Oscar C.

4/14/2023

Charlie is honest and I will definitely hire his company in the future. He came out to repipe my neighbor's line for a very good price and ask him for an estimate. He came out the next day and inspected my drain with his camera and gave me a fare estimate. But what stood out is he told me I really don't need it! It was a 9k estimate because it was a very long run with a lot of concrete cutting but he didn't try to sell me something I didn't need! I have old clay pipes and I had a couple of cracks and little dips but he gave me his honest opinion and I value that and shows what a good honest business person he is. God will bless this man and his company for the honesty! I will definitely hire in the future and will recommend Charlie's Sewer to anyone!

Shane C.

05/12/2023 12:00:00 SA

For the second time, Charlie's came through. Unfortunately for me this time it was a major sewer blockage due to roots infiltrating a decades old pipe causing an offset. Luis was completely dedicated to finding and solving the problem, was totally transparent as to what he was observing and exactly what the repair entails. The price was fair with the scope of the job.
When they were finished, Luis showed me the long-damaged pipe and, using a camera, the brand new and clear pipe that should last many years.
Again, thanks to Luis and I would highly recommend the company.

Chris H.

05/02/2023 12:00:00 SA

Luis from Charlie's Sewer and Drain is awesome. I heard about them from a neighbor of mine who had a similar positive experience.

From initial inspection to final clean-up of the job, Luis knows what he's doing, works fast, and is a total professional. The crew was great and so was the office as well.

We replaced a sewer line, main line, and a wax seal on a toilet. At each step, Luis was up-front and transparent about identifying the problem, weighing the different options, and letting me know what the cost would be. Next time I have a plumbing issue, I'm calling Charlie's.

Beth R.

05/01/2023 12:00:00 SA

We had a backed up toilet and had another company come out and try to snake it. They said we need to de-scale the pipes or replace the cast iron piping. And they gave us a quote that was quite high and didn't feel right.

We contacted Charlie's because of the reviews. They scheduled our Monday appt on a Sunday. Called to say they could come early. Gave us an estimate that was half the other companies quote. Explained what needed to be done and why. Took photos of the pipes under the house. Sent over a quote via DocuSign. Did the work and left our place clean.

Daniel and Lulu were great to work with. Hoping we don't need their services anytime soon, but if we do we won't hesitate to call Charlie's.

Marvin M.

5/14/2023

Had mainline sewer backed up and the two plumbers I usually use could not come out that day. Charlies came out and long story short they diagnosed the problem and came up with solutions that solved the problem. Because of complications not their fault it took a little extra effort. Luis and team did a great job and cared about your property which I appreciated. For the amount of work they did I think the pricing is reasonable and fair. Thanks again.

Paul B.

4/22/2023

Had Charlie and his excellent crew replace a 4 inch drain pipe and do 4.5 mm epoxy lining on connected 6 inch line. Also involved cutting into and replacing some concrete.

Charlie was very patient explaining the details of the project and pluses and minuses of different approaches.

Price was very competitive and quality of work and communication was excellent.

I highly recommend this company.

Steve A.

4/26/2023

Two thumbs WAY up for Charlie. I called this company when my regular plumber was MIA. We had a toilet that was backed up and a couple of other drains that were slow. Charlie came out the same day, less than three hours after I called! We had never done a hydro-jetting before so I decided to have them clean the entire main sewer line all the way to the street. Charlie was able to use his special camera to see if there were any roots that might become a problem. I was a little uneasy becuase I was at work while they were doing the job, but Charlie kept in touch and sent me photos and videos of the progress on my iPhone.

All of this was great but that is not the best part. After they left and I had paid them, the next day I discovered the shower in that bathroom was backing up. It had not been like that before the work but there was no way to prove that to Charlie. After the work was done somehow it was missed and the shower was not checked. Even though it was not specified when I called and I had already paid him, the next day Charlie came back to the house to correct the problem. He didn't charge extra and didn't give me a hard time. Even though I'm sure he is incredibly busy, he made time to visit again so we would be 100% satisfied. In the past I've used contractors that once you pay them, good luck even getting them on the phone after the job, let alone have them return to fix a problem.

In a world where many service companies try to get done quickly and get out as fast as possible, Charlie's Sewer & Drain is the kind of business that values the customer relationship and looks at the big picture. Because Charlie went above and beyond I will most definitely call them again, and will consider them for larger projects in the future. Thanks Charlie!

Jepoy R.

4/27/2023

I've been using Charlie's Rooter for a long time they are very professional, reliable and they don't charge a lot not like other plumbers. Call this guys and they also know what they are doing when it comes to plumbing problem. I highly recommend this company. Once again thanks to Charlie and your crew.

Barbara G.

5/13/2023

The company was very quick and professional with video of each procedure. A tree had tied up the drain and caused back up flow to the two houses. They hydro-cleared in one day and the cleanup was exceptional.

Jay G.

05/06/2023 12:00:00 SA

I got 3 bids to fix a bad root issue I had in my main sewage pipe. Charlie's bid came in at the lowest price and they did a great job. They explained the process well and did quality work quickly. I would hire them again and recommend their services.

Marina D.

05/11/2023 12:00:00 SA

We had a backed up kitchen sink and an intermittent foul smell coming out of our laundry room during rinse cycles. We called Charlie's Sewer and Luis came out as promised. He was very professional and good about managing my expectations. We ended up hydrojetting to delay future build up in the pipes and to see if that could help with the smell. He also poured some bleach to sit in the drains for a few hours. So far it's much better.

Ryan H.

02/07/2023 12:00:00 SA

you will never be happy if you have to call a plumber, but i guarantee you that you will be happy if you call charlies!

i first briefly met them when my neighbor needed hydrojetting - he had roots, roots, and more damn roots. his sewer was very far down below his house (hillside), and they ended up needing to scale the pipes too. but they did solve his problem so...

when i saw water dribbling out of my clean out / access point last week, i knew *i* had a problem!

tbh, the first company i called was someone that we have used at least 4x for cleanouts, and other things. they spent 3 hours hydro-jetting. but this first company did tell me, they were 'not sure' how clean they got it or how long it would last bc there were indeed thick thick roots in my line, and there were by their estimate two 90-degree pipe curves, which they said were incredibly hard to navigate. they showed me video that they did make a 'small' hole and clearance through all the roots in the 6 pipe. and that water was trickling through that. but they made NO guarantee, that what they did would work. this first company recommended pipe replacement - which costs tens of thousands. (i do understand, that may just be the cost, of owning a property. it is... what it is. and it is high!)

so- the reason i now called charlie's is because yesterday only five days after the first company coming, the cap for the clean out had popped off - and there were signs of more water leaking! it could see disintegrating toilet paper around it, and i thought holy sh*t. yes holy sh*t for real, i mean it is a sewage pipe! i was terrified the line really wasn't any better.

i obviously wasn't going to use the first company again so i asked my neighbor who did his line. he gave me charlie's info. i called today monday and they scheduled someone almost immediately for the afternoon.

cut to daniel and a second tech arriving. i told them everything above - that only days earlier did another company clean out then hydro jet. but that apparently since the lid popped off yesterday, it wasn't enough. daniel told me, he and his colleague will do the best they can do. a bit later after some diagnosis, they showed me vid where indeed there was still substantial blockage. and the 'tiny' (indeed it was small!) hole the first plumbing company made.

anyway cut to an hour later as -- and they call me back after they have gone to work, to check things again because, lo and behold, not only did they blast away everything the first plumber could not, they managed to do it all the way to the sewer! so WHEW. huge huge relief.

they did recommend a liner (several thousand dollars), and i get that maintenance pays. and i am definitely mentally swinging into preventative maintenance mode -- because you don't want to be replacing pipes. (costs tens of thousands.) but- one thing at a time, so let me catch a breath first, now that we have fixed this.

to be fair, daniel from charlie's said, its possible the first company got as far as they could go. and that their equipment wasn't strong enough to go further. the first company spent 3 hours. this new trip with charlie's was just 1 hour, and they succeeded getting all the way to the sewer! so, maybe the first company managed to do 50% of the work. and charlies, the remaining 50%. or whatever the amount. all i know is, the first company could not get to the sewer - they told me this! they said the two 90-degree turns were insane! (i'm sure they are!). and they said the managed to 'poke a hole' through the roots, but not get more than that.

and what i do know is, well charlies managed to complete the job, navigate the turns, blast away the roots (they showed me a clear, wide empty pipe...!) and get to the sewer. so i am WHOLLY relieved and grateful for that.

and they were ultra professional, friendly, clean and clear - from booking the appointment to the actual service.

i have at least 5 plumbers in my address book. i will firmly tell you, that charlies is now #1 on that list. this is one of the best plumbing experiences i've had. they've definitely turned a shi**y situation into one where i could breath a huge huge sigh of gratitude and relief.

CALL THEM! you will thank handsome little ol' me... and then yourself, that you did.

MOST. HIGHLY. RECOMMENDED.

Bertie B.

9/16/2022

As good as it gets ! Today we had amazingly professional performances from Daniel and Jorge who went tearing through a very stubborn blockage as easy as Shaq and Kobe against the Sacramento Kings .
Great company , lovely people and exceptional value . Many thanks

Etchie S.

04/05/2023 12:00:00 SA

Luis was just amazing. Quick, professional, pleasant and super efficient. You got yourself a new client. Thanks for the fantastic service.

Ingrid A.

01/11/2023 12:00:00 SA

I just came off two weeks of using Charlie's, for multiple jobs. First, I had to re-route a pipe from my water heater, which was covered in vines. My (now former) plumber offered to a solution, which I found out later was nowhere near code compliant. (I only found out because I just happened to run into another plumber and talked to him about it). Gio from Charlie's came out and re-routed it properly, and it went really smoothly. Then Gio took a look at the water heater and told me that my (former) plumber didn't install that up to code. So I hired him to fix that too.

I'm working on my parents' house, getting it ready for rental. I had them check out to scope the sewer line, but suddenly I had a gas leak near the furnace. I had them fix that too, which they did easily and competently.

All in all, the are reliable, quick and competent. I'm grateful I found them, especially because my last plumber was apparently doing substandard work and I had no real idea.

De D.

3/16/2023

I thought I had a clogged pipe because my toilet was making some gurgling noises. Charlie came within a couple of hours of my call. Turns out that it was only some air in the pipes making the noises. I'm grateful for the quick response, the honesty and the patience. Super friendly too. Will definitely call them next time!

Evan M.

12/15/2022

I've used Charlie's service no less than three times in the last two years and every time has been stellar. Family owned and operated. Great communication, super accessible, responsive, and professional. Honest guys doing honest work which they clearly demonstrate before, during, and after the work; BEFORE any money changes hands.

Most recently we had Giovanni out to repair a leaking hose spigot. Sprinkler irrigation companies quoted me $400 and Giovanni knocked it out in 30 min, was a delight to be around and talk with, solved mysteries about our strangely plumbed house, and all with a smile for a cool $135. In case you haven't figured it out, these guys are my go to plumbers.

They should be yours too!

John Z.

04/10/2023 12:00:00 SA

Excellent company, explained everything going on with our clog! So happy to find a new plumber!!

Erica S.

9/17/2022

Charlie and his staff are amazing
and did an incredible job!! We
had collapsed clay plumbing
from root damage, he updated
all of the old plumbing in or
home. Charlie is very
professional kept me updated
every step of the way also
provided pictures and videos
with explanation. We're so
happy we found him very
knowledgeable and honest.
Thank Charlie you're our new
plumber!! I Highly recommend if
you have plumbing issues you
(WILL NOT) be disappointed in
choosing this company. My
tenants were also pleased as well
*Rating should be more than 5

Sofia F.

4/14/2023

I work for a property group that manages a big number of houses and these people are inside our favorite providers!!
They are extremely nice in every step of the way: when they take your call, when they call/text you back to schedule the appointment and when they go to the house to perform the job.
Every time a Tenant notifies us about a plumbing issue, I am happy that we know Charlie's because they respond immediately and schedule the appointments within a 2-days maximum period of time.
We will continue working with them and we definitely recommend their service to everyone!!

Alla P.

11/30/2022

Honest and trustworthy!

We had 2 other plumbers come out and spin tails of everything wrong when our sewer pipe and drain and give us estimates of hundreds of dollars to run a camera to diagnose the problem and thousands to re-pipe our sewer drain.

Daniel from Charlie's sewer came out, ran a camera inspection for free, determined there was nothing wrong if the piping and confirmed that everything we heard from other plumbers was completely unnecessary. Saved us thousands of dollars.

D. Y.

12/19/2022

This is the second time we hired Charlie's Sewer & Drain Rooter Company. This morning, we called them to repair a clogged, dripping bathroom sink. The work was promptly scheduled for a few hours later. Luis came to our house both times, he is not only a highly skilled plumber but also a thoughtful problem solver. He arrived masked, put on shoe booties, reviewed the situation, and gave us an excellent price to complete the work in the first five minutes. Luis finished the work in a little over an hour and throughout the process showed us the corroded pipes which were collapsing. He is extremely efficient and does neat and precise work. Luis went the extra mile; he replaced our drain stopper (which hasn't been working for years) and even cleaned the sink and surrounding floor which was a mess from the backup.

Luis is the gold standard of customer service. This is such a great company!

mstori ..

5/19/2022

We had a sink that wasn't draining, and reached out to Charlie's Sewer & Drain Rooter Company, along with a few other companies, and ended up scheduling with Charlie's. I am glad we did.

