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City Plumbing and Rooter

City Plumbing and Rooter

Plumbing Service
Los Angeles CA
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Description

Our team will respond to your home service needs quickly, and with professional courtesy. We are committed to completing the job right. Our fair pricing is always provided upfront; we are always honest with our customers. If there is a much more economical option, rest assured that we will tell you. We will review the pros and cons of each plumbing/drain repair.

HISTORY

Established in 2018.
We are a true family business. My two nephews and nieces asked for all of us to open a company, after a couple of years my wife and I agreed the time was right to do so,... so here we are. Our main focus is to be the most honest and reliable company out there without any overpricing you get from bigger companies but deliver better customer service.

ABOUT BUSINESS OWNER

I have over 20 plus years as a plumber and drain specialist with 10 of those years in commercial plumbing and drain work. I love to troubleshoot issues that are difficult or issues that no one else is able to figure out.

I pride myself on finding at least 3 options to fix the repairs or different methods in doing projects.
Overall, I love PLUMBING and absolutely love leaving the customer in a better place than when I arrived.

SERVICES

Emergency Services, Drain Cleaning, Water Heater Installation, Water Heater Repair, Toilet Installation, Electric Water Heater Installation, Gas Water Heater Installation, Tankless Water Heater Installation, Virtual Consultations, Pipe Installation, Pipe Repair, Toilet Repair, Bathtub and Shower Repair, Leak Detection, Drain Installation, Electric Water Heater Repair, Gas Water Heater Repair, Tankless Water Heater Repair, Water Heater Leak Repair, Sewer Services, ,

Reviews

Jaycee B.
Jaycee B.
4/23/2023
Incredibly happy and now stress-free thanks to City Plumbing and Rooter! Our disposal was broken, sink was clogged, and faucet difficult to turn on and off, making it extremely hard to go about our normal routine.Their family-owned operation and dog-friendly mascot is what originally caught our attention. Within no time, we had our appointment scheduled and conveniently around our work schedule too.

Our technician Manny came and assessed our issues. He was respectful, professional and educative in explaining our options in full detail. There was no pressure to purchase expensive components nor trying to sell us into a big project like we were afraid of. Instead,  he was able to recommend several options that fit our home needs. Extra points for being friendly to our dog who is always nosey when guests come over!

We were able to get all our plumbing issues fixed the same day. We're extremely happy with the overall speed, flexibility, thoroughness and professionalism of City Plumbing and Rooter. We look forward to recommending you guys to our family and friends!
CarolAnn B.
CarolAnn B.
02/10/2023 12:00:00 SA
So in early 2022 we had a MAJOR plumbing project we needed to address. City Plumbing was the 3rd company we got advice and quotes from. They were the first guys who told us our options while explaining everything to the T, which made us feel involved and informed. The others made me wonder if they were being completely honest with us.
Customer service has been impeccable-especially when getting the help from Johana. She has such a gift to help tie and coordinate all that needed to take place, great communication skills and she talked me off the ledge many times while also making herself available in person, above and beyond.  Johana and Luis make SUCH a perfect team! Paul has made himself very available as well, and also has explained the intricacies of plumbing like the boss that he is.
I just called them to schedule our annual maintenance clean out, and I feel completely comfortable that they will take care of us. We have an old house, with an old system, but having them keep an eye on us lowers my stress, which is priceless!
Jennifer G.
Jennifer G.
12/12/2022 12:00:00 SA
Our kitchen faucet had one temperature: scalding hot. When washing dishes, we had to add ice water to the sink. About a year ago, someone from City Plumbing and Rooter came out. He tried changing a part that regulates the  temperature because he said that would be the least expensive option. He had the part on him, so we didn't have to buy one until we saw if it worked. It didn't, so he said we needed a new faucet and to call when we wanted it installed. We were impressed with his trying to save us money.

We finally bought a new faucet, but let it sit around for almost a year. You would think we'd be inconvenienced enough to get this taken care of, but procrastination won. Finally, last month we called back and got an appointment quickly.

Dominic was as great as the first guy. At first he also thought it was just a part and wanted to make sure we didn't waste money. After explaining we already tried that, he installed the faucet (and went to Home Depot since we still needed the temperature part). It works great! Such a pleasure to have a perfect kitchen faucet again. We also had him uninstall a bulky, unused water filter under the sink. Not only did Dominic do a great job, but he also helped my husband fix our garbage cupboard that wouldn't slide in and out, even though that is totally outside a plumber's job. He didn't even charge us for it. Also, he cleaned up afterwards, you'd never know a plumber had been there.

If you need a plumber, this is definitively the company to hire! Thank you, Dominic for the wonderful service. We'll call you again the next time need a plumber
Brian B.
Brian B.
4/24/2023
I'm late to post this since they came out last year, but that shows what a great company this is. After snaking our kid's bathtub, he crawled under the house to make sure our old pipes didn't break. Price was reasonable and they were prompt.
Mila W.
Mila W.
05/05/2023 12:00:00 SA
Had the best service from Oscar G. He was timely, professional, and thoroughly explained and showed me the issues with my toilet and plumbing. I didn't feel like I was being cheated or being dismissed which has happened with our companies I have hired. Thanks Oscar.
Omar B.
Omar B.
4/26/2023
I need it a plumbing to repair a lick on my kitchen sink, they came replace the parts, cleaned the area, and did it in like in a hour, Problem solved, Oscar was the plumber,
Jeff S.
Jeff S.
04/12/2023 12:00:00 SA
Our home was built in 1964.  We purchased it 6 1/2 years ago from the original owners.  Anyone who owns a home knows that things can go wrong after so many years.  

I've written about City Plumbing and Rooter before, but I have to write about them again.  We recently had a problem, and since they've become our go-to plumbing company, we called them.

As always, they were here on time, did a great job, and cleaned up so that you'd never know anyone was ever here.

Homeowner or not, if you need a plumber, call them!
Bianca R.
Bianca R.
7/15/2022
Love City Plumbing! We've been lucky enough to have Brandon come out both times we needed help. The first time he put in our switch and air pump, the second time he installed our new toilet. Both times, extremely nice and professional, explained everything to us because we are not handy, and did a great job!

He clearly explained the work he was going to be doing and the cost before he started services. We felt extremely comfortable with the process. And are very happy with the work!
Terry L.
Terry L.
4/30/2022
Luis, Oscar, Gaspar, Jose and Sam-- an absolutely great team!

Luis & Oscar ran a camera through the entire length of our drain, from the entry in the back yard to the street out front, and showed us, in real time, what the issues were.

Gaspar, Jose and Sam then spent two days digging through tree roots, cutting concrete, then replacing a segment of our drain, and pouring new concrete.  These guys work incredibly hard and do great work, at a reasonable price!

Best experience I've had with a plumber, hands down. Honest, competent, hard working, and affordable. Even the switchboard operators are competent, friendly, and effective. (I'm told it's a family owned business.)  I've saved their number in my database.
James H.
James H.
04/08/2022 12:00:00 SA
These people were called to flush a water heater but the night before a shower handle stripped so that became the priority. They send a Brandon out who looks at the water heater and freaks out because he's never seen or heard of a Watts Valve. He kept trying to sell me a new one even though ours is a 12 year 40 gallon installed in 2017.

I took him to the bathroom and here he goes again talking remodeling by breaking open walls and he even went around to the back and ripped the access panel off and when asked why again he's trying to remodel. All we needed was a stripped handle removed so a new valve stem and handle could be installed so we could take a shower.

So after he gives us an outrageous quote for both and has to be reminded to glue the access panel back, he leaves but what I didn't notice that in an attempt to sell a new water heater install he sabotaged ours by turning off the gas which shut down the water heater. So after I replaced all 3 shower valve stems (Less then $60.00) and took a shower, my girlfriend came home and attempted to take a shower only to have the water run cold half way through.

WOW! He really thought that if he turned off our water heater we would hire them to replace it? There's got to be some sort of crime in this. I have a real plumber coming next week to flush the water heater for $150.00.

Just a side note, the estimate mentions a Delta shower valve stem. Ours is Price Pfister

Let's all see what their response is.
Shane H.
Shane H.
10/07/2022 12:00:00 SA
We had an issue with our hot water heater at our bakery for dogs and called City Plumbing.  They had a plumber, Dominic (he is awesome btw), out that day.  Shortly thereafter we were back up and running.

They will always remain our plumbers for our business and home.  Thank you all.

Keep up the great work.

Y'all rock!!!
adonica s.
adonica s.
8/16/2022
Thank you Brandon & Isaac! We had a water main burst at 4:00am. My husband called rotor rooter, and they were supposed to be at our house by 8 AM. They were a no-show no call. I found City Plumbing and Rooter on yelp, and I'm so thankful we chose them.

I wish I would've gotten the ladies name, when I called she was so polite & very helpful. She gave us a ETA, and they were right on time.

Brandon walked my husband and I through the entire process, explaining everything in terms we understood. Brandon and Isaac were polite, did a great job, and we will use this company for all future plumbing needs, and would recommend them to any friends and family in the valley.
Noah R.
Noah R.
04/07/2022 12:00:00 SA
I'm a new home owner, and as such, I don't have a short list of go-to guys for common household problems like back to back bathroom sinks that won't drain even though the pipe isn't clogged.  The recommendations from friends weren't too keen on making the trip to Winnetka, which I understand, gas being like gold now, so I jumped on Yelp.

I liked what I read about City Plumbing and Rooter.  Oddly, all the 5 star reviews made me a bit suspicious.  Yeah, kinda back asswards right?  I've probably watched too many episodes of X-Files and trust no one sunk into my subconscious.  None the less, I called City Plumbing and Rooter.

Man, I'm glad I did.  Not only did they schedule me quicker than expected, but I got a call a day early asking if I wanted the job done sooner - Hell yes I do - awesome!  Not too long after that, Brandon showed up and got to work.

He was very diligent, and took a lot of care to respect the house, flooring, vanity, and even an overly curious cat named Ollie.  He informed me every step of the way about what he was doing, and what he needed to do to  fix the problem.  Once he explained what he was going to do, a work order was created on his Ipad with the work being done, and the cost.  We signed it, and it was emailed to me.

The work took an unexpected part of a second day to complete, which didn't bother me because I rather the work be done right, than for it to be done fast just to finish and move on to the next guy.  And it was done right.  The back to back bathroom sinks now drain as fast as the water flows.  And if you're curious, the price remained the same.

Brandon cleaned up all the plumbing debris, showed me his work - great.  I paid with my credit card, and got the receipt instantly.

Really about the only thing they could have done to make me happier is to have said, You know what kid?  It's all on us today.  
Like that would ever happen - lol.

Don't hesitate.  Give them a call.  They solved my problem, and can solve yours too.
Ozan K.
Ozan K.
11/05/2022 12:00:00 SA
City Plumbing is the best! They are very professional, responsive and kind. From the representative you talk on the phone to the plumber who actually works on your property, you feel the same dedication and kindness. This time, Dominic helped us with replacing a broken kitchen pipe after sink got clogged for the third time in three years. He worked really hard for almost 7 hours, and never complained about anything. Instead, he was extremely nice and kind. We chatted about each step, I ordered lunch for him, we talked about our kids, it felt like hanging out with a friend more than dealing with a tough plumbing job on a Saturday. I highly recommend this company for your plumbing needs.
Ben H.
Ben H.
8/25/2022
Oscar was super professional and helpful and got us sorted right away. He's an awesome guy and this is a really great company. I trust these folks with my home because they are always super fair and polite and professional.
Horace T.
Horace T.
10/22/2022
We had a leak in our kitchen sink. They were able to schedule us right away. They discovered our water regulator needed replacing and the water pressure was too high. They completed the job right away. The technician's were very professional and courteous, thank you to Your team.
F L.
F L.
10/07/2022 12:00:00 SA
Dominic has done an outstanding job installing a waterline in the back of our house. He is also helped us with an issue concerning our shower valve. Both jobs were done to our full satisfaction and to an affordable price. I will hire again for any future plumbing needs.
Imadul K.
Imadul K.
2/24/2022
Update:

I've returned to City multiple times since my original review and they have been the greatest every single time.

Paul was great and came through on short notice when we needed, and Chad has been here multiple times to help us through a few issues.

Today Kevin was the best - he showed up and resolved our issue immediately. I'm an idiot when it comes to this stuff so I never want to mess with it, but I trust that these fellas will fix things up right away and never ever overcharge me like other companies try to do.

Thank you to the whole crew!
Scott P.
Scott P.
11/05/2022 12:00:00 SA
Had a water pipe burst in our garage on a weekend . I was worried we would not have water for a few days after having to shut off the main. Dominic came out and easily identified the problem, gave a very reasonable quote , and promptly fixed the problem. I would definitely recommend.
Talia G.
Talia G.
10/12/2022 12:00:00 SA
Was having terrible clogging in my shower and called city plumbers right before closing. They were able to have someone come out the very next morning! Mike was absolutely amazing! Fixed my shower in under an hour and was extremely helpful and pleasant.

Will definitely call again when having plumbing issues at home. They're the best! Don't hesitate to call them!
Alexandria Z.
Alexandria Z.
10/11/2022 12:00:00 SA
Amazing service! Called at 1pm for an emergency leak and they had Mike show up at 2pm. He was very knowledgeable and knew exactly how to fix the issue right away! He was super nice and friendly, even taught me a few things for next time.

Each time I call City Plumming and Rooter, they always have the fastest response time and the most polite staff!
Amanda D.
Amanda D.
01/05/2023 12:00:00 SA
My toilet needed a new part ($7 at Home Depot ) and a repair to the shut off valve .  Since there were so many awesome reviews I asked them to come and quote (no charge). They came on time and wore shoe and face coverings . But then things went downhill : one of the guys asked if he could do a water test to see, which I declined since I knew exactly what needed to be fixed (yes I'm a girl and I'm pushing 70, but I haven't lost it yet ). Then they said they have a couple of prices for me - one being a brand new toilet for $900+ (major red flag). The quoted price for the one part and repair was $400 ( for a hour's work )- apparently parts are very expensive since due to the pandemic . Yup - it's still $7! I ended up finding someone to do it for half the price and immediately with no fuss .  Nothing makes me madder than being taken for a ride by people like this .
A N.
A N.
6/22/2022
Great customer service. Great quality and trustworthy. Luis and his wife and team are awesome. They are fast and responsive and so helpful.
Rupali S.
Rupali S.
11/06/2022 12:00:00 SA
This is my second time using City plumbing. Dominic was easy to work with and finished the job in a timely manner.
ted r.
ted r.
7/29/2022
Wonderful service !! Oscar is clean, respectful, and on time !!
Great Service !
Don't waste your time & energy on calling others
Mo H.
Mo H.
06/07/2022 12:00:00 SA
Our kitchen sink was plugged yesterday, my wife went crazy because of no cooking or cleaning,we called one of the renowned plumbing company yesterday, after 6 hours of waiting, guy wanted 400 than 200 than 100, unfortunately he couldn't figure anything.
This morning my buddies 7/11 I meet a guy who works for this company and he asked me to just call and make appointment.

Plumber Steven Vidaca came on time, he was very courteous to my wife and got the job done in no time and charged us only 79.99.
I was expecting to pay more but this guys are super professional and know what they are doing. Thanks to Steven and his office team who's been calling me to make sure my appointment goes well while I'm at work.
If you ever need plumbing job, give Steven your first priority.
Laura L.
Laura L.
06/08/2022 12:00:00 SA
5 stars for responsiveness and follow through. After receiving a notice from our water company that we likely had a leak, Brandon came in a timely manner and assessed the situation. He was communicative and explained what needed to be fixed. Over the next several days, while parts were ordered for the repair and we had further questions, we always felt prioritized and like everyone at the company knew what was happening with our situation. The front office always called to schedule, we never had to chase, and they let us know when the plumber was on his way. Really appreciated a positive experience amidst a stressful time
Simyouna J.
Simyouna J.
1/17/2023
We were having major problems with bathrooms backing up on our campus. City Plumbing responded quickly. Walked me through the issues. It ended up being a much bigger job than we anticipated however Luis walked us through every step of the process. The customer service is great and very responsive. They handled us with care through a stressful situation. Thank you.
Tamara H.
Tamara H.
10/18/2022
We had some drainage issues with our shower and toilet. The rep Brandon came and explained the different types of services clearly and professionally. Courteous service. Thank you.
C C.
C C.
05/06/2022 12:00:00 SA
They wanted to charge 4500 for changing a water heater, without city permit! Upon asking them to elaborate on where the money were going towards they just kept giving me excuses.

But that's not the real reason I leave them one star. It is their shady review system: they overcharge for any work, but then offer a discount if you give them 5 stars on Yelp. So most 5 star reviews are probably paid.
Tomm W.
Tomm W.
11/19/2021
Romero was so fast clearing my clogged drain I couldn't believe he was finished.
He was fast, efficient, and very clean.
I want Romero again for any plumbing issues that come up'
Armaiti M.
Armaiti M.
1/20/2023
Highly recommended! Andrew and Chad did a fantastic job fixing my water heater which had a glitchy pilot light which mysteriously wouldn't stay on after being lit, thus restoring much-needed hot water to my residence. I was pleased that I was able to schedule an appointment the same day I called, and Andy and Paul were punctual in their arrival the first day the water heater was looked at. Paul determined right away that a gas control valve needed replacement, and was kind enough to point out that since the water heater was still under warranty with the company, I could order it directly and have it shipped with expedited shipping, and then have the work done and be reimbursed by the company for the cost. This saved me a lot of money that I would have otherwise had to spend. As soon as the part arrived, I was again able to schedule an appointment for Andrew and Chad to come out and install the part which they installed perfectly with no issues or problems. They were both friendly and professional. Thank you for your attention to service and integrity! And I appreciate the prompt service so I can take a hot shower now! :)
Jerome C.
Jerome C.
4/25/2022
Service technician Oscar was helpful in attending to our household plumbing issue. He was friendly and easy-going, and he didn't pressure us to spend on any unnecessary tasks.

Decent service.
Andres R.
Andres R.
4/13/2022
Pretty cool people's..when my septic tank freaking backed up on me, I thought for sure they were going to try and get me big time!  But last minute and all, they were cool with the price, i thought it was cool..the guy Luis, he's really cool and works diligently. Awesome experience really, for it being my first plumbing issue. Thank you.
Jennifer W.
Jennifer W.
07/09/2022 12:00:00 SA
Great service! They were able to get to my request quickly. The service was great, professional, polite and timely. The cost is very reasonable as well. I will call them again for any future plumbing needs!
Sheldon W.
Sheldon W.
9/18/2021
My sprinkler blew a valve, and water was pouring out and into my neighbors backyard. I called City Plumbing, and they came out quickly.

