Pat C.

7/27/2022

I needed someone to install an electric vehicle wall plug last year. I was down to between two companies and 4 Service was one. Mike Schick spent so much time on the phone with me, answering all my questions and describing in detail the process and all related issues. They got my business from that call alone. Also, I forget how much a county license is, but they mark it up to account for their time - which I understand. The other company marked it up dramatically more.

Fast forward one year, my plug is glitchy. I called Mike again at 4:30 on a Friday, left a msg, expected to hear back on Monday. He called me back at 5 pm. Again, he was patient, asked me about the issues I was having. He told me what plug to buy and told me that they'd install it for free. I didn't even ask for that, but they completely stand behind their work.

Anyway, I was impressed, thought I'd post this review.

Jason Z.

12/21/2022

Since my last review, I have learned that 4 Service Pros is under new management and that the company is run differently. No more free estimates--the charge is nearly $100! When I raised an objection to paying for an estimate for a straightforward project (replacing a PVC p-trap), the operator responded that it's standard practice for all plumbing companies to charge for estimates. Not true!

I've found a different plumbing company (one that doesn't charge for estimates; you simply email them a photo) and will no longer use 4 Service Pros.

Yuan Z.

08/11/2022 12:00:00 SA

We had a clogged mini split and called 4 Service Pros since they did the install. T

The technician they sent out was not able to perform any service on the unit, nor able to even look into what was wrong (clogged pipe, blocked areas, pump, parts, etc) without trying to nickel and dime me on the service.

$350 to clear the outside unit,
$350 to clear the pipe,
$300 to take the unit down and see if there was a clog,
perhaps another $300 for parts

again without even identifying the issue. Dont recommend.

Alice J.

6/28/2021

This company does not keep to their promised schedule and did a poor job. They messed up our walls unnecessarily. We understand electricians don't patch the walls, but they also did not have to make our walls so dirty full of scratches and skid marks. More care should have been put into the process as they installed new wires.

We got a quote from them, and booked their service. They promised to come between 8 am and noon on an agreed upon date. On that day, however, they were missing in action. No call (despite their promise of calling us to confirm the exactly time, on the morning of). No message. We had to call the company headquarter many times. They kicked us from one person to the next like football. No answer. No updates. Each time we called (starting at noon) they'd say the electrician should arrive in the next 20 or 30 minutes and he'll give you a call. Nope! Nothing.

Finally at 4 pm the electrician showed up. We asked him what was the hold up. He said coldly: you have to ask our office.

The job of installing one chandelier to the ceiling of our dining room took them 4 hours! It ruined our evening plan. They did not finish up until 8 pm! We were supposed to go to our friend's house for dinner (and they cooked a feast) at 6:30!

Bad service. Mis-communication and bad communication. Badly done job (lot of traces left on our wall, see photos).

G B.

12/08/2022 12:00:00 SA

We have used this company before and we were incredibly disappointed when we tried to have our HVAC serviced. The technician did not show up to our scheduled appointment today. Every time we called, we got the run around...put on hold, lied to that the technician was still coming. Horrible customer service to be put on hold multiple times and ignored. Won't be calling them again and sad for the way this company has been managed recently.

l k.

3/17/2023

On Friday, 3/17 around 7:15pm, on Ox Road in Burke, I was almost hit while stopped at a red light by a driver of this company. Upon driving at the green light, he swerved alongside me, glared at me, and then took off. Not sure what this man's problem is but I'd question the trustworthiness of a company who hires someone with so little judgment that they'd drive so dangerously and angrily unprovoked while in a marked 4 Service Pros van (plates beginning with Uux).

Martin S.

3/23/2022

4 Service Pros provided responsive service at a very competitive price. From first contact, I was able to schedule an appointment for the next day. Dispatch office kept me updated on schedule and advised that jobs were finishing early so Zack arrived according to the new earlier time (which was great!) He understood the job to be done and quickly replaced the hoses in my two kitchen faucets. He carefully checked to ensure no leaks were present. He wore a protective face mask during the work and practiced social distancing, which we appreciated. We will continue to use 4 Service Pros as our plumbing, electrical, and HVAC service provider. We will ask for Zack to return for any of our future plumbing needs.

M H.

02/04/2022 12:00:00 SA

I don't ever write reviews, but I want other people to know to stay away from this company. I needed a routine pluming Inspection for HOA's request. I haven't had any issues for years and never failed an inspection before.

But the inspection guy from this company was actively looking for problems and kept threatening me I will have a huge problem if I don't fix it based on his recommendation. He failed my placed for the inspection. I quickly had another inspection company to come out and take a look. He said some of my parts are old but everything is working properly without any leak. He said there is no reason to fail the inspection.

Please stay away from this company, especially if you need a routine inspection. These people will get your money by threatening you.

Lindsay R.

7/20/2022

$440 for electrical just to diagnose it as an HVAC problem. $89 dispatch fee, $25 fuel surcharge fee, and $326 troubleshooting fee. They should be called 4 service fees instead of 4 service pros :/ Thankfully the tech was nice enough to waive a couple fees, but $331 just to come out is still ridiculous.

Anyway, they came out quickly and the tech was nice and knowledgeable. Just frustrated about pricing. Called back to see if there was anything they could do fee wise given the diagnosis and they sent me to a full voicemail. Oh well..

Kala R.

06/03/2022 12:00:00 SA

I needed a plumber to replace my old faucets and replace my leaking supply lines. I checked Lowes for a quote and it was less expensive, but I ultimately went with 4 Service Pros because it was so much easier to reach them and schedule. I also liked that they come with a fully stocked plumber's van, so I didn't need to worry about having the right supply lines for the faucets I purchased.

F W.

8/31/2022

I had the best experience with this company. Michael S. was extremely knowledgeable and saved me from having to buy a new HVAC system which was another company's recommendations. The other company had not serviced my AC properly and had also accidentally closed the refrigerant valve which caused overheating of the compressor and popped the fuse and later melted the wires going to the compressor..... that is when I decided to get a second opinion and came across 4ServicePros. Michael S. not only fixed the wiring, he also inspected the whole system, and properly cleaned the grids of the outside unit. His work was very thorough and excellent. THANK YOU! I am now a loyal customer of this company.

Paul C.

04/09/2023 12:00:00 SA

Attempted to upsell huge repair for my AC unit at prices between $1400 and $4100. Charged $300 for a leak search which lasted 20 minutes and they didn't find the leak but still wanted the money. I called out a different company the next day. They found a small leak and recharged my refrigerant for $425.

Rachael P.

09/01/2021 12:00:00 SA

Highly recommend you keep looking for a plumbing professional. If a mistake is made good luck getting them to repair the issue without major headaches. Worst experience, terrible professionalism.

Valentina D.

8/31/2021

I've only had this company come for an HVAC tuneup so I can't attest to their pricing but I had a positive experience with my tuneup. I received an 8AM-12PM timeframe for arrival and my tech arrived right about 8:30AM (after sending a text that he was on his way). He inspected the outdoor HVAC unit as well as indoors. When I asked a question about a metal rattling sound I heard, he accurately and quickly assessed that it was just the dampers shaking around as the air moves through the HVAC. I received a list of things my tech checked which was several pages long (and included pictures of my unit and readings he collected) so I was very pleased to see that. My tech wore booties and a mask upon request so that was also good. Thank you 4 Service Pros!

Michael S.

08/11/2021 12:00:00 SA

After a power surge from the big storm, the electricity did not come back. I called 4 Service Pros to restore power. All the electrician did was to switch the basic on/off function, which switches from left (the off) to right (the on). But he still charged me over $256 for labor and $150 for emergency fee for only a 30-minute work. That's over $400! It's the biggest rip-off I've ever experienced.

Serena M.

02/10/2022 12:00:00 SA

The service provided by 4Service Pro's was great, however, I was overcharged for my service. This was admitted to me by Daniel, the person who supervised my service. The date of my service was 1/27/22, and it is now 2/10/22. I have called the company multiple times to request that my refund be processed. I was supposed to be charged $4141.60 but I was instead, charged for $5664.35. I was told that I would be given a call. I have not received a call. It has now been two weeks. I want my deserved refund of $1522.75.

I want to recommend this company, but I do not know that I can with this lack of response service and refund. Please advise.

Bryan M.

9/15/2021

Our absolute GO-TO for everything plumbing, electrical, and HVAC! They are prompt, professional, courteous, fair in pricing, and very clear about what they are doing and why.
Edgardo came to help us with a kitchen sink replacement, and we subsequently discovered a plumbing problem; Edgardo was very flexible and professional, and tackled both in a visit, for a very fair price!
Their work is so good that we have taken to looking for the next improvement that 4SP can help us with once the previous job is done.
Thanks team! And special thanks to Edgardo.

Haytham Y.

2/28/2022

This is a review on their quotes. They have a request quote button on their profile, but they don't actually give you a quote by email or phone. Instead they charge you $99 to have someone come over give you a quote.

With every other plumbing service giving you free estimates, why would you pay for one even before any work gets done.

J B.

05/08/2021 12:00:00 SA

I've contacted 4 Service Pros for two different services.

AC annual checkup: great experience! The team tuned everything up and recommended a replacement for one of the parts and mentioned that our warranty may cover it. We appreciate their professionalism and honesty.

Plumbing: we had an issue with the toilet and pipe noise so we contacted them. They were able to send someone out the next day. Instead of addressing the main noise issue, the technician tried to sell us on:
-A new toilet
-A new water heater
-A new water filter
-An auto shut off valve

Again, none of the items above are broken and needed. We didn't ask about them. We only wanted a plumber to fix our one issue. The quote to fix that issue came out over $200 more than a local competitor. I don't recommend the plumbing team unless you're looking for a sales pitch.

John H.

06/10/2022 12:00:00 SA

Where do I begin? By far, retaining 4 Service Pros to work on our HVAC system was one of the most horrible and life changing decisions ever made. The negative impact on our family due to our experience with 4 Service Pros is beyond words. 4 Service Pros had been to our house on 10+ occasions to perform work and not only forged our signatures on multiple work orders but charged us repeatedly for ineffective work. All of this work ultimately altered the balance of our HVAC system. End Result - We have been displaced from our home going on 7 months due to extreme mold contamination. Please Please Be aware.

Marvin S.

7/14/2021

All-around great company and excellent customer service. Technicians Zachary and Henrri identified cause of water leak from upstairs bathroom to downstairs laundry room. The leak damaged the drywall ceiling which also exposed other leaks. A technician from another company conducted the initial repair but did not completely resolve the water leak. Zachary and Henrri replaced the waste and overflow pipes. In addition, per request, they replaced the shower control and diverter spout and did a great job in sealing the fixtures as some of the water was leaking around the old spout and shower control handle. Thanks to Zachary and Henrri for their outstanding work. Also, thanks to the great office crew for scheduling my appointment! Definitely, a returning customer!

Timothy S.

12/20/2021

Our hot water heater stopped working when we returned from an out-of-town trip and 4 Service Pros was the only service we could find that offered same day service on a Saturday afternoon. Regrettably, I did not read the prior Yelp reviews...otherwise, I probably would not have hired them.

Arranging for their arrival was first rate; kept me informed on the status and arrival time of the repair technician, had an Uber-type system to keep you apprised on the status of the technician's arrival. Sadly, it was all downhill thereafter.

The technician was professional and courteous. But before he even examined the water heater, he claimed it was an older model nearing its end and started on a sales pitch for a new water heater! I found this as VERY off-putting. I would expect the technician to do at least due a cursory examination of the heater first and tell me my options, but instead I'm hearing ominous overtones that I'm facing an expensive hot water heater replacement. After signing a form agreeing him to conduct work, he briefly worked on the heater and claimed to have got it working again (offering no real details on what he did or what was wrong) and it would take about 30 minutes to an hour for hot water to appear. He then departed and promised to send me estimates of what a new water heater would cost (minimum and maximum). Over an hour later, no hot water ever appeared. And 4 days later I never got the promised estimates...which is just as well as I won't be using them if I need to replace my water heater.

I paid a full service visit charge and essentially got nothing in return. Very disappointed and adding yet another one star review for this company.

Corey R.

2/13/2021

I moved into a new home and chose 4 Service Pros based on Yelp/Google reviews. I scheduled two different appointments- one for HVAC issues and a second for plumbing issues.

The HVAC tech came out and was able to service my heater/air conditioner. I feel he was honest and didn't try to say something was wrong when it wasn't. He did try to upsell me on a couple products but was not too pushy. There was a condensation leak I also had him look at but since it wasn't leaking at the moment he was there, he claimed he couldn't fix it and seemed uninterested in trying to figure it out.

The company sent two workers for the plumbing issues. I had a list of small things to fix (running toilet, garbage disposal install, fix shower faucets, etc). The crews were very nice and able to fix most things. However, they installed the garbage disposal incorrectly which caused my dishwasher to flood. The company charged $300 to install it. Long story short - I had another plumber come out to fix the dishwasher thinking something was wrong with it, only to find out it was the garbage disposal. 4 Service Pros reimbursed me for that bill and a very small amount (like $25) of the initial $300 charge.

I was hoping to find a reliable company I could call on whenever I had an issue but, for me, it will not be 4 Service Pros.

michele p.

2/16/2021

Tyriece was great, super friendly and explained everything to me in great detail. He not only fixed the problem I called in for, but also evaluated other issues and did the work right away to solve those problems. Justin and Tyriece came over the very next day to install 2 new toilets and did that in a matter of hours. Everything was safely done and I appreciate the quick service, easy texts for communicating, and invoices via email. All very convenient, not cheap but such is life.

Kay E.

4/21/2021

Toney (Manager - Plumbing) remains great to work with and does an excellent job operating his team - very clear about pricing, thoroughly answering questions, identifying next steps and managing expectations with reasonable options/solutions. Masks and foot coverings were worn in the home. Tyriece was very helpful and knowledgeable offering great advice and useful tips regarding current and future service.

After issues with my initial service appt, Toney arrived on-site to personally make an effort to address my concerns and, more importantly, he identified the cause of the water problem. I would use this company again and am scheduled for upcoming service.

J W.

1/29/2021

I had to have my nearly 60 year old cast iron sewer lines replaced at my house, inside and out. I can't speak highly enough about my experience with Matthew Loring and Stephen Savoy. First class service from the first day they showed up to do the initial inspection and quote, to job completion. They came prepared, immediately identified the issue and started formulating a plan of action on the spot. They even started locating the lines under the concrete in the basement to better describe how and where the work would be done. Due to the complexity of the work and the location of other pieces of equipment, I had planned on being without hot water and/or heat (boiler system) for a time as they removed the old lines but I was wrong. They are skilled enough that they didn't need to take them offline and got the job done in the original time frame proposed. A+

They are extremely professional, showed up on time and did not try to upsell me on anything. They truly understand what it means to provide customer service and exemplify it to the fullest extent. I would hire them again in a heartbeat and continue brag about them to anyone who will listen.

Elizabeth S.

11/30/2020

Edgardo was on time and professional, complete with the proper COVID-19 precautions. He warned me about potential issues with the repair, but luckily we didn't have to explore those options. I did notice a leak after he left, but he was able to come back and correct the issue. I will definitely consider them in the future; I also appreciated the scheduler's knowledge and outline of the fees.

Becky C.

11/01/2021 12:00:00 SA

Again, I used 4 Service Pros and was not disappointed. I have used them for plumbing, electrical and now heating and AC. I thought them pricey at first until I used another company for something and was left disappointed, overcharged, and they didn't even solve the problem I needed them to solve. I learned my lesson. I will stick with 4 Service Pros. My HVAC technician Charles Herbert was great. I appreciate how thorough all their technicians always are, and they don't pressure you to buy a ton of stuff you don't need.

Robert C.

11/19/2021

My water heater burst and flooded my basement. It was a very stressful time, but this company sent a tech who was very competent and knowledgeable who fixed my issue same day. I have a very rare water heater type, but he was able to find one and install it same day. Highly recommend. Very professional.

Andrew G.

09/09/2020 12:00:00 SA

I hired 4 Service Pros to completely replace my outdated HVAC and hot water heater. This was a job that started with some unexpected complications and has continued to run into issues throughout, some of which were preventable and some of which can only be chalked up to plain old bad luck. Sometimes stuff just happens, right? No worries.

I want to shout out Maurice (the HVAC department head) for his efforts to work with me to get some of the problems squared away. He's proven to be patient, responsive, and is obviously highly capable, and I really appreciate his calm demeanor and helpfulness while we sorted out some issues.

I also want to shout out Carl, a plumber who responded late last night to a leaking toilet. I panicked because, well, the toilet worked before the installation and leaked after, so it must be 4 Service's fault, right? Evidently not; just an ill-timed malfunction (see the plain old bad luck above), but Carl was awesome. He fixed it up, double-checked and performed preventive maintenance on the second bathroom, and even gave the new hot water tank a look to make sure it was good to go. And he did it all with a great attitude, which I really appreciated at the end of a long day for everyone.

Overall, the company does good work and the onsite technicians are friendly and respectful of your property. The installation is still ongoing, but for a competitive price, I was able to upgrade my 15-year old system (14 SEER/corroding PVC pipes) to a 16 SEER unit and new copper piping. There's a slight coil issue that Maurice and his team will fix today or tomorrow and we'll be good to go.

Customers should be aware that 4 Service has a pretty clear internal distinction between the HVAC side and the plumbing side. If you choose 4 Service, just make sure that communication is clear with both sides of the house. Some of our issues with this job stemmed from what appears to be poor communication at times. Greg (the owner) is aware of the issue and made time to come to my house twice to assure me it's being handled, which is all you can ask.

Overall, I appreciate the leadership's responsiveness in dealing with some of the issues, and the work appears to be well done to my uneducated eye. I'd recommend this company, but just encourage customers to remain engaged to make sure everything is on track throughout (which you should do with any big job anyway).

Sadiq A.

7/30/2020

I called 4Service Pros to fix an electrical problem I had. I knew I had a short somewhere in a wiring run, and that I needed a new wiring run from a switch box to a light fixture. I called 4Service Pros to install the new wiring run. When the technician arrived, he spent some time diagnosing the issue and informed me that his diagnosis was that I needed a new wiring run. He also told me the charge was $250 for the diagnostic and that this would not be applied to the repair. I was flummoxed because I was being charged for information I already had told them I had, and which put me in the same place I already was.

Because this was in my rental unit and I wanted to get the job done, I authorized the repair at the additional cost. I was satisfied with the quality of the work, but extremely unhappy with the poor communication which ended up making the job cost twice as much as it should have. I will not be calling this company again in the future.

Kevin J.

04/08/2022 12:00:00 SA

Avoid this company for HVAC services. The act like used car salesman, trying to sell you their warranty package and when they cannot fix your problem, they will use pressure tactic to convince you to buy a new HVAC system. Their salesperson will behave like a used car dealer, I know my price is high, if I call my manager in the morning and ask for a 5% discount, will it be enough? Run away!

Rachel M.

08/02/2021 12:00:00 SA

If I could give a negative five rating, I would. They installed an (expensive) sump pump in our office in November 2020 that failed in May 2021. They then took no responsibility for the damage (luckily our general insurance company covered the flood damage and replacements). They did NOT EVEN INSTALL a replacement sump pump at no charge; they insisted on charging again despite advertising some sort of a warranty. When we had a second plumper check the pump THAT WE PAID FOR A SECOND TIME one month later to ensure everything was working properly, he said that the installation job was pathetic and would have caused other issues if left unchecked. This second plumber was someone we had used on 10+ other projects and is a trusted professional.

