Price was great too! Really a class act!

Diana W.

02/03/2022 12:00:00 SA

Incredible team swooped in and quickly replaced our old hvac with a new old. They were efficient, friendly, and diligent! Have already referred them to others! Thank you!!!

Peter W.

1/29/2023

We had a super old and broken HVAC that needed to be removed and instal a new HVAC. The team (i think they called themself Team Hero) works really fast and were able to get almost everything done in 1 day basically. All they have left was just connect the system and test run it. It is just I have to go to work in the afternoon and had to have them return for the next day. The quality of work is wonderful. Even though there was a minor damage/scratch caused to the attic entrance when removing the old system, they repaired it right away and even looks better than before! It is really recommended!

Masko K.

5/14/2021

I replaced AC and heating system. Straight forward estimates which was good price and no sales pitch. Fernando and his crew were polite and hard workers. They did excellent job.

Pete V.

07/12/2023 12:00:00 SA

Josh and Will from hero team 12 came over and did an awesome job! They worked all day in the attic and the outside of the house until the job was done to perfection! Josh and Will also cleaned everything up and gave me a thorough overview after the job was done! They were knowledgeable and friendly! I highly recommend jazz for an HVAC installation!

In addition to this Sergio the original technician was honest, fair, responsive. He proved to me that my compressor was broken by performing a simple test.

I have also noticed that the customer service team is very responsive even when the weather is very hot and their phone is most likely ringing off the hook.

Update: Had a minor issue that needed to be fixed. Bryan came over today and fixed the issue promptly. I have noticed that this company is run very professionally from their customer service to the professional and courteous technicians they send over to do the work.

Dan S.

10/28/2022

Saw the good reviews on Yelp and thought I'd give them a try. Excellent service and response time. Very happy with our new heater.

Victoria S.

12/22/2022

Don't trust all the 5-star reviews. If you're a female, and/or don't know much about the HVAC lingo, be prepared to get taken advantage of. My advice is always to get multiple bids from different businesses because you will quickly discover who is lying to you to reach a sales goal.

My cooling and heating element stopped working during the peak of summer. Jazz Heating had all these amazing reviews and thought this company has to be great until...

I asked for an estimate of service. On the phone, I was suckered into purchasing a maintenance package that includes two service calls in the year for nearly $200 claiming it would be more cost-efficient. I like to save my hard-earned money, so I agreed. Two weeks later, an experienced technician came to my home and started fidgeting with things around the house ranging from touching the thermostat to opening one vent out of the twenty in my home. He had to make it look good right? Then he gave me some spiel about having to replace my HVAC system on an 8yo condenser. He claimed my system required a special oil that was back ordered due to covid, (I'm tired of this overused cop-out) and I would have to pay a ton of money because it wasn't readily available. Do you mean to tell me there isn't an alternative?!

6 months later I requested my second maintenance because I paid $200 for this service after all. A different service guy shows up and inspected, meaning he took a flashlight to my system, but no actual service was done and said everything is working fine. I showed him that it didn't work fine and then said, oh well maybe it's time to buy a new one. He was aggressive about scheduling a future appointment for a new system and estimated my costs to be at $16k. I declined because the three incompetent idiots couldn't even do a basic service so why would I trust you to install a new system? I went with another small business instead, and here's why...

Trust your gut! After this experience, I called multiple companies and got at least four estimates. I didn't tell them what other businesses quoted me even when they asked, but what I learned in the process is valuable. My HVAC system works perfectly fine and there are alternative oils for it. The reason why my home wasn't heating or cooling is that rodents had ripped through the duct system, and the air was escaping. All THREE technicians from Jazz missed this detail! That's a big screw-up. They all contradicted each other regarding what my system needed until the last technician decided to read a note from a previous service on his iPad and then changed his tune. The one thing they were in unison is that they all wanted to install a new system for $16k.

Don't let your anxiety make an impulsive decision, or allow the fear tactics used by these businesses to take advantage of you. Do your research, schedule multiple estimates in 1-2 days as soon as you identify there's a problem in your home, and this rule applies to all types of repairs.

Aracely R.