They determined that the sprinkler had blown, and proceeded to repair the blown sprinkler.
All good so far!

He then called me and asked that I come outside for him to talk to me.
He told me that the water pressure in my neighborhood is very high (true), and said that the pressure both to my house and to the sprinklers were too high. He gave me a bid of thousands of dollars to install three regulators and repair some of the sprinkler valves!

I told him I needed to get a 2nd opinion before I was going to spend that kind of money.

Called a buddy of mine, who is an electrician but very knowledgably about all construction, and he pointed out that my existing pressure regulator showed the pressure at 70 lbs... a little high, but within specs.

I asked him if the regulator could be broken, and he said it could be.
I then called a different plumbing company, who came out a day later.
They tested the water pressure to the house, removing the existing water pressure meter and installing their own.
It ALSO showed 70 lbs. of pressure! He said there was no need to add one pressure regulator to service the house, let alone piggyback two pressure regulators for the house, as was recommended by City!

In fairness... City DID fix my leaking sprinkler.

City DID recommend installing a pressure regulator for my sprinkler system, which will cost several hundred dollars, but less the a thousand dollars, let alone the over $3,000 that City quoted to install two regulators to my house, and one for my sprinklers... (FYI.... pressure regulators from Home Depot cost around $50-65... most expensive one I could find was $139....)

If City Plumbing has an explanation for why they recommended TWO regulators for a house where the pressure is 70lbs., I'd love to have them post a reply to this review.

I recommend everyone get a 2nd or 3rd opinion, before shelling out thousands of dollars for ANY work you may need to have done!

Caveat Emptor!
Alex M.
Alex M.
11/10/2022 12:00:00 SA
These guys/gals are super heroes!!!! They came to our home when we had a big sewer problem. They fixed it while it was raining and got our plumbing to work!! Mike was Awesome , friendly staff. Will keep them in mind for any future plumbing issues. Highly recommend.
Kenneth V.
Kenneth V.
9/30/2021
Hi Lizbeth,

Your response still doesn't address.

- the whistling kitchen sink I have..

- the pedestal sink ended up still leaking from washing hands, not from washing dishes so it wasn't an overflow issue. Hence why I said that I had an unfunctional sink. If Yelp let me post videos on how it was leaking in 3 different ways I would be happy to post it but snapshots doesnt tell whole story.

I only wanted to change the faucet in the bathroom because the hot water knob was not working.

I didn't give a negative review because of the courtesy and I was happy with half the installations he did. It just feels unethical to me that I paid 200 dollars to have a working faucet and instead got the opposite and the solution to fix it is 800 dollars on top of the 200 I already spent.
Adriana R.
Adriana R.
12/02/2020 12:00:00 SA
Welp. I've never really had to come back and amend a review so drastically. We had a really positive first experience with City Plumbing, so when it came time to do our second bathroom renovation we called them first.

We called on a Sunday and scheduled them to come out for a bid the next Wednesday between 10 am - 1 pm. Kind of a long window, but okay. My husband moved some meetings around so he could be available. Well they called around 12 noon to at they weren't going to make it. Okay, no big deal.

We rescheduled for the following day (Thursday) again from 10 am - 1 pm. This time no one calls us and no one shows up. My husband is waiting around again and calls at 1 pm to find out what is going on. He had to call them, only to find out they again are not going to make it out. Frustrating, but okay - we reschedule AGAIN for Saturday between 10 - 12. Okay great, a smaller window.

Saturday rolls around and 12 o'clock arrives and we still haven't heard dole anyone. We call again and are told Our guy isn't available right now, but he could come between 3-5 today. At this point we have waited around for them to come 3 days now, we can't wait around anymore. Also, no apology for missing this appointment window. We say forget it.

We then reached out directly to the plumber we worked with last time and he didn't respond. Fine- that was a long shot anyway. The next day we got a call from the owner of the business- I think his name was Paul. He offered to come out the next day at 8 am. At this point we are still waiting on bids from other companies so we figure we have nothing to lose. We agree.

He shows up the next day at 8 am as promised. We show him the space and the scope of the work and he leaves, promising to get the bid to us via email. We wait. And wait. After 5 days, we call to get an update. The office tells us he's out of the office until the following week (Monday). Okay, that's fine.

It's now Wednesday and we still have not heard anything. It's clear they don't want our business and after wasting THREE WEEKS of our time, they won't get it. Poor communication and lack of follow through. Highly disappointed in this whole process. Cannot recommend.
Jean F.
Jean F.
7/15/2022
Called City Plumbing and Rooter for the first time. They were incredibly professional and pleasant. Brandon was truly impressive and pleased to have some one so knowledgable and willing to explain a very complex
project and provide a variety of options. Very pleased with the response time, thoughtfulness and follow through.
Damon F.
Damon F.
7/13/2022
They are organized.  Dispatcher contacted me every morning to let me know when they would arrive and they were always on time.  Brandon and his team are hard workers and Brandon does a good job communicating what is going on each step of the and showing you what needs to be fixed and why.  A few mistakes were made in the process of a lengthy and complicated project but they addressed them got it all done properly in the end.
Jenny C.
Jenny C.
2/18/2021
David from City Plumbing was incredible!! Great attitude and service, and not looking to take advantage of their customers!

I needed a plumber urgently to investigate a hot water leak showing up outside the property near the foundation. We were concerned it could be a serious slab leak, which could get expensive to repair.

City sent David out immediately when everyone else wouldn't be able to come out for a couple of days.

David gave me a very reasonable quote for a pipe repair on the outside, hoping for the best. He then dug out the area by the leak and within minutes we both were relieved to find a buried hot water pressure release pipe. The leak was just the hot water heater running too hot. He charged me a nominal investigation fee, double checked everything, and cleaned up.

I highly recommend City and David and will be calling them whenever I have a plumbing need.
Laurie L.
Laurie L.
12/05/2022 12:00:00 SA
I left a positive review last time for Michael who offered not to charge me if I left a review.  He was unable to clear my drain with a snake.   Told me I needed a Hydrojet.  He estimated the cost between 3,000-6,000.   I told him I couldn't afford it.  He said the company offers financing.   Today I had plumber who quoted me 350 to hydrojet.   He couldn't believe I needed a hydrojet so he tried his snake first.   It worked! My sink is flowing freely again for 145.   So what gives CITY PLUMBING??
Christian A.
Christian A.
4/14/2022
We had several issues that came up at our home out of nowhere and we contacted city plumbing and they reached out to us quickly and gave us a great quote. They came to our house and did an amazing job. Answered any questions we had and worked very professionally, very detailed and got the job done quickly. I highly recommend going with them for your services and we would definitely use them again in the future. Very happy with the finished work.
Jason D.
Jason D.
12/15/2022
We scheduled an appointment to meet with their staff and later they asked to reschedule. Then, we called them twice during the rescheduled 4 hour time frame and they assured us someone was on the way. Nobody came
Tatyana K.
Tatyana K.
10/30/2020
We found this business on Yelp and scheduling was super easy and professional. Hunter Sanchez was scheduled to come and look at some of our plumbing needs. He arrived on time, took time to properly assess the work we needed, gave us a reasonable price and started doing the work. He replaced our kitchen faucet because it was leasing and was happy for us to go get the part we wanted from the hardware store the same day! He had to come back to finish the second job to fix the sink stopper because he needed another part to remove an improperly glued sink by the previous owners.  Overall, Hunter was honest and transparent the whole way through and got the work done when he said he would. A+++
Annalisa M.
Annalisa M.
7/13/2022
Oscar and Luis were amazing, they were extremely professional and went above and beyond for our home and family.
100% recommended City Plumbing and Rooter.
Rodrigo T.
Rodrigo T.
4/16/2021
Totally recommend this place. David came to my place to help find and fix a water leak in my kitchen sink. During covid so he wore his mask, gloves and shoe cover all the time. Super respectful knowledgeable and fast! Im calling these guys again for whatever issue I may have.
Thanks again David and City Plumbing for the help!
Doris S.
Doris S.
11/22/2022
Thank you Andy and Zach for a job well done. We called the office to have a gas line hook-up to a new gas range. Cynthia was able to schedule us for the next morning. Everyone was friendly and very professional. I highly recommend City Plummers.
Dennis L.
Dennis L.
06/02/2022 12:00:00 SA
After calling two other Plumbing Services and leaving messages with no response I called City and an actual person answered instead of a machine. Debra was great on the phone and she had Oscar out to the house in less than 30 minutes to unclog our Kitchen drain line. Oscar gave exceptional customer service, very friendly, and in addition to unclogging the pipes he  tightened our Kitchen Faucet at no additional charge. He also had an associate come out and send a camera through the pipe to show me what was going on also at no additional charge. I was very impressed with the overall Service and highly recommend them for all your plumbing needs.
Would definitely call on them for any future plumbing issues.
Chi Z.
Chi Z.
2/21/2022
Kevin is amazing and knowledgeable. My kitchen sink got clogged, and he was able to identify the issue and fixed it quickly. He has done an outstanding job. Would recommend him! He is friendly and genuine and take pride in his work. Thank you Ashley and Cynthia for coordinating well.
D S.
D S.
10/04/2022 12:00:00 SA
Mike and Dominic did a great job with a badly backed up kitchen garbage disposal. They were very diligent and made sure the job was done properly. I Highly recommend City Plumbing and Rooter.
Daniel F.
Daniel F.
6/18/2021
On Wednesday, 6/16/21, I contacted City Plumbing and Rooter via their website to have them come out and take care of a sluggish drain, as well as give us estimates on two other jobs: fixture replacement in a bathroom, and reinstallation of a recirc pump on a water heater they replaced in October 2020. Tonya called me back within 2 hrs, and indicated they would call around 2pm with a specific time that day. After that point, things went bad, and I WILL NOT USE CITY PLUMBING AGAIN, NOR DO I RECOMMEND THEM FOR FUTURE USE. Here's what happened.

1. They never quoted a price for the initial service. This didn't bother me at the time, as there was a price on their website.

2. They called around 215pm, indicating someone would be there in 20 minutes. No one showed up. They called again around 430p. Again, promised 20 minutes. No one showed up until 550pm.

3. Someone showed around 550p in a City Plumbing truck. I showed him the work to be performed and explained the estimates required. He attempted to upsell me on a whole house filter (not needed), and said they could connect the recirc pump to the water heater drain, despite there being two inlets explicitly labeled for the recirc pump.

4. When he described the work, he indicated there were two options: an approx $39 teaser that used a narrow cable, and a larger cable that actually cleaned the pipes and had a 2 year warranty for $174. We opted for the latter.

5. He worked for approx 40 minutes. He took a camera to the front drain line (which isn't where the clog was), then came inside and used the narrow cable to pull some hair from the drain. He snaked further, but then said something about dirt in the pipes. In doing this, he broke a screw on the drain cover. The amount of cable he used covered perhaps 60% of the bathroom, no further.

6. He noted, while working in the bathroom, that he was supposed to be wearing shoe coverings but wasn't, and he was a bit inconsistent on his mask (although both of us are vaccinated).

7. Afterwards, he said there was dirt in the pipe in the bedroom area, and that some of the drain lines outside had dropped. I was starting to get a headache from the heat, but was suspicious. We noted the information. We asked him how much: He said $174 and I gave him a check. I asked for the work receipt that detailed what they did: he indicated it would be emailed the next day. That's what they did with the water heater, so I said OK.

8. After he left, I realized that he actually hadn't snaked far enough in the bathroom to make the claim he did. He also indicated the front cleanout was directional and didn't allow him to snake or run a camera back towards the bedroom: so he had no idea what the line there was like. He hadn't used any other cleanout to investigate. I feel he was attempting to use scare tactics to get us to do major work. Further, he left the drain cover partially attached with sharp edges exposed. I had to remove it and use a mesh strainer I had.

9. As of two days after the service call, we have not received the promised invoice/receipt (meaning the supposed two year warranty we paid for is meaningless), nor have we received the estimates we asked for. The drain seems to be draining OK, but that was due to the narrow cable and removing some hair, not the larger cable promised. We feel ripped off.

We will not use City Plumbing again, and recommend others to not use them.
Eun L.
Eun L.
03/10/2022 12:00:00 SA
I asked service today  cause my faucet is broken. They came to my home right away.  So helpful and good job.  I recommend  jorge at city plumbing and rooter.
Martin C.
Martin C.
5/18/2022
City Plumbing and Rooter was contracted by the foundation repair company working on our home.  The foundation workers found multiple plumbing problems with our water hookup, and Brandon from City Plumbing worked hard to fix them.  An unusual issue came up, one that was puzzling.  I watched as he tried several solutions to a problem.  This was a not in the book kind of issue.  I would have given up and told the customer they needed new parts.  Brandon was persistent, and solved the problem!  Beyond that, he was friendly, and helpful, reassuring us that what ever the problems were, he would find a solution.   This was our first experience with City Plumbing, but we won't hesitate to call them in the future! Brandon brought intelligence and a good attitude to the job.
Rey R.
Rey R.
8/30/2022
I am not one that leaves reviews, but today I received one of the best service's in my life, I have never had a outstanding service that OSCAR provided, he spent more than a hour explaining and going through everything with me and helped me understand the plumbing that was causing the noise, he even opened up my garbage disposal, very honest and experienced, NUMBER ONE in customer service,now I know why this company has all these five star reviews, Oscar spent time checking everything and explaining everything for more about a hour and only charged me a small fee for coming out , VERY HONEST, I have never received such excellent and exceptional service in my life, I will definitely recommend to family and friends,So happy a company like this exists, thank you so much !!!
Alexa G.
Alexa G.
06/09/2022 12:00:00 SA
Amazing service! I had many quotes and they were by far the best! They came quickly and super professional! Brandon was very thorough and knew exactly what to do to fix my water heater! Thank you for your amazing help! Highly recommend!
Jonathan E.
Jonathan E.
10/10/2022 12:00:00 SA
City Plumbing and Router is a great plumbing company. I needed some maintenance requiring a visit to the crawlspace. Setting my appointment was easy. My technician Dominic did a great job of diagnosing the problem and offered price saving solutions, showing video of the conditions under my house while addressing the scope of the job was a nice touch! Dominic went above and beyond for us today! And with City Plumbings support I feel the job was done right, in a reasonable amount of time and I would recommend!
Justin W.
Justin W.
7/22/2022
My place needed a lot of help. Brandon came over almost immediately and was able to solve stubborn problems that I never imagined going away. It all was super fast and friendly as well. Definitely recommend.
Morgan G.
Morgan G.
2/19/2022
Great service! Kevin was excellent at his job and very respectful. We are very grateful to have had our problem solved on a Saturday. Called this morning and got service this afternoon. Bravo!
Rita E.
Rita E.
5/25/2022
Found this company randomly on yelp and was pleasantly surprised. We have had this main sewer issue for over 25 years, where the pipes that lead to the city line were filled up with roots from a tree my father planted over 30 years ago. Brandon came out first, very helpful fellow, he instinctively knew that a snake was not going to really take care of the issue, though he graciously still snaked it and tried his best to save us from paying so much money. Then Luis came, (the drain whisperer) and actually put in the camera, free of charge. From my experience of dealing with this issue for over 15 years, all of the technicians from other companies have quoted my over a thousand dollars to just put in the camera, and Luis did it for FREE, what a generous guy! He won my complete trust, because I knew he was not trying to make an extra buck from me, he really cared about solving the issue. He suggested using a jetter, which is a powerful water wash that cleans out the drains and breaks up the roots. We decided to go with it and help solve the issue until the roots grow back again. This experience was delightful and Brandon and Luis are the superstars, thanks again guys for professional service and delightful experience. We will be using them again!
Cindy C.
Cindy C.
05/11/2021 12:00:00 SA
I After doing some research I decided on City Plumbing because I liked the standards they spoke about in the description of the company.  

free estimates
family owned & operated
trustworthy work
fair pricing
will provide less expensive options

I contacted them to REPLACE a garbage disposal.  I did not want to deal with repairs so I decided ahead of time to just replace it with a new one.  I was told that they do NOT give free estimates.  There is a $25 surcharge for them to come out.  It will be applied to the job IF you choose them.  Okay, first strike, but I proceeded.

I asked if I could get a price for installing a 1/2 horsepower unit if I supply pictures of the disposal and surrounding setup.  I was told yes.  Okay great.  I sent the pictures. I inquired about possibly wanting a 3/4 HP unit also.  Tanya said she would find out for me.  Great!

Here is the response from this family operated business:  my service manager let me know the price ranges from $579 to $850 for replacement.

I really wanted this job done this week.  I already have an estimate from my regular plumber for $325 that I got this morning.  He is not available until next week though.  That is why I was looking for someone else.  I also already have an estimate from the HOA plumber in my condo complex for $325 from when they were here in April

So, how do we spell PRICE GOUGING!  I think I will wait for one of the others.  How they got over 200 5 star reviews is beyond me. Good thing I compare prices.
Juan R.
Juan R.
3/23/2022
Project took longer then what was anticipated but at the end the job was done the head shower looks great I will recommend and call this company again.
Kyle M.
Kyle M.
11/15/2021
George was very professional upon arrival. He helped me determine the issue quickly, and left me with no confusion. Would highly recommend City Plumbing and Rooter. They obviously have employees that are honest.
Paula B.
Paula B.
09/02/2022 12:00:00 SA
Oscar has already helped us with plumbing issues twice and he's the best! He arrives quickly and never overcomplicates things. Turns out our sinks were just a little backed up with hair and instead of charging us more by running a metal snake down he cleaned it out with his hands! They are super reliable and kind and Oscar even showed me how to get my garbage disposal unstuck next time it happens. Will definitely call them again for plumbing concerns!!
Arnab P.
Arnab P.
2/26/2022
Had a plumbing issue at my parents house and Oscar came out quickly and did a great job helping us out. He was very knowledgeable and I would definitely would recommend calling them if you need any help.
Alyson B.
Alyson B.
11/15/2021
Had an emergency. The office said that someone could come out. I then got a call that they didn't have anyone to help us and would call us back the next day. They never called back.
Darren M.
Darren M.
2/15/2021
Unfortunately, I need to leave a very negative review for my experience with City Plumbing.  I chose them initially based on the amazing overall reviews, however, I have been sorely disappointed with their service, timeliness and resolution of an issue that one of their technicians caused.  

