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Helped with installing a laundry wash sink - they did an excellent job. Super professional and very responsive - will work with the again!

Wonderful customer service! We had a leaking hot water tank and Bob was the only plumber in the area willing to provide same-day service. He put in extra time (showed up at the end of his work day), provided an upfront quote, worked with us to reduce cost, and quickly replaced the tank. Additionally, he was willing to look at a slow-running faucet for us after swapping hot water tanks. Bob goes above and beyond just providing plumbing services and I would highly recommend him.

10/14/2016

Overall

Service

I had a gas line leak and this company was on the limited list of accredited ones by Lancaster Gas service. Cr. Strohmeyer put me at the top of his list due to seriousness of the problem. He investigated the pipe and was able to thread the new pipes through the existing ones. This meant I didn't need to have my front lawn dug up to reach the faulty pipe.
I was impressed by his professionalism and attention to detail. He took pains to explain what the options were, how they would be done and made me feel confident of his expertise.
I have already recommended him to friends and have put him on my list of 'best people to call.'

Thanks to Ryan. He came out and resolved an issue that same day. Excellent communication and customer service. Went above and beyond to accomplish the task. Thanks, Ryan!

Mulbarger was prompt, efficient, and professional at repairing a tub leak and restoring hot water for the tub at my mom's home. I would highly recommend them and will definitely use them in the future!

I deleted the review posted 7-11 critical of the service I rec'd on June 1.  Aaron K, the owner, sent Chris to correct the problem and I am more than pleased with Chris professionalism and patience in explaining why the previous tech turned my system off at the summer start up and did not tell me.  Look forward to working with Chris in the future for the winterization.

Reached out for assistance with a plumbing job via thumbtack. Have waited a week for someone to respond to ask me more about the job, give me a quote, something. This is very poor customer service. I was hoping to establish with a local plumber for this job and any future jobs. I guess it will not be Fraley Plumbing and Repair.

One-day promise turned into 5 days. It was an emergency because my mom could not use her toilet or sinks. They showed up at 10:30 and stayed to 2:30. Next day, they were in such a hurry to leave at 2, they broke the water main. City had to be called and the gushing water finally got turned off at 8pm.  The next few days, ONE guy spent a few hours a day working. My mom's yard is a huge mess. I know better not to pay up front, but I was desperate and thought they would make her a priority. Mike promised to fix a couple little leaks in the basement for my inconvenience, but they ran with the $6000 plus and ran.

had an appointment scheduled with them due to pipes freezing and our laundry room flooding, they no call no showed 2 weeks ago.  I called, left a VM, no response.  I have probably called 20 different times over the past 2 weeks and haven't received a response.  I have left 3 voicemails trying to figure out what happened and wanted to reschedule and still have yet to receive a response.  don't waste your time with these guys.

I'm thinking Samuel D. may have the wrong company, as there is another NI located in Worthington? Chris Kolb of Nationwide Irrigation installed a system at my home, as well as my mother's. I wasn't even home when he and his team came to my house to do the install. I just told him what I wanted, set a temporary garage code, and he did the rest. Some of us can't be at home all day because we're out working, so this was awesome!

I actually ran across this review on Yelp! because I was looking to sign up on their website to have our irrigation systems winterized, and was going to pre-pay online. If the review is a legitimate review on the right company, I'm surprised that there aren't any specifics as to what was done incorrectly, or not to his satisfaction. The only thing he specified was the name of a competitor to use instead. Which leads me to believe that the review isn't legitimate. Usually when people complain, they will be very specific of what the business did wrong.

They don't even do any advertising; their business runs on word of mouth. My mom is one of the pickiest people, and even she complimented on the way Chris ran the water supply line through her finished basement.

This company sent someone out a field estimator to give us a quote on a
Friday for a bathtub that was leaking into the ceiling of our kitchen, they said they would get us an estimate by Tuesday of the ext week. I called on a Wednesday, and was told they were busy but would try to move our estimate up. Did not hear from them until some time late the next week. In the meantime I called another company and they came out and did the repairs the same day!

This company's technician quoted me $1000 to replace the voltage distribution system. I got a second opinion and ended up having to change a $15 capacitor. They clearly were trying to rip me off... consumer beware.

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