Luis showed up at the very start of the arrival window. When does that ever happen? Anyhow, he beat me there 10 minutes (sorry Luis).

When I called I was given a flat quote for snaking from a cleanout. I did not expect that to work, and I was right. After the team poked around a bit squeezed through crawl spaces, and took a bunch of pictures for me, Luis presented a couple of options. These were quite a bit more expensive than the initial quote, because it involved a lot more work. Again, I was not surprised. Basically, we decided to replace the drain system for half of the house, and add a cleanout.

It was going to take more time than they had set aside for me that day, so we scheduled another day. Luis showed up at the very start of the arrival window, again.

They worked efficiently and were great about taking photos for me of areas I didn't want to crawl under the house to see for myself. They were also friendly and polite. I would gladly hire Luis again, although hopefully I won't have any need for sewer and drain repair for a long time.

Jon P.

7/24/2022

Highly recommend Charlie's! Recently moved into a new home and had draining issues with our shower. I unsuccessfully tried to fix it myself and quickly realized it was time to call in the pros.

Luis was over at our place within an hour of calling and spent 3.5 hours helping us resolve all our issues. What started as a simple clogged drain, transformed into a massive project. Luis snaked about 60 ft down our main line and found a pretty serious root problem. Just to be safe, he snaked the other side of the house and also found roots. He calmly explained the issues and kept us involved the whole time, showing us the roots on the camera and took us through the various options to resolve.

We decided to proceed the very next day to do a trenchless repair under our driveway to fix, as well as a spot fix on the other side of the house. A full crew showed up promptly in the morning and quickly went to work... more than 4 trucks to support the job! They did an incredible job and Luis continued to keep us updated on the whole process. Explaining what they were doing and the various steps remaining.

They then discovered more roots(!) where our line connects to the street. Again, Luis took us through our options and we decided to do it right and resolve the issue right away. Luis had a new crew out that same afternoon and was able to complete the full project in a single day.

Big thanks to Luis and the team at Charlie's! While it was a serious problem, Luis' attitude and reassurances kept us calm and stress-free the whole time. Hopefully, we won't have any more issues in the near future, but if we do, Luis will be the first person we'll call!

Linda F.

10/08/2022 12:00:00 SA

well, who knew my toilet would poltergeist on me the day I have friends visiting from New England?! Who do you call? Ok, I'll stop being stoopid, but honesty I only have one bathroom in this adorable little bungalow and it was no joke. Charlie's had someone available to come out at 10:00AM, and told me what was wrong, how it happened and fixed it in no time. And he explained what he was doing and why. Turns out Luis was v nice and v cool. Twice the treat. Thanks again to an uber terrific plumbing service. Oh, and the price was so reasonable. A win-win.

Jen L.

10/20/2022

I feel very fortunate to have found Charlie and his team. Sometimes I feel skeptical about a company that has so many 5 star reviews, but it's clear that they are for real. He showed up right away to provide a full/accurate estimate based on his camera inspection and was very upfront about things. Price was so reasonable, especially considering the quality of his work (and made me realize that some other companies were way overpriced). He and his team replaced our entire sewer line from underneath our house to the sidewalk in 2 days, and also created a new and easy access point. They were all so friendly, skilled, experienced, and patient with our questions. Everything was left clean and undamaged, and Charlie performed a follow-up camera inspection at the end to show us that everything was perfect. It's been weeks and there are zero issues with our pipes so far. Would definitely trust them again and recommend to family/friends.

H D.

4/25/2023

Luis came out and did a camera inspection of the sewer line at our request. He spent time to explain what we were seeing, including where all the various lines and connections were and what was happening in each, as well as what the options were for service now, or later. Very thorough and detailed.

Pete J.

03/01/2023 12:00:00 SA

I was having issues with rain water backing up and not draining to the street. Louis came to the house on time and very helpful. Within 5 minutes he found a 3 foot root clogging one of the drains and removed it. The system works great now, just in time for more rain.
I would definitely use Charlie's again!
Pete

Esther C.

10/18/2022

Great work by these ppl. Had repeat plumbing issues due to old cast iron pipes. They were responsive and I appreciate so much that they were respectful of our property, screwing in properly our openings because we just got our house rodent proofed. I was cautious because we were scammed by our previous plumbers.
Charlie's plumbing did exactly as they said. I'd use them again.

Tray N.

11/03/2022 12:00:00 SA

6 Stars for this Company!! My sister Sherri told me that Charlie did her drain & plumbing 10yrs ago he only had 1 truck then.

I made a call to Charlie's for service on a clogged Shower Drain. I spoke to his wife. She quickly made me an appt. Louis called & was courteous, friendly, funny & right on time. He cleaned the area up and wire a Covid mask & shoes coverings.. He helped me understand how to prevent clogged drains in the future. It was fast & painless on my pocket!! And that meant the world to me!!

I will definitely refer this company to my friends & family..

6******Stars Up

Jim G.

4/18/2023

Diagnosed and took care of our drain problem effectively and efficiently. Thank you for service

Elizabeth P.

2/23/2023

This company is the best. We have used their service twice and both times the problem was fixed quickly. They are so knowledgeable and have a great professional manner. I would give them 10 stars !!!

Shin S.

9/23/2022

With this visit I realized how good a simple issue with a simple rate. They arrived and were able to unclog a drain with a single flat rate. I loved that.

And very nice guys.

Yankees T.

10/03/2022 12:00:00 SA

60+ years of roots finally did their thing on our main sewer line.

There's a few things I want when looking for someone to work on our house:

- Prompt (Charlie himself responded quickly and on time both original inspection and on the work day)
- Honest
- No gimmicks (For example, multiple plumbers over the years would show up then tell me they didn't have the right size camera that day or some other deficiency, whether intentional or not...more time off work needed) - Charlie came prepared and gave me all the info I needed to make informed decision all at once.
- Transparent - Quick, reasonable flat quotes. No hidden surprises.
- Great communication - Sent multiple updates through the day. Even a final video recording.

He and his team did a tremendous job digging a massively deep hole, replacing a section of pipe, and relining another section. Friendly team. Grateful that they kept in mind the cosmetic consequences of digging a hole on our property. After they were done it looked better than before.

Dylan G.

12/26/2022

Awesome, don't hesitate! I felt a little hesitant picking someplace in this category, thinking I might have a bad experience. Instead Luis, the technician from Charlie's, totally rocked it. They were quick coming over on a holiday and charged me the same quoted amount for what was a better than expected experience by far. Such a relief. Luis was totally professional, clean and courteous... not sure how else the service call could have gone any better. Saved these guys to my phone book and I heartily recommend them without hesitation. Stop looking and get that drain cleared well now!

Christopher L.

3/16/2022

I can't say enough good things about Charlie and his crew. He's probably one of the most thorough, friendly, and honest tradesman I've ever worked with.

I called to get a quote on hydro jetting our drainage line and to snake our master shower and guest tub. They arrived on-time, were courteous about following masking inside our home, and explained every step of the process patiently and in great detail. Charlie walked me through foot-by-foot of problem areas in the pipes through his very high res snake cam. Don't worry I won't share the massive wad of hair they removed from our shower.

Like most old homes (ours was built in '54) there was a lot of neglect to our drain/sewage lines. After some recommendations by Charlie (which I felt were honest and straight forward), I decided to go forward with some more advanced maintenance and upgrades - these included de-scaling a lot of built up corrosion in our sewage line and then lining it with this epoxy hardened fabric that prevents that build up from happening again. They also installed a sewer line access point outside - a feature that our house didn't have before.

Did I expect to have a 5' deep service hole dug in the front yard today? Absolutely not lol. However, everything we chose to do was justified seeing how this home has survived seemingly 68 years of zero pipe maintenance - the piece of mind Charlie left us with is priceless. Would recommend him to anyone needing basic or advanced drain service.

Lo T.

12/27/2022

Honest. Prompt. Clear. Friendly. A lifesaver!! (Plumbing line backup)

Jeanette P.

4/14/2023

Just want to say THANK YOU for such GREAT SERVICE!!! You are my new sewer & drain rooter company!! And Daniel was the extra BONUS!!! Thanks again. Have a great weekend!!
The day before, I had another person here from In - Sink- Erator to check out the garbage disposal, because it was just spinning and food wasn't going down. He said the pipe was clogged and I had to call a plumber to snake it. They didn't do that, so I called my regular plumber and they couldn't come until next Monday! Uh NO, that wouldn't work for me, so I searched and found Charlie's. I remembered they did some work for a few houses away from me a few yrs ago. They came in 2 hours and cleaned out the pipe. I was so HAPPY!!!! And Daniel the tech that came was so nice and quick and charged me less than my regular guy. They are here to stay for me!!! And thank you to the lady that answered the phone, she was great too, I just forgot her name, sorry.

Ali K.

1/15/2022

One of our bathrooms backed up Thursday night. I called Charlie's Friday morning (yesterday) and their technician Luis was at my home by 11am. Turns out someone flushed wipes. After the initial flag was cleared Luis sent the camera into the main line. One root obstruction was discovered about three feet from the house. The rest of the original clay line looked to be in excellent condition (a few minor root areas). Luis is back today to excavate the area with the roots and replace that small section of pipe. He will also hydrojet the small roots further down the line to ensure we don't have any issues for years to come.

Now to make sure no one flushes wipes again.

Gilbert E.

1/18/2023

Daniel and his team arrived on time and explained the process to cleaning a main sewer blockage showing me the multiple root intrusions. Answered all my questions and advised me that a cleaning for another pipe wasn't necessary. Friendly and knowledgeable. Waiting on an estimate but I'm sure I will scheduling a re-pipe shortly with him to make sure the blockage doesn't come back.

Darrin S.

12/28/2022

These guys are quick to respond, efficient, and very reliable. Luis solved the issue and was extremely helpful with questions we had. Will def call them again

Erin C.

04/04/2023 12:00:00 SA

I've already written a 5 star review for Charlies, but wanted to single out Giovanni Mejia for helping me out today with a stubborn garbage disposal. He we prompt, friendly, and got the disposal working right away.

Stacie P.

02/06/2023 12:00:00 SA

Everything works!
had great ideas, clean fast work
beautiful concrete repair
reasonably priced
On time and beyond helpfull
yes we would recommend Charlie

Sam L.

02/09/2023 12:00:00 SA

Holy crap, I've had a lot of plumbers come by the house but I'm going to stick with Charlie's from now on, especially if Giovanni is the one working. He was super knowledgeable and immediately understood the situation with our (very old) bathtub fixture. He put in a lot of elbow grease to replace the fixture for us and you can tell he is enthusiastic about his work and takes a lot of pride in it, including both the craftsmanship aspect and his wanting to make sure his solution would serve us for a long time to come. Regarding the latter: We inherited this house from my dad, where he fixed a lot of issues by focusing on covering up the symptoms rather than addressing the structural, so I appreciate when professionals like Giovanni are thinking about maintenance and repair in terms of the structural elements so that we don't have problems come up again and again in subsequent years. Giovanni was also very prompt, responsive, and friendly. Can't recommend him enough.

Kevin H.

12/12/2022 12:00:00 SA

Charlie and his crew are the best! They're honest and hard-working and respond immediately when you need them. From the first call, to their arrival, to them getting the job done right and right away, you can count on Charlie. We were having a rough week and Charlie's Sewer and Drain made it better. Charlie is like family now! Best of all, they are a local small business from our own neighborhood. Great work, Charlie! Thank you!

Chris R.

6/15/2022

Booked these guys same day, they called to give me a time frame and came promptly. Super friendly, quick, cleaned up.
Will use again.

Paulanne P.

04/04/2023 12:00:00 SA

I own a very old building so when plumbing problems arise it's been very difficult to find a plumber who can work with old plumbing....My contractor referred me to Charlie's and they came to my rescue within hours...Luis was polite, professional and extremely knowledgeable... In less than 2 hours the problem was fixed...If I have anymore issues I know who to call...Charlie's....it's nice to finally have someone I can trust and rely on who understands older homes and their plumbing needs....Thank You Luis and Charlit's

G H.

10/26/2022

Would give 10 stars if it would accept. Charlie's sewer and drain did a legit job on our trenchless sewer line re-sleeve operation. Great crew, great work, and attention to detail. Left our home looking better before the operation and it was like a 6 ft hole and a giant dirt pile was never there. Highly highly recommend Charlie's sewer and drain to everyone for all your plumbing needs. Support your local plumbing businesses in the Santa Clarita Valley! Thanks Charlie!

Drew E.

4/25/2022

Charlies in general and specifically Luis continue to be amazing! Luis replaced all outflow in my crawlspace when I first moved in a few years ago.

Then Two weeks ago I replaced my sink and added a dishwasher. Tried to do the plumbing myself but 80 year old original vertical pipes were in bad shape and plugged right up. Luis was the first and only person I reached out to. I texted at 10pm on Easter Sunday expecting a call sometime Monday but Luis called me right away!

He said he could talk me through the fix or come out and do it asap. I was already exhausted from the dishwasher/sink which had its own set of non-plumbing problems so opted for Luis to come out.

He came out Monday, gave a fair price quote and the problem was fixed by Tuesday. I've now got a working sink and dishwasher plus an extra garbage disposal to boot - and the fix is going to last way longer than my shoddy attempt.

PS just today I was trying to replace a faucet in my bathroom and the same super old original plumbing snapped in two! I called Luis and again he offered to talk me through a fix myself, which I am opting for since it's not as complex. Can't stress enough that he is doing this for free on his own time because he's just that kind of person.

