Annie C.

10/08/2021 12:00:00 SA

They came out and fixed a smart thermostat problem that was still under warranty. Very knowledgeable and friendly service. I would absolutely call them again.

Ben Z.

10/22/2021

Jazz replaced my furnace and water heater with a high efficiency furnace and tankless water heater. Richard, Will, and Aaron were real pros - they were able to work quickly and efficiently in a pretty tight space in my utility/laundry room and their final product looks great. Very professional and clean installation. The price was reasonable too, in comparison with two other local companies servicing Berkeley.

Jazz may not have as many yelp reviews as some of their local competitors (yet!), but I would certainly recommend them for your HVAC or water heater needs.

Jonah N.

03/08/2022 12:00:00 SA

Hired Jazz for a garbage disposal install, the technician showed up on time, was very friendly and had the job done quickly.

Would use again!

Van B.

1/28/2022

Jazz did a great job getting the furnace replaced in one day. I need to call them back as the timer to set different zone either does not work or I don't know what I am doing (not shown or trained).

Sean A.

02/03/2021 12:00:00 SA

Very good company, I had quotes from 3 different HVAC companies and the other companies straight up lied to me. One said I have to replace the WHOLE heater which would cost around $6-9k, another one didn't have competitive prices and would cost $1k to replace the mother board, but Jazz was very honest and said it possibly is just a mother board replacement which would cost around 600-700 but if that doesn't fix it then we possibly need to replace the whole HVAC. But we won't charge you for the motherboard cost if you go with them to change the whole thing. I ended up only needing to replace the motherboard which saved us a ton of money. They were super friendly during the whole thing and I will definitely use them again if I have any issues with my HVAC.

Also they were on time.

Michele M.

11/28/2020

My daughter in-law and grandson give you two thumbs up. On time, observed Covid safety protocols, explained what he was doing. Diagnosed the problem and fixed it at a reasonable rate! Will definitely use your services for all our furnace issues! Thank you!

Michael A.

3/25/2022

What a fantastic over all experience! Excellent communication. They came the ver next day and Zach had my AC running in about an hour. He explained the failure and gave me a fair price for the repairs. I highly recommend Jazz.

Lourdes C.

10/25/2021

Sammy was prompt. Took photos of rusted pipes& motor. He was upfront with his recommendation which was appreciated.

Katie R.

10/21/2022

We recently moved to Hayward from the peninsula and this is our first home with an AC unit. We've used Jazz twice so far, once for a repair and another for a quick install of a new thermostat. Both times they've been amazing. They didn't try to sell me anything, just came and did the job requested as well as educated us on proper use and care for our unit. I'll be sticking with them for any of our needs in the future.

Robert B.

12/19/2022

Our central heating went out. Our technician Justin quickly identified the problem. He gave us our options on whether to replace or repair. He was very professional and courteous.

Rohit K.

12/29/2021

Amazing customer service and very prompt in responses!
The technician came out right on time and the heating furnace was checked with a detailed report that followed.
The experience was very seamless and they were very respectful of our property. Highly recommend Jazz for any local needs in the Bay Area!

Jon N.

03/01/2023 12:00:00 SA

Jazz Heating did an excellent job! From scheduling the estimate with their office staff to walking through the request with Stephan. I felt comfortable and well informed throughout the process. The entire staff was very friendly and professional.

On-site team - led by Tony and Sal were very knowledgeable. They were all able to answer any questions that I had during the job. The team was efficient and focused from start to finish. The job site was clean after completion and we are loving the heat.
Great job!! I would highly recommend Jazz Heating to everyone.

Joanne B.

05/05/2021 12:00:00 SA

The technician showed up on time was extremely considerate of Covid wore a mask. Use booties on shoes and completely checked my air conditioning system. I really thought I was having a problem but after a complete inspection he left me with only a $59 charge.

Connie C.

10/02/2018 12:00:00 SA

I am so happy to decide to choose Jazz heating and AC service to replace my whole furnace and AC system after I got quite a few different quotes from other service agencies. Jazz 's pricing was very competitive and reasonable, and they have 5-year labor warranty comparing to 2-year from others.

I signed the contract on Friday, and the crew came to my house to do the replacement on the following Monday, Val and Victor were very nice and professional, they really showed their professionism. The installation went very well, their work was neat, even my husband think their work was very professional after he came home to check.

I would highly recommend Jazz heating and AC for my friend or anyone who need furnace or AC repair and installation.

Scott L.

5/25/2023

Bryan Westall, who is a senior technician with Jazz, is patient, smart, professional, and he made our HAVAC install experience perfect. Thank you Bryan!

Raul M.

01/12/2022 12:00:00 SA

Called them this morning and they were able to fit me into their technicians afternoon schedule. The technician arrived within the window, and we proceeded to discuss my issues before they started to diagnosis the problem directly at the Furnance. Justin was very helpful and thorough with his explanation of what was happening and the solutions that would work. I'll be reviewing their recommendation and giving them a call to proceed very soon!

Blair M.

4/13/2019

The Jazz team came out and installed A/C at my condo and it was great! Raoul, Cody and Jesus came by in the morning and worked on it for the day. I went to work and came back and everything was awesome! The A/C is up and running and they patched the wall where they put in the electricity. They were great and addressed all my concerns about the new A/C. I also shopped around for a while before choosing Jazz, and they offered my the best pricing.

Greg N.

11/29/2021

Very pleasant and professional. We had a great experience. Ran a gas line to our dryer and added a regulator to the main house water.

Very punctual and competitive pricing.

Jerdine C.

12/31/2020

Wonderful experience from start to finish. I contacted Jazz Heating through Yelp and requested a quote. They were prompt in their response and were able to set up an appointment quite quickly, considering COVID. The day of, I received a text with a photo of my technician (Sanny) and instructions for helping maintain COVID protocols.

Sanny was wonderful and thorough and adhered to safe distancing etc. He couldn't find a problem with my heater and didn't try and upsell. I was very grateful for that. Great experience and I would certainly recommend Jazz to everyone. Nice work. Thanks.

Michael G.

10/14/2021

Jazz did a furnace maintenance and systems check on both units at our house. Arrived on time and very professional. Will definitely call them again if needed.

Tara D.

11/15/2019

Great experience! We called around and most places weren't able to come out for a week. Jazz was able to send someone out the next morning after our heater went out. Communication was great. Chris was very professional and completed the work quickly and effectively. The pricing is VERY fair.

Claudia V.

11/29/2018

Jazz was great. I was initially put off by the small number of reviews, but after calling around to a number of other repair places who couldn't come for 2-3 weeks, I called Jazz. I'm glad I did. They were able to quickly schedule the repair. The technician arrived EARLY (when does that happen with service people?). He was very professional, courteous, and efficient. I like him so much I signed up for a 2 year service plan!

Anthony M.

3/30/2023

Had a water logged furnace when the electricity recently went out. The appintment was eady, staff was very responsive and pleasant. I liked the fact thatvif you hired them you got the evaluation fee applied to the repair cost. Steve came out for the initial evaluation and with another tech for the installation of a new ciruit board and mini maintenance to dry things out. The cost was reasonable and I signed up for a later maintenance and cleaning in the autumn.

Steve also went through my options for adding an air purifier or HEPA filter attachment to my existing furnace thoroughly at my request...no trying to upsell the repair appointment. Cudo.

As I told Steve, it's seldom I can say that a contractor was excellent on all counts! I will definitely contact them when this old furnace needs replacing. Thanks!

Mason A.

1/17/2022

I am so happy that I used Jazz heating and air conditioning. They were responsive and prompt when I needed them. Sanny (our servicer) was great, very professional and super thorough in explaining our HVAC system. I highly recommend Jazz, and I will definitely be using them for any future needs.

Arlene G.

5/28/2019

Ravi was early for a 10am appointment made that morning. In very short order he replaced a heater coil and thermostat. He also warned us about future repairs but not needed at this point. It is 10:38 and the heater is purring like a kitten! Thank you Jazz Heating and Ravi

ML ..

12/28/2022

5 Stars for Aaron who got our tankless water heater inspected and descaled. It was having some issues (for not being serviced for a few years) and we lost hot water! The folks at Jazz are quick and responsive when we needed to make an appointment. When Aaron arrived, he walked us through the inspection and descaling, explaining what he was doing each step. Great service overall.

Nicolas A.

12/03/2021 12:00:00 SA

The technician, Justin, was excellent!
I just needed him to install a couple Nest thermostats I bought.
I have a duplex so I have two different furnaces.
He installed the first one without any problems but the other furnace was too old and outdated.
Unfortunately, he had already installed the second one before discovering the problem.
He uninstalled it and put the old thermostat up and decided to charge me only for the first one.
Most places would charge for both regardless if it was compatible.
Anyway, that's called good customer service!
I'll definitely use Jazz Home Services for any future HVAC services!

Stephanie R.

3/25/2021

Thank you, Jazz and dispatcher Kyra! Water heater died (after 21 years) and Kyra answered quickly and cheerfully scheduled a same-day appointment with Boom Water Heaters. Boom's technician, Giovanni, was fantastic. He was professional, knowledgeable, and personable. First, he called to say he could arrive early (hooray!) and he arrived exactly when he predicted. Second, he examined our non-functional water heater and explained our options clearly and with no bias toward any choice. Third, he made our choice work by going to get the unit and necessary parts (we told the dispatcher a different choice). Fourth and finally, he completed the work and the clean up beautifully. Jazz heating and Boom water heaters will be first on my list to call in the future!

Kamran G.

1/26/2023

I had great experience with them. Originally Rich came to tune up my 30 year old furnace. He spend a good 2 hours to make sure everything works including measuring the heat and carbon monoxide through the inlets. Took videos of the burner and heat exchanger and explained thoroughly on the condition of the furnace. He recommended that sometimes soon I should look into replacing the furnace for both health and efficiency reasons which would also reduce pollutant into atmosphere.
I asked him to give me recommendation for a system. He spent time to map all the ducts and inlet distances and gave me recommendations for three systems of 80%, 96% and 99% efficiency. He didn't even try to sell me a system. At the end he told me that he is not going to charge me for the work he has done and give me some days to decide if I want to change the system, and if so, he would wave the charges otherwise I pay him for the tuneup. His office emailed me the three proposals with lifetime warranty on parts and labor.
It took me couple of days to convince myself that its time to change the 30 year old furnace. Called Stephen at the office and we went through pricing and financing and agreed on it. They offer also included free filter cabinet and UV air purifier.
Today the installers (Hero Team #4) came and installed the system, showed me different parts and functions and how to operate it. They were both very nice people.
This place is great, recommended hands down.