05/02/2022 12:00:00 SA

Ricky Chavarría performed maintenance at my house today. He was very professional. He explain everything I wanted to know about my cooling unit. I highly recommend utilizing Jazz for all your heating and cooling needs.

Joseph W.

09/09/2021 12:00:00 SA

As always Ravi from Jazz was fantastic. Very prompt, professional, and calmly explained the service issues for 3 of our HVAC units. The most important aspect of Ravi/Jazz is you don't get a feeling like they are looking for items to repair. To the contrary, you gain confidence that he/they are looking for ways to service your unit effectively without proposing expensive component replacement. We've been very satisfied in the past 2 visits to our home. Best service we've received in 27 years in this home!

Michael S.

03/03/2022 12:00:00 SA

Great, friendly service for our HVAC system. Zachary was a pro and provided a ton of detail on the work being performed. Look forward to having Jazz handle our regular maintenance needs.

Sweta B.

8/24/2019

I highly recommend this company.
Ravi their technician was on time and fixed our Aircondition which was not working for 2 days.

Lyza M.

12/10/2021 12:00:00 SA

I manage properties and when I searched through Yelp 2 years ago, Jazz was the first one to respond . Until now , they are servicing all our properties and utilities we love all the technicians and their services . Very professional .

Brandy B.

06/06/2022 12:00:00 SA

We had our HVAC system and ducting completely replaced- they were affordable, efficient and cleaned up perfectly after themselves. They communicated with me the way that I preferred and we are very happy with the outcome. Super easy!

Fannie F.

9/15/2018

This review is long time due, Jazz provide a great service to our house this winter. We moved about a year ago and had no air conditioner, only heater. We called and they call right away and came to visit us the same week. They give us a solution and great customer service. Jazz son was great!

Melissa M.

05/06/2023 12:00:00 SA

Asked for a quote to replace our new house's HVAC system. Shawn came out and walked around and asked a few questions. It ended up being a little awkward because another HVAC company was there to give me a quote at the same time. Shawn asked a few questions but the other company asked many. After receiving both bids, Jazz was $2k higher than the other company. We picked the other company based on how the two representatives handled themselves and cost. Once I thanked Shawn for the quote and told him we were going another way, he continually emailed me asking me to reconsider. I kept politely telling him no before I just stopped responding all together. I just was not a fan of my experience with Jazz.

Pedro M.

03/07/2018 12:00:00 SA

These guys are really good. Very reliable and proffesional!!!! They will fix or replace your AC and get a crane out there if needed.

Michael R.

10/25/2021

Zachary did a fantastic job. He dropped by for our annual furnace checkup, was very professional, and explained how our furnace system worked. He described a potential problem with our system (which we anticipated), assessed the safety of the system, and presented us with several options to get the system back in top shape. Highly recommend this company!

Pam T.

09/08/2021 12:00:00 SA

Jazz came out quickly to install my new air conditioner, and remove the old one. The technicians were very pleasant and efficient and got the job done fast. I am super happy with Jazz after getting the run around from my old AC company.

Van P.

07/12/2023 12:00:00 SA

Quick respond. Availability. Professional work. Courtesy. On time. Cleanliness. Would recommend them in a heart beat!

Abby H.

7/28/2023

We had an emergency water heater problem. There was leakage and we are not getting hot water. They picked up the phone right away, were very helpful over the phone and sent Aaron over on the same day. Aaron was super knowledgeable and friendly. He replaced the water heater just in a few hours and fixed another long-standing plumbing problem that we had. We are super grateful to these guys and highly recommend them!

Tianlong Y.

12/14/2020

The service is great! Sanny arrives on time, fixed the issue quickly and explained in detail to me

Tom E.

8/19/2023

Best customer service I've ever had. This was like going back to the 1950's when repair businesses really took good care of their customers. I replaced my 25 year old heating and air conditioning because I was afraid it might go out on a really hot or cold day. From the minute I called Jazz for a quote until the completion of the job I knew what was going on. I can't say enough good about Shawn, Josh, Will, and Val. On a scale of 1-10 they are all 12's.

J C.

01/10/2022 12:00:00 SA

Had a absolutely great experience with Jazz and team. More specifically, tech named Steve. Super responsive, communicated everything is recommended, and performed. Highly recommended Jazz.

Les I.

