Pipe Monkeys Sewer and Drain

Arrived on time. Job is done. Came with a new student. Work is quite slow. Most of time is sitting on floor directing the student to think, learn and work. The student did 90% of work. The job including cutting the drainage pipe under kitchen sink and installing a new pipe from the kitchen sink to the drain pipe took one hour and 15 minutes. Charged for 2 hours of labor. I paid for the time of student practice.

I have the worst tub drain imaginable and Wakeem and Kirk worked their magic and it's good as new. They were very courteous and even cleaned up after the job. Thank you so much, Pipe s!

Kirk is fantastic!!! Super quick at responding and was pleasant and patient over the phone when I described the random pipes screaming in our walls last month. He scheduled a 2 hour time frame and showed up ON. THE. DOT. He's incredibly honest and fair and admitted it was the first time he'd ever come across this problem. Since he wasn't exactly sure what the issue was, he proposed changing the fill valve and assured me if that didn't fix the problem, he'd come back out. Well, that fixed it and it's no longer a Scooby-Doo mystery.

Our only issue now is that the toilet tank sometimes doesn't fill up all the way but I called him today and he's swinging by to take a look and assured me he'll find out what the issue is - which I have full confidence in.

The only reason why I knocked off a star is because when his helper changed out the fill valve, he left our bathroom a mess and had stuffed the old fill valve in the already full teeny bathroom garbage can instead of giving to us to throw out. There was water that went all over the floor too, which he cleaned with paper towels that were also stuffed into the can. Even so, that was minor and can be easily improved upon. What you CAN'T change is Kirk's expertise/knowledge and excellent customer service.

Kirk unclogged my main sewer line and was able to identify a rock that was causing blockage in the main sewer pipe. He came up with a minimally invasive plan to remove in the rock which was a success. Kirk had fair prices and was thoughtful about how to keep costs low. He also explained the situation thoroughly throughout the entire process and patiently answered all of my questions. I was very satisfied with his service and would not hesitate to call Kirk again in the future.

Booked an appointment on-line and everything was fixed the next day before 3:30 PM. Friendly guy, fast, good work, not super cheap, but I have a feeling you get what you pay for. He snaked the drain, replaced all the PVC pipes below the kitchen sink, put new baskets in the sinks, and totally replaced the working parts in the tank of the toilet in the ensuite bathroom. Highly recommended.

Although Pipe Monkeys doesn't deal with hot water heaters or their replacements, they took time out of their evening to  help me prevent a flood in my basement. There was no request for compensation or a review. It is hard to find compassionate companies nowadays and to have someone understand the panic of a leak/flood while caring for a baby was surprising and comforting. If we ever need sewer or drain repairs, I will definitely call them again.

Pipe Monkeys Sewer & Drain  corrected the clog that was within the drain with professionalism as well as explained what he was doing step by step.
Thank you for your courtesy and professionalism.

Kirk is amazing! He is super nice, polite and efficient. He was able to fix the toilet in less than 5 minutes.

I use them to do my annual sewer cleanings at both my houses because i like how they handled my first couple of clogs. My sister hired them for her house. Efficient. Easy to book. Wonderful informative and intuitive when they educate you on your sewer drain.

Look elsewhere. Used twice. Extremely expensive job the first time, and didn't resolve the 2nd issue and still billed an insanely high rate. And sent someone who didn't have all the tools with him either.

We had a sewer backup and filled out a Sewer Backup form on NYC.gov/311 to report it. After reading some reviews on Yelp and Angie's List, we decided to call Pipe Monkeys Sewer and Drain to resolve the issue.

The NYC DEP (Department of Environmental Protection) people arrived first to respond to the Sewer Backup form, and confirmed that there wasn't a problem with the City sewer main. Kirk from Pipe Monkeys arrived afterwards, within the prescribed timeframe. He quickly diagnosed the issue, which turned out to be an overlooked chore that anyone can perform: an annual (or twice per year) cleaning of the house sewer traps. Kirk then demonstrated how to open our sewer trap plugs, how to clear blockages with a regular toilet auger, and how to properly reseat the plugs.

Pipe Monkeys was on the expensive side for resolving what turned out to be a simple issue, but we had a good experience with Kirk. We especially appreciated that he explained and demonstrated how some maintenance tasks can be performed without a plumber.

I would consider using Pipe Monkeys again, to handle more complex work suitable to their expertise.

Kirk was a wonderful guy. His company didn't cover my needs, so he contacted someone on my behalf to get me the help I needed. Wonderful customer service.

After having some terrible experiences with contractors recently, I reached out to Pipe Monkeys Sewer and Drain and he sure did reply back immediately. In fact he was very responsive. He showed up on time after scheduling an appointment and installed an RO water filter and a garbage disposal for me. Both works perfectly and no issues!

I reached out to him again few weeks after when I had a clogged shower drain. Once again he was very responsive and came to snake the drain. We ran into another issue and he gave me consultation on what would be the next best step towards fixing the drain.

I will definitely be reaching out to him again in the future when I need plumbing services!

The owner is very nice and responsive. The rate is also very reasonable. However, he is a bit carelessly with his work and didn't have all the right tools with him. I am left with damaged bath tub with scratches and dents. Not to mention he was not able to complete the repair which I still paid. I am fine with paying since he did spend the time, just not happy about the damages made to the bath tub.

I ended up hiring another plumber who was able to complete the repair in first trial.

We connected with Pipe Monkeys. They were quick to respond, offered a great price, they came the same day and finished the work ahead of schedule.

We would definitely recommend and make use of their services again.

Thanks so much again, Kyriakos!

Came out right away and fixed my storm drain. Rotorooter had quoted me $1695 to do a hydronic flush. Pipe Monkey charged me $200 to snake the dirt runoff from my sod project that got deep inside the drain system. Seems to be working great again.

Issue: Clogged bathroom sink drain.

