Lee Company

Purchased the Fall and Spring maintenance package last year and had no issues scheduling the Autumn service. Called to schedule the Spring service on May 30th. Just put it this way, they aren't coming out until 2nd week in July. Won't buy the two visit service again, that's for sure!

I left a previous review that was not so great, and deservedly so.  I did get some follow up by Zach, who did a great job finding out why I was never contacted on my work order.  They made things right, time will tell, but they are making great strides in my service.

I'm beyond frustrated starting yet again at 4am this morning dealing with another loud water leak that awoke me. It's part of the ongoing problem I've been dealing with for months knowing we have defective Pex piping and have had Lee Company out for repairs and a full consultation and quote to replumb, replace and repair pipes, duct and HVAC units, along with the drywall, flooring, and mold damage resulting from this defective piping. I've been delayed and delayed trying to get a homeowners insurance quote started because the people who have come out, can't simply email me the quote. Hiller had it the same day, but I kept wanting to trust and reuse Lee Company for this massive undertaking based on years of experience, especially with my commercial properties. This morning is just my breaking point as I've got tons of emails where I have followed up with your customer service and been told, No problem, we'll send it to the field manager and get that to you today. I've never gotten anything.

I think it's very telling that on every review for this company , the business administrators response is the same copy pasted cookie cutter reply . Nothing about a copy paste response says you actually care what this PAYING customers have to say . It feels like criticisms fall on deaf ears . Not surprised considering who founded this company.

Our AC unit broke after 3 years, and they came to fix it but part was on back order 3 to 4 weeks is what I was told.  After that 4th week I had to call them and now it's 5 to 7 weeks on back order.  I have already went 4 weeks with no heat or air and had to buy portable heaters, they came put a part that will give me AC but does not shut off(the blower motor) which will cause my electric bill to be higher and then charger $300 for that and when said part is suppose to be here its another charge for that.  This company might have a good name but that is all you are getting a name.

This is a company that is to big and doing to many things. Used them several years to service my AC unit. They told me they would at my house between 8-10, when I called they told me they no longer had the time they set up available. Rescheduled for between 12-2, the technician did not show up until 3:30. I was greeted with and Oh there you are, Like he had been waiting on me all day. I had to initiate all contact with the company. Each time speaking to a different person for multiple phone calls.

Update.... Lee Company made right the issue and reimbursed me half of the amount for initial labor cost. The Bellevue locations manager, Jamie, was professional, kind and thorough. Considering all that has transpired I will be cancelling my monthly home maintenance but wanted to make known... they did make it right.

Don't use their services. In a gas leak project, rather than replacing with new pipes/valves, they replaced mine with used items from another job. Make sure to ask them before and after photos for the parts.

Waited at home for scheduled maintenance (between 2-4pm we'll call 30 minutes before we get there)...no person...no call...I mean, at least call if you can't make it....

Lee Company tries to sell new HVAC system with scare tactics. Lee Company came to our house to tune up our HVAC for the winter (we were on a service plan...it has since been cancelled). The technician claimed we had a damaged main heat exchange after he inspected our systems. He proceed to explain to my wife (I was not home during this incident) that we were endangering our children lives with this issue and needed to repair ($5,000+/-) or replace the system ($12,000+/-). The endangerment was supposedly due to CO leak. (we have CO detectors in our house). Next, he proceed to shut the system off and scheduled a sales appointment for the following day. Keep in mind this is December 17th (its cold outside) so shutting the HVAC system down is an issue for a family of 5. This was all very fishy & seemed like complete B.S.

We decided to cancel the appointment that was essentially forced on us and called Joslin Plumbing for a second opinion on the HVAC system's heat exchange. (BTW we recommend Joslin out of Franklin, TN). Joslin came first thing the follow morning and confirmed that our system was totally fine & we had been completely mislead. We were also informed that Lee Company has a reputation for doing these types of things and I suspect their technicians are commissioned on sales as well.

Do not use this company...they are clearly attempting to take advantage of customers. If do choose to use them ALWAYS get a second opinion before taking them up on their sales team.  I would give them a zero star but its not an option.

HA!  last year Lee Company showed me a picture of my seriously rusty HVAC unit and said it would need to be replaced soon $$$$$.  Being a procrastinator,  I never got to it, but the system still worked.....FF, a different company came out this morning and showed me the actual unit, NO RUST, and it works just fine!  I despise liars and would give this company a  -5 if I could.  SHAME ON YOU lee company!!