6/21/2021

I wrote a 5 star review for Justin previously and now a second 5 star rating. After repairing the AC and it running fine for 24 hours, the AC fuse went out again. This time Justin was able to find the short because the fuse blew immediately.

He came out, located the short, repaired it and again was efficient, friendly, informative and extremely qualified.

Great company and excellent technician.

Javan D.

12/05/2019 12:00:00 SA

Ever flown business or first class across the continent? Dined at a 5 star restaurant or stayed at a 5 star hotel? Jazz is no different; Mirza, Sergio and the entire team are top notch. I thought quality service was nonexistent these days, but glad to know there are still business operators that know how to provide unbelievable quality service. You will get what you pay for, not only with Jazz, but just about with anything in life! Thank you to Jazz and their professional team.

Michelle O.

6/28/2021

Technician Ricky was great. He wore a mask & shoe coverings. Explained everything to me & got the A/C up & running quickly! I appreciate everything he did!

Stephanie S.

11/17/2020

Huge fan of Bart (our technician) and an excellent representation of the company!! He was fantastic, friendly, courteous, informative and very professional...! Very pleased with how things went today. He gave me a few different options and price ranges and gave me his honest thoughts of what the situation look like, what he would do which was very sound and sensible advice.
For him to check out our heater and get things up and going again was $59. We may need to replace our furnace in the near future, and would 100% go without a second thought.

Lin T.

10/08/2021 12:00:00 SA

We signed up for maintenance program with Jazz, and are happy with their service Thay is reasonably priced, and with prompt answering the phone and appointment availability. Technician let us know he was on his way and was right on time. He was courteous, diligent, explained well what he needed to do, followed COVID protocol and wore shoe covers inside the house to keep our floor clean.

T K.

11/11/2022 12:00:00 SA

The annual service plan service is good, reliable and professional.
At the same time there is a lot of focus on upselling the customer to purchase and install additional items with little data to rationalize the additional investment. For example technician might recommend to add safety switch unit or wet switch unit for furnace based on anecdotal information of what happened at one other customer. What would be helpful to customers like me is rationalization of the investment ask of additional items/service based on larger sample sets of data rather than anecdotal information of what happened at one other customer so that we can realize and understand the Return on Investment.

Manpreet S.

7/24/2023

They did awesome work in fixing the leak from AC.
Came in time, explained the root cause and fixed the issue.

Felix G.

6/25/2023

Jazz replaced my home's aging--and problematic--HVAC (furnace & A/C) with a duel-fuel heat pump, and also replaced the ducts. It seemed like a complex job to me, but Jazz took care of it pretty effectively.

It was straightforward to book the estimator, Daniel. He answered all our questions and pointed out some issues for us to consider in our decision-making. He also highlighted current company promotionals that helped ease the financial hit.

Jazz scheduled two crews to do the work, so it could be completed in one day. The guys seemed to know what they were doing and the system was up and running at end of day. They were respectful of the property throughout the day, took away all the old junk, and left hardly a trace behind of having worked on all that stuff.

The only nitpick I have: The crew turned off the natural gas to the house in order to update a gas valve for the new furnace. After restoring the gas, the water heater didn't come back on because of absence of pilot light. We discovered the lack of hot water later that evening, but readily resolved it by relighting the pilot on the water heater. I wish that the crew had checked that before leaving.

Tom B.

12/03/2021 12:00:00 SA

Had our yearly maintenance. Justin adjusted and cleaned our heating unit. Very professional. Will definitely use again.

Clay H.

12/28/2020

Not happy with the service. They didn't fix the issue we are still having. The tech didn't bother to even check to see if his solution fixed the problem. They still have not responded to my requests for a follow-up diagnosis.

Richard R.

8/16/2023

I needed two earthquake cut off valves installed by two gas meters. Aaron from 'Jazz' showed up on time to assess the situation and walk me through the process and give me the free estimate. The price quoted me was fair and the work could be completed that day. I accepted the offer and true to his word Aaron showed up a few hours later and completed the job in a timely manner and to my satisfaction, in fact the results were impressive. In future I feel confident that I could call on 'Jazz'
for any plumbing project that might come up, these days it a great comfort to know that you can count on a company to treat you fairly with great service and well qualified service personnel!
Many thanks to Aaron and his assistant Thomas for a job well done.
E.