Spoke with Kirk, he was very friendly and courteous! Scheduling was fast and responsive, I got a heads-up call from the plumber who was dispatched notifying me about 30mins before he would be arriving within our scheduled window.  

Resolution: Nick came, he snaked the clogged main pipe, and went on his way. He was nice and competent, cool guy! It was a good experience, nothing out of the ordinary happened. There was some mild splatter as the snake head was being removed, maybe this could have been foreshadowed and I would've removed a few items from the bottom of the sink to avoid it in hindsight. Nothing a quick wipe and rinsing a few things couldn't solve. If you happen to be in this situation, leave the area clean and clear!

Price was agreed prior and paid. I'm not sure what the average price is for this service in the area. The impression I get is that it may be slightly above average, but I'm talking out of my ass here lol just a guess, personally I'm a believer that everyone should charge what they feel makes doing something worth it. In certain situations I don't like to negotiate down because I don't like dealing with that myself, especially in this line of work, if I was a plumber part of my pricing consideration would be for the annoyance of work factor haha. For the experience I got, I'd say it was worth it and fair.

They seem reliable, I wouldn't hesitate to recommend them or reach out for future needs.

I had broken shut-off valves on my bathroom sink.

They to my messages very quickly and we easily set up a time to get the work done.

Showed up on time, and valves were replaced quickly and professionally.

Much cheaper than other quotes as well.

Wanted to do some tree roots maintenance before my lines get backed up.

Called pipe monkey and Curt (Kurt?) Picked up after 4-5 rings.  Very courteous and professional, was able to schedule me for next day morning.  

Nick, nice young man called half a hour ahead of our appointment time and informed me he would be about 15 mins late which was totally acceptable and professional.

Came. 25 mins of rooting and he's out.

Only complain? I was quoted $175-$225 (which is already on the High side) and I figured a 20 minutes maintenance job would land me at $175.... but I was actually billed  $200. It was a bit much for just rooting Maintenance. Locals charge between $125-150....  and does about a good solid 30 minutes worth of cleaning.

But for professional, courteous and quick service? I guess paying a bit more is worth it if you can afford it.

Friendliness: 5
Price: 4 (higher means more $)
Job done : 4.5
Cleanliness: 5

5 stars best & honest plumber in NYC.
Very reliable, affordable and service is usually very fast.

Our bathroom sink was clogged and wasn't draining at all. Texted Sunday evening and set an appointment for the next afternoon. Got a call an hour before saying they were on their way. Arrived on time and fixed the clog in 20 minutes. Cleaned up. Quite reasonable rates. Would definitely use again.

I called Kirk for a camera home sewer inspection as part of a home inspection and he was able to accommodate me despite the short notice. He was on time, efficient, and I learned a lot about sewers and sewer maintenence. He even looked at the hot water heater and gave us advice about maintaining it as well. Will use him and is company again in the future as needed.

Really happy with Pipe Monkeys. Called on Friday to schedule an appointment for Saturday - they would have come same day if I didn't tell them not to!

The tech showed up right at the beginning of the 2 hour window on a Saturday and unclogged my bathroom sink in 20 minutes. He even cleaned up the sink basin after he drained it out and checked for operation. No overtime, no extra charge, just quick and easy. I'll definitely call them again.

Responsive, accurate quote, knowledgeable technicians. Would recommend for plumbing issues in NYC.

These guys are the absolute best!! They are always accessible, show up when they say they will and always go the extra mile to make sure the work is completed in the best possible way.
Today they came quickly, cleaned up the back up sewer mess in the backyard and even started the process with 311 to get the city out here to fix the main sewer pipe.
We also used them twice before and were always super happy with their customer service and their work ethic.  Definitely a company you would be happy to deal with in the most challenging situations. Thank you Pipe Monkeys!

Highly recommend!  I needed my kitchen faucet replaced and reached out to them.  They responded quickly and had availability.  The plumber called about 30 mins prior to notify me he was on his way and showed up at the agreed upon time.  He even remembered to bring the longer supply lines from our initial chat!  The plumber quickly swapped out the old faucet and put in the new one.  Great service - easy to schedule and the repair was done  quickly and reliably.

My garage was flooded, drains were clogged. Came immediately to unclog it, and clean up my garage. Speedy service and nice people. 100% Would recommend

Very fast, timely, respectful and knowledgeable. Mainline had a sewage block and technician was able to come within 1 hour and resolve the issue within 1 hour. Also showed me how to resolve this myself if it happens again.

The price was very fair, would recommend to friends and family.

Kirk was perfect. Prompt, professional, completed the job carefully and explained everything while he was doing it. He finished early and with the free time gave us an inspection of the plumbing in our house and educated us on how to keep our house problem free. I would absolutely recommend kirk to everyone and i will definitely continue to use kirks services. He is really honest and trustworthy and exactly the kind of person that you want taking care of your home.

Our bathroom sink got gradually more clogged over the past few months, with Drano/Liquid Glug/an accordion plunger/zipit drain snakes no longer helping at all. At this point, the sink would fill up and take an hour or two to drain fully, so it was effectively unusable.

I messaged Pipe Monkeys, the owner got back to me very quickly, and I called and scheduled an appointment for the next day. They sent out a plumber who arrived on time (especially impressive given there was no parking for several blocks near my building), took a look at the sink, did some tests, and had it snaked and completely fixed within maybe 30 minutes or so. He also explained if that snaking hadn't worked, other tools and options he was ready to use to get the clog fixed.

The total cost was $175 + tax.

That was a pleasant change from quotes from other plumbing options near me ($200-$350) who had way fewer reviews on yelp and way lower ratings.

Overall, 10/10 experience:
10/10 price
10/10 communication/scheduling/arriving as expected
10/10 plumbing services/speed/quality

Would definitely recommend without a moment's hesitation!

Kirk was amazing answered all my crazy questions! Reliable, fast and professional!! Replaced an old cracked toilet with a lovely brand new one! I highly recommend them!  Search no more these are your guys!

