Night Owl Contractors

We are THRILLED with the results of the fire restoration project! I'm super picky and had a ton of questions, but Night Owl was always very happy to help and quick to respond. The Hutchins and their team are awesome!

Again Celsius Apartments continue to use these people who come in trash your apartment, leaving lights, and doors unlock. I don't know who in their right mind would think this is ok. I'm sick of apologies and nothing being done about it. Same story. I work 7p-7a so of course I'm dead tired and hear them when they came in that morning. I wake up at 4:30pm with all my lights on, door unlock, and debris all over the kitchen counter and floor. If this is how you treat your own home I'm embarrassed for you!!! Last time they left all my groceries to melt on the counter while switching out a refrigerator, lights left on, and my door unlocked. I received what I thought was a sincere apology and a $100 gift card for my groceries that was left out. I'm sure it was way under what I paid for the amount of food in my fridge. The whole situation is disturbing and disrespectful on all their part. Celsius knew they've done this before and still uses them and allow them to do what they want!!

This is the WORST contracting services in the world. They don't announce they're coming they give you dates they may or may not be at your place. My apartment complex used them to do renovations in everyone's apartment and it's totally possible they could've scheduled each apartment individually but didn't want to. I personally work night shift and they literally just barged in and started working without my permission. It's annoying and highly disrespectful when you work night shift and this happens. They said it was only going to be a two day process and everything would be done. 2 weeks into the renovations and they're still not done. I asked one of the workers for further instructions and they didn't speak English. This contracting service is a joke. 2 weeks in and they have yet to finish installing my bathroom cabinets.

I am a resident at The Madison Apartments in Charlotte. Our apartment complex is in the process of getting renovated (yay!... I thought)

A notice was given to us after 8pm Monday 7/23, which I saw on our door Tuesday morning (7/24) telling us renovations were starting that day. This is extremely last minute notice especially with the list of things we should do to prepare properly. The most tedious being empty all cabinets, but it doesn't specify which units are getting new cabinets so it's hard to know if we should or shouldn't empty everything. If we don't, we could possibly be fined... or if we do and we're not getting new cabinets, it's a waste of my time. I aired on the side of caution and emptied all of my cabinets last Tuesday. Renovations have yet to start, so I'm living with my entire kitchen on the floor. As you can imagine, this is very inconvenient.

Then we received another notice on Monday 7/30 but it says: date noticed 7/27. It also says renovations will be starting Monday 8/30 now... which doesn't exist. Maybe the notice meant that day.. Monday 7/30? Regardless, all of this information is misleading and incorrect. I've lived with my kitchen on the floor for 2 weeks now, going on 3.

We got ANOTHER notice Wednesday 8/1 saying now renovations are pushed back over ANOTHER WEEK. My entire kitchen has been on my floor for 2 weeks making it very inconvenient to cook or do anything.

Now I just came home from vacation and it looks like someone installed some cool backsplash behind the oven... but there is white residue all in the kitchen sink. I was just washing dishes and tried to use our garbage disposal... and it's clogged/doesn't work! I know it wasn't us because we haven't been home and it was clean before we left. When we walked in today (8/5) it smelled like gas... our gas stove was ON low. The knobs are super easy to press when you bump into them... which I'm assuming whoever installed the backsplash must have done since they had to move the stove, then push it back into place. So our gas has been on for at least 2 days while we've been out of town. I have tried to email twice and gotten no response. I am 100% disappointed with this company and the inconvenience it has added to our apartment for the past 2 weeks... and still going. The communication, cleanliness, and consideration for tenants is terrible.

*8/6 update: They just started painting my cabinets inside and the doors to all the cabinets are laying in the grass out front. It started raining and the contractors left them out in the rain and are sitting in their truck