Came out for a service call in September 2017, in which I handed the guy a credit card to pay.  I then get a letter in January 2018 saying that we still owed the balance for the September service call, even though I have a form showing we gave the credit card for payment.  I call to make payment in January, the guy on the phone says he cannot access my account and have someone call me back.  Fast forward to April 4, 2018, I get a call from them saying they wanted to reach out to me one last time before they sent my account to collections.  I paid...even though I tried to pay the day of the service...and again in January.  Most unorganized, unprofessional company to deal with.  Would not recommend and will never use again.

My and my husband's heating broke. The very day of our appointment, we not only received a new unit installed, the people who helped us were so kind. Thank you so much Koi, Brett, Tim, and Andy. You guys are so Amazing!!!

Bill Lee's (running for governor) company is the worst.  I've been a customer for a long time with service contracts at several properties.  This June I called (because I hadn't heard from Lee) to schedule spring a/c check and maintenance-they should've scheduled it with me as they did for years. When I called the operator told me that she would put me on the schedule for October.  October? I said - that's too late.    She said that because it got so hot so fast that they didn't have enough techs for regular maintenance and would only set up an appointment if something broke.   I said I have service contracts on several properties and she said it didn't matter.   She said, 'hopefully nothing will break til October' and I said let's hope.   Fast forward to July.  Early one Sunday morning I hear dripping.  I went to the hvac closet and the a/c unit was rapidly dripping water.  Spilling over the water heater onto the cement and under the wood flooring.  I called to schedule an emergency call - they labeled it a work in not an emergency and the tech showed up at 4:00.   He said the P drain was clogged with mold, this wouldn't have happened if regular maintenance had been performed in the spring.  He said I still needed to schedule a service call which I did.  I shouldn't have been charged for any call but (according yo John Davis, General Manager) But I was charged $100 and never was reimbursed.   The floor bubbled  up from the damage.  Charlie Roberts, Manager and John Davis said they would fix it and then stopped answering phone calls from us.  Many weeks have gone by and we called our insurance company because the damaged floor is upon entry to our condo and everyone trips on it - it must be fixed. Lee Co walked away from us.  When I called last week and spoke with Lynn, I asked her to cancel my service contracts and get a refund for the contracts because I apparently paid for nothing.  told her the whole story and she was sympathetic saying that she was familiar with me and that I was a good customer and always very nice and she would check with her manager and call me back.  That was 2 weeks ago. NEVER USE LEE CO!!  And IF BILL LEE RUNS HIS COMPANY LIKE THIS HOW CAN HE POSSIBLY RUN A STATE!!!  So disgusted.

On Monday 7-27-2020 Lee Company at Menzler Rd Nashville,TN sent Seth out to repair my unit.My problem was last year it was working.This year my air unit came on but was not blowing air through my vents.So Seth checked it out.Told me I needed to buy a new unit for $6,500.That I can finance it to make monthly payments.I told him no thanks.I got enough monthly bills.So he kept pushing to send a guy out to talk about the 3 different units for sale.Also wanted to sign me up for a program.Was trying hard to make that sale.So I sent him on his way with the $79 dollar traveling fee.So the next day I called another heating and cooling company.The guy checked it out and told me the problem was a back compositor.It powers my fan.I cost $164 and I gave him $170.

The only reason I'm giving two stars is bc they did come out immediately when the AC unit went out. We needed a whole new system and since it was a duplex, we went with a ductless system. They did get side down the very next day where the bedrooms were. Then it took a good 5 days to get the rest done. One side is neatly put to gather and the other side looks like crap. This was in May. Warren Wells is the supervisor of this crew and said they would be back to tidy up the other side bc he agreed, it did not look good.
Fast forward, still not finished. Called Lee company yesterday. They said they would have Warren call me. No call. I said I wanted to talk to the manager of the AC dept. was told he was in a meeting  and he would call me after the meeting. What in the world has happened to customer service. You would think spending 30k with a company would at least get you a call back but I guess that's too much to ask for these days.

I am a property manager in the Davidson County area.  Over Christmas, due to the extreme temperatures, I had 4 emergency situations on water breaks.  I made 4 different calls to Lee Company for emergency service (as my regular plumber was away for the holidays).  As of January 5th, I have yet to receive a call back for even one service call that I requested. Obviously, I have resolved each of my problems with absolutely no help from Lee Company.  If they were too busy, they should have a least responded to my call and let me know.  I'm not sure why they even have an emergency 24 hour service line if they never follow up with customers. Will not be calling them again.

