Best in Greensboro NC

Easily a 5 star experience if I solely based my review on service rendered once Fletcher and Devin arrived at my home. Both were extremely professional yet friendly. Fletcher was very thorough in his assessment of what was going on, testing several different scenarios before he provided his overall assessment and recommendations. I will admit, the mere fact that when they arrived and were pleasant and professional and the service was quick, it negated almost all of my negative thoughts about the company. I docked one star based on the initial dispatcher not being clear when she took my appointment around 8:30 AM. She stated that my appointment would be from 1pm until 3pm when in actuality 1pm until 3pm was the window of time the technician had to arrive. After a technician was not at my home by 1:15, I called back, explained my situation (the fact that I had a hair appointment in Greensboro at 4 pm and could not take another day off work to wait ALL day for them to arrive) and eventually they were able to get my call to Fletcher and Devin. Life was good!

John is the absolute best and communicated with me perfectly. He was prompt, professional and so nice. I'm so happy that my shower drains perfectly and he even cleaned around my drain!!! Top notch service and excellent pricing. He's going to be my plumber forever!!!

I highly recommend Ironwood Custom Remodels. We had the best experience of any contractor we've worked with - Ethan was great at communicating throughout the entire project and finished ahead of schedule and in budget, which is typically unheard of. We were very impressed with his professionalism and the professionalism of the subcontractors he hired. The entire project (laundry room remodel) was seamless thanks to Ethan.

We had a gas water heater go out and they came by first thing in the morning and had it done by noon. Great service and great staff with everyone being very professional and kind. I taught customers service and they nailed it. I highly recommend them.

Very thorough and professional service. They were able to work me in same day after I discovered a leak I didn't know the source.  They figured out quickly and fixed it right.  Replaced old cast iron with PVC from original toilet drain.   Replaced floor mount and wax ring.  Cutting old cast iron took the longest and is very noisy. But had to be done.

I would give this company and Chris Sampson (the owner) a zero if I could. We found them on Angie's list but should have vetted them further.  We asked them to put in canned lights throughout our house and Custom Electric in Greensboro NC destroyed our ceilings and walls and didn't even get the canned lights straight. We found out later they buried live wires in the wall. It was so bad we called the North Carolina Electrical Board to report them and subsequently they were reprimanded (case 2015-1077). Ultimately we ended up firing Custom Electric and hiring another local electrical firm to fix their mistakes so we could get our project completed. I don't recommend them.

I cannot recommend this company since they do not keep their commitments for being punctual. I was originally given a time span of one hour and they never showed up, and did not even have the decency to call me.