Description
Our team will respond to your home service needs quickly, and with professional courtesy. We are committed to completing the job right. Our fair pricing is always provided upfront; we are always honest with our customers. If there is a much more economical option, rest assured that we will tell you. We will review the pros and cons of each plumbing/drain repair. Our services include the following: Troubleshooting (water, gas, sewer, and smells) Slab leaks Leak detection & repair Waterline repairs Waterline reroutes Slab excavations Water heater Installation Tankless diagnosis & installation Tankless Installation Water Heater Repair Water Heater Maintenance Relocation of Tankless or water heater system Service plumbing Garbage disposal Water filtration Plumbing fixtures (faucets, shower/tub valves) Pressure regulator & shut off valves Copper pipe repairs Toilet repairs & installation Repairs on water and gas lines Emergency Services 24hour Emergency Plumber Gas leak detection & repairs Earthquake valves Main sewer & drain backups and clearing All other emergency repairs Sewer & drains Rooter and drain cleaning Rooter Roto Rooter Camera inspection & location Sewer repair & replacement Sewer Line Repair Pipe bursting (trenchless sewer replacement) Pipelining (sewer) Street repairs Hydro jetting services Make an appointment today for your free estimate and upfront pricing!
HISTORY
Established in 2018.
We are a true family business. My two nephews and nieces asked for all of us to open a company, after a couple of years my wife and I agreed the time was right to do so,... so here we are. Our main focus is to be the most honest and reliable company out there without any overpricing you get from bigger companies but deliver better customer service.
ABOUT BUSINESS OWNER
I have over 20 plus years as a plumber and drain specialist with 10 of those years in commercial plumbing and drain work. I love to troubleshoot issues that are difficult or issues that no one else is able to figure out.
I pride myself on finding at least 3 options to fix the repairs or different methods in doing projects.
Overall, I love PLUMBING and absolutely love leaving the customer in a better place than when I arrived.
SERVICES
Drain Cleaning, Toilet Repair, Drain Installation, Leak Detection, Toilet Installation, Emergency Services, Pipe Repair, Pipe Installation, Sewer Services, Bathtub and Shower Installation, ,
Reviews
Kitt B.
05/09/2023 12:00:00 SA
My kitchen sink was clogged up, all I had to do was unhook the garbage disposal and snake the pipe, but I didn't want to deal with the mess or potential downfalls. City plumbing was great. Our technician came by and was very down to earth and friendly. I had a handful of other services quote me $250, and $345 for literally what I could have done myself (with a lot more stress). City offered $175 and snaked out the drain. Bada-bing.
K K.
04/12/2023 12:00:00 SA
I want to follow up on my review -- recently, the pump in the back stopped working. We had an honest plumber come and take a look. If you didn't read my review above, City Plumbing told me LAST YEAR that the pump was a) broken and b) cost $5,200 to replace. I did nothing and the pump has been working fine until now. My plumber was absolutely amazing and realized that the pump still wasn't broken -- it was just filled with dirt and leaves from all of the rain. He cleaned it out for me and it is good to go. He also said (before fixing) that if he had to replace it, the job + parts would cost $1500.
It makes me so mad to read all these reviews about this company that has clearly overcharged and taken advantage of so many customers b/c they are good talkers, good looking, and have a dog on their van.
The tldr of my previous post: I would recommend getting a 2nd and 3rd quote. They expect me to get other opinions because I was in an emergency plumbing situation. They took advantage of the stress, gave me a dishonest diagnosis, and tried to overcharge me.
The thing I like best about these guys is their transparency; they're really good about photographing the problem, so you know exactly what's going on.
They do great work, they're always considerate enough to wear surgical shoe cover booties in your house, they're courteous, and competent-- but their transparency gives you the confidence to make informed decisions and not second guess yourself, wondering if you're being treated honestly. They're just great!
Rachel D.
08/03/2022 12:00:00 SA
On Sunday night our shower started backing up and first thing Monday I called City Plumbing. We've used them in the past and enjoyed thought they were stellar. We had agreed for someone to come out at 9 AM on Wednesday but last minute I need to change the window to later in the day and they were super accommodating.
Brandon arrived on time and reviewed all of the work that needed to be done and explained everything thoroughly to me. Looking forward to having everything working properly again!
Had a gas line that needed to be moved for a range installation.
Had mark and Steven come out to help. Steven has come out to our house before and Steven is a great guy, super helpful and knowledgeable and willing to go the extra mile. Mark was helping him out this week and both of them did a stand up job.
They realized we didn't even need to cut into our wall and we're able to do the job in a more efficient way. Super happy with them and the experience. Will use again.
Also I've texted with Steven he's super responsive and really cares.
I came across City Plumbing on Yelp and reached out, since the plumbing company recommended by my HOA wanted to charge a $99 estimate fee which I thought was pretty high. City was much more reasonable in this regard at $45. I had City come diagnose 2 dripping faucets but what got me was what seemed like a very expensive quote to replace those faucets. They mentioned they would have to completely replace the faucets, which ended up being 3 because 2 of them are in the same bathroom and would need to match. They quoted $500 per faucet if I bought my own hardware, and $750 per faucet if they helped me get one similar. I'm looking into a cheaper alternative but I'd recommend getting a second or third opinion for large jobs and if it's a simple replacement, you may be able to find a cheaper handyman to help you.
The customer service was great, both from Deborah on the phone and from Mike the plumber. I called to get repairs on a clogged drain and toilet flushing issue and they were able to send Mike to my apartment within 2 hours and fix it very quickly and professionally. The prices seemed very good relative to others I called. Very honest, nice, and efficient- would recommend!
Tyler W.
03/07/2022 12:00:00 SA
I have hired this company for a couple of different jobs and I'm always impressed but their professionalism, promptness and affordability!
Brandon is awesome and very reliable. I would recommend him to anyone!
You are in good hands with these guys.
We called them to open a clogged sink after hours, they told us that it will cost $200 which we agreed and then when they arrived 1 hour later than promised time they bumped the price to $420 which I agreed and they made me sign documents that removes my right to contest, then they told me that the problem is not the clogged pipe and asked me to pay $5500 which I refused and had to pay them the $420.
Next day I called a plumber that was able to fix the issue for $600 which works perfectly
These guys are crooks
Please be careful
Tiffany M.
