Master Plumbers Heating & Cooling

Master Plumbers bought out our previous HVAC company and we asked for a quote for a new unit.  It was over twice the price of the downstairs unit we had replaced 2 years prior and over $5k over the other quote I decided to use.  Unfortunately, we signed up for the service plan for two units, but after we had the other co. replace the upstairs unit they could not service.  I called MP, but they would not adjust and ended up paying the $30/mo for another 10 months only to have ONE service on ONE unit and the main purpose is to push other things you do not need.  Now they say I still owe a 13th month for the annual plan.  Most companies would adjust your plan according and have friendly service.  They play hardball, shady sales techniques.

I wish I had read these reviews before hiring these clowns!   I called my regular plumber and Master Plumbing had bought them.  Unfortunately I was in a hurry and just decided to give them a chance.  

When I made an appointment they explained the pricing model had changed and there was an $85 charge for an estimate.  But when the guy got to my house he insisted the charge for an estimate was now $250 and he'd have to inspect all of the plumbing in the house before fixing the leaking tub overflow I called them about.

I told the guy to just please fix the leaking tub overflow, but he insisted all of the pipes for the tub had to be replaced for $1,500. I am not a plumber but that sounds very suspicious given the problem was a simple leaking gasket.

These guys have every appearance of being the kind of outfit that looks to find anything they can talk the homeowner into paying for rather than honestly trying to repair plumbing problems.

Predatory and pushy.  Charged my sister 750.00 to change two of three washers in a shower and didn't replace the seats.  Poor and incomplete service and completely overpriced.  They don't deserve any stars but the review requires at least one.

Went with their annual plan after they called to tell me they'd taken over my old HVAC service provider. Wish I'd read reviews here first.

As others here have said, the service technician discovered all kinds of problems, even in our very new units and ductwork, and recommended over $10,000 worth of repairs and replacements. It's the same thing you get when you take your car in for service to a dealer.

Most disappointing is that when I brought in a different, highly rated HVAC service company to double-check Master Plumber's work, not only did the technician say that all those expensive replacements were unnecessary, he found a gas leak that the Master Plumbers technician missed. So Master Plumbers wanted to do a lot of work we don't need, yet missed the one  thing that might have actually killed us.

Most aggravating is that the Master Plumbers sales rep told me over the phone when I signed up that I could cancel at any time, provided I gave them a reason in writing. Now that I have the service agreement in hand, I see that's not true. I can cancel at any time, sure -- but then I'll owe them the full year's membership.

Stay away from this company.

ps: I've noticed someone from Master Plumbers has a habit of responding to these reviews with a shady we don't have any record of serving you remark. Not sure how he can claim that, given that all we reviewers just have our first names and first initials of our last names visible.

We've employed their services twice and both times top notch. We have a yearly contract. You get what you pay for. Not sure how they'd get any negative reviews and I'll leave it at that.

Stay away from this company.
Their business idea is to take advantage of your vulnerability with an emergency. They will charge 3-5 times the ordinary cost to get simple things fixed. In our case it was a faucet that got stuck open. They gave us three options from $4000 to $789 without warranty that you can only get with a club membership . Normal charge for the same repair is around $300 or less. Once they are out you have the option to send them away paying $100 for nothing. These are real scammers.

Deceptive, dishonest, and extremely over priced.  I reached out to masters for a service call and was informed that it would be 99 for the travel fee to come look at my unit.  However once the two people arrived the tech and the salesman. I'm assuming they saw the age of my unit and sent the salesman to push the hard sell on me. I was informed of the additional 230 diagnostic fee that is in addition to the 99 travel fee so 330 before they even start.  They also informed me this was competitive pricing, which it isn't. None of their competitors that I called had this additional fee.  My unit was low on coolant. The salesman then started  pushing extremely hard to sell me new ac unit while ignoring the many times I told him I just want refrigerant put in.   He then gave me a quote for a new 3 ton ac unit for 28 thousand dollars  my unit is a 2 ton.  I told them I wouldn't be needing their services and went with their much cheaper competitors.  They put coolant in my system for about half what masters was charging me.

On January 3, 2018, I came home after a 48 hour shift at work to realize my pipes were frozen. I am on well water and have a well head outside that is in a concrete barrier with a lid. I used a hairdryer on high heat inside the barrier with the lid on for six hours. I also used a space heater under the house just in case the problem was there. After six hours, everything under the barrier was hot to touch, under the house was very warm. Still had no running water.

I called Master Plumbers of NC who scheduled an appointment for the next day at 9 am.