Nick came over and was great. Nick was prompt, nice, and basically was a God send. The job was reasonably priced as well. We have found our neighborhood plumber company to call.

They are very responsive and get right on the job.  They understand what it takes to get your plumbing back in business and then they bill you afterwards.  I like that.

They came the day we called, were so nice, and fixed our clogged sink so quickly! Price was very reasonable, will definitely be calling them again when future issues inevitably arise

What can I say? These pipe monkeys saved the day fixing my main sewer line and $700 I was overcharged by an incompetent plumbing company I initially called solely because they were close by.  Never again. Pipe Monkeys are where it's at!

They responded quickly to my Yelp request with a fair quote. The plumber came on time yesterday and began disassembling the old vanity and sink. Because the Amazon faucet I ordered was delayed in shipping I ran out to several plumbing supply stores to get a replacement. By the time I returned he had the new vanity in place but hadn't cleaned the area under the old vanity. Too late at that point. He attached the marble top without understanding that the sink was an undermount type. He had to disassemble and remount. I had to go out and get a ball slide for the faucet stopper because the mechanism would not reach the drain. He had to install two extension pipes which added an additional cost of over $100. I did not question any of this because I did not have enough time to watch him work and care for my spouse with Alzheimer's. After he left I noticed there were leaks on both hot and cold water lines at the turn off joint. I called and left a message on his number and have not heard back. This morning I discovered he actually mounted the sink backward accounting for the additional pipes! Bad work!

Follow up review. The owner Kirk called me and immediately set up an appt to come at 11am. He totally fixed the problems and was very apologetic. I appreciated his explanations and courtesy. In fact I am using him to install my new toilet and bidet. Great work!

I used Pipe Monkeys (Kirk) to install an in-line under-sink filter. He gave me information over the phone and helped me to make decisions. He came to my home on-time, wearing a mask and very, VERY polite. He started work immediately after assessing the situation. He involved me in where to place the filter and was very easy to talk to. I would definitely recommend and use them again.

In spite of the mixed reviews I decided to try Pipe Monkeys, which may be why my results, understandably, are also mixed.  On the plus side Kirk was personable enough, diligent and punctual.  I had two items that needed to be addressed, both in the tenants bathroom in the apt of my mom's house.  The main one was a leak which I assumed was from a worn rubber washer on the valve.  The other was a slow drain on the tub.  When he came he started on the leak but after changing the washers the leak continued and he said he couldn't fix it because the valve itself was worn and so the whole system would need to be changed.  He explained what it would require and the estimate of how much it would cost and then gave his suggestions of what he thought should be done.

He then snaked the tub being careful to give the disclaimer that if they were old pipes they may break but that he would be careful. Luckily and due to his care the pipes did not break and he was successful.  So Kirk was able to improve the flow and the tenants have since reported that there was a noticeable difference.  So very pleased w/the work.

The complaint I would have is w/his pricing.  I contacted Kirk a week before and he said he would look @ it and made an appt. The day before he came he called to verify the appt and to give me a quote. He said he'd have to see about the leak but it would probably be about $250-$300. When I asked him if this just for the leak he said that that was the price for both.  The price for unstopping the drain was $175 but if he was also able to stop the leak then it would then be around $250-$300. This seemed reasonable.  I also asked what manner of payment he accepted; he said cash, check or credit card.  I also asked if he provided a receipt (which I need to file for taxes) to which he answered: 'of course!

When he finished the job I told my mom, who had said beforehand that she wanted to pay by check.  I told Kirk and he said that actually w/first-time customers he preferred a credit card.  He then said it would be $299.  In the confusion and since my mom who is 97 wasn't understanding the situation she handed over her credit card and Kirk processed the payment.  It was later when I was reading my notes did I realize that he had said the price to snake the drain was $175 but IF he also fixed the leak it would be $275-$300.  So I'm not sure if there was a misunderstanding.  Or if he ultimately thought the replacing of the washers (which I provided) warranted the full price; or if he suddenly raised his price for the snaking. but for this reason I believe his prices were not reasonable.  It reinforces the fear of getting workers like plumbers and the reason why many people hesitate: because not only is it expensive but then the problem isn't solved anyway.  It doesn't help either that workers are hesitant to to give you an estimate.  The whole system of comparing quotes is an illusion since when Yelp submitted the job for quotes not one of 8 companies responded w/a quote.

So for what it's worth Pipe Monkeys does do professional successful work but there can be problems w/the pricing.

The business was very responsive with providing me a quote and availability.  They provided a heads up when they were on the way and was very prompt with the time they said they will arrive.  The plumber was knowledgeable in addressing the matter and was able to resolve the issue.  I will definitely consider them again in the event another plumbing issue occurs.

Their employee, Nate, was very knowledgeable, helpful and patient. Not a lot they could do in our case, but would definitely call them again.

I didn't actually use their service. The 5 stars is for how responsive and flexible they are. I called asking for same-day consultation and possibly service. I thought it was an emergency situation so Pipe Monkeys made it a priority even though it was just a free consultation-- they were on their way when the person doing the inspection changed their mind and said this is NOT AN EMERGENCY SITUATION. I was relieved, but I had to call and flip-flop on Pipe Monkeys.

I'm sure that was very frustrating, but they did not let on.

I'm pinning them to the top of my list if I ever have a real need arise. I really appreciate how responsive they were. Thank you.

I called in the morning because we noticed some water coming up from the bathroom shower, Kirk immediately told me the main sewer line was backed up. He told me someone would be here between 1pm and 3pm and they arrived at 1:15pm! The employee came in with his mask and was very friendly and took care of the problem quickly. i highly recommend this company.

