1-Tom-Plumber

They were quick to inquire about the job I contacted them with, but ghosted me after I gave them details of what was needed to be done. Not much help.

The representative was very professional and courteous. He knew his job well and was very helpful with my issue. I would recommend him to anyone that would require this type of service.

Eli E. Ezrow

Had a small issue today with my main line pipe. Called and they were at my house in less than an hour. Super respectful of our house, and they did a wonderful job resolving my problem. These guys are for sure #1 in the #2 business. Next time I have a shitty problem, I will call this company. I highly recommend them!

Our outside faucet suddenly became stuck on.  I called 1-Tom Plumber to come to my house to repair the faucet and Michael came within a couple of hours and had to replace the faucet.  Michael did a good job and we were back in business.  It was much more expensive than I expected, but it was after hours and it's fixed. Thanks Michael.

1-Tom Plumber has incredible service and staff. Very friendly and knowledgeable. I would highly recommend to anyone.

PLUMBERS with HONESTY & INTEGRITY: After getting put through the ringer with one of their competitors, I was referred to 1-Tom-Plumber by a friend who stated that everyone I worked with there has been transparent, given me the best price and done the best work. Ryan, came out quickly to help us in an emergency, clearly articulated the problem and said this is what needs to be done. Ryan stated that what we had previously been quoted was actually on city property and therefore we shouldn't be paying for it and in fact our sewer line was just fine. He didn't try to upsell us naive first-time homeowners, he treated us like family. I would use Ryan and 1-Tom-Plumber for ANY of my plumbing needs moving forward as I know I will get an honest, fair price and the work will be done right. I will recommend them to ALL MY FRIENDS.

I had a sump pump fail, and 1-Tom-Plumber was able to get me someone within a couple of hours on the day I called. Adam helped us out. He was professional and upfront with all fees. Installed a new pump in no time, at an affordable price. Thanks for your quick response.

We had a drain back-up, of course on a late Saturday night. Our condo management contacted Nathan @ 11 P.M. Within an hour, tech Joe showed up and fixed the problem. Friendly & excellent service!

Horrible experience, beware of overcharging!
I emailed details of the vanity replacement via Yelp (2 sinks, 60 long vanity, remove existing vanity, replace with new vanity of the same size and install new faucets), and someone from the 1TomPlumber called right away to verify the job/details. I called several times and talked to company reps (including Sonny the owner) to provide details and schedule the appointment. The company rep. said while they couldn't provide a fixed price, the rough estimate was in the $500-$700 range. The plumber and his trainee assigned to the job showed up about 30 minutes late and reviewed the job. I asked if it would be possible to install the old faucets in our downstairs bathroom, and after reviewing the job he gave me an estimate of $2100. I was flabbergasted at the estimate! So, I said to remove the faucet reinstall, and the price estimate came down to $1400 which was double the original estimate which was still unreasonable. I spoke to Sonny the owner, asking him why the estimate was 100% more than the estimate. He ended up telling his plumbers to leave my house without servicing, even as I was going to relent. So unprofessional! I am so glad I didn't use 1TomPlumber. I called other top rated plumbers (Anderson Hill Plumbing, Flowrite plumbing) and their estimate was $700. The one I selected came out the next business day, installed the vanity, with the new faucets (did a fantastic job!) for $700. For another $300 he reinstalled the original faucets in another bathroom ($1100 less than 1TomPlumbing).  It was a horrible experience so beware that they are trying to jack up the price on unsuspecting customers.

Came so quickly and resolved plumbing problem quickly and efficiently. The plumber explained everything and was very friendly.

Teenagers. Right after having a discussion about courtesy flushing when you have a monster dump, my granddaughter did just that and followed that by using an inordant  amount of TP. Sigh. Her mom broke the news to me. I told them to put the seat down so I didn't even have to see it. I put in a work order and wondered how long it would take to get it fixed. Shudder.

Within an hour there was a knock on the door and a very pleasant man told me not to worry and he would fix it up. And he did, taking his bucket and plunger and left. I was so happy I didn't have to deal with that mess. Life is good.

As a renter who was experiencing a hot water line leak that three of our building's maintenance technicians were unable to diagnose or repair, this business really came to our rescue in a pinch. 1 Tom Plumber sent someone out, who was able to diagnose the issue within minutes, come up with a solution, and was ready to begin work immediately. Unfortunately, our building's management has water shut-off policies that held them up for 24hrs, but once they were able to resume work, they  were done quicker than I could have imagined.  They had the ceiling pieces out, making as little intrusion as possible into the drywall, and cut out the bad part of the line, fitted a new piece in, and cleaned up perfectly. I wish there were a 10-star option, because I can't thank these guys enough. In an emergency, these are the fellas to call.

I have used 1-Tom-Plumber twice since purchasing our home back in Mid 2019. If I was basing this review solely on my first experience, I would give them 5 stars. We had our water heater replaced and the pricing with install was reasonable and the representative that came out was perfectly professional.

However, if I was basing this review on my second experience, I'd give 1 star (or less if possible). I've actually had time to let myself cool off for a few months and thought about letting it go, but I just can't.

I called their office to get a quote for reattaching a garbage disposal and connecting a new faucet to my kitchen sink. We had just finished getting new countertops and a new sink installed. I was explicitly clear on the phone about what I needed. No troubleshooting necessary, just this is what I need to have done. They said they could not give me a quote over the phone and that they would need to send someone out.

I was on a time table because we were about to leave town for a week and I wanted to make sure everything was connected properly before we left for vacation. They were the only people able to make it out same-day. The rep comes out (and you could tell he was fairly new). The cost for connecting an *existing* disposal with new hardware already purchased? 550 US dollars. If I had spent 20 minutes on YouTube, I could have pieced this together.

If I did not go through with their service, I'd be charged $80 for them being there, even though I was extremely clear over the phone about what I needed. I didn't get a ballpark quote or anything. If I had known it would have been a dollar over $200, I would have done it myself.

But it gets better! After the install was complete, the pipes were leaking. They were *about to leave* without fixing it and I said something. Of course they disassembled and did it correctly the second time, but proceeded to say they would recommend replacing the PVC with another material. I asked how much that would cost. $225. Was that recommendation made to be before the install? No. Only after their $550 worth of work was completed did they then recommend this.

I then asked if this starts leaking tomorrow, are you going to come back and fix it? I was told yes, but I would have to pay an additional $225 to have them come back and fix the work they had just done. This is simply bad business. If anyone is paying you for a service, it is the expectation that it is done correctly the first time.

Lastly, the bill didn't have a specific service listed. It was just categorized as misc. with the $550 bill attached. There wasn't a single other misc charge in your coding system you could have used for your 25 minutes of labor with *zero* materials provided by the company?

The icing on the cake - the plumbers putty used to install the new, black disposal ring to match the new black sink was installed with white putty. The excess had not been removed and there was a white ring of excess putty that I had to remove with a brush to make sure the finish looked professional.

I am highly disappointed with the service, the pricing, and the attitude that was given to me. I'm a fairly chill dude 99% of the time but it took everything I had to stay calm in the moment. If you need a major appliance replaced? Go for it - I can't say anything negative about my experience there. Simple plumbing work? Go elsewhere. Find a handyman.

I had a backed up drain line, I called 1 Tom Plumber at 8:15 am around 9:30 the tech shows up. By 11 everything was cleared, the work area was cleaned up and we were back in business. If you need any plumbing service or a drain line cleared out call these guys you will not be disappointed.