02/07/2022 12:00:00 SA
Very happy with their service and will hire them again!
Jorge and Oscar were great. They came out within a couple hours of us having a huge plumbing emergency (water fountain type burst in the back yard) when I wasn't able to find any other plumbers. They diagnosed the issue, got our water back on, and even gave us a bit of an education, showing us how we could fix something like this ourselves in the future.
I have hired them 2 years ago for shower issue. Their job had 5 yrs warranty. I called them couple weeks ago since my shower was leaking again. They arrange it quickly and sent Steve to investigate the problem. Steve went above and beyond and explain everything not to me but also the community maintenance person. His patient and knowledge was spectacular. Thank you Steve!
I had a gas leak at my home. The gas co told me I needed a plumber to fix the leak. I contacted city plumbing and rooter and they told me they'd be able to come out the same day. They were responsive and friendly from the get go.
Paul and his guys proposed multiple solutions and made recommendations. Once we decided on the course of action he was there first thing the next day to start the work to install a new gas line.
Paul and his team worked tirelessly to fix the problem. They're clearly dedicated to their craft and not looking to cut corners. They worked very hard to make sure everything was exactly to my liking.
Refreshing to work with people who take pride in their work and aren't happy unless you're happy.
Had a disposal/sink emergency. Pipes backed up. Grease and waste. Service tech Brandon Owens handled it like a pro - barely knew he was here. Super thorough and quick. Pipes are like new. Obstruction gone. Learned a lot about how to keep everything running smooth.
Highly recommend.
Great plumber. Arrived a bit late but otherwise amazing! Highly suggest their service!
Kevin stopped by today to fix our sink. He was extremely knowledgeable and a great problem solver working to address the plumbing issue as efficiently as possible. Really appreciate it!
I left a review on Google about a year ago after they came and fixed my shower. Today I had to use City Plumbing and Roooter to fix my sink, and Kevin was amazing. Cool guy, that was so quick and efficient.
Thank you again! Can safely say, I'll never use another plumbing company in Santa Monica.
Chan L.
07/02/2021 12:00:00 SA
Georgie is very nice! He did a great job to help us install 2 fireplace and check the whole house. He's a very polite and patient.
I would strongly recommend this company.
1:30pm, kitchen sink clogged, called other plumbers, either too expensive or no response.
2:00pm, called city plumbing, the coordinator immediately assigned me one technician, and told me he would arrive between 3-6pm.
4:30pm, Andy arrived, solved all problem from outside of the kitchen.
5:30pm he finished up and offered us free camera diagnosis and scheduled on Thursday (this is holiday season)
I am speechless, and grateful!! For quick, high quality, best value service from City Plumbing! Thank Andy!
Ashley H.
05/06/2022 12:00:00 SA
Paul! So amazing, friendly, smart, knowedagble, and over all amazing. Happy to not have to write the first review for Paul, look up his name, only great reviews! He's fantastic and has learning from plumbers and master plumbers for years; he knows his stuff and solved my clog fast; he verified the clog was cleared, left no mess, was right on time, and amazing. When making the appointment Johana and Cynthia were also amazing (along with one other rep who was equally as amazing but I forgot her name, sorry). Thank you for the great job!
The drain from our house backed on the weekend. Oscar came over same day. Really professional, friendly and good work. Checked everything and get us going. Would definitely recommend
I couldn't be happier with the Kevin at City Plumbing. On time, courteous, efficient, clean and problem quickly solved! I called City Plumbing at 7 AM and our messy problem was solved at noon on the same day - incredible! Bonus points - this company loves dogs which is obvious by their logo. We've found our plumbers for life - thank you, Kevin and City Plumbing!
We had an emergency at our business and needed a drain unclogged ASAP. I found City Plumbing and Rooter on Yelp and decided to give them a call. Not only did the tech show up within half an hour of my phone call, but the rate told upfront stayed true and was very well priced! They are my go-to plumbers from now on!
Steven was prompt and efficient in providing a price. The quote was reasonable and he was great to work with. He completed the work quickly and and kept in touch throughout every step of the way. Highly recommend.
George at City Plumber is the best plumber I've used. Always reliable and gets the job done. Great prices too. Highly recommend!
Had an issue with the flushing of my guest bathroom. Called City Plumbing who I had used before. Their technician, Brandon came out, gave an accurate estimate and time to repair the toilet. He was EXCELLENT. clean, meticulous with his work. (wore surgical shoes) I cannot speak highly enough about what a great experience this was. I will only call them in the event of any other issues. Wish I could add more stars or (++) signs.
Bradley G.
06/11/2022 12:00:00 SA
These guys are great and VERY reasonable. I blame a developer and know what things cost and I can assure you they are fair priced, honest, quick service, and always show up. I highly recommend them.
The bathroom (shower, toilet and sink) and wash room furthest from the street had a clogged drain. We contacted City Plumbing early this (Mon) morning, and their first available appointment was for tomorrow (Tues). However Ashley from City Plumbing called me a little later to let me know they had a cancellation so we took it. Kevin was our plumber. One of the nicest, most pleasant plumbers I have ever met, and being a homeowner for 30 years, I've met a lot of plumbers. He was courteous, effective and quick. Within 1/2 hour of arriving, our drain was unclogged. And they had a special promo of $40 to clear clogs, so that made the experience all the better. I tipped Kevin $20 for doing such a great job.
I've been using this company for years. They are always professional, reliable and fast. I had an issue with my shower drain and they sent Oscar out within an hour. He is friendly and promptly fixed it within a few minutes. Their rates are great as well as their service.
These guys are amazing, especially Kevin who came out to help us. Our tenants had a water back up issue at the dishwasher. It was super quick to get someone out. We had a miscommunication at the site which resulted in Kevin waiting for 30 mins to get in the building. No complaints from Kevin but only amazing service - diagnose the problem very quickly and resolved it. And because it was so quick, he was upfront and honest and didn't charge us! You guys have a customer for life from me.
My Sink was baked up and I called City Plumbing and Rooter. Their cost was inexpensive compared to most. The Plumber MIKE was a doll. He was friendly and professional. He did his best to clear my drain. My old corroded pipes need a hydro jet. Since the rooter service didn't fix the problem 100% Mike didn't charge me. That's the City Plumbing Guarantee. Mike did snake my drain and was here for about an hour. My drain is running much better for now. I am waiting for a quote on their hydro jet service.