Petr H.

06/09/2020 12:00:00 SA

The Best service I ever had. I can strongly recommend them!
Better price then orher companies.

Perry K.

06/01/2020 12:00:00 SA

We decided to use Jazz for our HVAC project (new furnace, new AC unit, and new ductwork) this past month for a variety of reasons. While we received lower bids we thought Jazz was the best option: great customer service and friendly employees, top of the line equipment, generous financing, safe and fast installment (techs were here from 9-4), courteous and savvy techs, and 10 year labor warranty.
We worked with Stephan and his crew and they did not disappoint. Stephan was patient with us while deciding on our options and he never pressured us into purchasing more than what we needed. Our furnace was close to 30 years old and our ductwork was leaking and old. He explained everything in detail and we feel confident we made the right choice!

Neelam S.

06/01/2021 12:00:00 SA

Fantastic service!! From the moment they inspected the old furnace and home to give me a quote for service to installation to 3 months later to do a follow up inspection, these guys are efficient, knowledgeable, super friendly and go the extra step just to ensure the customer will be happy.
I called around for many quotes to get my furnace replaced with a higher efficiency model, including Costco (not a great experience).
Jazz was not only competitive in price but they had a 10 year warranty on labor!! No one could touch that so I went with Jazz! I was pleasantly surprised when they did a few upgrades for no extra charge to ensure they did not go over their quoted price. I am sure another company would have charged me more. You will not find a more ethical company especially in this type of business!
I would recommend them to anyone looking to replace or fix their HVAC/furnace! You will have peace of mind knowing this company has pride of service and will not let you down if something goes awry with their work!

kelly k.

11/15/2018

I couldnt more highly recommend these guys. They will keep coming back till the job is done. They have amazing customer service and are great at troubleshooting and instillation. They helped us find the best priced unit. Installed it fast have always been there to answer questions. They alway do our hvac and I would always recommend them.

Susie S.

10/21/2022

Company refused to provide a free estimate for the installation of valves on a tankless water heater. They charge a $99 diagnostic fee (which will be applied to work done) so I declined to go forward with them. A fee would be appropriate if I made a service call. Not appropriate if you have no idea what they charge. I went with another company.

John G.

8/13/2023

I really liked working with this company the first time but I was super disappointed that they weren't able to fix my attic exhaust fan.

Cory O.

12/18/2018

I woke up this morning to a chilly house, and a furnace that would not respond. I called all over and had trouble finding anyone that could figure this out before Christmas Day! The last thing I wanted was for my wife and kids and I to have to huddle around the fireplace all winter break. I called Jazz, and they fit me in same day. The tech (Steve) was on site well within the service window, and was able to diagnose and fix the issue before the service window closed! Experienced, friendly, on time and reasonably priced -- the perfect combo.

Rob J.

4/30/2021

Excellent job. Appeared on time did the work promptly and explained everything. Good communication and good quality work. Left the house very clean afterwards.

Luca R.

2/14/2022

Technician was on-time, professional and responsive. I can confidently recommend Jazz for furnace review and maintenance.

WendyEllen C.

01/06/2022 12:00:00 SA

Steve is the most amazing technician. He is helpful kind and wonderful to deal with. He even showed up early today. Hooray! This is the second time I am using him in this business and I would highly recommend them to anyone.

Farhad F.

10/06/2021 12:00:00 SA

Roberto installed a battery backup sump pump in my basement. He was punctual, friendly, patient in explanation, and did high quality work efficiently. The price was also very reasonable.

Marty M.

11/12/2021 12:00:00 SA

I don't write a lot of reviews; they tend to be reserved for when I'm particularly delighted or disappointed.

So I'm overjoyed to report that Jazz was responsive, effective, and very reasonably priced. I now know exactly who I'm going to for future jobs.

And Justin was basically perfect: arrived within the window, was polite and affable, got everything working in record time, taught me a thing or two, and even took a moment to pet my cat.

I think Jazz has mastered a trick that so many others never do -- great work at a fair price. I'll always keep coming back for that.

Michele L.

11/22/2021

A much needed checkup on our neglected heating system. Great experience with both Jazz as a company and a our technician, Sanny.
They make the decision easy to call them again. Thank you.

Mosese O.

11/21/2022

First time I used guys. My tech Sammy was great and honest. He gave me a list for triggers to look out for since it's an old heater. I was very pleased.

Fang H.

04/05/2023 12:00:00 SA

We're so happy with our technician Scott. Not only he helped to solve the issue, Scott also explained well in details his debug process and why he would process using this way. Because of his excellent service, we purchased the membership for 1 year from this vendor. Thank you!

miah m.

2/25/2022

Way better than the company the Nest app suggested. Sanny knew the problem immediately while the other company had no idea. The proper fix is going to cost thousands but he managed to get the heat working 75% better while he was here. I definitely recommend this company.

E G.

08/07/2023 12:00:00 SA

Brandon Leon, the Jazz tech, arrived on time and checked all our plumbing fittings - which looked fine.

christina l.

10/12/2020 12:00:00 SA

Antonio is a gem! He was professional and kind with his explanations and made sure I felt 100% comfortable with the trouble shooting and fix. I would have him back any day! Furnace repaired and still kicking. But when it's time for a new one I know who to call.

Andy R.

05/01/2023 12:00:00 SA

Jazz has been to my property several times to fix the furnace, and each time the mechanic sort of shrugs and says I cleaned some rod or something and then the furnace has stopped working a week later. They are responsive to phone calls and on time for appointments, but they never seem to actually finish the job

Michelle A.

11/04/2019 12:00:00 SA

I found the names, they were fantastic. Thanks to Cody, Corey, and Raul!! They did a great job with installation and customer service.

Victor H.

12/15/2021

Zach was great! He was thorough, friendly and knowledgeable. Scheduling was super easy and I got my heater fixed the same day it malfunctioned! Thanks for the awesome experience!

Deb S.

2/23/2023

Today, when our furnace went out unexpectedly, the company that installed the system (4 yeas ago) said they wouldn't be able to send anyone to take a look for at least a week. I called Jazz based on all the great yelp reviews and was so impressed with their responsiveness, competence, and good service. Zach was knowledgeable and communicative. He adjusted our gas pressure and made a few other tweaks to get our unit back in shape. We liked the service so much that we signed up for annual maintenance.

久男

3/23/2019

If your home's water heater is broken and you want someone who will do honest and reliable work at a reasonable price, I strongly recommend them.

Neil B.

7/27/2023

We needed an estimate for some gas plumbing work and Alex V was very polite, professional, and helpful. He patiently walked us through every step of the work and explained exactly what it was and why it was necessary. I would definitely call Jazz for any future plumbing needs!

Brandon P.

1/27/2022

Our furnace cut out one Thursday morning, so had a few vendors come and take a look. Sergio was very helpful and honest about what was wrong with our 41 year old furnace. We gathered a few more quotes on replacements and decided to go with Jazz based on permits and title 24 included, along with some 10 year warranties on labor. Devon and Josh were pros for the install the following Monday and answered all my questions.

Sam M.

8/19/2022

I am very happy with Jazz and their plumber Robert! He arrives on time, is super polite and gets the job done!

Benny M.

8/15/2023

Alex V was fantastic - very knowledgeable and friendly as well as being right on time. Alex's easy going demeanor was much appreciated as well as his successful installation of our new garbage disposal. His maintenance tips are useful, too.

Garth B.

11/11/2022 12:00:00 SA

Good text communication system. Service tech Zach was great. Communicated well and explained what he was doing. There was no pressure to buy --no upscale vibe. The whole company seems focused on customer service!

Charles R.

12/28/2022

Sammy the initial tech was professional, polite and very competent. He repaired our 30 year old Payne furnace with no problem. He did recommend we think about replacement down the line. We decided to be proactive and asked Jazz for a quote. We received a fair market rate for a Signature series Lennox, with install. We also had some haz mat work done to remove asbestos from the exhaust flume. The Jazz installers, Will and Mason were very competent, patient and polite. They had to figure some minor workarounds and did a great job with the installation. Time will tell in regards to the hardware and software but Jazz was efficient and reliable at least on the repair and new installation end. Also, they actually answer their phone! Recommend!

LM J.

12/12/2021 12:00:00 SA

My furnace stopped working and I requested service to determine the issue. They responded quickly to schedule appt. My furnace was 30yrs old so I decided to replace it vs fix it. The quote was fair. All representatives with Jazz were friendly/courteous. During the service visit and subsequent installation, the guys were informative, knowledgeable. Re: the install itself, the setup was clean, nicely done.

MaryClare J.

01/09/2019 12:00:00 SA

I am so very grateful for the wonderful help that I received from Jazz Heating in replacing my wall heater.
They are kind, quick and competitively priced. I had put off getting this done and am just delighted with how promptly Jazz Heating helped me to solve this problem
Now with this chilly weather I have a heater with a programmable thermostat! Yay!
I am not brilliant with reading and figuring out fine print. After the heater was installed, Steve from Jazz came over at a time that worked for me to make sure that it was what I expected and helped me to understand how the pilot light works etc.
He installed and helped me with the programmable thermostat. And he was so kind and patient with my repeated questions. I felt that he truly wanted to make sure that I had the equipment I wanted and understood how to use it.
Raoul from Jazz came over the following week to be there when the city inspector came to check it out.
I appreciated how both Steve and Raoul put on shoe covers before coming in.
Raoul noticed that there is a hole, about 2, above the heater which my previous larger heater covered and said that he will check on getting that addressed.

Amanda C.

3/13/2023

We have had an issue with our furnace for years. I have had other companies out and nobody has ever been able to fix it. Scott Sabado came out and we have a fully functioning furnace for the first time since I can remember. Really happy with this service!

Naz F.

11/16/2022

I contacted Jazz Heating for a diagnosis / repair on a non functioning furnace. Zachary the technician that came for my service call was very professional, knowledgeable, courteous and friendly. He explained in detail the issue with the furnace and the work he completed. He provided a detailed estimate for the parts and labor required for the maintenance of the unit. He went above and beyond and not only reviewed how to use the thermostat unit in person during his repair visit but he also sent the link to the users manual to me for reference. Thank you Zach!