I had City Plumbing over when we first purchased our house to make some changes/repairs, including replacing the water pressure regulator, replacing the kitchen sink and all the connections there (including the garbage disposal, which became the issue later), some minor fixes in the bathrooms.  All-in-all over $2000 in repairs, but everything seemed to go well so we were initially happy.

However, some time later we noticed the hardwood flooring in the kitchen start to buckle and swell and found the garbage disposal was leaking and draining backwards to the wall and seeping under the floor.  Nothing was leaking forward, to suspect a leak in that area until the floor started to go.  

Well, we called City Plumbing back and they sent a new plumber out to assess the situation and he found that the garbage disposal was improperly installed without the disposal flange to anchor the disposal to the sink.  It seems that over time (and this took months) the disposal, from normal use and shaking, slowly separated itself from the sink without this flange clamp and started leaking.  There was no way for us to know when or that this would ever happen, or how long this would take to start leaking.  He was able to quickly replace the appropriate hardware and now the disposal appears to be well sealed to the sink again.

Well, I asked customer service that since this damage to the hardwood floors was due to their error with improperly installing the disposal flange, that they should pay for the damage to the hardwood floors.  She stated that another technician would need to assess the damage to the hardwood, and I said fine.  First, someone was supposed to show on Saturday 2/13/21 from 11A - 1P, then the dispatch called at 1130, that no, the supervisor for actually needed to see and he would come from 4P-6P.  Again, I said fine, at least the supervisor will see this.  Well, no one shows by 6PM, so I called back and they told me, oh he's caught up, someone will call you tomorrow to schedule.  I asked that the supervisor call me directly, and he arranged to come the next morning from 8A-9A.  Finally, he shows up the next morning and agrees that the damage to the hardwood is extensive, tells me that they work with a water damage company closely, and someone will contact me the following day (Monday, 2/15).  

The next morning I get a call from the owner of the business, Paul, who tells me that they will not cover anything since it had been more than 30 days since the original install and we should have called them a about the improper install, which would have prevented the leak.  

How am I supposed to know what a properly installed garbage disposal looks like?!  I'm sorry, but that is their job.  And, it didn't leak right away!  What am I supposed to do, check the under the sink every day, just in case the plumber messed up, when he said everything is good to go?  Now, I am stuck with the water damage bills, removal and replacement of hardwood flooring.  

I would caution anyone who is looking for a plumber, that this company will install something incorrectly, then tell you it's your fault for not catching their error and sticking you with the bill for repairs.

EDIT: Paul, there was no sign of leaking until the floor started to buckle.  So, controlled or not, the leak caused irreversible damage to our floors due to improper install by one of your technicians.  There was an entire piece of the mounting apparatus missing!  I know it's hard to take responsibility after a year, but the only reason this thing leaked in the first place was because it was improperly installed by YOUR technician.  Why would I continue to work with you or use your moisture damage team?
Ethan K.
Ethan K.
06/03/2022 12:00:00 SA
I had City Plumbing and Rooter upgrade our water heater and filtration for the house. Brandon was great, communicated the whole process and the whole thing was done within a day and a half.
Mor Z.
Mor Z.
10/25/2021
backyard drain was clogged and I called in for a snake rooter. The guys came over and quickly knew right away a snake wouldn't solve the problem and suggested a couple other options. While the other options are more involved and I haven't decided on them yet, they didn't waste my time and started to snake knowing it wouldn't fix the issue. I appreciate their honesty and for not wasting anyone's time. Will definitely call them when I need work.
Katrina V.
Katrina V.
09/08/2021 12:00:00 SA
We moved to a new place which needed a lot of work done. Repairs can be overwhelming, but Jorge and the team helped us every step of the way. We started with a sewer inspection, and Jorge showed us the camera feed and explained things really well. We knew from home inspection that the pipes were original cast iron, but didn't realize how bad it was. Some were corroded and were in horrible shape. To top it all off, there was a section that was penetrated by roots. The team worked really fast to replace all the pipes. It's amazing how it only took them a couple of days to do all the work.

Jorge also did an assessment of the rest of our plumbing, which was pretty bad. Imagine patched up and mismatched pipes (i.e. larger to smaller tubes, etc). Got that replaced pretty quick as well while they were doing the sewer stuff. As a bonus, we got our garbage disposal (which was probably leaking) replaced and p-trap installed in the kitchen.

The bill can be pretty hefty, but they do offer financing. Johana is super helpful and helped us sort that out.

There's still some work we'd like to do and we're definitely going to give them a call when we're ready!
Sam H.
Sam H.
10/20/2021
First of all, everyone that has come out to help us with our laundry room smell situation has been amazing...but Paul is literally the most competent plumber we have ever encountered. We had a smell in the laundry room that no plumber could figure out (had 4-5 companies come). Finally, these guys knew what they were doing. They charged us for one thing which didn't solve the issue (p-trap placement) So then they did several other things...raise the vent, two smoke tests, cut through drywall to seal off a pipe etc. and once they found the culprit...we owed them nothing. Incredible service and work. I will always be using them for my plumbing needs.
C. T.
C. T.
10/06/2021 12:00:00 SA
Fast and efficient, no runaround service. Messaged the business for a job quote and someone immediately responded with the information I requested. They called me right away and got someone out within a couple hours for a non emergency clogged drain. George came right on time, assessed the situation, cleared 2 drains for me, and was on his way. With responsive and quick customer service, and might I add reasonable pricing, I'll definitely use city plumbing moving forward.
M K.
M K.
06/07/2022 12:00:00 SA
This is my second time using City Plumbing and Rooter's services, and once again I am very happy with the smooth process.  This time I needed shower handles fixed and replaced.  Oscar is professional and friendly, got the job done exactly the way he had explained it would go so there were no surprises.  I'm happy with the work, and will definitely go to them again for any future plumbing issues that may come up.
Anny K.
Anny K.
11/30/2021
I have never called the same plumbing company twice except for City Plumbing and Rooter.  Their customer service ladies (Cynthia and others) are top notch - prompt, professional, superb about follow-ups, and most memorably...kind.

Mr. Ramiro came to my home for a water heater related job at the time I was told just yesterday.  He was knowledgeable, (patiently explaining and answering questions I had) skilled, and at the end of of day, did a great job resolving our issue.  I had called around before so I was pleasantly surprised when he didn't just tell me to replace (like many others do when they don't want to try to fix, which is also completely understandable).  He educated me on ways to extend the life of our water heater.  

He was thorough and left my place cleaner than when he came.  I appreciated his diligence and attention to detail.  His kindness showed even behind his mask.  Thank you Ramiro!  As he was leaving, I flagged him down to ask him yet another question related and he was so quick to help me!

I have never been more pleased with a plumbing company as a whole - from the customer service representatives, technicians, to upper management.

Thank you!  I called you once before (for an emergency leak under the house 3/24/21, the same day I lost a parent to covid, and you came to the rescue.   You even issued a partial credit even though I didn't ask!!!   The check arrived exactly as I was told!  I have never known a plumbing company who did that!

Thank you for first, having great professionals who get the job done and of course, the wonderful ladies who communicate well with customers.  As a company, they are the first responders and final surgeons to a whole array of situations and it amazes me how well they work as a team.

Thank you City Plumbing and Rooter!
Rob H.
Rob H.
01/10/2022 12:00:00 SA
Technician was very professional and friendly, explained to me in detail  what he was doing and condition of the pipes.  While we did have to wait for service longer then we liked the technician Keven made up for that and because of Kevin who is the best we will use this service again in the future.
Jeanette M.
Jeanette M.
4/19/2022
So professional and knowledgeable. Definitely five stars when it comes to response time, service, and efficiency. Would highly recommend!
Armen B.
Armen B.
5/21/2022
Oscar and Luis were so professional and efficient throughout my experience over the last two days dealing with a problem with my new business, they truly kept me apprised of every step they were taking and resolved the issue perfectly. This is the 2nd time I have used this company and they really care about their customers, I would not hesitate to recommend them to all my friends and family.
Jim K.
Jim K.
4/13/2022
Brandon came out to replace our leaking shower faucet. Very polite and friendly and smart.  He did good work and cleaned up after himself. I'd recommend this plumber.
Julien K.
Julien K.
11/18/2021
I called City Plumbing and Rooter for an issue with our Sewer Line. Paul, Luis and Pablo came out to inspect the line for free. They ran a Camera along the Line and detected a broken sewer line, backing up our sewer. Paul personally took care of the issue and came back later in the evening to be sure if this is a job he could take on and if there was no alternative fix for our issue. While other plumbers will gauge you on estimates and hydro jet and inspection fees before they do anything. They earn the right to serve you.

I told him I trust him and he came in with his crew the next day to take care of the issue and replaced the broken pipe. Finally the issue was fixed and they did a great and very professional job. Paul keeps his promise and will go above and beyond to fix your problem. I can only recommend City Plumbing and Rooter. A+ Job!
Gabriel M.
Gabriel M.
03/06/2021 12:00:00 SA
I am writing 2 reviews in one today and both are 5 Star!  A few weeks ago a team came by the condo to take a look at some suspected water damage (David, and Jaime).  They were on time, courteous and personable.  They wore masks and put on shoe covers before entry.  They made a thorough inspection and provided an assessment.  It turns out I did not need any work done and they did not try to sell me on a job that was unnecessary.  I think we all can appreciate that with services of this type (oil changes, plumbing, etc).  I often feel like I am being oversold with providers like this when I am not familiar with their trade.  Not with these guys.  They were honest, straight shooters.  

Today I had an actual service done by City Plumbing.  Osman arrived on time and was also very courteous and personable.  I needed my bathroom sink to get snaked to clear up a clog.  He explained in detail what he was about to do, what the snake does, how pipes in houses vs apartments differ, etc.  He was very thorough as well and made me feel comfortable because I was able to gauge his level of expertise. Not only did he lay down a tarp in his work space, but wiped down every surface with a clean rag and surface cleaner that he brought with him. He left the area cleaner than what it was before he arrived.  One thing to note about Osman.  My neighbor must've called for a plumbing service at the same time and assumed he was here to service her condo.  He took the time to go to her place to acknowledge her and let her know that he was called for a different service.  He could've easily ignored her but took that extra step.  A great representative of City Plumbing for sure!

I highly recommend these guys!
Jeff R.
Jeff R.
03/08/2022 12:00:00 SA
Had a clogged washing machine drain, and City Plumbing did a great job doing what was necessary to clear it out. Friendly and knowledgeable technician.
Bee H.
Bee H.
3/24/2022
I had an issue with a leak and City Plumbing sent someone out the same day! They rearranged there schedule to fit me in. Brandon came out and was so respectful, he wore shoe booties to protect my floors and his mask the whole time. He was able to diagnose the problem quickly and fix it right away. I will only be using this company in the future and hopefully get Brandon for any future jobs.
Megan K.
Megan K.
06/10/2022 12:00:00 SA
Our pipes were making a mysterious sound and Brandon from City Plumbing helped figure out the problem and fixed it that day. Was very nice and explained exactly the issues and the options to fix. Would definitely use again in the future.
Danyelle W.
Danyelle W.
12/06/2020 12:00:00 SA
We had a major emergency at 8pm this evening. The pipe above the water heater was spraying hot water on the drywall in the garage. It literally started to make a hole in the wall. I called 5 places that said they were open 24/7 (on Yelp). This and one other place were the only two that actually had someone available to come out.

The technician came and stopped the water right away. But unfortunately we now need a whole new heater because too much water got into the bottom. Although we will have to get a new one, we are grateful to Oscar for stopping the water from spraying. There could have been much more damage if we had to wait until the next day.

The original dispatcher, scheduler(candy) and technican(Oscar) were all professional and helpful. Thank you so much to all of you for helping us out.
Denise H.
Denise H.
10/18/2021
Chad from City Plumbing responded to my request for leak in bathroom sink.  He replaced plastic pipes with metal ones and did a fantastic job. Highly recommended.
Pat S.
Pat S.
11/30/2021
This is the first time I've been motivated to write a review of anything but my experience with City Plumbing was so good that I must share my feelings.  The young woman who took my call worked very hard to get me an appointment quickly.  Luis, who came out to do the work arrived with a smile on his face even though it was covered by a mask, wearing a clean hot pink shirt, and put hot pink booties on his feet to keep my house clean.  Immediately I was smiling underneath my mask too.  I knew any company that paid attention to details like that would do excellent plumbing work and that proved to be true.  I will certainly call City Plumbing again and ask for Luis again.
Pat S.
Nicole M.
Nicole M.
8/14/2021
George helped us today and he was great!  Very nice guy.  Great plumber.  Articulated the problem and fixed it!
Aissatou D.
Aissatou D.
5/21/2022
City Plumbing & Rooter came to the rescue and fixed my toilet same day quick service. I had previously reached out to a different plumbing company, they came in didn't do anything and tried to charge me approximately $500 which included having to remove the whole toilet. Intuition told me not trust them so I listened. I did more searching and found the right plumber for the job. Ramiro was the technician that fixed my toilet, he was very knowledgeable, even took pictures of the reason for my toilet not functioning properly. He fixed everything in a timely manner and I only paid $80 for the service. My review was due a long time ago but I would like to say thank you for your service.
Victoria W.
Victoria W.
03/05/2021 12:00:00 SA
I just really appreciate how quickly Osman was able to come out,  he showed up 2 hours from when we called it was very fast! I also like that he didn't try to get us to do things we didn't need and I appreciate that he is willing to deal with warranties of a water heater he didn't install. I appreciate that this is a trustworthy company.

Update:
David L came put to finish the job and I am really excited to have hot water again! He really pushed against the clock to get the job done, he was also incredibly friendly and professional. Thank you so much!
Lara V.
Lara V.
07/10/2021 12:00:00 SA
On Friday afternoon our kitchen sink got clogged. Lots of water started coming up and also leaking down into the cabinet.
We called City Plumbing and they came right away on Saturday morning.
David and Bernard snaked the pipe, double checked water was running down properly again and were out.
Quick, professional, affordable and clean!!
I loved they showed up masked and wearing shoes covers.
T H.
T H.
10/16/2020
I decided on City Plumbing after getting quotes via Yelp.  They were the first to respond to my request and very competitive with pricing, so I went with them.  

Kevin came on time and provided excellent service.  He quickly ran a cable snake to clean my shower that was backed up and I asked him to do our other bathroom while he was at our home.  He recommended services for future maintenance which I appreciated.

I'll be calling them for my future plumbing needs.
Jocelyn P.
Jocelyn P.
7/30/2020
Let's start off with the hot topic...covid 19...masks were worn right from the start.

As homeowners we are no strangers to plumbing issues.

When our master bedroom toilet clogged and hence forth our shower and guest bathroom tub filled with water we were left speechless and mildly scared at the price tag this issue with come with.

We called City Plumbers instantly and they came threw just like family would!

They checked out the bathrooms and made sure all the plumbing was working fine before they left!

Honestly couldn't expect anything less from them.

Not gonna lie we were scared this would cost us a fortune and many headaches.

We paid a reasonable price and were left with an ease of mind knowing our plumbing would be a okay!

Thank you guys for coming in the evening and keeping our family and home in good plumbing condition!
Jacob M.
Jacob M.
3/23/2022
If you're looking for a professional,  friendly and cost effective company for your plumbing needs, I highly recommend City Plumbing and Rooter.  Wonderful Paul, Andy and Jasper are absolutely amazing.   They explained everything they were doing, showed me video of the repair needed, progress as the finished and the final results.   I can't say enough nice things about all of them.  Thanks guys, appreciate your work and professionalism.
Derrick V.
Derrick V.
9/18/2021
I called City Plumbing and Rooter today and within an hour Romero showed up to unclog my main drain. We spoke on several options since I only had 1 clean out on my older home. He was very eager to help me. He snaked thru the only clean out in the home and managed to get it cleared immediately. He recommended that I install several clean outs. Also recommended that our cast iron main drain is out dated which I agree. They will definitely have my service when I upgrade my main drain. Romero was professional and most important honest with his work and recommendations.  A+++++++
Patara R.
Patara R.
7/20/2020
Really wonderful service. The receptionist was the sweetest and went above and beyond to try to fit us in despite them being so busy. Chad was our Plummer who replaced a new hose bib in our yard. It felt expensive because I paid $475. I checked online afterwards, and I think it's towards the high end price (image). Nevertheless, the service was and the people were wonderful, and I highly recommend them.
Joe K.
Joe K.
02/08/2022 12:00:00 SA
I got a quote in about 10 minutes after my request. Junior was the technician for my job. He was punctual and on time and he did an amazing job cleaning up my back up from my kitchen sink. He was also extremely respectful and made sure to clean up after the job was done. Super professional. Thank you again!
Shawn H.
Shawn H.
4/15/2021
This plumbing company followed through and took care of repairs and all loose ends. I've been using them at my residence
For several years. Very dependable. Pablo and David are master Plummers and highly experienced. Highly recommend.
Joseph R.
Joseph R.
10/26/2021
Ramiro G. was great. He was polite, professional, and most importantly he got the job done.  You guys should give Ramiro a raise. I will be recommending your company to anyone who mentions plumbing to me from this point forward because of him.
Bobbi G.
Bobbi G.
01/11/2020 12:00:00 SA
Thank you City Plumbing for doing such a great job! We had to have major work done, install new main line, from side of house,thru garage, under garage wall, out to front of house, under a wall to front yard! They started last Monday, finished on Friday. The crew was always very courteous and cleaned up every night before they left.
Hopefully we won't need to use them again, but, if we did we would certainly call them!
Sarat V.
Sarat V.
07/03/2019 12:00:00 SA
Excellent service! Called in the evening and came one hour later for a broken main line pipe. Had no water the day before July 4th and they came that same night. Saved us big time! Very professional and gave us options and reasonable pricing!
Would highly recommend these guys!
Zachary K.
Zachary K.
12/30/2020
City Plumbing really saved the day with the big rain storm we just had. I purchased a house last year that appeared to have a brain new drainage system, turns out they just cut the pipe into the dirt.
When the rain came everything backed up and started coming into our house. City plumbing was able to get here within 45 minutes and spent hours last night digging out the pipe and allowing the water to drain. They showed me exactly what the issue was and we're able to start work the next morning fixing it and adding proper drainage to our house.
Oscar and his team were very polite and took extra time to clean up our yard where they were working when they finished. They'll definitely be my go to for any plumbing related projects in the future.
Bryan L.
Bryan L.
10/15/2021
During Covid, I found it very difficult to find a reliable and responsive plumber. I called city plumbing, and they had a technician out the next day. Louis was exceptional. He took his time, diagnosed the problem and explained every step of the process. He worked with me to ensure that the repair was absolutely perfect.  It is rare to find people who take such pride in their workmanship and for that reason specifically, city plumbing is my go to for any of my needs.
Yvonne R.
Yvonne R.
4/13/2022
I am a woman and have no idea how to even begin fixing any plumbing issues. I found this company and felt comfortable with their customer service. Then when the Plummer showed up he was polite and patiently explained the issue and how it could be resolved. Prices are fair and work was completed in a timely manner.
David A.
David A.
10/05/2020 12:00:00 SA
So Professional... Bad plumbing finally caught up to me. My plumbing was a mess. As took estimates from many plumbing companies but City Plumbing & Rooter sold me actually Paul did. His presentation about the re-piping with his suggestions on improvements to better my entire home plumbing system I was sold. The plumbing crew supervised by Jorge (the project supervisor did a great job constantly keeping me informed on what was being done day by day) started ASAP & were like clockwork the crew FULLY MASKED (Covid ) very respectful they came in everyday made sure floors & walls were protected. The crew worked very efficient wasted no time. Within a total 2weeks I had a new...
-Home re-piped
-Brand new sewage line
-Entire remodeled bathrooms (brand new showers, re-tiled showers & floors, beautiful fixtures & beautifully painted)
-Tankless water heater
-Water filtration system
Thanks to Paul & Jorge for making me & my family feel comfortable with the entire process. If anyone has ANY PLUMBING ISSUES we highly recommend CITY PLUMBING & ROOTER.