Pam O.

8/16/2021

I definitely give Jazz 5 stars! From office staff to the estimator to all the technicians...they were customer focused, responsive, very nice and informative. They replaced 3 HVAC systems for me. They did a great job and cleaned thoroughly before leaving. A little aftercare was needed after the installation and they provided the same great service. They even had 2 people on site while the home inspector checked that everything was up to code. They were very price competitive and were able to book my installation right away. I am so happy I chose Jazz to complete my job, and I would highly recommend giving them a call the next time you need this kind of service!

Al A.

04/01/2023 12:00:00 SA

I had my tankless water heater flushed out today by the Jazz technician and he provided above and beyond service. He knew what he was doing, thoroughly examined the tankless water heater while it was being flushed and discovered some corrosion that was covered by the Noritz warranty. Previous plumber did not do as thorough job as did the jazz technician. I will be using them again in the future.

Rohit D.

11/06/2020 12:00:00 SA

Did couple of services and had an awesome service experience. I was able to get them to come out pretty quickly. Imagine my surprise when I got a text with a link to track their technician as he tracked to my house.

Sonny is a pro. Very courteous, explained everything in a language that even a computer engineer like me understood. Worked efficiently, fixed the issues. He made some suggestions on some upswell but very courteously in a non pushing way. I really appreciated that..

Ended up signing up for annual maintenance. Would highly recommend!!

Amanda E.

05/11/2021 12:00:00 SA

We are new to the area and needed our AC unit repaired. We are from a colder climate so all of this is new to us! Jazz was so reliable and friendly! We are now able to be comfortable in our home and we will definitely be using them in the future. Thank you so much!

M S.

10/12/2022 12:00:00 SA

Was skeptical about the 800+ rave reviews on YELP for Jazz Heating and Air but they proved me wrong. I had my water heater replaced today and Aaron & Brent from Boom! Water Heaters, which is a subsidiary of Jazz Heating & Air I believe, were thorough, knowledgeable, prompt, and
efficient (the replacement took an hour). Hopefully the 50 gallon Bradford White Eco Defender gas water heater and new accessories at $2175 total out the door last awhile. Yes, it's expensive, not sure if you can get a better price else where, but you certainly can't beat the service from Jazz Heating & Air. The water heater replacement included one year JAZZ labor warranty and 6 years manufacturer parts warranty. Good luck & happy shopping.

Jesse K.

7/25/2023

Alex my plumber was very professional clean and very courteous. At first we thought our problem was just an hvac issue but plumbing was needed also. Jazz was able to to handle the whole job in a very reasonable time frame. I recommend Jazz for any issues with your hvac or plumbing needs. Especially here in the Condos in Dublin. They really know their stuff.

Yao X.

7/22/2021

WOW! WHAT A DIFFERENCE

I had to upgrade my 40 (you read that right) year old furnace and AC, Sean came out to estimate within a couple days and we scheduled the upgrade within a week, prices were upfront and fair (not a single hidden charge)

They came in masked, put down protective carpeting, and finished everything within a few hours and cleaned up perfectly.

I tested the AC in Fremont heat, and wow the difference was night and day. The air coming out of the vents were COLDER THAN MY EX'S HEART.

Brilliant company, will call again for any HVAC related concerns.

Kevin L.

4/26/2018

Mirza and crew are simply amazing. We hired Jazz to put in a brand new HVAC system and duct work back in Jan. Mirza (owner of the company) has been awesome to work with. He answered all of my questions quickly and followed through on all of his promises. After the installation they had to come back to install some very hard to find wooden registers for me. While it took them a while to locate them Mirza was also responsive and did his best to update me on the progress. His crew is also pretty awesome. They are friendly, polite and very informative. I've yet to meet a contractor who's as responsive, informative and customer centric as Mirza. I'll definitely recommend them for your HVAC needs!

Jie K.

08/10/2019 12:00:00 SA

We contacted Jazz Heating through yelp a few month ago. Stephan helped inspecting our home and provided very professional solution and detailed estimation. Really impressed by Stephan's quality service.

Parikshit L.