I had a very pleasant experience with Jazz heating, beginning with my initial phone call to inquire about making a service appointment to the technician completing the repair work.

Thank you Jazz for providing excellent service.

Bob K.

11/23/2021

Justin did an excellent job of diagnosing the furnace problem and fixing the problems with the respective ductwork. The company had great communication and kept me apprised of each step. Will difinitely use them again, if needed.

M J.

01/06/2022 12:00:00 SA

We had Jazz install a new furnace when our old furnace broke down. They were at the low end of cost and were the only company to provide a 10 year labor warranty. That might have been enough to choose them but they also were able to install the furnace the next day! Although other companies were careful to tell us everything they included or didn't, Jazz just did it. No bragging, just showing up and doing a great job.

Lana Q.

7/22/2022

Jazz Heating serviced my HVAC a few times, with the most recent job of changing the soft duct to the flex metal one as well as adding another vent and relocating an existing one. They are the best. The team members were all professional and courteous. The rates are reasonable. I highly recommend them.

Franco M.

1/25/2022

Excellent service from Zachary, he was knowledgeable, polite and honest. He saved us from freezing this winter. Would recommend Jazz.

Poorak K.

4/27/2021

Good job on solving issue with my newly DIY installed nest thermostat for my Honeywell HVAC system. I did hit a little hiccup when my fan was disabled but that was taken care of promptly. Would recommend Jazz heating for sure.

Chris G.

11/03/2022 12:00:00 SA

Good availability for service appointments. Super reliable and dependable. Techs always friendly and professional.

Lauren A.

12/07/2021 12:00:00 SA

Seamless diagnostic appointment that confirmed our suspicion - our furnace outlived it's useful life. Turnaround to schedule an install for a new unit was quick and our tech was kind and knowledgeable (thanks Justin!). Options for replacement were clear and pricing was reasonable. Will recommend enthusiastically!

Heather B.

11/19/2021

Trustworthy is a rare quality in a contractor. Add great communication and this company is absolutely stellar. I wouldn't hesitate to recommend them to a friend.

Alan B.

05/11/2023 12:00:00 SA

Kudos to Jonathan and Joshua. They improvised to recover from the mistakes that JAZZ's first evaluator made in measuring our available space. The filter won't fit, we learned on the day of installation. Much drama. With the help of tech support by phone, Jonathan and Joshua re-arranged the furnace's components for a custom fit. Then, a second drama: The thermostat's wiring won't reach the furnace. How were these issues not known from the start? We are now re-using our old thermostat. The installation took 9 hours (9:00 AM to 6:00 PM). It would have gone better with more careful preparation. Now, 15 hours later, it seems to be working fine.

Pablo N.

03/12/2020 12:00:00 SA

Jazz installed my air conditioner this week. The whole process was great. Stephan the sales guy answered all my questions and made a great 1st impression. I got 3 different quotes all really close. The warranty and customer service made me choose jazz. Thank you guys! Love the thermostat btw.

I'm sure I'll appreciate this more come summer time.

Rudy M.

6/23/2022

Declined to bid, does not offer installation of mini-split heat pumps. Notified me in a timely manner.

Caroline M.

3/21/2022

I received a walkthru and quote on a Wednesday and had a new heater and AC unit installed the following Monday. Shawn was great with his customer service and Hero Team #6 was fast and efficient in their installation. They kept my condo clean while they worked and kept me informed as needed. I'd recommend Jazz for anyone looking for a quote/installation of a new heater or AC unit.

Arash B.

10/29/2021

These are guys are fast, reliable, and fairly priced. I called on 2 separate jobs within the same week and they had someone out within a couple of hours. Their technicians are also equipped with all of the modern tools to help them get their job done quickly and efficiently. Bonus points for being able to track the truck on a map so that I'm not sitting in front of my tenant's house for 2 hours because they've given me an appointment window.

Uday R.

12/10/2021 12:00:00 SA

We moved into a new home and jazz was able to send a technician right away to do a furnace tune up. Really happy with their quick and friendly customer service

Ilana L.

9/23/2021

Everything about working with Jazz from start o finish was a totally painless (even enjoyable?) experience. I called for an estimate and they came out the next day to do a walk through to see what type of system we could install in our 100+ yr old home.

I had the quote within 24hrs.

Estimator (Danny) was super knowledgeable about any potential issues and prep work we needed to do with our home, and was patient with all of my questions.

When I sent our asbestos report in we booked the work to start THE NEXT DAY. The installation team was about 6 guys and led by Alan; all extremely professional and friendly, and careful around the more fragile items in the house. Work was completed ahead of schedule and they even noticed something on the quote that I had missed, which reduced the cost by $1k. To top it off, they went the extra mile and brought in their plaster specialist to do the cleanup on the ceilings where our 100yr old plaster fell apart and left some larger areas uncovered, and it looks great!

Could not be happier with the experience and the new system.

Andrew B.

05/04/2021 12:00:00 SA

Awesome company. I needed to replace the ancient and inefficient furnace at my house - called to get an estimator out, and they were literally at my house a few hours later. I liked the quote, and got them scheduled for work a few short days later. Their efficient and courteous crew got the job done in a single day, took away all the old crap, and left me with an efficient, modern, and well-installed HVAC system. They had to cut a few holes in the side of my house for the furnace vent and condensate line, in addition to adding a new vent - it all looks great. Their digital systems are also great - I got my quotes and paid online, and even got text notifications when the estimator/ crew were on the way (which is very handy since I don't live at the house yet). Couldn't be happier with the service I received.

G H.

6/16/2023

We are very pleased with the prompt, professional service and quote from Shawn. We were again impressed by the great job performed by Hero Team #14 with Jonathan, Jesus and Kevin today. We unfortunately had rodents that ruined our previous ducts installed by Jazz, one year ago, and the crew came to the rescue again with prompt removal, cleaning and quality installation of new aluminum ducts. The entire crew was highly professional, and took the time required to get the job done properly - they ensured that the furnace and new ducts worked as they should. 5 stars for Jazz and this crew!

Denise A.

5/28/2021

Very professional, honest and friendly! Came as a referral from my daughter who had two homes that needed A/C. She has used them multiple times and is very happy with their thorough assessment and work. Justin arrived on time for the estimate and gave us a couple options to consider. Very fair and reasonable pricing. Justin was knowledgeable and experienced. Deciding now which unit to get. Highly recommend Jazz!

Marco M.

5/24/2023

I personally really enjoyed working with Jazz.

Their quote was fair, not the cheapest, but definitely the most comprehensive.

Stephan was a great source of information and he has been very responsive throughout the whole process. Our system was complex because it did not have enough space to add A/C, but Stephan had a great idea on how to reconfigure the system with minimal extra work to accommodate my request to have a multi-stage dual fuel system with A/C

Jazz was the fastest company to provide a quote, the one that made me the most comfortable with the work they wanted to do, and they were also the ones that said would complete the job fastest (3 days vs other companies required 10 days of work)

Jazz also helped configure my 3 zones with the multi stage system, using Nest

Overall I was super happy with their work and I would definitely recommend them to everyone

Josh H.

9/23/2021

Jazz showed up and looked at the AC system, doing a thorough job of troubleshooting the issue. Ultimately there was no real repair needed, but they ensured that everything was working as needed.

Dorothy L.

7/17/2023

I called this Monday morning because we had no hot water. Brent was prompt, efficient, and got the job done. We had used them a couple of years ago to replace an old hot water heater & add a/c in Oakland, so I called them first.

Francis T.

12/05/2022 12:00:00 SA

I contacted Jazz Heating for a diagnosis / repair on an intermittently short cycling furnace.

Sammy, the technician that came for my service call, was very professional, knowledgeable, courteous and friendly. He explained in detail the tests he did with the furnace and how he discovered that the control board is the problem. Sammy took the initiative to find out the age of the furnace and was able to get the manufacturer to provide a free replacement board since the furnace is still under warranty. I want to point out the Jazz did not install the furnace for us. After many trips, the original installer was not able to find the problem. We even called a second heating & air conditioning place and they could not solve the problem after 3 trips. They kept telling us that there was an air flow problem. We replaced the filter per their suggestion without fixing the problem. And then they told us that we have to change all the inlet duct work although the furnace had been working for all that time since it had been installed. After hearing what Sammy did, like checking the temperature differentials, etc., I am very impressed with his thoroughness and systematic approach in solving a difficult problem.
Sammy provided us a cost to repair the board and came back to repair the furnace soon as the part came in. After the repair, he stayed and ran the furnace for a while to make sure that it is functioning properly. Thank you Sammy for all the work you did!

I had a very pleasant experience with Jazz heating, beginning with my initial phone call to inquire about making a service appointment to the technician completing the repair work.

Highly recommend Jazz Home Services.

Bianca E.

12/03/2019 12:00:00 SA

I definitely recommend this company!!! Our heat stopped working while we were on a trip out of state. It was extremely frustrating to come home to a extremely cold house. It was even more frustrating to call 8 companies the following morning. I reached voice messages, businesses that could not assist me immediately.. they could assist me in 5- 10 days. I actually talked to a live person as soon as I called Jazz Heating. I was able to make an appointment for the following day. I was so grateful. I received emails and text messages to give me updates. Jeff was awesome! He was knowledgeable, helpful and honest. I am so grateful to this company! I definitely recommend them!

Sandy D.

09/01/2021 12:00:00 SA

Zachary, the technician was great. He was professional and thorough.

Overall the company had great communication and responsiveness. The support staff was kind and helpful. I would definitely use them again.

Greg S.

6/28/2022

Had a good experience with an estimator today. Wait: good experience but two stars?

I've had frustrating exchanges with their phone reps. They use local dispatchers and a call center that appear to operate in parallel or ignorance of one another.

My inquiry was seeking an estimate about heat-pump installation. The estimator showed up at my house without any of the information I had provided to the initial representative I had contacted. They don't give us all the information, was his remark.

In the end, that part was fine because he and I talked through things and I filled him in. But subsequent interactions with their phone reps and schedulers -- surrounding trying to get a tech out to fix a small gas leak discovered by the estimator -- have been frustrating.

This company is well reviewed. The technicians may be skilled; but the surrounding service/support not so much.

