Advanced Appliance Service

Please do your research.  This company is not a good HVAC company. Lots of complaints by customers with North Carolina BBB and on google. Do the research and you will see.

This is the company that my home warranty sent out to fix my heating issue in November 2021 which was initially only me smelling a burning odor whenever my heat came on but they ended up coming out about 5 times before deciding that I needed a new furnace. Anyone who is deemed the subject matter expert should not need that many times to fix a problem unless they are intentionally trying to get money out of the customers, which I believe was the case. They came out and fixed the problem. Maybe a week or so passed by and I noticed the odor was STILL there so I contacted my home warranty 2-10 again and they sent them back out this time it was that I needed a fan motor...why wasn't that the case the first time if you're coming out for the same issue? No clue. Each time they came out there was a different issue that the claimed they were fixing but every time they worked on it there was a new problem I hadn't had previously. I requested a different service tech after the 4th time but I should've requested an entirely different company through my home warranty. The next one came out and informed me of a different motor that I needed and once the part was in they would come install it. Advance Appliances called stating they couldn't find the part for my system and that the home warranty would need to find it. Home warranty found it but when advanced appliance came to install it the part was the wrong part for my system therefore could not be found and now I need a new system. The strangest thing also happened the last time they came out, I had to leave work to come home and meet them there. Once the guy was finished and I had left he contacted me stating he had left some tools in my crawl space if I mind him going back to get them....I wasn't home he knew that but I watched on my security camera this man was there for about 20 minutes. I don't believe it takes that long to get any tool you may have left. They screwed with my system little by little making me use the allotted funds my home warranty provides to cover the system then tell me I need a new system and the funds that could've been used for a new system from the beginning are now exhausted because of all the parts and labor of them coming out so many times. I had to go to my crawl space to turn on the switch for my ice machine and found that they had taken my unit apart and not put it back together when they left. It was a mess, I wish I had before and after photos of my crawl space prior to any work being done but I only have the photo of the mess they left. Absolutely unacceptable, unsatisfactory, and unprofessional! Rating would be 0 if possible but I don't recommend using this company at all.

I called and scheduled an appoint for my LG three door refrigerator. Craig arrived on time, listened to my description of the issue, looked the fridge over and knew exactly was wrong. Within two hours he was finished and off.
Work was performed excellent, he was very personable but more importantly, he knew what he was doing.

I had no warranty, but Lowe's offered me one for three years at $400/year. I made trhe wise choice by trusting AAS again and they did not let me down.
Thank you. Highest recommendation from start to finish. Family and locally owned, as a bonus. Think global, shop local.

I only used them because my Home Warranty used them as a contractor, so I didn't really have a choice.  I thought they were great at first, but they didn't finish the job.  Not sure why.  Maybe they didn't get enough money.  They were close to finishing a water heater installation, and told me they needed to come back once more to install a cutoff switch.  It never happened.  I called several times and they told me they would get it scheduled.  Never happened.  They ghosted me.  I had to get some real professionals to finish the job.

The one star is for showing up, on a saturday.  However with that being said, the tech came didn't really listen to what I had to say, made his own diagnosis for a bathtub backing up into a shower, and said he got it cleared and left.  He was there for less than an hour.  I paid a non-refundable fee of $125.00 to have him come out if he could fix it or not.  Great, I understood that up front, my spouse was in the hospital and I needed to get there.  Grand total after the non refundable fee was $508.25.  

3 Days later same thing, they said he would come back out on friday.  This time he said we had cracked lines in the back yard (standing water) and quoted me 2400.00 for starters.  He said he fixed it but the pipe was cracked and that was the real problem even though you couldn't see it.  Again my spouse was in the hospital.

I have a friend that knew someone who graciously came found the leak in the pipe (it wasn't cracked), through putting air in the clean out valve under the house.  The air raised the grass where the leak was.  He dug about a foot or so down and it was the lid from the backyard clean out valve that was leaking and letting soil into the sewer line.

He took a 100' snake, ran it to the city sewer connect and unplugged everything.  He then put a new top and extension so we now know where the back yard clean out valve is as well as the one under the house.  

I paid him and he didn't charge me at least for doing nothing.  I called Advanced, and got Jacob on the phone.  He asked for an invoice from the other plumber, and I even did better than that I send him pics, as plenty were taken.  He said he would then take care of it.  That was a month ago.  I have called numerous time.

I called yesterday 11/2/22 and Jacob told the receptionist he would talk to the owner and call me back later that day.  Never happened and it has now been 2 months.  I gave them plenty of time to make the wrong right and they apparently are not going to take responsibility for charging someone for a mis-diagnosis and not fixing the problem.  

For that reason I cannot give them a good report, and I told them that if they didn't make good on this that is what I would do.  If they did something that would be better than nothing, but nothing is what they chose.  

I wouldn't use them again BECAUSE they don't keep their word, and do not guarantee their work.   Jamie

If I could give them a 0 rating I would. I am forced to try and work with them because of my home warranty.  Waited around the first day from 8:30-1 and they never showed. I called and was rescheduled for 8:30-5 the following week (after waiting a week for my appointment). At 3:30pm after waiting all day they called and said no one was available to come and they needed to reschedule me (again). I stayed that was just unacceptable and was told they would pull someone off another job and he would be on his way. They never showed up. Called the next day and was told I would be called back within 30 minutes to be put on the schedule and no one ever called. DO NOT USE THIS COMPANY.  The worst part is now I have a second issue and guess who my home warranty scheduled?!

Advanced Appliance was chosen by our home warranty company to provide repairs to one of our heat pumps that wasn't cooling our upstairs.  Their first visit out was the beginning of May and here we are going into August, and our heat pump is STILL not working.  They've replaced the condenser coil (then had to come back out and fix it because their technician cut corners).  They've cancelled 2 of our scheduled appointments back-to-back for a technician to read the dye they injected last time, and this is the 2nd time this summer they've had to inject our system with dye.  Every guy that comes out swears he's fixed it; then a couple days later our upstairs temp is back up in the high 80s/low 90s.  This company does not understand that we have jobs, too, so every time they miss their 5-hr. window, I miss an entire day of work.  They're not reliable, and I can't honestly say I think they know what they're doing.

This is the worst company I have ever dealt with.  I am certain if they didn't have warranty work they would be out of business.  They do not follow up on service calls.  Tell you they will call back and do not.  Show up and do not diagnose the problem.  I am forced to deal with their incompetence because of my warranty.  RUN and find someone else!!!