Best Businesses in Fort Wayne, IN

I had a sewer line installed in April by another company. I couldn't understand why the water in the sump pit was dark and murky with a foul odor coming from it. Bryan came out and immediately found the problem. The original company who installed the sewer line did not connect the kitchen sink drain to the sewer line!! The original company also did not cap off the old kitchen sink line so the sink water was running directly into the ground with no where to go. A few days later both Bryan and Steve came out and corrected the problem.

Quick fast very knowledgeable and cheap...even fixed things I didn't even ask about...I would highly recommend these guys to any an everybody in need of plumbing services...thx again

Again with these people. Had Legacy come out in the winter last year for the heater. Which was a simple fix and only cost the service fee. I call them the Monday after July 4th for my ac, not expecting much in the way of appointments because of the heat wave. Got an appt for 2 days later in the evening. They call the day before. Repairman is running ABOVE schedule and can he come out the next morning? Yes, please. Super nice guy. Fixed the problem, walked me through everything. And STILL the labor and parts was almost the same as the service call. I will ONLY call this company for HVAC and I will only recommend this company from now on.

Great service. Excellent explanation of the work they are about to perform and what is needed to be done in the future. Very happy with the service!

All I did was make a phone call, and I'm already unimpressed.

The gentlemen who answered sounded as if he were sleeping or inebriated. He was curt and rude. He expected me as a first-time customer to magically know that (1) the main business contact number defaults to an emergency services line after 5 p.m., and (2) the regular business hours were 7 a.m. to 5 p.m.

He explained with some irritation that as an emergency services line he has no access to scheduling or set pricing.

Here's the reality: If you want to offer a third-party provider for emergency services after hours this is great, but that employee needs their own contact number separate from that of the business.

Here's another reality: If the employee is not third party, then the fact that this employee is unable or unwilling to schedule or provide pricing is ludicrous. Even a simple, I'm sorry, it is too short notice for an appointment tomorrow, is better than the shit-tastic response I received.

Maybe I'm just tired and cranky. I work full time at the hospital, volunteer for CASA, preparing for graduate school, and working hard to be healthy enough to have a baby. My fiance is a Navy Vet who works, goes to school full time, and helps take care of me. All I needed was one pleasant, quick phone call to help address our plumbing needs in our home.

*sigh* Not worth the stress. We won't be contacting this business in the A.M. Which is a shame, because I firmly believe in supporting small business first.