Thank you to everyone for helping with my house leak! These people are amazing, especially Kevin who explained everything to me and made sure everything was good to go before finishing up their work. I really appreciate your professionalism Kevin!
Oscar is very kind and responsive. We can definitely trust him for his professional knowledge and his service. Highly recommend this company and Oscar.
Celine D.
10/01/2021 12:00:00 SA
Chad Is the nicest and most amazing person I have ever met . He unclogged my toilet and was super nice to my two dogs . I highly recommend him to be anyone's plumber . Again the most nicest person ever ! Thank you so much Chad !!!
Ash L.
05/10/2022 12:00:00 SA
Brandon was so great! He kept our home clean and answered our curious children's questions so kindly. He was able to fix our toilet and our sink and while here he also inspected our septic tank!
If you're looking for a great plumber, look no further! These guys are the best plumbers in all of Southern California. They will always do what it takes to get the job done. Always honest with their prices and never try to oversell you. The work is very high quality, quick and affordable. If i could give 10 stars I would!
Nikki M.
02/09/2022 12:00:00 SA
City plumbing and rooter was excellent. Called for service for our garbage disposal as it wasn't spinning and for water pressure for our kitchen sink. They were so polite and helpful on the phone and was able to get a same day appointment window. Jorge came and was quick and fixed the issue perfectly within 30 minutes.
5/5 star review!
Jeff S.
02/06/2022 12:00:00 SA
We had to have MAJOR plumbing work done on our home. We got 3 quotes (one of them from City Plumbing and Rooter because a neighbor recommended them) and although they weren't the least expensive, when comparing all 3 quotes with what was offered for the price, it was hands-down City Plumbing.
They respond to calls quickly; their scheduling is excellent; their personnel (both in the office and out in the field) are exemplary; and they aren't happy until everything is done to their customer's satisfaction.
There's no need for us to call another plumber if we ever need more work done. We will call City Plumbing and Rooter.
Thanks to all of you at City Plumbing for an excellent job without any headaches!
Sonia L.
02/04/2022 12:00:00 SA
One of our showers was making a noise every time we turned it on. Called the company and they came out to check it out. My issue was fixed and I'm very pleased with the service.
A few days after the tankless water heater installation, a problem became apparent that was caused not by anything City Plumbing and Rooter did, but by the pipes in our 80 year old house. I called the main number on Saturday morning, and Debra contacted Steven who showed up the same day and managed to get our house converted back to a regular hot water tank in the space of a few hours. There are three things I want to say about Steven. First, he is good at diagnosis and repair of plumbing issues. Second, he is responsive and very good at scheduling his time. Third, he cares about his customers. He is just very easy to get along with. Everything about my dealings with City Plumbing and Rooter says that they value my business.
Alina T.
11/12/2021 12:00:00 SA
I was having a difficult time removing our shower cartridge. After many attempts I still was not able to and so I decided to call city plumbing and router. They came out the next day and were able to fix the issue in less than one hour. highly recommend George's service- Professional and courteous. The receptionist was also very courteous and give us a heads up before George arrived.
Kevin was quick and professional. Changed out our broken garbage disposal and installed a reverse osmosis system.
Great service!
Katherine M.
03/10/2021 12:00:00 SA
City Plumbing installed a new sewer line for me. Also, fixed my toilet line and drains under the house, including the kitchen sink. This involved digging a 10-foot hole partly underneath a small section of my concrete driveway.
I am giving them 3 stars because:
1. The concrete patch they put in my driveway (above part of the hole they dug) with has sunk with the last couple rains, it's now at least a centimeter lower in places than the rest of my driveway. And they didn't really make it a straight line on the edge with the rest of my driveway.
2. The first time they came they fixed part of the sewer line, and blasted out the rest, and said that should be good. It wasn't, my line still backed up, and they had to come back and replace most of the rest.
My sewer appears to be working fine, as well as my sink, my toilet too although it doesn't sound right when it flushes. So I'm happy thus far with all the drains and the sewer line, and the workers were respectful and nice. Mostly, it's the concrete patch that bugs me.
Photo: above 10-foot filled-in hole
Elvi Z.
09/11/2021 12:00:00 SA
My old water heater died (warranty ran out). I did not want to simply band-aid the situation but instead I wanted to replace the unit. Same day quote, very well priced, same day finished the work. Professional, informative & friendly to boot. Dog friendly was a plus cause I have 5 rescues that intimidate every other person who comes over. Would def use again.
Brandon, Lewis and Mark were great, honest and professional. I recommend calling them for all your plumbing and rooter needs.
Wonderful Paul and his team including Andy were absolutely amazing. They were professional, honest and resolved my issues quickly and within budget. I highly recommend calling them for all your plumbing and rooter needs. They have a customer for life.
Osman is professional, knowledgeable and courteous! He was able to assess and explain the problem almost immediately. We look forward to him coming back to make the fix. Our dog loved him, too.
The team answering phones are especially great, too; they were able to send someone to check things out in less than 24 hours.
Really grateful to these guys and will be calling them for any and all future plumbing needs I may have.
Thanks again, Osman!
Jennifer W.
10/02/2021 12:00:00 SA
Paul came to fix our garbage disposal. He fixed it in under 10 minutes. He was so competent and kind. The receptionist who helped me schedule was friendly and efficient. It was a pleasure to work with both of them!
Ali S.
11/03/2021 12:00:00 SA
I had a leaking pipe and asked city plumbing to visit for a quote. I should thank George, Andy and Paul for giving a correct diagnosis that it is not a regular pipe and it's a fire sprinkler pipe. They called the company that was on charge on my behalf and arrange they come and fix the pipe. All with no charge! Great quick work by this team, thank you
Mark and Brandon arrived on time. Both were extremely kind and professional from the beginning to end. They quickly identified the problem and explained the issue to me in terms which I could understand. They explained what needed to be done to fix the problem and why, and the necessary costs for doing so. The job was done very well and our issue now fixed! I could not recommend Mark and Brandon more!
Big thanks to Chad and the City Pluming and Rooter team for fixing my drain quickly and efficiently! Only have great things to say about booking, service and results!!
Kath M.