07/08/2021 12:00:00 SA

Jazz was quick to respond and schedule a service. I got service from them twice with two different technicians - both of them were very knowledgable and helped resolve my issue satisfactorily. I found Jazz a bit on the pricier side but I haven't worked with other providers so don't have a benchmark.

Ricardo O.

5/25/2022

I reached out for quotes and they were one of the first to respond. They worked around my restrictions and made accommodations. Jazz provided constant updates on arrival time. I wasn't able to be there on time but my wife stated that the tech was extremely professional, efficient, and knowledgeable. Excellent service.

Dat N.

7/19/2020

I had an issue with my A/C and messaged them in the afternoon. They responded right away and scheduled service for the next morning. They showed up on time, fixed the problem promptly and explained everything. I would definitely recommend Jazz.

Steve B.

01/09/2020 12:00:00 SA

We wanted to give our appreciation for Jazz and its employees. Our furnace recently went out and of course it was during Winter. We were given a very reasonable quote for a new unit. I was away on business the day it was installed. My wife phoned me right after the install praising the work crew of Jesus and Victor. She stated they were professional, timely and above all very nice guys. After the install they took the time to show my wife how the Nest works. I just wanted to thank this crew and Jazz!!!!! If need be, I will ALWAYS use this company!!! You should also!!
Respectfully
Steve Blagden

Mian Z.

6/28/2021

I am very satisfied with Jazz Home Service's service. I had a central AC not cooling issue and wanted to find a contractor. It was one of the first yelp vendor with reply my request with a reasonable quote.

The appointment was fast and easy. Reminder text was made one day earlier. A tracker link was sent at the beginning of the appointment window, so that I know where the vehicle is and no surprise.

The handyman Sonny arrived on time. He is polite and professional. He was very fast to identify where the problem is and entered the crawl space to fix it. Diagnosis fee was waived as promised and only labor fee was charged ( reasonable as well) . After one hour the issue was fixed nice and clean! Sonny used a professional thermometer to verify the fix and so I'm confident. 10 min later I received a nice format invoice in my email. Very professional! Nice experience!
I will definite use Jazz again if I'm in need next time. and I recommend it to other people who is looking for AC issues in bay area!

Thank you Sonny!

Y. Keith T.

6/22/2021

Justin is my hero !! He was brave to go up to where the compressor is and replaced the starter In less than 10 minutes. He explain what was wrong and told me the charge before he started, and end up charging exactly the amount he said would be The charge is extremely reasonable and this company is absolutely 5-star company. Highly recommended !!

Ray C.

8/20/2021

I highly recommend Jazz! They were respectful, clean, did a fantastic job of installing the new AC and took their time to do it right. I am very happy with their service

Tuan L.

08/03/2019 12:00:00 SA

I get different quotes from a few 5 star AC business on Yelp and Jazz came out to be the most competitive for whole house heating and AC system including running duct work. They are on time with the project and professional. I will definitely recommend this company.

Trenise W.

04/01/2022 12:00:00 SA

I had have a problem with heat not evenly distributed to all the bedrooms in my house. I called this company and was able to get a same day appointment and they told me the upfront fees before I accepted the appointment. The very friendly technician Sanny D. arrived promptly, listened to my heating issues, and thoroughly assessed the problem. His recommendations were thorough without feeling pressured to commit. Once I make my decision, I will definitely call Jazz Heating to do the job.

James B.

12/27/2022

2nd hvac system with Jazz and very happy with the quality of their work. Cost was reasonable and very good advice on which system to install. Install went smoothly and installers were professional.

Kyle E.

6/19/2018

Responded to my contact request in about 10 minutes. Offered me an early appointment the following day. Arrived on time, even a bit early. Diagnosed and fixed problem promptly. Definitely will use for future HVAC service!

Edward A.

05/05/2023 12:00:00 SA

I want to talk about a team at Jazz Heating, referred to as Hero Team #11. Sourced, quoted and lead by a bad ass and even cooler Marine, Sammy. This guy came out and trouble shot, diagnosed, and prescribed the solution in about 15 minutes. When his crew showed, I was shocked. A baby faced kid (young man) Mayson, smiles politely at my door. His team, Will and and Felipe not far behind. Turns out this kid and his crew are also RockStars!! They came in, professional and competent, as if they've done this their entire life. Kind, polite, and professional. They installed an entire HAC system in my 3 story home in about 7 hrs. I asked to relocate the position of the AC unit they had already bolted. No problem. Samy even came back on his day off just to fill the holes left from the bolts. I can honestly say I have a new friend in Jazz Heating and Hero Team #11.