AVOID THESE FOLKS AT ALL COSTS!

Steve N.

02/08/2022 12:00:00 SA

Requested for a quote detailing the work needed to run a circuit for a 14-50 outlet. Upon arrival and doing an inspection of the circuit breaker they Immediately wanted to tackle additional fees to do a test now or it'll be double the cost if they came later. I applaud their effort to bring in their boss to sell me a story of a home disaster while there. I don't doubt their electricians, just their management. I would stay away from any business that gives you a time limit to decide is a red flag.

J A.

8/31/2021

They are total pros. Very competent and fast. Although they are a bit on the expensive side, they are worth it. They replaced our AC and service our HVAC system. You get what you pay for.

Javon W.

9/24/2021

I only used them for a quote. They were professional and on time. My only issue is I had previously received 5 quotes for the same exact project. Which I didn't mind the cost. The issue is they told me I need way more holes and outlets installed than any of the other 4 electricians. They also said I needed a permit for the job which none of the other electricians mentioned. I was getting 2 chandeliers installed and mirrors. The project they said that needed a permit was the mirror. Permits cost $200 with a wait time and still the cost of materials. The reason I didn't use them even though they weren't highest or lowest is because I don't like businesses who lie for a dollar. If you didn't know how to do the task just say that. Just needed the junction boxes dropped. Not an out let on each side and wiring that ran from the opposite side of the room through the roof. You may have needed a permit for what you said you wanted to do, but the holes and work wasn't necessary. I even ran it by other electricians. Another thing that was said i sent the link to the manager to view the mirrors (so they had all of the details) So here's pictures of the job while it was being done by another company. Just be honest about you not knowing how to do it. I recommend them for simple jobs. Very good pricing compared to most but complex task probably not.

Jason G.

10/26/2021

Absolutely fantastic service. The first company that could respond in a reasonable time for a small but continuous link. Outbid the competition by hundreds of dollars and quality of work was next level. Daniel was so professional and such a craftsman. Had to cut drywall but minimized as much as possible and was very willing to walk me around and explain everything he did. The money I paid wasn't a cost. It was an investment! I will be using 4 Service Pros for any plumbing problem going forward!

Sam K.

04/07/2021 12:00:00 SA

Poor customer service, everyone's busy these days so as a service provider businesses should make it easy for customers to receive & pay for their services. Unfortunately didn't have that experience with Patty, Customer Service Director. Tried several times to sign up for their regular maintenance service on a future date. Exchanged way too many emails about this but in the end Patty wouldn't do it, instead put it back on me the customer to revisit their site. Regretful. She wasn't courteous about it on top of that.

Vince G.

5/29/2021

This company is truly a company of professionals. My sump pump went out early in the evening (of course as most sump pump and plumbing issues do...at all the wrong times). My basement started flooding. I called at least a dozen plumbers. Most did not have around the clock service and most were rude. I spoke to a very pleasant and patient young lady who listened to me vent and stress about my flooding. Let me tell you, when you're basement is flooding during a storm, having a calm and patient customer service rep is critical. She communicated with me and and was very thorough about understanding the problem. She said she would try and get a technician out there as soon as possible. Which I heard a few times before from other companies without luck. I received a text and a follow up call to let me know we had a technician heading out. I could even track his progress. I just wish I knew her name, but she was amazing.

Henri Benitez, the technician, came out. Truly professional and just as calming. He could see I was very agitated and frustrated with the situation, yet he kept his cool. He diagnosed and assessed the problem and had all the right tools and supplies to fix the problem. Took him about three hours to fix a problem that I'm sure was very complicated, in the middle of the night. He took pictures throughout the process so he could show me what was happening and how it happened. He ended up replacing the sump pump and got rid of any blockages.

It's truly evident that this company spends a great deal of time in hiring the right people. From the customer service rep answering the phone to the plumbing expert who shows up at your door. They are not cheap, but the prices are very reasonable. You truly get what you pay for with this company. Without reservation, I would totally recommend this company. Keep up the great work.

David F.

02/08/2022 12:00:00 SA

We had our furnace go out over the weekend, so we reached out to 4 Service Pro for help. They came out on a very cold Sunday evening and, because of the supply chain fiasco no one had the part in stock and they wouldn't be able to get the foreign made part until March. But they brought out space heaters so we wouldn't freeze, and the representative showed us our new furnace options. He was very thorough and not the least bit pushy. We chose the top of the line for our situation and the technician installed it the next day. Every person I dealt with was great in every way.

Connie I.

08/01/2019 12:00:00 SA

I had my ducts and dryer vent cleaned yesterday. We have 2 units and it took all day 9-4.

Juan was professional and pleasant. He explained what he was going to do and confirmed the work that had been requested. Then he went right to work, he showed me pictures of different vents I was amazed how dusty they all were and the stuff the construction workers left behind.
My dryer vent was clogged and blew lent all over him...he just laughed it off.
He put down painters cloths and vacuumed as he went.
He was very conciseness of not leaving any dust behind!!!
4 Service Pros +++

Shelly H.

12/09/2020 12:00:00 SA

I recently bought a new condo and the heat wasn't working. The HOA service maintenance crew to the building could not fix the issue but I contacted 4 Service Pros to the rescue. Charles was awesome! He was patient and got right to the issue. I was a bit disappointed in the HOA staff's inability to find the problem but after almost 2 hours, Charles was able to get the issue fixed by just turning the water valves to the furnace on. Lessons learned: make sure your home inspector does their job right when you buy a home. It wasn't too expensive but no one wants to shovel out dollars after a recent purchase. I am grateful for the thoroughness of the issues explained and professionalism shown by Charles. I hope I don't have to call again, but if I do, it will be Charles at 4 Service Pros.

Second concern for purchasing a new renovated property; make sure the home inspector checks for hot water in the tub/shower. New fixtures were not properly installed. (So the water only got lukewarm). Willis Darnell from 4 Service Pros; adjusted both my fixtures for hot water to flow in the tub/shower. This job was a bit expensive at $189 and took less than 10 minutes but I was only charged for one because it was so easy. Again, get a better home inspector. Thanks 4 Service Pros. I appreciate the service on a short notice call. Willis and Charles were both fantastic!!

Juhi T.

1/14/2020

My technician Willis was great and informative.

Just be aware that they have a minimum service cost ($189).

Dee K.

02/12/2021 12:00:00 SA

We kind of wanted to keep this secret to ourselves but caring is sharing so do yourself a favor and request Tyriece W. For your plumbing needs. Last minute emergency where our son yanked on the shower handle too hard and the inner workings behind the handle displayed wear and rust behind the wall on the water pipes. Water would not stop so we had to shut it for the house temporarily. Tyriece showed the utmost customer care with his attentiveness and upbeat attitude. He showed up at a late hour, had the available parts handy, fixed the problem like a professional and we were able to get our water back. I do want to note the customer care lady that organized our appointment had the best demeanor and made the process seamless as well. I cannot speak highly enough of 4 service, but especially Tyriece!! He's the man

Seung K.

5/29/2020

This is a review of their plumbing service.

I had a water valve stem that was stuck and needed replacement in the shower. I called their main number and made a same day appointment. Within 10 minutes I received a call from a technician saying he was 1 hour away. He arrived on time, he was professional, had the proper safety gear on, and i appreciated how they were clear on the work that needed to be performed and how it would be done. You agree to the estimate before the work begins. Overall, the entire process is clear and efficient. The technician, Henrri Benitez, did an awesome job and even gave some good pointers on plumbing management I would definitely work with them again if I have plumbing issues. Thank you!

Darius M.

5/26/2021

Tyrice did an amazing job! He went above and beyond to fix the issues we were having with our water heater. Although it take quite a while to figure things out, he took his time and resolved the problem. If you want to work with someone who is knowledgeable, patient and professional, Tyrice Walker is your guy!

Mark M.

2/14/2021

Emergency service call on a Sunday. They had a plumber dispatched and to our house within the hour. Tyriece diagnosed and solved the issue quickly (partial clog in main sewer line). Really appreciate that once he got the initial clog cleared he had us double and triple check by flushing all the toilets; this revealed that the clog was only partially cleared, so he snaked it again and we tested again. Saved us both a lot of time and hassle by doing the job right. Courteous, professional, and pleasant from start to finish.

Garrett C.

8/27/2021

Never again. They installed a new a/c and furnace for me for $10k. The a/c worked for 24 hours until it failed. I called at 3pm to have someone come look at it and was told someone would be at my house between 6 and 8pm. I called to get an update at 7:45 and was told they didn't have an ETA, but someone would come when they could. Seems to me that once they have your money you aren't a priority anymore.

I had to call a different company to come look at my 2 day old a/c to get it fixed so my 18 month old son didn't have to sleep in a house that's 80 degrees.

Ann N.

9/17/2020

I contacted 4 Service Pros to get my Sump Pump looked at and possibly replaced on Yelp and they responded right away. They were able to send their plumber Edgardo Thillet to my home within a couple of days. He wore a mask and shoe covers which is very important during this time. He went over what was wrong with our old sump pump (too weak, sump pit filled with debris), what we can do with our drain pipe ourselves, and what he recommended if we wanted to get the sump pump replaced. He wrote up an estimate for us and we decided to get it done. We felt that we was extremely knowledgeable and professional throughout the entire process. In addition, he never pressured us into getting anything replaced. When I contacted 4 Service Pros to make the appointment for the work, I made sure that they were sending Edgardo again.

One thing they could improve is the acceptance process for the estimates. That part seemed complicated as I had to go to a site to accept the estimate a couple of times and it still didn't show the cost correctly but that had more to do with the site they were using.

Overall, I'm very happy with everything especially the work done by Edgardo Thillet.

TomandSandy H.

4/28/2021

Master plumber Henrri Benitez was most outstanding and professional. His work is high quality, and he is very insightful on plumbing issues. He repaired and replaced: 2 failing toilets, 4 old leaky shutoff valves under all toilets, broken outside facet, and 4 old and rusty valves and pressure regulator by the main water line. It wasn't cheap, but he got me a Veteran's discount and more importantly, peace of mind. I highly recommend 4 Service Pros and my plumber, Henrri.

Sean G.

6/13/2021

The technician, Justin Stephens, did an outstanding job and provided great customer service in addition to repairing the toilets in a timely manner for a very reasonable price. Will definitely hire again.

Laura N.

1/28/2021

Awesome and consistent business. We have called 4 service pros in crisis and for minor plumbing issues. In both instances, the company is quick to respond and support! Very pleased!

Angad K.

5/15/2020

This review is for an HVAC installation.

Overall, five star experience using them from estimate to installation to even follow up quality check. I'm very happy, and Darnell kept me squared away even when I had tons of questions before, during and after the install. They were professional and ensure that all CDC guidelines were followed in the COVID19 response.

Estimate: Darnell and I had worked out the numbers over the phone since I knew what I wanted and needed, and he came out to double check measurements and placement of the HVAC. It was evident Darnell (my main point of contact) was very knowledgeable about what was needed to include county permits for install the HVAC.

Install: Chris and Nilson did the install. They had it a bit tough because of the water heater placement and where the furnace and evaporative coils needed to be placed. But they did a great job maneuvering through my utility closet and overall did an awesome job with the install from what I could tell.

Quality Check: Yes, after the install, Darnell and a senior Tech (Allen) came out for a quality check since this was a high end system. They ensured proper functioning of the unit and will do an additional QC in the fall to check on the furnace. Speaking from experience, another vendor I picked did not perform a QC like 4 Service Pros.

Logistics/Coordination: Also want to throw a shout out to Kathryn who did a great job coordinating the appointments and worked around my schedule. So technicians arrived exactly on time. No waiting around... score :)

Pricing: Yes pricing matters... But I would emphasis that best value (and not cheapest) matters most when looking at the long-term. I do encourage folks to research (can't emphasis research enough!!) and get more than one quote (like you would if you were buying a car) from reputable companies but I also remind folks that cheapest is not always the best. I like to look at the details (and so I recognize I am not easy to work with) and I found 4 Service Pros the best value and they certainly delivered.

Before and after pictures. Forgot to take picture of old compressor.

David L.

08/01/2020 12:00:00 SA

David and his team were fantastic - they diagnosed the issue in a detailed and patient manner and offered a reasonable solution. Their work revealed how previous estimates required unnecessary work w/ less efficient solutions,
saving us over $2,000. 4ServicePro is our trusted go-to team from now on for any plumbing problems. If you're looking for an honest broker, this is the company and team to call. Thanks David & team!!!

Alfred S.

05/04/2021 12:00:00 SA

I'm always impressed by 4 Service Pros. They are always responsive and clear when communicating. They're always the first company I call. Sometimes they're more expensive and other times they're not, but I always feel they are providing me value.

W L.

12/17/2021

I'm really torn about how to rate this company because the plumber who did work for me was absolutely amazing. I would easily rate his work and my experience with him as 5 stars. However, the rest of this company is so dishonest and bad that I will NEVER hire them again.

I hired 4 Service Pros to do a lot of plumbing work which took several days to complete. At the end of each day, I would pay for the work done on that day, leaving the amount not done unpaid until they returned to complete it, exactly as I was instructed to by the plumber. At the end of the last day, I paid out the last amount and parted ways with the company as a satisfied customer...or so I thought. They don't actually send you updates about your account until after the plumber leaves. When I was expecting to get a receipt, I instead got a new bill charging me for the work done a second time but without the discounts my normal bill had. Plus, they already charged the credit card they had on file for me with that higher amount! I immediately called. They put me on hold and routed me to different people. I went through this multiple times on a couple calls before finally getting someone who would help me. After I explained situation to her, she assured me that a refund was being processed for the extra amount from the missing discounts. I then asked her to fix my account so that it doesn't look I owe money from them double charging me for the last job. She told me that with the refund being processed, it's already fixed in my account since all the bills are linked together for my address. She confirmed that all the records on 4 Service Pros say I don't owe anything. A few days later, I see the refund on my credit card bill along with all the payments. I was mildly annoyed all that happened but figured it was an innocent mistake. Boy was I wrong!

Several months later, I get a call out of the blue from 4 Service Pros claiming I owe them hundreds of dollars...in the exact amount of the double charge. I explained to the person on the phone, who was supposedly Tatiana, about the whole history: the double charge, the calls, what the company told me, and what was on my credit card bill. She said she'd talk to her manager and call me back within the hour. That hour comes and goes with nothing from them, so I call later that afternoon and ask for Tatiana by name. The person who I get forwarded to asks how can they help me, I explain who I am and what I'm following up on, and she says That wasn't me. Uhhh, what?!? Before I can respond, she quickly asks for my address to look up my account. Once she sees the history, she goes Ohhh, she wants to talk to you about it directly, but she's on a call right now. She'll call you back after. Who is she and what's going on with my bill??? I don't get to know apparently because she never called me. When I tried calling the next day, their phone operators give me the runaround AGAIN. I finally get through to a man in billing who looks up my account and says I've sent this to Anna and she'll call you back on Monday. When I call him out on the fact that they've NEVER called me back any of the times they've promised to call me, he finally admits up that he can't do anything because he's just in dispatch and that he actually works out of a call center, no where near the accounting department. I tried to ask for a customer service rep but again he tells me that he can't do that since he's just in dispatch and that I would have to call the main number. That's the exact number I DID call and they always send me to dispatchers, never to anyone who can do anything. I doubt they even have an actual customer service department. Every time I've called, I'm put on hold and forwarded to someone else who pretends to try to help me at first but later has to send my request to a manager. The manager is never available, the dispatcher has to hang up instead of letting me hang out until the manager can talk, and then no one calls me back even if they set up a time to. I'm pretty sure there are no managers and absolutely no intent to ever call anyone back.

I do NOT recommend 4 Service Pros.

Sherri F.

12/13/2021

Same day appointment, showed up on time, shared status during the process, was able to investigate and resolve the problem all same day saving my poor tenants from another cold night without heat. These folks are great.

Katrina D.

7/14/2021

I called 4 service pros and they sent someone out the next day. Jonathan expertly cleared a blocked kitchen sink and my slow moving drain in our upstairs tub. Since he didn't have to snake the kitchen sink he took it apart for free! The slow moving drain was snaked for $323. I am so happy that 4 service pros was so fair. I am also so happy to have the drains working properly again. Just say no to Drano!!!!

Dan D.

4/17/2021

I had a sparking light switch that ended up taking down an entire circuit. 4 Service Pros was very responsive in getting someone out to my home ASAP. The dispatched electrician was on time, friendly, and knowledgeable and fixed my issue quickly. I can't speak for large jobs, but would definitely recommend this company for small ones!

Sibyl S.

4/15/2020

Quick response and friendly knowledgeable service. What more could you ask for? Willis was great.
I highly recommend Willis and 4 Service Pros.

Cory R.

1/24/2022

We had a defective smoke alarm tormenting my family, and 4 Service Pros was very responsive. Akeem came to diagnose and fix the problem, and we couldn't be happier. He came early, he was friendly, professional, honest, quick, and efficient. He made what was a bad situation for my family much better, and we are so relieved. I 100% recommend 4 Service Pros, and Akeem in particular. Thank you so much!

Thayse L.

07/01/2021 12:00:00 SA

Very weird. I called and asked a quote for duct cleaning and they said they don't give quotes by phone. she specified I would have to make an appointment for duct cleaning and then they would give me the price. Say whaaaat?

Alex F.

12/09/2020 12:00:00 SA

We've had work done before with them. Always good, will always call back . just had hvac work done today. Juan and Michael were great , very efficient, friendly

Will R.

6/25/2021

I had an electrical outlet explode and catch fire. Brad King was able to come the same day that I called and provided service that went above and beyond. He was able to quickly diagnose and fix the issue, taking time to help me understand what caused it.

Brad was very friendly and was a pleasure to talk with. He kept a clean workspace, did a safe repair, and took a look at a few other issues that I requested quotes for. I highly recommend Brad and will use him for future electrical work with no hesitation.

Dat N.

12/11/2019 12:00:00 SA

After spending nearly three grand on a handyman to fix a major bathroom leak over 4th of July, I was livid when the same leak reappeared. And this time I knew better than to go to anyone other than a certified plumber. These folks deserve all the great reviews.

Carl was punctual, professional, personable and communicative. I knew everything he was doing and why.

I will admit that the price is much more than I'm used to but the peace of mind of getting the job done right is priceless.

Learned my lesson. For all future plumbing needs, it's 4Service.

Allison S.

6/18/2021

I have hired 4 Service Pros for a handful of jobs - from replacing my main sewer line (35' long, 13' deep underground)- to installing a new gas heater - to installing a new bath fan, etc.

The pros:
- They do a great job
- Scheduling is quick
- They guarantee their labor, licensed, bonded, insured
- Their techs and customer service are all very friendly,
- They provide detailed estimates and invoices / techs use an iPad on site for services rendered
-They leave your house clean!
- They can almost always come out the same day (without any emergency service fee) if you call before 12-1pm.

The cons:
Just one. Their rates. Their rates are very high and rarely come in at a competitive price compared to other local companies.

However, with that said - you are paying for peace of mind. Peace of mind that the job is done right, in a timely manner, up to code with a guarantee on their labor, with vetted and educated techs, and your house and stuff respected.

I would absolutely 100% recommend hiring them for any serious or large jobs - where something could go very wrong or where permits need to be pulled.

I would not recommend one hire them for smaller things - like replacing toilets / sink fixtures, garbage disposal install, light fixture replacements, etc. Save hundreds of dollars and hire a handyman or learn to DIY!

