Mr Comfort

I was referred to Drabek & Hill's so called Sister Company by my neighbor called Mr. Comfort. I was grateful for the recommendation given the unbelievably sad lack of quality professionals in the OKC plumbing and HVAC industries today. Nobody wants to get dirty, or wet. They want the result of the problem, the water in this case, cleaned up before they will get in a crawl space under the house to diagnose or fix the issue. This is Oklahoma, where quality built homes last a long time and require repairs over time just like the new ones, although the repairs are somewhat different. They want to deal with nice new homes that don't require the type of good old American work ethic that made this country what it is.

Sadly, Mr. Comfort, whose marketing says He won't ever let you down didn't even make it out of the gate before letting me down. I spoke with Tim who told me he wasn't going to have his guys get under the house if there is even two inches of water, TWO INCHES!!! What does that have to do with anything, YOU'RE A PLUMBER??? I asked him exactly how was I going to do that without calling a plumber? He literally didn't even respond. PATHETIC!!!

With that being said, I don't have any experience with Drabek & Hill, but I think they should definitely have a talk with their ugly sister about her lazy attitude!!! If anyone reads this and knows of a hard working, ethical plumbing & HVAC company that doesn't have a problem getting a little dirty and gets the job done without emptying my bank account, please leave a response.

For Tim or anyone from Mr. Comfort, you might think about a career change, and don't even try to respond with some BS reason/excuse for the public. I record all calls so there's no debate about what was and wasn't said.

Take care everyone and be safe.

We had to have a gas valve replaced on our hot water heater. It took the technician about 10 minutes to do the replacement and the total came to $573.00. My husband found that I bit expensive for such a quick call so looked up the price of the replacement part. We found it in a number of places for $200 or less, so we were charged $373.00 for a 10 minute job. I would not reccommend this company and regret using it.

The tech that came out, Taylor, was great. He was as friendly and professional as could be. I told him what the problem was and he said he could fix it quick, and he did. He popped up on the roof and ran the snake and job done. Less than an hour with no material other than gas he spent to my place. $343 for less than an hours work. Taylor, why work for a company that rips people off? Never ever will I refer this company and I will tell everyone how ridiculously over priced they are.

Mr. Comfort techs were very friendly and professional while they were at
my residence working.  When I received the bill it was another situation all together.  They charged me 1589.00 to re-sleeve a water line behind my
hot water tank.  The job took about 2 hours.  Called and tried to talk with
the owner about the hourly rate being a little inflated. He would not talk
to me about this.  This was the week we had the winter storm.  This is
price gouging during a crisis.

Was shocked to learn that hot water heater prices generally much lower than we paid this contractor.  We had a 50-gallon tank replaced. A straight-forward job, easy access in a garage closet.  Paid $2,080. I found the exact same water heater on line at two different sources (one Amazon) for $800 after shipping and tax.  That means we paid 1bout $1,300 for install (about 3 hours, 1 person).  I can not find anywhere online where people have paid this much.  This individual, Ezra, said they would normally charge around $700 to install a unit obtained by the customer. So that tells me we paid an extra $500.  And that accepting $700 as installation cost. That is much higher than I see anywhere online (Angielist, etc.).  Alas.  Live and learn.  Next time multiple quotes.

First I used one star because I can not use none. Second I will say the two techs that came out where very friendly. The company is prompt in giving you updates when they had to reschedule, as well as when the tech is in route. Called this company to remove a clog in sewer system at the back of the house, and repair a leaking toilet at the front. Was told on the phone that it would be hundred seventy five for the clog, two for the toilet repair. when the tech showed he said it was three for the clog and two something tor toilet. After about five hours I still had a clogged and backed up system, and about thirty minutes after the techs leave the front toilet not only still leaks but will not flush at all. All that for the price of five hundred and forty two dollars and ninety seven cents. I will give an update if this company makes it right or if I get stiffed.