Joseph P.

12/29/2021

My heater was not working so I contacted a few companies. Jazz came over to take a look at my furnace and told me it needed to be replaced. The price would be $7800. I told them I wanted a few more opinions before I committed. Bell bros came and took a look and fixed it for $99. I am very disappointed that Jazz couldn't even attempt to fix it and just told me it needed to be replaced. I have a baby and we needed the heater to work.

Scott K.

10/27/2018

Ravi came out on time (well a few min early) of my 2 hour window and quickly diagnosed the issue with my furnace. He knew the unit was installed only a few years ago so recommended that I contact the original dealer to set up a repair that should be covered under warranty. Thanks Jazz heating.

Update: After trying to get Service Experts the original installers to fix the issue and them failing to make any progress I reached back out to Jazz to finish the job. Ravi came out again and did a rockstar job.

George C.

4/17/2023

The techs arrived during the appointed time frame. They were courteous and professional. The work took a lot less longer than expected. It was also about the quietest repair work I've ever had done. The new system is up and working well. Mason and Will did a great job. They also cleaned well, too. I would recommend Jazz to anyone with HVAC needs.

An P.

01/07/2023 12:00:00 SA

Prompt, and thorough. He discovered a problem that that the last service company did not notice, and explained it to me very well.

Lindsay M.

08/09/2021 12:00:00 SA

Having our AC installed with Jazz was great! They are EXTREMELY responsive and helpful...I mean I received responses within minutes no matter the time of day. It was quick and easy to schedule everything from the initial quote to the installation. Installation day was rather painless while they worked and we worked from home. They were super knowledgeable and patient with our questions and now we have AC how awesome

Dingding W.

12/30/2022

So far great! Although it's just estimated about the total cost today. I can tell the good job will be done.

Don N.

1/20/2023

Excellent choice. Needed some water heater service done. Another plumbing company failed to help out but Jazz came through. They were available the next day and it took them less than hour to figure out the problem and get it fixed. Boom Water Heaters was the actual company that came out (subcontractor ?) and got the job done.

Mike W.

10/12/2021 12:00:00 SA

Jazz sent me a yearly email reminder to sevice my furnace. I texted them for an appointment and the technician, Justin, was on site the next day. He did the normal service and also ran a new wire to my Nest thermostat to ensure it worked properly. Everything was done within an hour. Great service and very friendly.

RubberToe A.

02/02/2021 12:00:00 SA

Update: 2/2/2021
After my first review mentioning that my permits had not been issued, Jazz called me immediately and they assured me that permits were going to be requested to the city. Within a couple of weeks, they were issued and the inspector failed one of the inspections due to not having an outlet next to the AC unit. This issue was supposed to be corrected but the second inspector just came last week and said it still does not meet standards.

The inspector has notified someone by the name Bozzi. I have emailed Bozzi and Texted Raul about this issue but none of them have responded.

Unfortunately, it is quite sad having to remind them about this. You would think that a Professional Company would know the electrical codes since they are working on this every day.

Let's see if this gets resolved soon.

Susan W.

1/16/2022

My heat went out in my house during the coldest part of the year. The temperature in my home averaged between 48 and 52°. I'm almost 80 years old and couldn't stay there.They came for a diagnosis and I paid them.I was told I needed a circuit board but it would take between one and three weeks to arrive I moved out. I called after three weeks and they had not contacted the manufacturer to see the date of arrival.They said they needed to come over and measure and I couldn't figure out what they were measuring for but I waited. I decided to call them back and I would give them the measurements for the part.They still had not contacted the manufacture and they said they were measuring for a new furnace that even though mine was only five years old. I needed a second opinion it had been over 2 months.I called a company my neighbors used called Clean Air.
They came over within two days stayed 25 minutes took the front of the furnace off redid some switches and it's been working like i new.
I haven't had a chance but I'm reporting them to the better business because I think this borders on elder abuse. They were supposed to send me my diagnosis check back but of course I haven't Received it. Temperature

Nancy P.

01/04/2022 12:00:00 SA

I found Jazz on yelp requested a quote and got a response from Joey. I then got in their books for next available appt. Sanny came through earlier than expected but it worked out fine for our tenants. We had an issue with the furnace turning on and off frequently and hardly heating up the property. Sanny gave me his diagnosis and also ran through all of my options. He was very knowledgeable in this area of work. We ended up replacing the ancient thermostat and wahlah, heat bursting through the vents. It was great! He also took the time to teach me and our tenant how to use the new thermostat. Very professional and safe. He also had shoe covers & face mask. Would recommend for your HVAC needs.

Deborah L.

10/01/2020 12:00:00 SA

Owner is responsive, polite and takes ownership of his company. The workers were polite and kind. Great customer service! I loved the technology and tracking sytem they had for customers. Very modern.

Sandy Y.

04/04/2023 12:00:00 SA

Highly recommend Jazz! They had Rich and Caiden come out to service my furnace that was flooded recently and were able to present options that worked for me. Dom, David, and Jesus came out a few days later to get the job done and I couldn't be happier with their work and the new furnace system!

Nick B.

08/06/2021 12:00:00 SA

The Jazz hero team did an amazing job on our Heater replacement and A/C addition. From the start even during the sales process they were incredibly communicative and responsive. The team who did the installation were top notch and walked me through the whole process. The team were efficient and made the process painless.

Deborah H.

08/11/2022 12:00:00 SA

These guys think on their feet. We had them install a Heating furnace and A/C unit in our house. Our worn out furnace was located in a closet in our hall. Jazz unit #9 took our old furnace out and did a whole design to put a new system under our house. They freed up space in the house and the new location is quiet. They answered all of my questions and the cost was very reasonable. We signed up for their maintenance program which checks and fixes your heater in September and checks the A/C unit in the the spring for $98.00 a year.

Christopher S.

4/19/2019

Fast. Professional. Engaged. Reasonable price. What more could you ask for?

Tom B.

03/12/2021 12:00:00 SA

Jazz did a great job. Very professional. Bart was even able to come early and kept me in the loop. During the diagnosis they gave me the best and worst situations. It was the best and the repair was done in a timely manner and reasonable cost. I am so glad I called since I had no heat and my elderly mother in law lives with me. I will call them again. Even set up a yearly maintenance contract with them.

Patricia M.

11/15/2022

Easy to communicate with and schedule. Great service and knowledgeable. Work was done fast. They easily took care of old duct work which had es pestos and most recently came out to provide service to my heater and Zachary answered all my questions. Will def keep them as my go to for any HVAC needs. Thank you!

Jakob Eats Alone ..

10/15/2021

Hired Jazz to install an automatic gas shutoff valve, process was smooth, price was very reasonable

Shannon B.

10/30/2019

Justin was fantastic!! Friendly and helpful, fixed the problem right away!! Amazing customer service from the very first inquiry I sent in, thank you:)

Anna G.

10/30/2019

Jason our technician arrived on time and I was able to track his position using a text link. He had our gas wall heater working within half an hour which was very much appreciated.

Dan B.

08/01/2023 12:00:00 SA

Robert and Luis installed a water leak detector / shutoff valve for my house. They were on time, friendly and professional, finished in the estimated time window and for the estimated price (which was the lowest estimate I got). And, to my untrained eye, the work looks really good. Totally satisfied.

Rhita W.

2/28/2023

Thanks Justin for coming out to examine our furnace, and giving us options on how to proceed with the 30 year old furnace that suddenly stopped working. We appreciate you laying all the options out for us in a straightforward manner and explaining the pros/cons of repair or replacement!

Mac B.

07/03/2023 12:00:00 SA

Jazz plumbers have been great! They had the lowest estimates of three different companies I contacted and both people I worked with were super helpful and friendly. Thank you Aaron and Julio!

C D.

11/20/2020

Honest, respectful, and provided updates to pricing and issues with heater before, during, and after the repair.

Alice R.

6/18/2019

After reviewing the recommendations found on Yelp, we contacted Jazz for an air conditioning problem. The dispatcher, Pat was very helpful and we received prompt and professional service. Our technician was Justin S. who also was very knowledge and responsive. He was able to fix the problem and we valued his professional response and knowledge. We highly recommend Jazz.

Ned G.

10/27/2020

bart was on time and very professional. i ask a lot of questions
and he explained everything. he fixed the problem straightaway.
he was careful with covid protocols, as well. i would definitely use
these service providers again.
ned g

David J.

09/01/2021 12:00:00 SA

Quoted quickly for a new furnace and instalation. However thjey refused to breakdown the quote so was unable I could not tell if I was purchasing a $800 furnace or a $3000 furnace. Something anyone would want to know s I did not go with Jazz.

Gabriela C.

11/20/2018

Our Central heating furnace stopped working. I called around, and only Jazz Heating was able to schedule a repair the following day.

The technician was courteous and highly skilled. He diagnosed the issue, which was a faulty capacitor. The repair was all done quickly and efficiently.

Their pricing is very competitive!

I highly recommend this company!

Gabriela, Oakland

John L.

10/26/2021

All of a sudden my central heating weren't working. Noticed that the fan/motor weren't running at all and causing the system to shut off. Reached out to Jazz Heating last week and was able to schedule them to check it out today. My appointment was between 2-4pm but the technician (Justin) arrived earlier than expected and I received a text the technician is on his way with his picture. That's pretty neat I must say. Didn't have to worry whether the person in my front was from the company. Justin went up my crawl space attic, and it's really low especially for his height, was able to identify the issue under 10 mins, replaced the equipment within 30 mins, and made sure the system is running before leaving. Not sure whether the price is reasonable since I don't work in that field but for about $250, my central was fixed which I'm really happy about. I will definitely keep Jazz Heating contact on my phone for future use and will recommend others.

Peter L.

1/14/2020

So, I just bought one of those new fangled wifi thermostats - an Ecobee, but it doesn't matter, they all have the same problem. The problem is that these new thermostats require a C wire because they don't use batteries to power the actual thermostat (clock, etc.). My house, having been wired in the 50s has no such wire even though the furnace, installed in the 80s provides such a connection.
Anyway, I called Jazz to see if they could help me. They came out the same day (!), checked it out and, after some diagnosis, decided that they could not. So even though they clearly said there would be a $99 charge for diagnosis, and even though they had to drive out here and spend their time, because they weren't able to do the job, they charged me nothing. Amazingly straight up, as far as I'm concerned.