City Plumbing & Rooter Thank You! Great work Fantastic finished product.  5
Myron C.
Myron C.
2/24/2022
We called City Plumbing about 1:00 pm and the person answering the phone was pleasant and efficient. She checked the schedule of her available technicians and said someone could come the same day in about one hour. She called back and advised that the technicians would be at the residence in 25 minutes. Technicians, Brandon and Chad arrived and quickly assessed the issues we had. Brandon and Chad were personable, professional and efficient. They worked together to solve the issue and left their work area clean. I would recommend both Brandon and Chad to anyone needing plumbing services, as they are definitely intelligent problem solvers and at reasonable price.
Soo Y.
Soo Y.
2/23/2022
Absolutely amazing. Special thank you to Johana and Debra for being so responsive via Yelp Messaging. And Cynthia on the phone for keeping me updated on when my technician will arrive. They answered all my questions, took down all my info, and made sure I felt heard. I had a small issue - dog's ball stuck in the shower drain. They were able to schedule a technician to come out the next morning and Kevin was prompt, professional and friendly. Kevin was courteous to wear a mask and foot coverings before he entered our home. He fixed the issue with no problem, quickly too. I had to run to a bank nearby to grab cash to pay the invoice and he waited for me patiently, did not make me feel rushed in any way. I am so impressed with my overall experience. The clogged shower was such a nuisance, I'm wondering why didn't I call City Plumbing sooner. I was quoted a fraction of what other plumbing companies were quoting me and they were no where near as responsive, professional or friendly as City Plumbing and Rooter. Thank you! Highly recommend!!
Josh J.
Josh J.
10/06/2021 12:00:00 SA
Owner hung up on me when I requested clarification on an invoice. No other person was present for a sewer line inspection but the technician and I called to inquire about the condition of the sewer line since there is no video evidence or recording of the inspection. Paul (the owner) told me he's already received too many calls regarding this already and asked how many calls he was going to continue to get.. (like I can answer that). He never answered my question and hung up on me. I called back right after and he conveniently left for the day.
Steven P.
Steven P.
03/01/2021 12:00:00 SA
I just received service from David from city plumbing .
The service was awesome
very thorough and I couldn't be happier
He explained everything to me
i give him a six stars out of five .
Thanks for the excellent experience would definitely use them again .
Steve (chatsworth )
Chip B.
Chip B.
08/04/2020 12:00:00 SA
Very professional company. They quickly identified the leak problem and provided an estimate.
Waiting to get the same from 2 more companies.
Jay B.
Jay B.
12/24/2021
Had an emergency clog/flood in the bathroom.  I tried snaking the vent by myself at first but made the problem worse.  Do not youtube and try to unclog by pouring water down the vent!  Jorge came by and explained everything to me and was able to unclog the main through the toilet.  It was a pretty challenging job and took some time but he did a great job.  Thanks Jorge!
Melody A.
Melody A.
1/28/2022
We have been very pleased with our work so far! George was very timely, professional and kind.
Cary R.
Cary R.
09/08/2021 12:00:00 SA
I used City Plumbing in December, 2020, and was pleased with the service. (See previous review.)  Yesterday afternoon, my bathroom flooded due to a broken valve coming out of the wall. I turned off the house water, although that only slowed the flow into the bathroom, and attempted to replace the valve myself. I'm kind of handy, but this was totally frustrating, and the water kept on flowing, filling up pot after pot.  I called City around 9:15 p.m. Paul showed up within 45 minutes, and after struggling with the pipe on the wet floor for 20+ minutes, repaired that and another small leak, and diagnosed a water pressure issue in the house. Total bill: $0. Full disclosure: I told him I'm planning to replace the toilet and deal with the water pressure issue in the very near future. Of course I'll call City!
Kristin S.
Kristin S.
10/04/2021 12:00:00 SA
Jorge came out and quickly diagnosed my issue.
Turns out we might have an electrical issue and not a plumbing. I'll check in with the electrician and call back City Plumbing for my future plumbing needs.
Great service!
Jenny M.
Jenny M.
7/21/2021
City plumbing was very fast to my urgent need. I received an email from LA DWP stating that there was a huge spike in my water usage. City plumbing and rooter got here quickly to check things out!  George was amazing, very courteous and an extremely hard-working gentleman. In this dire heat he went under my house for a good 20 minutes checking to make sure there was no water damage under the house. He then moved on to the backyard and concluded that it was most likely a spike due to evaporation's of the pool and refilling. He also offered me the phone number to a pool leak specialist just in case I was interested in double checking that there is nothing going on with the pool.
Thank you George and City Plumbing & Rooter!
Joseph C.
Joseph C.
03/03/2022 12:00:00 SA
Yesterday I called City Plumbing and Rooter due to a clogged bathroom sink and a shower drain that needed to be further opened. In less than one hour, Kevin came to my door to help resolve the issues. He was friendly, polite, intelligent, knew what he was doing, and got the jobs done. And the cost was reasonable. Overall, it was a very positive experience.
Gina A.
Gina A.
12/14/2021
I had a flood in my backyard that was coming into the house. City plumbing came one within 40 minutes and worked hard to fix the problem! Definitely recommend!
Nicholas N.
Nicholas N.
2/17/2021
Safe. Courteous. On-time. Professional.

My girlfriend was standing in for me while at work and she raved about how pleasant and professional Osmond was. In-and-out, fixed and on his way - this was after another local outfit quoted me over $600.

Recommend them 100%
Christian G.
Christian G.
9/25/2020
From start to finish, City Plumbing and Rooter was the most outstanding plumbing company that I ever had the pleasure of doing business with, if there is such a thing as the pleasure of having a drain unclogged. Their representatives are expeditious in their response times, extremely courteous, and provide direct/clear correspondence with regard to available times and transparent pricing.

I had a nasty clog in my shower drain, that backed up to over an inch of water, and selected City Plumbing and Rooter because of their excellent reviews and more than reasonable pricing (from the limited prices I saw online). The first representative called me to ensure that my original online message for an estimate was addressed, a second representative called to schedule an appointment and assure that I would be provided a courtesy call so that I could still work at the hospital up until a half hour before arrival, and finally I received a courtesy call to inform me that the plumbing technician would arrive at 4:30. He arrived 10 minutes early, which almost never happens these days.

Kevin, who was about as considerate and personable as could be, was the technician, and after about 4-5 minutes, had the drain completed unclogged and walked me through what he did to the drain. The pricing was phenomenal, payment was easy, and after a very pleasant exchange and well wishes, he was on his way and I had a free and clear shower drain once more. If your service continues to be this impressive, I will be a lifetime customer. Thank you very much and have a great weekend.
Michael K.
Michael K.
12/08/2021 12:00:00 SA
Fantastic!! Jorge came out and it turned out my issue wasn't that big a problem so he told me how to fix it. The most honest and helpful hone repair person I have EVER dealt with. I will ALWAYS come back to this company for anything I need.
Thao N.
Thao N.
05/12/2021 12:00:00 SA
If you in are need of plumbing, I would highly recommend City Plumbing and Rooter. Very helpful and informative. Arrived on time and explained everything that they were doing. They left our bathroom looking nice and smelling clean.
Stella C.
Stella C.
2/20/2022
I genuinely don't EVER leave Yelp reviews, but in the case if Kevin at City Plumbing, I couldn't give a higher recommendation. On time, courteous and totally profession. Very friendly and engaged. I will be using City Plumbing in the future.
Tom C.
Tom C.
01/05/2022 12:00:00 SA
As promised, I was called 20 minutes prior to the plumber arriving. Kevin was polite and courteous. He explained the process and then completed the work in a timely manner. I would use them again and would recommend them.
CarLos R.
CarLos R.
5/30/2021
Awesome service and price came out to do the work that I requested and was very profesional with everything
Rose S.
Rose S.
02/10/2022 12:00:00 SA
Extremely pleased with the service Junior provided. He was professional, clean, and quickly resolved my plumbing issue. Thanks again Junior
Crystal A.
Crystal A.
3/15/2021
Had my landlord call them today and they came out exactly in the time frame that was given. They were super kind and very respectful of our house. Osman kept us updated as well as our landlord of everything and if we had any other issues he looked to see if it could be resolved. I would definitely use this company again, no complaints or second thoughts at all.
Kristin M.
Kristin M.
02/04/2022 12:00:00 SA
City Plumbers are responsive, polite, and reliable. I would recommend highly.
Scott E.
Scott E.
12/21/2021
Our guest bathroom shower was backed up. I called City Plumbing at 11am. They were able to send a technician out the same day and gave me a window between 2-6. And showed up at 4. He was polite, work was clean and efficient. He snaked the drain and fixed the clogged pipe quickly. I highly recommend this company.
Marty S.
Marty S.
1/28/2021
David and Osman are rockstars! In the midst of renovations the bathtub and shower reglazers informed me a shower drain was backing up and they couldn't finish their job. Time was of the essence, and as luck would have it, David and Osman were able to come over right away. In no time at all they diagnosed the problem, fixed it, and had us back on track. They quite literally saved the day. It is my absolute pleasure to recommend them for your plumbing needs. David and Osman, if you see this post, thank you again!
Frank C.
Frank C.
2/27/2020
City Plumbing came through for me.   Had a clogged toilet that we couldn't fix with a plunger.   City Plumbing sent a plumber, Manny, promptly and snaked the drain and fixed for a great price.  

We may have other issues which City will check on.  So far so good.  :)
Gary B.
Gary B.
4/26/2021
David and Michael were wonderful.   they cleaned our drain right away.   they came right away and successfully cleaned our drain
Alison D.
Alison D.
04/10/2021 12:00:00 SA
After many experiences with chronically bad plumbers and even at times discourteous, City Plumbing and Router are absolutely the best!  They were on time, even early, extremely knowledgeable and what I thought was going to be a very expensive job turned out to be a breeze for them and cost me only a fraction of what I thought it was going to cost.  Aron was the technician who was very personable, honest and efficient. These are the people I would recommend to anyone in the entire greater city of Los Angeles.  They are my plumbers for life!  I'm giving them 5 stars but would give them 10 if I could.
Rebecca R.
Rebecca R.
12/04/2019 12:00:00 SA
We've had a weird, super unpleasant smell in the house for a couple of days. We thought it could be a plumbing issue, or sewer gas, so we asked a city Plumbing and Rooter for an quote/appointment through yelp. They got back to us nearly-instantly and were very professional.

Jimmy arrived the next morning, early into the appointment window! They even called me 15 minutes before they arrived, which was great.

Jimmy was friendly and honest, and while our issue wasn't plumbing-related, he was able to refer to me another company that could help with our problem.

In our case, pretty sure it's a dead rodent, so off to pest control we go.

If we have plumbing problems in the future, we'll be back.
David S.
David S.
6/28/2021
This review is long overdue. My mom needed a kitchen drain cleaning. Called City plumbing and rooter, couldn't be happier with their service.
Paul came out on time and with extra 3 Ps!!!

Prepared (due to pandemic)

Professional 

Polite

Thank you Paul.
Ray G.
Ray G.
12/27/2021
I have worked with many plumbing firms in the past, however, my experience in dealing with this plumbing firm has been truly exceptionally outstanding. I have worked with two plumbers, and they were really really professional and provided quality services; also, I think scheduling and management folks provided me with exceptional services and that is the main reason I decided to post my comments and thank them for outstanding customer service they provide. I directly worked with Cynthia, Joana, (and I think the name was) Ashleigh; all three ladies were/are extremally kind, patient, and do not mind taking extra steps to support a customer, particularly when the customer has an urgent request or need. I wanted to personally thank all three ladies as well as the leadership of this plumbing firm for their professionalism and outstanding customer support.
Camille A.
Camille A.
12/27/2021
George is punctual, nice, professional and efficient. He did a great job with the plumbing issue. He was quick, fixed the problem and done! Customer service was great too. I'll be a return customer.
Darrell S.
Darrell S.
05/11/2021 12:00:00 SA
David and Mikey came out to fix a kitchen sink clog. Went above and beyond to snake the drain and replace a few drain parts.
Angie P.
Angie P.
1/17/2021
I am very grateful for City Plumbing and Rooter services. I had a clogged kitchen sink drain that was causing a rather unpleasant backup. Kevin came out to help me on the same day I placed a call for help. He was very kind, professional, and went above and beyond to help me not only remediate the problem, but also gave me tips to prevent future reoccurrence. Very grateful for Kevin and City Plumbing services. Highly recommend and would certainly use them again in the future.
Jin P.
Jin P.
2/28/2020
Unclogged a toilet that another plumber gave up on, with patience and diligence unclogged the blocked main.
They are the best I've seen in a long time. Incredible service with incredible pice.
Max W.
Max W.
12/13/2020
Kevin was great and helpful and even worked with us to reduce the price of the service we had done. Thank you!
Michael B.
Michael B.
12/15/2021
my 92 year-old mother had a hot water pipe burst, resulting in a significant leak which lead to a call to the local fire department.  within minutes, city plumbing and rooter responded, then scheduled the permanent repair.  they analyzed the source of the problem and determined that high water pressure contributed significantly to the pipe failure.  

best of all?  they performed the work at no charge!  paul was gracious, calm, and thorough... for which our family is most grateful.

it is rare when a company takes time to recognize the impact an incident like this can have on an elderly person; it is quite another when that company chooses to put people over profits.

city plumbing and rooter now and forever will be our go-to plumber.
Kathy O.
Kathy O.
06/12/2021 12:00:00 SA
Osmond took care of all of our plumbing issues and was very professional. They are very popular and so we had to wait a week for them to get to us but it was worth the wait..
Vivianne R.
Vivianne R.
11/09/2020 12:00:00 SA
They have no loyalty to a regular customer. I had a water heater put in for$1200. Later an electric water heater put in for $1200. Later a garbage disposal put in for $600. $1500 sink repairs. $40 sink uncloging. Now a toilet handle is broke and they won't come fix it. I guess they only come for high priced fixes.
Dmitry K.
Dmitry K.
02/02/2020 12:00:00 SA
Absolutely fantastic service. Highly professional techs!!! By far the most professional plumbers i've seen in LA. And the pricing is very reasonable! The guys were quick, classy, polite and on top of their game. I had a clogged secondary line in my downstairs shower so couldn't use the water anywhere around the house without backing up and completely flooding my downstairs with... .

The guys gave me a quote right here on Yelp and were at my door within 25min.

Both Thomas and Doug were fastidious, very professional and quick! I added some very reasonable extra to have my drain inspected with the camera and  guys' supervisor Paul arrived 20 min later and we could get to the core of the issue.  The job was done nicely and very quickly and with no traces of any plumbing issues afterwards. No mess anywhere in the house!