Jack V.

11/30/2021

Jazz did a great job finding the issue, solving it, and charging a realistic price. Tech was super helpful and professional.

A L.

10/26/2021

Great and thorough service. Technician is polite, well manner and always on time. We signed up their yearly maintenance program which they came twice a year. We always received reminder for scheduling appts so we never missed any service. We had issue with our air conds and they sent technician to fix right away. Can't be more please with their service.

Dennis R.

08/10/2023 12:00:00 SA

Mike was very professional and courteous! He cleaned after he was finished. Very neat job!

JC T.

10/08/2021 12:00:00 SA

Will use Jazz Heating & Air again. During COVID technician was masked and followed COVID safety protocols which included an email confirming date and time of appointment, as well as, a paragraph detailing the company's COVID procedures.

Jazz Heating & Air responded promptly to my inquiries with a personalized message on the weekend. On the day of the appointment, I received an email Indicating the name of the service technician, Zachary, along with a link to track where and approximately when he would arrive, much like a UPS/Fedex package tracker.

Zachery was on time and professional. He replaced an old thermostat with a similar model for $88. This price is consistent with another quote in the reviews.

I might note that Jazz Heating & Air was also highly recommended in my Nextdoor neighborhood.

Deepti U.

6/29/2022

Reliable and honest!! Well worth it. Service was quick and well tested. Highly recommended.

preethi r.

7/26/2019

Called Jazz Heating to get our AC unit checked since it wasn't blowing cold air. The response was great, got an appointment for the very next day. The price for a diagnostic test was very reasonable too compared to a couple of other places I called.
Steve Aguilar was our technician, very professional. Diagnosed and solved the problem very quickly.
Glad to know I have a reliable place to call for my heating, Air Conditioning issue.

Shannon R.

11/13/2020

Sergio was great---knowledgeable, friendly, professional and willing to help me understand the components of the system. He came to check out what was wrong with our furnace, but we're now planning to upgrade to a new furnace.

Our existing Rheem is from 1971 and has done its duty. After understanding the potential costs to fix, plus the unknown amount of rust/carbon dioxide issues, etc, we think it makes more sense to replace it. Their pricing is very reasonable compared to the local Alameda competition. Thank you, Sergio.

Hildie S.

04/04/2019 12:00:00 SA

On time, efficient, reasonable and professional service person!
Thank you...

Kevin M.

03/03/2018 12:00:00 SA

Had Jazz install a new AC today. Jesus and Raul were great and did a thorough job. They took their time and made sure everything was working before they left. Thanks guys! With a new install, it was a lot of work, but these guys knew what they were doing. They even did the electrical themselves, no need to call a separate electrician. Bozzi is also a great communicator with client happiness being his primary goal. Would refer them to any of my friends.

Eric M.

11/02/2020 12:00:00 SA

Signed up for their annual membership plan which was very affordable. First visit occurred and the technician was very knowledgeable and provided great service.

Caroline C.

12/30/2022

Roberto was prompt, provided excellent customer service, and highly skilled plumber. He fixed our toilet, faucets, and shower plumbing issues. Reasonable pricing. Highly recommend!

Regina M.

01/08/2023 12:00:00 SA

After getting on their schedule and waiting the 3 days before their visit, I was contacted a few times by email to clarify the process, pricing and payment. I submitted the information they requested, and assured them that, as part of a cooperative, there were others homes with similar needs. They appeared anxious to relight my old floor furnace, but when the tech arrived he informed me within minutes that they do not work on my kind of furnace (basically it was too old) and could not even refer me to a company that did. I found this diagnosis to be irresponsible, since they could have saved us both a lot of trouble (and time during the recent rain and wind storms) by screening me out at the beginning of our negotiations.

Roddy K.

02/01/2023 12:00:00 SA

Thank you for the great service. The technician can come out the same day for the heater service and did a professional job!