I'm very happy to have found Charlie's and specifically Luis. He's going to do any and all plumbing for me into the future.

His worker (name escapes me) as well is amazing.

Steve S.

06/05/2022 12:00:00 SA

Sewer line backed up in our house. Within a couple of hours of me contacting them on Yelp someone was at my house and they used a hydrojet to get the sewer going again. They showed me with the snake camera that I had some root intrusion in the line running from the house to the street. We scheduled them to come back and install an epoxy liner to solve the issue.

Very professions, fast, and polite. They kept me informed every step of the way. When they were done, everything was neat and tidy. Would recommend them without hesitation.

Sharmila A.

10/30/2022

We discovered a sewer problem. Luis was so knowledgeable and direct. I loved the honesty. They came in, did the work and were done in 3 days. Luis took pictures too so I felt secure knowing the work had been done properly.

Spike S.

05/09/2022 12:00:00 SA

Seriously, this is the Plumbing Company to call. Don't call anyone else. Just don't. You're not going to find better or more reasonable.

Daniel from Charlie's came out quickly on a Saturday to clear a main line that another Company had just 'cleared' a couple weeks earlier, then it plugged again!

The tech, Daniel, was pleasant and very knowledgeable and brought all the right professional equipment. I was very impressed. After clearing the line with the sewer snake, Daniel used a camera to show how many roots were still in the line (cracked old clay) so I opted to have them hydro-jet to remove all existing roots to buy a little more time. Wish the other co had done that, first. No charge for the camera exam, btw.

Daniel was great. No upsell. Just get to work, take his time, and do it right.

Again, seriously, call these guys. I used to help my family maintain a bunch of different houses and I really really got sick of supposed plumbers showing up in beat-up old pickups with the wrong equipment and having to leave multiple times for hardware store runs because they carry no inventory on their trucks. All the real plumbers I used to use all sold their business and moved out of State! Thanks, California! So glad I found Charlie's! as they are as professional as they get and I will have them return soon to replace an old water heater and install an expansion tank, and down the line, replace the main. Great prices, too!

Thanks again, Daniel! You were the best and all the best to you!

Sarah H.

12/10/2022 12:00:00 SA

These guys are nothing but class and service. Gave them a call and answered all my questions without being selfish. Would 100% recommend. Thank you to whoever I spoke on the phone today.

Joanna W.

9/20/2022

Charlie and his staff was the most professional and experienced service we worked with after moving in to our home! We were aware, from sewer inspection, of a filled drain that is still draining, but is problematic. Charlie was honest and advised from the beginning that they may be able to take care of it with flushing, rather than replacing the whole sewer line. He and a technician came and ran a video in the line, and found that there was not adequate grading, causing water to completely fill the line. Therefore he proposed to create a 55-60 ft trench running from the back to the front of the yard, with more than half that length being a concrete driveway they'd cut through. He was very clear to communicate the scope of the work, the costs, and the time frame, and stuck perfectly to his proposal. What's key is he coordinated with city inspectors and got it all done a week after we first met.

On the first day of the work, Charlie was here the whole day with his crew of 6 men. It was a lot of work and they made great progress. They finished the second day, digging a trench in the front yard that was more than 15 feet deep! Lots of work for sure. Charlie was also here the second day to oversee operations and communicate what they're doing with us. We were out of town during the third day, when inspection occurred, but Charlie oversaw that and everything went smoothly. They then finished the driveway concrete and even created the pattern that was there before. It was dark initially and contrasted with our existing driveway, so I brought that up with Charlie. He was responsive and said the concrete color would fade, though it may not be an exact match to our decade-old driveway. It indeed faded and now blends in well enough.

I could not recommend Charlie enough. His costs were also more reasonable than a couple of other quotes we got. It was a big job digging up the concrete, lawn, and into the main pipe, and they really excelled!

Steinberg L.

1/24/2022

AMAZING !!! After one plumber was unable to conquer our sewer line problem Charlie's Drain and Sewer came to the rescue by a recommendation from a neighbor. THEY ARE THE BEST!!! They brought out all kinds of heavy duty equipment (water sensors, extra long snake cameras, pipe pullers, top quality fiberglass pipe lining, etc.) to get the job done right. Charlie and his whole crew came to help, including Moises, Jose, J and big man Seth. Best of all they explained everything and made us feel very secure that we should never have a sewer line problem ever again. THANK YOU CHARLIE'S.

Also, best logo ever - that too designed by Charlie.

MIguel R.

02/08/2023 12:00:00 SA

Charlie offers the best services out there. Great response time and quality service. Keeps you informed through the process. Would recommend his overall plumbing services. It's good to know that problems will be resolved when you hire Charlie's team.

Guy T.

12/14/2022

Cleaned out our Main line that had roots growing in it. $675 and fast service with great staff. Highly recommend them. A+ Not the cheapest price but fair and worth the extra.

Matthew S.

2/18/2023

Luis was absolutely fantastic. Helpful knowledgeable, nice. They fixed two leaking, broken drains and replaced 30-40 feet of piping under the house that had bellied and was causing clogs. The second drain wasn't even part of the original issue, they identified it and recommended a fix at a fair price -- I wouldn't have ever known it was leaking. He clearly explained everything he was doing and made sure to investigate and get confirmation from me before proceeding. Thanks Luis!

Armia W.

8/14/2022

Charlie's sewer and train router were amazing! They came on time they did a great job and they were super friendly and helpful. I will definitely be using them again!

Cutter M.

1/18/2023

Luis has been by my house several times for a few issues we had with backyard drains. This team is punctual and willing to tackle issues big or small, and always get the job done. Highly recommend them.

Shirronda T.

11/17/2022

Finally had Luis and the team back to install a liner. Luis went above and beyond. Thank you, thank you, thank you.

Thank you for working with us from timing to payment. You guys made what was hard easier on us.

Definitely will recommend you all to people who have plumbing and drain issues.....

Jonathan B.

08/11/2022 12:00:00 SA

Luis was great, fast efficient, transparent. Only note- I was quoted over the phone $125 but at time of payment I was asked for $175. Luis honored $125 because I was not notified that there was an extra fee for removing gunk in the sink. All good all around otherwise.

Katie R.

10/11/2022 12:00:00 SA

This was the second time we used Charlie's and we're just as impressed as we were the first time! We had a backed up kitchen sink and didn't hesitate to call and ask for Luis after the great work he did for us previously. We were lucky and he was able to come over within the hour!

It ended up being a bit more complicated than just snaking through the sink but Luis thought outside the box and fixed it in a way that I know most people wouldn't have gone to the trouble of even trying. He made sure to double check everything and all of our appliances before he left to be sure he fixed the problem. He's also super nice and clean and charged a fair price for all the work he did. I will definitely be recommending him to friends and neighbors :)

Deivid J.

5/31/2022

Charlie replaced both the waste line underneath the house and the sewer line in the front yard. They did an excellent job in under 8 hours and left without a trace. They were able to cover the whole in the front yard with the grass they originally removed. I was impressed.

I would definitely recommend Charlie's Sewer and Drain Rooter Company to any friends and neighbors.

James H.

08/03/2022 12:00:00 SA

Quick, efficient, and very professional service. I reached out in the evening and Charlie and his crew came here in the morning. Highly recommend!

Stan S.

08/12/2022 12:00:00 SA

Charlie and one of his employees came out to see my plumbing issue and provide an estimate. They were courteous and provided me an honest assessment. Some plumbers were telling me I needed to make drastic changes to my plumbing and Charlie was saying I didn't need it. I appreciated his honesty and I would recommend Charlie for your plumbing needs.

Leslie R.

10/03/2022 12:00:00 SA

Called regarding a backup in my kitchen sink. Came as promised at the scheduled apt time the same day. Put on his booties before entering my house, cleared my kitchen sink, showed me what the cause of the problem was. Cleaned the area in which he was working. Very detailed,
professional, and did not rush the job. Highly recommend!

Denae C.

7/16/2022

Daniel showed up with his co-worker on time and ready to complete the job. Unfortunately, my son was still in the shower and so they patiently and kindly waited for my son to finish in the bathroom. They performed the replacement of the tank kit timely and neatly. They were professional, polite and left the space neat and clean. I would recommend Charlie's sewer and drain and will definitely use them in the future. Thanks guys!

Kelsey S.

2/20/2023

Did a huge job, lots of excavation, pipe and sewer replacement, all in one day and left the house and the yard looking almost as if nothing had happened. Showed us what they were doing at every step. Fantastic customer service.

Thomas B.

1/14/2022

We had a bad back up from a blocked sewage pipe. They sent someone out and arrived within 2 hours...on that basis alone I am giving 5 stars. The technician was very friendly and helpful. It was a 2 man job so luckily I was able to help. The price wasn't cheap but considering how quickly they came I considered it a good deal.

Roy P.

02/11/2023 12:00:00 SA

Giovanni checked and fixed the water leak coming from my dishwasher. He makes sure that everything is working properly before he left. He also gave me an advise on how to properly use my garbage disposal. A true professional and people person. Thanks Charlie's. Thanks Giovanni.

Marty R.

11/25/2022

Charlie and his team are very fair and professional plumbers. They came out and helped me with a root clog, and later came back to replace a section of old clay pipe underneath my house. Jorge and Jose did a fantastic job - spent the whole day at the house and by the time they were done I could barely tell a trench was dug out on the side of the house at all. They also installed a new toilet and made sure the job was done super clean and thorough. Very impressed

Tanya S.

12/19/2022

I needed to have the water line connected so I can get water to my new fridge so I called Charlie's sewer and drain. I was able to get an appointment easily. The lady that answered the phone was very nice and knowledgeable. Giovanni arrived on time. He was very careful and kept the work area clean. He was in and out of the house multiple times and would take off and put on the shoe covers each time. They were able to complete the work the same day. Charlie even came out to inspect and assist Giovanni. They were both very nice and thorough. Giovanni was able to check to see if my regulator was working properly before they left. I would definitely use them again if I need a plumber. They took the time to explain everything to me and even show me the work they were doing. Very trustworthy and dependable!

Anthony K.

1/31/2023

Very satisfied working with Charlie. Smart and thorough, had everything he needed, did not feel nickel-and-dimed. Terrific experience.

Susan H.

08/02/2022 12:00:00 SA

What an incredible company! Bryan just came out and he was so nice and professional. Our garbage disposal wasn't working. He showed me how to reset it and how to rotate the blades, should it happen again! He was very tidy- wore shoe gloves and cleaned under the sink before he left. He also showed me what new part to order and said to call him back once received. I am so impressed with the honesty and professionalism of Charlie's sewer and drain. Will definitely be using them again in the future!

Melissa G.

04/06/2022 12:00:00 SA

Very helpful !
Reliable !!!!
Quick service !!!
I Definitely recommend this company to all who needs any sewer and drain services.

Sarosh M.

6/15/2022

We called and they quickly scheduled a visit with us. Bryan came out, on time, quickly examined the problem with our bathroom shower and wrote up a very reasonable quote. He came out the next day, again on time, finished quickly, solved the shower leak problem and did a fantastic job. Very impressive and I would definitely recommend Bryan.

Rebecca T.

8/24/2022

Daniel was excellent! I needed to get a plumber to repair my parents' 1980's Koehler toilet, and they were able to come out to evaluate the same day, ordered the part quickly, and charged less than the original quote. Daniel was great about texting to keep me informed about everything. Highly recommend!

JR O.

7/15/2022

Charlie and team are efficient, friendly and very good at what they do.

They initially came out to unblock our main sewer that 2 other plumbers gave up on. Daniel and George spent over an hour and didn't give up until they figured out the problem.

Ultimately we had to have our sewer line and clean out replaced -- gave us a very fair estimate that they stuck to. They came out, did the work, got the permit and left the property as they found it.

Highly recommended for their combination of work ethic, integrity and expertise.

jayson c.

08/11/2022 12:00:00 SA

Had a leaking toilet valve. Charlie and George fixed/replaced the valve. Thanks again!

Amy K.

12/28/2022

Charlie and Giovanni were amazing. They came the day after I called for a broken garbage disposal. They kept me informed of their schedule and showed up on time. They were both so friendly and explained everything to me. They quickly fixed the issue and didn't even charge me as a courtesy for my first time using them - who does that??? It's hard to find people that you trust - I will always use them now for plumbing needs.

Avi R.

11/09/2022 12:00:00 SA

We do have a water drain problem, called Charlie's rooter service. They sent a crew to do the repair. They found and removed some roots from our main drainpipe and upon completion they checked the pipe for proper flow of water. Three months later after a rainstorm we had a repeat drain problem. I called the company to help with our repeat problem and requested them to send a technician to clear the apparent problem and clear the pipe from the remaining roots. I got a call back from the company and a person who presented himself as the owner refused to send the technician to repair our roots problem again even though I offer to pay their regular charge. He insisted that the pipe needs to be replaced, even though he has never seen or evaluate our drain problem. He suggested I call another company for the repair!

Nick P.

07/02/2022 12:00:00 SA

Charlie was amazing. He showed up and showed us everything we needed to see and was smart and helpful. I'll def call him again!!

Arthur S.

9/13/2022

Just thought I would let everyone know how fast and professional your
company was and will use your services in the future when needed.

Andrew M.

