Best Businesses in Ohio

Helped with installing a laundry wash sink - they did an excellent job. Super professional and very responsive - will work with the again!

Bob is the most reliable plumber you could ask for. He has helped us out of multiple plumbing emergencies and he is fast and efficient. He always gets in contact with you quickly, and makes you feel like a priority. I can't express how great a guy he really is.

10/14/2016

Overall

Service

I had a gas line leak and this company was on the limited list of accredited ones by Lancaster Gas service. Cr. Strohmeyer put me at the top of his list due to seriousness of the problem. He investigated the pipe and was able to thread the new pipes through the existing ones. This meant I didn't need to have my front lawn dug up to reach the faulty pipe.
I was impressed by his professionalism and attention to detail. He took pains to explain what the options were, how they would be done and made me feel confident of his expertise.
I have already recommended him to friends and have put him on my list of 'best people to call.'

Thanks to Ryan. He came out and resolved an issue that same day. Excellent communication and customer service. Went above and beyond to accomplish the task. Thanks, Ryan!

Great and timely service, always thorough, communicative, and providing a friendly face. This company has served for many years in the Columbus area and have outstanding knowledge about your plumbing needs. Their prices are fair and they always get the job done!

I've been using AK Irrigation for 6+ years on multiple properties I own; I won't be using them again. We did set an appointment for system upgrade and expansion in advance for opening they have, which was a middle of the day. Owner never showed up for our appointment nor did he have the decency to call and let me know. I wasn't even told he wasn't coming until I called an hour into my scheduled appointment. Lost half of my work day! I've requested a call back from the owner with no success and although. This is not how you treat customers! After ownership changed it is going down pretty quick. Will recommend think twice before use them!

Reached out for assistance with a plumbing job via thumbtack. Have waited a week for someone to respond to ask me more about the job, give me a quote, something. This is very poor customer service. I was hoping to establish with a local plumber for this job and any future jobs. I guess it will not be Fraley Plumbing and Repair.

The Drain Doctor, Mike and his crew came out to help us with a nasty ongoing plumbing nightmare. Our sewer line over the years progressively got worse and finally stopped working all together. They sent out a plumber to run a snake out to see what was up and determined the line had collapsed and filled with mud and debris. So they set it up to get started on this as soon as they could get all the utility companies to sign off on it. The utilities were marked carefully over the weekend, but the township had the sewer line marked totally incorrect. Mike and his guys took their time to solve the mystery of where the line was and able to get started on the repairs.  It was as suspected nasty old Orangeburg pipe. They used a line camera so they could see what was happening to the line. Repairs went smoothly and quickly from that point. And they even found a water leak we had not spotted earlier in the house that would have eventually burst. It was  nasty messy business but the crew worked hard to get the  job done before the sunset. Mike answered all our questions concerning the situation and everyone was laid back and friendly. We have our drains back and our toilet is working like a champ. We will be calling them back for other plumbing jobs as well.

I have used them a couple of times- they came out quick, professional, fair price. One time the issue was was user error and he fixed in two minutes and didn't charge me for being a moron :). Now that's integrity and good service!

Chris Kolb the owner of the company came out to give a quote. I had used them before to put in my irrigation system. I was expanding it to the backyard. Chris gave a bunch of excuses on why he couldn't do the job, or all the work he had to do to complete it. I asked if he wanted to do the job or not. He asked for his quote back. Took it out of my hand walked away ripping it up. Completely rude and unprofessional. They lost a long term customer today.

This company sent someone out a field estimator to give us a quote on a
Friday for a bathtub that was leaking into the ceiling of our kitchen, they said they would get us an estimate by Tuesday of the ext week. I called on a Wednesday, and was told they were busy but would try to move our estimate up. Did not hear from them until some time late the next week. In the meantime I called another company and they came out and did the repairs the same day!

After about 20 interactions with this company, I've come to the conclusion that it's hit or miss.  Sometimes technicians will be friendly and helpful (AC/Furnace and Plumbing interactions come to mind).  The others tend to forget about your discount club discount or act like they get a commission if they sell you the platinum fix as opposed to the necessary fix (Electric and Plumbing interactions come to mind).  

Of the times where things have been realllly bad, I've been given refunds or not charged (as was the case with my previous review).  That's good and all, I'd just prefer to not have to guess if it's Jekyll or Hyde that's going to show up when my pipes are leaking.

If you're new to the house owning game, I'd suggest being wary.  Not to say they can't do quality work, I'd just say it's not always a given, which can be mentally and financially frustrating.  If you have patience and some know-how, I'd say they could be worth the call.

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