Best Businesses in Oklahoma City, OK

Excellent customer service. I was a little overwhelmed walking into this massive hardware plumbing electrical store. It appears they have everything and more. I knew what I needed and actually stumbled upon the exact item I was trying to replace. Once I arrived at register I had many questions and the sales rep/cashier was patient and kind. It was a great experience!

Quick to respond to my call. On time, as promised. He unstopped my drain, I had had another plumber out prior that was unable to.

So I had to replace my toilet this month of all months... Someone suggested a couple of plumbers and it seems like  in this state no one wants to work I called them no responses back so I finally got the name of another plumbing company in Guthrie called Better DAY PLUMBING and they came pretty much right away I went and bought the toilet brought it home they installed it they fix my kitchen sink & replaced my leaking faucet in the backyard.  these guys are amazing very nice cordial polite but professional and get this wait for it.......CHEAP all that that they did for me cost $200.  for a plumber that is a amazing! so I just wanted to  let everyone know if you need a plumber you can't go wrong with these guys.

We needed a faucet installed in our kitchen.  When the plumber told us the cost was $385 I was stunned but it had to be done.  They advertise a 15% discount for senior.  I told the plumber we were seniors and he told us he already figured that in our price.  He never asked and we never told him we were seniors until I mentioned the discount.  Not only does this company charge to much they take advantage of senior citizens.  Our only source of income is Social Security and this really set us back.  We made a horrible mistake using this company.   Please don't call this company especially if you are a senior.  I don't know how the sleep at night.

So let me tell you the real truth behind this business. Let's start with the techs in the field. The ones who are not a licensed journeymen (which is everyone but 5 plumbers) are out through a 30 day ride along training program and then are considered as skillful as us with 4+ years of well rounded plumbing experience. These techs are then thrown in a van and are forced to work 60+ hours a week and get hounded if they take a lunch break. These inexperienced helpers come to your house and will charge you whatever they want for a job, and if you're lucky that's all they will do. The majority of these guys will up sell you on some kind of plumbing job that you don't really need, and it will be done by an unlicensed apprentice. The vans and drain machines are company provided and you get a gas card, but this gas card you fill your van up with is deducted out of your paycheck by a percentage of the cost to fill their van up with. They also provide you with a company phone and tablet, but they charge you a percentage of their bill on every paycheck. If you get a call back (which is warranty work) they will pull your pay on that job and you will never be compensated for the work you did that day. When you are not running calls and slaving away for a very small percentage of their flare rates (which they deduct $10 off of right away) you will be sitting at home making not even minimum wage. Well actually you make $0.00 if you don't do any jobs. The field supervisor has never been a plumber and his only plumbing experience is what he hears from the guys in the field. The franchise owner has an engineering degree and was only in a van for 1 entire year (which is not even enough to get a journeyman license, let alone an idea of how plumbing works), and makes plumbers do repairs not even close to code. I actually have a picture of a couple of jobs I did by the way he wanted to do it. I'm sure you get the gist of the experience you are receiving now. So let's move onto what happens if you quit or get fired. The first thing that happens is they will come get their van unannounced and not allow you to get any of your personal belongings out of it, including thousands of dollars of personal tools. The next thing you will notice is that your final check will be $0.01 if your lucky you may get a couple of hundred, even though you sold over $8k worth of repairs for the greedy business owner. Any thing that you got from the supply house for safety or your van that you were unable to charge to the customer will be deducted. Your check stubs will make no sense at all and you'll need a financial advisor to decrypt it for you, because everything is done in house. Needless to say OKC there are plenty of local plumbers to choose from that will come to your house and do an outstanding job for a reasonable price. There is also a ton of other companies in the metro to work for, so don't let these greedy bottom feeders sell you into a slave ship with them.

It is amazing to me how callous some people can be.  My dad had a lung biolpsy today and found out has lung cancer.  He called to tell them he might be a few minutes  late because he had to get an Xray first thing.  She said if I  wasn't there the couldn't come.  Really!!!!  Couldn't wait a few minute for him to get an X that just takes a couple minutes over his serious health issue.  Such a carring company, NOT!!!!!!  They Suck!!!!!  Some one needs to find new job isn''t her thing

I was referred to Drabek & Hill's so called Sister Company by my neighbor called Mr. Comfort. I was grateful for the recommendation given the unbelievably sad lack of quality professionals in the OKC plumbing and HVAC industries today. Nobody wants to get dirty, or wet. They want the result of the problem, the water in this case, cleaned up before they will get in a crawl space under the house to diagnose or fix the issue. This is Oklahoma, where quality built homes last a long time and require repairs over time just like the new ones, although the repairs are somewhat different. They want to deal with nice new homes that don't require the type of good old American work ethic that made this country what it is.

Sadly, Mr. Comfort, whose marketing says He won't ever let you down didn't even make it out of the gate before letting me down. I spoke with Tim who told me he wasn't going to have his guys get under the house if there is even two inches of water, TWO INCHES!!! What does that have to do with anything, YOU'RE A PLUMBER??? I asked him exactly how was I going to do that without calling a plumber? He literally didn't even respond. PATHETIC!!!

With that being said, I don't have any experience with Drabek & Hill, but I think they should definitely have a talk with their ugly sister about her lazy attitude!!! If anyone reads this and knows of a hard working, ethical plumbing & HVAC company that doesn't have a problem getting a little dirty and gets the job done without emptying my bank account, please leave a response.

For Tim or anyone from Mr. Comfort, you might think about a career change, and don't even try to respond with some BS reason/excuse for the public. I record all calls so there's no debate about what was and wasn't said.

Take care everyone and be safe.

They installed a unit a little over 2 years ago, shortly after, our ceiling collapsed because of a faulty cut off switch, they came out and fixed the ceiling and the switch.
They came out June 2nd at a cost of $140 and they are supposed to thoroughly clean and service the unit, on July 29th less than 2 months since the service the unit malfunctioned, with the same problem as before, this time the cutoff switch worked, and shut down the unit, we called them and their answering service and were told we would have to wait until the 1st of August for repairs.

    We had to call another provider to come fix the unit, when they came out, they said that the units P-Trap needed cleaned out, and it should be done once a year on our type of unit. and that is what we paid this company to do and apparently, they charged us $140 for nothing. also, we had to pay $299 out of pocket to another company to thoroughly clean the unit, since this company did not.
   I have requested a refund for the $140 service call that did not happen and the $299 because they did not do a proper service call on June 2nd.

To this point all they have done is cancel our labor warranty and are refusing to take responsibility and are not paying the $439 out of pocket expense they owe. my experience with this company is that they do not honor their Labor warranty, they did not do a proper service call in June and will leave you hanging with out-of-pocket expenses instead of honoring their work.

Poor business practices!!  This company went to look at a commercial job and submitted a proposal for repairs.  Once the proposal was approved, they refused to do the work.  They said they wouldn't do the work under our terms and conditions even though they were provided before they went out the first time.  Would not use this company ever again.