1/13/2023

Incredible service this afternoon from Lewis and Javier. Our call was for a blocked drainage pipe in an outside patio. Not only did they fix it, they also identified a blockage in a sewage pipe and fixed that as well. Extremely knowledgeable and professional, friendly too. Highest recommendation. A+++

Stuart N.

6/21/2022

Short and sweet, the folks at Charlie's Sewer and Drain were friendly, responsive, reliable and thorough. They were professional and their price was also very reasonable.

I couldn't ask for more!

They are now on my recommended vendor list.

Chrissie M.

09/03/2022 12:00:00 SA

100 Stars for Luis and his team. I just bought a house YAY! But the plumbing inspection during Escrow uncovered a massive root problem in the main sewer line from the house to the street BOO! I called several places for a 2nd, 3rd, and 4th opinions. And then like an Angel from
Heaven, Luis from Charlie's Sewer & Drain appeared at my door. He did an inspection, showed me detailed images on their camera and walked me through all my options. In the end, there was really only one option and that was total replacement of the old original clay sewer pipe. Luis' quote was competitive and fair and they could do the work immediately. They showed up promptly when promised, walked me through the entire procedure, answered all my questions (and there were many), and left no trace that they were even there. Stop looking, stop scrolling, stop getting 2nd, 3rd, and 4th opinion. HIRE THIS COMPANY AND ASK FOR LUIS!

Michelle M.

11/04/2022 12:00:00 SA

Charlie and his team are professional, honest and do great work! Other plumbers took forever to come out and give me an estimate and then they quoted me over $6K to replace the cast iron section of my sewer line. Charlie, however, visited my property-same day and used his camera free-of-charge to take a look. He was honest with me and recommended that, instead of doing an expensive sewer line replacement, I should consider doing a less-expensive repair called epoxy brush coating which apparently requires special equipment that most plumbers don't have. The epoxy brush coating cost me less than half of what I would have paid to replace the sewer line and also didn't require any trench digging, which was great news to me because my driveway was brand new. AND he gave a 20 year warranty on the epoxy! This is a solid business, I will definitely be calling them again for all my future plumbing needs. Thanks Charlie!

A. P.

7/18/2022

We had the best experience with Charlie and his team on our sewer replacement. I had gotten three quotes, and not only was his the best, he got us out of spending more money on a section that was not as bad. Upon quote request, he came out the next day for an estimate, and we got a brand new line of sewer pipe the day after that. He was also pleasant to work with.

William C.

06/11/2022 12:00:00 SA

Charlie sewer and drain company were some of the best plumbers we've used. They came out on an emergency, did a great job reasonably priced. We highly recommend them.

Jamie E.

4/25/2022

I contacted them on a Friday morning to get a camera assessment of a sewer line. They got back to me reasonably quickly and let me know that they could have someone out the next day. They showed up when they said they would, the guys were very friendly and helpful and clean and got to the job right away. They initially quoted $275 for the camera service, which seemed high to me, but met a competitive bid. I wouldn't hesitate to use them in the future.

Tigre A.

06/02/2022 12:00:00 SA

In April 2022, Charlie came out within a day to fix our leaky ceiling in the laundry room than was a result of a leaky main drain line from the 2nd floor bathroom. Very very reasonably priced and alot more trustworthy than the major competitors. Excellent communication and explanations were clear and even recommended a handyman to do the plastering of the walls.

A month later, I also used them to replace our garbage disposal and sink seal and Briam came out the next day to resolve the issue quickly!

Been referring them to my friends and family ever since!

Great service and really honest plumbers!

Michael Y.

10/13/2021

Simple problem but I needed a plumber to fix it. They provided a quick and very fair quote, scheduled a time for a few hours after I first reached out, and then showed up on time.

I had asked for proof that their techs were vaccinated before coming into my home. Both techs showed me their vaccine cards, wore masks, and had no problem with either of those things. They did the work quickly, found a secondary problem that they fixed as well -- of course they quoted me the price for the additional parts first.

Price was exactly what we'd agreed upon, and everything was in perfect working order when they left. I'm very happy with their work, would hire them again for sure.

Alyssa M.

08/08/2022 12:00:00 SA

Hello!
We highly recommend Charlie and his team. They fixed our shower drain problem right away and offered a 30 day warranty. They were kind, respectful, and easy to communicate with. They were reliable and came offered to come out within 24 hours of the call. They you for your help! Highly recommend.

Michael M.

04/02/2022 12:00:00 SA

Charlie is the man helped out our company with a bad leaky sink very responsive and Communitive will be using Charlie again for any issues.

Richard W.

6/18/2022

Came on time, rooted out the shower drain and were neat and clean throughout. Hopefully I won't have another clogged drain for many years, but if I do, I will call Charlie's.

David W.

06/01/2022 12:00:00 SA

Luis got it done. Unclogged the toilet, cleaned everything, and even helped fix a loose toilet handle. Price was great too. 10/10 would recommend.

Yonatan C.

5/26/2022

They have done solid work for me in the past but the last 2 times nobody showed up and no call to explain why

Jennifer D.

2/28/2022

Louis came out today to possibly hydro jet the drains. He was so thorough and explained everything great. We ended up put a camera to look and could see the tree roots. That's for another day but very happy with the service!!!

Peter S.

08/05/2021 12:00:00 SA

Luis was fantastic !!!
After 2 other plumbers fixed our clogged toilet...it continued to clog after a period of time. Luis was the first to offer a camera service to see exactly what the problem was and went about fixing it.

So glad that we found a new plumber....

Jessa B.

6/28/2022

Exceptional plumber, person and experience! Charlie is hands down the most honest, and best drain person. I had a 100 year old cracked sewer and was scared about the replacement-but they were so respectful and kept me informed all the time. Also, Charlie is such a quality person he uses something heavier and stronger than ABS that has a longer guarantee AND it was trenchless!!!!!! I can't believe I waited so long to do this, should have done it years ago! Also his wife Lulu is a doll and so professional-she runs the office. I would give them 100 stars if I could! Will recommend to family and friends!

Alok T.

10/04/2022 12:00:00 SA

I rarely put the reviews. I called company office and they told me that Charlie would call me back I got a call back from him and he did spend quite sometime in answering all of my questions around Sewage line repair and giving me suggestions. Charlie and his staff sounds amazing. I wish I had come across them first for my recent Hydro-jetting work. But next time definitely I am gonna call them and you should too for any plumbing needs.

Andrew F.

03/11/2022 12:00:00 SA

Super fast and effective in clearing a bad clog in my shower. Friendly too. Would highly recommend!

Eric K.

11/30/2022

My bathtub was not draining and I needed it fixed ASAP. After reading several yelp reviews for a variety of plumbers I came across Charlie's Sewer & Drain and decided to call. I got a plumber at my door within 1 hour of making the initial call. Louis fixed my drain problem in a professional and timely manner. Very satisfied and will be calling again if I have another issue in the future.

Alison S.

8/15/2022

Charlie came out to check my sewer line and provide a free estimate. He was super thorough and explained everything he checked and advised me on the best next steps to take. I really appreciate how he walked me through everything and would definitely hire him for my next plumbing job. Thank you Charlie & team!

Kathy L.

3/25/2022

I looked them up on Yelp, great response time. Supper friendly, I highly recommend these guys. Knowledgeable . Did a great job, fare price. Thanks guys!

Charlie K.

4/26/2022

My washing machine and dishwasher weren't draining right. I didn't know why or what it was but I'm so thankful my friend recommended Charlie's!
Luis came out and went above and beyond for me. He's a great communicator and very courteous. Before he started any work he explained everything to me. He was able to solve my issue in a jiffy and I really appreciate his hard work and his professionalism.

Jason S.

06/06/2022 12:00:00 SA

Moses came out several times to deal with a clogged kitchen sink. This led to the discovery of a clogged sewer pipe in the front yard. Moses was very good in showing us the actual tree roots that were blocking the sewer pipe with his rooter snake camera. They came back soon after to replace the section of sewer pipe and dug three holes in our newly landscaped front yard. After the project was completed Moses and his team unfortunately did not re-compact the deconstructed granite and replanted several plants in the wrong spot. After speaking to the manager, Charlie, he promised to pay for the repairs. A few weeks later Gothic Landscaping came out and repaired/replanted everything to our satisfaction. I appreciate Charlie being a man of his word and repairing the lawn.

William U.

07/06/2021 12:00:00 SA

Luis and team were lifesavers. As part of our home buying inspection period, we had Luis out to inspect the sewer drain on our new home. Complications led to him needing to return on another day, and Luis went above and beyond when it comes to accommodating our needs.

He gave us a thorough inspection and walked us through all of the things to know, what needed to be fixed now, and what to look out for in the future.

After closing on the house, Luis came out and made a speedy and high quality repair. He ensured I had visibility into every step, understood how the whole system worked and what to expect going forward.

I can not recommend Charlie's Sewer enough based on Luis' expert customer service and professional work! Truly someone who takes his customers best interests and concerns to heart, and gives them a quality service without any semblance of overselling, or giving you something you don't need!

S D.

08/11/2022 12:00:00 SA

Our kitchen sink backed up, Luis came out and inspected the pipe but couldn't see even with the camera. He worked and worked until the clog cleared just enough so that the camera could see into the pipe. The previous owner had apparently been dumping grease down the kitchen skink because there was a giant FatBurg clogging the line. Luis Hydro jetted the pipe to clean it out, and after it was clean, we discovered that the FatBurg had actually been covering up a big hole in my sewer line in my slab. I thought we were going to have to tear out all our newly remodeled kitchen cabinets and flooring because he used a great device to find exactly where the hole was under the slab (pretty neat actually) But Luis did not give up, he tracked where my kitchen sewer line ran and my laundry sewer line 9in the kitchen ran. He then tracked where my two bathroom sewer lines were. He determined he could actually bypass the sewer line under the slab for my kitchen and laundry and reroute it all on the outside of my house. What a relief! He had to come back the next day for all of that work and brought a team with him.

The team worked their asses off in scorching heat to dig a trench in my front yard planters and reroute our sewer lines. He also talked to me about what I may be facing in the future with our bathrooms. Sadly, those would NOT be able to be cleverly rerouted like he did with my kitchen and laundry.

When they were finished, my planters and the concrete that they had to tear up to get to my main sewer line actually looked better than when they arrived.

I appreciate how hard Luis worked on both the diagnosis and the execution of the repairs.

Ryan M.

09/01/2022 12:00:00 SA

We've got a bunch of pretty old plumbing and had a variety of small issues - a couple clogged/slow drains, a rusted-out sink stopper that no longer sealed and leaked under the basin, and a toilet with a misbehaving float valve. Daniel and George came out the next day after my call. They were super friendly and helpful and patiently listened to the issues before starting in, and they expeditiously checked the items off the list, getting everything back in working order in just a couple hours. I had a great experience with Charlie's and with Daniel and George and would definitely use them again. Thanks!

Marc S.

11/15/2022

Professional. Knows his stuff. No nonsense. Came in, fixed the drain, got out. I've used them before and will use them in the future.

Maria M.

3/31/2022

Tub drain was clogged and toilet was making a weird noise. Called this place and they were able to get someone out same day. Luis was so professional, he gave me a call before arriving and put on booties before he came into my home. He also explained everything he was doing and why. He showed me the broken parts and replaced it and showed me his work. Glad I found this place.

Susan C.

3/28/2022

Moises came with a hydro jet to unblock a gnarly root intrusion in an outdoor drain and now all of our drains are clear and rain flows out to the street. They were friendly, on time, took the time to make sure it was all done properly and also worked quickly, the job was done in one hour the day after I first called the company. Recommend!

Bruce R.

06/11/2022 12:00:00 SA

This is my second five-star (plus) review for Charlie's Sewer and Drain. We originally had them to hydrojet our ancient, 100-year-old clay sewer pipe, on which they did a great job at a great price; then, Charlie quoted me an excellent price to completely replace the pipe with polyethylene. When I agreed to the job a little later, Charlie got the permit pronto and scheduled to do it on a day when the city inspector could come the next day.
Charlie and the crew (George, Jose, and the rest) showed up on time, dug the hole on the side of my house at one end and the hole at the end of the property at the other, then broke apart the clay pipe and installed the polyethylene quickly-- in just three hours. I appreciated that Charlie explained things as it went to my wife as well as myself, treating us as equals.
The next day, George and Jose came early to wait for the inspector; inspection went perfectly, and both holes filled and everything left neatly.
Highest, highest recommendation; thanks Charlie, Lulu, and the rest of the crew!

Drew T.

7/21/2022

Luis and Elio did an amazing job. We had multiple plumbers out for a sewage smell and none of them could pinpoint the issue. Luis and Elio found it immediately and fixed it within 30 minutes. Thank you!

John M.

10/25/2022

Luis showed up in time and was helpful explaining what he was doing as he progressed through different ways to fix the major grease build up in our kitchen sink drain. Would recommend!

Robert S.

6/20/2022

Lewis came to look at our issues in the house and was very knowledgeable and friendly. He was efficient in his approach and fixed our tub and replaced our toilet. Fair price and clean workmanship. Suggest contacting him directly after the visit (had to call and remind office assistant to follow up with quote, but he was personally very responsive).

Dave M.

12/10/2021 12:00:00 SA

Finding a reliable plumber these days is a crap shoot. If you do find yourself lucky enough to have them come within the 8-hour time window, chances are you'll get the hard sell on something you probably don't need, and he'll tell you you have to decide immediately to get the house call ($$) applied to the estimate.