Absolutely recommend this wonderful team to any home owner!!
Carrie S.
Carrie S.
12/04/2021 12:00:00 SA
City Plumbing was fast, affordable, and excellent! We needed a gas line to our oven and the fellow who came out was able to secure the proper line for a super old oven quickly and the job was done RIGHT. Thanks!
Samantha C.
Samantha C.
10/21/2021
Great and fast service! I called this morning due to having a water heater issue, I let them know I didn't have hot water and they sent Luis out right away. The technician Luis was awesome. The water heater needed to be replaced. He removed it and brought back a new one in less than hr. He was very respectful and provided great communication throughout the process. Highly recommend
Gustav S.
Gustav S.
11/17/2020
These guys were awesome they really did a great job! They were Jaime really came though for us, clean and quick, in fact I'm about to call them for some work I need done in the bathroom plumbing, I'd recommend.
C N.
C N.
11/03/2020 12:00:00 SA
Honestly I wish we had founded City Plumbing & Rooter sooner!
Luis came out and was a true professional. I had a big problem with my water heater that was replaced a year ago after bought 9 months before. Immediately Luis knew what the problem was and gave me 4 options and thoroughly going over every option with me. He wasn't like almost every other plumbing company out there trying to upsell me and scares me into fixing other problems that I didn't have. He was truly honest. I had multiple questions about other issues we have in our home and he was able to diagnosis and give us an estimated timeline of when we should probably start to look into fixing it. In addition, he went over with me procedure that would help me get credit back through the manufacturer and Home Depot. Luis went above and beyond. Thank you so much! I cannot reiterate enough how this company is honest!! Two hours before he came over to look at the problem I got a quote from Titan that was so vague- they couldn't tell me about the problem at all. But wanted me to pay them to try to figure it out for double the price. And then plumber was trying to charge me right then and there to open a valve that he was scaring me into thinking it was a Huge issue in another area of my house. So glad that we called City Plumbing out. Please don't go anywhere else. This is our plumber from here on out.
Misho G.
Misho G.
10/11/2021 12:00:00 SA
George came out same day, cleared out the main drain line, and didn't try to upsell anything. This is much appreciated in an industry where people always try to upsell.
Valerie R.
Valerie R.
03/11/2021 12:00:00 SA
There was some delay in scheduling due to heavy rain which pushed my appointment, and Denise in the main office was excellent at communicating and problem solving with me to get an appointment time that would work for me. Adam the plumber was excellent, knowledgeable, friendly, and efficient. He fixed up my backed-up shower easily and answered all of my questions. 11/10 would recommend this service to anyone looking for a great plumber! Price was fair, great service, good people working here!
Jennifer S.
Jennifer S.
12/26/2020
I had a plumbing emergency and Francis was able to fit me into the schedule and had a technician come within 9 hours... I so appreciate her putting in the energy to do that.  Our technician, Kevin was fantastic.  He was experienced and thorough and stayed to make sure everything was resolved before he left.  Highly recommend and for sure will reach out to them again!
Damian R.
Damian R.
11/17/2021
George came to my house with just a couple days notice, gave me a quote and did a small gas connection we needed. Great service and speed!
Dustin W.
Dustin W.
11/03/2020 12:00:00 SA
OK...I usually don't leave reviews on Yelp. But these guys were awesome. We purchased a house in Ventura and moved from San Jose here. The existing water softner and filter here leaked and was a NIGHTMARE of meme epic level. The team did a great time to redo everything up to code and into the nighttime to finish. I really felt sorry for the amount of work they did to get it right. I would recommend them for ANY plumbing job. I will have them come back out to redo a few more things at the house in Dec as my budget improves. I have gone through 3 different ones and TONS of calls to get to a good one! It was money well spent!!! Thanks again guys!!!
R V.
R V.
9/14/2020
I had a leak from my upstairs bathroom so after researching a few places I had these guys come by. I was told my pipes had to be replaced at a cost of over $3000. I called another company for a second opinion. Turns out it was the wax ring on the toilet that needed replacing. So I wasted $200 for these guys to come out and give me an incorrect diagnosis. The only good thing I can say is at least the guys who showed up were on time and friendly.
Sarah J.
Sarah J.
7/31/2020
City Plumbing left us hanging yesterday. They were supposed to come between 1-3, then said they had a family emergency--That's fine, things happen, specially during this time. Then they were supposed to come Friday at 11am.  They didn't end up showing up until 1pm. We received their estimate via email for $745.  We got estimates from other plumbers and the consistent price quoted $300 for the same job.  We decided to use another company (licensed and bonded--Quick Flush) and paid $300. CITY PLUMBING IS NOT RELIABLE AND OVERPRICED BEWARE.
Hoan N.
Hoan N.
8/26/2021
Great service and very reasonable price. Chad was the technician that came on time as scheduled. He was very honest and explained the services with the price clearly. He replaced the bad shut off valve under my kitchen sink and changed the cartridge to fix my leaking faucet. I'm happy with service and will use the service again in the future. Thanks Chad!
A M.
A M.
2/23/2021
We had an emergency and I called our usual plumber but they were not available until the next day.  I found City and they were able to come the same day within a couple of hours.  The guys that came were very professional and they explained to my husband the extensive work we needed to have done, which we have had done before due to the roots of the city trees.  Price was comparable to when we did have the same thing done years ago.  
They stayed until sunset and came back the next morning to follow up on one issue.  
Everything was left clean. The guys were fully masked up and worked quietly and diligently.  
We will for sure be using City again for our plumbing needs.
Steven F.
Steven F.
12/11/2020 12:00:00 SA
I submitted for a project here on Yelp and immediately City Plumbing contact me.  I spoke with a lovely woman who answered the phone and provided me with all the information I needed in order to get a technician out to my home.  From start to finish, I would say it took 60-90 mins to get a technician out to me.  I could not have asked for me.

The technician that arrives was professional and polite, and fixed our clogged sink in no time.   Great customer service, polite, professional technicians all at an exceedingly reasonable price.   I highly recommend City Plumbing to anyone who lives in the Valley.

Thanks, again, Guys!  You did a tremendous job.
Brian K.
Brian K.
11/09/2021 12:00:00 SA
I really appreciate these guys.  I am a first time homeowner (only for a couple of months now), and have had to address a couple plumbing issues/concerns already - and since my first experience with them, they are my go-to plumbers.  Jorge and Andy came out this morning to address a sprinkler issue.  I was not sure what was going on with some pressure, and they could have absolutely sold me on a fix, but instead they looked at it, alleviated my concern, and made a tiny fix... and it was done.  They were prompt, efficient, and very respectful of all aspects of the visit, the space, and the work.  They are are great people, honest, and excellent to work with.  I will continue to trust them with any plumbing concern I have, and absolutely recommend them to anyone who needs a plumber.
Matthew M.
Matthew M.
11/08/2021 12:00:00 SA
Really good service and no upselling, cleared out my clogged drain very quick and Very polite service as well
Olena V.
Olena V.
08/11/2019 12:00:00 SA
I had a water heater issue and to tell you the truth I was scared. Scared until Paul came out. Even though I need to plan for a new system, Paul was magically able to light my old heater and prolong its life (without giving me a hassle)
For future he went over all my options and what to expect in each case.
Thank you Paul!
George C.
George C.
4/29/2021
Excellent work from David and Mike at City Plumbing and Rooter. I had a toilet and garbage disposal replacement. They were quick clean and professional. Thank you to City Plumbing for hiring David and Mike.
Haters G.
Haters G.
9/15/2020
Kevin was amazing! I called at 9pm for an emergency job. Both my toilets were clogged and Kevin was knowledgeable and got there fast. He got the job done and gave me a warranty because my pipes were so bad and my manager wouldn't do anything about to. Thank god for the warrant because two days later they were clogged again and he came the same day with no problems. He's really the best!
Nathalie M.
Nathalie M.
10/05/2020 12:00:00 SA
About a month ago, my kitchen sink was backing up a little so I contacted them for drain cleaning. Turns out the pipe was old so they had to do more. The price was fair and overall I feel they value customer satisfaction a lot. Today I contacted them again after hearing my sump pump making weird loud noise occasionally which it never did before. They were able to send someone the same day. George kindly told me the sump pump needs service and they do not provide that. They only do new sump pump installation. I asked him if i need a new sump pump and he said no. I really appreciate his honesty and putting his customer first. I highly recommend them!!
Lea D.
Lea D.
10/26/2021
George and Andy did a fine job!
Michelle G.
Michelle G.
8/28/2020
I needed a toilet replaced in one of my bathrooms and City Plumbing got the job done quickly and efficiently! Thank you Edwin!
Teresa D.
Teresa D.
04/07/2021 12:00:00 SA
I had a leaking toilet which I thought just needed to be sealed around the base. Unfortunately that did not work. I called City Plumbing and Rooter and was able to schedule to have someone come the next day. Aram came and couldn't have been more professional, friendly & knowledgeable. He also was very clean and wore his face mask all during the job. He immediately knew what the problem was; it needed a new wax ring. Like any good prepared plumber he had one in his truck and installed it. The toilet works like new. He even checked the other toilets in my other bathrooms to ensure that they were working properly. As a first time customer I highly recommend using City Plumbing and Rooter. And be sure to request Aram as he's my new plumber for all of my plumbing issues.
Subrata C.
Subrata C.
10/29/2020
Very pleased with Kevin and Paul's work in helping me diagnose the problem with my kitchen sink clog. They showed me the issue on a camera and we ended up hydrojetting the pipe. Love their professionalism and respectfulness. They were also very cognizant of COVID restrictions, wearing masks and foot coverings to maximize protection.
Linda V.
Linda V.
10/27/2020
I was having friends over and my kitchen sink clogged the morning before my socially distanced outdoor dinner. I was panicked. How could I get a good plumber to my house over a weekend? After I tried the expensive large plumbing company and they failed to unclog the sink, I found City Plumbing. They worked with my rushed timeline and had Kevin at my house within a few hours. It took Kevin at City Plumbing less than 45 minutes to unclog my sink. Kevin is polite, professional, took every safety precaution and is wicked smart about plumbing. I have a high degree of confidence in this organization and the people they employ. I will absolutely use their services in the future!
T W.
T W.
10/20/2021
City always answers the call to duty, on time and professional, this is one company you can trust.
Christopher A.
Christopher A.
07/09/2019 12:00:00 SA
These guys are the best. Called him and he was there on time and got the work done. Affordable and honest.
So honest I had to delete my previous plumbers.
If you need good and honest plumbing.
Don't waste your money and time. Call City plumbing and rooter. Period.
Erin I.
Erin I.
12/30/2020
They came out to diagnose a leak inside my house and were very friendly and relentless in finding the issue. Great communication, highly recommend them!
Rande G.
Rande G.
7/17/2020
City Plumbing is by far the most honest, fair, and respectful company I e ever come across.  With a critically ill parent, we were forced to remodel our childhood home to rent so the bills could be paid.  The house had not been touched for decades and had the original plumbing from 1939.  Yikes!  Since the home is located in Santa Monica, the price to fix anything is normally 4x what it should be.  Anyways, we had City Plumbing out to the home on several occasions as there were many issues to be addressed.  On a few occasions, they had to come out 3-4 times to address one problem.  It's not that they couldn't fix it, trenches had to be dug or walls removed, etc.  the kindest thing about City plumbing was that they didn't charge us until we had the contractor make access possible for them to complete the job.  Wait, an honest company that's compassionate?  Their pricing was absolutely more that fair and in all honesty, I found it to be quite low.  We had several different members of their time to the house and every single one of them was kind, professional, and adhered to COVID-19 guidelines.

Communication was fast and they were early for every visit.  They are Rock Stars and deserve 10 stars.

Thank you City plumbing for everything and also recognizing that not everyone in Santa Monica is a millionaire.
Rosie T.
Rosie T.
08/01/2020 12:00:00 SA
I definitely recommend this place! Paul came by to check on our sink and told us with honesty what the situation was. We just moved in and many things aren't working quite 100%. We appreciated his thoroughness and honesty with what we needed.
Richard S.
Richard S.
10/16/2021
Quick response to our phone request.  Careful diagnosis before work started.  Technically very savvy.  Kept to schedule.  Ongoing communication kept us up to date on progress and was very helpful.  Work thoroughly tested at completion.  Love the three year warranty on repairs.  Highly recommend.
Anush C.
Anush C.
10/15/2021
It was a pleasure working with George at City plumbing and Rooter. George is professional and takes pride in his work. He gave me the best quote and did an amazing job relocating the hot and cold copper water pipes. The job was flawless and passed a rough inspection right away. If you are looking for a professional, high-quality job please look no further and ask George. Thank you!
Ilyse S.
Ilyse S.
10/12/2021 12:00:00 SA
I called City Plumbing and Rooter for an emergency leak in our driveway. They quickly responded to my call and setup an appointment the same day. Luis came to our rescue answering my questions even before he arrived at our house. Once here, he assessed our problem and gave us several options, one of which we decided was best for our plumbing problem. He fixed our leak. He was here for most of the day until around 9:00 PM making sure everything was working. I highly recommend City Plumbing and Rooter! They are a company committed to excellence!
David A.
David A.
8/27/2020
A wonderful experience from start to finish from Pau and his crew.  He quickly and thoroughly diagnosed our issue and was able to resolve in 20minutes. And ohh, it was late and it was late night when we requested and he still came, on time and with a great attitude. He also provided a necessary referral and next steps to reinforce our cabinet and prevent damage.  This is the only company I will use and recommend.
Chris C.
Chris C.
12/18/2020
Paul and his team at CP&R were awesome. Paul came out immediately after I posted my burst pipe issue on Yelp. He quickly diagnosed the problem and referred me to a great dry-out service. I had to re-pipe 3 floors of my home and had two bathrooms that were not functioning - it was a big and urgent project. Paul sent out a number of technicians to help so we could tackle everything ASAP. Appreciate their responsiveness and workmanship.

I've hired Paul and team for another project and will post again once that's done!
Artur M.
Artur M.
6/13/2019
I don't always leave a 5 star review but, I give credit where credit is due. I called City Plumbing to see when they can come out and assess/fix a kitchen leak and the whole experience was seamless and  professional from there on. Their staff was nice over the phone and they sent Paul within the hour. Paul was very pleasant & thorough with his diagnoses of the situation. You can tell he's very passionate about what he does, and very knowledgeable. He explained everything and answered all my questions in a way that I can understand.
He was able to find the root of the leak and give me options for the types of repairs that can be made. Within couple hours, my leaky plumbing issue was fixed. I was very impressed with their services and recommend them to anyone in the area!
Jennifer L.
Jennifer L.
07/11/2019 12:00:00 SA
Highly recommend!!!! I've had my unfortunate share of emergency plumbing needs and seen my fair share of plumbers. City Plumbing and Rooter by far has been the best experience I have had. They are prompt, honest, and do exceptional work. What more can you ask for?
I have a young toddler who is all over the place and they even cared to ensure all the equipment was clean and not any type of hazard to her while they worked. Their attention to detail is clear not only in their work, but also how they handle their relationships and clients over all. I will never call anyone else again!
Anzhela Y.
Anzhela Y.
7/21/2020
Paul is the one to call! My rental property needed lots of repairs due to the previous plumber not being able to his job properly. Paul answered promptly & they were out to the location within hours. His crew was super respectful and came in with masks to ensure the safety of everyone around. Just talking to Paul you can see how knowledgable he is & gave me the best solution for the problem. They Hydro Jetted the pipes, changed the shower heads, checked the toilets and tubs to make sure it was draining properly and even checked the rest of the house to make sure everything was okay. They finished the work in no time & my  tenant is happier than ever. She loves her new shower head. Thanks Paul and City Plumbing for being the best!
Jennifer Y.
Jennifer Y.
08/06/2020 12:00:00 SA
AMAZING!! We needed emergency services on a Saturday for a broken mainline. Paul was quick, efficient and professional while wearing a full set of personal protection gear!! They are now my go to plumbers!! Well Done, City Plumbing and Rooter!!
Dena M.
Dena M.
2/23/2021
Oscar did a great job snaking the drain in my parents house today and Denise in the office was very helpful.
John C.
John C.
2/23/2021
Great Service, fast, on time and communicated the steps he was on thru the process. David L, was a great person who came in immediately identified the problem and was already working a solution. He welcomed questions and was willing to ensure proving all the work was done correctly. I would recommend to others.
Charli R.
Charli R.
11/21/2020
They get three stars for friendly service, wearing masks and covering their shoes. But overall, I was disappointed and expected better based on all these good reviews. I called for several minor plumbing issues. They wanted to charge me over $1000 for unnecessary things, like replacing the entire garbage disposal when all it needed was tightening. (A Sears handyman did it later for $125.) We negotiated, they did some of the repairs and went on their way. Two weeks later, one of their repairs failed and I called to kindly ask for a partial refund. Management was supposed to call back and never did.
Lesly G.
Lesly G.
09/11/2020 12:00:00 SA
recently my two toilets and sinks got clogged in my house and they wouldn't budge! so I was trying to find a good plumbing company when I came across this one. I called and they sent one of their workers named Kevin. He made sure to listen to our concerns and diagnosed the problem immediately. He got to work and had our bathrooms up and running in no time. They charged a fair price for the work and to be honest I can't see myself calling anyone else than city plumbing in case of another emergency. Thank you so much and thank you Kevin.
Jon C.
Jon C.
09/06/2020 12:00:00 SA
These guys are beyond helpful to our family. I feed my mom through a feeding tube due to a stoke that left her incapacitated and I make her food fresh with blended ingredients,but as soon as I was gonna start, my kitchen sink facet broke and made an already hard job even harder. I called these gentleman up and they were really quick to respond.  They did A+++ work and I was able to get on with my day without having that headache obstacle. These gentleman were also able to help us out with our bathroom facet, which we haven't been able to use in awhile. I can't thank Paul and Kevin enough with their professionalism. Thanks again!!
Rodrigo G.
Rodrigo G.
11/15/2020
Kevin came out today attempted to clear our stoppage. We are unfortunately on a septic tank and have a guy To pump it. Still I recommend him and this company as they were prompt and helpful. I will use them in the future.
Craig B.
Craig B.
02/04/2021 12:00:00 SA
Osman came to fix my clogged sink. He arrived right on time and was very professional. When he left my sink was working fine and he put everything back just as it was before he arrived. Highly recommend City Plumbing and Rooter.
B F.
B F.
11/06/2021 12:00:00 SA
I am sure these guys are good plumbers but, unless your problem is glaringly obvious (e.g. a clogged drain, broken pipe, etc.), get a second opinion. Used them when I was in a time crunch a few years ago. Repair was big and expensive (and apparently successful in stopping the problem) but I had no time for a 2nd opinions.  However, recently called them out about a mystery shower leak. Two guys came out over the course of 2 days, charged me over $400 for their time to poke around and claimed the problem was a busted drain/shower pan requiring total demolition and rebuild of shower stall. Conveniently (surprise!) they said they do such work and could rebuild the shower for the low, low price of 16K (!!!!!). This sounded crazy so, of course, I was going to get another opinion. Another plumber did some more diligent detective work and found a bad water line connection behind shower valve. Problem solved for $600. Presto! No more leak. So, FYI, buyer beware when these guys go to Def Con 1 in proposing a solution for your plumbing issues.
Lisa N.
Lisa N.
10/29/2020
I am so please with the service provided by Jaime. He had a great attitude from the moment he stepped into my house. He was very thorough and knowledgeable with issues at hand. Since this is all new to me (new homeowner) he was kind enough to go under the house just to double check and happy he did since there were other issues that need to be addressed. Thank you Jaime and City Plumbing for the great service!!
Rosemary F.
Rosemary F.
1/23/2021
We were dealing with an emergency (tub handle broke and water running) and City Plumbing was the only place with technicians available for the same day. Pablo came out and did a fantastic job!! Work was thorough and priced very reasonable. Highly recommended!!! Will call again!!
marilyn d.
marilyn d.
05/09/2019 12:00:00 SA
This was my first experience using City Plumbing. I spoke to Lidia, she listened to me with kindness.
Paul arrived on time and was very professional and felt an immediate trust. I have finally found a company I can recommend without hesitation. Thank you!
Susan D.
Susan D.
01/03/2021 12:00:00 SA
I have a clogged drain on my patio going out to the front of my house.  City plumbing made an appointment and said they'd call 30 minutes before the tech arrives.  They did that.  Kevin came out and used a rooter to try and break through the roots in the drain.  It didnt work.  He called Jaime who came out and said they need Luis to come to use the heavy water pressure.  luis worked with Kevin for a few hours and they could not clear the drain.  The tree roots are too imbedded in the line.  I am so impressed with the work ethic of City Plumbing and the 3 employees I dealt with.  They stayed until it was evident that nothing could clear the lines.  There was no charge and I so appreciate the consideration.  I would gladly recommend this company and would not hesitate to use them again.
KC G.
KC G.
7/26/2019
Paul and his team are absolutely amazing! They've been nothing short of saintly in the manner in which they have treated my father, and handled his plumbing issues. They schedule promptly, no matter how slammed they are and are more than fair on their prices.

