Best in Minneapolis MN

Outstanding service and pricing on my pipe repair.  I've dealt with a half dozen plumbing companies over the years and this was the best experience by far.   Mike is an absolute pro, knowledgeable, skilled and fast.  Happy to use him again in the future.

I initially loved these guys, but then noticed a pattern of always finding way more problematic and expensive things to fix beyond what they were called for. Last straw was fixing the AC by an extensive and expensive duct work addition, which did exactly NOTHING. Plus they left a dusty mess everywhere. So then they told me I needed to replace entire unit for 12k++. Except the guy I called for a second bid washed the outdoor condenser unit free of grass and dust and 18 mos later still working perfectly. I loved the tech super nice but COME ON!!

Received a competitive quote in a timely manner. Working with them was really easy and they definitely went above and beyond. Very respectful and cleaned up after themselves which was great! Definitely would recommend working with them.

I called at 7:45 am not expecting any on to answer and they picked up after a couple of rings.  I told them that I had a leak and needed an emergency repair.  Tim told me he would call me back in a few minutes after he checked the schedule.  He called me back and said that the best he could do was get there in the afternoon.  I agreed and at 11:30 in the morning (earlier than expected) they called and said they were on the way.  Marcus showed up and was great to deal with.  He had to call the city to get the water turned off and fixed the problem and was out of there in about 2 hours.  Great service and very clean and professional.  Would recommend and use them again!  Thanks much.  Aaron

I used Ouverson to install a new sewer line from my home to the main line per city codes and I was very impressed with Troy and his crew. They were meticulous. They dug a 6x6 hole in my yard and did the installation. When they were done, you could hardly tell. again, very impressed. I can't say enough good about their work.

I wish we had called metro instead of Deans last year! Mitch came out- on time, having called ahead to let us know he was on the way, and did a great job! He was polite, knowledgeable, and tenacious. He showed me the cause of the issue and gave me prices before proceeding when the first fix wasn't the actual cause of the trouble. We are very pleased with his diligence- it was fixed finally and he had all the supplies in his truck so he didn't have to come back!

They came to install a water pressure reduced in my townhome community. It looks like that went ok cause it seems fine, which is why they get two stars instead of one. While they were there I asked them to install a sink I had bought new in box in the kitchen. They agreed on the price. Install reducer, install sink and a new insinkerator $1025. They said they'd call me if they were going to cut a larger hole in the sink cause the old one's hole was slightly smaller since they were afraid of chipping the counter. Didn't hear from them for a while so contacted them. They did cut and only told me after they did it. Had an RO system hooked up and asked them to remove it and leave it if it was easier. They left all the boxes, old sink, all the garbage and a leaking RO (reverse osmosis) unit on the laminate I just laid down for a remodel. When I texted them back about the garbage they said they'd come back and said they'd get back to me. Just dealt with it myself cause I didn't hear back and wanted it gone. Didn't seal all around the sink, and a part of the hole that they cut is visible outside the sink it's a small detail but important to me cause I've never seen that in anyone else's house. Told them that and that the sink was not quite level. Remedied some of the situations by myself again after telling them about it. They stopped responding. I'll post photos and the text exchange and no response when I get the chance later next week but thought I'd save someone a headache. They seemed to have done great for others.

I have (yes, present tense) an issue the pipe from the toilet leaking in the basement due to an incorrect / misaligned fitting.  It's causing toilet water (yuck) to get all over the basement.  I noticed this problem on a Sunday afternoon and was pleased to see that Roto-Rooter is open on Sundays.

I called, a dispatcher answered, I described my problem, and she told me the tech would arrive between 4pm-7pm the same day (Sunday).  Perfect.  The dispatcher called around 4pm to let me know the technician was on the way for my floor drain backup (not the problem).  I corrected her and described the problem again.

The technician arrived at around 4:30pm, took one look at the pipe coming down from the toilet, and said, Why did they send me for this?  This isn't what I thought it was.  I don't have parts for this.  They need to listen better.  SERIOUSLY!?!  He then said, Maybe they just wanted to make you happy and send someone out here today.  Well, why would it make me happy if I still have plumbing issues???

He called dispatch himself and described the problem again (the same way I did, for the record), and gave me a new window of Monday from 8am-10am for another tech to come out.  I would have to miss work to wait around for someone to show up, but ok, I figured I'd give them another shot.

I realized I never asked for an estimate, so I called later that evening and was told that they don't give estimates over the phone.  Not even their base price for having to come out here.  I was assured that I could just tell the technician that I didn't want the service if the price didn't work for me.  That seemed a little weird to me.

Monday morning, after rescheduling work meetings so I could stay home and wait... I get a call at 9am telling me that the techs are running late.  I asked how long it would be until they arrived and they said they would still be 1.5-2 hours out.  I have to get back to work, so I can't stick around and wait.  I just can't believe that I would be having to make a THIRD appointment with them at this point.  I guess I'm glad they called and didn't leave me in the lurch, but my problem still isn't fixed.

I can't testify to the quality of their work, but I don't think I'll be calling them again.

They were on time and did quality of work.  Their Rooter pricing seems to be a good deal but the pricing for other plumber work is just normal pricing you can find anywhere.  Their company name would better describe them if it was Discount Rooter and Regular Price Plumbing

I seriously wonder if the negative reviewers are talking about the same service. Eric was prompt, pleasant, SUPER respectful and responsible about COVID compliance (wore a mask, stayed 6 ft apart, washed hands etc), explained all the issues well, and in the course of our discussion about my home's many plumbing problems (observable with my own eyes), he recommended a few things regarding a kitchen renovation I was planning that saved me $$$. He also showed me how to do some basic maintenance so I wouldn't have to call him for a minor recurring issue. I was so pleased with his work on a bunch of annoying small repair jobs, that I have brought him back for multiple larger plumbing jobs.