04/02/2021 12:00:00 SA
David, Thomas and Peter came to my house today to find a leak that was seeping into my garage. It took a lot of digging through roots and rocks to find a sprinkler line that was causing the leak. While I had their attention I asked if they could clear out a drain line between my spa and pool that was clogged with leaves and debris. They were more than happy to work on the blockage even though it ended up being roots or some solid object that couldn't be dislodged.
The crew was extremely friendly, professional, courteous and diligent. I couldn't be happier with the service they provided. Do not hesitate to use City Plumbing and Rooter. You won't regret making the call. Before today, I would say that I didn't have a go-to plumber, but that has changed. City Plumbing will be my first call. Thanks Dave, Thomas and Peter. You made my day.
Elizabeth m.
10/03/2020 12:00:00 SA
Absolutely excellent and professional diagnosis and repair. Highly recommended!
Also very fair pricing and totally punctual.
I called to get a quick inspection of my home to get quotes and general information for various projects. I received a call back quickly and the phone representative was very helpful. I was able to setup an appointment for the same week and was kept informed promptly of changes to my time frame. The plumber that came to do the inspection, George was prompt, considerate, helpful and respectful of the property and my health considerations. I will be following up for work to be done in the near future.
Shay C.
10/04/2020 12:00:00 SA
Kevin was great!! Respectful and actually fixed the problem. Definitely recommend him and will ask for him again if we ever run into a plumbing issue.
Great guys to work with. Brandon and Luis were very kind and helpful in finding the cause of our leak. Would recommend them to anyone.
Ramiro came out to my condo to clear two clogged drains, in a shower and a bathtub. First off, he was able to arrive 2 hours earlier than originally expected (they called me in advance to make sure it was okay for him to arrive early). Once he arrived, had the shower drain cleared in less than 10 minutes. And then he determined that the bathtub clog wasn't a clog at all. The drain was being blocked by a broken drain stopper which I can replace myself. In the end, he only charged me for one drain clearing. I'll definitely call City Plumbing and Rooter the next time I have a problem with a drain.
Tom H.
04/05/2021 12:00:00 SA
Okay, so get this continuing saga. After the most incompetent job I've ever experienced as a home owner for 30 years, while digging a trench for a pipe, the crack crew at City Plumbing cut my internet conduit and cable. 1. they hid the fact and told no one; 2. they covered the location making it impossible for Spectrum to find and fix the break; 3. like many people, I need to work from home right now and have not had internet connectivity for 10 days. The facts are the facts- decide for yourself if you can risk hiring them.
Richard K.
03/02/2021 12:00:00 SA
Osman came and assessed the issue quickly but thoroughly. Ended up being a clogged shower drain vs main line. Was affordable , reliable and Osman the technician was great.
I could not be happier with this family owned business. They were super prompt when I messaged them about my plumbing issue and was able to set up a time to see me right away. They gave me a quote and it was exactly what they said it would be. Super friendly and reliable service. They were great! Glad I found an honest and reliable plumber
Jay B.
03/04/2021 12:00:00 SA
Great service. I had a clogged toilet and called -- they came out a few hours later and the tech only took a few minutes to take care of the problem. The cost was reasonable and everyone there was polite and professional. I will definitely be calling them again if I have any plumbing problems.
Toilet clogged in the middle of the night. Round plunger and elongated bowl. No suction. Called Johana from City Plumbing and Rooter. Squeezed us in to get the job done. Wife just texted me and said the technician (s)were amazing. With all that is going on right now. Nice to have good people to help in times like this (we only have one bathroom!). Thanks again Johana and City Plumbing and Rooter.
Regards.
Paul B.
Brandon and his team were quick to respond and did a great job getting our leaky sink fixed in a timely matter. Thank you!!
After 2 different companies came to do work on my kitchen sink and did terrible jobs, I asked family and friends for recommendations for a more reliable company. This one came highly recommended for their quick response, friendly staff members & technicians, & great work. I contacted them through the Yelp app & Johana replied within 5 minutes of my post. (I even sent the job post to 4 other companies. Johana replied first.) She was able to schedule a technician to come out the very next day. I received a time window for the expected arrival, & when the technician was running late, she called me with an update. Pablo arrived and within 10 minutes, assessed the 2 issues I had under the sink, figured out the best solutions, & quoted me a reasonable price. He wore a mask & foot booties, & was in & out in under an hour. Super professional, friendly, & knowledgable. HIGHLY recommend this company!
Thomas and Angel were true professional. They came to fix a simple sink clog at my office and they were in and out within 10 minutes. Very kind, intelligent, and caring professional plumbers. Will use again in the future!!
Thanks Guys!
Mike B.
08/05/2021 12:00:00 SA
My shower and toilet flooded in our master bath. George came out with his great demeanor and offered to help me with a couple options, either snake or replace cast iron sewer drains as my pipes are original from 1950s. I opted for the snake option with the risk that my old pipes might give away which is a much larger and costlier project. He removed my toilet, snaked, and showed me the camera view of the clear pipe in less than 90 minutes. My wife and I very happy and back to using it. Someday, when I replace these sewer lines they will be at the top of my list. Total cost was worth the value of this job.
Our water heater needed to get replaced. After shopping around and a few ridiculous estimates, Technician Aram came to conduct an estimate and we accepted this company to do the job. He was on time & professional. He explained everything in details our problem and stated he can complete everything same day. He told us he'll go get everything and will be back by a certain time, which he did and he got right to it. He was done with the entire job in 2 hours! To us, that was fast and efficient. My mom and I was very pleased with this company's service and Aram was great! We'd highly recommend them for any plumbing problems :)
Quick response time.
Great work.
Very reasonable price
Will call again
Thanks Porch
Kyle B.
07/10/2021 12:00:00 SA
David and Bernard came out last min to help with a leak. They were friendly knowledgeable and were almost overly nice about keeping the house clean.
It was a hard job but they took their time to explain to me what needed to be done, and I felt that their estimate was more than fair for the work that needed to be done. David literally risking his life to fix a pipe maybe 20 feet in the air on a ladder with crashing waves!
I'll keep their number handy for future repairs, and would recommend them to everyone! 10/10 would recommend :)
Jerry T.
12/05/2019 12:00:00 SA
My kitchen sink was backing up, there service man(
Javier) was perfect on time did fantastic job in a short time all was done
Great company
Very polite
Fantastic prices
And very clean
Definitely will call again if any problem with my Plaming.