The next day, they showed up promptly at 9 am. I explained the situation and assured them that I had thawed the exposed pipes the day prior and said the problem must be elsewhere. They insisted the problem was at the wellhead and that they had a propane heater that would thaw it. After some back and forth, we started talking pricing. It was $409 to thaw the wellhead. He then explains that if at any point he has to crawl under my house, it's an access fee of $190. Their service charge just for coming to my house is $75. Then with taxes, I was looking at $713. I knew in my gut this was outrageous and again I explained that I had done EXACTLY what they were about to do on the previous day but again, he assured me that MUST be where the problem is. I had to be at work and at this point, I just wanted running water and agreed to the price.

Three hours later I get a phone call at work. The technician explained he had done everything to thaw the above ground wellhead and pipes under the house and nothing had worked. He informed me that my underground pipes leading to the house sit shallow underground and are likely the culprit and other than digging them up, my best option was just to let them thaw on their own. He states he placed cardboard in the vents under my house for insulation and placed plastic wrap over my wellhead to prevent refreezing.

THIS IS WHERE I RUN INTO THEIR SERVICE MANAGER

They still stood by their price of $713. I then called the supervisor, Lee. He offers me $100 back for a total of $613. I explain to him my frustration of still not having running water. He says $100 back is the best he can do.

The next morning, I have this feeling in my gut and I know something isn't right. I call another local plumber who stated for the same services I received would have cost me a total of around $400 with a service charge of only $58. She informs me that for the price of $713, they would have at least installed heat wire on my pump and pipes. I informed her that I received plastic wrap and cardboard. She immediately apologizes for my experience with master plumbers and assured me if I need anything further to call them instead.  

At this point, I call Lee back and explain everything I've found out. He continues to interrupt me, speak condescendingly, and just have an overall very rude and unhelpful attitude. I explain that I feel $400 is more than a fair price for the work that was done with no resolution despite explaining to the technician that the problems were NOT IN THE WELLHEAD. Lee disagreed. He stated he would call me back later after thinking about it.

Around 5:30 pm I receive a call back. Lee states he will offer me $100 more dollars back out of goodwill. We are currently $113 apart on what we deem fair. At this point, the way he continued to interrupt me and speak down to me was beyond disrespectful.

I tell lee at this point to refund the $200 he deems fair because I want to be done with his company. We hang up and I assume the conversation is done.

Not for Lee. He's just not done yet. After AGREEING TO GIVE ME $200 BACK, he calls me back and states he will ONLY refund the second $100 he has already promised me IF AND ONLY IF  I SIGN A DISCLOSURE AGREEING NOT TO LEAVE A BAD REVIEW, MAKE A SOCIAL MEDIA STATUS ABOUT MY EXPERIENCE, OR RATE THEM WITH LOW STARS.

Needless to say, I did not sign this ridiculous disclosure. And I'm telling my story. Because $100 is not worth letting ANYONE I know get treated this way by Lee and by this company.

I have also attached pictures of my invoice, the contract I was told I had to sign in order to receive money back, and a few pictures of the paperwork and website which talk about their 100% customer satisfaction guarantee

This company priced themselves out of work.  I understand a 75.00 service charge. But they wanted to charge an additional 212.00 just to assess the situation. And that didn't even include the repair. I am going to be upgrading the entire water system. But they wanted to charge over 300.00 just to look. That's absolutely ridiculous. I urge everyone to do your home work and find a reasonable company to do business with.  I do not recommend this company to anyone.

When Master Plumbers took over the company that i previously use for my  yearly service,  i was ok with the thought that i would be in good hands .  i was upsold a service contract with monthly billing. I missed out on the fall but called them for the summer service. Currently the system is working with no issues. After the inspection I was presented with 3 estimates to replace the full system.  38,944$ , 29,964$ and 15,180$. A 4th estimate was components that needed to be currently replaced. Evaporator blower Fans and the capacitor.  As i felt it was odd and i saw some of the reasoning with amp draw and etc i decided to investigate myself and double check. I know for a fact that electrically speaking I'm a stronger in this area than the tech that was here. I was already very suspicious with what i was seeing and new exactly what was happening . They did not even clean the coils or anything.   Yep waste to time , all they wanted was upselling a full ac system for the house with currently nothing wrong. I've reached out to them three times, one by phone and twice by email to cancel my service. They refuse to drop me and said i was locked in until July.  
I have irrefutable proof of the dishonesty and robbery and despite the lie they continue to bill me for the service. Good luck if you plan to use them . I hope for a better out come for you. I'm in Oak ride NC.