The maintenance program seems like a good value as you pay under 9dollars a month and you get a free cleaning every year with the inspection and 25% off other costs.
But I am very suspect about what was really needed to be fixed when our air conditioner stopped working ?? and pricing ?? how much marked up b4 discount? we /should've compared prices!
After i got a quote for simple home remodeling at twice the price of what it should've been I am out.
For the positives they were responsive and the electrician / installing our lights was great.

I have been a customer of Lee Company for a little over thirty years.  I've primarily used Lee Company for HVAC services but they also replaced one water heater in my previous house.  Both my Nashville homes were older, fixer uppers.  This meant I have needed many repairs, in addition to routine maintenance.  The service technicians always responded in a timely way, were really respectful, and never left a mess. I quickly learned the advantage of having a service contract when my air conditioning unit went out at the height of a summer heat wave.  I also really appreciated how up front the technicians were about costs, since I was a single mother for many of those thirty years and money was always tight.  They always helped me make decisions about when to make repairs or replace the unit.  When it became absolutely necessary to replace a unit, they talked me through the options from contractor grade equipment to the top of the line.  I am currently considering moving but if I do decide to stay, I will definitely use Lee to replace my aging HVAC unit.  Over the years, I have recommended Lee Company to many of my friends and they all have been very satisfied with their services.  When an older couple had a clogged drain in their basement they called a competitor who quoted them an outrageous price to dig up the concrete and replace the drain.  Right away, I suggested they call Lee Company.  They did and the problem was fixed using a sump pump for a fraction of the competitor's price.  Three years later and they are still happy with the fix. With Lee Company, you get a fair price for quality services.  As a bonus if you are female and needing work, you never have to be called sugar baby or patronized. The technicians are polite, respectful and always hard working.

We started using Lee Company in the late 1990's but I am done. We have had a few issues over the last 2-3 yrs but most recently they were a no show for our fall/winter maintenance appointment for the second time. This also happened last year but I excused it being 2020/Covid. Last week my time block was 10-12 and at 11 the office called to say they were running behind and it might be a few minutes past 12 before they arrive. She told me a technician would reach out. No one did. We have the maintenance plan and a priority line to call but I repeatedly called only to be on indefinite hold. I eventually requested a call back and after finally speaking to someone around 2:30, the lady said I would be next on the schedule and again a tech would reach out. After waiting all day, no one bothered to show up or call. I emailed Lee Company that night, no reply. I called the office again 2 days later to make sure my maintenance plan is cancelled and requested to speak to a manager...still waiting. Lee company has become unreliable and inconsiderate of their customers time. We also have work/life commitments. Unprofessional on every level.

We entered into a Home Maintenance program with Lee Company believing the company would stand by their priority service and attention. The HVAC inspection and service maintenance was outstanding followed by a complete written report and images the technician provided. The plumbing inspection report had to be chase down and requested a copy for our files weeks after the plumbing inspection, which was mediocre at best, when completed. An 11 year old could have done a better job IMHO.  Recently, we purchased a refrigerator late October and the delivery person did not have the skills or tools to hook up water into the refrigerator's water and ice-maker feature. We naturally called Lee Company to hook up water to my refrigerator appliance. Lee Company did not recognize my home maintenance benefits and informed us it would be after Thanksgiving or December we could have Lee Company hook up our water to the refrigerator. Instead we hired a plumber to hook up water to our refrigerator at the cost of an additional $175. As a member of the Lee Company Home Maintenance Program, we were assured in writing priory service appointment over others with a 20% discount on all parts and labor. We believe we experienced a bate and switch and Lee Company failed to deliver customer service as promised. Had we known this before signing the contract we would have chosen other service providers over Lee Company. Not everything promised is promised by Lee Company. Sorry is not a remedy and we are not happy consumers especially being out of pocket for money Lee Company could have saved us. Instead we warn consumers BEWARE of Lee Company. We Particularly dislike bate and switch tactics. Don't you?

