Normally, I would talk about how good of a service they guys are, but today pissed me off, for good reason. I called last Saturday, 12 March 2022, to ask this company to help me with low water pressure in my unit. Really, I only wanted my shower to be fixed. I traveled, outside of the Los Angeles area, for 2 weeks prior to last Saturday. Trust me when I say, I wanted to come home and take a long, hot shower. Additionally, I don't specifically know what modifications the other owners did in my building, during my trip, but my water pressure in my shower went from useful to useless.
In any event, I talked to Carla (admin assistant) and asked them to help me with the low water pressure and to replace the main water valve in my bathtub. True Rooter Plumbing told me that they would show up between 12-2 pm today, Monday, 14 March 2022.
On Sunday, I notified all of my fellow Home Owners Association (HOA) members via email and text message that I needed to shut off the water between 1-3 pm today. Everyone in my HOA responded and gave me the go ahead to shut off the water (in writing). Not being believed by the technician that came out to assess my situation was beyond aggravating. Why would I lie? I offered to show him the correspondence, electronically and he refused.
I pointed out to the technician that the water valve in the garage, that was branched off from the main water supply, in my section of the building, was rusted and wouldn't turn. He even pointed out that other units in my building had their valves replaced from a twsity knob to a lever valve.
The technician / plumber that came out to my unit was running a little late, he was stuck in traffic, due to an accident on either the 110 Freeway or in Wilmington, where they are based out of. I will extend grace and have a relaxed attitude whenever that happens because you can't control Los Angeles traffic...it can be a beast at times.
However, to inspect the water pressure issues in my unit for about 6 minutes and then to inspect the piping situation in my garage for about 15 minutes was good. Noting wrong with taking the time to evaluate and assess the situation before you start turning wrenches and doing work. What really rubbed me the wrong way was when the technician talked to his boss, he took some pictures prior to that conversation, and then said I'm not helping you today and I'm leaving. He stated that he had other projects to do and that he was behind.
I'm not going to stress the inconvenience of getting the permission of my HOA, 24 hours prior to the plumber showing up, just so that they can fix my issue and shutting off everyone's water in my building for 2 hours. Other owners have done it, without issue. Also, I took off work today, to get this situation rectified.
What really irks me is that, I'm a repeat customer. I've had these guys fix my toilet (small leak) and my kitchen sink drain being clogged (which they snaked). I've even advocated and got the HOA's approval to have this plumbing company service all of the waste water pipes in our building, again, to have them snaked. I'm not a small repeat customer. When all of my prior service happened, I was the HOA President. These guys did a good job and I was happy to promote their service to other owners in my building and in my immediate community in San Pedro, CA.
Now, I am beyond pissed that they didn't listen to me, turn a wrench or do anything positive to assist me...and I'd remind you that I'm a happily paying repeat customer.
Here's the kicker, I told the technician that in the past, my HOA decided to put water restrictors in each owners' unit to reduce the overall water bill of the HOA. Overtime, new owners have come in and had those restrictors removed.
To not even have any work done whatsoever and abdicate your role, as a professional plumbing company, which is to help home owners with their plumbing issues / needs. Instead, this company just walked away from assisting a repeat customer and it is baffling.
Needless to say that I called Carla back after their technician left and I told her exactly, what I was going to do. This is part of what I explained to her what was going to happen. I also plan on sharing this review with my fellow HOA members, so they can see how you treat repeat customers when the job is uncertain or too much work for your profit-schedule.
Am I upset, yes, but I won't let these guys anywhere near my property ever again. Hopefully, I can find a company with better customer service, that actually believes a repeat customer.
I don't want this company to ever contact me again...
To the general public, you've been warned...if your project doesn't meet their profit -- schedule plans, you can expect this or worse...