Moved into the neighborhood in July, and within the first week of being at the place, had a bubbling toilet that wouldn't flush properly, back-up into the shower, and gurgles from the sink (all in the basement). Called Pipe Monkeys and Kirk was able to basically diagnose over the phone. Had a team member, Nick, come on sight the very next morning, who confirmed and fixed the problem. Wore a mask, cleaned up after himself, even explained in simple terms for me the crux of the issue.

When a heavy rainfall caused some (minor) flooding out of the same pipes in the basement less than a week later, they came right after the storm passed, rechecked and recleaned everything - at no cost. Nick's inspection led him to believe it was residual debris/cleanout from the previous visit that was causing the issue. As we had no power, he cleaned out the trap by hand. Again, wore a mask the whole time and cleaned up after himself!

Keeping an eye on things to make sure no more bad luck, but could not have been happier with the clarity and quality of service - both at the office with Kirk and at my residence with Nick. Very satisfied.

I mean this in the best way - I hope I never have to see them again!

Great experience from beginning to end. When we called to have him diagnose a leak in our shower control valve as a second opinion to another plumber whom we felt was trying to gouge us, Kirk set the appointment for the next day, on a weekend, as a drop-by to check out the problem. We know very little about plumbing, but a friend of ours had told us he thought the problem might be as simple as a new cartridge; the other high-end plumber who had checked it out told us it was most likely the shower body, which would require them to go behind tile, open the drywall in an adjoining closet, and do a significant amount of work, estimated in four figures just for the plumbing, to say nothing of the wall and tile repair that would have to be done. Based on our friend's opinion, that first plumber's diagnosis didn't sound right to us, so we called Pipe Monkeys based on the reviews here. We are so glad we did.

First, Kirk showed up precisely on time as promised for the diagnosis, appropriately masked, and reviewed the issue with me. Next, he stated that he thought the issue was indeed a cartridge due to the pattern of leakage, and that we just needed to secure the part for him (since it was a high-end specialty brand that would need to be ordered) and call him when we had it in hand. He was VERY explanatory throughout, which I greatly appreciated. Finally, as he was wrapping up, I asked him how much for the initial visit, and he said, Nothing for today. I have an hourly minimum; when I come back to put in the part, today can be part of that; call me when you have the part, we're good. It's hard to find that kind of trust and good faith in contracted labor these days.

We ordered the part, and when we received it, we called Kirk and he again offered to come out the next day (he even offered to come out the same day, but we were busy) and again, he came on a weekend, totally convenient for us because we work long days during the week. He arrived per his scheduled time window, at the early end of the time window. He worked carefully and replaced the old part with the new, tested it, even provided guidance for other work we needed to have done before leaving. Everything was done in less than an hour and we were very happy with the quality of the work as well as the advice. He's going to be our go-to plumber, thanks to all the Yelp-ers who reviewed him!

Excellent customer service! I called for a quote and the gentleman I spoke with was very honest and professional! I will definitely use this company for any of my plumbing needs!

As much as I would like to I cannot write a positive review .
Hired to install a kitchen sink and faucet and also to run a water line over to my fridge for icemaker . No problem with the sink and faucet but not so happy with the results of the other job. Kirk, who showed up to do the job,was not prepared with proper tools or materials to do the job .I provided the kit with extra length of tubing for the water line and hardware .
He still had to ask to borrow hardware . He left the tubing hanging down off the wall and ceiling and asked if I could get some duct tape to finish it after he leaves . I made the mistake of letting him leave it like that .
I called the next day to complain and he did come back with no hesitation , with some tape but still ran it sloppily and left it looking like shit .
He even asked if he could use my paring knife to cut the tape.
I was charged 30 bucks for parts and I'm not sure what parts they were cause I couldn't make out the receipt.
     I'm sorry brother but you need to do much better . Take your time and come prepared and you won't need to rush the job .
Oh and you left sawdust on my counter top and various debris all over my kitchen.

Just want to provide an update with my experience. I contacted Kirk as soon as I saw water mark spreading out from underneath the toilet. He sent his guy promptly and the gentleman that came replaced the wax ring in less than an hour and didn't leave a mark or a piece of garbage by the time he left. I wanted to give him a tip but he refused it. I insisted again and he refused it again.

Thank you for coming back to remediate the issue!

Kirk is a joy to work with and does an incredible job!
We've hired him twice already to help us with our old house's pipes.

Thanks, Kirk!

Hired them for sewer cleaning. They came on time, on budget, came prepared and clean after work were done. Nice guy who know what he is doing. 5 stars.

We had a faucet problem in our kitchen- called Pipe Monkeys- within 2 hours we had a new faucet- great help/diagnosis  over the phone, and Nick showed up and replaced our faucet in no time!! would definitely recommend!!

They did a great job cleaning my storm drain pipe. The plumber called to inform us of the time when he'll arrive, showed up on time and was able to fix the problem quickly. I would definitely use their service again.

My house had a laundry list of plumbing issues so I got to work with some of the plumbers around Middle Village area. By far, his skills are excellent and the price is fair. Pricing is hourly rate plus the parts.

Kirk came with his assistant Nick. They both put in hard, honest, labor intensive work. Kirk diagnoses the  problems fast and get his hands dirty to get the job done. He does leave holes behind for me to do the patch work, but that is true with everyone else.

I will definitely call Kirk again for help. Will recommend him.

Can't recommend these guys highly enough. Fast, efficient, honest, and reasonably priced service.

I needed a plumber quickly due to a clog in my commercial sink, and I was so pleasantly surprised when the gentleman who came not only resolved the clog but also was able to fix another pipe that had become dislodged.

I had a bathtub drain issue which lead to toilet and sink drain issues.  They were able to trouble shoot despite challenges with the leaking shut off valve. They also found additional issues they fixed and reasonably charged me for the entire job.  During covid distancing they were very professional and managed the logistics well.  I highly recommend them for your drain and plumbing issues.

Hired Pipe Monkeys once to replace a leaky faucet.

They arrived on time and did a great job.