I wish there were more businesses like this. Seriously. I couldn't speak more highly of them.
Peggy S.
Peggy S.
2/16/2021
Osman came on time to fix the backed up toilet. He was professional, reviewed the situation, got his equipment and went to work. When he finished, everything worked well and we are pleased with his services.

I would recommend Osman for repairs.
Scott L.
Scott L.
7/15/2021
I'm thankful they came ASAP. I wasn't sure if I had a leak or a fluke. They've checked around and tested but couldn't find anything wrong. They gave me an option  cutting into the walls but I'm going to hold off. I'm going to see in couple of days if the leak comes back. Will definitely call them back.
Reagan S.
Reagan S.
4/19/2020
After two no call backs from other plumbers I found City Plumbing. Called around 9am and the lovely lady said someone could be there between 1 and 2 the same day. She was very gracious in answering my questions about masks, gloves, health etc (and assured her my family was all healthy too). Marc showed up, figured out the leak and then figured out the underlying issue causing the leak. He gave us three options for how to love forward, never pushed, but explained the pros and cons for each option. He had to go back to their hq for a few parts but he came right back. We were totally fixed in a couple hours. Super nice guy, great at explaining things to me and seems to have fixed the problem!
Edward C.
Edward C.
9/15/2020
David and George came to investigate the sewer smell in one of my bathrooms. They did so throughoutly to identify the potential cause and educate me on how to keep the smell away in the future. Zero cost for the diagnosis. They also clean out my sink pipes to fix the slow drain issue, all for a reasonable price. They're honest, professional and knowledgeable. They advice me on the sewer line and gave a valuable second opinion. Will definitely call them again in the future. Thank you!
Emma G.
Emma G.
01/03/2022 12:00:00 SA
they are very not responsible and reliable because they delay the work without working for a week, ignore customer's schedule and has bad attitude.
Suzanne M.
Suzanne M.
8/20/2020
We had a slow leak from the toilet that needed to be fixed.  It has seeped under the flooring and even seeped into the walls.   We had no idea where it was coming from.  We hired a Leak Detection company that finally found the problem! My insurance company told us to find a Plummer quick, so I took to Yelp to find a well recommended business.  I picked this company to re-seal the toilet to stop the leak.   Tell me, do you think $405.00 dollars covered 2 wax seals and 20 minutes of labor?   He was efficient, but I didn't like the price.  I felt up against the wall to get this done.  My husband and I are disabled, so we could no longer do this job ourselves.  I feel we were gouged a bit, or am I way out of touch?
Miguel O.
Miguel O.
8/14/2019
Highly recommended! Luis has come out to my house a couple of times now for urgent repairs.

He's very responsive, he shows up on time, he  gives you a reasonable assessment of the situation and he presents you with your choices -- and his recommendations.

And with all of that, his prices are as good as anyone's. The best.
Jose C.
Jose C.
11/02/2020 12:00:00 SA
I was fully satisfied with Kevins service in my mobile home. After searching to get help to get late night he was able to help with plumbing in my house. I really appreciate the service and very helpful in explaining whats going in with plumbing. In my opinion coming from customer service he is an asset to your company. Thank you.
Minh V.
Minh V.
1/16/2020
The guy I spoke to  sounds like a cool guy.  I needed to repipe my  bathroom and he gave me a reasonable  quote for 3000$ and he was willing to do payment plans  for us which was a big help! But  the next day when I called him he though  I wanted to do both bathrooms  for 6000$. I said no just  one and he sounded disappointed then he said ok he do it for 3200$ or 3300$. I said what about 3000$ we agree upon he then said  let me ask my boss if he will honor it, I'll call u back in 30 mins   he never did! Plus I though he was the boss! Since  he was  calling me for a quote.  Seems like he looking for the big jobs.  Their technician that came to my house was a really cool guy and he was helpful. I dunno about his boss though. All I ask is be up front with me
Helina M.
Helina M.
08/02/2020 12:00:00 SA
They did an amazing and quality work at my place. There was a pipe leak under the garage and solved the issue without creating other enormous expenses on me. They give you options for you to think about before proceeding which I appreciated. Paul and George were diligent, professional, polite and on TOP of their work!!
Worth your money!!
Jillian G.
Jillian G.
7/31/2020
City Plumbing and Rooter was great. Paul came to our house and was very nice and professional. He was very thorough inspection. I will definitely be recommending Paul and City Plumbing and Rooter to anyone I know who needs leak detection service.
Sara F.
Sara F.
07/11/2020 12:00:00 SA
We had a leaking kitchen sink at night and Chad came to our rescue at 9 pm. We got great service. Chad was very nice and fixed our kitchen sink fast and well. I am glad we found them.
KenGee E.
KenGee E.
2/25/2020
They came out last minute to snake a drain for us. The drain cover was crowded closed and he spent an extra 30 minutes trying to open it up. He was there much longer than expected and service was above and beyond just snaking a drain. We will definitely use them in the future for all of our plumbing needs
Sho S.
Sho S.
4/29/2021
Aram is amazing! He checked our plumbing issue with such detail and patience and was able to diagnose the problem when none of the other plumbers we had called were able to do so. He gave us a very fair and reasonable estimate. Will work with him again, if we have any more plumbing issues. I will also take him to inspect any future properties I'm considering to purchase. Thank you Aram!
David John K.
David John K.
4/25/2020
Excellent service. On time, professional, and they even make a great cup of coffee.
Sham N.
Sham N.
4/22/2021
Incredible, professinal prompt service for a broken main line. I called several companies but so glad this is the company we chose and was available immediately. The communication was timely and really helpful. Within hours of detecting the leak, we had it fully repaired at a great price. Pablo's help was exceptional and timely. Cannot recommend  this business and Pablo anymore more.
Chris M.
Chris M.
12/28/2020
I had a specific need for a shower solution at my in-laws house but didn't know what was possible. I requested a quote for a consultation and they were very quick to respond. Luis was able to come out, the day after Christmas and did a fantastic job presenting different options and what each would entail. He and the whole crew are super friendly and professional. I can't recommend them enough!
Marie C.
Marie C.
1/24/2020
I was very happy with the response time in getting an estimate via Yelp. The ability to make appt window was very convenient with service on Sat & Sun. Johana and Tanya were very courteous and efficient in the phone. They kept me informed of any delays and told me what I should expect with their service. The plumber, Jaiyro arrived on time and was very professional. My family was over visiting during the service and he was very friendly. He wore booties inside my home with I appreciated since we customarily don't wear shoes in my house. Jaiyro explained to me how he was going to evaluate the drains and toilets and then let me know the next step. The service call was quick and didn't disturb my home or family visit. Service call quoted price was what I paid exactly. Jaiyro took my debit card payment on an ipad and all in all took a total of about 35 minutes. Very happy with my service and will definitely call then again!
Lynde L.
Lynde L.
11/14/2020
We had a stopped up sewer line and I called Steve at 4pm on Friday afternoon and he was here at 8:30 Saturday morning.  He did a great job clearing the line, was very professional, and fair in price.  I would definitely recommend him!
Don S.
Don S.
1/26/2020
City Plumbing are always prompt and friendly and the prices are definitely fair. They've done several jobs for me, including repairing a main water valve outside my house, replaced my garbage disposal, and replaced a valve in my kids' shower along with unclogging a bathroom sink. It was easy to schedule online through the Yelp messaging app. I'm sure I'll use these guys again.
Joanna M.
Joanna M.
4/13/2021
City Plumbing has been my go to for plumbing work. This is the second time I have used them and they always do an excellent job. Everyone that works there is always helpful and nice. Today, David and Peter came to my home to install a water heater. These guys went above and beyond to help me get hot water again. Awesome job!
Ryan R.
Ryan R.
9/17/2020
They definitely took care of us! These guys were polite, helpful, punctual and professional! Jaime came and did a great job figuring out our issue and providing us options!
Patty G.
Patty G.
6/20/2019
Had a plumbing issue. I met Paul at Home Depot and came right of way to fix my plumbing issue. Very clean, professional, and reasonable price.
I definitely recommend
Brad S.
Brad S.
2/23/2021
Luis and oscar did really good job on our backed up sewers in our restaurant. Excellent service and very professional!!  Thank you!
Steve Y.
Steve Y.
04/03/2021 12:00:00 SA
thank you thomas for your professionalism, courteousness, and understanding throughout the process.

you guys first came out on march 18th and promised you would resolve the issue and you ultimately did!

the root cause of the problem did not require the cleanout install and hydrojetter, but you were patient in explaining your thought process, and i appreciate the final discounting of services to address my concerns.

although it did take much longer and cost much more than we expected, i thought you communicated well and managed my expectations. 

most of all i appreciated your honesty and transparency, which will make me
more likely to remember you guys next time i need plumbing services.
Steven B.
Steven B.
1/25/2020
Jaiyro and the company was terrific. They delivered as promised with professionalism and kindness.
Marc S.
Marc S.
09/04/2020 12:00:00 SA
We had a sudden backup, and after a couple of false starts, I found City Plumbing. They scheduled a service call between 5&7. I got home at 4, and got a call they could be early! They came 5 minutes later.
Edwin and his partner were courteous and quick, and even cleaned up the shower floor where the main backup happened.
Will definitely call them first next time I have a problem.
DARYUSH J.
DARYUSH J.
12/30/2020
We called City Plumbing and Rooter this morning and they arrived on short notice to our home and worked for over 4 hours! Oscar was the first to arrive and was later joined by Luis. They both wore shoe covers, masks and gloves the whole time. After their work was complete Oscar cleaned the workspace and wiped down all affected areas with disinfectant wipes. They showed true professionalism and we would highly recommend! Thank you both very much!
Daniel P.
Daniel P.
02/08/2020 12:00:00 SA
Super friendly and personable. Gave me reasonable advice and really appears to be a customer centered enterprise. Felt well taken care of. Highly recommend their professional services.
Kevin A.
Kevin A.
12/09/2019 12:00:00 SA
Amazing experience with this company! I called them concerning a clogged drain and they offered same day service at a ridiculously low price. I ended up scheduling for during the week. They were courteous with their updates on the technician's arrival and he showed exactly when he was suppose to. The technician was awesome and worked hard for 2 hours to clear out the trouble at the advertised rate. No up sells or add ons! I can't believe there are companies out there like this one still! I can't recommend them enough to family, friends and Yelpers.
Jen C.
Jen C.
8/20/2019
City Plumbing and Rooter was great.  We contacted them after 7:00 PM  and they came out within 30 minutes on the same day.  Excellent response from the beginning.

We had a shower/tub combo that was not draining and received a quote and they came out and fixed our problem for the price quoted.  Very professional and friendly.  I highly recommend.
Kay O.
Kay O.
08/08/2020 12:00:00 SA
Kudos to Chad at City Plumbing and Rooter. We live in the Winnetka CA area. I called Saturday morning, Chad came within an hour, suited up with mask and gloves. He gave a thoughtful, fair estimate, fixed our blocked sink and toilet quickly and efficiently. Very smart good guy who knew his stuff. Thanks, Chad, couldn't be happier with your work. Highly recommended.
Britta D.
Britta D.
03/01/2021 12:00:00 SA
We had City Plumbing and Rooter out twice this week and they were extremely professional and easy to work with. Our water heater stopped working and our home warranty sent out a company who just tried to scam us. We called City Plumbing and Rooter based on the YELP reviews. David L. came out and was so incredibly professional and transparent. He did the work as quickly as possible and he and the company were super helpful working with our timing to accommodate our baby's schedule. He gave us several options and didn't try to push for an up sell. We ended up discovering an unrelated gas leak the next day in a different part of the house, and he came back to cut and cap it right away. He was extremely courteous, respectful of our nerves regarding having someone in our house during Covid, and wore a mask and shoe covers. Highly recommend this company, and specifically David L (and his partner who I didn't catch the name of). I hope we don't need to use them again soon but if we need a plumber I would definitely call them.
Max R.
Max R.
2/22/2021
I explained what I need and my plumbing problem.  They were very professional and quoted me with what I need.  Joanna was pleasant and updated ne with the tech and thei schedule.  Oscar didn't recommend more services to jack the price like other companies.  He came and was done for less than an hour and sewer drain problem was unclogged.  Very happy with their straightforward price and service.
Zara A.
Zara A.
12/25/2019
Absolutely amazing service and prices. I've already recommended this place to various colleagues and friends. They were very accommodating to our issues and concerns and provided 5 star service. I literally received a quote back in less than 5 minutes and I was able to get an appointment ASAP even though it was the busy holiday week! Our technician, Jaiyro was very informative and helpful. We truly enjoyed his company and knowledge!