Matt H.

01/11/2022 12:00:00 SA

I have used 4servicepros multiple times for a/c repair/tuneup and most recently for a heating tuneup. Each technician has been polite, professional, and knowledgeable. They are my go-to for any home maintenance now, they do not dissappoint.

M G.

10/25/2019

We had an issue with our water heater and with young kids in the house, not having hot water is not an option. I called 4SP hoping to get someone to come out to our house the same day and did not think it would be possible since this all happened on a Friday afternoon. Our technicians, Mark and David, called me within 10 minutes of placing the original service call to tell me they would be at our home within the hour. Not only were they both professional, experienced and friendly but they also took the time to thoroughly explain what the issue was and different options to solve the problem.

Mark installed a new water heater which proved to be a bit more challenging than expected given that we have an older home. Due to the age of the home, there was an issue with the breaker and instead of trying to figure it out themselves so they could finally go home, they called Mike, who is an experienced electrician, to assess the problem. Mike was at our house withing minutes and was able to solve the issue and again, just like Mark and David, he took the time to explain everything carefully and gave us tips and pointers on how to improve certain things.

Four hours later, we had a new water heater, the old water heater removed, and a set of still friendly and professional technicians finally ready to go home on a Friday evening. The excellent customer service we received was amazing and we cannot thank these guys enough for coming out and ensuring we had hot water by the end of the night. We highly recommend 4 Service Pros and will be a returning costumers if the need arises.

Tim B.

9/26/2020

Asked 4 Service Pros to send someone at for an estimate for a suspected bathroom leak and minor water damage. We were able to schedule an appointment for the next day. Willis arrived during the scheduled window and called in advance. I happened to be outside when he called and arrived and was unable to take the call, but Willis still came to the door and waited for a few minutes after I realized I missed his call. He was very professional, wore a mask, and answered all of my questions. Willis provided us with two estimates for our job. We didn't end up using 4 Service Pros for this job, but would recommend them based on customer service and professional attitude.

Sir G.

11/16/2019

Can not rate this company high enough. Stop looking. They are who you wanna work with.

We had the dreaded Orangeburg problem. Crew came out. Camera down the sewer line (friendly with our animals). Showed me the issues and gave me an honest quote. Im a vet so got discount for that and the owner called me to thank me for my service with another discount.

They were 40% cheaper than 7 quotes we got. Team worked till 9pm to replace the main sewer line with not a single trench in sight. Used pipe bursting technology.

Send me a message if you need more info but please trust me. These guys are the bar. Cant say enough good things about them.

Brilliant company. Congrats guys!

Devon G.

12/28/2021

Professional, reliable, and informative, the service staff did a great job installing my light fixture.

Gen S.

10/19/2021

Eliu Napky was phenomenal. We were in a bind having been in a run-around with another electrician and a different company installing a new hot water heater (apparently for no reason, but based on the recommendation of the first electrician) and needed an experienced professional ASAP. Eliu was on our doorstep within the hour, was calm, professional, and quick. He had the problem diagnosed and fixed in 30 minutes and explained everything. We wish we would have known to call 4 Service Pros first - it would have saved us thousands of dollars and more than a week of cold showers. We will be using 4 Service Pros for everything we need in the future and will be requesting Eliu by name if he's available. Thanks, Eliu!!

Tanisha A.

10/15/2020

This review is for a plumbing project. I had a bathroom renovation and the contractor struggled with the shower head install, I decided to contact service pros and it was a great decision. Henrri Benitez provided the quote and didn't push me to make a same day decision. He came back after I scheduled the install and was on time! I highly recommend Henrri for any plumbing needs you have.

Simon C.

05/09/2020 12:00:00 SA

My hot water heater was leaking water due to a small crack in the cpvc pipe. I reached out to 4 Service Pros and they were able to send someone that day to take a look.

My technician Carl Muterspaw was very friendly and knowledgeable. He was able to diagnosis the issue and answered all my questions and concerns. He even explained my options and the pros/cons of fixing the leak vs replacing the system.

I decided to replace the system since it is quite old. He was able to provide a fair and reasonable quote on the spot. Furthermore, he was able to start work right away, which was very important to me since I had turned off the water to the unit to stop the water from continuing to leak.

He finished installing the new unit the same day so we were able to take hot showers that evening and we couldn't have been happier (there was a polar vortex hitting our area too)!

The only thing I was not sure about was how a permit was to be obtained for this type of work. The company is heavily focused in VA so not sure how familiar they are with Montgomery County, MD. The permit from the City of Rockville was $289; however, a WSSC short form permit would have only been $135, which would have saved $154.

Overall I was satisfied with the prompt response and service. If you have a plumbing issue I would definitely recommend 4 Service Pros and ask for Carl.

Thank You, Carl!

Hunter H.

05/06/2021 12:00:00 SA

This is a two part review because I now use 4 service pros for everything that they do. First, the front office staff is fantastic. I've never waited on hold to get a human on the phone, and they are always polite and treat you with priority and respect. I first had Darius L come to my newly purchased house to give the hvac a tune up. The next day I had Byron O come and take care of various electrical issues that I had. Both gentleman were prompt, polite, masked, experts at their craft, and friendly. I never felt pressured to buy anything I didn't need. It was more like having friends who are experts come in and tell you to get what you actually NEED. I am a happy member of 4 Service Pros, and I will use them for all services I need for plumbing, electrical, hvac, and remodeling.

David M.

11/04/2020 12:00:00 SA

Fast, Quality, Price. Pick 2.

In my batch of proposals for my plumbing project, 4 Service Pros was Fast and Quality. They were the most expensive option.

I did not end up using this company for my plumbing project, but I would very much consider using them going forward. They have a very slick operation, iPad for notes, email detailed PDF proposal, online GPS tracking for tech locations when they are coming to your house. With the option I ultimately went with, there was much to be desired with the experience, and I definitely had some regret not biting the bullet and going with 4 Service Pros. Live and learn.

R W.

09/04/2021 12:00:00 SA

Came home after an extremely rainy day to find water in my light fixture. Scheduled another company to send an electrician to my house, but they never showed up. Called these guys on a Saturday morning, and they got me on the schedule same day. Eduardo came to my house, diagnosed exactly what was wrong, and fixed it. He was so professional, pleasant and reassuring--apparently water in the light fixture can cause a fire, so I really wanted it fixed right away. I will definitely call them again. Thanks Eduardo!

Melvin M.

12/07/2021 12:00:00 SA

After another company completely misdiagnosed the problem with my furnace, I tried these guys. The gentleman who came out was friendly and professional, and he got it right on the first try. And as an added bonus, he did not try to gouge me on the price of parts, unlike the other company. In my book, that makes them great!

Ronald T.

7/24/2019

In short: responsive, ahead of schedule, quick assessment/knowledgeable, Willis the technician was professional. No cost estimate to come out and assess.

Details: tenant had a leak in the closet ceiling. Called another plumber but they wouldn't reserve a date/time unless i had the contact for the unit above available as well. Called 4 Service Pros and they were available to reserve a date/time while i tried to obtain the contact for unit above. On the day of appointment, Willis the technician came early, checked out the closet leak and courteously waited until the unit above arrived.

After 5 minutes in the unit above, Willis already found the root cause and relayed the issue and suggested path forward to the unit above-no pressure just straight forward on how much emergency call on weekend would cost and when hvac specialist can come. Also concluded that my unit was fine, no work needed to be done and no mold concern as leak was minimal; just need to fan the closet for a couple days to dry the remaining moisture. No cost incurred for Willis to come assess.

In the end, i would contact them again for plumbing help and quick weekend service as needed.

Chris F.

10/14/2020

Willis and Ray were fantastic and knowledgeable. They quickly assessed the nature of the problem, made a recommendation, made sure we got a clear proposal, and were back the following week to install the new faucets and shower heads. We had one kitchen sink faucet, three bathroom vanity faucets, and three shower heads replaced. They did the work very quickly and efficiently, and were very respectful of our home, and cleaned everything up and took all the trash with them. I would highly recommend this company.

Austin M.

3/30/2021

We've used 4 Service Pros for several plumbing issues and each time has been a great experience. The web chat feature on their website makes scheduling a breeze.

Tyriece W. was our latest technician and we could not have been happier with our service. Remarkable work, incredibly friendly, and he went above and beyond our expectations in giving us his professional assessments and advice for repairing and maintaining our house.

We will definitely continue to rely on 4 Service Pros for our future repair needs.

JD C.

8/17/2019

I contacted 4SP via Yelp and they had a technician scheduled for the next day to repair my garbage disposal. Brian S. showed up promptly and diagnosed the problem. 4PS was courteous, swift, professional and their pricing is fair. I'd recommend them.

Abraham R.

05/10/2021 12:00:00 SA

Mark B. from 4 Service Pros was impeccable for my electrical issue! I contacted 4 Service Pros to resolve a wiring issue in my bathroom. I contacted 4 Service Pros through there website on Sunday. They responded the next day and the issue was resolved before noon on Monday. Mark quickly identified the wiring issue and installed/replaced 1 light switch with dimmer, 1 double switch operating a fan/light combo, a GFCI outlet, and another non-GFCI outlet within an hours time. Amazing experience!

Thank you! I will be back for any future electrical work!

Mike M.

8/26/2021

Saw they had good reviews across several platforms so decided to try them on something fairly straightforward (leaking shower faucet) to see if I could trust them on something more complicated later. First sign of trouble was when we called back a few days ahead of time to confirm the appt, the receptionist had them coming the wrong date. Fixed that and called the day before to reconfirm and they had the wrong time. Cory seemed knowledgeable but wasn't sure he could get the correct part and was trying to get out of town to get to his vacation. He appears to have replaced either the balancer or mixing valve but it still leaks just not as much as before (probably both need to be replaced as they were installed in 1996). He claimed it would leak for a little bit and then stop and then he raised the shower diverter to (temporarily) make it appear not to be leaking. Once we realized this, we called the office and they claimed he was away on an emergency (even though he already said it was vacation) but Tony would call back about it. Several attempts with the receptionist to get Tony to call over the next two weeks didn't get any response so we wanted a refund since the faucet still leaked. Of course, someone in a different department was going to have to call back about the refund. Two more weeks later with no calls back and a leaky faucet and so we are left to dispute the charge with Visa.

I'm not sure what is up given their previous good reviews (though that's changed recently). They seem to be covering for each other and just hoping we go away. Maybe they are having trouble getting good help post covid.

Update: Messaged Charlie H with the info he requested below and there is STILL no follow up. Those responses are just there to make it appear like they address these reviews.

John L.

03/04/2021 12:00:00 SA

4 Service Pros is the only contractor I've worked with in the area that has 100% earned my trust (and living in a money pit, I've worked with quite a few). This review is long overdue. I've had them do multiple plumbing and HVAC jobs, and probably a dozen electrical jobs (thanks, Sean). We've had them fix problems created by other contractors. I must say that I get the impression that they might be slightly more expensive than, say, a lone electrician or plumber working out of his pickup (they've gotta pay for those fancy trucks, office staff, etc. somehow), but (to me, at least) having someone to call that I know is honest and will do top notch work is priceless.

Anyway, I'm writing this review in response to some plumbing work done by Willis and his apprentice (forgot his name, sorry... tall guy, hit his head in the basement). I called the office on Thursday asking for someone to come out to give me an estimate to install a tankless water heater. Willis came out the next day and took the time to explain, in as much detail as I wanted, what I did and didn't need for my house, what needed to be done to install these things, and exactly how much it would cost. I signed the contract before he left (I would not do that with any other contractor... In general I try to get at least three quotes). He came back on Tuesday to do the installation, with no problems that I recall. We passed inspection this morning without issue. I don't know what more I could ask for.

Max D.

8/14/2020

They were very professional. Their office called me to confirm ahead of time. Will called me to let me know that he's going to be coming over in the next 15 minutes. He did show up on time. They provided me with a free estimate. They completed the job professionally, on time, and cleaned up afterwards. We will definitely hire 4 service pros again for future needs!

James I.

2/20/2020

We have a water softening system in our home. It was installed in 2012 and is leaking some of the material (resin) from one of the tanks. I called 4Service Pro to ask if the system can be repaired. Dave was the plumber who came out to inspect the system.

After discussing all the options to repair or replace the system, we decided not to move forward with the job. We figured the cost was just not worth it, especially since we are on city water.

But I commend 4Service Pro, especially Dave, for their honesty, thorough explanation and no sales pressure. For these reasons, I recommend this company.

Gabriel Y.

2/18/2021

Tyriece did a great job adhering to COVID protocol and wearing a mask and arriving on time. He also walked me through plumbing issues and fixed a shower leak in a timely and professional manner!

Kalun L.

08/10/2020 12:00:00 SA

Hired 4 Service Pros for a plumbing project again, and I remain happy with them and recommend them without reservation. Carl showed up on time, wearing a medical mask (and I did too, what's wrong with you if you won't?), assessed the problem and fixed it right up. No one likes paying for plumbing repairs, but 4 Service Pros was reasonably priced. Thanks, Carl!

William D.

07/07/2021 12:00:00 SA

Worked for me last year, then updated their policy to no longer include DC because of lack of parking and permits. Which is BS because I have ample parking and clearly not a permit issue because why did you mention parking? Don't pay attention to the 5 star reviews--they are all fake!

Lisa S.

07/06/2021 12:00:00 SA

Called for service on June 7 for my AC unit and the company sent Brandon out to see what was going on. Brandon said we need to add freon to our 13 year old unit and did not bother to check the coils. He sold my husband a ' bill of goods' by offering him a service contract to help with the costs should we eventually need a new unit. The information he provided was in correct. The company credit back the monies for the service contract. Needless to say, the unit was still not working so we called the company back 2 days later and the next AC guy went into the unit to check the coils and said they are leaking but you have time before the unit starts to freeze and cause a problem. They wouldn't be able to give us a quote for a new unit for several days. Not sure what that was all about. I was just replacing a 3Ton unit with another 3Ton unit. Just had to replace the outside AC and coils. I found another company who came out the same day and agreed that the unit needed to be replaced, but that the coils were already freezing and to turn the AC off immediately, which I did. The second company was also able to provide me with a quote and install the unit in 2 days.

When I called to cancel the quote from the company, I spoke with Maurice Carter who said he authorized a credit for the entire service, which amounted to $436.60 minus the $38.50 that was credited back earlier. Due to Maurice Carter's error in the amount, 4 Service Pros can't figure out how to refund $398.10 to me as promised. The unfortunate part for 4 Service Pros is that I was a repeat customer and my best friend just asked for a plumber due to a major problem...didn't give your name out. I contact your office most days via phone or email and it is nothing but excuses. It has been a month and still nothing.

Roxanna L.

9/28/2020

We recently got a new sink and since it was way deeper than our previous one we needed some plumbing help. We reached out to 4 Service Pros on a Saturday and they responded almost immediately! Awesome customer service. We set up a time that worked for us and received a text once our plumber was on his way. OG was awesome and came by right on time! He came into our home with a mask and booties and was able to quote us a fair price for our repair. Our leaking sink was remedied in about an hour and we could not have thanked him enough. We will for sure recommend and use 4 Service Pros on any of our plumbing needs!

Brooke C.

4/23/2019

I have found my new go-to company for any work I need around the home. Manuel was our electrician and he was very knowledgeable and helped us to see risks we didn't know were there and explained everything he did every step of the way. He even provided an estimate for something different from what he came for and discussed this with us in full detail.

4 Service Pros is very professional to work with as a company as well. They send a text letting you know the name of your service tech when he's on his way, to include a picture so you know who to look for. When the tech arrives he covers his shoes so that he doesn't track anything in. All in all a great experience, despite the unfortunate electricity issue we were having.

Sasha C.

7/30/2020

Can't say enough good things about Tyriece and his colleague. First of all they were ahead of schedule and able to provide us with an earlier appointment, once they arrived they quickly identified the issue, assured us that it was an easy fix, provided us with a reasonable estimate, and it took them less than 30 minutes to fix it. We will definitely call 4 Service Pros any time we have an issue arise that falls under their expertise!

J D.

11/02/2021 12:00:00 SA

Needed the old kitchen florescent fixture replaced with a nice LED one. I'm too old and beat up to do the work myself. Put out a service request on Yelp & 4 Service Pros responded promptly & with the quickest offered visit time. Electrician (Eliu) arrived on schedule and ready to do the job. Very friendly and competent. He did good work. It looks great. I would not hesitate to use this company and electrician again.

Michael S.

1/25/2021

Very professional from the initial appointment with John S to the installers Michael and Juan. I didnt want to completely replace my system, but after looking at options decided it was the best choice. Job was completed and th results look and feel great!

Robert L.

10/27/2020

Very pleased with service provided by Willis. He arrived promptly on time and masked for safety. Willis took the time to listen to the symptoms we were having, asked a couple of questions, and then gave a quote for the work he would perform. Price was fair and he was able to perform the repairs on the spot (snaking a floor drain). I was very pleased with the level of effort, I think he went above my expectations and I would not hesitate to hire Willis or his company again. A+

Ian C.

07/09/2020 12:00:00 SA

Our pro was Carlos and he was friendly, professional, competent, hard working, and an all around nice guy. He diagnosed our problem, came up with good solutions, and got the job done for a reasonable amount of money. Not the cheapest, nor the most expensive- but definitely fair and a good value for high quality work. Highly recommend.

Stuart B.

10/16/2021

The firm is competent and honest and came up with a good solution for a very difficult plumbing problem.

Man T.

03/01/2021 12:00:00 SA

Technician Carlos Moreira from 4 Service Pros did an Excellent job in repairing the leak on the mixing valve on February 26, 2021. This was the second call to the company on this same issue. The previous technician who came to the house two day earlier did not address the problem, even through there was residue of a leak on the mixing valve.

We were very happy with Technician Moreira's and his partner's service. They were very courtesy and professional They took the time to answer our questions and made sure we were satisfied with the repair before they left.

Caitlyn H.

07/09/2020 12:00:00 SA

The entire process was seamless, hi-tech, low-stress, and such a relief! Our tech, Henrri Benitez, was so courteous, capable, and clearly explained all of the repairs needed to fix our faucet and replace two broken shutoff valves. And for a water main issue that the company couldn't address (DC permitting issues), he and owner Greg provided a referral and outlined the path we needed to take to fix our problem. The only other bid I secured was lower, but service like this is worth paying a little extra. I'll be adding their number to my phone when--God forbid--future plumbing issues arise.

Andy M.

08/11/2020 12:00:00 SA

Prompt response, punctual, great service, kept me informed. I would highly recommend them to anyone. Carlos especially was friendly, courteous, and COVID-19 compliant (lol). I would definitely make them my first option if I need plumbing services again.

Mitzi G.

06/11/2019 12:00:00 SA

Professional and honest!Every time I have done business with this company, I am so impressed! It is so rare to find people who care about the quality of their work and genuinely care about their customers. We have used this company for several issues over the years and they are consistently honest and professional.

Both Mike (electrician) and Rick (plumber) have found solutions to problems without gauging us on price. Whenever you need an honest opinion for home repairs and renovations do yourself a favor and call this company!

El Dee W.

12/23/2020

I've used them twice now: once for my condo association to snake a drain, and once personally to fix the hot water in my shower. They are very professional, alert you to your appointment on multiple occasions, and performed quick services for me! I will definitely use them for plumbing services in the future when needed!

Pogue M.