Let's start with pros:
They had appointment availability within 24 hours
They were on time

Now to my experience:
It was less than good. I was unable to get even a price range for a simple service over the phone. I would pay $49 (minus a $20) coupon just to get a quote. I was in a rush to get the service done so took the risk that the charge wouldn't be extraordinary to the service as it was very simple, I just didn't have a ladder tall enough to change a battery in a smoke detector. From there I found myself paying twice what another company quoted me- another company quoted me $50 upfront, no service call fee (of course I would understand if when they arrived that it would be more if I misrepresented the job or something unexpected was discover) and my full bill pre coupon was $99 with Lee, nothing additional needed- exactly what I explained over the phone. I went forward with the service because even if I didn't I would owe $29 for nothing, then have to wait and pay the other company $50 to end up at the same price in the end. The experience continued to go downhill. Between lack of communication of scheduler to technician, pricing, and an inappropriate comment made to me by the technician (explained to me as a joke) while in my home, I was done with Lee.

I did reach out to them as I felt they needed to know my experience to improve, with no plans other than to let them know why they lost my future business and hopes they don't treat another homeowner the same way.

I talked with a manager, who after a lengthy discussion and explanation that while I believe sometimes paying premium is worth it because you get what you pay for, my experience did not warrant premium pricing or even a second chance. And that while I was happy my battery was replaced, I was not happy with my experience.

At the end of our conversation, he offered to make the situation right and coach the individual and make sure I am taken care of in the future.

For this, I have bumped what I originally considered 2 stars to 4 in hopes the team was just having and off day, as I get some teams have. I will acknowledge that even though the experience from start to finish was lacking customer service, or competitive value that in the end doing the right thing for the customer is telling of the business's character. The manager did more than the right thing this afternoon and went above anything that I expected out of the conversation. So I will hope that the experience is a one off, atypical of normal encounters, as they have explained.

I would recommend Lee based on:
Timeliness
Availability
Scope of work they handle
Caring about their reputation and customer satisfaction and retention

I will caution, if you are concerned about comparing vendors, Lee does require a dispatch fee to quote and earn your business.
If the job is small, be sure to consider that fee isn't applied as a credit to work, it's in addition. They of course do not do any work without consent of pricing so you can decline the work, but will still owe the service fee.

I still think it would be ideal to have a best case worst case scenario so that customers can plan accordingly and schedule a service call they can't afford or is not competitive and then be stuck with a bill for the call. This is why I cannot rate it 5 stars.

It's too unpredictable and the idea that you pay for a bid when there is competition in the marketplace doesn't sit well. Would you pay an entrance fee just to see what the price on milk was at Whole Foods cash Kroger? No, you would be able to compare the two before owing either money and chose which product and experience you preferred to pay for and judge the value accordingly.

They worked on my neighbor's sewage and cut right through our block's internet fiber cables. Then they just left the severed cables lying there and drove off. Now it will take me days to get my internet back.

This outfit gets free advertising because the owner is the governor. I refuse to give money to a business owned by such a horrible human being.

I recommend any perspective LEE and Co customer to immediately run and not look back! Do not use Lee. I have paid a monthly fee for a service contract for two years. Until last night, I have not required them for any repair but last night, due to an emergency, I phoned their office.
My house was discovered to be 92 degrees when I arrived home from work. It was awful and even hard for me to breathe. LEE's after office recording said to leave my info and someone would  promptly return my call)

Unbelievably, I still haven't heard one word from anyone from Lee and company. I am cancelling my service contract, unauthorizing auto monthly payments from my bank account and request that they issue me a refund. Thank God for Kimbro, the other HVAC company who came to my rescue!

I had a dishwasher part replaced and then told I needed multiple others just streaming on and on so I said to take it out and just give me a refund, they came out got the part and I haven't heard a word since about my $350 refund. I've called over 20 times and hear the same thing every time. Absolutely horrid service and I will never be using and highly suggest no one ever using this company.

Had Lee company come out when it was in the 100s because ac just wasn't working. Well they said we needed a new system and upgraded duct work. They do the work now my master bedroom doesn't cool, it used to when old system was working, they said they need to add a new duct, and other $1200. I go upstairs because my son said the carpet is wet, so I go in attic and slip on water and partially fall through ceiling because the evaporator drain just ran 5 feet away to drain on the ceiling. At this point I'm pissed, I look around and see all the duct work is the same, it's all dirty has insulation on it and it not even sealed to the unit, remember I paid to have upgraded ducts installed because supposedly mine were the wrong size. So I remember seeing ducting in my driveway when I came home so I check my security cameras and I watch as the technician loads them back in van and drives off! So may lies told during the process and they just want your money. I hope the governor does something about his company and how it's ripping people off. Oh and if you see my other post about my septic system I found that it had collapsed due to Lee company parking their van on top of it when they were installing new compressors.