Best Electric Furnace Installation in Greensboro NC

Mitch was super helpful and friendly. He diagnosed the problem quickly and even called the city for me to tell them they needed to come handle the problem because it was on their end, which they did. I'm really pleased with the service and the speed in which they arrived. (It was an after hours call.) Mitch answered all of my questions and made me feel so much better about a stressful situation. Thank you!

Last spring our upstairs HVAC stopped cooling and we called our usual HVAC company in Jamestown to check it out. We assumed the freon needed recharging as we'd had a slow leak for a few years and had to recharge a small amount each year. They came out, charged it with freon for a cost of $555.10. Two weeks later, it was out again, and since we were having house guests that weekend, and we had recently met someone with Jessup Services, we called them this time. We knew we were due for a new HVAC soon, but our guests were arriving in 2 days so no time for that. Jessup sent someone out who diagnosed the problem, found the leak, sealed it as a work-around, and charged it with coolant. The technician also told us that there is a much less expensive substitute for freon available that was adaptable for our HVAC system and that there was no need to have used the expensive freon charge! I give Jessup 5 STARS for honesty, dependability, and the effort to do a work-around when we desperately needed it vs. just taking the easy way out and charging us another $550 and telling us we needed a new HVAC (which we already knew would be inevitable soon). Jessup went above and beyond to handle our problem, and 6 months later, their work-around is still working! Thank you Jessup!!

Being that me and my wife are first time Homebuyers, we've been feeling taken advantage of with companies coming out to fix things. We have had our pipes looked at in our laundry room a total of 4 times and every one of the companies have told us different reasons behind the pipes linking. as we can see all companies have failed at fixing the problem because we are now back to square one plus more water damages!!! We decided to give one more try and that's when we ran into The Plumbing and Air service Co. Jake and Jalen came in asked some questions and along the way of fixing the problems telling us the cause of the linking and further damages from the water. Jake gave us the run own with different quotes to try and help us the best way he could. He definitely went over and beyond to help make sure we received quality work and information. They both helped me understand a lot that I know I can use in the future for our next home.  I look forward to Recommending this company and working with them again if needed.

Prompt and friendly service- even on a Sunday afternoon. Extremely helpful service technician. Worth every penny!!!

Back in March 2021, 2 years after I bought my home, I had an HVAC system zoned by Sutton Bros. to separate our finished basement and 1st floor. The installation was problematic and they returned several times to fix various issues with the zoning board they installed. Within 2 months, I began noticing humidity levels  over 70% within my home. I had ecobee thermostats previously installed in my home and had never experienced humidity levels over 50-55% prior to this zoning. The high humidity led to copper pipes sweating, staining and mold growth on the drop ceiling tiles in the basement. Sutton added insulation to these pipes to help alleviate this problem and I replaced ceiling tiles at my cost. Eventually, despite having had Sutton at my home 10+ times due to humidity related issues without any findings on their part, I discovered on my own that they had disconnected one of the HVAC returns from the system and left this ductwork emptying air into my drop ceiling, which likely contributed to the pipes sweating. Though they initially denied causing this, after several visits, they did eventually confirm my findings of the disconnected duct, admitted to having disconnected it during the zoning, and fixed the ductwork. After this frustration and continued failures to fix the humidity, I contacted another company. When they inspected my system, they found significant mold growth within the HVAC due to the humidity. They said the zoning was done improperly (mismatched zoning board that didn't work well with the brand of my HVAC system) and imbalanced, which led to the high humidity and mold. I paid them to clean the HVAC and install an air scrubber to prevent future mold growth. I contacted Sutton and requested they pay for the cleaning and air scrubber, but they refused. Sutton then inspected the system once more and found a misplaced wire on a circuit board for the zoning, which they claimed would fix the imbalance issue. This is after over a year of me calling them to fix my humidity issue and well more than 10 visits to my home by Sutton to diagnose and fix the issue. Their adjustment to the zoning board in fact did not fix the humidity and I remain with levels over 70% in my home. They outright refused to accept responsibility for my humidity problems, despite the mountains of evidence that it was related to their zoning work. Their only offer to me was to either install a dehumidifying system in my basement or to reimburse the cost of the dehumidifier itself, since I refused to let them work on my system again after this debacle. When I sent them the quote from the other company for the dehumidifying system, it took over 3 weeks for them to respond, and their offer for reimbursement was inadequate, well below the estimate I had obtained. I eventually had to contact the Better Business Bureau, and despite several attempts to contact them, Sutton ignored the BBB and their attempts to mediate this issue. I would STRONGLY recommend against using Sutton Bros for your heating and cooling needs, as they do very poor work and don't stand behind their work either.

This is the worst company I have ever dealt with.  I am certain if they didn't have warranty work they would be out of business.  They do not follow up on service calls.  Tell you they will call back and do not.  Show up and do not diagnose the problem.  I am forced to deal with their incompetence because of my warranty.  RUN and find someone else!!!

Forgot them showing up. Or calling you to let know. I used them about 3 years ago and they were great. What Happened?? New Owner?

After scheduling an appt last week that was cancelled same day, I tried again. Today the technicians showed up for a few electrical issues and when they couldn't quick fix them (they tried for about 5 mins) , they said their manager needed them to install a generator for someone else so they had to leave. When I asked when they could come back he said they were really busy and it could be weeks and suggested I call another company. And then he wanted $111 for the gas/trip fee.  WHAT?!?!

I asked to be placed BACK on their schedule and if/when they show back up and fix the problems, I'll happily update this review (and pay them the one time $111 gas/trip fee).

Trust is worth more than gold.  That comes to mind when wanting to talk about this company because i believe them to be very trustworthy.
When I heard Aurora ProServices promotion on the radio offering a free roof inspection with no obligation, I thought yeah, right. I was concerned about two shingles on my roof that looked like they were buckling. I imagined that whoever came out to inspect would find a way to turn that into a big sale. We senior ladies--I'm 80--are easily frightened. I was wrong.
The person who inspected--his name was Alvaro-(Al for short)--checked and saw that  the shingles were ok. But, while he was there he checked the rest of the roof and said all looked good. Al was very polite. Took time to explain. He was also on time.
So Aurora Proservices meant what they said in their ad. The Inspection was totally free, no obligation. And no searching for or creating a problem. (And anyone reading this probably knows what I'm talking about.)
The company also provides services for HVAC, Electricity, Plumbing.  Needless to say. should  there be any problems at this senior ladies home, Aurora ProServices is definitely my first , and only, choice  for whatever needs to be done. Thank you Aurora Pros.

I scheduled online for someone to come out on thursday.  I did that over the weekend but called on Tuesday because had not heard what timeframe would be. so they tell me 2-5 which is a large window when you work during the day.  I take the day off and had to take my son to an appointment as well.  I got stuck in traffic and called a few minutes before 2 and told them I was not sure where they were but might be ten minutes late.  The woman tells me they are still at a call so I tell her good we will definitely be there then.  My phone was about to die when I got in so put on charge.  I go to get it off charge at 3 and they had called at 2:30 and texted.  Since I did not answer they say they are not coming.  I had already called and said I would be there so it is stupid that you give such large windows and then someone does not answer right away you dont come.  any other services they give me window and they come.  they should tell people ahead of time if you are not by your phone when they call even though you have an appointment between a certain time they are not comin.  everyone's time is valuable, not just theirs.