3/21/2020

So much for their 100% response rate. Submitted a request for a quote and never heard anything back. That tells me all I need to know about them.

F B.

12/15/2020

Willis too the time to explain everything to us and gave showed us where the previous installer made some mistakes on the work that was done. Willis was also professional and pleasant to talk with and he also came in with his mask and boot covering on his shoes. We look forward to working with him soon.

Pete F.

4/22/2020

We had a plumbing issue with our kitchen sink during this COVID-19 crisis and I called 4 Service Pros. The plumber, Jimbo, came out and quickly diagnosed and fixed the problem. He was honest and very efficient. He also took great care to wear the proper protective equipment that is needed during this pandemic, which I imagine makes his job harder. You'd have never known it because he couldn't have been nicer or more concerned with doing a great job. Thanks for the great work and customer service, Jimbo!

Jazz M.

7/24/2020

It was midnight. We had a severe issue with a backed up plumbing line which was causing leaks from the roof in the basement and flooding on the main level. Upon pinging 4 Service Pros...Tee, their customer service rep responded immediately and assigned an excellent staff member, Carl to come out immediately. Despite this being a very complicated issue, he was able to find a solution and saved any further damage to our home. I can't recommend them enough especially when you need assistance at any time of the day or night on an emergency basis.

Brian C.

06/03/2020 12:00:00 SA

Yelp doesn't allow for more stars! Phenomenal experience working with 4 Service Pros. Elise was a rockstar accommodating my special needs over the phone and by e-mail during this uncertain COVID period. She was especially prompt, courteous, and professional throughout my discussions with her. Today my plumbing technician arrived to address my leaking sillcock problem. He too exceeded all expectations! He was punctual, professional, courteous, and knowledgeable. Carl identified my leak issue immediately and repaired it in seconds. 4 Service Pros will be my ONLY call for my next routine or urgent plumbing need in the future!

Vladimir M.

9/29/2021

I recently had to find an alternative to Woodbridge Plumbing due to my timeframe. I found 4 Service Pros and was highly satisfied with their efficiency in replacing my water heater and identifying other issues around the house that I ignored. I certainly hope all of their staff is as efficient and knowledgeable as plumber Henri Benitez.

Kevin B.

07/05/2020 12:00:00 SA

I hired 4 Service Pros to replace my electric hot water heater. Henrri was a knowledgeable and competent professional, making the installation a breeze. I'd like to also thank the owner, Greg, for being a pleasure to work with, reaching out personally to gain my business, building trust, educating me, and being a great and wholesome businessman. They've won my business, and you should consider working with them too.

Ryan W.

5/28/2020

I've used 4 Service Pros a number of times. They communicate extremely well and have consistently delivered. A shoutout today for Henrri B for a great job replacing a valve and taking the time to explain the work and other considerations for future maintenance.

Luanne I.

6/29/2020

Plumbers Edguardo and Michael did an excellent job hydro jetting my main sewer line. They used a camera to show me the inside of the pipe from my first floor toilet all the way to where it connected with the county line- both before and after the hydro jetting procedure. I was please to see that the accumulated build-up was washed away and the pipe was open and clear. Both men were friendly, knowledgeable, and professional. They followed COVID-19 protocol by wearing masks and shoe covers during the entire visit. They placed floor coverings to keep their path through the house clean and sanitary. I thank them for their outstanding work!

Brandy C.

6/19/2020

Jimbo was super nice professional, honest, and knowledgeable. If I ever need a plumber again I am using them.

David M.

08/05/2020 12:00:00 SA

Edgardo was very knowledgeable, friendly, and professional! After a number of plumbing issues over the last few years we have had excellent service by 4 Service Pros every time. They are honest and extremely competent and are our go-to plumbers of choice!

Melanie W.

2/19/2020

We have worked with 4 Service Pros on two jobs now using plumbers Troy and Willis. Troy was great to work with on a challenging vanity installation. He was transparent in his thought process as he considered various options, he talked through the downsides of various approaches, and included us in the ultimate decision on the way forward. If new challenges popped up, he was quick to engage and talk through those as well. He was careful, meticulous, and patient with explanations and questions. We were not a fan of Wills, but the management at 4 Service Pros was quick to engage when they knew we were unstatisfied and they ensured we were happy in the end. They made it clear that they prioritize customer service and earn their high ratings. We would work with them again and would definitely request Troy in the future.

Grace W.

7/27/2020

The guys showed up on time And even worked with our neighbor to assess the problem. They gave us a total rundown of their assessment and advised us on what to do to solve our issue. We would use them again in the future!

Mr D.

5/28/2020

We purchased a flood light and new front outdoor lighting fixture. Paul came out to our house; and provided exceptional service he was very informative, efficient, friendly, and professional. He came to our house gave us and estimate; although we were only looking for estimates his informative approach made us decide to move forward with their service. Paul has over 24 yrs experience; I know the job was well done especially with the results we see. Thank you guys.

Debra L.

2/27/2021

Brad Is the best electrician I have ever had do work in my home. He is always friendly and professional. He is most concerned about customer satisfaction and providing quality work every time. Highly recommend!!

Matthew B.

1/30/2020

Willis and Joe found an issue that it took several other plumbers to find. They diagnosed and fixed the same day. Couldn't be happier with the response and professionalism.

Fern S.

05/12/2021 12:00:00 SA

Excellent service. I have previously used them several times for electrical work, but just recently had a plumber put. Carlos was great. He showed up on time, worked efficiently, and the price was competitive. Would highly recommend.

Nick V.

11/19/2020

Was in need of a new AC/furnace as mine had a shot coil, refrigerant leak, and was 15yrs old. Lorenzo showed up for the initial quote and was nothing but helpful, informative, and cordial. Didn't try any predatory tactics to get me to buy/upsell. He left the property with me feeling good about the purchase instead of pressured..

The AC Installers, Nilson and Johnathan, showed up during the expected time window and showed great respect to my home and kept it clean. They introduced themselves and were very polite. Too polite to the point that they turned down my offer to pay for their lunch. The job took about 8hrs if I recall correctly. They took consideration of the placement of the outdoor unit without me even having to ask and were looking out for my best interests during the installation. They not only installed the unit but showed me how to operate my new google thermostat, how to keep the unit clean, and made sure the thoroughly answer any questions I had. They left making sure I had all the knowledge I needed to maintain my investment. I will be recommending them to my family and friends.

Lastly, I was told that they will have a quality control technician to come inspect the installation a couple months from now. I will update this review if 4Service follows through or not.

Barry H.

6/18/2020

I needed my heat pump repaired because it wasn't cooling the house. Had the original installers come out to diagnose the problem, and they gave me a very high price just to clean and further diagnose the issue. Didn't like that. After reviewing the Yelp reviews , I called 4 Service Pros, and Alan came out to quickly diagnose the issue which was a much lower price than the other guys. Alan didn't gouge me nor try to sell me services that I didn't need. Dan came out the next week to repair. Problem solved! Excellent service, great company and great value prices. Highly recommended!

Elyssa R.

3/18/2018

I was not expecting to like them.

We had to replace a polybutylene pipe going from the main water line to our HVAC closet. Yes, I know, you regularly do this too. We were recommended Plumbing Express, and I called the number and got 4 Service Pros. They came out and did an estimate that was $3400, $2600 less than another estimate. I asked a bunch of questions to understand the price difference and name difference. Turns out, Plumbing Express got out of the polybutylene business and transferred all service to 4 Service Pros. I was hesitant but took a chance.

The crew was terrific. I think there were 5 people working on the job. You could tell how much they respected each other. They communicated well and clearly, and seemed to work really well together and know what they were doing.

They also communicated well with me, updating me throughout the process and when they completed specific milestones.

I wasn't sure what to expect, but the process was truly seamless -- and quick. They finished in half the time they quoted me on, a pleasant surprise as I was expecting to be without water for a full day and it took 4-5 hours.

Diana C.

8/26/2020

I'd been experiencing lukewarm water rather than hot water. A different plumbing company said I needed to have my hot water heater replaced, for a pretty hefty price. I called 4 Service Pros to come out for a second opinion. Tyriece was very punctual, pleasant, and knowledgeable: upon looking at the setup of the water fixtures in my home, he made a few fixes and determined that my water heater was functioning normally. After installation of a new mixer valve, I was incredibly relieved to see my home had piping hot water again. He even cleaned out my shower head when he noticed the pressure wasn't up to where it should be. Very impressed with his work and friendly demeanor!

John B.

5/27/2020

Wow, wow wow! Every level of service was exceptional -- from getting a quick response from them through yelp's quoting system, to moving the conversation about scheduling to an email exchange (I hate talking on the phone), to getting a tech out to our place within hours to diagnose the issue, to the tech being super friendly and knowledgable about the repairs needed. 5 stars all around for this company!

MH G.

1/13/2021

Edgardo replaced the guts of two circa 1995 toilets and the water line hose on one of them. Both toilets were taking overly long to fill. I'm not ready to replace the toilets but wanted to improve their functionality and Edgardo's suggestions worked for me in my particular situation. He leak tested each toilet with blue dye and cleaned up after his work was done. Price was about $400 for the two toilets together and was in line with what I expected. The parts used were custom fitted to the height of each tank to prevent possible water overflow. Highly recommend Edgardo for plumbing; he replaced some leaky hose bibs for us several years ago and did a great job then, too. Plus, he's a Jeep afcionado, like I am!

Lucia D.

12/28/2017

I feel really bad giving a 3 out of 5 stars because you can really tell this company is about their customers and trying to do their best to service their customers.

I contacted 4 Service Pros via Yelp to get a quote for a shut off valve for my humidifier. Greg, Brittany, and Elise definitely deserve 10 stars for the quick responses to yelp questions and quotes. I actually received a more competitive quote from another business so when they called me to get more information I was just letting them know that I already received a quote from another business and was going to go with them. Greg who is the owner, and I'm sure a very busy guy, got on the phone and personally told me he would meet the quote. He said he does it because his customers mean the world to him and he's in the business of making his customers stay and be happy. I truly believe that and I was very grateful to him and his staff for accommodating me even though I didn't ask them to. They really seem down to earth and care about their customers. They also fit me in the very next day so again amazing customer support and they are open 24/7.

Today the plumber came, his name was Edgardo. He also was very personable and nice. I watched while he worked and asked a lot of questions which didn't seem to bother him. He seemed to welcome the questions and wanted to share the knowledge which was awesome. He also offered to flush my water heater at a discounted price and teach me how to do it since he was here doing the work anyways. I agreed and he was a very good teacher. He went through each step and explained why and etc. allowed time for me to take pictures and everything. His work also deserves 10 star review.

So why the 3 stars? Everything went great until the end. They offer a free plumbing and electrical inspection after the visit. It's a yearly free service that as a customer you can request. I was thinking wow, I really hit it BIG with finding this company! But then he said, i can't do it for you right now because I'm late for my other appointment and my morning one took too long, so you can call back and reschedule it any time for free.

Fair enough, but then on the slip he wrote, Customer declined at the time. She will call to schedule free whole house plumbing safety inspection due to the time. So I tried to correct him, and I asked why can't you put on there that you do not have the time to do this for me instead of saying I'm declining, because that's dishonest. He just repeated that he had another customer who called him and needs him to at that location, but he has to show that he offered this option to me and kept saying it's free you can call and reschedule anytime. I told him I understood, but I'm not declining it, he's not really offering it to me as a service today. He didn't seem like he wanted to budge, so I signed it and sent him on his way.

Unfortunately, I don't think I will be calling for a free estimate on something that really wasn't an option for me to begin with. I'm here now and I'm your customer now, I waited for you to come to my house to do the work, so if you're delayed from a morning shift, not my problem. On top of that I'm certainly not going to take time off work when I already did for something that could have been take care of when it was convenient for me; not the service provider

I really do appreciate the company and what they are trying to do. But for me honesty goes a long way. Had he not offered it and went on his way this would have been a 5 star review hands down. Or tell me about it, and put an honest response down. Please don't lie on my accord.

Laarni R.

7/31/2019

Thorough, professional, efficient!
I need an old GE PTAC unit replacement. Maurice was diligent from start to finish of our diagnostic & estimate appointment. I highly recommend this company!

Okechukwu O.

4/29/2020

After various visits from an appliance company, the local gas company, and a plumbing company, I wish I would have called 4 Service Pros from the beginning. I would have saved myself a week and a half of hell and likely saved a few bucks in the meantime. Tyriece was early, extremely friendly, and most importantly knocked the job out perfectly replacing the gas flex line to my stove. Afterwards he offered to check out the work that had been done by the other plumbing company the day before and provided some expertise on some other water damage he saw on my floor.

After another company had quoted me a price that was over $120 more for the same work, the owner of 4 Service Pros spoke to me and stepped slightly outside of their normal policy to give me a tentative quote based on what I said I needed. The next day Tyriece showed up and handled the job. I'll certainly call 4 Service Pros again if I need any plumbing or gas work.

Lindsay D.

06/06/2018 12:00:00 SA

We're renters of a townhouse in Centreville and our landlord hired this company for our electrical and plumbing needs. Bobby is an excellent plumber and provided us with A+ service and professionalism. He's pleasant and knows his stuff. He fixed a number of problems around our place in a timely fashion. Brad was our electrician and was also professional and knowledgeable.

While the technicians were great, the office could be a bit better in their communication with the technicians. I requested a call ahead for my last appointment (barking dog & napping baby) and my number wasn't even listed on the invoice. I also requested the electrician and plumber come out at the same time for the initial inspection and that didn't happen. The office was understanding when I presented these issues and apologized.
Overall, highly recommend! Especially Bobby!

Richard G.

4/13/2020

I provided them a rather complex job for the time they would be on site (installing an inline water heater, installing a pressure regulator, and change out the valve on the water main) and their Tech Cody Carroll was great, he was able to point out some installation issues (at no cost) that the product's vendors failed to mention that would have caused me problems, and still get the job done within budget and in only 2 hrs.

He was also very careful about social contact issues, something we need to be dealing with these days all the time.

Marilyn M.

07/01/2021 12:00:00 SA

Justin just left my house at 9:00 p.m.! Never a complaint about a thing; I offered to clear out under the sink, and he had already taken care of it! He was conscientious about his work, and explained how to operate it all. Very polite and professional. Spoke to my property manager and accepted her approval and signature over the phone. Cleaned up everything as he worked, or before leaving. An added bonus: he got along with my very unfriendly dog!! I would definitely recommend 4 Service Pros to any of my family and friends, knowing that the quality of service that I received would always be the same for them.

Patricia B.

2/15/2020

Awesome service at a good price! I moved into a lovely old house in a new neighborhood a couple of weeks ago. Imagine my surprise when I discovered water pooling on my basement floor and a leak sprouting from the ceiling with no readily identifiable source. I had no idea of the plumbers who serviced my area so I turned to Yelp and started asking for quotes. 4 Service Pros responded in minutes -- early on a Saturday morning and well before their posted opening hours. They assigned a plumber named OG Tserenkhand and sent a text so I could track the his arrival time. I can't say enough good things about OG - he was so professional, pleasant, fast and as a bonus, nice to my puppy who tried to help him fix things. OG didn't seemed to mind making his way around my moving boxes or the crumbling stairs to the crawl space or the half-demoed basement. He immediately found the source of the leak, told me how he would fix it, what it cost and quickly finished the work. Another great thing about 4 Service Pros is that they responded to my request and completed the work before any of the other 4 plumbers I contacted even called me back. Highly recommended!

Y K.

11/18/2019

Of course, my HVAC had to stop working when it was 25 degrees outside. And I am a total idiot when it comes to home maintenance stuff, so there was no way I could figure out if this was a simple fix or a huge disaster (I had to actually pull my home inspection report from 2013 to figure out if I had a furnace or a heat pump)!

So with my frozen fingers, I pulled up Yelp and looked up HVAC repair companies. I saw the great rating for 4 Services Pro and decided to email them.

First, I appreciated their awesome customer service while scheduling the appointment. They responded super quickly and were ready to send someone out that same evening (it was 6pm or so when I contacted them). I didn't know how late they would arrive, so I asked if they could come the next day. He initially said someone would come in the afternoon, but after I mentioned that I couldn't get off work in the afternoon, I was put on hold for a minute while he checked to see if someone could accommodate my schedule. And voila, I got a 7am to 9am window for the next morning.

Second, the technician (John Sumlin) was so great. As noted above, I don't know crap about heaters. So during the initial visit, I asked him dozens of questions. He was very patient with me, and he diagnosed the issue quickly. I asked him about the maintenance plan and additional things (like, should I just replace the HVAC instead of getting it repaired? Should I get a humidifier installed?). John seriously could have tricked me into getting lots of work done and spending lots of money (like I said, I know nothing about heat pumps), but he was super honest and didn't push any additional services on me. A couple of times, he actually said I didn't need certain things done. That said, I decided to go with the HVAC and plumbing/water heater maintenance plan - he thoroughly explained all the stuff they do and what would/would not be covered, and told me I could call back if I wanted some time to think about it. He said he has a mom and sister and wouldn't want anyone to take advantage of them, so he is honest with his customers.

I definitely recommend this company, and I recommend that you request John Sumlin in particular. He'll take the time to answer all your questions, and you can rely on him to give you an honest assessment.

Suzette K.

6/18/2020

We had a problem with an electrical issue and called 4 Service Pros. Byron Ortiz came and spent 5 hours trying to find the problem. He was very professional and helpful but in the end, couldn't resolve the problem so he scheduled a return visit to run a tracer on our electrical system. After some thought, we cancelled the second visit, informed 4 Service Pros that we were getting a second opinion. Mike Schick, the manager, called us and offered to come back out with Byron, for free, to find a solution. They did and spent another 3 hours - finally solving the problem. We were so impressed with their customer service and coming back out the second time without charge. We would highly recommend this company and plan to use them for any future electrical problems.

Trevor B.

10/18/2019

Would not provide an online quote to repair clogged toilet. This is a pretty standard service with a pretty standard fix to rooter it. I choose a different provider, and likely won't contact this company in the future.

Derek S.

5/30/2021

I use 4SP for everything. They are always reliable, polite, professional, and knowledgeable. Justin did a great job helping us test our water quality and get a filtration system to protect our tankless water heater system and repaired our broken faucet and garbage disposal. A truly professional gentleman who explained everything so well.

Shyloe J.

2/20/2021

Quick responses, arrived on time and wearing masks, resolved my problem quickly and efficiently. Would recommend!

Elizabeth R.

11/25/2020

Complete HVAC replacement--highly recommend! We've had some pretty significant A/C issues over the past few years with our builder installed units. When the heat went out 3 weeks ago on the main floor unit, we knew our time was coming. House (and HVAC) are 16 years old and we plan to sell in a few years so it seemed to make sense to replace it all. I called several companies, read reviews, and got estimates. I guess I shouldn't have been surprised that it took most of a day just to get estimates, but this IS a major expense. We ended up going with 4 Service Pros--why? Well, they weren't the cheapest, but we definitely had the most confidence in their estimate, their understanding of what we wanted, the options they gave us, and then the 2 year service plan. Oh and the visibility into exactly what was going to be installed, to include what each component was great. Plus they have AWESOME communication--text messages with pictures of who is arriving, emails, etc. Anyways, installation day was yesterday and Darren, Chris and team arrived in force--3 big trucks, all the units (dual zone AC and gas furnace), etc. Went off without a hitch and by dinner time we had A/C (not needed! brrr) and awesome gas (e.g. HOT) heat! SO glad we went with 4 Service Pros, from Lorenzo's professional engagement, communication, and estimate to Darren, Chris and team's work yesterday (oh, with full masks and booties by the way! Definitely taking the Pandemic seriously.) You won't go wrong with this company!