Now, let me tell you about Charlie's Sewer and Drain, and their ace in the hole, Moise. He returns calls; he does what he says he's going to do; and his prices are reasonable. Doesn't sound like the plumber you're used to, does it?

Call Charlie's and ask for Moise.

Iliya B.

4/20/2022

I hired last week Charlie's company to do a new drain line outside my home ,
I have been very impressed by the quality and and customer service they provide ,
If I ever will need a plumber they will be my first choice and I will recommend them to all my friends.
Good job guys !

Jules H.

4/13/2022

Highly recommend! The plumbing team was very professional, quick, and clean. Moises was a pleasure to work with. If you're looking for a plumbing service, look no further!

Jennifer F.

8/31/2022

This is my first, but definitely not my last, time using Charlie's Sewer. We had a flood from a broken water pipe that was gushing water out onto the street. Within 1 1/2 hours of calling the company, Lulu had Moises and his team out to help us. They had to dig about 5 feet in from the curb and about 2 1/2 feet deep. It was a big job. They replaced pipe where the leak was, plus about a foot further in, since the pipe was weak in that area. There was no charge for the extra foot - they are interested in doing a job that will last well rather than in charging for any 'extras.' Moises even tightened a weak sprinkler for me that I thought was broken (but thankfully wasn't). Moises was both friendly and competent . I would not hesitate one moment to call 'Charlie' for Moises again.

Greg A.

10/01/2022 12:00:00 SA

Look no further for drain issues!!! Charlie and partner are fast, efficient and on time. Great communication regarding ETA. They thoroughly explained why we had drain issues and laid out a clear solution quickly for reasonable $ $. 10 STARS!!!! (we had a somewhat common hillside drain issue in Mt Washington)

Surf M.

9/24/2022

I'm glad we called Charlie's Sewer and Drain Rooter! Luis is a terrific expert and took care of our plumbing troubles quickly and completely, a leaky slow-draining bathroom sink and a completely backed up kitchen sink are now totally fixed, thanks to Luis and Charlie's Sewer and Drain Rooter Company at a reasonable cost. Highly recommend!

Michael M.

11/02/2021 12:00:00 SA

Great prompt same day service! Louis was fixing our clogged shower drain a couple hours after I called! He was friendly and respectful of our home. Charlie's is my new go-to plumbing service!

Andrea B.

08/09/2022 12:00:00 SA

I have used Charlie's Plumber services for the last 5 years when needed. They are reliable, transparent, and very knowledgeable. I am confident in their services and they are honest.

garry k.

4/18/2021

When I learned from another company that my 100 foot main drain pipe had to be replaced I thought what a nightmare.

I was told my hedges would need to be removed and that concrete would be poured to fill the access holes made in an area covered by flagstone.

Charlie to the rescue. The job was handled in a day (inspection by city morning of day
2. The job was handled quickly and professionally with everything just as before.

If I could give these guys 6 stars, I would.

Larry G.

08/08/2022 12:00:00 SA

Just had Charlie to our house to either fix or replace our garbage disposal. I think I can just fix it instead of a costly replacement, he said. Within a couple of minutes he fixed it and it works perfectly. Saved us hundred of dollars. We've used him before and we are always satisfied. Recommend him highly.

Eric H.

08/04/2022 12:00:00 SA

I'm very happy with their service! They can schedule the quickest visit and bringing the professional equipment right next to you home!

Evan C.

3/17/2021

Calling Charlie was the first time I've needed to call a plumber since we've owned our home for 2 years. I'm a pretty handy guy, so I can usually suss out issues by myself, but plumbing is not my area of feeling exploratory or comfortable.

Charlie came over because I was having a smell from the drains in my shower/bathroom sink. He explained to me WHY you can have a smell like that, HOW the ventilation system works in general (so I could understand the possible issues), then walked me around my property to check the sewage access (which I didn't know I even had...) and explained to me the process I should run through to try to fix this if I wanted to do it myself.

Then he left. I kid you not... he showed up, explained to me sewage lines 101, taught me how I might fix the issue, then didn't charge me and left.

I'm still shocked and concerned I'm being tricked in some way shape and form because people/businesses are not this kind and human.

I will call Charlie's again if I have ANY type of plumbing issue for life. This is what a true customer service experience feels like... and I think it's the first time I've ever experienced it.

I've got to be honest with you: even IF what he taught me doesn't work, and we need to have some real work done on our home sewage system, I will ABSOLUTELY be giving that business to Charlie's, and anyone I know who needs a plumber will be calling him.

What a good man, and a great (intelligent) businessman. This is a simple issue that is a low charge and likely low profit. Why not tell the customer how to (possibly) fix it, and in the process (likely) earn their business for life?

Thank you, Charlie.

Jeff D.

8/25/2022

I called this morning about a backed up bathroom sink (standing water), and had Luis and his assistant here this afternoon. Within 20 minutes, they had the sink running clear again. Very courteous and professional, and they cleaned everything up afterward. Highly recommeded!

K T.

8/25/2022

We had the sewer line backed up and Luis was there same day to stop that from happening and showed us camera footage (he sent a camera down with the pipes) to find the root cause. Which was... roots. We had suspected that we would need to replace the 80 year old pipes at some point and Luis was clear with us and thorough with his and his team's work as they replaced all our sewage pipes. Very professional.

Brent B.

02/10/2021 12:00:00 SA

Whenever I need help fixing any plumbing issue I'm not capable of completing on my own, Charlie's rooter is always there ! Lulu responds immediately on Yelp and has reasonable prices !
I prefer working with Luis. A few years ago I was referred to Charlie's rooter by a neighbor and Luis was the first technician I worked with and , to be honest , he was and is the most knowledgeable , personable , and professional plumber I have dealt with in my years . He has always been on time , is friendly and tells the truth . No BS! Most recently , he snakes a backed up kitchen sink through a clean out and had that line cleared and cleaned up faster than I could pull out my credit card!
Thanks Luis ! Would recommend this company anytime ! Much appreciated

Dennis K.

01/11/2021 12:00:00 SA

Dealing with plumbing is usually a pain
This is furthest from the truth with Charlies sewer and drain
They're one of the most legit companies around
They'll show you with a snake camera if your tubes are messed up or sound
Charlie's a stand up guy, honest to the core
have any issues? Just call them up, and they'll be at your door!

I had to get an inspection done at my home and they came out to take a look. They had a snake camera and he showed me the issues of my pipes. He gave me some pretty reasonable estimates, the guys came out and did a great job, really cool guys, and most of all, I just felt like it was a good job at a good price. Finding an honest contractor is hard, but Charlie's crew was a great find!

Giovanna F.

9/15/2021

Luis and his team did an amazing job on repiping the drain system underneath my house. They also found another pipe leaking and replaced that as well as snaked areas in my home. I can't thank them enough for doing such a great job. Showing me every step of the way and explaining issues thoroughly and their process for replacing it. Luis is very knowledgeable and helpful and extremely great at what he does as well as his team! I highly trust them and will be using them going forward.

Brittany E.

11/22/2021

Moises came to the rescue today! Extremely friendly, helpful, and was in and out quickly.

Aly R.

05/11/2022 12:00:00 SA

Look no further, bookmark Charlie's and don't waste your time calling anyone else. We had three companies out for the same problem to no avail. Charlie came out, showed us our entire line with camera and gave us three very fair solutions to choose from. He also guarantees his work which speaks volumes. Amazing plumber and super nice team all the way around. He even offered to mop the floor where he had done some work. Hopefully we won't need to call on his services again anytime soon but if we do, he is the only call I'll make.

Victoria I.

04/02/2022 12:00:00 SA

Charlie is amazing! We called him for a kitchen drain that had stopped working. He came out the same day, fixed the issue, and even gave us advice on how to fix some things ourselves next time. He was such an honest and fair value, and never tried to scare us or up-sell us as we have seen with some plumbers in the area. Charlie is going to be our go-to from here on.

Jennifer H. L.

7/21/2022

We first hired Charlie's to do a main line inspection when we were in escrow on our house, then called them back about six months later to do the work: clearing roots from our main sewer line, installing a secondary cleanout, and adjusting our water pressure. Charlie came out the same day we called and installed a new pressure regulator in a couple of hours, and Luis and his team arrived the next morning to excavate and clear a massive root that would have caused a backup had we left it much longer. At every step, they were professional, communicative, and quick. Luis also did some work on our bathrooms and kitchen while on site, and returned a few days later to reroute some copper piping and install a drain for our laundry sink. They were a pleasure to work with and I highly recommend.

Lbarbados38 ..

7/20/2022

Our regular plumber is out of town , so thought I'd try someone new. Had Daniel come out to root out part of our sewer line, a recurring problem we have. Daniel was pleasant but informed me that the price of doing the job was jumping from $175 to $475 because he needs a second man to come out and help him lift up the auger snake machine up a 2 foot step. Now let me repeat that- the job price MORE THAN DOUBLED because they did not have 2 guys in the truck. I sent him on his way. We have had drains snaked dozens of times over the 25 years we've lived in this house, not once has a crew shown up with one guy, then try to charge double to actually do the job the job I called for them to do! What kind of way is this to run a company? We can't be the only home in LA that has a step to go up. You wasted my time, Daniels time, and now we still have a clogged line that needs to be cleared. The only good thing I can say is that he did not charge me for the service call, or for putting the camera in to look. That's why it's 2 stars instead of one.

ADDING A RESPONSE TO THE MANAGER'S MESSAGE BELOW

Hi Lulu, in response to your comments on my yelp review.
1. The quote for $475 was NOT for hydrojetting. The $475 was for rooting only. He explained that because he had to call in a second man, the price for ROOTING ONLY was $475. He quoted me $575 for hydrojetting. In fact, I know this is the case, because he told me It's only $100 more to do the hydrojetting . I asked him several times, this is the price he quoted me. Why did I keep asking him? Because I couldn't believe he was going to try to upcharge me so much. If he is telling you anything different, he is not remembering the conversation correctly. If I could have refused the hydrojetting, and had him do the rooter job for $175, I would have done so. He did not give me the option.
2. He made ABSOLUTLEY NO MENTION of the tiles. Our house is old, we don't care a bit about the flooring. If he had mentioned a single word about damaging tile, I would have told him not to worry about it. Except that he didn't mention anything about the tile. He kept mentioning the step up,
3. You are missing the point. If your company charges double for a two man job, please have your people on the phone explain that up front. I would have never wasted my time or Daniels time if I had known. There is no other plumber in the 25 years we've had this house charge double the original quoted price when they show up.
4. Yes, Daniel was pleasant and explained everything to me. I just wish he could have rooted the drain, which is why I called you guys in the first place!

Joycella G.

04/11/2022 12:00:00 SA

Had a clog last night, reached out to various plumbers. Charlie's Sewer replied quickly and was able to come by first thing this morning. They were professional and very helpful. I would recommend their services.

Isabelle B.

12/19/2020

There's a reason this company has 5 stars. IF YOU ARE IN ESCROW AND NEED A HOME INSPECTION LOOK NO FURTHER!!!! We hired them for a sewage inspection. We were told the sewage line was replaced on the property we're in escrow on. Our inspection found that not only was it not all replaced, but the job was done poorly and there were 3 locations of root buildup which were bad. They helped us hydrojet the roots, and provided videos and a cost estimate for us. Extremely professional experience, and we will definitely hire them when the time comes for sewage repairs!!!

Also, pretty sure they are family owned and run which makes me so happy and want to support them even more.

Verna V.

11/04/2021 12:00:00 SA

Great service! Fast, efficient, clean, and friendly. Reasonable prices and they even fixed an unrelated issue with our garbage disposal at no additional charge. Wouldn't hesitate to use them again.

Uju O.

06/06/2022 12:00:00 SA

Luis was very patient, effective, efficient and knowledgeable. He took his time to explain what the actual problem was and the process invoked. He knows his job very well and he saved me a lot of money and headache. Thank you Luis.

Alec B.

9/22/2021

After struggling with my second floor drain for 2 days decided to give Charlie's a call. They certainly did not disappoint! Luis killed it got my drain working and I'm back in business ! thank you so much guys!!!!

Corinne M.

06/04/2022 12:00:00 SA

I highly recommend using Charlie's Sewer & Drain, they are AWESOME! LOUIS was the best plumber I have ever dealt with and he answered every concern and question explaining things in detail. We had two different blockages in two bathrooms. They were very fast replying and arrived within a few hours. They sorted the problem and were incredibly clean, and gave us a great price.

Fred M.

11/04/2020 12:00:00 SA

Response to the business:

That is a compete lie, I called at at 11am. This response from business yet again shows their dishonesty.
Also nobody asked your technician to remove the toilet! We do have cleanouts. Your tech just didn't feel like showing up to this service call and tried all possible excuses to not come.

And just FYI, I had a different company come after hours and they sneaked the line using our 2 clean out and cleaned it on 20 minutes. So why couldn't this be done by your tech? Seems like a simple and common task!

Update on response:

No, I'm not confusing with any company as you guys are the only company I called. This is the whole point. And yes I remember your tech did call me few times and told me he spoke to his boss.

Jeff S.

2/17/2022

They came the same day and were extremely nice and caring. Had flooding in my house and they fixed the issue quickly and didn't overcharge. I highly recommend them

Robbie R.