It's been a while since I've felt the need to actually post a review, good or bad, but City Plumbing deserved one. Long-story, but will try to keep it short...ceiling leak in my condo started on a Friday (being on the 1st floor s*cks). Plumber called in by HOA hemmed and hawed, Saturday plumber went MIA. It's now Sunday, so I was desperate to find a plumber ASAP. Rooted around Yelp! and City Plumbing was there. Dog in logo, so gave it a try (because that's how my brain works).
Got an appointment right quick. Thomas showed up on time and was extremely sympathetic and friendly. He quickly was able to assess the situation, found the source, then got to work. It took pretty much all day (maybe 7 hours), but it got done and the leak got fixed.
I have to say, I now feel like I don't have make a rolling list of calls to different shops, and then crossing my fingers for a good plumber. City Plumbing will be my go-to for any plumbing issues (no offense, but I hope there aren't many more). I will obviously be recommending them to friends and anyone who asks from now on.
From Tonya who answered the phone and made sure to follow-up with arrival updates, to Thomas (and Paul) who showed up to fix the problem quickly and thoroughly, I have to say these guys were great.
Megan V.
01/07/2021 12:00:00 SA
Plumbers are notoriously unreliable, so it was really wonderful to find a plumbing company that did what they said they would do! I made a same day appointment, my technician showed up and was very helpful and kind, he worked with me on the issue and took his time to assess my entire plumbing system. Happy to report there were no major issues and no major bill! This was the easiest and best experience I have had with plumbers. Thank you so much!
Alex M.
02/05/2020 12:00:00 SA
Had a leak in our toilet when trying to install a bidet, and also had an issue where a previous plumber had left our dishwasher unsecured and prone to hanging out from under our countertop after working on it.
Thomas was extremely helpful and friendly. He tried to reinstall the bidet with the parts I had, but encountered the same issue and identified a necessary replacement part for a plug in our toilet whose threads had been stripped. The price was reasonable and he even secured the dishwasher the other plumber had left at no charge.
A+ experience, would definitely recommend!
Julia C.
10/06/2021 12:00:00 SA
City Plumbing gave me the best price to snake my clogged shower drain! George came and did a great, quick job. Would highly recommend.
Luis was great. Came out same day for the backed up pipe under a sink. Explained the situation very clearly, provided options and found a good solution. The office is very friendly and helpful in scheduling service. I definitely will have them back next time I need the services of a plumber.
I cannot say enough positive things about this experience from the dispatcher who took my call, to the technician Oscar, and the final price to unclog my kitchen sink! After another company missed their appt. I was left scrambling last minute midday. They got Oscar out to our house within about 4 hours. Oscar was the ultimate professional. Very clean personally and his work area, a no give up attitude, super nice in general, and very consultative for future possible issues. When some plumbers quoted $2-400+ for this service, after all Oscar's hard work, we were left with a $69 bill. What an amazing experience top to bottom! You have a customer for life!
Fantastic, well-run company that I will only use from now on for all my plumbing needs. Luis & Andy were absolutely wonderful. They unclogged my sewer line without any problem and were so helpful in coordinating a camera inspection, which revealed a large hole in the clay pipe. In less than 24 hours, Luis and Andy came back with the crew and machinery needed to fix it. This was a big job and it was performed exactly as they promised for a very reasonable price. Communication with them and their office staff definitely exceeded my expectations. HIGHLY RECOMMEND THIS COMPANY!
Vivianne R.
11/09/2020 12:00:00 SA
I had them put in a water heater for$1200. Later an electric water heater for $1200. Later a new garbage disposal for $600. $1500 two sink repairs. $40 drain cleaning. Now I need a new toilet handle that is broken an they won't come out. I guess they only do jobs for big money.
Truly wonderful customer service in every way. Osman installed a new kitchen faucet for me and he did a wonderful job. I also wanted to compliment Tanya, the scheduler, for always keeping me up to date and so courteously helping when things had to be rearranged. This level of first class customer service seems to be something of a rarity any more, so I'm all the more happy to leave a great review for this deserving company. Genuinely warrants the five stars.
Snarfaluffagus C.
12/12/2020 12:00:00 SA
Our kitchen sink was backed up so we reached out to City Plumbing based on previous reviews. They were able to squeeze us in with a booked schedule and make it out on the same day. Our plumber, Kevin, was a top notch professional, friendly, and did an excellent and quick job. He even gave us a few suggestions to look at like a home filter system, as he noticed a lot of calcium build up on our plumbing throughout the house, and urged us to do some research with absolutely no pressure to purchase through their company. Very friendly and took all the proper Covid-19 protocols, wearing a masks gloves, booties (which we appreciate being an Asian household!) and disinfected everything upon completion of the job. I would highly recommend this company and will be calling them again for future jobs! No more having to worry about getting ripped off. Thanks Kevin!
Great service by George from City Plumbing. Very polite and observant of Covid safety precautions and unclogged our drain fairly quickly. Would definitely use again.
Dmitry K.
02/01/2020 12:00:00 SA
Absolutely fantastic service. Highly professional techs!!! By far the most professional plumbers i've seen in LA. And the pricing is very reasonable! The guys were quick, classy, polite and on top of their game. I had a clogged secondary line in my downstairs shower so couldn't use the water anywhere around the house without backing up and completely flooding my downstairs with... .
The guys gave me a quote right here on Yelp and were at my door within 25min.
Both Thomas and Doug were fastidious, very professional and quick! I added some very reasonable extra to have my drain inspected with the camera and guys' supervisor Paul arrived 20 min later and we could get to the core of the issue. The job was done nicely and very quickly and with no traces of any plumbing issues afterwards. No mess anywhere in the house!
Absolutely recommend this wonderful team to any home owner!!
George and Andrew were super nice and solved the issue quickly. It was easy to set up the appointment and they came within the given time. I plan to use this company again if I need repairs.
We had the best experience with City Plumbing and Rooter. George came right away and helped us with our plumbing emergency. He worked quickly and repaired the issue in no time. We'll definitely be working with City Plumbing and Rooter again. Could not recommend more highly.
Web B.
01/04/2021 12:00:00 SA
We do regular snaking of the main sewer line for our condominium complex. Kevin once again provided us professional, courteous, and competent service. I highly recommend him and this company.