Dilyana D.

07/12/2019 12:00:00 SA

I needed a faucet cartridge replaced: simple job that takes at most 15 minutes. Got a quote for $307! Could not believe my eyes! The part itself costs $25. Complete ripoff relying on people not being aware of the true cost and effort and being too busy and in panic to challenge gouging. More people should challenge price gouging so this practice stops. Ended up replacing the cartridge myself.

Jay S.

10/01/2019 12:00:00 SA

Very easy to work with I haven't decided which company I'm going to use to replace my heat pump yet but there prices were very competitive with a great reviews and they are still in the running. They gave me great suggestions and didn't try to oversell me on products or services.

Amar S.

12/10/2017 12:00:00 SA

Power went out only in the garage and it wasnt the breaker box. Mike answered the phone on a Sunday and talked me through how to fix it myself rather than charge me to come out. Mike stayed on the phone with me until it was fixed. I have never used this company before. You have a customer for life and I will pass it on to my friends and family. I will be calling tomorrow morning to have my water pressure fixed and somebody to change the filters in my hvac unit in the attic.

Amar Singh

Doug M.

11/14/2019

GREAT JOB. First they have me scheduled for 4-6pm which is fine. Then they call and tell me they can come earlier and arrive 30 minutes later.

I had no water pressure and they quickly went step by step until they solved the issue. I honestly thought I would have to rip open my walls and replace all the pipes but they assured me that wasn't necessary and fixed the problem quickly. Now my water pressure is almost too powerful.

On top of that they took the time to look at my water heater set up and even make some suggestions to filter the awful alexandria water.

Rick did a great job. Hope I never need them again, lol, but if I do I will ask for Rick.

Mary C.

4/16/2020

We needed a new water heater. Discussions with Lowe's and Home Depot or frustrating because we wanted to know more about the water heater before they brought it out to install. For service pros assigned Jimbo to us and he was great. He's worked in this field over 30 years, he knows the good the bad and the ugly of water heaters and had a lot of different things to help us better understand and maintain our new water heater.

Two days later, he arrived back at our home with the new water heater which has an alarm on it so will never have a flood and explained all the details To my husband. We had a minor issue and it came back the next day just to make sure that it was resolved. I would highly recommend for service pros and in particular Jimbo.

D R.

6/13/2020

I had a plumber over a couple months ago who said he could not do the more extensive work since it was beyond what he does. He recommended 4 Service Pros to fix some plumbing to a pump in the basement and to put in a shower stall. I checked the reviews on Yelp and almost are good, so I am very surprised by the run-around I received from 4 Service Pros reps. After a couple phone calls and email exchanges with reps, I could not get anyone over to give me a quote. My last exchange was with a rep. who said he passed my information to his manager. I heard zilch from the manager. It's hard to give a stellar review when I can't even get someone over to the house.

Update: I originally gave a one-star review, but amended it today (Julu 5th, 2020) after the company president left his phone number and requested I contact him. The issue was the front-line customer service gave me the run-around and would never nail down an appointment. I hope the president remedied the issue since most clients give the company 4-5 stars for the company's work.

Kate B.

04/08/2021 12:00:00 SA

we asked 4 service pros to come and replace the faucet in our kitchen. They sent Willis Darnell and he arrived at the right time, was wearing a mask and booties, was very polite and did a great job in a short time. The old faucet was difficult to get out and he had to cut it out. He also answered our questions and cleaned up the sink and work area.

Rob P.

10/13/2019

We had a gas leak and Willis got out here on a Sunday in an hour. Did a great job and super friendly. We have used 4 Service Pros for two or three jobs and always been professional and knowledgeable.

Frank W.

3/30/2021

Called 4 Service Pros for a new water heater. Tyriece was the technician and did a great job. He was very professional, explained everything, and made the experience easy. Highly recommend 4 Service Pros!!

Bridget T.

8/18/2020

Made an appointment to specifically install a new oven only to find out after the technician arrived that they do not install appliances. Why would you waste anyone's time like that??

Eric L.

3/17/2020

Just bought a house and, as usual, something breaks within the first couple of weeks. Watermain valve started to leak recently and we were worried. A plumber from 4 Service, Willis, came out to look and in less than an hour he had the valve replaced. Quick, well done, knowledgeable, and good customer service. I highly recomend them.

Shannon T.

10/23/2020

Edgardo was excellent! He was professional, personable, and gave me a spot-on estimate for a pretty big plumbing job involving a pipe leak in my kitchen. His analysis of the issue sounded right (and I made him re-explain it to me over a call the next day), but given the amount of money involved, I paid for another well-rated plumbing expert to come in and provide a second opinion on the scope of work. Their assessment of the issue was the same as Edgardo's, but their estimate came in 3x higher!!! I immediately booked with 4 Service Pros and Edgardo came in the next day to complete the job. It was really a pleasure working with him, and I appreciate that the business sent a text with his photo before he came and provided me a hyperlink to track his truck GPS-style so that I could figure out exactly when he would be arriving for both appointments. The whole thing was pretty seamless. Edgardo wore a mask the whole time and mentioned that he is extremely cautious Covid-wise in order to protect his family, which, with a newborn at home, I really appreciate!

Tom W.

06/08/2019 12:00:00 SA

Great service. Had an issue with my air handler that was causing a lot if water to build up, called 4 Service Pros around 8pm on a Friday and Nelson was there about three hours later. He fixed everything and gave me great advice on how to avoid the problem in the future.

Wasn't cheap because it was emergency service, but overall the price was reasonable and I am very happy with the work.

These guys are legit -- the five star rating is well deserved

T S.

7/23/2019

Seriously SO impressed by my experience with this company and my plumber (s) (Willis and then Thomas who took over) who was super polite, courteous, patient about explaining every step, AND pointed out my problem had been misdiagnosed and remedied the actual problem (which costed less too!). How is this real life?

From the time I scheduled to my appointment to my appointment everything was also super smooth. Anna and Michelle (at the office) were lovely to work with. I received an email confirmation and a text message before my appointment. Thomas called when he was on the way and I was sent a text message with tracking information for his arrival! He arrived without any issues, promptly put on shoe covers, and went to work diagnosing the issue. He poked and prodded and really did his best effort to ensure he was making the correct fix. He also patiently explained his steps while I lurked over his shoulder.

It was the most honest and refreshing home maintenance/repair experience I have ever had in DC in my entire life. They really seem invested in quality. This was my first time using 4 Service Pros, but wow way to make a phenomenal first impression! I am just crossing my fingers for the future because this still feels too good to be true. Thanks Anna, Michelle, and SO MUCH THANKS TO THOMAS.

Wei X.

11/09/2019 12:00:00 SA

I got a broken pipe in the garage behind a dry wall. Willis Darnell came to the rescue. There were texts and calls reminders with the technician's info ahead of the appointment. The service was professional and efficient. Willis explained the cause of the leakage and how the work was done. Trash was picked up after the repair. Very happy with the service. Will consider for any future plumbing issues.

Kevin W.

9/13/2019

Very helpful service call from Willis who quickly diagnosed my plumbing issue and showed me how to remedy it. Thank you!

Sharlena D.

07/08/2020 12:00:00 SA

Imagine having a dog bite the wires to the condenser and then having your whole furnace go out in the dead middle of summer. Well, as my luck would have it that's exactly what happened to me. I immediately did a Google Search and came across 4 Service Pros and called them and one other company to see if they could come and repair the wires, get the air back on and move on with life. The technician Chris came out with a can do attitude until unfortunately he could not. The circuit board was shot, among other things and this wasn't as simple as replacing the wire this was an overhaul of the hvac system that came with the house. I did contact two other technicians from other companies to see if the diagnosis was the same (and it was). Unfortunately Chris had got tasked with another job but they had another technician come out with a supervisor (GREAT MOVE, it leaves little room for error) and now I'm as cool as a duck. One thing I was not to crazy about was the fact the new systems (according to a technician that came out, whom they sent immediately) tends to pull humidity out of the home rather than make the home cool.. if that makes sense? The way it was explained to me is the new systems make your home anywhere from 13-25 degrees less than what the temperature is outside so if it's 90, the BEST you will get is 70. The old system would have had it in the upper 60s.. but I guess is not that much of a big difference and it gets pretty cool at night which is nice. Darrell great work, Chris great work and this is definitely a company I would patronize again. Save your money from the other guys, 4 Service Pros is it!

Matt K.

1/16/2020

This morning we woke up to sound of the leak detection alarm on our water heater. We gave 4ServicePros a call. They were easy to communicate with and were able to get out to our house quickly. Special thanks go to out technician Willis. He knew exactly what he was doing, diagnosed the problem with no difficulties, and installed a new water heater. But he also walked us through why our tank had failed and what we needed to do to prevent that occurring in the future. We really appreciated his attention to detail. He was extremely professional and we felt confident dealing with him. We wouldn't hesitate to trust his recommendations or hire 4ServicePros again.

Jennifer S.

9/24/2019

I live in a high rise condo, and was advised by condo management to have maintenance done on my pressure release valve due to possible failure due to age. As I entered the area that has the valve, the main water shut off valve, and my water heater, I was horrified to see that my water heater had visible rust! I immediately went to Yelp, and asked for quotes from plumbers.

In minutes, a rep from 4 Service Pros contacted me and stated that a plumber could come to me that day for a free estimate! I scheduled the estimate. I got emails and texts with the confirmation of the appointment, and a picture/profile of Carl, who was the plumber who came for the estimate. He was prompt, explained the issues he saw, and gave me multiple options at multiple price points for addressing the issues that I had (water heater, pressure release value, and a mis-place/badly installed main water shut off valve.) He asked questions about my water usage and lifestyle to ensure I got what I needed with out 'overselling' me on replacement parts. I got estimates sent to me immediately in PDFs via email. I booked the appointment for today (3 days later). I was told Willis would be doing the work.

Willis had a window of 10-2 pm to arrive. Around 9 am, Willis called to ask if he could come a bit before 10 -- I was SO HAPPY! There is nothing worse than waiting all day for help. Willis showed up and went to work. He was efficient, and took care of everything! He also gave me some tips on how to maintain some other plumbing fixtures in my condo to help them work better (apple cider vinegar in toilet tank to reduce some sludge that had built up, Turtle Wax for sink faucet to get rid of some grime) and made some recommendations for future work (I have some OLD OLD valves in my unit -- he suggested I consider replacing them).

Hiring a plumber is never fun. But Carl and Willis at 4 Service Pros made the process less horrible than it usually is. And the staff that do the scheduling by phone and email are also really good -- I had some questions about my estimates, and asked for some changes, and I got all revised documents in matter of minutes via email (PDF attachment).

Luann B.

9/22/2020

Exceptional customer service! Emails, texts, and calls as appointment reminders and photo and name of plumber sent in advance. Worked with us on estimate. Quality work. Coordinated permit. Thank you Willis!

Virginia R.

08/01/2019 12:00:00 SA

I called 4 Service Pros after discovering a stain in my ceiling yesterday evening and they were able to send someone the next day. Willis came out to diagnose the issue and did an excellent job. Turns out our problem wasn't caused by bad plumbing, but rather by a leak from the siding of our house. I appreciated that he was able to diagnose the problem so quickly before it got worse, and without having to tear down our ceiling to find out. 4 Service Pros will remain our go-to for our future plumbing needs. Thank you Willis and 4 Service Pros!

Jasmine F.

7/27/2019

4 Service Pros is a great company to work with. Their customer service is of high quality and their technician, Carlos was excellent to work with. Though the leak hasn't been fixed, Carlos was very patient with me when determining where the leak was coming from in our shower. We tested the plumbing, drain and grout and found out it was the grout! I'm very happy working with this company to service my repairs and have placed them on the top of my list!

Nicholas F.

7/25/2019

I needed a cracked toilet flange replaced. I contacted 4 service pros and they responded almost immediately on the weekend! They had someone out here in no time to fix the problem. Carlos was amazing! A true professional! He was able to quickly assess the problem and get it fixed the same day. He he got the work done quickly, checked and double checked to make sure it was perfect, and cleaned up after the job was finished. Great work Carlos and great work 4 service pros!

Jereamy R.

9/13/2020

They did a good job overall (plumber). They did present add ons so make sure you are aware of your budget and what you actually want to get done.

Liz R.

11/25/2019

I used 4 service pros to check out an issue with my water heater, which suddenly wasn't producing any hot water. It was easy to make an appointment to fit my schedule. Bryan S came to my place to look at the water heater and quickly found the problem (bad wiring). He explained the issue and was able to repair it on the spot. Would definately use 4 service pros again for other house problems.

Tiffany C.

11/22/2019

I had 2 new vanities installed and called 4Service Pros to install the new plumbing. They sent Brian S. He arrived on time, explained the process in great detail and worked effortlessly despite me knocking out my power just as he arrived (whomp whomp). He immediately called his office to see if they could send an electrician right away (which they did). He was a calming soul to a panicked woman and ensured it will all be taken care of (which it was). What I liked most was his attention to detail. Checking each individual pipes had no leak twice AND he cleaned up after himself and left the area clean just as he had arrived. I am thankful for 4Service Pros, this is my second time using their services and it won't be my last, despite my added cost for sending an emergency electrician. They do awesome work and are true professionals!!!

Kristen G.

1/21/2021

I really appreciated the technician Henrri Benitez calling me ahead in order to arrive earlier than my scheduled time for service. He was very professional and offered good maintenance tips that will help me avoid future problems with my toilet. Great customer service and friendly.

Cristian T.

9/25/2018

Had Rick and Carlos out to diagnose and replace my sump pump which had failed. They did a nice job, and were very responsive. They answered my questions - and showed me the likely cause of the failure. They also were very upfront on pricing and there were no surprises (even got to take advantage of the $150 for $100 promotion here on Yelp).

They wore booties while in the house (a very much appreciated touch), and were careful not to make a mess.

I am very happy with the work - and now have a working pump! Thanks!

Nelson M.

08/09/2020 12:00:00 SA

We had an emergency toilet valve situation and called 2 other places before 4 Service Pros. They picked up right away on a Sunday and had someone out to our house w/in 45 min. Big thanks and all the praise to our service person Edgardo for being fast, professional, and above all else safe! He kept his mask on and distanced from us while doing his work, made sure not to touch anything besides the plumbing areas, and explained everything to us very easily without making us feel pressured into choosing one option over another. Good experience all around, thanks again 4SP and thanks again Edgardo!

John R.

1/26/2018

Very responsive, very courteous. Reasonable price.
Spoke to them in the morning. In the afternoon, they arrived with water heater and installed it in 90 minutes.

Lisa M.

08/01/2020 12:00:00 SA

Possibly one of the most professional outfits I've had the pleasure of working with. Appointments are confirmed with a picture of the technician for estimates and for the work that will be done. Despite Covid, they were able to come within a week, and always wore masks and booties in the house. Initially, we were just going to have our water filtration system installed, but we like them so much we expanded our scope of work to include a whole house water shut off (peace of mind as we had water leaks in the past that were very damaging), as well as re-configuring our water manifold with higher quality shut off valves then the builder had installed. Dave, who was the original estimator, not only took the time to explain potential issues with the plastic valves of the original manifold, but tips on how to flush or hot water heater, keeping our P traps for in rarely used bathrooms, discussion of better fittings for our filtration system that we purchased for their installation, and Water monitoring tips. We expanded our scope of work to include not only the water filter system, but to add a whole house water monitoring system and upgrade our plastic valves with high-quality brass shut off valves as we had suffered through water leaks in the past that were very expensive and damaging. Willis and Ray came to do the installation end they were courteous, clean, capable and laid down drop cloths over any carpeted surfaces - when they were done, everything was clean and perfect. The new water manifold looks great with easy to use brass shut off valves, the filtration system is working perfectly, and the Moen flow water monitoring system is sending statistics to our phone :-) The construction of the support for the water filtration system is very sturdy. We will have them back again!

Melissa P.

9/13/2018

They are quick and efficient but pricey. We've used their services twice. The first time was for a smell coming from a light fixture. The technician tried cleaning it but ultimately recommended replacing it. He waited for my husband to go to Home Depot to get a new one, which was awesome, and then he installed it. However, it cost over $200 because they have to charge $189 (or something close to that) once work is started, regardless of the degree of the work. If we hadn't gotten the new fixture, we would have paid $189 for him to just clean it, and if we wanted him to come back to install it, another $189. The second visit was to have some wiring covered. It only took the technician ten minutes, but it cost $225. If you need someone to come out right away and get the job done, this is a great choice, but if money is an issue, I'm sure you could get a better price if you have the time to shop around. We needed someone to come out right away both times, so we paid for that convenience.

Also, they say they wear she covers, but they only take off their shoes, and their socks are not very clean given what they do. I'd request fresh shoe covers for your service.

Cheri B.

10/16/2020

I moved some stuff under the kitchen sink this morning and discovered that the garbage disposal was leaking . . . sludgy, gross mess! I started calling plumbing companies a little after 11:00 AM on a Friday morning and 4 Service Pros was able to give me a 4-6 appointment slot for TODAY. And with a free estimate as well! So we were without a kitchen sink for a few hours, but then the plumber called and offered to come EARLY! Feels like Christmas. Carl wore his mask and was pleasant and professional. He quickly found the problem, had all the tools and parts necessary to repair it on the truck, and got the job done immediately. Same day and excellent service. We will definitely keep their number!

Turner H.

10/14/2019

Wow, 4Service Pros gave me the best, most thorough, quick and competent plumbing service for a leaking outdoor faucet! Thomas came quickly, assessed the problem and told me that I didn't need to have the ceiling of my basement torn up to fix a fast-leaking outdoor faucet. (I had two other companies bid and they said the ceiling would have to be ripped open and they couldn't do the drywall repair. AND their bids were incomplete--did not include the labor costs!)

Thomas turned off the outdoor water valve, and gave me a clear, written bid. He ordered the part, and was back on time to replace it in about 20 minutes. FINALLY, I have a non-leaking faucet.

Thanks 4ServicePros and Thomas!

Jack F.

7/16/2021

Friday night my wife and I learned that my mother-in-law had a serious leak in her ceiling. We called several companies, with no one able to see my MIL on an emergency basis. When we finally reached 4 Service Pros, the receptionist promptly connected us with Justin, who was there in 30 minutes. After assessing the situation, he called us to explain that this was not in fact a plumbing issue but the result of extreme condensation from HVAC - and promptly arranged for a specialist from their HVAC division to come the next morning. We were incredibly relieved to find someone who would see her right away, who was so professional and inspired so much confidence. Based on this interaction, we would definitely use Justin/4 Service Pros again. We've had a wide range of experiences with plumbers in this area and you definitely want to hold on to the numbers of those who are this professional and responsive.

Chiharu O.

10/11/2019 12:00:00 SA

I had a wonderful experience today with Willis. He was very professional, came early (called to see if he could come early), courteous, and very good overall. I would want him to come out again if I ever need a plumber.

First of all, I really liked the fact that 4 Service Pros provides free onsite estimates. Another company would charge me $49 just to come out for simple clog. I also had one other company come earlier the same week, whose plumber told me how challenging and difficult the job is going to be, blah blah blah and proceeded to provide me with a ridiculously high quote. He even told me that he can't fix a leak from my faucet because no parts would be available. Willis came, looked at the job, simply said no problem he can fixed it in no time. And he did. No fuss at all. I am very happy with the job and Willis was great!!