04/03/2022 12:00:00 SA

We hired this company to replace a sewer line to the city line. It was on a hill side and a rather difficult task of digging a trench to run a new sewer line. Daniel and his crew came in and did a stellar job with no issues or complaints. They were extremely professional, courtesy and kind. Daniel was very communicative, responsive and explained the job requirements clearly. We highly recommend this company and especially Daniel and his crew!!

Edward S.

01/09/2022 12:00:00 SA

I'm a General contractor and have worked with Charlie's sewer & drain a few times now and value the importance of having a camera on-site along with the ability to clean roots and find trouble spots all in one. Not seeing the problem and viewing the cleaning afterwards never made a lot of sense to me. So I advise using a company like Charlie's that offer both services.

Jordan O.

07/08/2022 12:00:00 SA

Luis is as good as it gets. When another company would not even touch the disposal for less than $500, he unclogged it for $95 and showed me how it had been improperly installed and was in danger of leaking - which was very clear once he pointed it out, the last guy had done a really shoddy splice job and took advantage of my ignorance. Luis installed new materials and showed me exactly how it runs, how it is now configured to perform correctly for years to come. And the whole job was under $250. He took his time until I could operate it purringly to my satisfaction. Great guy, great and super responsive company.

Ward B.

07/07/2022 12:00:00 SA

I needed an expert evaluation of a sewer line problem and Charlie promptly fit me into his schedule. He sent a camera into the line and gave me a good sense for what my options were, all without cost. Will definitely use Charlie in the future on any sewer line issue!

Aden I.

10/30/2020

Fast, efficient, affordable

I made a large number of estimate requests and most of them came back with let's talk and no estimate or a very high estimate. Charlie's scheduler Luis came back with a fair estimate and date. Charlie was in and out to solve the problem in our sink.

Very happy with the price, service and process and will use them again. You need to hire Charlie right now. Thanks for a great job Charlie!

Richard C.

6/22/2022

I asked for an estimate on some sewer work. Charlie's team came out and looked over the project. The Techs said I would get an estimate in a day or two. I texted back and I was told the office would get in touch with me, One week later and I'm still waiting for it

Lindsay D.

05/09/2022 12:00:00 SA

Yelp did not let me down. Daniel and Jose were amazing. Daniel is so patient and took the time to explain exactly what was going on, answering all of my questions until I understood the issue. He showed the images from the camera which was super helpful. Daniel was very thorough and did not just look for the quick fix. They went above and beyond. Since I had a blockage, I was prepared to clean up a mess when they were finished. I didn't need to because they cleaned it up for me. I am so appreciative. Pricing is very fair. I highly recommend Daniel and Jose.

Josh P.

01/01/2021 12:00:00 SA

We had a backup in one of our toilets that became a much bigger issue.

We were able to schedule a free quote within 2 hours of our call. Louis recommended installing a dual clean out that would save us from future problems. They explained the problem and solution clearly. They went over all the parts they would be using, showing the of the quality of the components they would install.

Not only did Charlie's come over promptly the next day, but even on New Year's Eve! Louis worked efficiently and got our job done in a half day. They took all the necessary Covid precautions, keeping distance, wearing protective shoe coverings / gloves, and masks.

We compared with several other plumbers, and Charlie's prices were quite fair. They are definitely in our list of trusted contractors. Highly recommended!

Diana V.

10/28/2021

Very accommodating to my schedule and straight forward with what the issue was and what needed to be done!
These guys were so patient with working around permanent fixtures blocking access under the sink

Connie H.

10/11/2020 12:00:00 SA

Wow! Ramon showed up in thirty minutes and cleared our kitchen sink in 15! So happy with this company. They delivered on their ad, no up selling or nonsense. What a great relief. Highly recommend this company!

Alison C.

5/21/2022

We regularly call Charlie's Sewer & Drain for all our plumbing emergencies and related work. They are fantastic. Always super helpful and available even on weekends when most emergencies tend to happen. Their staff is a pleasure to work with. Today we called them for a water pipe burst after a pipe broke due to an unrelated garden project; water was gushing everywhere. Bryan came to our aid immediately to address the crisis and did a great job. He repaired everything quickly, without issue, and our problems were solved within an hour or so. We are always grateful for Charlie's services. Thanks to Bryan for helping us today and for an excellent job (as usual)!

Anthony Q.

7/21/2020

They came at short notice to evaluate the leak situation. That was great!

I contacted their office after that TWICE to try to get a proposal written up. A price estimate for a certain procedure so we could move forward. Wasn't trying to collect estimates. I just wanted the job done.

The office was nice, they picked up the phone said they would convey the message. The plumber who came to visit the site went AWOL. No response? Never got back to me. Never even told me that he was too busy and would have it later? He also quoted me some seemingly very high prices when he was there which didn't bother me, but there's NO excuse for poor communication. I know some companies do this to repel jobs that they are not interested in, but it says a lot when you have the wherewithal to communicate.

Carol P.

8/30/2021

Excellent customer service both on the phone and in person. Moises was very personable explained the situation in depth which I really appreciate as other parties were involved. Reasonably priced, I would recommend this company.

Tiffany B.

8/22/2019

I had root intrusion in my plumbing. I was having the pipes snaked multiple times a year. Finally the pipes were backing up so bad I could not use one of my bathrooms anymore.

This is where Charlie comes in. Charlie originally came out to snake the pipes for me again, but at the end of the day I finally bit the bullet and fixed the situation for good. I am so glad I had Charlie perform the work! His team replaced old rusted galvanized steel piping under the house. They also replaced another section of pipe under some tile that had root intrusion.

(1) Charlie and his team were prompt and on time. Showed up shortly after 8am and worked until about 8:30pm to get the job done.

(2) His team did a very thorough job and did not leave a mess for me to clean-up. They stayed late to make sure the work area was clean and scrubbed down before they left.

(3) Charlie was there to oversee the work personally. He had about eight guys there working. He explained everything to me every step of the way to make sure I understood what was going on.

(4) Charlie's pricing was very reasonable.

(5) Charlie pulled his team together on very short notice. Basically I confirmed I wanted to do it and the very next day Charlie was out at my house performing the work.

(6) Charlie guarantees his work for a lifetime!

Finally extra kudos to the awesome guy on Charlie's team that crawled under my house and worked to replace the plumbing. The area we needed to access was so small and tight he was the only person who could fit. He worked under the house for hours to get the job done. Thank you!

Small or large job, I highly recommend Charlie and his team!

Aiva I.

7/15/2021

We used Charlie's team for our pre-purchase home inspection and had a great experience! Love that they provided a video of the sewer line inspection and clearly explained the whole process. Would recommend!

Nick B.

1/14/2022

Charlie and his team were terrific. I had 80-year old cast iron piping that needed to be replaced under my house and connecting to the main sewer line. There were several challenges and Charlie did a great job explaining the different options and pros/cons of each. I can now feel confident that things are working as they should. I would not hesitate to call him back for any plumbing/sewer issues and will be adding him to my rolodex! Thank you, Charlie and team!

Nathan C.

12/13/2021

ROCKSTARS and LIFE SAVERS. Luis and his team are just amazing. His call back response time is on point. He is extremely knowledgeable, patient and easy to work with. He spent the time to make sure I knew exactly what was going to happen and how. Louis went above and beyond to deliver the best service possible!

Jason H.

9/22/2020

Having a mainline sewer problem is not something you want to hear.
Louis was my contact he was so easy to deal with. I couldn't be there during the process but it didn't matter he kept me up to date with texts and phone calls, he shared 15-20 photos during their 60ft trenchless work on the sewer line.
Only two small excavator holes were dug, when they finished they put everything back just like it was & threw in a FREE clean out near the city/property line. I can't recommend this business enough. Thank you Louis we appreciate your hard work!

Jason & Christine

Vivian F.

10/28/2020

We called last night for a stopped up kitchen drain. First thing in the morning we received a call that they would be here between 10-12 am. Ramon showed up at 10 :30
Ramon was very professional, well dressed, and explained immediately what was going on. He wore his mask through out his work. He has kind and efficient. I recommend this company to anyone that needs good friendly help. Thank you Ramon you get an A+

Joyce C.

4/20/2022

BEST PLUMBERS OUT THERE! Can't say enough good things about Luis and his crew who helped us with a root invasion issue in our sewer line at our rental property and again with a complicated sewer line replacement at our personal home. Both systems are now working perfectly. Luis, the project lead, took the time to carefully research our projects to come up with the most effective solutions. He does nothing but top-quality work and is honest, reliable, and a pleasure to work with. We now rest easy that the plumbing at our homes have been properly fixed. We'll never use another plumber again!

Kristie A.

07/07/2020 12:00:00 SA

Needed a plumber for the business I work at and went to my fellow Yelpers to find the one!

Charlie's showed up when they told us they would.
Investigated the drain issue, gave us an estimate (which was considerably lower than their competitor) and cleaned out 3 drains.

Less than an hour later our drainage problem was fixed. Tech was friendly and professional.

Thanks for the same day service Charlie's!

Lisa D.

04/06/2022 12:00:00 SA

So great! Totally recommend. Honest, on time, efficient, good rate, and so nice. Will never use anyone else!

Kristin B.

07/11/2020 12:00:00 SA

This is a professional. fast and affordable service. What more could I ask for? I asked for an estimate for a slow shower drain, and I received the estimate in less than one hour. I set an appointment, but due to my own schedule I then needed to cancel and reschedule - all of this was very easy, and Lulu is very kind and courteous. Ramon arrived very punctually for the service, and it was quick and exactly what I asked for an needed. I am thankful I was able to find Charlie's Rooter!!!

My only negative is that sometimes they are too busy to return messages.

Shenping W.

4/26/2021

Very personal job and help me a lot. My kitchen can 't use almost two weeks. Only 15min they cleaned grease in the sewer. thank you so much!

J B.

4/27/2020

Charlie's proved to me one more time they are a great company. Unfortunately, we needed their services again with a different clog than we had almost a year ago. This was a much easier kitchen sink clog, but I couldn't mess with it (bad back) this time. Luis came out and I tell you, this guy is the ultimate professional. Equipped with clean gloves and mask (very important) Luis quickly solved our kitchen sink clog. Last time Charlie's came out, I thought what a great company. Well, today's visit proved to me that it wasn't a fluke. These guys
are the best !!!

Al H.

6/30/2021

The guys were awesome. They arrived timely as they said they would. They were clean and respectful. They were qualified and courteous. They diagnosed the problem and straightaway remedied the issue.

Robert M.

08/12/2019 12:00:00 SA

So a few months ago I contacted a number of plumbers because I wanted to get an inspection done on my sewer line, really just to make sure everything was flowing properly. Charlies's Rooter contacted me and stood out really due to their customer service. Responses were prompt and professional. The inspection was reasonably priced and once that was down we found out there was some minor work that needed to be done.
Today Charlies came in to fix a clay pipe that was no longer flush with the one leading from the home. Also, two new clean outs were added for easier access. Cost for project was definitely hard to beat.
This is just phase one of the project, looking forward to working with this team again! Thank you guys for your work!

Leslie G.

1/30/2022

Replacing an old clay sewer line was not in our plans. We had three bids. Charlie was the only one to fully assess the problem by clearing the line so the camera could go past the blockage. The way the pipe was angled made it potentially difficult to navigate and was going to result in having to replace the existing driveway. Charlie was able to creatively address the issue, so we were saved the expense of replacing the entire driveway. He clearly explained the pros and cons of each option. There was no hard sell, and his price was fair. On installation day, his six-man team showed up on time and executed a very difficult job. They left the area looking exactly as they found it. A special shout out to Lulu and the office team. We highly recommend Charlie and his team.

Dino D.

03/11/2022 12:00:00 SA

Luis and his partner came out 10 minutes before the two hour service window began. They finished their work in about 35 minutes at the quoted price, which was among the lowest I had received. They also wore shoe covers and masks. Very satisfied!

Matt R.

09/03/2021 12:00:00 SA

Answered the phone when I called and scheduled an appointment for the next day. Luis was very friendly and professional. Showed up within the scheduled time window. Fixed my clogged drain issue. Informed me of costs upfront. Kept me informed about the inspection and provided recommendations to prevent recurrence by eventually replacing a corroded section of metal drain pipe with ABS plastic. I was very satisfied with the service provided. Not only would I highly recommend them to others, I would absolutely call them again for any drain/sewer plumbing issues.

Brian S.

7/22/2021

Within an hour of calling my sink issue was fixed. Our plumber was great and went above and beyond explaining the issue and solving the problem. Thanks!

Fritz B.

12/03/2020 12:00:00 SA

Highly recommend Luis and his crew. Terrific job replacing my clay main line after hydro-jetting and inspecting it a few weeks prior. Easy to work with, reliable, clear communication, highly knowledgeable and fast. All on one day he did 50ft of trenchless replacement w/ three 4-6ft holes, new 2-way clean-outs, and a spot repair of the concrete driveway! Concrete work was also good, clean diamond-blade cut, rebar, smooth surface finishing. You can barely tell the difference. If that wasn't enough, Luis went above and beyond with a camera inspection of the pipes beneath the house and some great advice and recommendations for my backyard drainage and area drains. Fantastic experience and zero headache.

Vladimir A.

09/04/2019 12:00:00 SA

OK, so I got a major clog in the kitchen. My plumber never called me back, so I decided to go with Charlie's. Ramon was here within an hour after I called, he recommended the Hydro jet cleaner so I went with it. The job was done in a very timely manner, and very professionally! I then googled what the Hydro jet cleaner is, and I feel very happy that I listened to Ramon! From now on I'm only calling Charlie's Rooter service.
Thanks Ramon!