Christopher M.

3/28/2022

Jazz has assisted me with A/C, hot water heater, l and a furnace repair on three separate occasions. They showed up on time (today's window was 10 AM - 12 PM and they were here at 10 AM on the dot). They were thorough in their diagnostic and I trusted their judgement. Service guys were respectful, polite, and knowledgeable. I'll call only Jazz for my heating and air conditioning repairs. Highly recommend.

Kelvin Y.

11/15/2021

Quick and responsive and love how they have everything automated to where they give you updates as servicer is headed your way! Everything very efficient and professional! . Justin was amazon as well! Very friendly and gives you a sense of being taken care of.
Thank you Justin and team for getting me back to working order! I can stay warm now during winter!

Nancy O.

2/23/2023

Fast service for my heater on a cold day. Unfortunately, I need a new heater but Justin was very helpful in discussing heater options and payment plans.

Danny A.

04/03/2022 12:00:00 SA

Very professional, reliable and reasonably priced service. The team knew their job, which was expertly performed.

Larry S.

12/30/2021

I really appreciate the good service that Jazz has provided so far they've installed new air-conditioning and serviced a furnace that was having pump related issues. Very responsive very good guys highly recommend

Timothy S.

07/12/2021 12:00:00 SA

Wasted 3 weeks waiting for a technician only to be told they don't service the type of heating/cooling system we have. Problem is I specifically told them what type of unit I had when I booked the appointment. The technician was friendly and apologetic and I felt bad for him. Wasn't his fault. They also did a good job with reminders and notifications about the appointment but we lost nearly a month with a broken AC for no reason.

Alex V.

8/18/2023

I want to give a big thank you to Manuel Renteria. Very professional and helpful gave me tips and was very informative. Highly recommend this company for any HVAC needs that you may need.

Albert L.

01/03/2022 12:00:00 SA

Replaced a heating furnace with a new one. Added a second air return through an interior wall, repaired distribution duct, and rebuilt exhaust pipes.
All work was done in a single day. Installation was done with a high quality of finish and work areas were left clean.
Jazz is organized and has good electronic tools to manage the whole transaction including a map tool they text you showing the approach of the service tech(s) taking out the guesswork of arrival times.
I'd use then again without hesitation.

Diana K.

7/25/2022

Excellent response time and reasonable price. Our technician Justin was very courteous, competent and helpful.

Shufei L.

12/17/2021

Quick response. Easy to schedule an appointment. Both technicians that came out to work on my furnace problem were friendly and thorough, with very clear communication. And they certainly know their trade!

Chris L.

10/29/2019

No-nonsense BS-free estimate from Stephan delivered on the spot, transparent pricing, rapid turnaround time and quality installation of our new AC system. Shoutout to Raul and Travis who braved the smoke from the wild fires to install the whole system during the PGE shutoff. Luckily power was restored just in time for them to get it up and running and tested.

Maria H.

06/03/2021 12:00:00 SA

Wonderful experience. Contacted Jazz Heating & Air through Yelp and requested a diagnostic visit as there are 3 units on my roof. After determining it was my neighbors unit making the noise, I opted for a tune up on my unit to ensure it will work as expected this summer.
Ravi came out and stated he would need to return with a taller ladder due to the height of my roof (2 story townhouse). In the process, I asked him to repair the filter grill, but the parts are not available, so I asked for it to be replaced.
Ravi returned two weeks later with the new grill and another technician, Zachary, to perform the tune up. Both were prompt, pleasant and took the necessary precautions for maintaining COVID protocols; each wore a mask & shoe covers when in my unit. Love receiving a text and email stating technician is on their way.
Will use again in the future.

Michael T.

09/04/2020 12:00:00 SA

I called Jazz to relocate a gas line. It was the first time I was doing this kind of work in the Bay Area, so I was not sure what to expect.

The back office was friendly and efficient. They were able to fit me quickly into their schedule. The plumber was very friendly and showed solid professional skills. The bill was what I expected (not as low as I wished, of course, but when is it?).

Where they really impressed me was in their customer care. Two days later, I had a problem that I assumed was related to the work that had been done, and that stopped us from being able to use any gas appliance. The back office was able to send someone the same day, and to take care of the problem right away (it took a couple of hours). I am now a convert. I think they are good people, and I see them as my long term HVAC contractors.

Gary D.

10/13/2020

I had a really loud AC condenser on my roof that I wanted to get checked out. Sergio came out and suggested trying to install vibration dampening pads under the condenser, but said that he would have to come back another time with another pair of hands to get them installed. He came back a few days later, and got it all buttoned up super quickly. My AC is much much quieter now.

They also wore masks and booties the whole time, which was nice.

Super pleased with Sergio and Jazz. Thanks!

lia g.

2/15/2021

Love these guys, they sent somebody (Justin) out right away who quickly diagnosed my issue and was honest and didn't try to sell me anything. Really a pleasant person as well. Everything was scheduled via text and email and was super competent. He emailed me my invoice right after he left, which I ended up having to use to deal with PG&E (which was a whole separate issue not relevant to this review). Anyway, they are great! Would definitely use them again. Thank you Jazz and Justin!

Gordon L.

12/29/2021

Jazz was very quick in responding to my service request, and was able to schedule an appointment during the week of Christmas. Sanny, the technician was able to pinpoint the problem as to why my furnace was not igniting. Sanny came back to install the part that had been ordered the following week. Overall, satisfied with the experience from start to finish.

Bradley L.

08/01/2023 12:00:00 SA

Have had great service experiences with Jazz over the years. Installed whole house A/C, heater, and new duct work and leveraged them for any service needs over the years. We recently installed a new tankless water heater and their service really always impresses. Always on time, always professional, and always friendly. They take the time to explain things and are just great to work with. Shout out to Aaron on their team for his work to install the tankless system. This is one company you will do repeat business with when needs arise. Thank you Jazz!

Junewrader ..

09/06/2022 12:00:00 SA

Good response time. Completed the job at a fair price when they said they would. Refreshing these days!

Les P.

1/24/2023

Ricky was able to get here earlier the planned and got our heater back on line quickly. Very courteous and professional. Highly recommend

Scot G.

01/04/2023 12:00:00 SA

Great company great guys. Justin and Scott were super helpful and friendly. The heater was making a weird popping noise but was not doing it when they showed up. They ran diagnostics and checked everything but were unable to locate the issue. Just as they were about to leave it started making the noise again and they were quickly able to diagnose it as an electrical issue running the heater. A new fuse later and we are good to go. Awesome job.

Leora H.

11/10/2020 12:00:00 SA

Ravi was professional and efficient. He wore a mask and booties and went right to work repairing our heat/installing a Nest. I highly recommend Jazz HVAC

Christopher R.

10/09/2019 12:00:00 SA

Our Furnace gave up the ghost with a cracked heat exchange just when the weather is getting ready to get cooler. We got 3 quotes, and decided to go with Jazz based on their reviews in Angies List and Home Advisor... as well as from the overall vibe I got in dealing with them in person and on the phone. We were given our options to replace it, as well as an option to finance this, as it was not inexpensive. They scheduled us immediately, and today Raul and Trevor came out to remove the old one and put in the new one. They arrived shortly before 9am ready to get it done. Very nice guys, they worked well together and let me know about some of the eccentricities regarding the installation of our last furnace, which is located under the house in a pretty tight crawlspace. I'm really impressed with how clean it all looks compared to the horror show that was our last one. We are already in the pipeline to have the system certified, followed by our date with the City inspector. They took care of all permitting paperwork in this regard. Jazz also cut $250 off the price of the install because I brought my own thermostat to the party, which they also installed. I'm giving them a 5 star review based on how well this was all coordinated, and for how professional our install guys were.

Vinnie C.

11/10/2020 12:00:00 SA

Not for repairs. Understand that one needs to run a business but almost $1k to replace a inductor blower which cost less than $100 and 4 screws and a few wires that can be disconnected by hand seems excessive. Other HVAC companies I talked to quote half the price which I thought was a lot already, but wanted to make sure that Yelpers shop around before committing to any repairs. Jazz did respond promptly though and their diagnostic price was only $59, but I already know what the problem is on my furnace so that was unnecessary. That's why I gave them 3 stars.

Rebecca B.

4/25/2020

I've been considering adding air conditioning for quite a few years now, and have gotten some bids in the past, including one of the companies that buys paid advertising on yelp. But I wasn't satisfied by the price, the bidding process, or the pitch. This year, I turned to Jazz heating and air conditioning, and I couldn't be more pleased. Within a day of my request, Stephan came out, Conducted a very efficient review of my heating system and air-conditioning possibilities, and sent me three very detailed quotes all in the same day. I chose the most highly rated equipment, and Stephan worked with me to find a price I could manage. Just a couple of days later come off the three man crew came out on time and ready to go, and by the middle of the afternoon, my fantastic new air conditioning unit and two Nest smart thermostats had been installed. The three-man team were pleasant, unobtrusive, neat, and clearly skillful. Afterwards, Stephan called to say he wanted to swap out a piece of equipment in the attic, to make the system ideal, for no extra charge. I recommend them without hesitation.

Francis T.

04/04/2022 12:00:00 SA

We just replaced a 40 year old furnace and ducts with a new HVAC system designed by Stephan and installed by Alan and his crew. Stephan was quick to come out for the initial visit, quick to provide two different estimates we requested after addressing questions we had from previous talks to three other HVAC providers, and he was responsive via text and email throughout the pre-install and install. Our house presented a few different challenges which Steven and Alan and crew all addressed quickly and efficiently. Our install crew was always professional and respectful, careful with our furnishings and our dog. We haven't had to run the AC yet as it is only April, but the heating is certainly working way better than the old one. Relieved to have a 10 year warranty on parts and labor. Alan said the system should be good for a solid 40 years. Our crawl space and attic look very neat with all the ductwork they did in a careful and organized manner. We had zero filtration before and now we have two nice Merv 16 filters that are super easy to access and change. So we are looking forward to better air quality overall throughout the house. We have a Lennox Elite system with efficiency rating of 18 and have read plenty of good things about these models online. Thank you Jazz!

Alison B.

03/10/2020 12:00:00 SA

Highly recommend Jazz. After we were told that our old 20 year old Carrier furnace was no longer safe, we had three different heating companies come out and give us quotes. The quote we got from Jazz was the best price for the best quality furnace. And they were able to schedule installation the next business day for a 10% discount!

