Best in Honolulu HI

We had a small water leak near our toilet (not an emergency, but definitely something we wanted to fix sooner rather later). Matt answered my call on a Sunday, scheduled an appt immediately for Monday morning, promptly fixed the problem, and presented me with a fair itemized receipt. Very satisfied with the whole experience and will definitely call him again if we need a plumber.

Matt's Plumbing is my main man (matt :) for plumbing since 2016. I gave him hard jobs no one wanted. The first to replace a broken old tub handle. Matt & crew cut it out and replaced it. ... The most recent was replacing 2 bathroom faucets and a toilet handle. The jobs weren't cheap, BUT I think I'll never call him about those problems again. ... U get what u pay for!

Also when we had a 'stuck' kitchen sink, Matt said call Pro-Rooter.  I did and Pro-Rooter was one third-$ of Roto-Rooter. I will use Pro-Rooter when any plumbing is stuck. ... Tanx, Matt!

Today I had a meeting at one thirty in the afternoon, and woke up to a bathtub full of water because of a drain malfunction. I was panicked. I immediately called Little Big Plumbing and they were out to my house and had the drain working before eleven. Josh was the plumber who serviced our tub and he was wonderful! Got the job done and was extremely pleasant and polite. I will not hesitate to call these guys next time I have a plumbing problem.

We bought a house on Oahu that had a large rain barrel but no gutters.  We hired someone to install gutters and needed the outdoor plumbing to take the runoff away fro the house and to the rain barrel.  Steve was extremely knowledgeable and patient as we walked through the store and picked out everything I needed to complete the job.  I left completely satisfied and confident it will be a job well done.

I love the communication this company uses.  Through texts  they confirmed my appointment and then on the day of appointment, gave me the name of the tech who was coming  complete with bio (!) and a tracker to estimate his arrival time.  I liked that they respected my time.
Bernard  Luong was terrific!  As he checked out the pipe replacement problem for an estimate, he was happy to answer my many questions and explain the intricacies of plumbing!  I so appreciated he was sincere and not dismissive of the naive questions.

Great service!  We had to postpone the job due to family matters. But I will certainly contact them again.

I began using their services back in early 2000s when they were formally known as Alpha Omega Plumbing.  I never had a problem with them getting the job done or feeling overcharged when I needed work done for checking and replacing hosing and fixtures for my bathroom and kitchen sinks, or laundry appliances.  I used their services several times when I lived in a condo since 2003 and then upon my move to a townhouse in 2012.

In August 2019, I had a leak occur from my upstairs bathroom causing my ceiling of my downstairs bathroom to bubble and sag.  I was on a limited time frame as I was to leave on a trip in 10 days and needed my family to have peace of mind while I was gone.  I called a few plumbing companies to get estimates, however, I either did not get in contact with someone directly, or was told that there was a cost to the assessment, which would go toward the repairs if so needed. I hesitantly scheduled with them for their soonest availability, which was two days later.  Shaka Plumbing (Niel) responded to my message quite quickly, stated no charge for assessment, and could come that afternoon.

Chris arrived promptly.  He was friendly, efficient about the assessment, and seemed honest in his recommendations and suggestions. He took the time to explain the general and common issues of the waste and overflow piping and gaskets that may have caused my leaks and bubbling, and the repair options.  He was patient with my many questions, was very accommodating to my schedule; and best of all,  able to come the next day at my convenience to do the job.  Chris worked efficiently, and was also able to coordinate a freelancer to close up the work area on the bathroom ceiling right after he was done with the pipes.  He finished the job within the time frame he estimated with no fuss.  He was polite and friendly, and even showed me the basis of the project and the guts of all the plumbing (and everything else that was living in the drain...YUCK!!) that he took out.

In addition, Chris was willing to help me purchase supplies and come back on another day that my schedule would allow, to help me with caulking the tub to further minimize water leaking to the ceiling.

Thank you!!! Thank you!!! And THANK YOU!!! Chris represented the company well to demonstrate a no fuss, job well done with prompt and efficient service, and with a personable and friendly smile!

Came exactly one time.  Gave a realistic estimate of the time required.  The workmanship was good and the price was fair.  What more do you want?

The foreman was very nice and understanding regarding safely going to eat breakfast near the job site and crane .  It was fascinating to watch   their crew work.  I don't live where they worked but park there.   Wanted to commend them on a dangerous job well done.

