Best Commercial Services in Honolulu HI

Not very happy with the service of this company.  They were assigned to us through American Home Shield (AHS) for a job on July 3rd.  We were not able to get an appointment until July 9th.  The individual that showed up stated that we needed to change the shower valve and trim.  When he tried to disconnect the stem faucet it broke off (due to a lot of rust, wear and tear).  He saw that it was galvanized older plumbing, and stated he couldn't do anything today, looks more than just a stem replacement.  He FaceTime'd with someone and discussed the situation.  The closed out that service request and on July 10th, a new Service request number was assigned.  Four days later on July 14th, we received an e-mail from Little Big Plumbing (LBP) with an estimate for $1,105.96 to do a Two handle shower valve replacement; the estimate did not include tile replacement.; We responded with waiting to hear from AHS and our warranty work.  Note, LBP, by contract are not supposed to contact the client with a bill until after the appraisal is reviewed and approved (which had not been completed yet).  To us it looked crooked and they were just trying to get some side money.  On July 16th - Called LPB again and this time talked to owner Mike about the invoice/job; he stated he was waiting on AHS, stated he would get back to me on Friday  July 17th, nothing heard.  July 20th rolls around and LBP (Mike) called with no update, blamed AHS
On July 21st - Messaged LBP that we have not heard back from them; he responded that we would not hear back from him and that AHS should be our next call.  He stated he e-mailed their rep at AHS on Thu July 16th; AHS rep contacted them on Fri July 17th and that they would have the authorization supervisor contact us about our service.  On July 22nd - Contacted AHS on the status of our work orders;  the rep stated they authorized the work on July 14th to change out the shower valve and trim.  However, on July 22nd LBP Transferred Work Order stated they would not do the job and send someone else.  We have tried to call LBP and they will not return our calls.  Their contract just left the job site with a broken shower faucet...not totally unusable (before it was just leaking).  I would not do business with this company again, a bunch of crooks and unprofessional.

Update 7/26...looks like the owner Michael W wrote a response to my above post.  Here is a rebuttal to his comments, some of which are a FLAT OUT LIE.

Some of these errors are with AHS on the status of the claim not changing on their site, no phone or e-mail updates, nothing at all. So information initially came from LBP.  However, when we called AHS, we received a different side of the story.  We don't have a dog in this fight, we just have different info from LBP vs AHS.

AHS may not consider further authorization because LBP broke the tub spout and it obviously was wear and tear if it was rusted and just broke off.  However, the way LBP reported it back to AHS made it sound that it wasn't wear and tear (thus not covered by AHS).  It is strange that LBP states that the repair was not authorized as of 7/12, as AHS told us that it WAS authorized on 7/14. It is a complete lie that we requested an estimate/bid, LBP sent an estimate to us unsolicited, which is against the contract/policy between LBP and AHS (we are told).  LBP is just trying pull a slick one on us behind AHS's back with a $1000+ estimate.  

As for insults and harassment calls/text messages from Gina to LBP...she is a Special Education teacher of 29 years and has the patience of a Saint.  Here is her text verbatim: #1 We have not heard back from you. You said you would get back to us by Friday. (it was 5 days later when he finally replied). Text #2: You received the authorization from AHS, I am on the phone now with AHS doing your job (no response). Text #3: This is to change out the valve and trim (no response).  Text #4: This is what your guy left (picture of cracked valve he broke).  Text #5: We are also told that your tech broke the valve. I guess it was rusted. Hmm, I think that goes under wear and tear. You owe us a new valve. These text message are not threatening in any way, nor were the phone calls. Mike would like you to believe otherwise to discredit us with pernicious comments about us.  In two phone conversations, we expressed our frustration of the communication and execution of this work and that we'd be writing a one star review.

Update July 30th.  AHS reassigned our claim to D.Barretto's, they called us the next day to set up an appointment.  Jason came to the house, diagnosed the problem and fixed our issue in less than an hour.  He did it on the spot.  No extra fees out of our pocket and everything works.  Not sure why these different plumbers see the same problem differently.  I can only assume they are out to make it worse than it is to get more money.  What a difference in the correspondence, professionalism, and actions!

I would definitely recommend Pipemasters.  It was easy to set up an appointment and they sent confirmation texts/emails to confirm their arrival time.  They also provided a video recording of the inspection which was really helpful.

I had a plumbing emergency and I could not use my shower or toilet.  IMUA Plumbing to the Rescue!  This guy is a hard working professional that put in the time (despite his busy day) so I could get my bathroom up and running the same day.  Kelii came and went above and beyond the call of duty. He responds to his calls quickly and as I was telling him the problem over the phone, he was able to diagnosis the problem and knew exactly what had to be done.  He also contacted my resident manager told him the problem & got authorization to do all necessary repairs.  I called late morning and my early afternoon, my problem was fixed.  His customer service is outstanding!  He kept me up to date when he would arrive, he explained step by step what he was doing & he's a very honest/respectable guy.  For any plumbing needs I highly recommend Imua Plumbing!

