Best Heating in Greensboro NC

Roger and his crew are phenominal!  In what has become an environment where it's hard to get good, quality service...Roger sets the bar high for everyone else!  His guys showed up on time, replaced my water heater with a brand new tankless heater and cleaned up the laundry room better than they found it.  I highly recommend Practical Plumbing and refer them to all of my friends.

Recently our air conditioning unit stopped working, so I called Plumbing & Air to see when someone could stop by our home. Within an hour & a half, Perrin was at our door! He diagnosed our issue & fixed the problem within an hour of his arrival. Due to the age of our unit, he suggested we look at having a new AC unit installed. His colleague, Donny, came to discuss units and took his time explaining what was available & answering my questions. We chose a new unit and it will be installed only 9 days from the repair date. That's what I call service! Plumbing & Air made an excellent impression from start to finish & I look forward to working with them in the future.

I highly recommend Ironwood Custom Remodels. We had the best experience of any contractor we've worked with - Ethan was great at communicating throughout the entire project and finished ahead of schedule and in budget, which is typically unheard of. We were very impressed with his professionalism and the professionalism of the subcontractors he hired. The entire project (laundry room remodel) was seamless thanks to Ethan.

Despite a friendly and cordial receptionist, I have to say we will never use these guys again. We had a non emergency plumbing issue. Fair enough. They booked us a week out, even though we were stuck drinking bottled water in the meantime. That was fine.
The day of our appt., however, they called to say they had a plumbing emergency and would not be able to keep their appointment. And then, they scheduled us another WEEK out. Wait...What? Seriously? They are supposed to be open 24 hours. As a courtesy and just common business sense, schedule our job for after hours.
We said no thanks, called Master Plumbers and their team was out the next day.
I have NO idea where all these positive reviews are coming from. This is without a doubt the most unprofessional service we have dealt with in the Triad.

I was pleasantly surprised when I checked the mail tonight.  I found a very nice apology letter and a check for $134.75 from Jessup.  Thank you, Meghan, for taking the time to read my review and for taking steps to correct the situation.  I appreciate this gesture, and I wish your company success.  With kind regards, John D.

I would not hire them again, called  on 8/2020for a leak and supposedly fixed and did not check the meter on their way out. I checked after shutting down the water at the house and water was still running. called again and they came out on 8/21  and stated it was fixed and would come out with tractor to fill in hole they dug. on 9/7 came out to fill in hole and pumped out water from the rain and everything was good. On 9/15/20 Davidson water meter person came out and told us still has a leak. Called Johns Plumbing again and they would put us on schedule 9/21. I have a friend who found the 2nd leak and fixed it and no issues and canceled with Johns Plumbing and their cost was outrageously high of over $1300.00 and water bill was over $400.  Do not hire them

This is the company that my home warranty sent out to fix my heating issue in November 2021 which was initially only me smelling a burning odor whenever my heat came on but they ended up coming out about 5 times before deciding that I needed a new furnace. Anyone who is deemed the subject matter expert should not need that many times to fix a problem unless they are intentionally trying to get money out of the customers, which I believe was the case. They came out and fixed the problem. Maybe a week or so passed by and I noticed the odor was STILL there so I contacted my home warranty 2-10 again and they sent them back out this time it was that I needed a fan motor...why wasn't that the case the first time if you're coming out for the same issue? No clue. Each time they came out there was a different issue that the claimed they were fixing but every time they worked on it there was a new problem I hadn't had previously. I requested a different service tech after the 4th time but I should've requested an entirely different company through my home warranty. The next one came out and informed me of a different motor that I needed and once the part was in they would come install it. Advance Appliances called stating they couldn't find the part for my system and that the home warranty would need to find it. Home warranty found it but when advanced appliance came to install it the part was the wrong part for my system therefore could not be found and now I need a new system. The strangest thing also happened the last time they came out, I had to leave work to come home and meet them there. Once the guy was finished and I had left he contacted me stating he had left some tools in my crawl space if I mind him going back to get them....I wasn't home he knew that but I watched on my security camera this man was there for about 20 minutes. I don't believe it takes that long to get any tool you may have left. They screwed with my system little by little making me use the allotted funds my home warranty provides to cover the system then tell me I need a new system and the funds that could've been used for a new system from the beginning are now exhausted because of all the parts and labor of them coming out so many times. I had to go to my crawl space to turn on the switch for my ice machine and found that they had taken my unit apart and not put it back together when they left. It was a mess, I wish I had before and after photos of my crawl space prior to any work being done but I only have the photo of the mess they left. Absolutely unacceptable, unsatisfactory, and unprofessional! Rating would be 0 if possible but I don't recommend using this company at all.

I am a senior citizen that purchased a small 760sqft home in Graham NC in August 2022 due to health reasons. When I moved in I learned the HVAC system was not working well so I contacted ARS. They said I needed a new HVAC system and it would be Ten Thousand Dollars. I went ahead with the new ARS HVAC system, but was still Not working well cooling or heating. It was very light air circulating and my electric bill was very high. I had them out 3 times and they looked at the new thermostat, switched it out, came back and added an exterior sensor, came back a 3rd time to measure outside unit function, each time saying everything was fine. I just spent another $5k adding attic insulation & crawlspace capsulation trying to keep my home warm. Come to find out that work crew said all the old ductwork in the crawlspace was failing and falling apart. Needless to say I was very upset that none of the ARS techs, supervisors, sales staff, quality control staff, etc. checked the ductwork. I requested they come back to inspect ductwork and the tech and supervisor that inspected the ductwork agreed it was in shambles and should have been caught initially and replaced. The sales office is saying that I should have requested new ductwork. They said they will install new ductwork for $6k in order for the NEW HVAC System to function as it should! This is absurd. I have spoken to other experts in the industry and they all agree that a homeowner would never know what to inspect/request for a proper New HVAC install.

