Jenn S.
07/05/2013 12:00:00 SA
Jeff from Harry's Rooter and Plumbing *just* left my house and I hopped on yelp immediately so I can write this review bc I am so pleased with the work.
I needed a dryer installed so I called the Gas Company to do it. Waited 10 days for my appointment date only for them to arrive and tell me we had hazardous conditions with how our water heater and old dryer were installed. So they turned off our gas and ordered us to fix everything.
Being in a bit of a panic over the fact that we would soon have no hot water, I called four - count em - four plumbers and a handyman. One guy I had used before was no longer taking work because he was too busy, according to his voicemail.
Another wouldn't come out to my area, which is annoying bc if I search for plumbers near my location, I would expect the results to actually be relevant.
The other guy didn't call back till late, and the last plumber was also too busy but referred me to Harry's.
God bless that man who referred me to Harry's.
Harry (or whoever answered the phone) told me they could assist and because it seemed urgent (they gathered this without me telling them), they'd be there in an hour. I'll also note that unlike many plumbers, each time I called someone answered the phone so I didn't have to leave a voicemail and wait around.
Brandon showed up reasonably soon thereafter, gave me a quote, and a general idea of what had to be done. Unfortunately, he didn't have the tools, so the work had to be postponed till he next day.
Jeff came back the following day to finish the job. He was knowledgeable on everything that the work involved - which included code requirements, some knowledge of roofing where our water heater would vent out of, and also agreed to install our dryer.
Although I'm no home repair expert, I appreciated Jeff walking through the steps he was going to take, our options and potential issues we would come across. He was polite, efficient and skilled. He finished the work, stuck to our original estimate and also gave me a lesson on water heaters.
I couldn't have asked for a more professional job to be done. The one thing I wish they would have done was to call me and let me know they were coming in the afternoon and not the morning on the second day, as I waited around for them. But the quality of work and professionalism still earns Harry's (and Jeff) a true five star review.