DO NOT HIRE THIS PLUMBER!!!!!!!
We called this plumber to come look at a problem we were having with our gas hot water heater. They told me on the phone it would be 85.00 to come out and look at the hot water heater and I told them prior to them coming it was under warranty. They came out and charged me 175.00 because they said that they had to spend a lot of time on the phone dealing with the warranty and there was a diagnostic fee. I was under the impression that is what the 85.00 was for, then they told me if would be 2500.00 to replace the hot water heater which didn't even include the water heater itself. When I questioned the price they said it was a hassle to deal with the warranty.
I called someone else and they had the water heater delivered  to my home and only charged me 375.00 to install. Their prices are extremely high and I the 175.00 cost to come out and tell me what was wrong with it was also way to high.
They told me that their work was superior and I checked references of other plumbers who also had superior ratings and they were MUCH MUCH CHEAPER.

we were with Edwards Heating and Air  for over 10 years and always got excellent service.  Then Master Plumbers Heating and Cooling bought them.  we were wary after reading reviews, but we had a contract  and let them perform the fall service.   After the inspection, we were presented with 'options' for services ranging from $30,000 to $800.  We 'opted' not to have any work done.    the next day, we realized that our upstairs unit was not working.  We called another company who sent someone out.  it turns out 2 wires in the heat pump were disconnected.  He connected them back and also indicated that the units were in good working order.
I'm not saying the wires were disconnected as a deliberate attempt to try to justify $30,000 to replace our units.  it is just a very suspicious coincidence.  Needless to say. Master Plumbers will never step foot in our house again.

They came in to my home and within 5 minutes tried to tell me I needed.

Drain cable
Drain jetter
Drain vision
Pull and rest toilet

$2596.16 (could be financed over 18 months though!)

All because 1/2 of a plastic spring loaded toilet paper holder was accidentally flushed
They didn't even pull the toilet to make sure it wasn't lodged in the toilet.

Best part. Work not guaranteed and this was for the first 2 hours.

I then called Martin bradley plumbing and they were able to come out and confirm I did not have a blockage used their cameras AND fixed my water pressure and cleaned a drain for $233 dollars.

What master plumbers is doing is taking advantage of their customers. The owner even called to try to sell me. Told me they price match but ONLY if it's a similar company and they MUST drug test and background test their employees. Unethical is an understatement.

Terrible experience.  We had a tech come out to one of our rental houses because all the drains/toilets where stopped up.  The tech did nothing just looked at the problem and said it would cost $1200 to fix.  That visit alone was $75 and he did nothing.  The next day we hired a different company who came out snaked the main line and fixed the problem for a total of $200. Master Plumbers tried to rob us!

I called them out to replace a warped toilet flange. I was advised there would be a $90 service charge to come out to quote even though the scope of work was quite simple. They arrived and wanted to inspect all baths and faucets. We did identify an outside faucet that had a slow leak. They then went to their van for 25 minutes to work up some options. They came in and tried to sell me on a membership with lower service charges and then showed me the options. To replace one outside faucet and replace one $5.00 toilet flange was $2610.00! To replace just the toilet flange and have us install the toilet was $861.00! This is literally a 45 minute job. I paid the $90.00 service fee and would not recommend you call these guys as they are not reasonable at all. They also have a finance plan which is probably how they get away with these crazy prices. It is sad that people get abused by this type of process. Beware!

This company worked on my a/ c unit the tec name was terry and service manager was lee they changed me 1500.00 dollars for a blower motor that cost 259.00 on line and work 30 mins to fix it so if like giving your money this is your company

On August 6, 2019, I called Master Plumbers for a tub issue I was having for the past 2 weeks. I have done some plumbing repairs to my home in the years I have lived there for over 40 years. Talked to the very nice young lady who answered the phone, informing her about my problem. After being informed of there charges which were reasonable, I made an appointment for the tech to come out to my home to fix a leaking faucet tub seat. Very impressed with their timely arrival. The tech that arrived was in a clean uniform applied booties when entering my home.
I showed the tech where the bathroom was located, he went to the bathroom sink to turn off the water. I asked why was he looking at the cleanly when the problem was with the tub. So, the tech went over to the for and proceeded to pull the hair trap out, Again I interpreted the tech, said it was the facet stem seat on the cold-water side. He removed the handle and proceeded to remove the steam informing that I had a bad stem. I told him the stem was only 2 months old and again the problem is the seat behind the stem, this cuts water on and off. I tried to remove the seat my self with the proper seat removal tool. Which failed so I figure an experienced plumber would have the were tool or knowledge to remove the damaged seat. I left the tech to continue to work on the tub stem. A few minutes later he told me he experienced. Said the stem packing nut was bad and replaced it but still have the dripping tub.
At this point, all I wanted to have done is for him to pack up his tools and get out,  about the problem wasn't fix. Then as he was writing out the payment for work done. He was quoting me on replacing the complete tub faucet fixture of $2000.00, informing me it would be cheaper than myself buying the parts. Then went into a sales pitch for a year protection plan. But still, nothing was done or repaired on the original call.
Conclusion I will not refer or call this company again, feel I should get a refund on work not done as requested. Beware !!!! Very dissatisfied with how this tech handled my repair. Or lack of handling repair said as old as the tub faucet was dubious about replacing the seat fear of breaking the housing.