Ben P.
10/10/2021 12:00:00 SA
Chad was very friendly and professional. He was able to fix the clogged sink in no time. Would definitely call again.
Jenny L.
10/06/2020 12:00:00 SA
The guys at City Plumbing are the ones who make this business a five star business. I had a leak and desperately called around. The first person to take my call was Jose. He listened to my needs and found a technician to help me. He told me he needed to call the tech and call me back. His words are gold because he did what he said. Jose did not leave me hanging and called me back to put me in touch with Jamie. Technician Jamie called me. They did not have the part we needed on stock but instead of ending it there. Jamie called multiple places to try and find the part. Jaime offered alternatives to fixing the leak without the specific part. Jamie and Jose are true gems. The leak was fixed! Thank you so much for helping a girl out.
Used them twice. Great staff both on the phone and in person. Both times were able to come within 24 hours of me calling. George came out last time and wasn't able to solve my issue but provided me with next steps and suggestions.
Natalia T.
09/01/2021 12:00:00 SA
We were having problems with the water being stuck in the dishwasher, so we needed to figure out what the problem was. George arrived on time and was able to diagnose our dishwasher issue pretty fast. Highly recommend if you're having any plumbing issues!
City plumbing and rooter helped me deal with 2 pop up stoppers that were not working. David came in, assessed the issue, gave us a price and got to work. He was very quick and efficient to handle the situation. We were satisfied with his work and would work with him and City plumbing again.
Jonas K.
11/12/2021 12:00:00 SA
George and Andy were absolutely amazing. They came promptly, before the scheduled window, diagnosed my problem, and ended up not even charging me for it because it was something I could handle myself. This is the way a business should be run. Kudos!
Kim L.
01/06/2021 12:00:00 SA
This company is wonderful. They are so nice, organized and quick. Had someone out to our house the same night and fixed out kitchen sink fast. And it was very reasonably priced!
It was such a good experience.
They came out the same day I called, in 30 mins. They gave me the best price out of 3 quotes I received from various plumbers. Work was performed quickly and the clean up was immaculate. Thank you so much!
Excellent team! George and Andy rock! Showed up ahead of schedule, neat, tidy and in cute pink shirts! Got to the bottom of my issue in less than 10 minutes! I will use them every time a plumbing issue may present itself.
Tom P.
10/12/2021 12:00:00 SA
Finally, an honest plumber! Under $99 to clear the drain and they didn't try to sell me a bigger repair job!
I'm highly recommend this place. Normally I'm not prefer to writing review,but I have decided to writing this time because this company was great job! At first when I was talking with operator to reques plumber, she was very kind.(so sorry I forgot her name)
when plumber came my home, Kavin was putting on face mask, glove and new shoe covers...everything looks perfect! also He is really friendly and he did professional job even though my requesting was kind funny. I'll definetely would like to ask Kavin next time too if I could.
David came by to look at my sinks today. He was excellent: easy to talk to, safe (wearing his masks at all times), helpful (explained everything that was happening), professional, and capable. Will definitely hire him again.
I hired them today to change a valve and I'm going to give progress report on how my experience was/is.
2/16/21 They called to confirm the appointment today
They called me 40 min before the tech arrives for the heads up
Two techs came over for the assessment, Paul was very friendly and clear about expectations
I got the quote in less tan 30 min after they left
Jeff O.
08/06/2021 12:00:00 SA
George did an excellent job clearing our drain and left the area clean. Would definitely call for service again.
the service went just as I hoped it would, the quote was accurate, the technician came on time, did exactly the work we discussed at the price quoted
now my kitchen is back to normal it's refreshing to have honest workers come and do the job
I have been very happy with their work and professionalism throughout this past year. George has been on time, proficient and knowledgeable about his work. I am glad to be leave the safety of our plumbing in their hands.
Olivia P.
01/03/2021 12:00:00 SA
Patty, Panlo and Jaime were all incredibly friendly and helpful. Great customer service. Highly recommend!
I needed a drain unclogged and two faucets changed and City Plumbing was able to send someone out within hours. David and Bernard did a great job--they were very efficient and polite and explained everything to me clearly. They took care to leave my home tidy. I'm very happy with the work that was done and will use City Plumbing again!
Don S.
07/09/2021 12:00:00 SA
Danial and assistance did a great job fixing my leaking sink. He explained what was causing the problem and then fixed it. Would recommend them Don
Responded promptly and on time as promised. Kevin worked on a difficult clog until he was able to clear it. Price was very reasonable compared to another co. I used about 6 months ago for the same problem. Everything was cleaned up, very professional, reccommened, and will def. use again if needed.
Quick service, fixed everything and reasonable price. David was great. He was very clean and really nice. Thank you!!!!
Rachel S.
02/09/2020 12:00:00 SA
You are so lucky to find this company if you have any leak or plumbing need! I was in desperate search of someone to help me solve a serious neighborhood mystery. For one month every morning my neighbors would ask me about what they thought was a gas leak on my property. The fire department, the plumbers, the septic experts, and even alternate leak company could not detect the leak. Then city plumbing and rooter came to the rescue. They found the mystery leak on my neighbors property right away. The even went to the trouble of using their detector on 4 homes. They are amazing. Reasonably priced and efficient.
Sink was clogged and draining painfully slow until Doug came out and took care of the issue. Above and beyond. Highly recommend these guys. Very legit
My family had just moved into a new house on a Friday afternoon when we realized that there was no hot water due to a problem with the water heater. When I called at 7pm on a Friday night, they answered immediately, found me a technician that could walk me through the problem, and Paul was extremely helpful in giving me the step-by-step instructions to reset the system over the phone. In 10 minutes, we had hot water. Can't thank you guys enough, and will definitely be using you guys going forward
This is a professional plumbing business, and they are quick, efficient, courteous, and honest. They performed a lot of work, and did an excellent job. Highly recommended! Luis, Jaime, and Kevin we're all terrific.
We needed plumbing work done fast and well during a plague. CPR (that is what I am calling them now) answered the call. Thomas and Robert were professional and did an incredible job. I didn't have to ask them to wear masks, any other time that would be very scary. You can't even tell they were busting holes in my walls cause now, those walls are as clean as fresh fallen snow.