I recently hired Imua plumbing and would hire this company again.  Keli'i is very honest and upfront about estimates, great with providing updates on his ETA, works quickly to get the job done, tests to make sure everything is working, and provided customer service with Aloha.

The manufacturer of our water heater Stiebel Eltron recommended him to us.  
    Prior to Tom we had calls out to three plumbers with no response.
    I called Tom on Thursday he answered promptly and we set an appointment for Saturday at 6:30 am.
     He arrived promptly and he installed the parts necessary.
   We did have to call an electrician to put in a new circuit breaker to get power to the water heater.
       Tom called the next day inquiring about the heater which worked fine! I was  pleasantly surprised that anyone would follow up when their work was completed. He was honestly concerned.
    The next day the heater overheated and I texted Tom. He immediately called me back and told me what to do until he could get there the following morning!
    Again he arrived on time and figured out the new problem and fixed that too.
      I haven't had customer service like that in years! He was getting some calls for service by other people and still stayed as long as needed to solve our problem.
      I highly recommend Tom and Iron Horse plumbing to anyone in need of service.
    And he came from the opposite side of the island too!!
   Thanks Tom!

My 62 yo pipes in my residential home of 3 beds 2 bath were deteriorating throughout the house with fractures , holes, and excessive scaling.  I needed over 100feet of Nu flow lining.  Initially another company did video and gave me an over the top estimate, after, I asked for senior kamaaina discount, they came down some, but still too high.  Nu flow reviewed the video and gave me a price I thought was fair.  The crew;  Justin, Ethan, Wilson, Lomtal, did an excellent job, worked very hard, kept me in the loop, on time, respectful, and professional.  I will gladly referred Nu Flow South Pacific to family and friends.
aloha,
R.Genji Smith

My water heater went out so we ended up getting a new one from Lowes (best price).  They offer Lowe's installation which of course they contract out.  In order for them to schedule the installation though, they need to have a detail to be scheduled and paid for.  The detail is when the contractor comes out and looks at everything to see if they will need any additional valves or supplies to get the job done.

Vince contacted me the next day after the detail was ordered and told me he could make it out to my house that morning.  My aunt was there so he checked everything out and spoke with me over the phone and told me that I would of course need extra stuff because the previous installation was done wrong.  I kind of knew that so I wasn't too surprised.  After he left my house he went straight to Lowes so that he could order all the extra things he needed and give them the ok to for me to purchase my water heater and install.  He told me that he could even get me in the next morning.  Sweet.

I paid for the heater ($450 down from $500, qualified for military discount) and the install which cost about the price of a heater at almost $500, even before the discount.  They called me the next morning and told me that they would be in between 11 and 2.  I was not home for the install but my husband was.  I guess for the most part everything went ok.  My husband said they needed to put in a new gas line so the contractor had to leave and get the new piping for $45.  Plus the extra labor cost of $60.  Then they told me it would be an additional $25 for haul away but the Lowe's guy told me it was included in the price of the install... a miscommunication on Lowe's part.

So in the end, I paid $450 the heater itself and over $600 for the install and extra parts of my gas water heater... isn't that just how it is.  Pays to be a specialist like a plumber...  The guy that came out, Vince, seemed friendly and knowledgeable.  The quality of his work seems top notch and clean.

Good quality work but in the future, I probably wouldn't use them for my plumbing needs just because they are a Kaneohe business, doesn't seem logical.  But for those looking for a local Windward plumber, I would recommend.  They seem a little pricey, but I liked their work!

Scary. Just about to take their proposal, they think we're going to take it, and then, when we call, we can't get a hold of them. Interesting.
They are the same company as Hawaii Drain pros. Did they change your name because of a bad reputation?
They got a one star rating on BBB and even had problems documented at RICO

Got a decent quote from Jay.  Said he could be out between 7:30-8:00pm.  Great!  Asked for pics of my pipes, which I sent, then never heard from him again.  No, I can't make it tonight.  No Can I reschedule?  Just silence.  I even tried calling and he wouldn't answer the phone.  I could've spent that time finding a more reliable plumber.

We have been trying for over a year to get them to call for inspection on a plumbing permit they pulled for work done on our house. They refuse to call back or help us in any way and we cannot call for inspection because they opened the permit. Please do not use this company.