Don D.

7/24/2019

One of their technicians came out and did a thorough inspection of my HVAC system. He confirmed what the problem was and gave a reasonable repair price. I recommend them because of their accuracy in finding what out was was wrong with with my HVAC, and unlike the technician from Perfect Star, he didn't try to sell me a new 6700 dollar unit. Thanks Jazz and Steve.

Param R.

8/23/2022

Service techs are always friendly and don't try to sell you services you don't need. Signed up for their maintenance plan which is totally worth it.

Ali S.

10/03/2020 12:00:00 SA

Excellent service. We had Chris come by to repair our Hvac that a previous technician (from elsewhere) and seriously messed up. The previous technician had recommended purchasing a new Hvac, while Chris fixed it in minutes. And because of the re-wiring done previously we had an issue afterwards and Chris came right back the same day to resolve. Very happy with the service, strongly recommended!

Joseph J.

2/20/2023

We had a great experience with Jazz. Our furnace was working fine and stopped blowing heat on a Saturday. After researching and reading Yelp reviews we settled on reaching out to Jazz to service our furnace. It was easy to book and appointment online and the appointment was confirmed via text the following Monday. We received a text when Sammy, our HVAC Technician was on his way to our home and he arrived well within our Two-hour appointment window. Sammy was very friendly and personable. He diagnosed the problem fairly quickly, presented me with repair options, ordered a replacement part, performed routine maintenance before leaving. The part arrived earlier than expected the following Thursday, and Jazz was able to send Manuel the next morning on Friday to complete the repair. Manuel was also very friendly and knowledgable. He completed the repair fairly quickly and throughly tested the furnace to ensure it was operating properly before leaving. We will use Jazz again for our future HVAC needs.

Garth B.

2/21/2022

Very professional business. Communications in vm, and texts are smooth and easy. My tech Sergio was kind, communicative and highly skilled. I definitely recommend this company.

Allison F.

08/02/2023 12:00:00 SA

Our AC went out in 100+ degree weather. Jazz came out and fixed it quickly and even found a dangerous condition which they also fixed quickly. Appreciate the service. Definitely recommend.

Omer A.

7/14/2020

Excellent honest service. Ravi is the DA best.
While others put in unneeded charges and advised me how they can bring me up to code, Jazz was honest upfront about what can and can't be done.

I don't understand why a 2010 Toll brothers built house was not upto code. I even called the builder and they sent me plans! These other companies are a rip off.

I strongly recommend Jazz, who are honest and upfront. I have called them for my rentals and primary residence. If it gets complicated, ask for Ravi. To give you an idea, A/C went out, home Warranty sent an A/C repair dude who immediately said, replace the unit and we have to get you to code, so 4200 bucks; out of pocket!!!!!

Jazz gave a second opinion; replaced the circuit board for 500 bucks, running like new, took a single visit.

There!

These warranty companies and their partner people are freakin cronies!

Thank you Jazz.

Paul D.

2/24/2023

My 25 year old furnace died just as the weather went down to 40F. Jazz came in the same day to give me an all inclusive estimate and with some options. The sales staff was very professional an explained everything in detail. I picked the option I wanted and they scheduled the install for the next day. They sent me a summary of what to expect from the installation team.
The installation team arrived on time and were also very professional. They removed the old furnace from the attic and installed the new furnace in about 3 hours. They also inspected and fixed my vents which had become detached in the ceiling and were leaking heat back into the attic. Lastly the fixed the exhaust to the roof which was rusted and leaking water. Once they were done they cleaned up everything, including vacuuming areas where dusts had falling from the vents.

I am extremely pleased with everyone from Jazz! They delivered and went above and beyond to ensure I was pleased with my install. 5 out of 5!

Melinda A.

12/05/2020 12:00:00 SA

I'm just baffled on how they could charge $550 for a gas valve when retail for the valve is $130. Labor took half an hour at most.

Nikki-John P.

5/19/2021

Stephan was great. He was able to move up my appointment since he had an earlier cancellation. He was very professional, friendly, and knowledgeable. He provided me with 3 different options for our home needs. A good, better, and best options.
I have several more companies that will provide estimates before making our decision. Whether or not we go with Jazz Heating, Air Conditioning, I would highly recommend them to at least provide a free estimate.