Kudos to this amazing team!
Cheryl N.
Cheryl N.
04/08/2021 12:00:00 SA
I needed a plumber to come fix a toilet and I requested a quote.  City Plumbing was quick to respond.  I set a same day appointment.  David arrived and was very professional and helpful.   I highly recommend this company.
Ocean C.
Ocean C.
1/25/2021
My mother in law had a gas leak and a plugged sink. I went online and read this companies review . I called them and they scheduled an appointment for Monday. We are all beyond pleased with the service and the pricing. They arrived early, were super clean and organized. They worked all day to fix the problem and by the end-of the day the job was done. We were impressed with their top notch clean up and attention to detail. One more happy customer in Chatsworth. Thank you for great service.We appreciate it!
Emory S.
Emory S.
12/09/2019 12:00:00 SA
Superb job clearing the mainline, cost was reasonable and the technician was very knowledgable.  They did try to up sell the camera inspection (which is fine),  but I didn't feel any extra pressure to do so after I declined.  I'll call them again if needed.
Priscilla K.
Priscilla K.
6/24/2021
Paul was amazing, I had a clogged kitchen sink late last night and he showed up 30 mins after my call and fixed everything within an hour! Very happy with the service. VERY good price too :))
Rebekah A.
Rebekah A.
01/08/2020 12:00:00 SA
I rarely think about my plumbing until it stops - and in a dreadful fashion only a few days before Christmas.  With one phone call they arrived, ready to find and fix the problem.  They didn't stop until they found it, fixed it and put everything back, even painting my wall where it was necessary.   The price for a new sewer was fair and put everything to right!
James J.
James J.
3/17/2021
David, Peter, and Luis did a great job of clearing back yard area drains that had been plugged for years.  They persisted on staying with it until it was solved.
Melissa D.
Melissa D.
01/02/2021 12:00:00 SA
This is the first time I've used a plumber and I couldn't be happier! Our plumber Kevin did a great job fixing our problem, he was very nice and professional. The issue was fixed quickly, and I'll be coming back if I have any other issues.
Edward S.
Edward S.
6/19/2021
Great, quick, and efficient. They arrived within the time frame of the scheduled appointment & took no more then 10 minutes. 10/10 would recommend !
Aida B.
Aida B.
03/11/2021 12:00:00 SA
I am very happy with the city plumbing and rooter company services. The representatives were professional, personable and very respectful. All my questions were answered and they got the work done.  The response from the office was always prompt and professional. I want to thank David L., Thomas P. and Pete B. for their kind assistance. I will definitely recommend this company. Thank you!
Michelle G.
Michelle G.
12/29/2020
kevin was incredibly fast, efficient, and personable. he fixed my plumbing issue in less than 10 minutes. i'll definitely be using this company again
Ryan B.
Ryan B.
03/01/2020 12:00:00 SA
Great folks, family run. Called with a messy problem and they got an awesome tech out in a hurry. Went the extra mile and really earned our future business.
Taylor L.
Taylor L.
2/24/2021
Oscar was amazing and honest! They responded quickly and came by the next day. Thank you!
Moe G.
Moe G.
12/14/2020
Very professional and honest company.  Called them on a Friday and they came right out and took care of my issues.  Very helpful and explained throughly.   Kevin and David were the technicians.  Great jo!
Jose G.
Jose G.
02/12/2021 12:00:00 SA
The plumber came out to take care a simple, but urgent issue. He took a lot of additional time answering some questions regarding upgrades I may need to my main water line.  He was professional and very helpful.
Robert R.
Robert R.
05/05/2021 12:00:00 SA
This is the second time that we used City Plumbing and Rooter and we couldn't be happier. Our serviceman Osman was knowledgable, efficient, timely and friendly. Highly recommended.
Weho I.
Weho I.
05/01/2020 12:00:00 SA
My kitchen sink clogged. The water did not flow despite me taking pipes apart and using 2' plastic snake I bought from Home Depot. With the frustration to fix it fast, I reached out to City Plumbing and Rooter. They had the drain clearing special deal for $40 and was able to come the following day. The technician was very courteous. I think his name is Jonathan. During the difficult Covid time we asked him to comply with hand washing and use protective equipment (gloves, mask, removing shoes) and he did not resist. In the end our drain is now flowing very fast. Their price is great, fast service. If you have drain problem don't look elsewhere. Go with City Plumbing and Rooter. I know I will call them if I have future plumbing problems.
Carlos P.
Carlos P.
11/10/2019 12:00:00 SA
Excellent and prompted service! A pleasure to do. Business with and would call again if needed.
Pat L.
Pat L.
04/12/2021 12:00:00 SA
Pablo was sent out to help us replace hoses and valves which had worn out. He was punctual,courteous and fixed everything in a timely manner. Will definitely use this company again for other plumbing services.
Kim K.
Kim K.
10/31/2020
My home had a major blockage in the plumbing that prevented me from flushing the toilets, using the water to do laundry, etc. My husband called this company. Osman and Pablo were able to diagnosis the situation quickly. They gave clear recommendations. They performed the tasks to fix the problem. Osman and Pablo were professional, hard working and finished the job as they described in the time frame that they indicated. I recommend this plumbing company.
Bill G.
Bill G.
01/03/2021 12:00:00 SA
The hot water main, that runs through my attic developed a leak on Friday night. It was The Saturday after New Year's and this unexpected issue was a big pain. Early Saturday morning I attempted to get a plumber to come out to fix it and had a little success. Then based on the reviews on yelp I called City Plumbing and they were able to get somebody out within the hour. Pablo and Paul came and were terrific. Everything from the way they approached the problem, the way they explained my options, and then the clean and efficient way that they conducted the repair was awesome. I might add that they were also incredibly Covid prepared and careful. I will not call another plumber in the future. I will only go to City Plumbing, and if I'm lucky I will request and get Pablo and Paul.
Bonni M.
Bonni M.
3/15/2021
I want to yelp about my excellent experience today with Osman and Louis.  First of all, they stayed here for over an hour diagnosing my issue and did not charge me extra above the clean out fee they quoted.  It was a pleasure to deal with them both.  I was advised about an issue they found.  They were not pushy at all about the work that was needed to fix the issue and said they would provide me with a fair price to do the extra work.  I was just impressed that they stuck to their original bid for the work they did today even through it took longer than they thought it would and did not try pressure to upsell me. I would use them again in a heartbeat. They are very trustworthy and knowledgeable.
Jonny D.
Jonny D.
3/15/2020
Very professional.  I would recommend them to anyone. They offered a very fair flat rate for a plumbing snake job, and did it in no time.
Roger S.
Roger S.
10/08/2019 12:00:00 SA
This company is totally legit and takes their word as their bond. Extremely responsive and professional. They are a family business and they know how to delegate jobs and will come through for you. They gave me a prompt and timely estimate for a leaking faucet replacement cartridge and were able to give a quote based on photos alone. No hard sales talk.  Highly recommend !
Denise G.
Denise G.
03/11/2021 12:00:00 SA
Amazing job done my Osman he snaked the clogged pipe and did a thorough job will definitely call them again on the next house plumbing issue.
Shana A.
Shana A.
05/06/2021 12:00:00 SA
This morning I called City plumbing due to the issue we had in our shower/bathtub that needed immediate attention. Gentleman who answered the phone was very polite and patient and took the time to fully understand my issue. I am working from home and I could only do late afternoon appointment. All other plumbers I called today couldn't accommodate my late appointment request but City Plumbing agreed to send technicians later in a day. I got a call from the office 25 mins before scheduled timeframe informing me that the technicians are on the way. David and Mikey arrived on time. They both were very courteous, professional and followed all the Covid related safety guidelines. They both wore masks, gloves and shoe covers. David is very approachable with a nice sense of humor which made the whole experience a bit less stressful. David explained every step in detail to both me and my husband to make sure we understood what the issues are, what his plan is to fix our issues, what parts he needs to purchase and what is the cost of service. I was impressed by their timing and efficiency. He answered all our questions and made sure we are happy with the result before they leave. Tonight I took a shower to make sure the problem is completely resolved and yes! No more shower issue for us!
Overall I'm very satisfied with the quality of service I received today. Thank you David, Mikey and City plumbing for your service today. I found you accidentally through Yelp search but I surely saved your number as my trusted plumber for any of our future plumbing needs.
Sanjay N.
Sanjay N.
5/21/2019
Best plumbers we've worked with! Our under-sink water dispenser was broken. Another plumber said we needed to replace the whole unit and wouldn't even see a photo. Paul at City Plumbing put in the effort to call the manufacturer and discovered how to fix our existing unit. Plus -- they're courteous, punctual, and professional. We'll use them going forward for all of our plumbing needs!
Hannah E.
Hannah E.
12/09/2020 12:00:00 SA
Excellent service by Jaime. He was so professional and knowledgeable. Unlike most plumbing companies, he took the time to figure out our plumbing issue, explain it to me, then walked me through my options to fix the issue. Thank you so much for all your help.
Richard S.
Richard S.
12/08/2020 12:00:00 SA
David & Oscar came out to my home. I highly recommend them very professional, (clean and in this COVID time that is important). Resolved my issues at a very reasonable price. (Considering I have had other plumbers come out and insult you with a quote insane prices just because you live in a gated community this was a pleasant surprise). These guys are great. Ok
Adam X.
Adam X.
5/16/2019
Great service, and super pro. We had a loose faucet in the kitchen, that we had professionally installed, but it came loose. City Plumbing had one of the only next day time slots of the 5 services I contacted. They arrived on time, and had extra parts to make the repair happen. I've been looking for a plumbing service for years that I can trust with our home in Brentwood, and very happy we found them.
Amanda B.
Amanda B.
2/28/2020
Integrity and reliability from the first phone call to Manny showing up on time. Everyone from those answering calls to the plumbers  being we're incredibly gracious and professional. NOT YOUR TYPICAL SCAMMING plumber or contractor. He did his best to diagnose my issue and was a refreshing pleasure to have. As a homeowner for 20 yrs., with many different homes,  I've had few honest Companies not looking to make a quick buck and take advantage of any situation they can
Amir K.
Amir K.
05/12/2020 12:00:00 SA
Paul, you came back after you profusely apologized. I AM THE PROPERTY OWNER, as I told you when we met. You told me you'll have an estimate, which you never submitted, furthermore, you ignored my text messages. You and your company are not professional. FYI, the 12k you quoted me unofficially is apparently $2500 somewhere else. Something tells me the only reason you came back was just for me to remove the previous review.
Michelle R.
Michelle R.
5/14/2019
We had Paul out from City Plumbing to unclog our drain. He was able to clear the blockage and found other major plumbing issues in the yard. Thankfully we hired Paul and the rest of the team at City Plumbing and Rooter. They replaced my line and did such a great job that my yard looks like they never were here. I will be recommending City Plumbing to all my family and friends! Thank you guys!!!
Alanna G.
Alanna G.
06/05/2019 12:00:00 SA
I highly recommend this business. I called so many places and nothing came close to City Plumbing and Rooter.  Let me begin by saying the man who showed up was very professional and cost effective. He cared so much about fixing the problem and did not up-selling random stuff just to make money. I needed an emergency drainage. It was 9 p.m. and he did not even hesitate to show up.  He was very professional and to top it all off he even showed me the camera when it went in the drain to show how clear my drain is now. I'm a satisfied customer!
Taylor M.
Taylor M.
09/08/2019 12:00:00 SA
I emailed City Plumbing and Rooter on the weekend because my shower was backing up and would not drain. They responded within five minutes and gave me appointment the very next day. Paul came to my residence and was extremely personable and knowledgeable. He fixed the problem and gave me a 30 day warranty on his service. I highly highly recommend this service. Paul in particular. Should the situation arise I will call City Plumbing again, no question.
Eddie M.
Eddie M.
02/11/2020 12:00:00 SA
The problem was a shower valve that needed to be replaced. We kept on getting only HOT water coming out of the shower.  Called on several plumbers and they would not even look at the job. After going thru several plumbers, we finally ended up with the right company and the right plumber. Thomas Pesci, is a very knowledgeable plumber that broke down step by step what he doing. He made the service experience very pleasant. he knew exactly what needed to be repaired/replaced and was in and out within a few hours.

Thank you Thomas for the professional work completed.
Michael R.
Michael R.
02/09/2020 12:00:00 SA
I contacted City plumbing to change my old water heater. They answered on Sat night quickly, were consistent with their communication, and had Luuis here by 9:30am Sunday am for a no charge estimate. Luis showed up and was super professional and nice. We went through the  cheapest, mid level, and high end options and he laid it all out to me to easily understand. Great experience.
Dustin C.
Dustin C.
05/02/2019 12:00:00 SA
Had Paul and the team do a number of projects for me in the past. Nothing but quality work and great pricing. Highly recommend them.
Toni D.
Toni D.
05/02/2019 12:00:00 SA
Amazing customer service.  Great quality work and made sure we understood the services needed and performed.  Frequent customer and will definitely continue referring my friends and family.
Jeremy G.
Jeremy G.
7/17/2019
City Plumbing did a good job installing a new faucet in our kitchen. Honored the quoted price, with some prodding on our part, but they were thorough and cleaned up perfectly. Looks great.
Kyle M.
Kyle M.
8/28/2019
I bought a townhouse and discovered a number of plumbing issues before and during move in.  I also wanted to have an atypical shower unit installed (ask him about it...it saved us money).  After speaking with a few plumbers, I went with Paul.  He was phenomenal.  As I was discovering new issues every other day, he quickly came to help troubleshoot and repair.  He was incredibly helpful and I never felt once he wasn't all in on getting the job done right.  I highly recommend working with him and his team!
John B.
John B.
1/30/2021
Outstanding service!  I will never call a different plumber - Pablo was extremely professional and effective.  Their price was extremely fair, their customer service was excellent, they kept me informed of arrival time as I waited, and they arrived on time.  My problem required numerous attempts to fix, and Pablo patiently tried everything until he found a solution. Use City, you will be happy with the results.
Miguel V.
Miguel V.
05/03/2019 12:00:00 SA
Just wow, incredible experience I had with city plumbing. I had the good luck of getting Paul to my house. Super nice guy, clean and very thorough with his explanation. I was having problems with my water heater not wanting to stay on. He came and gave me more than one option to fix it. Which was more options than the last company I had out here gave me and cheaper. Needless to say but I'm enjoying taking hot showers again without worrying about the hot water staying hot. I will be recommending them and using their services again. Thank you guys!
Diego M.
Diego M.
05/02/2019 12:00:00 SA
I had city plumbing come out to diagnose my shower not getting any hot water. I had the pleasure of working with Paul. Dude was very polite and knowledgeable, you can tell he's got plenty of years in the trade under his belt. It took him no time to diagnose the problem, made the repair and now I have hot water again!!  It was such a relief since my wife is pregnant and she likes her hot showers! Thank you Paul service! We will continue to use city plumbing for any future plumbing issues.
Kristy A.
Kristy A.
10/21/2020
I used George for an install in my kitchen for dishwasher air gap and new faucet and he did a superb job! Was very helpful!
Nanette R.
Nanette R.
10/18/2020
I recently had my house re-piped by another company but have had multiple issues with my outside faucets since then.  Finally, instead of calling the contractor who did the job, I decided to look on Yelp for a company who might be able to get the job done right the first time around.  I called on a Friday and got an appointment on a Sunday.  David was on time, courteous and knowledgeable.  I will definitely use them again in the future.
Myron L.
Myron L.
08/07/2019 12:00:00 SA
Fast, early, and friendly. Found the problem right away and corrected the problem. Made good suggestions on how to avoid future issues. Paul, Thank you.
Shahab M.
Shahab M.
3/25/2020
Not too pleased with my experience using City Plumbing. So called Monday morning and spoke to Tanya, very nice lady set up an appointment for someone to come snake our sink and garbage disposal area that leads to the laundry room. Time frame 3pm-5pm Tuesday. I call Tuesday morning, make sure we are set, keep in mind sink is filled with nasty dirty water, dirty dishes, clothes wet and dirty in the washing machine. I get a call at 4:45, the plumber is stuck in traffic and will be there at 530-545. Traffic, everyone is quarantined, there is NO traffic, but I say ok. 6:25 rolls around and here finally comes Paul the plumber. Nice guy, not sure he wanted to work. He put a snake down one drain outside and it got stuck, that's it, he pulled it out. Called us out there and said the entire pipe is filled with mud, well that's odd. He snakes again and hits a little stoppage, pulls out and shows us mud. He says there is nothing he can do. He needs to dig up the ground, crack the wall, find the L pipe and THEN he would be able to asses the issue because his camera won't work (never tried) quickly said its 2120 and we can get started. My wife said $2,120, he said yeah, like it's pennies. We rent this home so the owner needed approval. He talked to the plumber and decided to get another quote. It's now Wednesday, had another plumber come out, use his camera, noticed a bitch of gravel, he snaked it from the main line, cleaned the other line, put the camera in every hole in the house and checked everything out, NO mud, no cracks, everything is fine and paid him a couple hundred dollars. This seemed like a plain up-sell and making something out of nothing. $2100 to dig up and destroy the house or pay $220 and have every pipe cleaned, and ensure everything works. Even got to watch the camera through the whole process so I know it's all clear. I'm not happy with the lie or lack of effort, but office staff was nice.
Stephanie T.
Stephanie T.
01/03/2021 12:00:00 SA
After waiting on another plumber for 2 days & finding out I was being pushed out yet another day, I found City plumbing.  Patricia was very helpful & did her best to get a technician to my house within the stated time. Kevin arrived & was very polite & professional. He got right to business & was able to clear out our sink pretty quickly.  He explained our 2 month warranty, I paid & he was on his way.  I wish we would have called them 4 days ago!!  Great job Kevin & Patricia!
Louise R.
Louise R.
01/04/2020 12:00:00 SA
Recently the main water pipe to our house broke and sent a fountain of water 20 feet n the air. After turning off the water to the house I called City Plumbing because they advertised that they did emergency work. They came the same afternoon and did a temporary repair so we could have water to the house. They clearly explained what went wrong and why (tree roots pushed up pipe until it cracked).  They had to put in a new line to the house.  They worked long days in bad weather and the work was done quickly. They were a pleasure to work with. It was an expensive job, but I don't know if anyone else could have done it as well less expensively.
Roberta S.
Roberta S.
10/05/2020 12:00:00 SA
Found them on Yelp. Contacted them through Yelp on a Sunday. Showed up on a Sunday with no extra surcharge. New water heater installed and job completed by mid day Monday. Completely stress free, very easy process and would not hesitate recommending!  Thanks again.
Lauren P.
Lauren P.
12/15/2020
Very professional and efficient. Set everything up and did even more than expected. Great guys, Oscar and Gaspar
Favian F.
Favian F.
12/15/2019
Very fast and friendly service. The honesty and helpful advice given from our service call to City Plumbing and Router cleared up the problem with our water heater. Will definitely call again for any future help we need.
Scott - H.
Scott - H.
12/14/2019
City Plumbing and Rooter replaced Faucet system for our bath tub, did a great job and over my expectation
They respond quickly, ontime come to service and reasonable price.
very friendly, clean, and spend time give us very clear explanation about procedure.
Highly recommended! and will ask them come back when we need plumbing service