The team that came out -- Jesus, Chris and Alejandro - to do the installation were great. They put in the new furnace and ducts, did the wiring for the new furnace and thermostat,and cleaned out the old furnace in about five hours. And left everything cleaner then they found it! Jesus very patiently explained the new thermostat to us and gave us more good advise on keeping our system clean and operable. I can't say enough good about Jazz and the job they did!

Ayda C.

01/07/2022 12:00:00 SA

Was able to easily book an appt for estimate
Unfortunately they couldn't give me better news on salvaging my current heating system. So basically just paid for a guy to give me an estimate on how much a new system would cost
However the tech Sergio who showed up was super friendly. You get lots of reminders and can even track where the tech is, so great communication.
Won't be going to them for now but would recommend for people who want friendly service

Christina T.

10/30/2019

Justin was great-- figured out what was wrong and had it fixed right away. They were great about making an appointment right away and coming out quickly.

Sue L.

1/20/2023

Lance and Mike did a great job. They were efficient and knowledgeable. Arrived on time and their installation looks great. They left the work area spotless. Big thanks!!!

Bryant T.

09/09/2019 12:00:00 SA

Jazz heating just completed putting air-conditioning into my home. From beginning to end the entire process was thorough well planned and just plain easy. The three technicians that came to my home to install the air-conditioning, Raul, Cory, KC, were very professional and competent.

I would highly recommend this company to anyone who is looking for a reasonably priced, efficient and friendly air conditioning vendor.

Thank you so much.

Jean Philippe R.

02/09/2023 12:00:00 SA

My old heater was not working anymore and quickly after I called Jazz Heating they sent Sanny to come and look at it. He was able to test the system and make it work. But mostly he suggested to install a new furnace and ducts for safety reasons as he could not check the tubes and sensors that control the good working condition. He also gave me explanations on the types and prices of the furnaces they could install. Also he noticed the old asbestos ductwork that would need to be abetted. Very thorough and nice I recommend Jazz Heating and would use them if I decide to install a new system. Thank you for great service

JackJeanie L.

01/11/2021 12:00:00 SA

We had no heat in our house. Called Jazz due to a very good Yelp review. We learned first hand why they are 5 out 5 stars. Justin came early and fixed our problem right away. Heat is back on! Thanks to Justin and Jazz.

Harold S.

8/17/2022

Replaced sink hot water dispenser. Excelle t serivce. On time, very informative and did an excellent job ata very reasonable cost.

I have been va regular Jazz customer for plbing and Hvac for 3 years and highly recommend them.

Marco S.

06/07/2021 12:00:00 SA

I had done a ton of research on upgrading to a tankless water heater, had several different companies come in to give me a quote on installation, but Aaron from Jazz was the most helpful and actually took his time answering all of my questions and confirming the right unit for our house. They had a very competitive price compared to our other quotes, and I scheduled the installation a few hours after receiving the quote. Aaron showed up perfectly on time the day of the installation, was accommodating and mindful of our cat when doing the work, removed our tank heater, installed the tankless model, and did everything we discussed within the estimate in under the projected 5 hours scheduled for the project. He helped me get the NaviLink Wi-Fi connection set up and worked with me on making sure the app was up and running and we were set.

I tried out the tankless through the weekend, noticed that the shower/bath faucets weren't getting anywhere near as hot as our bathroom and sink faucets, and managed to get Aaron to come back out the day after Memorial day. I had a feeling that the Delta shower/bath faucet had some kind of anti-scald system built in that needed to be adjusted, and Aaron confirmed this after looking up the fixture set and talking it through with his plumber. He found the anti-scald system and adjusted it for us, put everything back together nicely, and walked me through the tankless inlet and outlet valves, the emergency gas shut off valve, and re-confirmed that the correct water temp was now coming through the shower and bath as compared to the faucets. With his help, we are now fully good to go with our Navien tankless heater and highly recommend Jazz as an installation service.

Peter F.

6/22/2023

Timely showed up, was able to reset the tankless water heater, gave a detailed issue of what was wrong with the unit and estimated cost to repair. Extremely professional.

Soumen B.

7/22/2021

We opted for Jazz after considering others serving our location. It's been a great experience with a professional group at Jazz. The quote process was seamless and the sales representative was responsive and answered all our questions in a timely manner. We went with AC as well as Heater installation and the team Hero did a great job with the installation. Only one thing that we would have liked is a concrete slab over gravel stones for the base of the outdoor HVAC unit.

Dennis H.

12/21/2022

In the midst of the recent Bay Area Anarctic Apocalypse, our furnace went out! The Jazz Heating team was able to come on short notice (within 24 hours) to assess and provide an estimate for a replacement furnace along with installation. Their Hero Team #2 was super efficient ,and patient and did a great job. They walked us through the work they prlerformed, along with how to operate the new thermostat. I would highly recommend this business.

Melissa A.

02/02/2023 12:00:00 SA

Issue for reaching out to an HVAC company: Furnace and thermostat had power, but heat/air wouldn't start. I received prompt and regular communication with Eric (via Yelp app) when setting up my appointment. Additionally, I received text reminders/notifications and a link to see the location of the technician (Zack B.) assigned to my appointment. ZB diagnosed the issue with our furnace and completed a thorough maintenance on it, too. He was on-time (started and finished within appointment window), professional, friendly, and did an excellent job explaining our system and his findings/recommendations. Great first experience with this company!

Ram M.

1/20/2023

I replaced my home hvac with a heat pump solution. Alan, Josh, Chris and team were just the best I have seen in an implementation team for any home improvement task I haveundertaken. Alan led this exemplary team and was on point explaining the process and ensuring that everything went smoothly throughout the day. There were minimal hiccups throughout the day. I am really impressed with every aspect of how this company engaged and completed the project expeditiously. Also want to recognize Stefan who was responsible for the sale who really ensured that the solution put forth exactly met my need. Highly recommend.

Ram

Jena D.

12/21/2020

Our new thermostat was not compatible with the heater but technician was very helpful he took time to find online the best that will work for us

Amarra L.

2/27/2021

AMAZING service! I am a home repair novice. I called be the furnace was turning on but not heating up. It turns out it was clogged. The repairman that came out explained furnace care generally. He also explained the age of my unit and all it's parts. He helped me budget and plan for the future! My annual care and furnace fix its in the future will be with Jazz!

Arun R.

02/10/2021 12:00:00 SA

Their tech Ricky showed up for a furnace servicing in Berkeley and did a great job- he was professional, courteous, on time, knowledgeable, and helpful in servicing the furnace, troubleshooting, and suggesting any future upgrades.

Highly recommended!!

Zach S.

12/15/2021

Wow. Wife could go into labor any day. Furnace needed to be replaced. Jazz was super flexible and came THE NEXT DAY. Could not be more pleased. Super professional. High attention to detail. Would 1000% recommend. Thank you

Noemi Bautista C.

7/28/2023

Alex V was an outstanding technician. Great quality customer service with a text about himself. Arrived early but waited in his vehicle until I came out before 8 am. Replaced toilet with all nine yards for under $725.00 same day quote and replacement. His professionalism, punctuality, demeanor, expedition service, and personality is a great employee to keep as it will continue my service to be loyal to your organization.

Shanna G.

03/03/2023 12:00:00 SA

My tenant called and our super old heater died as it was from the 40's. I called Jazz Heating and they answered the phone right away. I tried others first but only got voicemails. They came out the next day and confirmed that my old heater was a goner. They were able to get out after abatement company, took away asbestos on a Thursday. They came next morning and got everything done by 2:00pm. Tenants said they were very professional and respectful of the house. As well as time inside house as they had a baby inside. I would recommend them highly.

kristen b.

1/20/2022

Our 30 plus year old gas heater was making an ominous clicking sound and Jazz was able to come out and evaluate it right away. Ravi and the installers were very knowledgeable, professional and communicative. They were able to fit us into their schedule immediately and install a new heater at a really competitive price. After it was installed, the exhaust was making a really loud noise and bothering the neighbors (the heater used to share an exhaust pipe with the water heater but apparently that's no longer allowed by code and it has to be routed out the side of the house). They were great at understanding our concerns and came back quickly to reroute it to a different spot at no charge.

Michelle S.

02/02/2022 12:00:00 SA

Working with Jazz Home Services was an absolute pleasure. They are responsive, prompt, courteous, and do a great job explaining your options. We were able to have a significant repair performed just two days after it was diagnosed and were very pleased with the work. Their 10-year labor warranty was the best of any we'd seen. Highly recommended.

Betty P.

7/25/2018

Cody, Raul, and Jesus Did an amazing job for me at my pastors house. They came out and worked very quick and did a great job. They replaced the furnace and ac unit. I would definitely recommend them to everyone.

Haemi Y.

12/16/2021

Justin was on time and figured out what the problem was very quickly, and guided me through how to use the new thermostat panel. He also answered my several questions and my concerns were eased up. He wore mask and put the shoe covers on which I really appreciated it since the rise of the Omicron variant infections and I live a shoe-free home.

Bob B.

06/08/2023 12:00:00 SA

Justin performed routine maintenance on our AC unit and safety checked the furnace. He was on time with ample notice of arrival time, spent about an hour and left with a clear verbal and written explanation of the condition of our 6 year equipment. Very professional all around. Very satisfied with the first time use of Jazz Heating.

Yolanda N.

03/01/2023 12:00:00 SA

The Technican (Ricky) was thorough and explained clearly what he was doing and the status of the furnace. He was friendly and polite. In terms of yhe purchase of a new furnace he explained that is not his area, however he took measurements and will provide to the appropriate department.

Mauricio B.

2/24/2022

UPDATE: got a call from the business manager shortly after the technician left - he admitted the error in the quote, and apologized. They promptly refunded the difference, and made themselves available in case something became up. Thank you for addressing the issue, and making it right.

ken s.

11/03/2022 12:00:00 SA

Just replaced my 30 years furnace. Jonathan and David did a fantastic job. They were very accommodating - answered all my questions and even helped me figuring out the reason of a room with out getting heat for all these years. very happy with their work! Highly recommende!

chris j.

11/05/2021 12:00:00 SA

Super efficient and professional. Did a great job for a very fair price and backed up their work. Provided free support for a small issue with our system and resolved it immediately.