On top of it all, they stayed with a SoCal gas rep who found a leak in my gas line. They stayed and help fix the problem at a discount.
I can't wait to call them again except I hope I don't have to for a while.
Excellent, friendly service. Two other plumbers came and suggested to replace our whole shower valve system due to a leak in the hot water handle. The shower plumbing is from the 1950s so I was told they wouldn't be able to find the part. Osman at City Plumbing and Rooter took the time to check for the part at a nearby plumbing parts store and was able to find it. This saved me half the cost.
I have no idea where to start. From the minute I called and made an appointment for an emergency water heater repair... they were on top of it. Family run business that is amazing! Every detail is gone over with you by professionals and very friendly and knowledgeable ones. Every step of the way was amazing. They covered everything from calling me they said they would call... always on time.... and honestly one of the best service providers I have ever worked with. DO NOT USE ANYONE ELSE!!! Thank you Johanna and Louis!!!!
Ross G.
01/05/2020 12:00:00 SA
We had our water go out. Of course on the weekend. Luis came and took care of what needed to be done. Came on Sunday fixed everything. Clean and super good guy. Dealt with our landlord. A rare good experience in dealing with a house issue. Thanks Luis. Highly recommend them!
Megan B.
03/09/2020 12:00:00 SA
Our toilet flodded today, and City Plumbing came out quickly and fixed it for a great price. The employees were friendly too. I will be calling them next time I need a plumber!
Had such a positive experience with City Plumbing this week for a repair in our office kitchen. We had a pretty severe leak, and Manny was here within an hour to help get things sorted. The service was fast, he was super friendly, and the problem was solved with no hassle. We will absolutely use them in the future if we need something!
Glad I called City Plumbing! They were on time, did a great job, and were honest. Osman took his time to solve the problem and was very nice and happy to help. Grateful for his honesty and calling them just saved me a lot of money! Glad I got a plumber that is reliable and honest. I'll only use them from now on! Thanks, Osman and City Plumbing!
Chris R.
05/08/2020 12:00:00 SA
Great Service! City Plumbing and Rooter replaced my two bathroom faucets same day for a great price. Everything was up and running in no time. The technicians were very friendly, the office called back once the job was done to make sure all my needs were met. I would recommend them.
City Plumbing & Rooter is our absolute go-to for any plumbing related issue!! Our first experience with them was when they responded to our emergency request THE DAY AFTER THANKSGIVING when we couldn't get a hold of ANYONE else and there was a pipe spraying sewage water all over our garage! They ended up repairing work by a previous company that totally messed up our entire building's plumber and we wouldn't have trusted anyone else with what ended up be around 40k in whole building repairs.
Today, George came and replaced our garbage disposal and was an absolute hero. They saved us from a disastrous experience with our home warranty company and delivered a perfectly installed, beautifully working garbage disposal! We've been dealing with a broken and leaking one since we moved in a YEAR ago, I'm so grateful to George and City Plumbing and Rooter, they're professional, reliable, and always get us a great result we can feel confident in.
Also, we had to reschedule a few times and I've always had the most lovely experience with their administrative/customer service team. Last year Johana was great and this year Jose has been awesome too! HIGHLY RECOMMEND 10/10.
Our sink disposal stopped working, and Oscar was able to come the next day and fixed the issue very quickly. He also made sure to clean and sanitize all the surfaces afterwards, and put everything under the sink back where they were before. We will definitely use City Plumbing again in the future!
David was awesome!! Turned out to be a bigger job than expected, and he came back another day to give it the attention it needed. Honest and trustworthy -- he will be our go-to plumber moving forward!
Pablo and his partner (I forgot his name) were great. They were careful to put shoe covers on before walking on our new carpet, and they cleared our drain in about 10 minutes. Very friendly and professional. Highly recommend!
Kylie S.
03/08/2021 12:00:00 SA
Our experience with City Plumbing was great! We had a clogged kitchen sink line that was prohibiting us from also using our washing machine. Johana was able to schedule an appointment for the same day. She was polite and easy to communicate with via Yelp. We received a call 20 min prior to arrival then Aram, our technician, resolved the issue for us. We were charged exactly what Johana quoted us and Aram took the time to explain the problem as well as gave us a quote for the long term solution that we'll eventually need to do (replace some original pipes). We'll definitely work with City Plumbing again.
Johnny S.
10/01/2020 12:00:00 SA
This was, hands down, the best plumbing experience I have ever had. Paul was prompt in replying to my Yelp message and assured me that they could fit me in within just a few hours. The technician, David, was very friendly and professional. He arrived on time, explained the repair clearly, and dispatched my stubborn kitchen clog quickly and mess-free. The price was very reasonable. Also, this was the first time I had ever used Yelp to message vendors directly. It worked great, and City Plumbing's use of the interface was perfect. So, hat tip to Yelp, too.
Update** Paul was really disappointed what happened to me and reimbursed me for the visit and a portion of the drywall that they pulled out. A very honorable way to run your company and I appreciated his concern about what I posted.
Julia V.
02/10/2020 12:00:00 SA
Don't look any further, these are your guys! Had a very slowly draining sink that I thought after draino failed it may have to get snaked. Thomas showed up within hours of calling and showed me how to unscrew the sink drain stopper and clear out any trapped hairs that were causing the blockage. And then he said because he didn't actually have to snake it so he wasn't going to charge me! I'll admit, I'm kind of blown away by that kind of customer service and generosity. They have a customer in me for life.
Amy A.
11/03/2020 12:00:00 SA
Luis was super helpful fixing a crappy toilet, no pun intended. My toilet was poorly installed by someone unqualified and wouldn't properly flush. Luis, one of the technicians, came and helped me, totally fixing my problem and being friendly and funny in the process! Great experience
Paul one of the owners called me the next day and was very apologetic about the mixup. He came that evening and fixed the problem. He refused to charge me anything but I will pay him something since he was so sincere about making me happy. I will use them again but make sure Paul is the technician
I had a plumbing issue on Sunday morning and by 1:00 p.m. that same day City Plumbing and Rooter resolved the problem. The company responded quickly and the serviceman, Manny, was fast and efficient. Awesome customer service! Thank you!!!
Trudi M.
10/05/2020 12:00:00 SA
I made an apt through the Yelp app and then they called me to say they didn't service that area, despite the fact that I had given them the zip code. What's worse is that they waited 2 days until the actual apt time to tell me they weren't coming.
