Description

Heating & Air Conditioning experts serving Middle Tennessee for 20+ years. A Carrier Factory Authorized Dealer, we install the best in HVAC and air quality equipment and maintain, service and repair all brands of air conditioners, heat pumps, furnaces and more, 24/7. We are NATE Certified and a partner in the Piedmont Gas Advantage Program. Our product line includes Air Conditioners, Heat Pumps, Fan Coils, Gas Furnaces, Packaged Units, Hybrid Systems, Duct Free Mini-Splits, Thermostats, Zoning Controls, Air Cleaners, Humidifiers, Ventilators, UV Lights, CO Detectors, Water Heaters, and Standby Power Generators. In addition to sales, our services include Installation, Upgrades, Replacements, Preventative Maintenance, Service Contracts, Repair including 24 hour Emergency Service, Extended Warranties, Parts, Free In-home estimates, Plumbing, Electrical Repair, Appliance Repair, and Commercial Refrigeration.

HISTORY

Established in 1989.
Helton's Service Company Inc. is an established company in the Middle Tennessee region, specializing in heating and air conditioning related issues. In order to guarantee customer satisfaction our staff members have been trained in all realms pertaining to heating and air conditioning. At Helton's Service Company Inc. we work very hard to maintain our positive reputation in the Middle Tennessee area. We want our clients to feel comfortable with their decision, which is why we offer unparalleled customer support. As members of the Middle Tennessee community we have a responsibility to our fellow neighbors. Helton's Service Company Inc. exudes the highest quality effort and possesses expert knowledge in regarding both heating and air conditioning.. Although there are other companies in Middle Tennessee that you could choose from, Helton's Service Company Inc. provides the greatest value. We carve the most conducive path in order to reach the most beneficial outcome. If you have any ques

Reviews

Mandy M.

07/02/2014 12:00:00 SA

TERRIBLE CUSTOMER SERVICE AND EVEN WORSE KNOWLEDGE!!!!
I was referred to Helton's from my home warranty company for repair of my mini split A/C unit. The first appointment, the technician was supposed to arrive between 8am and 11am. I made it clear to the scheduler that I had an appointment that could not be rescheduled at noon. The technician finally arrived at my home at 11:30am after several phone calls. He had zero knowledge of mini split systems and was not shy about admitting that (why would they send this tech in the first place?). He gave it a brief look over (seriously just a look. no touching or taking things apart) and said it seemed to be working fine. I asked several questions regarding the general operating system of this unit, all of which he was unable to answer. He then asked for a check.
Three days later, the compressor froze and spewed ice all over my room. My home warranty company again referred me to Helton's. I spoke with the scheduler and set up an appointment for the following day between 8am and noon. At 12:00, when I still hadn't heard from a tech, I called. I was told that they tried calling my home warranty company to let them know that they don't have any technicians with knowledge of mini split systems, but were on hold for too long so gave up. NO ONE FROM HELTON'S BOTHERED TO CALL ME (the customer) and inform me that my appointment had been cancelled and they would not be sending anyone out. RUDE AND INCONSIDERATE OF OTHER PEOPLE'S TIME.

Vivian N.

2/23/2019

Helton's was wonderful when my furnace broke. I called in the morning because I smelled gas and David was at my house by the afternoon to check it out. He was extremely prompt with responding and showed up just when he said he would. As it turns out I needed my whole HVAC system replaced, which is any homeowner's nightmare, but David and his team made the process as easy as possible. Can't recommend this company enough. They are good people who do quality work!

Edna F.

6/26/2016

Helton's Service was referred by my home warranty. Other than the home warranty not putting the service request in when I first called, David once got he got the request he was here in the time he said he would. I like that because in the years I hire a contractor most of them do not show up as they say. David found the issue with my AC and it was repaired in no time and even made a suggestion to my benefit. I appreciated that and I believe he was honest about it. I would call him should I need service again.

Gabby M.

7/22/2019

My air conditioner went out and it was 90 inside! David was there within an hour and fixed it right up. I never do reviews, but the promptness and friendliness of him made me do so. This is the second time he's come out (the first was my fault for not changing my filters ). THANK YOU SO MUCH for being amazing! My dad has owned a contracting company for 40 years, so in my younger years of working for him I learned the value of a company that takes pride in their work. This is one of those companies.

thomas o.

4/21/2021

I just had Helten's out here today to replace my air conditioner / heat pump. They are a family-owned business and David and his son came out today to replace my equipment. I could not be happier from the experience I had today and the bidding process. These folks are down to earth and have been in the business for 35 years. He was honest, easy to talk to and let him know what I was looking for and did exceptional work at my home today. Very reasonably priced. I got six bids total and he actually came in slightly at the lowest price. But that does not mean I got crappy equipment. The equipment he provided me with today was a very good brand name that can be trusted. 10-year parts warranty and a 2-year labor warranty which nobody else provided the 2-year labor warranty. Just overall a great experience. I would recommend this company for either general maintenance on your systems or replacement of systems.

Michelle K.

10/21/2015

I cried when we got our electric bill in July of 2015. It was $548.31!!! Despite our two A/C units running nonstop, the house was unbearably hot (we had the thermostat set to about 74 degrees, but it was at least 80 at all times).

We called Helton's to come out and help us. After Helton's installed our new system, the electric bill immediately dropped to $184.43 in August--the hottest month of the year. That's a savings of $363.88!

And if you compare year-to-year from our new system to the old one, we had a savings of $107.39 in August from when the old, undersized, contractor-installed system was working correctly. The new system cuts our household electric usage almost in half.

We are extremely happy with the new system Helton's put in. My dad was here when they installed the units because my husband and I were out of state. He said they did an EXCELLENT job, which is high praise because my dad does everything with excellence and is a perfectionist!

The reason I rated them 4 stars instead of 5 is because we did have a minor issue with the attic vent fan they installed not shutting off they way it should. It took two service calls after the initial installation to correct the problem. I think it's because the techs are still learning, but the owner obviously knows his stuff. Once the techs' knowledge gets up there with the owner, this will definitely be a 5-star company! They are very friendly, were on time, and handled a very difficult installation situation very well.

We would definitely recommend them!

Cherie C.

11/03/2020 12:00:00 SA

Helton's just left, and wow! I couldn't ask for a better father/son team! They double-checked my system, found the problem, and fixed it so quickly! They were kind, professional, courteous, and very reasonable. Rarely do I find servicemen with integrity like this. Being a realtor, I am keeping this company on my Preferred List!!! Well done and thank you so much for your help!

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Helton's Service Company, Inc.