Craig S.

9/26/2022

The best in the SF Bay Area - so responsive and professional. We have used them for two house now and will use them again. Alan and the entire team are truly outstanding in their efforts and knowledge. We highly recommend using Jazz for all of your HVAC and water heater needs. The best products and the best people. Five stars!!!!

Jill C.

06/08/2023 12:00:00 SA

I had 4 technician visits this week for plumbing, a new toilet, installation of Nest system for heater and flushing of my waterless tanks. All 3 technicians (one came twice) were professional, on time, very communicative and made sure everything was fixed before they left. Pricing was reasonable and I highly recommend them!

Lesah B.

1/13/2022

From my first call, Jazz was highly responsive to my need to replace my 36 year old HVAC system. The techs who installed it were professional, fast and considerate. A great experience from beginning to end.

Nancy L.

4/22/2022

I am so glad I went with this company. My choice all boiled down to trust. (I didn't trust the mixed messages from another company, also highly rated.) I needed a new furnace, and a platform built for the new, smaller one. It was cheaper to have my handyman build the platform. So Jazz had to send his crew out twice; once to remove the old one, and crew #8 to put in the new furnace. Everyone was very friendly, professional and competent. They made sure I understood how to use the new, smart, thermostat and how the inspection process would go. They always cleaned up after themselves and wore booties over their shoes. I have no reservations about recommending them.

Nathan C.

04/07/2021 12:00:00 SA

We called Jazz for an issue with our fairly new AC. Justin was on time, polite and clear about what he was checking. He resolved our issue within 30 minutes. I highly recommend Jazz Heating. I am very glad I called Jazz and didn't go with incorrect and expensive recommendation from previous company.

Thuan T.

3/14/2023

One of the owners of Jazz Heating reached out to me and apologized profusely for the trouble that I had to go through. He explained that that is not how his family's business does things and that it helped him to make sure that new workers like the technician that came to my place gets the proper training on how to better service the problem at hand. And he promptly refunded my trip cost of $59. I admire a company whose owner takes our inputs seriously, has the decency to reach out and apologize personally, tries to right a wrong, and strives to improve. I think it's commendable and I will definitely give Jazz Heating another chance if I have another furnace problem. Thank you Jazz!

Cindy W.

12/19/2019

Jazz is a wonderful family owned business that clearly puts customers first.

We had some issues with our Nest thermostat installation. We put a request on Yelp and got several bids. Jazz was one of the least expensive and by far the most customer focussed. They responded immediately to my request, with a fair and accurate bid (another company wanted to bring two techs and charge me double). They texted me with the expected time for the technician to arrive, and then updated me when he was delayed a bit.

Our technician was fantastic. Clearly very experienced and knew right away what the issue was. He was able to remedy the issue and teach me quickly how to operate the thermostat from my phone. I will definitely use Jazz the next time, and highly recommend it for anyone who wants knowledgeable, customer focused, reasonably priced service for their furnace and thermostat. Also, the company is experienced with installing Nest and other smart thermostats. I wish I'd started with them!

Sara A.

08/11/2023 12:00:00 SA

I hired Jazz Heating, Air Conditioning, and Plumbing to remove a garbage disposal that was no longer working (no replacement, just remove it and install a normal drain). Jake arrived on time to do an estimate. There was availability the next day to do the actual job, for a cost of about $280. The next day, 7/27/23, Robert and a trainee arrived on time and completed the job somewhere in between 1 -2 hours. I appreciate that Jazz Plumbing sends texts to inform you when the personnel is on their way. Jake, Robert and the trainee (sorry, I forgot his name) were all polite, knowledgeable, efficient and clean. I will definitely use Jazz again!

Jerry D.

11/19/2021

Justin arrived on time and quickly diagnosed the problem with our furnace. He explained what needed to done, and ordered the new part. He also checked our existing furnace warranty and found we still had partial coverage for parts replacement. That reduced the cost of repair substantially.

Gabriel L.

1/22/2020

Definitely a 5 star experience! My technician (Ricky Chavarria) was thorough, efficient, and provided excellent service. I was extremely impressed with his level of competence and would highly recommend him to anyone contemplating having any HVAC work done.

miraj s.

08/10/2022 12:00:00 SA

Great to work with them. Everyone was wonderful to work with, and now we have AC added to our house (previously only had a furnace). Work with them!!

Ellen P.

6/18/2021

Justin arrived during the agreed appointment time. Looked at our air conditioner & the amps & told us what was needed. We really appreciated the professionalism. I would call them again with any problem I have with my heating or air.

silvia s.

01/06/2022 12:00:00 SA

I had jazz heating and air conditioning come out to do a basic maintenance service on my furnace. The price was reasonable and the service outstanding. They were on time and courteous. I would definitely recommend them.

Jing X.

8/17/2021

Our technician Sonny was super courteous and knowledgeable. He was able to quickly diagnose the problem with what little information I had to offer and fix our heater at the same appointment!!!

Barb d.

06/07/2022 12:00:00 SA

Decided to go with central AC in our newly purchased home and Jazz came out to give us an estimate in a timely manner. They were professional through and through. After inspecting our furnace, it was determined to be over 20 years old, so we decided to upgrade the furnace too. Jazz was able to schedule us within a week to get the job done. The crew arrived on time and worked so efficiently and professionally that I highly recommend them. They answered all of my questions and cleaned up after installing everything. We are so pleased to have central AC especially since the temps are going to be close to 100 this weekend!!!

Mark U.

12/13/2022

Rich with Jazz did an awesome job for me. He troubleshot my furnace and got the heat flowing. He was knowledgeable, nice, efficient and really saves the day. He helped me think through a couple upgraded scenarios I was looking at for furnace/heat pump etc. jazz was really responsive in greeting someone out. Very much appreciate the prompt service!!

Daniel M.

3/22/2021

Found the problem, fixed the problem. Fast and efficient with friendly demeanor and good information about the cause and the overall status of the components of my heater.

James T.

9/16/2019

We absolutely love our new heating/AC system! Raul, Cody, and team were wonderful! They were polite, respectful, friendly, and very communicative. All of our questions were answered and they did an amazing job cleaning up after themselves.

The new system is powerful and very quiet. Installation was quick and easy. All tasks were completed in the times given!

Top notch work!

A M.

11/04/2018 12:00:00 SA

This company is great to deal with. Very fair and knowledgeable with competitive pricing. Trevor, Victor, and Val helped me with my ventilation ductwork project and I am very happy with how the job was conducted from start to finish. Thank you Jazz Heating and Air Conditioning.

Lenor L.

10/08/2020 12:00:00 SA

Loved that Mr.Dhillon showed up in mask and on time as well. He is an honest man and very knowledgeable. I highly recommend this company.

Ali C.

01/09/2023 12:00:00 SA

Roberto let me know I didn't need a very expensive sump pump option and that the ground water leak was much less concerning then another company led me to believe. Even the more expensive option he thoroughly explained was half the cost of the other company and he helped me understand that I didn't really need that either. I'm literally saving thousands of dollars by trusting in Jazz! He convinced me to go with a smaller sump pump suited to the small water intrusion at my home. What a relief!

Victoria H.

08/10/2023 12:00:00 SA

Mike did a Fantastic job. I will definitely use them in the future and highly recommend them. The Price was fair for the job and totally worth it.

Masko K.

12/02/2021 12:00:00 SA

Installed new system in May. Excellent team and price. When I had heating problem they came out promptly and fixed it. Very good service.

Doug D.

07/10/2019 12:00:00 SA

Great service - everyone was kind, efficient, and organized. Had our heater looked at by PG&E and they suggested a heating pro, so voila, Jazz showed up on the top of the Yelp listings, with 5 stars and seemingly good business sense. Ravi showed up, tested, took apart, diagnosed, replaced (pilot generator), tested, cleaned up, took payment, all with a smile and under an hour. Awesome.

Dereck X.

4/23/2021

Didn't fix the water heater after 2 visits spanning over almost 3 weeks. Had to hire a different company to help

Ted B.

12/21/2021

Jazz was very responsive and has the best system for communicating with customers I've seen. The techs were excellent. I'll definitely be keeping the on the short list for future needs.

Troy H.

4/14/2022

Jazz Heating, Air Conditioning did a good job for us. They performed the install of water heaters and heater thermostats that we needed. They were pretty professional and had good attitudes.

Lauren M.

12/24/2021

We needed our furnace replaced after it quit working over the holidays, and Jazz was able to get a team out to do the job the week of Christmas. Their quote was reasonable and they gave us a few options to choose from, and so far the new unit it working great.

James D.

11/16/2021

These guys came through on time, on budget and on point! Other companies were telling me it would be 1 week or more till someone could come out and our heater was broken and it was getting cold! Thankfully I found Jazz Heating and they came out the next day. From start to finish the service and communication were stellar. Zachary our technician was so nice, so knowledgeable and so good at what he does. We couldn't have been happier. Excellent work all around now I know why this company has 5 stars all the way. Well deserved!

Norma P.

2/20/2022

My furnace went out and Jazz responded right away. The were able to fix it. Friendly, professional service. I will use them again if needed.

meg m.

10/16/2019

Justin came and diagnosed our problem. He was very speedy, came right on time, is knowledgeable and provided us with terrific professional service. The team in general is wonderful to work with, from scheduling to keeping me informed when they will arrive to providing quotes with reasonable pricing. Thanks for a great experience, Jazz Team. I will be keeping you in mind for any future work.

Vicki W.

10/15/2021

We had contacted Jazz Heating and Cooling previously to repair our heater. When our air conditioning went out, they were the first company we called due to our previous positive experience with them. Again, we were not disappointed. Sanny was on time, analyzed our problem and fixed it with the parts he had on hand. Reasonable price, wore a mask the whole time and put in booties when entering the house. We absolutely and without reservation recommend Jazz Heating and Cooling.

M A.

3/18/2021

Follow up: work has been completed. Danny and his partner did a great job, they worked quickly and efficiently. Afterwards showed me what they fixed and took the time to explain it! Signed up for the maintenance plan to make sure our system continues to run smoothly.

Brian L.

9/24/2021

I reached out to Jazz for an estimate for a new furnace and new install of A/C. They responded quickly and were able to get someone out to look at my current furnace quickly. Shawn came over, was respectful of all COVID precautions, looked through the attic and was knowledgable around code and the different products. Although we did not ultimately choose Jazz (because of reasons not related to their customer service or price), we would definitely reach out to them for future quotes.