The company I work had used this business a year ago and was satisfied with their price and work so they decided to call them again when we needed to have the insides of a shop toilet and a handle replaced, as well as a seat on the other toilet.  I called spoke to Bethany and scheduled an appointment.  The plumber came last Friday asked me to sign a form stating that there is a $85.00 charge whether or not the repair is done.  Fair enough.  When I came back to work on Wednesday I found that this company had charged us $1226.56 to do the work!!  For three hours of work!! That's right $1200.00 to fix two toilets, no clogs or leaks.  Highway robbery!  We are in the wrong business here.  This guy Lee and his wife must be laughing all the to the bank.  There was no work description on the bill, I had to call and ask for it and when it was emailed to me there still were no parts listed.  Anyone want to see the actual invoice I would be happy to email it to you.  I did speak to Lee about the charges and he firmly stood by them stating that his plumbers are highly experienced, drug tested and back ground checked. I don't see how this justifies price gouging.  I can say they weren't taught honesty, integrity,  professionalism and common sense.  I would think that if they knew the charges were going to be $1226.56 they would had suggested or even offered to replace the two toilets instead.  Again these are toilets in a construction shop not a million dollar home. Oh and I forgot to mention that they had to come back on Wednesday because of the high quality work they performed one of the toilets were loose and rocking, apparently it wasn't bolted down correctly.   I would not suggest using this company, stay far away from them they are  crooks and dishonest as the day is long.  This is theft of services clearly and I will be posting this review on FB, Yelp, Angie's List as well as all social media outlet.

I am in the process of moving so I don't have my tools.
Horrible experience!!!!!!! I just needed the internals for a toilet changed out and when they came they said I needed a totally new toilet. Quote was over $800. I paid them the $75 trip fee and kicked them out of my house. Total ripoff. I went to Lowes and got the materials necessary for the fix for $18 and the guy fixing my door said he would do it for free. So disappointed. Would never use them! Ever!!!

Joel and Katie came out to service our heater AC unit they arrived on time they serviced the unit thoroughly and Katie explained exactly what they did and gave suggestions as far as to help keep the unit functioning wellI'm pleased with the service I received

The are not plumbers, they just play one on the internet!

Scam artists is more like it.

My experience was as follows:

Around Sept 19 2021 I called had a blockage needed it fixed.

They sent someone (who doesn't really speak English and horrible hand writing)
To come do a estimate. I was given 4 choices between $1600 and $5000! But said we can upgrade as the job progressed.

He went to work, every hour or so he'd come back down and say I need to add more something or a camera - which the camera didn't work after I agreed to pay for it.

After maybe 5 hours he had the toilets flush.
But they still gurgled and air bubbles would back out. He said in his best English that OK. That normal

I paid about $2200 and rushed to catch my flight.

I arrive back 2 weeks later Oct 5th and take a shower only to have the water back up on the first floor again! Same issue.

I called and said hey the blockage wasn't removed and please come back out.

I was put on hold and when she came back to the phone started with Well you know how we work ..... we have someone available we can give you an estimate... I was like you haven't even come to check the work you already did, you want me to agree to another $1600 to $5000 and you haven't even seen if your work was done properly?

I went on to say No you will come out here and look at what's going on before I agree to more money or I'll call another plumber and dispute this charge as fraud on my credit card

She hung up on me.
2200 dollars and they won't even come see if they did a proper job or not without charging me more money.

Well I have a real plumber on the way. I would have done that to start but the General Contractor I use was sick with COVID. He now has someone on the way to address the issue and I'm refusing payment to Amex, posting reviews such as this, making a complaint to the BBB, and will report them to the Secretary of State of NC as a fraud.

Three months and $1200+ later the repairs are still not completed correctly. Two out of two mechanisms installed repetitively break. When we emailed the company to come out to make repairs (again) they failed to respond for 7-14 days. Instead of the Master Plumbers team acknowledging that their response time was poor we were criticized for emailing them.

When we wrote an appropriate lower review for lack of response, poor workmanship and product, we were forcefully questioned why we left the lower review. Answer - because it was honest.

The service manager made a half hearted attempt at completing the repairs that weren't made correctly on the first visit. The items  are now still not working correctly.

Poor workmanship, incomplete repairs and low quality mechanisms are what we have experienced when selecting Master Plumbers of Greensboro.