Best Gas Water Heater Installation in Nashville TN

I just had Helten's out here today to replace my air conditioner / heat pump. They are a family-owned business and David and his son came out today to replace my equipment. I could not be happier from the experience I had today and the bidding process. These folks are down to earth and have been in the business for 35 years. He was honest, easy to talk to and let him know what I was looking for and did exceptional work at my home today. Very reasonably priced. I got six bids total and he actually came in slightly at the lowest price. But that does not mean I got crappy equipment. The equipment he provided me with today was a very good brand name that can be trusted. 10-year parts warranty and a 2-year labor warranty which nobody else provided the 2-year labor warranty. Just overall a great experience. I would recommend this company for either general maintenance on your systems or replacement of systems.

We had standing water in our house and I had no idea where to turn I called on his plumbing and he asked me some very pertinent questions and then told me I needed to check with a leak detection company first before having him come out I did thatAnd they determined that the leak was caused by blockage in my heating and air-conditioning condensation training hose I will definitely call on his plumbing again when I need plumbing work done because of his honesty

I called on the 4th of July and left a message, not realizing that the phone number I was calling was Mr. Keagy's mobile phone and not the office phone. I called again the next day and he was trying to organize the calls he had gotten in order to get to all of his customers without wasted driving . My problem was a leak under the bathroom sink - turned out to be old valves. Mr. Keagy took pictures and gave me a pretty fair quote. They arrived within 2-3 hours of my call, had all of the parts needed to make the repair and completed the work within an hour. In addition, he stayed to answer some questions I had about making my bathroom accessible. Very satisfied with the work, professionalism and timeliness.

James was excellent to work with! He got our gas line ran the same day. Definately recommend him!

Had a Lee Company check out my parents struggling AC unit. It seemed to be underperforming. Scheduled a visit then had to ask them to change the time.
No problem. They communicated the change of schedule and showed up on time. Greg, the technician, fully checked out my parent's unit and communicated to me his findings. He was great. The response and communication of this company is spot on. Everyone I talked to did what they said they would do. Can't recommend them enough. They were thorough, professional and a pleasure to do business with. TY to all.

Jacob is honest and does excellent work! We have have used him twice so far in Ashland City and couldn't be more pleased! We Highly Recommend USA Plumbing for all of your plumbing needs!

We had an emergency plumbing issue the afternoon before leaving for vacation. Michael Shaver Plumbing (MSP) was very responsive, sending out their first available technician (Sean) within 1.5 hours. Sean was fantastic...quickly identifying the issue, providing a cost effective solution and was thorough in getting the job done. We recently moved to the Gallatin area and this was our first experience with MSP. Although I am not hoping for another plumbing issue, but if we do...we are calling Michael Shaver Plumbing and requesting Sean!

I can't really say how their work was because the technician never called me to schedule an appointment, even after two attempts on my part.

I have had to phone and Email Lee Company at least 10 times over the past week to find out about the status of a repair.

keep hearing apologies and transferring me to someone else and then I just listen to music and adverts with NO SOLUTION! No solution. very frustrating service.

I am tired of having to contact a company over and over with no care to provide me with the service. yet I am trying to give you business and go ahead with the quote of $3000.

David did a great job installing an outlet behind our dishwasher, adding a switch on the countertop and also an outlet under the sink. Will do business with him again. Thanks

They advertise prompted and good services but twice they failed to show. Only after I called they immediately sent a text saying their technician was at a job that is bigger then they thought to call their number and rescheduled. Second time I call when they weren't here at schedule time, the woman told me she would get back to me. An hour later I didn't see their text, they called and told me because I didn't reply their technician was going to the next appointment. My appointment was at 11a they canceled me at 2:30pm. I do not recommend this company, simply because they are not dependable...