So when our toilet got clogged from a pill case falling in and clogging it we reached out to them first.

They were able to come by pretty quickly, which is great when you have only 1 toilet and it's clogged.

They fixed it fast as I watched and asked them some questions about the tools and what they are doing so that in the future I could fix some clogs myself.

I also like how they don't play games with their quotes. Some other companies give a low ball offer and then always increase it. They gave an average price and when it happened to be easier, they ended up charging less.

I would definitely recommend them.

Kirk is a very caring and professional business owner. He's a pleasure to work with and I will be calling him for any other issues I have with my pipes. Thanks Kirk for the great job.

Great guys! Quick response, they went above and beyond compared to their competitors. Solved an ongoing issue with two clogged drains. They care.

When anything pipe related happens to you, panic can set in. I trusted the Yelp reviews, and boy I'm glad I did.  I was able to book something late at night and have someone from these lifesavers come by noon the next day.  They let me know the window they'd be arriving at, texted me to let me know they were on their way and once here, proceeded to identify and fix the problem quickly.  Highly recommended.  I hope to not need to have that feeling of panic again, but having a trusted professional to go to especially when you're panicked is a Godsend.

Pipe Monkeys are amazing!!! They stand by their work! Honorable! Fast curious service reasonable prices. Repair man showed right up fixed our problem. Great service really nice company. I recommend them all the time. I've used them twice. Both times stellar service! Look no further these are your guys!

Absolutely terrible customer service. And the prices were off-the-wall for a simple fix that I knew exactly what had to be done literally took 10 minutes for the people that came to do it and this guy wanted to charge me $250 don't use them

The team was hired to clear a very slow running sink drain. The work was completed with good results and the price was more than competitive. Did they also install a vacuum under my pipes? The drain clears with such force, I need to take care my hand is not pulled down the drain along with the water!!!

Kirk came today to fix a problem that we had after our refrigerator was installed.  He was polite and safe, wearing a mask.  He got the job done very quickly and gave us an extremely fair price.  He was courteous and thorough.  I'd highly recommend this service to anyone!  Thanks so much to Kirk and this great company!

RECOMMEND.  First, the owner was collaborative and accommodating when I booked, and clear on price. Then, Nick the tech called to give an hour's notice, arrived on time, brought the right tools, and resolved the job within 20 minutes (which a different company had failed to resolve within 1.5 hours.)  He also offered to clean up.  GREAT. I will definitely use Pipe Monkeys again and recommend.

Showed up in a mask and at the top of the wait time window provided. Was quick, thorough, and kept to price quote. Very much appreciated!

We get sewer backups a couple times a year in our 3-family house. It doesn't help that our house sits in front of the manhole & a sewer hub,  where all the street debris likes to settle & torment us. And, our upstairs tenants include four women, with thick long hair that is always clogging our pipes ....

Anyway, it's gotten that all I need to do is sniff the air in our hallway -- and know that trouble is brewing from that telltale, horrible, sewer gas smell. And there's usually no time to wait. I can go from a sniff to an entire flood inside our 1st floor apt within the same day!

So, about a month ago, my nostrils sounded the alarm, and I called our regular sewer guy. Well, of course, he was out-of-town. Then I called another guy we had used and was OK, but he couldn't come out for at least another day. More calls to others here on Yelp, and it was like Backup Sewer Day in NYC, everyone was busy.

Pipe Monkeys was a new business, and I prefer to use contractors who have a whole big bunch of positive Yelp. But, no choice. So I called. And Kirk, the owner of Pipe Monkeys, said he'd be right out within two hours.

Turns out Kirk had been a manager for over a decade at the big name sewer company that everyone's heard of. He had a nice big, strong machine. He automatically snaked my sewer in both directions -- toward the street, and then toward the house -- something other guys don't mention doing, and when i ask, I've been charged extra. And he was infinitely patient. The snake got through, but Kirk was determined to snag the cause, so he kept at it until something big and furry and gross came back. He said it was so much hair, it looked like a wig. Or, it could have been gunky, shredded tree roots.

Also fabulous: It was after hours, but he didn't charge me an Emergency fee. Can't tell you how many times I've been slammed before -- even with my regular guy. And his rate was very reasonable -- less than most. And he's smart, grew up in Queens, and speaks perfect English. Plus Greek, for those of us in Astoria.

Well, a few days ago, I smelled that sewer gas smell in the hallway again!! I couldn't believe it! And when Kirk opened up that big grate inside the garage that leads to the sewer pipe, we saw all this debris and gunk ... The city had just been out to replace our water main pipes in the street, and Kirk's theory is that a whole bunch of the excavated street ended up in the nearby sewer main, clogging it.

Well, here is an honest, conscientious guy: After Kirk cleaned out my pipes again, he called the NYC 3-1-1 line, and got the city's sewer dept to come out and flush out the main sewer with this high-pressure jet stream. By doing this, I shouldn't have another problem for a long time. Which means I won't be needing Kirk's services. So, to help this new customer, Kirk voluntarily lost some future business from me.

That's what I call customer service and integrity.

I'll never call any other sewer drain company but Pipe Monkeys ever again. Thanks, Kirk!!  Marianne in Astoria

I live in an old Co-Op in Jackson Heights in the Historic District. My partner and I had an issue with one of our showers that never drained and we tried everything that we could over the counter.

I posted on yelp asking for quotes and Kirk responded promptly via text and we arranged an appointment after I sent him some images for a quote. I received several quotes from people and Kirk's was not only competitive, but his breakdown was really comprehensive of what the task was going to entail. He arrived early, went to work immediately, and cleaned up like he was never there.

If you're looking for a clean, good, knowledgable person to do a job involving pipes or drains in your home, I cannot recommend you Kirk enough.