My house had BAD plumbing when I bought it -- like multiple elements only held together with tape. Shortly after I moved in, I discovered one toilet mechanism was held together with duct tape. Later, when I got a new dishwasher, I discovered my dishwasher drain hose was held to the main drain stack with electrical tape and it had been causing a slow leak under my floating floor (if I hadn't upgraded my dishwasher it could have been years before I discovered this since it was hidden). I actually ended up paying for a second home inspection after finding this many instances of tape used for plumbing after I moved in, because they were not noted in my original home inspection (I'm going to do a brief side plug for StructureTech the best home inspectors who found all kinds of things I wish I'd known when I bought, I will never use another home inspector again in this state). It's pretty depressing to buy a new house and discover someone did a shockingly shoddy job with the plumbing. I fully trust Eric to steer me in the right direction and to talk me through my options - pros/cons/cost. At this point, over the year, he's fixed multiple issues such as small leaks and running toilets (I can repair a basic running toilet but these were more complicated), installed a new water heater, installed a new sink faucet and garbage disposal, hooked up my new refrigerator's water line. My sewer line backed up and when he was unable to come to the emergency, he recommended another company who could do the job for a reasonable price quickly. I have never felt 'upsold' or like he was unwilling to do a smaller job either (which I can't say about other repairs on my house).

Because so much work had to be done on this house, I got estimates on a few things from other plumbers, and I felt Eric was usually cheaper or on par with the other services while being more pleasant/respectful and providing better service. I had one service be pretty rude to me as woman, quote me an outrageous sum, and indicate they would nickel and dime every little thing. No thanks!

I also want to say having someone who takes COVID prevention seriously is a big stress reliever. Eric always worse a K95 high filtration mask, didn't touch his mask, didn't take it off, didn't have to be nagged about things, unlike some people I've had show up at my house without even bringing a mask.

Highly recommend.

Mike has been the person I call for all my plumbing needs.  He is always here quick and his prices are very fair.  Listed below are the things he has done:
-Replaced my hot water heater
-Installed new faucet on the outside of the house
-Added shutoff valves to the outside lines (winter safety) :)
-Installed a new toilet.
Until he retires or I move away I will be a customer.

Called to have a/c serviced at 1:30 pm on Friday of a holiday weekend. We were amazed to have a tech at our house within 1h30 as we fully expected to schedule for the following week. Courteous and knowledgable, the tech not only got our a/c up and running but also spotted and fixed a gas leak we didn't know we had! So glad we called! We will definitely use them again, and highly recommend to those looking for professional, no-hassle service.

DO NOT USE SERVICE TODAY

I had them out to my house after our furnace was short cycling- the flame would only stay on for 5-6 seconds before cutting back out and it wasn't pumping warm air into the house. At the time I knew VERY little about furnaces, but thank god the red flags in my brain stopped me from going to far with this company.

They charged me an $80 travel fee and about $350 in diagnostic tests to find then problem. They told me that was the lowest tier option available. Ugh okay, I guess I need this fixed so go ahead. It turned out that all our furnace needed was for the flame sensor to be cleaned. My fault for not just finding a youtube video for this one, but now I know for the future.

It gets worse- The technician proceeded to try and scare me into purchasing an entirely new furnace AND AC Unit. He kept pulling out parts and showing me how worn they were and on their last leg and this is going to go out on the coldest day of the winter. He said that one part could crack and day now and we'd be getting gas leaking into our basement. He really tried to scare me! Told me the base level of repairs necessary was $2,100. But they highly recommended and entire replacement for $8,000. Thank GOODNESS I told them I needed time to think about it and got a second opinion. Found a trustworthy company who talked me through everything and let me know that was definitely all scare tactics and that our furnace should have a minimum of 5 years of life left in it.

I can't believe this company is still in business operating like this. They try to scare people into spending exorbitant amounts of money unnecessarily. Makes me sick that people are being preyed on like this.

Full disclosure Sabre advertises on our podcast and that's one of the reasons we started using them.  Our previous hvac co couldn't figure out what was wrong with our furnace and kept wanting to put in s new system. Sabre fixed our furnace and we didn't have to install a new system!   They do a great job and come out promptly.     Highly recommend.

We called Tiger in when our furnace was not working. While they came out at 10 at night, he originally quoted us a $60 ($199 total) surcharge for after hours, and once he looked at the part that was needed, he quoted us $120 for the part.  Then the service tech went out to his truck to see if he had the part. Good news was he came back in and said he had the part- but the BAd news was- that apparently he  had misquoted us and the price for the part was $330- not $120.  We looked it up on line and could get it at walmart for $15. When we asked the tech about that he said that that was the competitive price they could offer for after hours work. We reminded him that he was already charging us a $60 surcharge for after hours. He didn't let down- said that he didn't set the prices. He said he was sorry. Said it was competitive. We paid him the $199 service fee and sent him on his way.
RIDICULOUS!   RIDICULOUS!

I think it is terrible they don't tell you on the phone they charge to come out and give you an estimate 95.00 dollars. Every plumber I have had in the past gave a free estimate. For that reason I won't use them. They should tell you before they come out not while they are already here!