4H Plumbing Inc

Ok so I gave them a call to get a quote right and the gentleman that answered ZACK was a rude  little sh*t and  needs to work on his manners.

Initial sales and installation of a water heater with AirTap heat exchanger attachment were fine. When the system failed 5 months later under warranty, they sent someone to look at it. We then spent the next two weeks without hot water while they tried to track down parts. The communication during this time was spotty to nonexistent, then turned combative, eventually resulting in them refusing to service the under warranty part because it was not purchased from them, even though the manufacturer had offered to pay for the labor. If they had explained to us earlier that we needed to take it up with the manufacturer, we could have avoided much of the difficulty. The office staff ranged from incompetent to downright surly, completely unwilling to help us restore our hot water during the coldest winter in several years.

Their complete lack of customer service and desire to help us in any way was astounding. Eventually I spoke to the owner of the company who refused any responsibility at all.

The manufacturer of the Air Tap enlisted the service of Jeff Leonard Plumbing who was at our house the same day to restore our hot water temporarily, then two days later to replace the Air Tap unit. Their service was incredible especially considering that they had nothing to do with the initial installation.  4H Plumbing was no help at all in our time of need, and we will never enlist their services again.

I would have given the company a zero, but it it was an option. My hot water went out and my wife asked me to call the company and set an appointment. The tech the sent could barely speak English and asked me the problem. I told him there was water on the floor, but it didn't look like it was coming from unfer the tank.

He immediately started to replace the tank never checking anything and never calling the office asking when they replaced the tank. He installed the new tank and 5 minutes after we turned it on water started shooting from the floor.

He turned the water off and said we don't do this work call this company and then ask me for $500.00.

I told him to take the new tank out and put my old one back. He left the tank uninstalled and took off.  

About two hours late, I received a call from a very very combative women demanding I give he $250.000 for labor. She yelled and was very argumentative, so I asked her if the tank was under warranty. She didn't answer my question. She said she would file a lien on my house if I didn't pay her immediately. I this point I was upset by the way she came at me.

A couple of hours later she called back and asked why I didn't say anything about the warranty and asked for $185.00. I asked her to send me a signed work order. She emailed me a totally fabricate work order which I never signed.

Over the next day she called and harassed me for a $185.00. I recorded over 20 calls from her.

When I finally brought in a quality plumber to fix the leak he took one look at the water tank and could tell it was less than a year old. I still my file file complaints, but this was the worst plumbing company I have ever come across.