Joe D.

02/09/2022 12:00:00 SA

Great company and team. I've used them for multiple repairs over 2 years and always had a great experience. Fair pricing for a reliable service.

Sina S.

1/25/2019

Isaias is the best!!! Thanks for the fast friendly prompt service!!
Will recommend service to others!!

Em K.

08/01/2020 12:00:00 SA

These guys are top-notch. I had a new toilet sitting in my room that I bought pre-covid, and it sat there for a few months. Well, I finally pulled the trigger and called up Charlie's. I wish I had called them sooner.

They arrived masks on with booties in hand. Luis, who was the technician that came out, talked me through the process and made recommendations. He made the installation a breeze. Thank you, Luis!

I know there are a lot of choices on yelp, but this should be your first choice.

Don K.

02/11/2020 12:00:00 SA

This was second time I've called for service and I'm very satisfied with work they did on our toilets. On one of the toilet we had a rubber ring replaced and the this time fixed leaky/runny toilet. Both Louis and Romo were professionals. I highly recommend Charlie's.

Michelle B.

12/05/2020 12:00:00 SA

Luis was fantastic; on time, accommodated my request for a call instead of ringing the doorbell, reasonably priced, and fixed the problem. We will definitely use their services again!

B K.

06/07/2022 12:00:00 SA

wow what an amazing service! between calling to schedule an appt to showing up and fixing my clogged shower was all under 4 hours. yesterday I had someone else out here that took 3 hours and lots of fancy tools and told me it would cost 2k and the entire day to fix a clogged shower. thank God I called Luis, he was super professional and friendly and fixed my clogged shower within 5 min for a fraction of the price I was quoted by the other guys.

Gina M.

6/29/2020

Today was a really hectic day but I am so grateful that Charlie's sewer & drain was able to solve our issue right away.

This morning I woke up and my entire bathroom floor was flooded. Turns out there was a leak inside the wall.

Moises & Elio got to work pretty quickly in replacing the galvanized pipe. They were clean, quick and efficient.

I am so grateful for Charlie's Sewer & Drain! Thank you so much for helping us out today!

Royal C.

06/09/2020 12:00:00 SA

I had a Sink P-Trap that needed repairing, so I found Charlie's here on Yelp. Made the call, and had an appointment for 30-45 minutes after the call was made. Within the appointment timeframe, Moses drives up, assesses the repair that needs to be made and gets to work.

Very professional, great attitude, and kept the kitchen clean. He finished the job in ~1.5 hours and did fantastic work.

I will be calling Charlie's again in the future and will be requesting Moses for future jobs.

Happy customer.

Deana B.

8/31/2020

Charlie's came to my house today to replace old clay pipe in my front yard. Ramon took the time to explain what he and his workers were doing and why. The holes they had to dig were put back in the shape as they found them including re-planting a bush. They were reasonably priced, on time, courteous and did an excellent job. I would use them again. Thank you Ramon.
Deana B

Katharine B.

1/22/2021

We've been having drainage problems for months and nothing seemed to work. So we finally called a plumber to come and fix the problem and right away after calling this number, they sent one in a couple of hours. Ramon is the plumber who came in to fix the problem and he is super nice. Not only that but he took an extra mile to get the work done! He is honest and would for sure recommend him to family and friends if they need one!

Monica C.

6/28/2018

It was 8:30PM and I had come home to my whole front yard filled with... gross stuff and toilet paper. (Don't want to be TOO explicit!)

We needed someone to come out, like right then and there and I went onto yelp, and found this company. I had called about 5 times and no one had answered but then received a call back from Lulu. She answered all of my questions and was very helpful. She told me that Ramon would be out in about an hour or so and actually texted me when he was on his way (only took 30 minutes!)

Ramon was SO sweet and so helpful! He was determined to unclog my pipe as smoothly as possible. He explained to me that because of the HUGE palm tree in my front yard, it could be roots that is blocking the flow.

They accepts checks - which is so convenient!

I recommend this company to anyone.

Charlie H.

1/13/2021

Louie was awesome. Extremely personable and very knowledgeable. He did the job efficiently and explained everything the whole way through. I have every bit of confidence that all of these five star reviews are completely legitimate as that was the experience I received. I will definitely have this company back in the future..

Aaron K.

5/14/2020

I cannot recommend this company enough. We were fortunate enough to have Luis as the lead plumber to come out and inspect an issue we were having with our sink. This was the THIRD company we called for an estimate. First company tried to Hydro-jet and when they couldn't fix the clog, they looked in our crawlspace and found a significant leak underneath our house from our kitchen/disposal pipe. They took pictures of that area as well as the rest of the pipes under the house and showed us how all the pipes were very old and were in danger of bursting very soon.

The SECOND opinion told us they were not terrible, and that we had a couple years in most areas. Recommended we take a wait and see approach.

Luis and his team (without us telling them about the other recommendations) said that we had a significant leak that needed fixing under the kitchen sink, and that there were a few areas that would need replacement likely in a few months. Told us that our sewage pipes were the main ones he was concerned about and that WHETHER WE GO WITH HIS COMPANY OR NOT, that we replace in 2-3 months. He consistently made note of the fact that he didn't want us to feel we HAD to go with their company, but that whatever company we go with should make sure to do X, Y & Z for us.

We felt taken care of, and we learned SO MUCH. We had them repair our sink/disposal leak, called our family to see if they felt the estimates to replace all pipes under our house was Fair and ultimately ended up going with Luis and Charlie's Sewer and Drain to replace all the pipes under our house.

We also were given a 30-YEAR WARRANTY (20+ years more than all other estimates). Excellent service, and a pleasure to work with Luis. We'll be continuing with this company for all our plumbing needs moving forward -- no question.

Debbie C.

10/14/2020

Needed my laundry room drain hydro jetted and used Yelp to help me find a company I could rely on. I'm so glad I did. I used Yelp messaging and Lulu got back to me quickly and with an estimate and an appointment time. She was very helpful. Luis arrived at the scheduled time, assessed the situation and explained what needed to be done. He got to work and cleared the drain. He was so courteous, friendly and very professional. Two weeks later and still good -- no more water backing up from the washing machine drain! Woo hoo! Will definitely use Charlie's again. Thanks so much, Luis!

Isabel S.

12/05/2020 12:00:00 SA

Charlie and his team are amazing! Super quick response, very honest and upfront about their prices and quotes. I called early Friday morning about a blockage and Charlie was able to come in 30 minutes and take care of my problem. After the camera was snaked through our drain we saw the roots that came through our pipe and Charlie and his team were able to fix the problem quickly, cleanly and professionally. If you're having any plumbing issues, Charlie and his team are perfect for the job. Reasonable pricing, quick quote response, and great work ethic. Very grateful to them.

Gina M.

7/27/2020

Luis is a rockstar! I can't speak highly enough about the quality and professionalism of this man. The garbage disposal at my rental house went out and my tenants were extremely concerned about having someone come into their home with the rise in COVID cases. After scheduling an appointment with Luis, I was assured that all precautions were taken with Charlie's Sewer and Drain company. He was fantastic and both my Tenants and I were completely satisfied with the care, safety and professionalism of Luis and the company. I highly recommend using him for all your plumbing needs.

Gilberto B.

05/04/2020 12:00:00 SA

Moises and his assistant were excellent! They quickly assessed the problem and helped me identify the leak coming from our lower level roof using our garden hose.
They inspected for any pipes leaking. We flushed all the above toilets and ran the showers/jacuzzi above our lower level. No plumbing issues. I will definitely call Charlie's for any future plumbing issues.

Mark F.

12/15/2020

I needed my main line hydro-jetted. Charlie was on time, did a quick and thorough job. Will use again.

Robert L.

12/10/2021 12:00:00 SA

This is my go to plumbing company! This was my second time using them. Scheduling was easy and Luis Duarte went above and beyond to take care of my issue. I am a very satisfied customer!

Elaine N.

6/29/2020

The best plumber I ever hired. I always have some kind of trouble. Too expensive, don't know what they are doing, take too long, don't get back to me, trying to rip me off.

I sent a message through Yelp, and they got back to me an hour later. No big deal. If I was in a hurry, I would have called them. They told me someone could come by in an hour and told me the cost. We set up an appointment and the guy was punctual. He was friendly and wore a mask, gloves and feet protection. He showed my husband what the problem was and since it was NOT past the clean out, it was going to be a little more. Since it was obvious and my husband could see he was being honest, we went ahead with the job. Luis ran a snake through the sink and it cleared up right away. He cleaned everything up, ran the water for a long time to make sure it wall all good, and left. Very happy with them.

Marisa Y.

12/02/2021 12:00:00 SA

We had two of our bathrooms completely clogged up and were not successful with the plumber the home warranty company sent out. I called Charlie's and they were at the house the next morning. Not only was the office fantastic to talk to, but Charlie and his team member were great when they got to our house. Told us exactly what was wrong, fixed it, and installed a clean out as well. Of course spending unexpected money is never fun, but they were very reasonable for what we needed to have done. If we ever need to call someone again, will 100% go with this company. They really made a horrible situation turnaround completely in 24 hours.

Cristina D.

7/16/2021

Moises came out on a Friday night at 8pm and capped a broken pipe! Thank you so much! I will use this company again.

Scott H.

3/13/2021

We had our whole house plumbing back up. We called Charlie's plumbing (on a Saturday) in hopes they could help us. Not only did Charlie's Plumbing come out same day. They showed up within 2 hours. Lewis was the plumber whom came to our house. He was Covid conscious and very professional. His knowledge and demeanor was spot on. Not to mention how fair the service call was. Beyond fair. I would recommend Charlie's Plumbing to anyone. 5 Stars seems not enough. Thank you again Lewis.

Tomer Y.

10/14/2021

Luis and crew where on time and very knowledgeable and quick with solutions on repairing my main water line and my sprinkler line! Quick and efficient team finished the job in one day and where very clean!!!

Merle V.

12/28/2020

They are responsive and professional! They use state of the art equipment and are great at problem solving. I highly recommend!

Derek Z.

12/27/2020

Ramon was amazing. Professional, respectful, honest, and fast. Would definitely hire them again.

Rachel J.

05/10/2021 12:00:00 SA

We have a sink that has been clogged for the last few months. We called Charlie's Sewer & Drain and got an appointment quite quickly. Ramon came and very quickly solved the problem. We will definitely be calling Charlie's Sewer and Drain if we have another plumbing issue. Highly recommend!

Amanda B.

06/11/2021 12:00:00 SA

Just had Charlie's out to fix a clogged shower drain. After reading the good reviews I reached out for a quote through yelp and they responded very quickly, and were able to get a tech out without 48 hours. The original company that remodeled the shower did a terrible job, and Charlie's plumber had to do extra work to access the drain. I appreciated the fact that he wore little booties into the house to keep the carpet clean, and was masked. Also, he presented a clear view of what the issues were, and also gave a few options of how to go about getting rid of the clog. He not only cleared the pipe, but he also took the time to help me figure out a short-term solution while I save up for a longer term more permanent repair. I really appreciated the extra time he spent discussing this with me, and for not being condescending about any of it! (I'm a woman, so I'm sorry to say that sometimes I have to deal with condescending vendors even though I'm the one arranging the service and am familiar with basic household repairs). I appreciated his clear and concise tone. Not only that, but he cleaned up any mess that might have been made while doing the job. Definitely recommend this company!

Ruthye K.

12/05/2020 12:00:00 SA

Charlie and his wife came out to put a camera down the drain for a routine inspection. Both were beyond nice and friendly. They wore masks, covered all areas with tarps and put everything back that was removed. Tested everything to make sure no leaks. Amazing business.

Alexander A.

09/04/2017 12:00:00 SA

I got the greatest most professional and efficient service from Charlie today. Short notice, long weekend but job was done!!!
Highly recommended. Thank u very much!!!

D M.

9/28/2021

Great customer service and quick scheduling of the service appointment. Luis installed two new toilets (along with the removal of the old toilets) it was done with efficient and friendly service, patiently answering my questions, and leaving both work areas completely clean when work was done. Highly recommend!

Jasmine A.

4/28/2020

THE BEST!! Life saver. My kitchen sink was backing up and he came out within 30 minutes of calling (obviously if he was on another job I'd have to wait but he is beyond punctual.) He took a look at my whole plumbing system, the one I'd been told an hour before had to be replaced for $6k as a means of fixing my kitchen sink, and told me that it does need to be replaced but that WAS NOT the issue. He snaked out my kitchen sink and cleared the blockage within 15 minute. He and his partner washed down the backyard too and left if better than it was. Absolutely phenomenal!

I hadn't been able to cook, run dishes or do laundry since Sunday morning. I will recommend Charlie's company to anyone who asks.

He also took extra precautions with PPE during this Corona time.

Tricia O.

4/24/2021

Look no further!
I had a nasty clog in my kitchen sink but no clean-out off the house. I called Charlie's Sewer & Drain based on their positive Yelp reviews, and I'm so glad I did. Luis showed up and was so kind and informative, respectful and clean (kept his shoe covers on in the house and was masked and gloved at all times). Within an hour, he had cleared the clog and installed a brand new clean-out pipe on the side of my house.
I would definitely call Charlie's Sewer & Drain again, and plan to recommend them to all my friends. Seriously, you guys...I never knew I could be so excited about plumbing.
Thank you so much, Luis!