I called to report a badly clogged toilet. When the technician arrived, he actually lectured me about the correct way to use and flush the toilet (!!) Like everyone else in this country, I have been flushing toilets all my life, I'm not doing it incorrectly, and all I wanted was for him to FIX THE PROBLEM! I did not appreciate the editorial comments, which he seemed to think were funny. Will not use this company again. There are better options!

I cannot recommend this company since they do not keep their commitments for being punctual. I was originally given a time span of one hour and they never showed up, and did not even have the decency to call me.

Very bad customer service. I had a appointment with Johns HVAC and they never called so I called at the end of the day and they said they would get here. But I had a evening appointment so that was not going to work. So I lost a day of work waiting on them. So I rescheduled for next morning at 8am they showed up late. Making me lose another 1/2 day of work. They had told me the appointment would take 1 and 1/2 hours for spring maintenance he was here less than 1 hr. I don't know what he did, for what he said he did, did not happen. I will use them this year for my fall maintenance just because I had paid them in advance. But once the contract is over, I will not be using them. Very disrespectful, they don't care, and and could not even pick up the phone to call. I even had to call the next morning. I'm very disappointed and I DO NOT recommend them.

Very pleased. My issue was resolved, technician was very professional and knowledgeable.

This company is the worst I have ever seen they have put two inferior  units in my house and I looked up the seer in line of these units and they charged  one and half times suggested retail price . And then the upstairs unit will not cool u dear 77 degrees running 24 hours a day. Would not recommend this company for anything. Doug

On January 3, 2018, I came home after a 48 hour shift at work to realize my pipes were frozen. I am on well water and have a well head outside that is in a concrete barrier with a lid. I used a hairdryer on high heat inside the barrier with the lid on for six hours. I also used a space heater under the house just in case the problem was there. After six hours, everything under the barrier was hot to touch, under the house was very warm. Still had no running water.

I called Master Plumbers of NC who scheduled an appointment for the next day at 9 am.

The next day, they showed up promptly at 9 am. I explained the situation and assured them that I had thawed the exposed pipes the day prior and said the problem must be elsewhere. They insisted the problem was at the wellhead and that they had a propane heater that would thaw it. After some back and forth, we started talking pricing. It was $409 to thaw the wellhead. He then explains that if at any point he has to crawl under my house, it's an access fee of $190. Their service charge just for coming to my house is $75. Then with taxes, I was looking at $713. I knew in my gut this was outrageous and again I explained that I had done EXACTLY what they were about to do on the previous day but again, he assured me that MUST be where the problem is. I had to be at work and at this point, I just wanted running water and agreed to the price.

Three hours later I get a phone call at work. The technician explained he had done everything to thaw the above ground wellhead and pipes under the house and nothing had worked. He informed me that my underground pipes leading to the house sit shallow underground and are likely the culprit and other than digging them up, my best option was just to let them thaw on their own. He states he placed cardboard in the vents under my house for insulation and placed plastic wrap over my wellhead to prevent refreezing.

THIS IS WHERE I RUN INTO THEIR SERVICE MANAGER

They still stood by their price of $713. I then called the supervisor, Lee. He offers me $100 back for a total of $613. I explain to him my frustration of still not having running water. He says $100 back is the best he can do.

The next morning, I have this feeling in my gut and I know something isn't right. I call another local plumber who stated for the same services I received would have cost me a total of around $400 with a service charge of only $58. She informs me that for the price of $713, they would have at least installed heat wire on my pump and pipes. I informed her that I received plastic wrap and cardboard. She immediately apologizes for my experience with master plumbers and assured me if I need anything further to call them instead.  

At this point, I call Lee back and explain everything I've found out. He continues to interrupt me, speak condescendingly, and just have an overall very rude and unhelpful attitude. I explain that I feel $400 is more than a fair price for the work that was done with no resolution despite explaining to the technician that the problems were NOT IN THE WELLHEAD. Lee disagreed. He stated he would call me back later after thinking about it.

Around 5:30 pm I receive a call back. Lee states he will offer me $100 more dollars back out of goodwill. We are currently $113 apart on what we deem fair. At this point, the way he continued to interrupt me and speak down to me was beyond disrespectful.

I tell lee at this point to refund the $200 he deems fair because I want to be done with his company. We hang up and I assume the conversation is done.

Not for Lee. He's just not done yet. After AGREEING TO GIVE ME $200 BACK, he calls me back and states he will ONLY refund the second $100 he has already promised me IF AND ONLY IF  I SIGN A DISCLOSURE AGREEING NOT TO LEAVE A BAD REVIEW, MAKE A SOCIAL MEDIA STATUS ABOUT MY EXPERIENCE, OR RATE THEM WITH LOW STARS.

Needless to say, I did not sign this ridiculous disclosure. And I'm telling my story. Because $100 is not worth letting ANYONE I know get treated this way by Lee and by this company.

I have also attached pictures of my invoice, the contract I was told I had to sign in order to receive money back, and a few pictures of the paperwork and website which talk about their 100% customer satisfaction guarantee

After scheduling an appt last week that was cancelled same day, I tried again. Today the technicians showed up for a few electrical issues and when they couldn't quick fix them (they tried for about 5 mins) , they said their manager needed them to install a generator for someone else so they had to leave. When I asked when they could come back he said they were really busy and it could be weeks and suggested I call another company. And then he wanted $111 for the gas/trip fee.  WHAT?!?!

I asked to be placed BACK on their schedule and if/when they show back up and fix the problems, I'll happily update this review (and pay them the one time $111 gas/trip fee).