Best Businesses in Ohio

Helped with installing a laundry wash sink - they did an excellent job. Super professional and very responsive - will work with the again!

Bob is the most reliable plumber you could ask for. He has helped us out of multiple plumbing emergencies and he is fast and efficient. He always gets in contact with you quickly, and makes you feel like a priority. I can't express how great a guy he really is.

10/14/2016

Overall

Service

I had a gas line leak and this company was on the limited list of accredited ones by Lancaster Gas service. Cr. Strohmeyer put me at the top of his list due to seriousness of the problem. He investigated the pipe and was able to thread the new pipes through the existing ones. This meant I didn't need to have my front lawn dug up to reach the faulty pipe.
I was impressed by his professionalism and attention to detail. He took pains to explain what the options were, how they would be done and made me feel confident of his expertise.
I have already recommended him to friends and have put him on my list of 'best people to call.'

Thanks to Ryan. He came out and resolved an issue that same day. Excellent communication and customer service. Went above and beyond to accomplish the task. Thanks, Ryan!

Mulbarger was prompt, efficient, and professional at repairing a tub leak and restoring hot water for the tub at my mom's home. I would highly recommend them and will definitely use them in the future!

I would have given zero stars if I could. Very disappointed in a company we have used for the seven years we have owned the home. Their technician arrived today to summarize our system. The first step was turning on the water. Ours is located in a utility closet off the laundry room as we have no basement. The technician could not locate the turn on and kept saying she found most turn on valves in the basement. We have no basement.

After a few minutes I suggested we reschedule if she was not confident about she needed to do. The technician was promptly out of the house and did not acknowledge me calling after her to ask if there was anything I needed to do.

I called the office and received no sympathy or apology for the problem. They need a course in customer service. The earliest they had was 18 days away. Both the owner and individual I spoke with first had no interest in trying to work me in sooner. The owner came across to me as irritated by my call. On top of all this they sent me a bill almost immediately after the technician left. They have also sent me a reminder, but say they have canceled the bill. They were great as AK Irrigation.

Reached out for assistance with a plumbing job via thumbtack. Have waited a week for someone to respond to ask me more about the job, give me a quote, something. This is very poor customer service. I was hoping to establish with a local plumber for this job and any future jobs. I guess it will not be Fraley Plumbing and Repair.

The Drain Doctor, Mike and his crew came out to help us with a nasty ongoing plumbing nightmare. Our sewer line over the years progressively got worse and finally stopped working all together. They sent out a plumber to run a snake out to see what was up and determined the line had collapsed and filled with mud and debris. So they set it up to get started on this as soon as they could get all the utility companies to sign off on it. The utilities were marked carefully over the weekend, but the township had the sewer line marked totally incorrect. Mike and his guys took their time to solve the mystery of where the line was and able to get started on the repairs.  It was as suspected nasty old Orangeburg pipe. They used a line camera so they could see what was happening to the line. Repairs went smoothly and quickly from that point. And they even found a water leak we had not spotted earlier in the house that would have eventually burst. It was  nasty messy business but the crew worked hard to get the  job done before the sunset. Mike answered all our questions concerning the situation and everyone was laid back and friendly. We have our drains back and our toilet is working like a champ. We will be calling them back for other plumbing jobs as well.

had an appointment scheduled with them due to pipes freezing and our laundry room flooding, they no call no showed 2 weeks ago.  I called, left a VM, no response.  I have probably called 20 different times over the past 2 weeks and haven't received a response.  I have left 3 voicemails trying to figure out what happened and wanted to reschedule and still have yet to receive a response.  don't waste your time with these guys.

Chris Kolb the owner of the company came out to give a quote. I had used them before to put in my irrigation system. I was expanding it to the backyard. Chris gave a bunch of excuses on why he couldn't do the job, or all the work he had to do to complete it. I asked if he wanted to do the job or not. He asked for his quote back. Took it out of my hand walked away ripping it up. Completely rude and unprofessional. They lost a long term customer today.

I called to make an appointment to get an estimate on some work in a home I have in Columbus. I currently live in another state and I'm trying to fix up this home in Columbus to sell. I had an appointment for June 16 at 6 PM. The estimator did not show, I tried calling the office got no answer.

If I could give them negative Stars I would! They're technician stained my quartz sink, bleach the grout between my tiles, broke the faucet handle to my shower comma and 3 weeks later I have had no response from the supervisor Joe or their insurance company, even though they assured me that they would be filing a claim and someone will be contacting me! Absolutely do not use this company, if you don't want anything destroyed or if you expect someone to be accountable for the destruction that they've done!

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