The Plumbing & Air Service

Being that me and my wife are first time Homebuyers, we've been feeling taken advantage of with companies coming out to fix things. We have had our pipes looked at in our laundry room a total of 4 times and every one of the companies have told us different reasons behind the pipes linking. as we can see all companies have failed at fixing the problem because we are now back to square one plus more water damages!!! We decided to give one more try and that's when we ran into The Plumbing and Air service Co. Jake and Jalen came in asked some questions and along the way of fixing the problems telling us the cause of the linking and further damages from the water. Jake gave us the run own with different quotes to try and help us the best way he could. He definitely went over and beyond to help make sure we received quality work and information. They both helped me understand a lot that I know I can use in the future for our next home.  I look forward to Recommending this company and working with them again if needed.

Highly recommend.  Had a kitchen sink clog over the weekend.  Called dispatch; follow up call promptly returned by service manager who initially gave me a troubleshooting tip to try and save me time and money but unfortunately for me it wasn't enough to do the trick.  Called back hours later and again, spoke to same manager who was polite, professional and was willing to dispatch someone later that night once his last job was complete but at that point, I decided it was best to wait until the next day (Sunday) which he said he would put me on first thing.  I got a call early Sunday morning from the tech assigned my job letting me know what time he would arrive; again, respectful and professional.  He arrived and put booties on over his boots so as to not track anything through my house (unexpected but totally appreciated) and proceeded to diagnose and repair my clog, working cleanly and efficiently, also explaining what he was doing and why.  Super pleasant and totally professional.  I had done some research to find out what the cost range was for repairs in my area and found them to be within the range and not excessive so...and I had called another plumbing service who claimed to be 24 hours but hadn't contacted me despite multiple attempts so if you are in need of a professional plumber, my experience says go with these guys.  Joshua was a terrific plumber.

Easily a 5 star experience if I solely based my review on service rendered once Fletcher and Devin arrived at my home. Both were extremely professional yet friendly. Fletcher was very thorough in his assessment of what was going on, testing several different scenarios before he provided his overall assessment and recommendations. I will admit, the mere fact that when they arrived and were pleasant and professional and the service was quick, it negated almost all of my negative thoughts about the company. I docked one star based on the initial dispatcher not being clear when she took my appointment around 8:30 AM. She stated that my appointment would be from 1pm until 3pm when in actuality 1pm until 3pm was the window of time the technician had to arrive. After a technician was not at my home by 1:15, I called back, explained my situation (the fact that I had a hair appointment in Greensboro at 4 pm and could not take another day off work to wait ALL day for them to arrive) and eventually they were able to get my call to Fletcher and Devin. Life was good!