first the good:
provided a very clear quote with the work and service involved. we were given details on the equipment and parts to be installed
when some issues with the electrical came up, they found solutions and got it to work without added charges
the installers and then the electricians who came were super nice and professional, staying a lot later than expected

the neutral:
they are rather expensive, even compared to prices/quotes I got for my properties in Boston (generally speaking Boston is about 30% more expensive than nashville on average, and even more when you factor in boonies). but, they felt solid enough
I am not a fan of Gov Lee at all and if not for florida and texas would say he's the worst governor in the entire country. I know he's no longer afiliated with the lee company, but it is his family's business and i'm sure he still has a lot of $$ interests, etc.

the negatives:
the electrician folks had to come a day or two later to do the wiring correctly, but they had no information at all related to what the installers did, and then they ended up ripping it all out and redoing it, which is just an awful lot of extra time and hassle, and as a result we lost the very last open slot in our electric panel. a small thing but the electricians kept repeatedly asking me technical questions that I would have assumed should be handled between them and the installers as they are all employees of Lee.
they wouldnt really even look at or help with any of the ductwork and randomly threw out a quote of $7k to completely redo it all--it just had some unattached ducts and mediocre settings for the airflow (too much to some spaces, too little elsewhere). An hvac professional could have gone in and adjusted it all in less than an hour with less than $100 in material. I did it myself with some trial and error and help from a family friend over the phone (hvac pro, but over 1000 miles away) so we got it done, just took me the better part of a day plus a couple return trips to the crawlspace. I would have paid $400-500ish for them to do the work, but I can also respect if it's not part of their general wheelhouse. I'm including that in the negative solely because their website implies they would do this sort of work as well. In boston, I had a few indepentent hvac guys I could have called and woud have  shown up and taken care of it quickly and easily for under $200. But, we're new to TN and dont have a super trustworthy network of people yet.

Overall, happy with the job done and the system works well. In the future, I'll likely purchase equipment myself and just hiring an electrician. But, if its for something complicated and/or involving a lot of moving parts and I'm pressed for time as well, I won't hesitate to use them again. I'll add some photos soon! 2 months or so later and the system works really well.

We are a long term customer of Lee Company.
We have spent thousands of dollars with them. New AC unit, water pump, service fees, etc.
We recently called them because we are interested in connecting our emergency generator to the house.
To come and give us an estimate they charge us a $75 dispatch fee
When I tell them I don't think I should pay that for them giving me an estimate, they say that for small jobs this is the policy. That if a project manager had come we would not have to pay that fee. The thing is that they are the ones who decide who to send.
On top of all that,  it turned out this is a 4K job and a project manager has to come and give the exact estimate. When I say, so now that this is a big job with a project manager, can you please wave the dispatch fee. They say they can't do that
This is a racket.
I am done with this company

Overcharged by a LOT to recharge air conditioner. R410A refrigerant is $23/lb for a 25lb bottle. I was charged $77/lb to fill my 12lb system. Very costly, making a 200% profit on refrigerant is pretty despicable

Thank you Jack Ward & Sons for answering the phone when no one else would!

They showed up within 10 minutes of calling and were done very quickly.  After 2 hours of fooling with a toilet it was totally worth it to get the job done quickly and easily.

If I have any future plumbing problems, Jack Ward & Sons will be my first call.

We started using Lee Company in the late 1990's but I am done. We have had a few issues over the last 2-3 yrs but most recently they were a no show for our fall/winter maintenance appointment for the second time. This also happened last year but I excused it being 2020/Covid. Last week my time block was 10-12 and at 11 the office called to say they were running behind and it might be a few minutes past 12 before they arrive. She told me a technician would reach out. No one did. We have the maintenance plan and a priority line to call but I repeatedly called only to be on indefinite hold. I eventually requested a call back and after finally speaking to someone around 2:30, the lady said I would be next on the schedule and again a tech would reach out. After waiting all day, no one bothered to show up or call. I emailed Lee Company that night, no reply. I called the office again 2 days later to make sure my maintenance plan is cancelled and requested to speak to a manager...still waiting. Lee company has become unreliable and inconsiderate of their customers time. We also have work/life commitments. Unprofessional on every level.