Eileen S.

10/07/2019 12:00:00 SA

These guys are amazing. I was scheduled for 12-2pm. I got a call would it be okay if they came early! It was great! Willis replaced 2 garbage disposals and the new ones are so quiet, I can't believe I ever lived with the noise of my old ones. It wasn't cheap but I definitely got my money's worth.

Kudos.

Jeff T.

2/14/2021

This review is for heat pump and air handler installation. I called on a Wednesday morning after our air handler stopped working on a cold night. John and Charles came by midday and spent a considerable amount of time checking out the system and gave me my realistic options for how to address the problem. I went with their advice of replacing my entire system since it was 17 years old and not worth fixing. Michael and Juan came out three days later on a Saturday to remove the old and install the new system despite the cold icy weather. They worked a good 12 hours to make sure everything was set up and running properly. They were very polite and spent a good deal of time explaining everything I needed to know. Overall I was very happy and impressed with my experience with 4 Service Pros and all the technicians we worked with. Their customer service department was helpful and responsive too. I would definitely recommend giving them a call if you have HVAC issues.

Evelina B.

9/30/2020

Called this company on Monday, the technician came in on Wednesday. We received a phone call 2 hours in advance, an email notification with the name and picture of the person, and a 20-min notice prior to arrival. All on time, in a courteous manner, with all the appropriate personal precautions taken. It was a small and quick fix. We asked for a bill. But were not charged a penny. And this is plumber. Usually, it is a $65 upfront charge and no estimate for the requested services. We were very pleased. Our systems is the house are coming due for a replacement. This will be the first company on the list to call.

Stuart B.

07/01/2020 12:00:00 SA

Henrii Benitez of 4 service did an outstanding job in repairing a faucet in the upstairs bedroom which was not working and a faucet in the kitchen sink which was leaking heavily. He discussed the problems in detail and was outstanding in every way, spending considerable time in both problems. I highly commend 4 service for his work.

Jennifer P.

2/13/2019

I needed an HVAC unit replaced and went through Home Advisors for contractor recommendations. I had four contractors come to my house and provide estimates. 4 Service Pros sent the technician (Nelson) that would be doing the work to my house (as opposed to two other companies who sent salesmen to my house for the estimate). Having Nelson there was reassuring because I could ascertain his knowledge of the project. I cannot say enough great things about him. He is professional, courteous, so very knowledgeable, but above all, his attention to detail is magnificent. Every little detail was done to perfection. I am completely satisfied from the home estimate through the project's completion. I highly recommend 4 Service Pros.

Rachael D.

05/05/2020 12:00:00 SA

Henrri and Bryan came to help us out with a plumbing leak issue in our house and were INCREDIBLY helpful. They fixed up all our problems and explained everything they were doing really well. They also walked us through another issue and explained their limitations on fixing it very patiently and kindly. 4 services pro is our go to contractor for everything!

Rich W.

10/04/2018 12:00:00 SA

This team is awesome. Scheduling was easy. Front office was responsive and followed up. Paul was a nice guy and was very transparent. They came out and worked very late in the evening almost immediately after the required parts came in. I thought I would be at the mercy of the typical NOVA fully booked schedules but I was wrong. I highly recommend them and will use them again.

Sean B.

09/03/2020 12:00:00 SA

Very professional and knowledgeable. Resolved an issue with our sink promptly and effectively. Was also willing to do a quick walkthrough for other projects while helping us understand the immediacy of the other projects left in the house.

Ceejay S.

8/17/2021

We called this company to have our hvac checked out. Technician they sent was so professional and thorough, I bought a service contract immediately. Later that day we realized that our water heater was not working. The second time technician who came out that night informed us that the gas water heater would cost $900 but the total cost would amount to $3500. He was going to order and replace the heater the next day. He asked for trip payment but when we told him about our service contract, he was surprised, but he pressed us on the trip being an emergency, which we refuted. When I came to know about the next day installation, I asked for a postponement because we had a family birthday celebration at home. But he argued about the postponement and asked us if we were going for other estimates. That sent a light bulb switch to go on in my brain and upon checking the internet we realized we were paying too much. I called the operations manager but I was stalled and could only speak to the customer service rep. If they keep sending technicians like Zachary, I will be cancelling my service contract with them for next year! Needless to say, we got our water heater from another company, total cost $2100.

Tammy C.

08/12/2019 12:00:00 SA

I needed someone to quickly diagnose a continuous problem I was having with my air conditioner. Time was a factor given our triple digit temperatures.

I had contacted 2 other HVAC companies that day and 4 Service Pros responded first. The technician Maurice was prompt, professional and thorough. His detailed photos and recommendations was an unexpected plus.

Northern VA.

Krikor M.

08/02/2020 12:00:00 SA

Our HVAC technician William was fantastic. Very thorough, pleasant, and wore a mask the whole time. He answered all our questions and provided a detailed analysis of things that need to be cleaned and repaired. I highly recommend this company, and if you need HVAC work, ask for William F. Thanks for the great customer experience 4service pro!

Tom A.

7/28/2019

5 stars! Look these guys are great. Please let me expound on the service I received this past week. Mr. Willis Darnell came over on very short notice, assessed my issue (pinhole leak in a pipe), fixed it in short order and left me very satisfied with the service provided. He made some additional recommendations to me to follow up on later, which were very much welcomed. In this case, Willis knew exactly what he was talkin' bout (I'm sure he has heard this before). Even though, as is the case with my house here always fighting back whenever something needs to be fixed, Mr. Darnell knocked it out. I would recommend him for any and all of your plumbing needs. Besides, plumbers are what make civilized life better for the rest of us. Without them, we'd be living in atrocious conditions. Thanks Willis for your help and thanks for fixing this house of horrors and doing it quickly.

TLDR: great service. Great plumber. Will definitely use again!

Colleen P.

7/27/2020

Carl came out to look at a sump pump issue we had. He was very patient and explained to me how it worked, etc and answered all my dumb questions. Very professional and wore a mask the whole time.

Susan G.

7/19/2019

Allan came for the HVAC and Manuel came for electric and both were Awesome! First time in a looooonnnngg time I have had pleasant courteous technicians who did not treat me like an idiot, did not try to up sell me on unneeded equipment and did not charge ridiculously inflated prices. This company is who we will be using for as long as we own this house, and if we do move and 4 Service Pros services the area we move to we will be bringing them with us. So relieved we found them! We will never go back to our old crappy provider that would charge 1000% for a flapper valve that my husband had to replace afterwards anyway. Thank you 4 Service Pros! Our new favorite!

James M. N.

7/13/2019

I called 4 Service Pros when I had a leak from the washing machine. Willis, the Service Pro, came exactly when he said he would and quickly diagnosed and helped solve the problem. Thanks!

Steve K.

5/30/2018

Brian C - I'll take good care of ya - haha he wouldn't stop saying that all day. And he lived up to his word. He even cleaned the mess he made while fixing my broken pipe. Great customer service fair pricing as well.

Donna C.

10/05/2018 12:00:00 SA

I have serious gratitude to Mike at 4 Service Pros for being honest in his assessment of the work I was requesting tonight. I had spoken with Elise on the phone to schedule a quote and she had Mike call me back within minutes. Mike may have talked me out of doing this project but proved himself to be Knowledgeable, Professional, and provided great customer service... he saved me a lot of money and aggravation and definitely earned my trust and respect in the process. I'll be sure to call on them for future projects.

Andrew K.

01/05/2019 12:00:00 SA

Update: 1/09/19

The owner has reached out to me and wanted to see what he could do to better understand the situation. He sent two of his supervisors (Plumbing and Remodeling) out to take a look and determine how they might approach/correct the problem. After meeting with them, I'm optimistic we can find a way ahead to get back on track. Unfortunately, it will take some time to get all the i's dotted and t's crossed to make all the necessary coordinations prior to beginning work, in earnest, and finishing the project. Insurance companies don't make things easy.

I contacted this company as a repeat customer for a water leak which damaged my pantry ceiling. Unfortunately they aren't interested in making the customer happy and leave it to the homeowner to coordinate with the insurance company on payment/documentation, etc. They would only offer to come out to inspect for a fee, but I don't know how you could determine the source of the problem without doing some work. The customer rep advised me they were COD and wouldn't do any work unless I paid them and waited to be reimbursed by my insurance company.

For a company that prides itself on customer service they sure don't want to work with the customer on insurance claims unless you pay them on the spot for any work. Way to make a stressful experience more problematic.

Scott E.

7/13/2020

Found 4 Service Pro on Yelp. They came same day even though it wasn't an emergency. Willis Darnell was the tech. Willis was a pro and did a few tests to figure out where the blockage was (called them for a clogged kitchen sink). Willis ran a snake pretty deep into the wall and was able to remove the grease that had built up over the years. We ran a very basic snake we picked up from Home Depot prior to calling, but it wasn't long or strong enough to unclog the pipe. The snake job cost $300 and he was done in an hour or so. I would recommend 4 Service Pros for any plumbing job.

Kevin K.

2/18/2020

This is the second 5 star review I am giving to this company. Scroll down to read the previous one regarding a repair they did for my air conditioner unit. I recently called them for an estimate to replace my entire HVAC system. They responded very promptly, and their quotes were quite reasonable and very competitive. Most importantly, I was very confident that they would install the unit competently, which I understand is a big factor in HVAC purchase decisions. They provided detail as to all the installation system checks they do, and working with this company before for repairs, I know that whoever they send out, the work would be done professionally with expertise. They even provided me extra advise on how to choose a good HVAC system, not out of pressure, but genuinely out of concern for the customer. Cannot go wrong with this company

Linda S.

6/23/2020

Carlos came over and helped me with replacing a ball end on the shower arm in my condo. I really appreciated how this company texted me a picture of who was coming over in advance and he contacted me when he was close by. He was professional and adhered to safety protocols so I felt secure. I am happy with the service I received and would recommend this company to someone else.

Tom W.

11/12/2018 12:00:00 SA

Shaun and Pete were extremely professional, efficient and communicated well with us throughout the process. We had them redo our electrical wiring in the master bathroom, adding a dedicated circuit and several GFCI outlets. They were very fast, finishing in just a few hours. They wore booties in the house and even had a drop cloth placed in the hall. They were even kind enough to vacuum once they were finished.
Would certainly recommend, just somewhat pricey.

Sarah K.

4/22/2019

I have worked with 4 Service Pros twice so far and have nothing but wonderful things to say about them.. They are incredibly responsive, professional and easy to work with. I recently came home from vacation to a burst pipe in my kitchen... called 4 Service Pros at 10:30am and they had a plumber dispatched to my house by 12:15pm that day (and I received a 30 minute heads up prior to arrival).

Victor, who was dispatched to my call, was amazing!! He originally showed up to my house to help fix 1 burst pipe, but when it turned into 2 and then THREE, he never complained and ended up staying ALL day to help get my plumbing situation under control! He was fast acting, and a calming, professional presence in a very stressful situation. He was very consultative & thorough in explaining all options on the table, and made sure I understood every step he was taking. I would HIGHLY recommend Victor & 4 Service Pros... 11/10 service!

Shmulik A.

06/09/2020 12:00:00 SA

We had a leaking faucet outside the house. A plumber (Henri) came in a few days and gave us the diagnosis and a quote. The quote was reasonable, I gave him the go ahead and he did it right there and then. Very good and professional job. He explained what he did and gave us advice for maintenance. Recommended.

S. T.

06/05/2020 12:00:00 SA

Had a relatively straight forward fix that turned into an ordeal. The main shutoff valve in my condo didn't shut the water off completely. The resulting flow was much worse than the original leak. Had to capture the water in my recycling bin. Fortunately, no water got on the floor because the leaky pipe was in the ceiling above my kitchen. Henri did a good job, when we finally got the water shut off. Was a little disappointed he hadn't thought of the outside meter and shutoff - which the Loudoun Water tech told me about. As the tech was far away, we had to find the meter ourselves, while waiting for him. The shutoff was buried, so it took some time to find. Henri did have the essential tools to access the meter and shut off the water. Once that was done, the job went very quickly. What should have been a two hour job stretched into five hours. Henri was friendly and professional. I am disappointed in the cost as well. It was more expensive than the other quotes I received. I didn't get the quote until Henri arrived, so I really had no choice but to go with it because it was already 6 PM. Henri finally left at 11 PM. I will likely go with a different plumber in the future.

Frank M.

03/03/2020 12:00:00 SA

My water heater was up in age (18 years) and one day I noticed it was leaking so I knew it was time to replace it. I came across 4 Service Pros and couldn't help but notice all of the nice things people had to say about them (I had to see for myself). So, I called to schedule an estimate. First of all I was surprised they were willing to come over for free (my favorite price). As the saying goes, you get what you pay for but that wasn't the case here. Henrri Benitez came over to give me an estimate and he couldn't have been any more professional. He explained everything to myself and my wife and spoke in terms we understood. He also made sure to answer any additional questions we had. We wanted to go with them immediately but we knew we had to check out the competition to make sure we were making the most informed decision. So we called up a big name competitor (one you see on commercials every day) and they were pretty similar with their pricing but they had what we though was a better warranty. However, we still liked the customer service with 4 Service Pros. So I called to speak with Greg Schick and he explained to me how the warranty worked and he even reduced the price some to make sure he beat out the competition. They were able to schedule us the next day to replace our water heater. Troy Doughty and another gentleman (can't remember his name, sorry) came over to do the install. They came over just after 5PM on a Friday and didn't leave until after 8PM. After speaking with them, turns out they went out of their way to fit us into the schedule. I want to give a big thank you to everyone with 4 Service Pros, even the people that answer the phones. They deserve and earned every single star they have.

Mike K.

2/27/2019

Great company. The technician was prompt, polite, and very knowledgeable. The price was very reasonable. Would use again!

Thomas T.

2/25/2019

The name of the electrician escapes me, but he was friendly efficient and cleaned up after himself. He explained all the possibilities of what it could cost, but ended up to be a minor issue that was quickly corrected. They also had the longest hours (7am-7pm) of any of the others I looked at I looked at which was a plus. I didn't have a chance to get multiple quotes to find out what others might have charged for the same issue as I needed it done quickly.

I would use them again if the need arises.

Andrew M.

9/26/2017

I found 4SP on Yelp. My initial call was answered very professionally and I scheduled an appointment for the next morning.

The next day, the technician called when he was 30 minutes from my location. Upon arrival, he quickly diagnosed the problem and had the replacement part in his truck. To do a proper installation required him to step out for a few other parts, even though he could have made do with what he had.

When the job was done he tested the system and all was well. He explained everything clearly and intelligently and I not only got my system fixed, but received an education as well.

My one minor beef is that the replaced part was marked up 3x over retail pricing (~$240 vs. ~$80). I don't know if this is standard or not.

Amanda C.

9/30/2019

I'll do the good part of my review first. This company is extremely organized and the people are extremely nice. I was impressed by both the people I spoke with on the phone as well as the plumber that came to my house. Everything was organized, they let me know when they were on the way, super easy to work with.
Now the bad. I had the plumber come to give me an estimate (another good thing, the estimate is free!). I needed the manual flush valve in my toilet replaced because it leaked out the handle every time I flushed. The two other quotes I got were less than $200, the other two plumbers said it was a pretty simple fix. This plumber came in, told me the entire thing had to be replaced instead of just the handle and he went in to other details about what needed to be fixed. I had done a bunch of research so that I understood everything before he got there and what he was telling me just didn't sound right. So, as a test, I said, ok, I also need the sink faucet replaced. I've replaced a few sink faucets in my life and know that it's pretty simple, especially with the faucets they make now. I was interested to see how much this was going to cost me. He left and I got a quote 10 minutes later (another great thing about them, everything is done from his iPad so it's super quick). Cost of replacing the flush valve - $499. Cost of replacing the faucet (NOT including the faucet) - $275. I then went to Home Depot, spent $15.99 and fixed my toilet in 10 minutes (with the help of a video on YouTube). While there, I bought a faucet. All work was done in less than 2 hours and I saved almost $800. So....beware of the prices you're being given with these guys, this estimate was MUCH higher than the others I received.

Eric F.

10/23/2017

Initially I was upset because I was charged charged $189 for a faucet aerator, a part that took less than 15 minutes to install, which I later discovered could be found for less than ten dollars at any home improvement store. The part was also was poorly installed, and water sprayed in streams from random directions.

After hearing my feedback however, the company returned and actually replaced my entire sink at no added charge! The owner himself even came! They also explained that the price charged was actually just the minimum charge for an hour's work on a job, and not the price of a simple aerator; my mistake there.

I can tell that this company really cares a lot about their customers and its reputation. You'll get pretty great service from these guys.

Mel S.

7/16/2019

Unbelivaly expensive and ridiculous. They charged me 189$ to turn the gas line on (im a girl and never know abt the home things, no clue abt the gas valve is and if its on or off). Seriously? 189$ just to turn it on. Its a rip off!

Michelle M.

4/30/2020

I had a leak in my ceiling and needed help quickly. Willis Darnell from 4 Service Pros came within the hour and was able to diagnose the problem immediately. It turned out to be a roofing issue, but while he was here he fixed a broken toilet for us. Willis was professional and provided a lot of much needed advice! I'd also like to say that the people with whom I worked while making the appointment could not have been nicer. I highly recommend this company!

Wendy S.

12/08/2019 12:00:00 SA

Had a leak in basement for awhile. Texh found the broken pipe. Very efficient pleasant

Sara S.

1/25/2020

Willis D is amazing !! Be taught me so much about what I need to do to keep my sinks and home plumbing heathy and working properly !

Kathy C.

12/13/2018

Manuel just finished doing various electrical work at my condo and he did an excellent job! First, he showed up early and called in advance when he was on his way.

Once he arrived, he went through each step of the panel maintenance, etc., and carefully explained what his recommendations were for repair and/or bringing something up to code.

There was no pushing for sales just to ring up the bill, which is greatly appreciated.

I can now turn on my lights without hearing hissing and crackling noises. It's the little things in life that make a HUGE difference.

Thank you, Manuel and 4 Service Pros! I'll definitely reach out again when I have electrical issues.

G S.

01/06/2020 12:00:00 SA

We had three toilets fail at the same time plus their water supply valves. They arrived within an hour of the call and had everything running properly in less than 2 hours. Willis answered all questions and was very helpful

Letitia C.

06/02/2019 12:00:00 SA

I had a major leak coming from behind my wall in my home. It was running down the walls and onto the floor in my basement. I went on Yelp looking for emergency services. I came across 4 Service Pros and decided to give them a call. The operator stated she will dispatch a technician and I will get a call in 30 minutes. I received a call from Mr. Willis Darnell and he arrived at my home shortly thereafter. He was PROMPT, COURTEOUS and PROFESSIONAL!! He diagnosed the problem, showed me where the leak was coming from and explained what he had to do. My leak was fixed in less than an hour. I would highly recommend 4 Service Pros and Mr. Willis Darnell. I definitely will use there services again!

Peter R.

3/13/2020

I discovered my hot water tank was leaking. 4 service pros had good reviews so I contacted them and got a quick response, I was initially told between 2pm and 4pm as a service window, but the tech called and said he was on the way at 1pm! The guys arrived and quickly saw that my tank was rusting and recommended that I replace it, they gave me a estimate and I agreed to the price and to my suprise they said they could do it right away. Willis and his co worker(sorry i forgot his name.), were very professional and did the work in a timely fashion and cleaned up after themselves. Very good I would use and recommend them again.