More details on the job and why it was more complicated than it should have been:

- The previous owner of my building redid their bathroom but instead of allowing the shower pipe to be accessible, they installed a grate over the pipe making it not accessible because of shoddy workmanship

- I was honest about this in my request detailing that the pipe was not going to be easy to get to and that a snake was not going to be able to fit between the grate

- Kirk mentioned that he was probably going to need to saw the grate to get his tools in to work on the pipe and walked me through the process so I knew what was going to happen

- He came prepared with the tools, cut the grate, got into the pipes and cleared it out

My shower runs the smoothest it's ever run and I cannot thank Kirk enough

I called Pipe Monkeys to unclog our toilet and Kirk came within 40 minutes as promised over the phone and fixed it in 2 minutes. He didn't make me feel embarrassed for the clog and was kind enough to clean the floor afterwards.

We also had a slow draining faucet that could be improved using an enzyme solution that he had but explained that this may be caused by how old our building was. I really appreciate the honesty and his quick service. Would definitely recommend to anyone!

The Pipe Monkeys team was great from start to finish. First, they responded to my message right away with an accurate quote, and they gave me an appointment for the next morning (it wasn't an emergency issue, so that was fine). The next day, Kirk kept me informed about his arrival time; when he did get to my apartment, he was helpful and informative. He quickly figured out the source of the leak, went back out to buy some needed parts, and returned promptly to finish fixing it. There were multiple payment options, and paying was easy. I will definitely call them again next time I have a plumbing issue.

The drainpipe under our bathroom sink burst on a Sunday morning, so we needed someone to come out right away. I contacted Kirk and he responded straight away and was at our apartment half an hour later.
He was able to fix the issue (based on the photos we'd sent, he had brought exactly the right replacement pipe). He was great - friendly, professional and efficient.
As the fix didn't take that long, he asked if there were other issues we needed help with to make the most of the hourly rate. He helped us with a couple of other minor issues gave us advice on how to manage the other issues ourselves.
Overall we were very happy with the service and would definitely use Kirk again and recommend him to friends / neighbors.

Never thought I could say that a company could treat you like family, but that's what Kirk did.  Went out of his way to take care of a clogged drain that flooded my elderly parents' home.  The flood knocked out the pilot light on my parents' water heater and he came back to troubleshoot it.  

He was honest enough to let me know that it was a job for a licensed plumber and he referred me to his friend Peter (licensed master plumber-separate review) and followed up with him to make sure I was taken care of.  Thankful for the attention he gave my parents in the midst of an emergency that could've gotten much worse.  I would recommend him for your job without any hesitation!

I have been waiting a long time to find these guys. Up till now I have been using those cheaper advertised companies who never fixed the problem and who ended up costing a fortune. The moment I called Pipe Monkeys I knew they were different, Kirk answered the phone and was friendly and knowledgeable, and he arrived in less than an hour to fix my drain.

Not only did he clear the drain, but made sure it was clean and clear (unlike those other guys), and he took the time to educate me on the nature of the problem and taught me what to do to prevent future problems (unlike those other guys).

So, do yourself a favor and call pipe monkeys and get the job done right the first time.

OMG! Kirk D. is the best professional plumber that I ever used. I needed to replace my old toilet. He gave me a very reasonable estimate for job. He arrived at my house exactly on the time he promised. Started the work right away. He ran into an unusual problem with the installation and was able to resolve it after he explain me what changes he had to do. He worked for over an hour extra to do the adjustments and he didn't asked me for a penny more then he quoted me. He also disposed the trash and left the bathroom very clean. I would highly recommend Kirk to all my friends and neighbors. He will be my plumber for life. Thank you very much Kirk you are the greatest!

Responsive and reliable. Changed brass elbow under kitchen sink. Prices are competitive, charges a flat rate plus parts and tax.

Kirk was so pleasant and reassuring. First, he understood our concerns about keeping our family safe from the Corona Virus, and we coordinated our interaction to maintain physical distancing throughout his visit. Second, he understood that our old plumbing needed to be approached with caution, so we were not forced to make a repair that was more extensive than needed. His work was neat and he made sure to disinfect the work area before he left.
Kirk responded quickly to our phone call and came when he said he would. His prices were reasonable as well. What more can you ask of a plumber? He is the best!

Rude and condescending through phone calls. Overpriced for the simplest and quickest amount of work they do.

We had an incredibly positive experience with Kirk. We had some repairs and replacements that needed to be made in the bathroom and Kirk was professional, courteous, and direct, giving us a quote beforehand and making it easy to schedule an appointment. He was a pleasure to work with and a font of useful information and advice about bathroom upkeep and related items. He patiently answered questions and explained things as I peppered him with all sorts of queries. He was also incredibly understanding and accommodating with my coop's requirements for outside vendors - now that he's been through the process, I'll be recommending him to all my neighbors.

Great service from these guys -- they are punctual, knowledgeable, and don't overcharge. We needed a toilet fixed and the entire experience was very smooth. We will for sure come back for more services! :)

My basement sink clogged at 8pm on a Friday night.  Before 9pm, the gentleman from this company was at my house, with a mask and gloves on.  He snaked the clog within a few minutes.  Very polite, professional and knowledgeable.  Will definitely use them in the future.

I am so happy that I found Pipe Monkeys. Kirk is honest and reliable.   There are very few professionals that I trust, and when I find them, I am so appreciative.

Life is full of surprises, some of them unpleasant. So it was when one day recently, my toilet began to leak from the base when I flushed. This was very bad. Of course, my landlord was useless, but thankfully these folks were not. Kirk was able to get over quickly and make short work of replacing the wax seal which caused the issue despite the fact that the valve was not working, which meant he was in a race against time essentially. I've had no issues since, and can only speak highly of the great service. If I end up needing plumbing services again, I know who I'll call.

I had water pouring down from a pipe in my basement, the flooding was intense and I was pretty darn panicked when I looked for a good review for a plumber on Yelp and found Pipe Monkeys. Kirk called me back immediately, came as soon as he could and was here within an hour helping out. After figuring it out that it was a city sewer problem he went ahead and snaked out my pipes and found some other issues he said I could have my regular plumber come and fix, which I will.