My eight-year-old son decided to use too much toilet paper in our toilet - and we ended up with a horrific overflow situation in our bathroom. I found Paul from City Plumbing and Rooter on Yelp and asked for a quote.
Paul was very responsive to my initial message on Yelp, and was able to come to our home that day to fix the problem very quickly. He gave me a written quote and the price was competitive.
Additionally we asked him to replace two toilets seats that had broken - and he did that quickly as well.
In addition he checked our water heater, water shutoff, gas shutoff, and water lines to make sure that they are in good working order. I thought that was going above and beyond!
Paul was polite, courteous, and did an excellent job with our repairs. We will definitely use Paul and City Plumbing and Rooter again!
Recommend!
Did an awesome job - when we had a leaky sink they were out the next day! They even worked with our warranty company to get a claim approved!
We had a great experience with City Plumbing and Rooter. Louis (Louie? not sure how to spell his name) was professional, clean, efficient, and kept his mask on at all times. He came with booties to put over his shoes, which we really appreciated. He installed a new garbage disposal for us, and the price felt very fair. He did a great job. We will definitely be calling them again in the future! Thanks so much!
Oscar with city plumbing and rooter came to work on the house and was able to also fix the sink that was having trouble. He was very prompt and professional and we're so pleased that everything is working properly right before our family comes for the holiday. THANK YOU.. Always recommend them if You need servicing!
So great ! Kevin and Dave were so kind and respectful. They also worked so fast. Issue resolved in an hour with a 4 month warranty.
Reasonable prices and they were able to unclog a drain another company was not able to. David came out and was very nice and did a great job.
Loved Jaime's patience during a very messy situation with the bedroom shower. Jaime went back and forth several times to make sure I got the parts I needed for a temporary fix since the pipes in my building unexpectedly also need maintenance.
I really like the customer service city plumbing and rooted provides. They respond fast and are pretty helpful. Jaime is the plumber that helps me fix my clogged kitchen sink and bathroom toilet. He did a great job!
M V.
12/12/2019 12:00:00 SA
Had a drainage problem with my garbage disposal. City plumbing + rooter responded promptly and fixed the problem in no time. Thank you so much to Jaiyro R. and Luis Z. for your expertise and professionalism. It was very much appreciated. I highly recommend this company.
They are really quick! They finish checking in 10min and they did wear masks. The feedbacks are good too. Love it!
LA.gal S.
01/10/2020 12:00:00 SA
They have been to our house on 3 separate occasions in the last year (old pipes). At each visit they were refreshingly professional. They were able to expertly fix each issue in an efficient manner. Moreover, they were very kind and communicative. I never thought I would actually say I look forward to working with a plumber but they are a joy to work with and have very reasonable pricing.
George and David came by to check out a rusted natural gas hook up for a grill I hadn't used before. They were on time and professional. They determined the existing hook up could be used and did not want payment for the quick visit. The next time I find a problem that needs to be fixed, I am calling these guys.
Nicholas C.
12/04/2019 12:00:00 SA
I had a slow drain in a couple of faucets with deteriorating water pressure. The plumbers went well above and beyond and fixed everything. They were friendly, helpful, and very professional. I will definitely use this company again, and have no hesitation recommending them to others.
I had a shower drainage issue so I called City Plumbing and Rooter as the reviews on Yelp were stellar. Clearly there is a reason for that! Fast, friendly and professional staff. The scheduling process with the front desk was easy and they were on top of letting me know the guys' ETA. Thomas and Doug showed up with gloves, masks and booties on - Thanks for taking extra care during unknowing times. They quickly pointed out the issue and the shower works great now. Definitely using this service again in future and recommending to friends.
Zarin T.
10/02/2019 12:00:00 SA
Paul responded so quickly to my request and got Manny out to help me within a few hours in the afternoon last week when my kitchen sink unexpectedly clogged. I was desperate because it was my only day off from work. Manny was clear in explaining what he diagnosed and repaired not only the clogged sink but also a toilet for me. A+ for customer service and friendliness which makes all the difference, along with great work. I will for sure call them again.
I just want to start of by giving a shout out to Oscar and Thomas for there hard work and diligence in giving great customer service. My problems started off with a flooded laundry room and water raining down from our pipe hanging over garage. I was able to look up this company on yelp and quickly got Oscar out to help tackle what I hoped would be just a clog. He was very polite and eager to fix the problem when he arrived and started snaking. We weren't able to hit the clog from the first clean out and he thought we may need to pull the toilet which would have cost a lot more. He got on the phone with Thomas for assistance to find another way to keep the cost low for me. Thomas came down to the site and checked things out and together they were able to find another access point to see if they could hit the clog from another angle. Luckily they were able fix the problem after using two different snake heads and a lot of effort. I again want to voice my appreciation for not giving up and giving a very fair price for the hard work. Thanks for coming out and taking care of us.
Excellent service from Mike who came on time, evaluated the situation quickly, and made the necessary repairs to my shower. He was clean and efficient. Very pleasant and helpful. Would absolutely recommend them and use them again if needed.
Hanna K.
02/10/2020 12:00:00 SA
Everyone was so pleasant to work with and made booking an appointment seamless! Doug came out and fixed our clog same day, was very helpful, and did the job very quickly! Will definitely recommend and use this company again. Thank you!
Bad timing kitchen clog the night before a dinner party! Requested a quote from them today and they provided a super reasonable quote in less than 10 minutes!!! They were able to come out today. Gave me a two hour window and called when they were about 30 minutes away. Arrived just before the start of the window! Luis was amazing. Friendly. Helpful. Professional. He was able to fix my problem in no time and saved my evening (without killing my checkbook). Thanks City Plumbing!!!
We are so glad we found these guys. We had a plumbing issue for at least 4 years, and none of the plumbers that paraded through here via our home warranty plan bothered to figure it out. Paul at City Plumbing is a great diagnostician. This is a group of family members, friends, and professional colleagues who, after years of experience, decided to start a company together. They are all smart and nice, and are a pleasure to work with. Everyone who came through (it was a multi-stage job) was great and really neat, they always wore booties when they came in the house. Especially convenient is their policy of working Sundays, and charging as a regular day. Definitely recommend.
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