:)  :)
Haleh B.
Haleh B.
9/15/2020
Best Plummer , Jaime was very professional and Carried his task beautifully. Definitely recommend them.
Andrew H.
Andrew H.
12/09/2020 12:00:00 SA
TOP QUALITY! Jaime, Osman and the whole team are excellent. Our main line was a disaster, broken in 3 places. They worked around the clock, digging a huge trench from our alleyway through the yard and under the whole house, repaired the line and added preventative work so we never have this problem again. Digging up the whole yard sounds like a disaster, but they were very precise, clean and as soon as the repair to the pipers were made, they repaired the soil and grass, you can't even tell they dug anywhere! It's an amazing job and the crew were very professional, safe and friendly, really went out fo their way to fix our plumbing nightmare and take care of our home. Top recommendation. A++++
Ben F.
Ben F.
09/11/2020 12:00:00 SA
Had a huge leak in my crawl space from toilet and laundry machine. Everything in my house is old so I knew it was going to be a big job to fix. The first thing on Yelp I look for when choosing a company is honesty , in both what needs to be repaired and price. These guys are that. Edwin came out and told me what needed to be done and helped me out on the price which I am very grateful for. I knew it was going to cost a lot but having someone be honest and understanding and try to help out makes things a lot easier. The guys who came out, Pablo and Osman, were also really great guys who did a fantastic job. All three of these guys are very professional and courteous. I've used this company 4 times now and will continue to do so. Can't speak highly enough of them!
Jack R.
Jack R.
09/03/2019 12:00:00 SA
Great service, fair prices and friendly service. I couldnt have asked for more! I will be recommending City Plumbing & Rooter to anyone who needs a plumber and you should too!!
Jim G.
Jim G.
11/19/2019
After a very poor experience with one of their competitors I called City Plumbing and Drain. We set up an appointment for 11:00 1:00 the next day. Around 9:30 they called and said that someone could be available at 10:00 if that was convenient for me. It was and promptly at 10:00 a very professional and friendly Thomas showed up. He looked at the situation and generated a price on his tablet. He said that it would cost $200, which was significantly better than the $500 quote that I received from their competitor. He estimated that it would take about an our and got to work. He finished the job in about an hour and additionally put a yellow emergency shut off tag on the shut off valve in the front and he checked the water pressure coming into the house.  Next month I'll be replacing the water pressure valve and I'll be calling City Plumbing and Drain and asking for Thomas!
Summary; on time, fair pricing, friendly and professional!
William B.
William B.
11/15/2020
George came and was fantastic. This is my 2nd experience with them. These guys are always great and reliable. Highly recommend. Ask for George.
Remington S.
Remington S.
11/09/2020 12:00:00 SA
These guys are the best . Good prices , quality work , you'd be silly not to go with them.
Lynne S.
Lynne S.
10/24/2020
We were very pleased to have the services of Jaime & Jerry from City Plumbing and Rooter today.  We had an issue with our dishwasher water evac tube, which they were able to diagnose and fix beautifully.  We also have a wall mounted pot filler faucet at our stove which was leaking and they went out of their way to try and get the replacement part today.  We can recommend without reservation the services of City Plumbing and Rooter.
M. M.
M. M.
7/18/2020
Such a great company. Their communication is reliable. They work quick and efficient. At the same time, they are very professional. They came to my house twice so far. Junior was the last one that came out and was awesome.
Chris L.
Chris L.
10/11/2020 12:00:00 SA
We had a problem with our Navien tankless water heater. Our serviceman Jaime was excellent at communicating with us about his arrival time and the work required to repair our unit. Highly recommend City Plumbing.
John S.
John S.
9/22/2020
We had the pipe in our kitchen wall sink break off.  Called for the time and spoke with Jose.  He was wonderful. They sent someone out that night and capped off the faucet, and returned the next day. They also found another cracked fitting we did not know about.  The technician did an awesome job.  I would highly recommend them .
Betty J.
Betty J.
9/19/2020
Jaime provided excellent customer service did a great job took care of all my needs and answered all my questions thank you
Brian D.
Brian D.
11/15/2019
Wow what can I say.Amazing service.Very professional, Fast service and a great price. Definitely will be using them for all my plumbing needs.The little details like wearing shoe protecters so the carpet stays clean shows me they are AAA people .
Jeff F.
Jeff F.
9/17/2020
I think this entire team is amazing. I tried to do a job myself and got in way over my head and needed help that day. Jose,  the dispatcher, listened to my sense of urgency, and even though they were busy, he prioritized and got me help that same day. George and David came out and were very professional and fixed my issue promptly. I still had a problem and they came right back out and demonstrated to me that the problem was with the shower panel I had bought and not in the installation. I was then able to discuss intelligently with the manufacturer  and get a new unit sent out. I was impressed by the entire staff and would recommend City Plumbing and rooter if you want a company that understands and strives for customer satisfaction!
Nonie R.
Nonie R.
6/18/2020
Had to call again as water was gushing out of the front yard- tree roots broke the main line. Paul came out assessed and sent Chad, Caleb and Angel who worked hard digging up the yard, replacing the line. They flushed the water heater and cleaned the whole area. Paul came again to check everything and reset the irrigation switches. These guys are great!!!!
M. K.
M. K.
04/08/2020 12:00:00 SA
Stellar service!  City Plumbing is wonderfully organized with responses being consistently quick and on time.  Luis did a fantastic job fixing my kitchen sink, I couldn't be happier.  He even installed a couple bidets for me and helped plug a leak coming from the outer wall that I wasn't aware of.  I definitely got the sense that I was getting a quality job done by a company that truly cares.  I'll definitely call City Plumbing for any future plumbing issues I run into!
Diane F.
Diane F.
09/08/2020 12:00:00 SA
A couple of days prior to Labor Day weekend, our Noritz tankless water heater stopped heating. I contacted multiple plumbers for an appointment. With the exception of City Plumbing, no one had an available appointment until after the long holiday weekend. City Plumbing was able to set an appointment for Friday. A couple of times they asked if I could adjust my appointment time, which I agreed to. The dispatcher called multiple times to make sure we were all on the same page. As promised, I was called 45 minutes prior to the technicians anticipated arrival. Right on time. Edwin and his team got busy evaluating the tankless water heater. RIP. Time to invest in a replacement. Edwin called his vendors, and was able to find a tankless water heater. His team returned a couple of hours later with our near water heater, and completed the seamless installation. Grateful to have the job completed before the 3-day weekend, and have access to hot water. I appreciate the excellent communication, and skill level of Edwin in guiding his team.
Elijah D.
Elijah D.
8/30/2019
Paul is the best plumber. Very professional and understanding if any issue we had. I will use his company for any of our need in the future. Stupid not to use his company. Honest and breaks down the full picture of the situations.
Frank L.
Frank L.
8/14/2020
Excellent service and highly recommended. My tenant informed me of a possible water line rupture. Paul and his crew were over right away and confirmed that a rupture was indeed the case. He even contected me with a great water damage restoration company. I will definately be contacting them if any other plumbing situations arise. Thanks for the wonderful work.
Eray E.
Eray E.
2/25/2020
They are the best! Highly professional and efficient. Manuel at City Plumbing came and fixed my problem. I had a kitchen sink clogged and needed a hydro jet to flush and clean the pipes. He tried to snake it but knew we needed the hydro jet. came the next day with another technician and they were super efficient to fix the problem. We will definitely use them in the future for all of our plumbing needs.
Alan J.
Alan J.
9/22/2019
Called them on a Sunday. Guy named Paul got here in no time!! Gave me a quote I didn't like, but sat there and explained respectfully what the issue was. In comparison to everyone else I called and spoke to, this one gave me peace of mind, negotiated and gave me a great discount, fixed it in no time, and finished it clean!
Thank you Paul
Highly recommend!
Timoteo T.
Timoteo T.
09/12/2019 12:00:00 SA
They saved the day! Manny came in took care of a small issue that was creating a big dent in our day. Thank you guys for helping us out! Will use them again!
Nic M.
Nic M.
02/06/2020 12:00:00 SA
Our toilet was clogged and water was everywhere, did a Yelp search and found City Plumbing and Rooter, they were awesome! They came out right away, explained the cost and what they were doing. Paul was very nice and professional.  Will definitely call again.
Gabe L.
Gabe L.
07/07/2019 12:00:00 SA
These guys where effecient, fair and honest.
Office staff was friendly and professional.
Highly recommend.
Karen M.
Karen M.
10/21/2019
Paul came to the rescue when my husband accidentally broke the main water line while working on our yard Sunday morning.    He came out, even though he was home sick, because he knew no one else could get out to us until early evening.  He fixed the pipe and even offered to help us get a huge tree we were planting into the large hole my husband dug out (I think he knew I wouldn't be strong enough help my husband lower it into the hole.)   We really appreciate the responsiveness of this company (came out within 90 minutes of our call) and Paul went above and beyond by coming out to us even though he was clearly under the weather.  We will definitely call upon City Plumbing and Rooter for our next plumbing need.
Cindy V.
Cindy V.
12/03/2019 12:00:00 SA
My water heater went out the day before Thanksgiving! Called them that day and Thomas came out same day. He got a replacement water heater that day, and did a great job installing it. He was very good at installing my new brass pipe parts that had too much calcium build up to reinstall. a clean job. He swept up after the installation, and wore bootie covers when entering my home. A family owned business. I will call them again next time I need a plumber.
Cherie W.
Cherie W.
3/26/2020
This company was wonderful. They responded quickly. Thomas came out right away and was so helpful! We really appreciate the great service they provided.
Stacey R.
Stacey R.
3/24/2020
So, so happy we came across City Plumbing. Our plumbing backed up Saturday night, so we called Sunday morning in a panic. Seeing as though we are in a pandemic right now and it was a Sunday - they absolutely could have completely upcharged us. Instead, they charged us the regular rate and were quick and efficient! We needed some extra service and Luis came out on Monday and fixed it right away. Great, great company and we will continue to use them for all our plumbing needs! Thank you so much!
Dean R.
Dean R.
06/11/2020 12:00:00 SA
Called City after reading the stellar reviews here. Initially they said they were booked about a week out, but they fit me in a day later. Chad was very professional and had the sink draining within 30 mins. Price was as quoted.
Neti D.
Neti D.
11/16/2019
Mark and Miguel were great! They fixed the problem and cleaned the space, all with a smile. Thank you gentlemen for your professionalism and wonderful customer service.
Daniel K.
Daniel K.
10/18/2019
I'll start by saying I'd give them 6 stars if I could. You can really tell how good a plumber is in an emergency. I was cooking in the kitchen and suddenly heard water... I went to the guest bedroom and water was pouring out of the light socket. I shut the water off, but there was still a huge downpour. I kind of freaked out. My plumber wasn't picking up-- so I called about a half-dozen plumbers on Yelp. None could help! In desperation, I called City Plumber (even though they were all the way East and I'm in Santa Monica. Jackie (?) was so great. She said, hold tight, let me see if I can find someone. Within 5 minutes she said she had two guys on their way from Burbank, but might take an hour because of traffic. About a half hour later my plumber called and said he was en route. I called Jackie back and she was so sweet. I said Please let me pay the guys for their time... She wouldn't let me. I said, Can I buy the guys a case of beer?? She said all that was unnecessary. But I will tell you what-- you can tell a lot about a company and their character by such moments. And City Plumbing definitely will get my business next time we have a job.
Ann D.
Ann D.
9/20/2019
Awesome guys with quality work and great prices. Highly recommend! Very quick and responsive
Shayan Z.
Shayan Z.
12/12/2019 12:00:00 SA
Quick response time, professional service, and very reasonable rates! Thanks for unclogging the kitchen sink. Will definitely recommend your service to my friends and family.
Paul G.
Paul G.
07/12/2019 12:00:00 SA
I cannot say enough good things about this company and Paul and his entire staff of employees.  I never write reviews, but their service, expertise, professionalism and caring was unmatched in all of my years of home ownership, which is over 30 and 4 homes.

When a broken shower pipe in the wall, ruined 2 rooms, they responded to my call within the hour and were there that evening.  Not the next day, but that evening.  They inspected the damage, gave me an estimate and had everything fixed and working within 2 days.  We had to wait for an asbestos report or they would have finished that night.  

I will absolutely never use another plumbing company ever again and will recommend them to everyone i know.

Honest, fair and w/o a doubt the best company in their field.

ps.  san fernando valley, not san francisco

pg
J E.
J E.
05/02/2019 12:00:00 SA
My neighbor recommended City Plumbing to me when all of our drains were backed up and I was having difficulty finding an available plumber.
City Plumbing responded immediately and went to work!
We were So pleased with the quality of work and professionalism.
Highly recommend this company!
Trudy S.
Trudy S.
02/04/2020 12:00:00 SA
I hardly ever give ratings, but I'm compelled to show my sincere appreciation for City Plumbing and Rooter's work ethics and professionalism. Not only are the technicians kind, patient, and thorough, their price are HALF compared to the others!  I'm truly thankful to have come across City Plumbing and Rooter!  They have an outstanding business that is rare to come across!  Thanks for everything!
Jj I.
Jj I.
11/19/2019
After the birth of my child my drain backed up on a Sunday.  I called City Plumbing and they sent Jimmy and Eduardo out Sunday night who were able to take care of the issue within less then a hour.  They also ran a camera down the line for no additional charge to show me some problem spots on the line.  They were very professional, clean and affordable.  I will be using them again in the future.
Alex G.
Alex G.
11/11/2019 12:00:00 SA
Great service! Very quick response and very reasonable price. Mark did a great job and was very friendly. Will definitely call them again for any future issues.
Alice P.
Alice P.
11/11/2019 12:00:00 SA
Had a kitchen sink that was clogged, and Marc was really helpful in running a snake down which confirmed we had an issue with roots growing into the pipes. He went out of his way to check another pipe in the basement which led to clearing out a chunk of rust. Having a serious root issue at hand and not being ready to do such heavy work on the pipes just yet, Marc offered great advice for a temporary solution which was really awesome. Price was really competitive from another quote we got that would have been 2-3X more expensive! Honest and helpful so I'm happy!!!
Yervant H.
Yervant H.
07/07/2019 12:00:00 SA
Paul and company were excellent. They came out immediately and repaired my issues for a very reasonable price. I would highly recommend them to anyone in need of any plumbing assistance. Very honest and knowledgeable about everything plumbing.
Manodipto G.
Manodipto G.
01/02/2020 12:00:00 SA
Very responsive and punctual. I had called and got an appointment and then cancelled, but had to call again the same day very late afternoon to schedule again. Johana not only scheduled in such a short notice but then the technician Jaiyro arrived right on time. He went through each and every step in detail about the job at hand. The previous handyman was unable to locate the sewer clean out which Jaiyro was able to spot after investigating for an hour or so and it was behind a dry wall in the house I just moved in. Then he gave me a quote for the work which was reasonable and completed the job same night working until 10PM but always with a smile. Thanks for the lovely service, i definitely recommend you guys!
DusArt D.
DusArt D.
6/26/2019
This multi-generational family-owned vendor is well-worth your consideration. I had them install an auto-shutoff valve to my gas meter. My experience with them was entirely professional.  They were the first to contact me from HomeAdvisors, met their time commitments, were neat and careful with work habits, and not only answered every question I had about this valve but gladly volunteered showing me how and when to use and maintain it.  Their bid was slightly higher than the other two vendors but their warranty surpassed all the others.  This is a family of workers who take pride in knowing their business and satisfying their customer.  I have no need to look elsewhere for plumbing needs.
Janet T.
Janet T.
2/24/2021
I called City Plumbing and Rooter to fix a toilet that had water constantly running trying to fill the tank. The plumber came out and I asked if he could also fix the water spigot in the bathtub because it wasn't working correctly.  By the time he left, my husband and I had decided to see if this company could remove the one piece molded tub/shower unit and replace it with a steel tub and tile walls. The owner came out the next morning, and we decided not only to redo the unit in that bathroom, but have them remove the molded stall shower unit in the master bathroom, and put in a tile shower. The work started immediately and after the walls and floors of the house where covered, the first unit was completely removed before they left that day. Every day they were here they worked diligently, and cleaned up before leaving. They were friendly, were extremely polite, and let us know when they would return the next day.  The two showers are now finished and beautiful. We are so happy we selected City Plumbing and Rooter to do the work.  We will definitely call them for any other plumbing work that we may need done. My husband and I highly recommend this company for any plumbing needs.
Thomas P.
Thomas P.
05/02/2019 12:00:00 SA
All I can say is wow! This team is amazing from the second they stepped foot in my house to the second they left. They were very clean, efficient and nice! There prices were AWESOME! I will definitely be returning and referring all of my friends! Well done guys!
Arthur S.
Arthur S.
11/14/2019
I would like to thank Marc and Thomas again for their professionalism and customer service. They arrived on time and helped me right away and were able to fix the problem with lightning speed. It's very difficult to find a plumbing company where you can trust and one that doesn't bait and switch. Whatever they told me on the phone regarding price and service is exactly what they did, I couldn't be any happier, you guys have earned a customer for life. Thank you again Marc and Thomas and thank you City Plumbing and Rooter!
Melissa W.
Melissa W.
3/29/2020
wow! I would highly recommend using City plumbing for all your plumbing needs. We had a mainline backup on Saturday afternoon and Paul showed up with in 1 hour and cleared  the line. This is a professional company,very clean and provided excellent customer service!
Matt W.
Matt W.
11/04/2020 12:00:00 SA
I rarely write yelp reviews.  However, I need to comment on the exceptional service from City Plumbing and Rooter.  We initially had service from them when I recognized a high water pressure in my home.  They were very timely in responding to my calls.  Luis came out and did an excellent job placing a water pressure regulator and pressure gauge.  The next day was a Saturday and I had a few follow up questions.  Luis called me back promptly and answered all of my questions.  The following week, we had an unrelated urgent pipe leak in our crawl space.  They again responded promptly.  The dispatch team was in close frequent contact to inform me when to expect someone.  Luis again came out and did a fantastic job fixing the pipe in our very small and crowded crawl space.  Furthermore, he did a great job keeping everything clean.  Luis and the whole team are very personable and friendly.  They have my highest recommendation.
John K.
John K.
06/02/2019 12:00:00 SA
A big thank you to Luis for his fast response to my yelp request AND his help working around my schedule!  Luis was very friendly and easy to work with online!  He answered all my questions, and gave me an awesome quote!  Paul showed up on time as scheduled, and talk about a nice guy!  Professional, clean, and courteous, he cleared up our clog in no time!  He works fast, but he's also very thorough, helpful and kindly takes the time to explain what he's doing.  I had an incredible experience and highly recommend City Plumbing and Rooter, to everyone!
Jennifer G.
Jennifer G.
07/03/2019 12:00:00 SA
City plumbing responded to yelp request for a plumber right away. He called my elderly parents  and was able to set up an appointment immediately. My dad was so happy with his personal service and impressed with the multi generational family business. He spent a great deal of time with my father to give him the whole picture and provide quick start date/schedule. Thanks so much for helping me take care of my family with your's
Roman S.
Roman S.
6/29/2019
City Plumbing & Rooter is AWESOME!!! I had an issue with a leaky faucet and messaged Paul thru Yelp for a quote. He gave me one within minutes, and patiently answered all my many messaged questions and we finally set up an appointment (which he was able to do on a SATURDAY!). The guys that actually showed up to do the work were Manny and Robert - both SUPER nice guys. They actually arrived about a half hour early and I wasn't ready, so they had to wait, but no attitudes whatsoever, just super friendly and ready to go to work. They were also super knowledgeable, fixed my issue in like 30 minutes, at a great rate, cleaned up after themselves and even checked the house's water pressure before they left, to make sure that was all good. I couldn't have asked for a better experience. This company is my new go-to plumber.  Thanks again guys!
R P.
R P.
1/17/2020
I would highly recommend Luis at City Plumbing and Rooter! He installed a sub meter at my house. Not only was he extremely reliable, but a pleasure to do business with. We had gotten a defective part for an installation from DWP, Luis recognized this and replaced the part as well as did the installation correctly. He showed up on a Saturday, at the time frame he was supposed to, did the work in the estimate given to me over the phone, finished work in the time frame he had originally stated even with the part issue. He is a honest and up front guy and I have already recommended him to my neighbors. Thank you, Luis!
Arpa B.
Arpa B.
7/31/2019
Paul came out to my house for a plumbing issue I was having.  He was on time, polite and super honest.  On top of all that his prices were the most competitive I found.   I highly recommend City Plumbing!
Justin S.
Justin S.
02/07/2020 12:00:00 SA
Quick response and very friendly people, very transparent with pricing and what needed to be done. Definitely recommend them.
Trevor H.
Trevor H.
11/30/2019
Jimmy helped me out with my shower today. He showed up earlier than expected and provided excellent quality service in a very professional and timely fashion. Highly recommended.
Elaine A.
Elaine A.
11/25/2019
What a pleasure doing business with this company.  I found them to be efficient and professional.  Thomas was pleasant and helpful.  This is my plumbing company from now on.
Mark L.
Mark L.
08/03/2019 12:00:00 SA
City Plumbing was prompt, professional, diligent and reasonable in cost. Paul and an assistant did the job of unclogging our two kitchen drains and checking our main line. He offered sound advice for avoiding the problem in the future and made several excellent suggestions. I would definitely use City Plumbing again and highly recommend them.
Samantha M.
Samantha M.
10/23/2019
Quality work! Fast and great service. Paul was very professional and the work was affordable. Will be using them for any future issues!
Craig H.
Craig H.
7/13/2019
Great plumber!  Got the job done at a reasonable price.  Impressed with the way they took care not to get the carpets or flooring dirty.  They wore booties, and put down a protective mat.  Very professional.  Would highly recommend.
Kyle R.
Kyle R.
10/07/2019 12:00:00 SA
They came and installed a new sump pump for me. Working great! They arrived on time and when they realized they were missing some gear they went and bought it the same day and were back to fix it in no time (on a Saturday)! Very reasonable prices!
Lori S.
Lori S.
5/24/2020
Highly recommend City Plumbing. I called this morning, Sunday of Memorial Day weekend, as I had a clogged drain in my downstairs bathroom shower. Another plumber had come out earlier in the morning and tried to snake the drain but told me he was unable to reach the blockage and would have to hydro jet the pipes for $650. I had initially agreed to pay $125 to clear the drain via snaking, thinking that was a fair price for a holiday weekend. However, when he quoted me $650 to hydro jet, my intuition pushed me to get a second opinion before committing to the added expense. I'm so glad I did! I called City Plumbing snd they had Thomas to my home within 3 hours. Thomas was great, very professional and honest, clean and responsive. He snaked the drain several times and cleared the blockage. No need to hydro jet and my total cost was $39.99. I am completely impressed by this company's professionalism and honesty, and can not recommend them highly enough. Thank you for coming out over a holiday weekend and clearing my drain without an up-charge. I highly recommend City Plumbing and Rooter and will use your company again without hesitation! Much appreciated!!
Lisa C.
Lisa C.
08/07/2019 12:00:00 SA
This crew is fantastic! Paul called me back within a few hours and came to my house the next day to help with various plumbing issues. He and his crew were professional, courteous, clean and thorough. I highly recommend them and will definitely use them for my upcoming bathroom remodel!
Richard L.
Richard L.
05/03/2019 12:00:00 SA
Had to call a plumber. Hard to know who to trust nowadays. Well I went with City Plumbing and Rooter They sent Manny and Luis. Explained the problem  (vibration from supply lines under the sinks).  I figured I'd git a crazy sales pitch, but I didn't. They straight up told me what had to be done no big deal . They secured the pipes. Didn't take them long. I was actually pleased with the   price. Now I know who to call from now on. Good job!.

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