Kirk is intelligent, polite, together and gets the job done as well as gives you free advice on other things you can do to help the plumbing long-term. I really liked him and would absolutely call him again.

OMG! Kirk D. is the best professional plumber that I ever used. I needed to replace my old toilet. He gave me a very reasonable estimate for job. He arrived at my house exactly on the time he promised. Started the work right away. He ran into an unusual problem with the installation and was able to resolve it after he explain me what changes he had to do. He worked for over an hour extra to do the adjustments and he didn't asked me for a penny more then he quoted me. He also disposed the trash and left the bathroom very clean. I would highly recommend Kirk to all my friends and neighbors. He will be my plumber for life. Thank you very much Kirk you are the greatest!

Kirk was great, we had a kitchen and bathroom clog.  He was able to get this un-clogged for us. He always picked my calls when I called with questions.  I would recommend him if you need help.

Fast service. Very knowledgeable. Highly recommend these guys to anyone. I'll be using them in the future

Wow a company whose reviews lived up to the hype!  I had a sewage backup in my basement.  I spoke to Kirk on the phone and he sent someone immediately.  They were there in 45 minutes.  The guy who arrived was very nice and quickly determined the problem was between my house and the street.  Another 20 minutes later the problem was fixed.  They were prompt, polite and obscenely reasonable in their prices.

I discovered a lateral crack in a 5' length of pipe on our main sewer line. Kirk asked for photos and offered a reasonable estimate. He was easy to schedule, arrived on time, and completed the repair neatly and on budget. He was knowledgable, professional and courteous. Highly recommended.

Came same day and resolved my sewer trap problem quickly.  Price was fair.  He then showed me how to clean the trap myself to avoid the expense of having to call someone in the future. He also gave me excellent advice on options to avoid flooding in my basement when there is a heavy rain (which has been a persistent problem).   Honest and knows what he is doing.   Highly recommended.

Great customer service...super speedy

The prices were fair and his work is superb.  He is very knowledgeable in his craft and was able to offer insight into the rest of the plumbing infrastructure of my home and offer advice regarding upgrades and maintenance.  Honest and astute, I would use again.

I called Pipe Monkeys after reading all the positive reviews here. I was greeted by a very friendly person and was told they would be able to stop by later in the day.

A few hours later, I got a call from Kirk letting me know he was on his way. He inspected the issue, told me what he thought was the problem and gave me a price and how long it would take.

Not 15 minutes later, he had cleared out the drain backup. He also gave me advice on the things I can do to keep it unclogged.

Kirk was a very nice person and overall, this was a very positive experience. I would not hesitate to call him again should I require additional service!

Same on a Saturday morning to fix my constant-running toilet. Nice guys, good service, fair pricing. I recommend them.

Whoa. Kirk was able to field our non emergency call, schedule, and clear a drain for a reasonable fee. You can't ask for more, but I did: I wanted to know what he thought about the plumbing bends and fluid flow and whether we needed to make a bigger repair to avoid the next call. I appreciated the candid response and sensible preventative maintenance advice.

Kirk solved my issue really quickly. Really genuine and kind as well. Recommended him!

Found a plumber I can trust. Kirk is very professional and very helpful with the questions I had. The dripping/leaking problem I had with the shower was a quick fix but having it fixed by Kirk gave me peace of mind. I know who to go to now for any plumbing issue. Thanks Kirk for fixing the problem.

We had a kitchen faucet replaced. Great service. It was quick and polite experience. Price was exactly what the plumber quoted and seemed reasonable.  I would use these guys again.

Pipe monkeys did a awesome job on my toilet, professional clean and on time. And priced right, thanks Kirk

Kirk is the man. He's very professional and knowledgeable. I had a clogging issue and found Kirk based on the past reviews. I am glad I made the right choice for hiring him. He's very patient of explaining the issue and knows what he's doing. I would recommend him if you're having clogging issues.

Fast, efficient and personable!

Kirk came when promised, worked my sewer problem not by the clock but by what it took to solve the problem.  And offered practical advice on how to prevent future backups.

Unlike the 49.95 guys that are there just to sell you something else, Kirk was straight and honest. His is the only number I will call if I have another problem!

Our sewage was blocked. What a mess I had in the basement. I was in a real jam called at 6pm they were at my home by 7pm. Would have had to wait until next day elsewhere. Really saved my a$$. Would of not had water until next day, with tenants complaining and two small kids of my own.Really appreciate them doing the work so promptly and professional.

Kirk is a great guy, came within an hour to snake my tub, and was done within an hour. Only downside is he charged tax along with the quote, so be sure to ask about that beforehand. I will be using this service again!

Excellent service! Came late to fix a clog expertly and with a smile! I hope we never need to call again, but if need we would.

Responsive, fair price, prompt & went above and beyond! So glad I reached out to Pipe Monkeys, Kirk reassured me all would be fixed and there they came and fixed everything right on budget in under 2 hours! A Dream Team!

This is the second time I've used Pipe Monkeys.  The first was a few months ago: a pretty routine clogged toilet that we just couldn't unclog with our plunger. Kirk was very responsive, took care of the problem quickly and recommended we buy a $50 snake to save money in the future (which we did).  The other day our other toilet clogged and neither the plunger nor the snake did the trick.  Kirk showed up within 45 minutes and assessed the situation; turned out the sewer main needed to be cleaned out.  Kirk and his apprentice Nick took care of the dirty work within about an hour and a half.  Kirk kept me updated along the way, and the price was very fair.  Later, I noticed what I thought were some scratches inside the bowl (which could've very well been from my snaking attempts), and after reaching out to Kirk, he quickly told me how to get rid of them easily (Ajax or Barkeeper's Friend), and now my toilet (and sewer line) is good as new!