T M.

2/17/2020

Just call them! They came out only hours after I submitted for a proposal. Willis was quick, thorough, and a professional. He helped to lay out our options and determine a quick solution for a leaking shower in minutes. Totally worth the call!

John K.

7/31/2018

Used 4 Service Pros for first time - got them off of Angie's list - high rating with many reviews. Very friendly scheduler and picked up on second ring, - little things like that add up. Needed electrical work done: fuse breaker replaced. Jerry, the electrician called 20 mins before arriving within the scheduled time window, was very polite, professional and efficient, explained what the problem was and how much it would cost. Work completed within 45 minutes! Very satisfied with the company and work done. Will use them in the future.

D C.

02/06/2019 12:00:00 SA

Very fast response but very pricey and they rushed out without doing a full check. I had one leaky water supply valve to toilet and since all my valves (multiturn on cpvc pipe) were 22 years old they all needed to be replaced in the short run. Instead of charging by hour and parts they charged per valve and when changing 10 total got really pricey. As I didn't want to have to take another day off as I just had surgery a month ago and was short on leave I reluctantly agreed to change it all out. Was done in two hours but when the plumber left one of my toilets would not stop filling the tank. As he tightened the supply line he turned the water fill pump in the toilet so it was stuck and could not pop up. Luckily I am handy so I fixed it myself. Otherwise I would have had to call him back to fix it. $189 is the minimum they charge for any visit and $120 each additional hour per technician and it is double from 5pm -8am and weekends) as quoted on my invoice. I sent an email to the president and no response. Quality parts were used (Dahl quarter turn valves) so I hope to not have to change it again in the foreseeable future.

David M.

6/16/2017

There are a lot of contractors in the DC area-- some good, some not so good. Ending up with a bad one is as stressful as ending up with the wrong traveling companion. I had a full kitchen renovation done in my 1-bedroom condo, and it involved some tricky coordination between the construction, plumbing, electrical and gas routing. Having everyone working together from 4Service Pros was really helpful in that respect. I thought the work that was done was high quality, and I really appreciated their willingness to work with me to solve any problems or make adjustments. Minh and Blinn did some solid work on the construction part and Sean stayed late to make sure we got through the electrical. Shane on plumbing was super nice. Thanks to everyone-- turning out some great stuff now in my new kitchen.

Keena S.

1/19/2020

Great service from Jimbo and Joe F. for a recent water heater replacement. They were professional, thorough, and took care to protect my house while working. They also took several minutes to carefully explain/show the work they did and to demonstrate how to clean the unit. I also appreciated that the company sent me a text (and called) to tell me when they were on their way, identifying the names so I knew who to expect. Quote process with Brian was similarly very professional and thorough, which along with their competitive pricing, was the reason I selected them. 4 Service Pros was recommended by a family member, and I would also highly recommend them.

Patty M.

1/13/2020

Hope I've got the right place for this, this company does electrical, plumbing, HVAC, and something else. Had a wonderful experience with Jimbo today on a plumbing issue. Squeezed me in, arrived early, clean, fast and honest. Highly recommend!

John D.

01/12/2020 12:00:00 SA

We had damage to a pipe and the 4 Service Pros were able to get out the same day I called. The technician was quick and gave me advance notice when he would be at the house so I could get there from work. The repair only took 20 minutes and he offered a free house check of the house plumbing with some great preventative maintenance tips. Great and professional service.

S. N.

01/09/2020 12:00:00 SA

We found our new plumber. Carl did an excellent job from start to finish. Quote was fair and the follow up and attention to detail was excellent and much appreciated! We have a very old house and are decidedly middle class. Carl understood our budget and really did a high quality job to keep our plumbing running well all the while answering every question we had. A++

Clare G.

03/06/2015 12:00:00 SA

Got an Angie's List drain-clearing deal - and it was a GREAT deal! A stubborn clogged drain was fully flushed out - not without effort! - and now works better than it ever has. Service was not only fast and highly professional, but the technician was friendly and courteous and gave me some very helpful tips to keep the drain open.
Would give this 6 stars if I could.

Lisa E.

01/06/2020 12:00:00 SA

We had some very simple problems like failure to drain in the bathtub, a slow flushing toilet etc. I scheduled the appointment and they had quick availability, texted me to confirm, showed an image of the technician so I wouldn't be surprised. Willis was incredibly helpful! He did everything very quickly and very well, he was friendly and even checked our drains, appliances and plumbing just to make sure everything looked good. He had an ipad for quick payment and an instant receipt and list of what was done. I would definitely recommend Willis and the entire company.

John L.

01/03/2020 12:00:00 SA

Toilet issues and needed someone to come do a professional job. Willis Darnell showed up, polite and eager to get to solving my problems. He took care of business and we inspected the rest of my bathrooms to identify potential issues. He made great recommendations with details to follow. Gave it to me straight with no pressure on additional work. Very satisfied customer.

Debbie S.

01/02/2020 12:00:00 SA

Response was very quick and appointment for an estimate was scheduled for the next day. OG was the plumber that came to my house. He was on time, very courteous and took time to answer all of my many questions. He provided an estimate and was able to replace my toilet the same day. He also made sure everything was cleaned up which I really appreciate. I am so glad I hired them and will definitely use them again!

Jeff P.

12/01/2017 12:00:00 SA

Needed a new pair of outlets for an entertainment center. Paul was accurate in his time estimate, about two hours, neat and courteous. The only issue I had was with the call center saying he would show up and complete the work, however, that was the estimate visit and he had to reschedule the work a week later because he did not have two hours that first day. Would hire them again.

P T.

12/27/2019

Just found my new plumbing go to company! Had flooded basement bathroom due to water backing up and coming out of a drain. Original appointment was scheduled for a Saturday, but company was able to send Willis the plumber one day early. Willis was able to help troubleshoot matters and working together we discovered main drain issue had past. Willis gave great guidance on preventive measures we should take each month. He also snaked out a drain that we had concerns about. Willis did a great job and we tested everything several times before he departed to ensure the issues would not repeat. Would strongly recommend this company!

Sam C.

11/22/2017

Just to start - i have two words that mean a lot to me - particularly when it comes to plumbers these days -- FREE ESTIMATE. Too many plumbers suck you in with a $100 come and see charge that they waive if you use their service. They give no information whatsoever on the phone about their pricing. 4 Service Pros told me what their general charges were - but warned me that there are often extenuating circumstances - and that the technician would come out, give me an estimate, and let me decide. This means a lot to me.

Also, I don't write reviews usually - either positive or negative - unless something really stands out. So, take that into consideration here.

I have had a recurring drain problem due to my 67 year old house and have had to clean out the drain myself for years. This time, the problem was too much. I scheduled a technician through Tatum - who was extremely helpful - and then got a window of when the tech would be there and emails with an introduction to the team who would be helping me -- with pictures!

Tech came on time, gave me my estimate, and I said go. Like other plumbers I have used, was somewhat flummoxed by the problems I was having. What code was 67 years ago is beyond me!

Rather than giving up, the owner, Greg, sent another crew over and they started working on the problem. Then Greg himself came out. I had 3-4 people at my house for 3 hours and they got the thing unclogged! And, began the process of figuring out how to deal with this all long term.

At the end, the work areas were completely clean and I began to wince when it was time to pay. I was told that the original estimate was good and I paid about 75% of what it seems others charge for this work and I have a much better idea of the long term solution.

Really a great company. Hey, no plumbers are inexpensive, but it is very nice to have transparency in pricing without having to pay $300 to get three bids. It is also nice to have the problem fixed correctly.

After 4 years, I have found my plumbers!

Sue S.

06/05/2019 12:00:00 SA

Amazing customer service! There was a miscommunication in terms of the work that was going to be done to fix a leak, and David (plumbing department manager) took care of it immediately. They stand behind their pledge to put the customer first. I would 100% use them again for any future plumbing needs.

F C.

08/03/2019 12:00:00 SA

Fast, efficient, got the job done for all toilets but on the expensive side. That said, when you want it done right you have to pay more.

Micki D.

4/26/2019

Solid professionals from the first experience. Responded in no time to my request for quote. Scheduled me to the earliest possible slot. Technician came by and worked for a good amount of time forensically troubleshooting everything and making modest but critical recommendations for upgrades which would save me thousands down the road. I've had a few vendors come and go over the years but I would put these guys right on top. I wholeheartedly recommend the team.

James Y.

10/05/2017 12:00:00 SA

Great electrician service. Very reasonable rate - comparable to other local rates. This place is now my go-to electrician.

Installed 3 ceiling fan perfectly got a fixed fee.

Faye O.

6/23/2017

We were in need of water heater repair. 4 Service Pros were professional from the point of setting up appointment for estimates. They were polite and were very patient in explaining to us what is the issue and how they propose to fix it. They are very knowledgeable and experienced. And whenever we called we always get a response or follow up (which is very nice). One thing to keep in mind, *Not really an issue on my side but it may be others; when they scheduled 4 hours window for repair they meant they will arrive within that timeframe not complete the work within that time. Our window was 1-4pm, he arrived exactly 4pm and finished work around 8pm. It may have been them being over booked.

Rajan S.

7/25/2018

Hi
I have been using this company for many years and I think they are one of the best company in this area!
Very prompt and honest/good reasonable prices.
Greg the owner went out of the way get my gas line inspected by Prince William county inspector same day!! Very unusual.
Ricardo is excellent worker! Quite and concentrate on his work. Did not leave any mess. I will definitely hire them again!

W L.

11/20/2019

I needed my drainage to be fixed on a Saturday morning and they came right away, even though it was short notice. Great service, problem was fixed with no issues. Also, the price of the service was very reasonable, so I definitely will use them again in the future.

Y B.

7/24/2019

Had a plumbing emergency late in the day but they were able to take care of it even though it was after 6pm. Edgardo did a really great job and was very knowledgeable and able to explain all the options clearly. Really appreciate his friendly professionalism. Thank you for saving me!!!

Robert Z.

7/23/2019

Our HVAC stopped working this weekend. I called 4 Service Pros on Monday morning and Darnell showed up same day to diagnose the problem (blower motor needed to be replaced). Jim showed up 1st thing this morning and replaced the motor. Jim and the HVAC team went the extra mile to get our family cool again. I will be sure to use them again for our family's HVAC needs! Clearly a company focused on Customer service!

K9 C.

7/13/2017

We used 4 Service Pros to install a slide-in gas range after our electric oven/gas cooktop broke. The service involved moving the gas supply a short distance to accommodate the new range and hook up the range with new lines, etc.

Everything that could have gone wrong did (the counter cutters from another company showed up late, the space was 1/8 too narrow and we had to have cabinets cut, the technician had a flat tire, etc.). After smelling a gas leak 4 Service Pros came back out again to check their work (it was fine). We have since determined it is a faulty appliance :(

Bobby (the technician) was great. Always friendly, patient, cleaned up after his work, on time and did a fine job. The administrative office and manager were also accommodating and worked with me despite all of the issues we had. We appreciate their patience and would use them again in the future.

Linda P.

10/15/2019

Thank you to Joe Flint & Edgardo Thillet for troubleshooting the gas line in our fireplace. They were knowledgeable and pleasant to work with. They came on time, answered all our questions and were neat & clean while working. Have been impressed with the technicians at 4 Service Pro.

Petro P.

6/13/2018

I'm not sure who hires people who answer the phone at this company, but they are incompetent beyond believe. Imagine if parking ticket office was located in India, and people would be allowed to answer phones with out any training and you'll have a good idea. Uneducated, zero social skills, entitled persons who give you scripted, robot-like answers

Carol S.

9/26/2020

We had a leak of unknown, but suspected origin, coming from an upstairs bathroom into a kitchen closet. We weren't sure where it was coming from, but instead of testing out several theories, we used the internet to get help from 4 Service Pros. Although on a Friday afternoon, Willis sent an email with his picture telling us his eventual arrival time around 5:00. He hadn't been in the house two minutes when he diagnosed the problem. Not missing caulk in the shower. Not a leak in the supply pipe beyond the bath. Not something in the line from the hot water heater in the attic. He quickly spotted some discoloration near the tiles surrounding the toilet (that wasn't obvious to us) and found that its shutoff valve was not functioning properly and probably hadn't for many months. With his expertise and experience, he figured out the issue in a matter of minutes. It would have taken us days. He also took steps to shut off the malfunctioning toilet, and then he recommended options for a better long-term solution with competitive cost estimates. He was efficient, wore a Covid mask and booties, and engaged us in interesting conversations. Rather than an angst-filled evening, we had a pleasant experience with Willis, and we felt much-relieved to have a simpler problem than we feared. The whole process took less than 15 minutes. We will take his recommendation on a replacement. And we would recommend Willis and 4 Service Pros for your plumbing problems.

Scott C.

5/21/2019

Greg reached out in response to my feedback. He listened to my feedback and we agreed on how to move forward. I appreciated that he reached out to me and that he offered to help me resolve the issues I was having.

Rob H.

12/17/2016

Great electrician company that did a number of installs and repairs. Showed up when scheduled, return to complete additional items and cleaned up after themselves. How contracting work for your home should be. They are our new go-to electricians!!

Stella L.

01/09/2018 12:00:00 SA

We called this company to fix a shower that was leaking and they responded in a timely manner. The initial consultation was $189 just for coming out, contractor was unable to temporally stop the leak, he took pictures and told my husband he was going to try to find the broken piece to replace it. Two days later he called to tell us he was unable to find the piece and the entire shower system needed to be replaced, the estimate was a little over $1,500 (depending on additional parts, issues it could be more). We asked him to break down the invoice, the new shower systems alone was $700 but when I googled the model I was able to find the same exact one (same model and brand) from multiple sites for less than $400 even though I'm not a profesional. In addition we were told he needed to remove possibly several tiles and break the wall in our bedroom (that would cost us even more money to repair dry wall and paint the entire bedroom). We decided to buy the shower system ourselves and luckily we were able to find a plumber that was able to do the job for less without breaking the wall and only removing one.

The owner personally called my husband and I sincerely apologizing for the the way the project was handled. He issued us a refund for the $189 and even offered to send a technician free of charge. We appreciate the integrity with which the owner handled the situation and we will be happy to give them a try next time.

Andy S.

10/09/2018 12:00:00 SA

Very well-run shop. Had a sump pump issue, which Kenny came out and assessed quickly. Evaluated not just the pump, but my outside drainage system and how it worked with the pump. Ended up needing to replace the old pump, which he did quickly and even improved the system with a clear pipe that shows me if there is a problem in the future with the flapper. The admin staff was equally great - very nice and accommodating. Fairly priced and they do offer Yelp voucher deals. Will definitely be calling them again in the future.

Arthur G.

7/22/2016

About midnight on Thur morning we woke up to a water sensor alarm we had near our water heater. We saw and heard water seeping out of the top seam. After shutting off the water inlet, shutting off the heater circuit, and relieving the water pressure in the tank I spent the next few hours researching who to call first thing in the morning. After calling a number of companies with no response or no one that could come out any time soon, my wife spoke with Britany at 4 Service Pros. Britany was extremely helpful. Cody from 4 Service Pros came out that day, assessed the situation and identified all the work that needed to be done to do the job right. Cody was extremely smart and a great communicator - he explained everything that needed to be done and it was clear he was a master at his trade (in fact he is a master plumber). He is a true professional and you could tell he loves what he does, is damned good at it and took pride in his craftsmanship. He even overheard a running toilet and couldn't help but want to fix it.
As far as the work itself, they were prompt for the initial visit and ahead of schedule and super quick with the installation of the new unit. Initially it looked like he wouldn't be able to install the unit until Saturday but when we explained that wouldn't work for us for a number of reasons, he went way above and beyond and arranged to come out late Friday afternoon. He recruited Shane to assist. These guys were in and out in less than 2 hours and did an amazingly clean and professional job. Cody explained everything we needed to know about maintenance etc to my wife. Cody's sweat job was amazingly clean - nicest/cleanest plumbing job I've seen, again his pride in his work showed.
Cody and Shane were polite, respectful, true professionals and we would highly recommend them! 4 Service Pros clearly hires the best!

Don R.

12/03/2018 12:00:00 SA

I had a leak in my Pressure Relief Valve for my hot water tank. Bobby came out and checked it and then replaced it with a new one. He called and described what was wrong over the phone and asked if I wanted to repair it. (Checking it was free.) He was on-time and called beforehand to make sure someone was home. What a relief to have 4 Service Pros under contract for this stuff.

Robert L.

12/18/2019

i needed to replace my 7-8 year old water heater. carl was fantastic. prompt, friendly, and explained everything i needed to know. the price was great, the service and education was stellar. i didn't expect the process to be so seamless and easy. i'll definitely go back to them for all my plumbing needs. i plan on doing hvac work next year with 4servicepros. if you need plumbing work, dont hesitate, just call them up, you'll thank me. thanks again, carl.

Sylvia S.

09/05/2017 12:00:00 SA

Wow, I called for damages due to a sewer main back up and before I could even get to the damages I was told they only do full home remodeling. I hope those calls are listened to.....

Matt E.

1/27/2017

We were in a bind on a Sunday when our sewer line got clogged and we couldn't use any plumbing fixtures in our home. Called up 4 Service Pros, and Greg, the president, answered his phone and worked with us to get someone out to our house the same day, on a Sunday afternoon. Most others wouldn't come out until the next day or so. The plumber that came out, Shane, was extremely professional and informative, as he cleared our drain. Upon completion, they even ran a camera down the drain the entire length to confirm the blockage was removed and to evaluate the condition of the line (our house was built in 1960 and has the original cast iron sewer line to the street). We even got a copy of the video from the camera survey when it was done.

We elected to have our line hydro-jetted by 4 Service Pros that week. They showed up on time, did the hydro-jetting, and ran the camera again to show us the results. The process only took 2 hours and again we got a copy of the renewed sewer line to our house. They even let us watch the screen as they ran the camera the entire time. When they were done, they did a great job cleaning up any hint that they were there.

About a week later, we managed to clog the line again (our own fault) and Greg came out himself with his plumbing manager to see what the problem was since it was so recent. They were able to quickly identify the clog was too much toilet paper and didn't even charge us since we had just had them out for two other services.

We HIGHLY recommend 4 Service Pros. They are professional, prompt and treat their customers fairly no matter what. They aren't out just to make a killing on their customers' misfortunes and clogged pipes. We'll call them for our plumbing needs in the future.

Joe M.

7/27/2017

This company truly cares about their clients.
I had a slight leak in the basement and normally wouldn't have called anyone but since I was leaving for vacation I wanted to have it checked out. Someone was at my house within a half hour. He explained everything he was doing and showed me the water on his camera. Very friendly and professional. It ended up just being from my son slashing a bunch of water in the bathroom and it going down the A.C. vent. It dried up not too long later. Originally I was charged for the diagnosis which I was bummed about since it ended up being nothing.
However, later that evening the owner called after seeing the ticket and talked to me about the call and ended up refunding everything (even though I would have been fine paying a little bit for them coming out to the house) since they never took anything apart and were not there long. Customer service like this is unheard of these days! I will be using this company for any future issues in my house and would highly recommend them to everyone.

Jenn J.