Daisy A.

08/05/2022 12:00:00 SA

Our technician Justin was amazing! Knowledgeable, efficient and professional. He came to my house and quickly figured out our problem. He fixed my AC unit very quickly and explained in detail our problem and how he would fix the problem. He has incredible customer service skills and is a great representative for Jazz. I will definitely call Jazz for future AC issues.

Jay G.

9/27/2022

Had a water heater fail and contacted Jazz. They had someone out same day by 2pm, amazing!

We were notified our guy was on the way and Brent called me saying he was picking up our new water heater.

He arrived early which was awesome and removed my 16 year old water heater replacing it with a new one along with earthquake straps and a regulator tank which our old one did not have.

All the plumbing work was super clean, looks fantastic and Brent cleaned up everything before he left including taking the old tank. Super nice guy and is a real pro.

I would highly recommend Jazz for a water heater replacement and if I need other HVAC or plumbing needs, I'll definitely be using them again. Thanks Brent and Jazz!

Before and after photos taken.

D. S.

9/19/2021

Great service - would definitely recommend. Very professional - employees were very knowledgeable and responsive

Whitney B.

11/12/2022 12:00:00 SA

We were very pleased with our service from Jazz (Boom Water Heaters). Our water heater stopped working right when the weather got cold. Brent came out the next day and promptly identified the issue. To complicate matters, our water heater was in an outdoor closet and its removal was blocked by a wood beam built into the door frame. Removal and replacement of the water heater necessitated removing piping and the wood beam, both of which blocked access.

Brent went above and beyond by not only replacing our water heater and pipes, but also efficiently removing the wooden beam and replacing it with a newer and sturdier piece of wood. This was beyond our expectations from a water heater company. I would highly recommend Brent for his professionalism and willingness to do whatever it took to get us hot water. Not to mention that he did all of this at an extremely fair price.

We will definitely use his services in the future.

Roxana G.

8/25/2022

If you're looking for an A/C and heating company look no further than Jazz. Honestly the nicest technician, Sanny was able to diagnose and fix our air conditioning issue in a matter of minutes. If we ever need any other repairs Jazz will be the first call we make.

Ryan R.

01/12/2023 12:00:00 SA

Offered quality products, timely install, great on site techs and enjoyed the overall experience

Deltaluv A.

11/06/2022 12:00:00 SA

I call on Jazz for furnace maintenance every year (strongly recommend you check your furnace each year) and this year they found carbon monoxide leaking into my home when the furnace was running. Unfortunately I had to replace the furnace including old ducts, which I really wasn't ready to spend money on this project but Jazz offered a discount and speedy scheduling. The new furnace came with a lifetime warranty and maintenance, which is reassuring. I highly recommend Jazz for their great service, reliability, and competitive pricing.

Luan T.

3/21/2022

I wanted to add an update to my previous review about Jazz. When my furnace wouldn't produce any heat and everything I tried didn't fix it, I decided to call Jazz since I had such a pleasant first experience with them. From the booking of the appointment to the completion of the diagnostic/service from Sergio, Jazz was very professional and kept me informed every step of the process. Sergio, the technician, was very professional and honest. I'd definitely recommend Jazz again for my future HVAC repair needs.

Pamala B.

02/02/2017 12:00:00 SA

Son & husband installed nest. No power to nest. Husband called Jazz @ Nest recommendation. Mitza responded to our call. He found the problem, got the new part,
Installed it then graciously & patiently walked us through setting up nest account. Mitza
Even gave us his cell in case there were any problems.
Highly recommend this company.

S D.

04/06/2017 12:00:00 SA

We had Jazz back just this week to finally replace our outdated Air Conditioner. The new AC installation was done very quickly. Glad we asked these guys back to do the replacement for us.

J S.

1/15/2020

Jazz heating is prompt and knowledgeable. We were a bit thrown off by the service call fee because we were told that would be waived if any work was done and then were told tuneups aren't included in that waiver. Anyway, they have excellent technicians! Highly recommend!

Pavan R.

11/19/2020

Great service. Would recommend them any day. They helped us with new hvac installation

Jazz Heating, Air Conditioning & Plumbing