Great communications, fast, excellent work, honest, fair pricing, professional - what else could one possibly hope for? Jaren fixed several dripping showers at short notice. It was not an emergency, but he did it right away anyway.

A week or so ago, I found myself standing in water in front of my kitchen sink.  Discovered the old faucet needed replacing.  Found Tony by calling the number on his truck.  He was there two days after I called, and did a quick and efficient job of replacing with my newly purchased one. We quickly discussed how to place it, with his good suggestions. Economical pricing for my small budget, too.  He will be my new, go-to for all my plumbing needs, and I will share his contact with my other friends.  We older retirees who live by ourselves always need reliable, trustworthy help.

Called because my kitchen faucet was acting up.Diana (?) was polite and helpful when she answered my call; scheduled two plumbers that very afternoon! The two plumbers were professional , quick and friendly; thank you, 535 Plumbing!

Gary was awesome he was quick to respond to my request.

Gary was kind, professional and respectful!!
We will definitely be using Rayco Plumbing again!

We had a shower leak and also needed assistance on fixing the shower handle valve.

Gary was on it and fixed it right away with a great rate we could afford.

Mahalo Rayco Plumbing for you help!!

5-Stars!  Creative Plumbing is our first choice for our family's properties and they always gets the job done!  We trust them to perform quickly, efficiently, reliably, and professionally for any bathroom or kitchen project.

I was looking for an emergency plumber to come over late afternoon on a weekday.  I called Full Service as they were located in Kaneohe and they sent out a plumber immediately to fix my issue.  Fast, efficient and professional - I will 100% use this company again and will recommend them to everyone too.

Rudy and his crew installed 5 split air units and 3 compressors in 2 days. The units work really well for the spaces. His crew was very respectful and nice to have on the job. My husband and I were very satisfied and would use Rudy's company again.

Jared, owner, was very quick in responding to my call. Really nice and found the solution to my plumbing needs. Super fast and efficient! Mahalo Jared!

Great!  They showed up early, cleaned it out quick and didn't leave a mess!  Just what I hoped for!

They came out to Laie to help connect a capped direct natural gas line into my propane BBQ.   Not sure if a conversion kit was used, but it seems to be working good enough.  Price was fair about $600.

Anthony is awesome, very easy to talk to, and responds to questions very quickly!!! His prices are very reasonable, and he even works late! I would use his skills again the next time I have a plumbing issue! Don't hesitate!!!

My dad called them to fix our sink. And they said they will come in the afternoon. So we waited and waited. The guy finally came at 5:30pm. Then we showed the guy the plug up sink. He said he can't fix it because that's not my job. What the heck? This tells you don't call Roto-Rooter! Bad Customer Service!

I called hone & business remodel for my house total renovation and the owner of the business came to help me.  His name is alex,  he was very helpful and prompt in getting me set up with an engineer for drawing require to get permit.  The engineer was an in house and the price giving to me was very affordable compare to other contractor that I have came to estimate.  The estimated price for the construction was very reasonable and had more allowances then other.  I would recommend this company to any one, to have there house constructed.  They even answer the phone on weekend.

I used gigsmart get worker app.  Joey was quick to respond.  Actually the only one on gigsmart to respond.  So I put in movers and got a bunch of quotes.  All so high for what I needed.  I needed about 20 boxes  that are 33lbs moved from my garage to the upstairs bedroom.  It took them less than 1 hour... with a 2 hour minimum.  Still worth it.  To save my boys back.  Waiting on a quote to redo my windows.

I shopped around quite a bit trying to find a plumber who could fix a few of the issues that arose out of my recent home purchase inspection. They price they estimated was around the same price as most of the others I spoke with. Although some quotes much higher and only one quoted roughly the same but with additional work would be covered. I didn't go with that company for other reasons.

Any who, EverTrust came out for an assessment free of charge! One of the other places charged $45-$75 just to do an assessment! I don't have a ton of money, so the  fact that this was free, I was overly happy. A close friend of mine referred a specific plumber with EverTrust but of course you can't call them directly. I was skeptical when I read some of the reviews on here and Google, but since he referred them, I put my trust in my buddy.

Turns out the guy who he had shared was the person who showed up! Talk about winning. Nathan and his colleague were on time, polite, and professional. We had the leaking pressure regulator replaced, installed a main shutoff since our's couldn't be located (thanks 1993 construction), and installed a new toilet. Originally we were just going to replace the wax ring, but we were advised (1) the toilet the previous owners installed is the worst of the worst and it's not ergonomically good and (2) install of a new toilet and replacing a wax ring is the same labor cost. The only difference is the price of the toilet. So we decided to get a new throne. They even helped with a old hose connection faucet! Again super nice and professional.

The estimate came back in two parts which was nice. The cost our original plan and the cost of the plan with the upgraded toilet.

I would suggest them for your plumbing needs.