Monica N.

03/03/2023 12:00:00 SA

Our furnace died right as we were heading into an unusually cold spell. We requested a quote from a local HVAC company, and also got quotes from other HVAC places on Yelp. We replied to a few businesses that were quick, courteous, and helpful in their replies. Jazz was a second opinion, but the technician (Sanny) was more confident about what was wrong and had a lower price for the repair than the first company that came out. Due to part (un)availability, repair costs, and the age of the heater (over 15 years), we opted to replace the furnace altogether now (vs. investing in repairs now only to replace the whole thing in a couple years). Sanny talked us through various options re: size, different types, etc. and helped us understand the landscape so we could make a good decision.

Jazz was very responsive and helpful in getting us quotes and scheduling installation for the replacement quickly (2 days later). The crew that came out to do the replacement today was on-time, friendly, and communicative. They were self-sufficient once started and finished earlier than predicted. They explained everything, answered all my questions, cleaned up, and left us in great shape.

One additional thing I really liked about Jazz was the text notifications about the timing of their personnel and who specifically was coming. They included an intro and a photo for the first person who came out, which I appreciated as a great safety measure.

Thank you, Jazz, for a great customer experience and for our new heater! And thanks also for being unfazed by our very barky, protective dog!

G C.

12/17/2019

Our heater stopped working, and Jazz was able to send out a technician the same day. He was on time, and solved the problem quickly. It was a pleasure working with the company and their prices were fair.

Tim W.

06/08/2022 12:00:00 SA

These guys were outstanding! I wanted some maintenance on my older AC unit. The tech, Zach, arrived on-time, and when he did, he gave me a quick overview of what he'd be doing. He was friendly, professional, and most importantly, transparent in everything he did. The prices were fair, and the tech didn't try to upsell me into unnecessary repairs. Highly recommended!

Andrew A.

12/08/2022 12:00:00 SA

Update. Jazz came out a third time. This time they may have wrestled the issue to a stand still, which was a complex one. The entire staff has been very responsive and fair in their pricing. The techs are excellent, the staff that answers calls are also excellent. The management has been great. It's a good company. The only thing holding back a five star, is that I need to make sure the furnace works for a few days straight!

Eric S.

8/27/2021

First technician came out and missed what was causing issue with furnace. They promptly sent another technician who found the cause and when he was done said there was no additional charge. Good responsiveness, and good to have another set of eyes to find solution. Would recommend.

Brian R.

1/27/2023

I came across Jazz as a premier provider on Lennox website. I was sold on the 99%SLP top furnace pkg. they were astonishing better priced so much that even while I hadn't used yet gave them a try. Delighted that I did as completed replacement in 1 day and install was top notch in term of insulation and layout versus an existing Bryant configured installation.
I'd recommend their Estimator (Stephan) and install crew (Devin and Vic ) without reservations. Plus lifetime parts and labor warranty!

Amanda P.

05/12/2022 12:00:00 SA

We looked into 4 different companies to remove and replace our ancient HVAC out of our garage with a new efficient one in our crawl space and Jazz was by far the best from the outset. Shawn came out for the inspection and quote and was so nice, professional, and communicative through the whole endeavor. The four guys who came out were quick, polite, and great as well. Everyone from Jazz took the time to answer questions and chat through things with me and weren't demeaning to me at all (which I can't say of the other 3 companies we called). They kept a clean job site and got the work done efficiently even as two other companies we called said it wasn't possible to put the HVAC under the house... clearly it was!

They had the fastest turnaround time on being able to schedule the service (less than a week!) and were the most reasonably priced. Highly recommend.

Dana M.

07/01/2022 12:00:00 SA

My new heating and air company for life. After using service champions for another property and getting a 2nd estimate for a 2nd property something had changed. I called out Jazz and was pleasantly surprised. No nonsense, no b.s. here's the price to replace or repair. 13,000 vs 22 or 17 by lying Vietnam vets. Thanks Jazz great work, great price

Craig H.

12/06/2019 12:00:00 SA

Jazz Heating, air-conditioning and plumbing really came through for my family.

Our furnace had ceased working, other companies estimates for repair were outrageous and their timelines were ridiculous. Jazz, however, was able to provide excellent service in scoping the issues related to my furnace. As a result, I decided to purchase a new furnace from jazz and have it installed. Their technicians were courteous, extremely knowledgeable with a high focus on detail.

My job was particularly irksome, yet it did not phase Jazz. They absolutely stood behind their guarantee, did an outstanding job and my family and I now have a new working furnace Justin time for the record low temperatures that are on their way.

Joyce H.

3/17/2021

Justin arrived well within the window that was given for his arrival. He provided excellent service and answered questions that I had without hesitation! Thank you!!!

Solo T.

3/22/2022

Called Jazz for air conditioning annual service. Zac, the technician was very professional, knowledgeable and informative. Most importantly he did not try to up sell me for unnecessary services like previous companies had tried. He did make some suggestions and some predictions about possible needed maintenance in the future. I paid what I was quoted when I made the appointment and nothing more. He was very through when checking the health of my system while also telling me and demonstrating what he was checking for. He cleaned my condenser and now it looks new again. Jazz provided some of the best customer service we have received in years. Would highly recommend.

Daniel G.

10/19/2019

Justin Stancliff came to service our 30-plus-old forced air furnace this week. Despite his best efforts, the furnace would not turn on. Justin made several calls to suppliers to determine if they carried parts for our furnace. Unfortunately, it is so ancient that no one carries parts for it. Justin then recommended several options for a replacement furnace we could purchase. We chose from those options and will be purchasing a new furnace. Justin even mentioned the interest-free financing options. We would welcome Justin back to our home for furnace repairs anytime - though hopefully that will not happen for a while with our new furnace!

Daniel B.

03/06/2023 12:00:00 SA

Replaced our old gas furnace with a heat pump. Excellent service. Quick to respond and good communication throughout. Got the job done in one day, left everything clean when done.

james w.

10/25/2021

Justin was thorough and explained everything in easy to understand language. He did not try to sell me anything or try to tell me about things I needed that I didn't really need. He just gave me a clear understanding of what's going on with our heating system and we talked about options.

Mrs. L.

9/28/2022

Had an A/C installed and they were all very professional and quick. They showed up on time and cleaned up after themselves, all while I worked from home.

David R.

4/29/2020

Installed a water for us. Everything went very well from start to finish. The price was reasonable and the guys who installed it were great. Recommended!

N. Marie S.

10/26/2021

Quick and easy to schedule - they answered the phone - I actually had to reschedule and they were very understanding. Roberto was our technician and they were prompt, professional and informational. Roberto answered all of my questions, talked me through my options and repeated a few things for me a few times until I was clear about the situation, which helped me make an informed decision.

It took about a week to schedule (even with the rescheduling), and I can't speak to the price because I didn't find out the market rate. But it seemed fair to me, because I was also paying for the privilege of not having to do the research, so the price was totally worth it/fair to me.

100% would use Jazz again/recommend because it was painless (and Roberto.)

S D.

10/27/2018

We've used Jazz before for multiple services over the last year (Nest installation, tune up, etc) and asked them to come back this week to replace our outdated Air Conditioner and Furnace units at one of our rental properties. The installation was done very quickly. The price was very reasonable, and the work was flawless. Glad we had these guys back to do this replacement for us!

PJ L.

6/14/2022

The technician came out within the scheduled time and was courteous, professional and knowledgeable. I would definitely recommend Sanny to others. He's awesome!

Lori S.

02/08/2019 12:00:00 SA

My heater blew a transformer during a power surge. Jazz was super responsive-in fact they would have come out same day but I couldn't be there, so I scheduled for a couple days later when I could be home. Ravi with Jazz diagnosed and fixed in less than an hour. So great! I highly recommend.

In fact I called Harry Clark first, assuming because they are a big company they would be available. However they said they could put me on their list and I might get a call to schedule a visit within 2 weeks! Yikes-2 weeks with no heat? Not OK.

Don H.

12/19/2022

Sanny arrived on time, quickly diagnosed the problem with our furnace and had the part on his truck to fix it. He was polite and tidy and we have heat once again during the coldest part of December!

Jim B.

01/09/2023 12:00:00 SA

Been using them over a year and every tech has been top notch. I use their maintenance plan which includes diagnostics for follow up issues. They were the only game in town that knew what a soft start was with out any issue for AC units. Will definitely use them when I eventually make the jump to dual fuel when my current system dies.

Elliott O.

12/06/2021 12:00:00 SA

Jazz Heating is awesome!!! Great communication and friendly customer service, not to mention excellent work. We had Jazz install: (1) a new heating furnace located in our attic; (2) a new AC condenser on the outside of our house; and (3) a new water circulation pump on our hot water heater. In the next year or so, we'll definitely be contacting Jazz to replace our aging hot water heater too. A great company, highly recommend! Hopefully you'll be lucky enough to get the tech we had, Roberto C. Roberto rocks!

Odetta F.

8/16/2022

Aaron from Boom/Jazz came out and repaired my water heater pilot assembly. I realized my water heater was dated (2010) and I did not want to incur the cost of replacing it at this time. We discussed other options I.e., tankless, which I will probably move to after some home renovation. Aaron was professional, accommodating and worked with me on getting heated water up and running. Jazz Heating is my go-to!

Carol L.

01/04/2022 12:00:00 SA

Amazing company! Researched the entire area and Jazz was the only one that responded in a timely manner. For two days the inside of my house was only 41 degrees but like a miracle Jazz was here! Complete inspection of my furnace, Sonny the technician was well informed of all of the repairs that I needed. Recommended highly!

Thank You Jazz!

Conor W.

10/26/2021

Our furnace stopped working and I reached out to Jazz Heating. I'm always paranoid that I'll get overcharged by repair companies and asked for a price for fixing one of the known problems. They were one of the only companies that would give me an all in price before coming out which I appreciated. Sanny came out the next day and spent over an hour diagnosing the problems. In short, the furnace was way over its lifetime with several problems. They gave me a clear price to fix everything or replace it. They charged me $59 for coming out and will wave that fee if/when we buy a new furnace. Super professional! 100% recommend

Jazz Heating, Air Conditioning & Plumbing