I was running late and they were able to work with my tenants and super to get the job done.  Really appreciate the timeliness and flexibility to help fix a leak in my condo.

Pipe Monkeys did a great job unclogging our main sewer line that had backed up into our basement.  Speedy & efficient service.  Helped clean up the mess in the basement too.  Highly recommend!

Kirk is awesome.  Really kind, really clear communication before and during my repair, quoted lower than other businesses and turned out to be accurate, and was happy to provide his certificate of insurance to my building whereas other plumbers decided that would constitute an 'extra charge.'  He was also up front about my options for service and how long certain services would last as opposed to others, even when that honesty may have affected his bottom line.  There's nothing better than good communication.  Will definitely be using this business in the future.

Kirk was extremely responsive and accommodating when we had an emergency kitchen sink collapse. He wrote us back within the hour and gave us his price and availability. He repaired the pipe and reinstalled the sink quickly and efficiently. Would definitely use him again!

Kirk is a reliable, honest plumber. He shows up on time, works the problem, tells you when the solution is very convoluted and offers workarounds and then will do the job as best he can. He has been to my very old home three times and solved various ailments and given me honest advice about things that were bigger than a small plumbing problem. Owning a home is pretty personal, so when you find someone who isn't trying to shake you down and offers more some good advice, it's always appreciated. I'll be calling them for all my needs.

Called and immediately got a live person pick up the phone (wow!) and set up an appointment very seamlessly. Kirk and his apprentice Nick came over on time and detected a leak and fixed it very quickly. All while giving us explanations on what they're doing and what to look for(I learned a lot from them just in that one appointment which wasn't even an hour) and advice for maintenance. I can see why they have all perfect reviews. Would totally recommend them!

Being a first time homeowner it always feels like an episode of  This Old House. We noticed yesterday that the drain in our driveway had water backing up in it when we took a shower or ran the dishwasher. The sewage smell was also starting to creep out. Our neighbors had warned us that the previous owner hadn't really kept up with the upkeep and who knows what is going on under the basement. I called Pipe Monkeys and someone picked up right away. Explained the problem  which they thought might be a clog in the sewer line. Gave a fair quote and said someone would be at my home in 3 hours. Half hour later I get another call letting me know someone could be there in half an hour so I told them to come right over. He arrived promptly and went to work. The job took about 20 mins. When I asked about the pool of water that was sitting in the driveway drain he explained the water is flowing to the main sewer line so it's fine. He gave me the option of cleaning out that drain and cost. I agreed to it, but he warned me a few times that it might not be necessary so really wasn't pushy about upsell. I decided to do it just for peace of mind. When everything was done, he mentioned there was a clog in the trap and showed me how to fix the problem in the future and avoid a call to them in the future. Also told me I have a 3 month warranty for them to come back at no cost if problems persist. Great customer service and I would recommend them.

I had called Pipe Monkeys at 3pm on a Saturday asking if they had availability for Sunday. I figured by this time of day, most plumbers were already closed for the day. I spoke to Kirk and he asked if my backed up tub and toilet were in the basement and I said yes. He said that we had a clog in our main sewer line. Not only was Kirk friendly, he said he would be able to get to my house within 2 hours. He and his associate Nick were just finishing up a job. They showed up in 90 minutes!!! I not only want to thank them for their promptness, but also for their honesty. Kirk even recommended what we can buy at Home Depot to help maintain excessive growth of roots. Even though he mainly dealt with my brother, I will definitely be referring him to all my friends and clientele. Tha I I ok u for saving us from a major disaster!!

Highly recommend. Really fast and reliable service at a great rate. Called for an emergency drain cleaning - sewer had backed up into the basement of our new house.  They were quick, helped clean up the mess and very professional. I even called them back to install our new bathtub and toilet.

I'm so glad we hired Kirk! He came promptly and did a great job replacing our two faucets. The job ended up being much more complicated and taking a lot more time than expect (including a trip to Home Depot!), but he still kept to the original quoted price. A great plumber and a great guy. Highly recommended!

Very professional service, showed at the scheduled time and the price was the one previously agreed upon, no surprise fees here. Very happy with the results!

Called in for some repairs for some very old fittings and to unclog a drain. Steve was very friendly and even walked me through his procedure so i could learn a thing or two. Everything was fixed and replaced pretty quickly as well. The price was pretty fair and fees and cost were really straight forward. I hope i don't ever need plumbing repairs but if i do ill give Pipe Monkeys another call.

Great Service. Kirk came right away and was very efficient, solved the issue quickly. Highly recommend for any plumbing issues!

Pipe monkeys was very prompt to response my request on yelp. I absolutely know nothing about plumbing. He was very patient to listen to the issues and addressing our concerns. He came right on time to the rental property that needs work on. We initially planned to do cleaning only and he went above and beyond and took a quick look at the previous issue that I had and made sure whatever he does is not going to cause the problem again. I'm overall very pleased with the work he provided and it was the only time I feel like a plumber was actually listening and care about the concern and issue I'm having. I will definitely refer him to my friends and family.

Was pleased with the level of service. Kyriakos offered to repair my toilet same day, he was timely, and professional.  Great experience and I will definitely rely on Pipe Monkeys again.

Fast, clean and reasonably priced service. Would highly recommend!! Issue with the drain in my house and was able to fix it no problem.

A friend who used Pipe Monkeys from Amazon Services recommended them.  I got lucky because they did a great job.  They were able to coordinate around my schedule and kept their appointment.  Thank you for the clean and fast service.  Thumbs up!

Honest, on-time, knowledgable. Kirk (or Curt (?)) saved us a ton of money. Thank You.

So last night my sewer backed up and I decided to call Pipe Monkeys to come fix it. I made the appointment for 7 in the morning and the Technican arrived pretty much on the dot. He fixed my main sewer line and even helped me clean up the basement. Couldn't be happier. Thanks so much Pipe Monkeys