D&D's is more than GREAT. This is a local family owned business in NELA that is AWESOME.
I generally start my Yelp search for services looking for local small/family owned businesses with 5-star ratings and recent reviews. Due to the COVID pandemic and now being on a fixed income, I had delayed various maintenance issues and have been tackling them as best that I could given finances and stress. This past week, the bathroom sink pull-up assembly, i.e., stopper got stuck and water could not be drained out. The kitchen sink Delta faucet mounting was loose and wobbly, so I ordered the mounting bracket. However, the bigger delayed service needed was the extremely slow draining of the shower and basically no draining of the bathtub (which meant no baths.
I AM SO HAPPY THAT I FOUND D&D'S ON YELP.
I had initially requested a quote from a highly reviewed NELA plumbing business and they did not even bother to reply. I then contacted the next one that was also in NELA. The only good things that I can say about this business is that they were prompt in getting back to me, scheduling me for a free estimate the next morning, and sending me a written estimate. I had prepared myself for an expenditure of a few hundred dollars. I also thought that the slow drainage would be due to a clog and only require snaking. I did not anticipate quotes of $175 for the kitchen faucet, being told that my entire pull-up assembly in the bathroom sink had to be replaced and that would be $250. However, the big one that floored, stressed, and made me highly skeptical was the exorbitantly high quote of $6800 and that I had to totally replace the galvanized sewer line. No options/phasing were presented. I asked if for now could they at least snake the drain. Told that would not help. I had to ask them to at least un-stick the pull-up assembly so that I could use my bathroom sink. They did and charged me $100. When I asked if they took credit cards, I was told there would be an additional 3% charge.
I IMMEDIATELY WENT BACK TO DO A YELP SEARCH FOR A SECOND OPINION AND FOUND D&D'S REASONABLE PLUMBING
Deanne called me back within minutes. She was able to reach Dave and they scheduled me for early the next morning. Dave arrived promptly at 7:30 a.m. He inquired as to all of my issues. He immediately checked my kitchen faucet and proceeded to go under the sink to inspect the problem. He found that the mounting bracket part that I had ordered and thought was missing was actually still there and required to be tightened, which he did and WOW - my kitchen faucet is totally fixed and no longer wobbling.
Dave then went to my bathroom and checked the bathroom pull-up assembly and discovered that the lever was still not connected. Dave fixed that too. Dave then moved onto the shower drainage. He ran the snake first and cleared out some of that accumulated yecchy hair. Dave then went under my house to inspect my sewer lines. He took videos and informed me that the shower drain was not connected to the sewer line and was draining directly to the dirt under my house. Dave thoroughly explained to me the condition of my sewer line and the existence of this health hazard. He gave me a very reasonable quote, which included replacing roughly 40' of galvanized sewer pipe or the option for me to split it into 2 phases. Fix the immediate shower drain and galvanized-PVC connection issue or do it all now.
Dave's quote was less than half of the prior exorbitant estimate. Dave listened to my concerns and was understanding that this was a major expense for me. He told me that it would be a 1 to 2-day job and the sewer line replacement would have a lifetime warranty. He also told me that I would not have water for about 2 hours. It was a no-brainer for me to select D&D's and give the go-ahead.
Dave then left to send me a written description of the work to be performed with the lifetime warranty. He and his assistant returned within the hour and started work under my house. Dave completed the sewer line replacement the same day. He had me run the water from all the fixtures in my bathroom and kitchen so he could check for leaks. The shower was draining, but the bathtub was not draining. So they snaked it and when that didn't work they went back under the house and found that the tub was also not connected. D&D's fixed that and had to purchase a special part.
Dave even fixed the crawlspace cover, cleaned up and removed all the galvanized pipes before he left. He did not charge me for the kitchen faucet and the bathroom sink.
Dave and Deanne, otherwise known as D&D's Reasonable Plumbing, are now my go-to for all future plumbing issues, and I have already passed their contact information to friends with my strong recommendation. They are honest, thorough, efficient, and considerate of the customer. I now have peace of mind and all of my plumbing is working smoothly. Thanks Dave and Deanne.