11/18/2017

I would recommend people only use this company! They are the most responsive and professional services company I have had the pleasure to work with. As soon as you call, you are able to talk to a very friendly person who can help to schedule an estimate or service that you need. The person on the phone is very knowledgeable and seems to be invested in the company as they are always willing to answer any and all questions. Turns out it's a family business that's being managed right! Before the technician comes out, they send you an email confirmation with a photo so you know who to expect-- this was something I appreciated. Although they gave me a window of when the technician would arrive, the technician always called me way in advance to give me an ETA and once asked if he could come early! The technician was super friendly and really a pro-- the estimate visit took about ten minutes and he emailed me an itemized estimate with all of my options within ten minutes of leaving the house. I specifically requested he come back to execute the service and they were able to schedule him to come back within a week. We got two central lights installed on the second floor and Sean was able to get it done quickly, a little over an hour, without punching any holes into the walls and helped us to install the lights we bought. I've had to work with a lot of different contractors for multiple items to spruce up my home but this company was by far the best. If we have anything else to fix up, I will call them first to see if they offer the service-- hopefully they do! Also, as an added bonus, I got quotes from 4-5 different electricians and they were the most affordable-- it may be because the company has different contractors available or have been doing this for awhile. Even if they were a bit pricier we probably would've gone with them based on our first experience with them. Thanks so much guys!

Mario O.

12/01/2018 12:00:00 SA

We have used Service Pros for years and they are dependable and they are definitely professionals. Bryan and Jimmy repaired my father's toilet after finding a leak that was causing a high water bill with Fairfax water. They are very personable, kind and very knowledgeable. I would highly recommend them and will use them exclusively.

Richard L.

11/26/2018

Brad and Mo were outstanding. Brad had previously done two jobs for me and I specifically requested his services. The job was running a line to and installing a new outside light fixture, replacing an outdoor GFCI fixture, and switching out some plugs and switches inside for cosmetic reasons. Brad called in advance, he and Mo were consistently slipping their cover slippers on and off as they went from indoors to outdoors, and they cleaned up carefully. Brad as always was careful to clearly explain options and what he was doing. I've requested quotes for two other jobs that I may have them do.

Jason B.

11/20/2018

so far we have only used this co. once, for an electrician. manuel not only arrived on time but called before he arrived to let me know he was on his way. he talked me through the possibilities for the task at hand and then he worked through it in an efficient manner. at the end he did a nice job cleaning up the small mess. the price was not a bargain but a fair wage for a good job is a win-win to me. i will definitely hire them again.

Mary P.

11/01/2018 12:00:00 SA

We have used them for multiple electrical needs and repairs. Outside of scheduling always being hard, the service is great and the technicians we receive are always so pleasant and informative. Every time we have a problem they have a fix for it. The costs are a little high but they always work with us to get the best possible price with the best care. We're in an old building that needs a lot of care and maintenance so we know it isn't easy to work on for them. Will continue to use them with any and all electrical issues!

Andy B.

06/02/2015 12:00:00 SA

Outstanding owner and company!

I came home from work after 7:00 pm to a flooded basement after a really hard rain. Our sump pump had failed. After spending a few hours cleaning up, I decided that I would have someone come out the next day because it was so late. I shot off e-mails to two contractors and passed out.

I woke up to a call from Greg (the owner) a few minutes later. He offered to come out within the hour and fix the problem, and quoted me a price for installation of a new sump pump that was only about half the cost of the only other option I had found quoted on-line (via Yelp), and still quite a bit cheaper even with the added $160 emergency service fee. He and a plumber came out and had the problem fixed in under an hour -- which was excellent as it had started to rain again and the water in the sump pump reservoir was rising rapidly.

I'll definitely be calling these guys should the need arise -- thanks to Greg and the team!!

Sam P.

03/04/2020 12:00:00 SA

I had 4 Service Pros come out and replace two toilets, fix another toilet and replace two sink pop up assemblies. I could not be happier. To start out, I got a call that the technician was on his way. Then I received a picture of the tech that would be arriving, not that that was important to me but some people might find it to be a nice touch. The technician, Willis, was very professional and friendly. He went over what the issues were and what would be done. He worked up a quote, quickly got the supplies that he needed(the toilets) and got to work. I was pleasantly surprised that the jobs were completed much faster than I expected. Everything looks and works way better than before. He also cleaned up the work spaces and took all the packing materials and trash with him. I am 100% satisfied with Willis' work and 4 Service Pros overall customer experience. I will definitely use them again if any services be needed.

Max E.

9/24/2018

Wonderful job, great customer service; courteous personnel. Called in same day service. Easy to deal with and work was done in 15 minutes! Yesssss! Totally worth it. Will recommend to family and friends, Thank you, Will!

Allyson R.

9/20/2018

I've updated my review to 4 stars because, after originally posting a 2-star review, the owner of the company went above and beyond to address my concerns. Mistakes happen, and one happened here, but the guys who did the work were pleasant, professional, and diligent, and the owner did what he could to make it right. I used this company because they were able to get to my project sooner than another contractor I work with at times, and I would call them again in a pinch. One quibble is that the price they originally charged for the work was quite high, and I didn't have any idea what they might charge until they were onsite.

Andrea W.

9/17/2018

Willis was the plumber who came to our house. I had tried to fix a clog myself, but it went deeper into the pipes so required a plumber. Willis was very friendly and polite, efficient with getting the job done, and cleaned up afterwards. He did not mind me watching what he was doing and asking questions. As a woman who likes to fix things, I appreciate when I am treated as a capable person. The clog was fixed and the water is flowing down the pipes once again!

Dawn U.

8/31/2018

I had an issue with my bathtub faucet not turning off. I contacted 4 Service pros the next morning and was able to get an appointment confirmed for a couple hours later. I was given a 2 hour window, Carl called me when he was 20 minutes away to give me a heads up that he was on his way, he arrived prior to the beginning of the 2 hour window. He diagnosed my issue (bad cartridge), told me how much it would cost to fix, and was able to fix it within 20 minutes. I appreciated that 4 Service Pros was able to give me an appointment the same day, they also sent an email confirming my appointment shortly after the call. Great service, on a Friday before a holiday weekend! Highly recommend!

Adam H.

09/01/2017 12:00:00 SA

We called at 9:30pm the other night because our sewer line was clogged and needed emergency service. Edgardo came promptly, was as quiet as possible (especially important with sleeping kids nearby), and fixed the problem quickly and efficiently. Super impressed with his thoroughness and keeping the house clean while working. We couldn't ask for a better experience with a plumber (and we've tried numerous around the area). Their commitment to customer really shows!

Neil G.

7/14/2016

So far so good. From initial contact to completing the first service, we are nothing less than impressed with 4 Service Pros. Cody came out, stepped me through the work he was going to perform to address my immediate need. He conducted an inspection of the existing plumbing and showed / explained how our current system is in poor shape.

1: gate valves were used where ball valves should be used (code violation)
2: relief valve (to reduce pressure) was installed and leaking
3: fittings installed backwards
4: the hot water heater was not installed in a basin and was made in 2001 (electric have life expectancy 8-10 years)
5: many other issues

Cody's workmanship demonstrates his dedication to the craft and pride in his work. I am looking forward to 4 Service Pros, specifically Cody, bringing our home up to modern standards.

Mary H.

12/12/2017 12:00:00 SA

Called me quickly to send out their electrical manager after I requested a quote through Yelp. Squeezed me in when I needed them to. Friendly service. Called when they with updates when they would arrive. Reasonable rates. Extremely happy with their service. BTW-they installed electrical line for a pond we're building out in the back yard.

M K.

8/16/2017

Water backing up in townhouse, Edgardo and Carl came same day fixed in under an hour. Very professional, knowledgeable, helpful, courteous. They called when they were on the way, gave a reasonable quote up front, worked hard, cleaned up after. Answered my many questions and recommended preventative measures to prevent problems.Will definitely use again. Thank you!

PR M.

1/18/2018

4 Service Pros handles big jobs. They take on more than unplanned plumbing and electrical problems. They renovated our kitchen and basement. Like most construction projects there are always unforeseen problems. Minh, Greg and John worked through the problems and left us with a beautiful kitchen. Then on to the basement. 4SP built a huge custom television screen, workout room, bar and pool table room. It's an entire new, beautiful space for our family to spend time together.

Nora E.

01/12/2018 12:00:00 SA

Needed an opinion about issues we are having in our home. This company was great. Quick appointment and when they got to my home they were very thorough, polite, and helpful. Will use them if I ever need their service again.

Connie S.

12/13/2017

Can't recommend them enough! Heater broke last night (coldest day of the year of course), called them at 830 am and heater is fixed by 10 am! Great customer service!!! Thank you 4 Service Pros!

Dennis S.

10/18/2016

If you read my other business reviews you will see that it takes quite a bit to impress me and I could not be happier with my experience dealing with 4 Service Pros.

I had my HVAC guy out to do the seasonal service on my system. 10 minutes into his visit he tells me he needs to show me something on my 20 year old hot water heater which turned out had started to leak. Ugh!

While I knew I it probably wasn't going to completely fail anytime soon, I also knew that it wasn't something that would wait forever to be dealt with so I dove into the process of finding a contractor to replace it. A gas hot water heater isn't exactly cheap to replace and having been out of work for a while, it was imperative that I get the best price possible. I headed to Angie's List and started researching. I found a decently rated company that was offering a special on hot water heater replacement that would meet my needs and decided that would be my fall-back if I couldn't find a better deal. I called a number of higher rated companies to get quotes including 4 Service Pros. I ended up speaking with the owner Greg. He gave me a price which was higher than the Angie's List special I had found. I told him this and gave him the details which he verified. He told me he would match the price as he didn't like to lose business on price. After calling a couple other contractors I told Greg I wanted to have them do the job and we scheduled the installation.

On the day of installation I received a call from the installer saying he would be here in about a half hour or so. Sure enough, right on time (and towards early in the installation window) here comes Edgardo with my new hot water heater. I could not be happier with the way the installation was handled. He put tarps down on my hardwood floors, and wore little covers on his shoes whenever he was in the house and cleaned up every little spec that came from the job. Edgardo did an excellent and very professional installation of the heater so much so that the when the county inspector came to inspect the job he commented on what an excellent job he did. That's got to mean something right ? Saying an install was done really well and it coming from someone whose job it is to make sure contract work is done correctly, that says a lot.

Just under 3 hours from start to finish including showing me how to operate and flush the system, and Edgardo was out the door.

By far this has been one of my best experiences in dealing with a plumbing contractor or any contractor for that matter. Thanks 4 Service Pros!

Gabriel G.

10/06/2016 12:00:00 SA

Wife bought Groupon or some other discounted service, for a couple specific tasks and a full plumbing inspection. Plumber Edgardo was great, did the projects and THOROUGHLY inspected house top-to-bottom. Found multiple problems (small leaks, rusted valves, other issues we'd never have found). Gave list of recommended work with degree of urgency. We agreed to have some done, deferred others. He arrived on time, worked promptly, cleaned up, demonstrated/documented what he did. Good work, we'd use them again.

Debra D.

2/21/2017

4 Service Pros are without a doubt the best Electricians in the area. I have used them for many years, and they always surpass all expectations. Michael Schick is outstanding and the most knowledgeable professional I have ever encountered. They arrive when they say they're coming, they do superb work always with great customer service. I always recommend Michael Schick and 4 Service Pro when someone needs Electrial work done. You will never be disappointed with theses guys!

Mona M.

2/15/2017

We decided to replace our electric stove with gas. This requires both an electrician and a gas contractor, the electrician to replace the electrical outlet and change the voltage, while the gas has to be run from the gas meter located in the basement, through the ceiling ,and up to the first floor kitchen. 4 Service Pros gave us an estimate within a few days for both jobs, then came the next week on the same day to do the installs. 4 Service Pros also took care of getting the Arlington County permits. Mike and Rick showed up on time, calling first to let us know they were coming. The work was done quickly and they did a great job explaining what they were doing and why. Our house was built in 1949, with wiring, plumbing, and construction that would challenge anyone. They really went the extra mile to get the job done. We are very pleased and highly recommend them.

Amber M.

2/14/2017

Today, I decided that I will probably call 4 Service Pros for any service we need, that they offer, forever. We have called for electrical work a few times in the past, and today, plumbing. They always get someone out here quickly.
Today, I found a crack in my ceiling, below my bathtub, and I determined that it looked like it was from a small leak. I called 4 Service Pros, and they had someone at my house a few hours later. They agreed, cut open the ceiling (we don't have an access panel there), and diagnosed the problem quickly. They fixed it for a reasonable price, then walked the house with me to talk about some other work I plan to do for preventative maintenance later, gave me a quote for that, and then installed a new release valve in my bathroom to eliminate a benign but annoying squeaking noise that I get when I run the shower. All fast, with a discount for the extra work, and a slew of other tips and recommendations.
Honestly, Norm helped me get the appointment setup quickly, Fransisco and Edgardo took care of the problem quickly, and I felt a lot better when they left than before they arrived.
We found 4 Service Pros a couple of years ago, and I should have written this review then because they were so good, so I'm going to share that story as well. It was the beginning of a 3-day weekend. Most electricians were closed, and when we turned on the TV for some scheduled lazy time, we experienced a bizarre, cycling brown-out situation. Beyond alarming. We wanted it resolved ASAP, and found that 4 service pros was not only available, but they were treating the day as a regular Friday, so it wasn't an emergency call. The electrician came out early, realized the problem was something regarding the electrical going into the house, and that we were in serious danger of a fire because of some melting wires. Eeep. He asked the company to have someone else help cover his other jobs later in the day so that he could stay and get it resolved for us. He just didn't feel good leaving until it was fixed and we were safe. He took care of everything, and since then, we've had them back for a few other (far less frightening) electrical work.
So today, even though we were fine with the plumber we'd been using in the past, I called 4 service pros when we needed plumbing work, and we weren't disappointed.
They do remodeling/handyman work, too, and I have a bunch of small jobs piling up, partly because we've been prioritizing some other work, and partly because the last 2 handymen/contractors we've had to the house were either disappointing or downright terrible. I'll call 4 service pros when we're ready to tackle that list because I trust them, and I feel comfortable with everyone at the business that I've come in contact with.
For a home service/repair company, that's saying something.

Geenie K.

2/19/2016

We had just closed on our home and not 30 days later our well pump decided it was time to die. Our home owner insurance sent us a plumber that came out once to assess the problem and was supposed to provide us with an estimate. He called once after many attempts but never ever provided us with an estimate nor did the company really do anything to provide us with service. How can anyone give us the run around and do nothing about the fact that we had no water. 3 days had lapsed. In desperate need of running water in our home we called several places (outside of our insurance) and 4 Service Pros was one of them. They really listened to us and I'm sure felt the urgency and frustration in our voice. They came out and was very professional, prompt and they really knew what they were doing. Great service! Our pump was installed and finally water running in our new home. I was in tears... Tears of happiness! The owner spoke to my husband during the whole ordeal and he was very helpful! Thanks 4 Service Pros!

Bret H.

5/17/2016

I'm halfway through a project with them and these guys are life-savers. Or at least home-savers. My new home's basement shower and toilet started backing up (for clarification - really old house, newly finished basement, and I'm the new home-owner). They came out to work on it this morning and left. I went to shower and realized the issue wasn't fixed. I called back in a panic that they'd taken my money and not done the job... I didn't know at the time I had nothing to worry about. The manager (David) said he'd be to my home in less than two hours with the original plumber at no extra charge to see why the issue wasn't fixed that morning. They began working on the issue again. They worked; called in two extra plumbers (so a team of four now while I'm panicking that we're going to have to dig up the concrete in the basement); pulled out the biggest, most terrifying snake and head they could find; and really attacked the issue 40 feet down my main pipe. Four hours later, they've pulled out (along with a lot of other disgusting stuff) three solid pieces of lead from the pipe joint stuck in the pipe. They have to come back and finish the job, but at least I have running water again and no sewage spilling into my family room. They were so professional and really worked hard at the job. I can't recommend them enough. You might be able to find someone cheaper, but the extra was worth it for me when I knew I had an entire team of four plumbers working so hard in my new (old) basement. (Side note - if you aren't satisfied with the service, don't panic! Call them back. Great customer service.)

Lynn W.

1/24/2014

Almost eight years ago, we had an electrical fire that gutted our house. Our shady insurance company hired an even shadier contractor, who created several bizarre NEW fire hazards - a fact we recently learned when appliances and lights began doing strange things and breakers were tripping for no apparent reason.

I'd had PHX out in September to install recessed lights in the kitchen and was very pleased with the job they did. So last week, after an appliance blew both the circuit it was on AND one to the heat pump on the other side of the house - twice - I called PHX in a panic. Greg, the owner, spent at least ten minutes on the phone with me that Saturday morning, listening to my description of the situation, explaining how we could safely use a space heater on the washing machine's dedicated circuit (the heat pump had died after the breaker tripped the second time), and reassuring me that my house was not going to go up in smoke over the weekend. He came out Monday afternoon and did a thorough inspection of the entire house and garage, during which he provided me with a valuable education about the electrical doings of my home. Tuesday morning, he e-mailed me a list of his findings and suggestions, prioritized from immediate concerns to those that could wait a while. All of this, at no charge.

Today, Mike from PHX came and took care of the most pressing work (live wire that ended in a piece of electrical tape, light switch that had inexplicably had the cover removed and the wires capped off, and a couple other things). What he'd anticipated would take maybe an hour turned out to take two hours but he spent the time necessary to do the job right without charging extra (and while still maintaining a good humor). I learned even more from him about how and why things worked (or not) as well as many interesting facts that will help me make decisions about future work we might have done to make our house even safer while using less energy.

PHX has consistently impressed me with their knowledge and professionalism. Their prices are fair, they're generous with their time and explanations, and they clearly know their stuff. We have a lot of work to be done in the next few months (whole house surge protector, replacing the 30-year-old electrical panel, replacing exterior lights whose bulbs keep exploding for reasons unknown) and will absolutely be calling PHX to do it.

A H.

09/11/2015 12:00:00 SA

I found 4 Service Pros on Angie's List. I usually dread dealing with plumbers, but I have to say that this was one of the best experiences I've ever had. I have been in my home over 22 years and suddenly noticed a knocking sound when I showered. It turns out that my water valves needed to be replaced. The service guy ensured that he showed me the issue, explained my options and made recommendations based on the age of my home. He pointed out that some of my piping would not be allowed today; however, his motto was if it's not broken, don't mess with it. He also replaced all of the flappers in my 4 toilets and showed me how to replace them in the future. Because the cost of the valve replacement was so expensive, he did not charge me labor for the flappers -- just the cost to replace. This company seems very trustworthy and very concerned about customer satisfaction. In addition, I felt as though this plumber wanted to ensure that I was educated about potential future issues and trends in plumbing. I wish I could give more stars as I was very pleased. Generally most of my Yelp reviews have been negative. It's great to find quality service that inspires you to want to write a positive review.

Lauren S.

12/15/2016

High recommend. I bought the Angie's List special 2-toilet checkup, especially for 2 toilets that I knew needed attention. I was called the same day as I purchased the deal to set up the appointment. The day before it was scheduled, I received a reminder call about the time and date. The morning of, I was notified that someone was on their way. Cody, the technician, was very professional, knowledgeable, and great at offering advice and suggestions on plumbing matters that I brought up. He advised on further replacements for the job at hand, but there was absolutely no pressure when I declined, since I will be remodeling the bathrooms and replacing the toilets fairly soon. I also received a verbal estimate from Cody on a future job, which was followed up in writing within an hour of the visit. I would use 4 Service Pros again. Cody was great and I hope he will be the tech who comes out for future jobs.