M G.

4/22/2020

Charlie, Lulu and the whole team saved the day! The clay sewer pipe from our house to the street was cracked and completely clogged with roots. After having another plumbing company (Rooter Guard) come out and completely misdiagnose the issue and try to get me to pay thousands for unnecessary pipe replacement under our house, Charlie came out and found the problem right away. He was able show me every step of the problem with their roto camera and then he used to hydro-jet to blast the roots clear of the pipe. He is now my go to guy for all plumbing needs!

Thomas J. S.

4/14/2021

Ramon & Charlie's Sewer & Drain Rooter Company came out within the hour of calling. Ramon took necessary pandemic precautions. Additionally, he made sure my Saltillo tile kitchen floor was protected. Ramon was courteous, professional, responsible, and did a quick efficient, and clean job. The cost for Charlie's service was more than reasonable.

I'll use them again, without hesitation, to solve our kitchen drain clogs, but thanks to Ramon's advice giving me a useful, easy, bi-monthly drain maintenance procedure, I may not need to call them that often.

Lisa B.

4/13/2021

I had a sewer problem with one of our toilets and called Charlie's Sewer & Drain Rooter Company based on all of the great YELP reviews. I spoke to Lulu on a Wednesday, and she set up an appt the very next day. Luis arrived fully in mask and gloves and quickly got to work. He set up all of his equipment and snaked the main sewer line removing things that did not disintegrate causing the back-up. He even sent a camera down the sewer line and showed me what was caused the problem.

He was very quick and thorough and very polite and professional. The price was fair and the toilet is once again working. I am one happy customer and I highly recommend them. If I ever have another problem in the future, Charlie's is the one I will be calling.

Thank you Luis and Lulu!

Bianca F.

9/21/2018

As first time homeowners to a 1950s home, we began to experience issues with our water drains (lucky us). We had bubbles of water coming out of our toilets after literally two minutes of taking a shower... if we continued to shower, it would back up and our tub would flood up with dirty water! We tolerated this for a good two months and decided we really needed to get this fixed because the smell from the back up was becoming intolerable!

I am so happy we went with Charlie's Rooter Service! Louis is extremely personable and knowledgeable! He kept both my husband and I in the loop at all times. I was able to view through his video camera of the roots that were penetrating into or already inside the pipes almost every 4ft-5ft. I was even able to videotape it so I can share it with my husband while he was working at the hospital. In addition Louis noticed these clay pipes were not aligned (probably from earthquakes and the intrusion of roots).... we also only had two original clean outs (one by the kitchen sink and one by the laundry)- we had zero around our bathrooms!

They were reasonable in price adding 3 additional clean outs and replacing all of our pipes that were in the most awkward places in our front corner lot. We appreciate their transparency and were vocal in sharing ways where we can save money without hindering the quality. Lifetime warranty on parts and labor are a plus!

Charlie also came in every so often to check in on the team and answer any additional questions. We can tell they take pride in their work and value their customers. These guys really know what they are doing!

We will never have to worry about a plumbing issue at this point and consider this a very good investment to our home.

Thank you to Louis and the team for everything. We truly felt like we were working with family!

We 110% recommend Charlie's Rooter Service to anyone experiencing plumbing issues!

Allison G.

8/27/2020

Absolutely amazed by the customer service and work done by Charlie's team. I worked with his employee Lewis who was professional, friendly and quick with communication. He surprised me by being able to come out a day early to fix our plumbing nightmare (clogged, leaking, rusted old pipes). They worked quickly, left no mess, did thorough checks before leaving and were very considerate when they needed to come inside. After having 3 failed attempts/inspections with other plumbers, I highly recommend hiring Charlie's team. My landlord has used them before which is why we chose them for this job. Nothing but 5 stars and praise from us. Thanks so much!!

Leo C.

01/06/2021 12:00:00 SA

The technician was on time and courteous, and very knowledgeable as we needed to assess the most reasonable and feasible way to accomplish the task. In the end, we decided to run the snake (I was planning on hydrojetting at first) from under the kitchen sink which cost $50 extra ($125 total) but it was the right decision and was worth the extra cost. Thanks, Charlie!

Sean K.

12/28/2020

Charlie and his entire team are the only plumbers I will ever call for my house. They are honest, reliable, safe (during Covid), helpful, and attentive. You should not be hesitant in using Charlie for any of your plumbing needs

Dennis S.

3/20/2021

Called Charlie's sewer and drain and they were out post haste. Ramon was knowledgeable and polite and fixed my clogged drain in minutes and even taught me a new trick for keeping them clear.
in the end charged a fair price!
thanks Charlie's and Ramon

Leslie W.

12/23/2020

Luis was the best! He walked me through everything, showing me how to identify that there was a problem, how he was fixing it and what to be mindful of for the future. I walked away feeling so knowledgeable of how everything was working and what to do the next time something goes wrong. It was a huge relief. I am so appreciative.

Ryan B.

8/31/2017

OK! I've got a new plumber.

These guys do quality work at a fair price with a friendly attitude and warm energy. I can't recommend Charlie's Rooter any higher!

Luis came out to replace my garbage disposal within hours. He worked efficiently, cleanly, and was an engaging conversationalist to boot!

This plumber gets my business next time I'm in need!

Robert D.

10/09/2020 12:00:00 SA

Called this company in the morning and was able to schedule an appointment in the afternoon. Ramon, the plumber, called in the afternoon and said he was not going to make the appointment, instead re-scheduled it first thing in the morning.
He arrived the next day and work on my kitchen plumbing issues. He changed my kitchen faucet (installed a new none), unclogged the drain, and made sure that the old pipes under the sink were changed to fix the leaks. He did all this in a short period of time and was out the door @ 11 AM. He works fast and he was very professional. He was also wearing a face mask and shoe covers at all times. I highly recommend Ramon.

Jen L.

5/27/2017

A name you can trust! Used the Yelp interface to get a quote. Lulu was very fast at responding and booking an appointment same day.

Charlie called and gave me updates on his eta. He is very professional and friendly. Wore shoes covers and was upfront with prices/quote.

Honest great service without hidden costs and FAST. Very efficient with our sink and brought my attention to potential issues but didn't try to push services. Genuinely concerned about doing the job right. Cleaned up after his work.

I will definitely recommend to friends and family and will do business again!

Peter K.

5/20/2020

This is the second review of Charlie's Sewer & Drain. We had a plumbing emergency that resulted in a drainage backup in a number of our pipes. Luis and his team (Leo and Jose) were on it immediately and traced the origin of the backup to root intrusion in one of our main drains, which was a result of old clay pipes from the 1920s. Luis explained and showed us via camera probe what our issue was and gave us a couple of short-term and long-term options. He never pressured to upsell and just supplied us with facts. We opted for the long-term solution since the pipe was directly under some bamboo plants, and would most likely repeat the clog. So we opted to bypass and replace the pipe with ABS and a couple of clean-outs. This was a big job and the team was done in a couple of days. Completely respectful and clean. I would definitely recommend their services again. Great communication and attention to detail. Luis, in particular, has a lot of energy and seemed very passionate about his work, which is rare to come by these days.

Drea A.

4/28/2019

This is an update to my previous two reviews.

The first review was stellar, but then I discovered that the service I received was not the service I requested nor received. So I downgraded my review to a single star. I was forced to hire another contractor to get the job done correctly.

Following that review I received a call from Charlie; as he wanted to learn more about the reason for my dissatisfaction. Charlie then offered a refund of the fee I paid. Overall, I appreciated the effort to follow-up and find a way to make this right. It says a lot about a business owner to want to provide a proper service; although during the call some incorrect claims were made about the services requested and offered to me, however I saw that as Charlie taking the side of his employee.

So, based on Charlie's professionalism I am updating my review to 3 stars - this is an average of the entire experience; which consumed a great deal of my time in order to a) bring in another contractor to perform the fix I needed, b) review with Charlie the situation and why I was unhappy, and c) clean up the dirty water that spilled into my home as a result of the incomplete fix.

I wish Charlie and team the best. Their response times were consistently great.

Lindsay H.

08/01/2019 12:00:00 SA

If you are looking for a quality lumber that will provide you with information and knowledge to make the best decision about what you do or do not need, Charlie and his team are the plumbers for you. They were great availability, punctual, came out a provided an itemized estimate, scheduled the service quickly, fixed the problems until all issues were resolved and even mopped the floor on their way out. I would 100% use Charlie's Rooter Service again and recommend them to others as well!

Backstory:
Drain for my washing machine was spouting water like a geysers on to my wood floor instead of draining. Thank goodness I was home to clean it before any damage.

Called a plumber that was a casual friend of my husband. Took several hours for them to figure out the issue. Had to come out the next day with a bigger team, and then spent 2 hours assessing and gave me a quote that took my breath away (in a bad way).

Enter me crying to my best friend about the issue and prospect for having to go weeks without a washer until we could afford to get the issue fixed. She recommended Charlie's Rooter Service!

Am so thankful she did. Charlie and this team were efficient and honest, the quote only took about 20 minutes (vs. hours). Quote was itemized and Charlie was able to quickly and simply explain each part of job.

Work is now complete and it was better than it was before. Would highly recommend Charlie's Rooter Service to anyone who wants an expert level plumber with fair pricing, and none of those scare tactics.

Crystal M.

8/31/2021

I wish I could give Charlie's Sewer & Drain 20 stars, that's how wonderful they were to deal with. Luis was very forthcoming and walked us through each step of what he was seeing and doing. He laid out all of our options and got us quotes quickly. Never had a second thought about Luis and his team from the moment they scoped out our line to when they finished the work of replacing our mainline and adding a clean out. So happy to finally have this issue (that we've dealt with for way too long) off our plate and that we found these amazing guys to take care of it.

Mike A.

12/09/2020 12:00:00 SA

Luis from Charlie's sewer & drain was beyond professional, he came to unclog my drainage branch which has been causing many problems. Minutes after arriving he unclogged the drainage, while do so he noticed a big pipe connecting to my main line was leaking so him and the gentleman he was with went under the house to inspect the piping. He told me what the problem was very clearly and how to handle it. Fast forward 20mins later he was done installing new plastic piping that solved any future problems. I am very grateful I had these two gentlemen come over and am more than satisfied with the work they have done. Thank you guys

Phil R.

12/08/2020 12:00:00 SA

Luis did quick work with clogged kitchen drain for $75, well below what other plumbers quoted.

Chris T.

07/06/2020 12:00:00 SA

We needed a sewage inspection done immediately as our buyer opened escrow with a quick sale with short contingency periods. Louis was sent to perform the task and I cannot express how helpful and informative he was. He didn't just come and do a quick inspection and leave. Everything was explained AS he was running the camera with detail. Additionally, in the past, I've had some inspectors that couldn't wait to leave and it showed in their tone of voice and body language. He was very patient and thorough. Most certainly did far above the bare minimum. Thank you, I highly recommend them!

Mitch T.

10/05/2021 12:00:00 SA

Asked them twice to have someone come out to look at the work to be done. They never did even though it was their idea to send someone out.

Augusta S.

05/06/2019 12:00:00 SA

They came out within a couple hours of the service call from Exer Urgent Care.

I just want to say thank you! You were honest, quick, and nice! We will most certainly use your services in the future.

Yolanda H.

5/23/2020

My next-door neighbor recommended me to Charlie's sewer and drain service. Very happy with the service that I got from Ramon. He was honest with myself and husband. And cost was very reasonable.

Gail L.

02/10/2021 12:00:00 SA

Charlie just came to give me a bid on my sewer, as I was told by another company some adjustments to be made and I wanted a second opinion. Charlie said it's ok not necessary to do the work they suggested right now. if I have another clog, he would then add another clean out where it's difficult to reach laundry room.
He was so nice and came right out and very honest.

Anh T.

05/05/2020 12:00:00 SA

Living in the hills can wreak havoc on the sewer lines due to the shifting and trees roots. Nothing is easy. But Charlie and his team came out within an hour, identified the problems and quoted reasonable prices. We had to dig up, rip out and replace a portion of the sewer line. They were fast and good, with clean work, a large and quick team. In and out. Thanks, Charlie!

Louis G.

1/31/2021

Equipped with a mask, shoe covers and gloves, RAMON showed up earlier than the appointed time. He climbed 40 steps to the house; he checked the bath tub and shower. Shower was OK; tub was plugged up. Within a short time pan , using an electric snake, he unplugged the tub. He cleaned up afterwards. The price was as expected. I would recommend RAMON.

Abi F.

1/22/2021

We've been having problems in the shower drainage and poured alot of liquid acid to unclog the drain but keeps on coming back.. called this company and they had a truck roll to come in our house. Everything went well and the problem fixed, the drainage work like super great. Im glad Mr. Ramon was so nice and so hardworking and polite! He even went early before the time he was supposed to arrive.. I wish more companies have people like him... Good job for Mr Ramon and the company for job well done.. thank you!!!

Talia P.

10/26/2020

Great servies! Ramon showed up in thirty minutes and cleared our kitchen shower in 15 minutes! So happy with this company. They delivered on their ad, no up-selling or nonsense. What a great relief. Highly recommend this company!

Paula L.

1/18/2019

I don't know if can say enough good things about all of these men. Luis (my hero) showed up at 10:30am for what we thought was a simple snake out. Luck was not on my side. He called the boss out to confirm and then he immediately called the office, cleared his schedule, & spent the next seven hours digging down to, clearing, & patching my main sewer line. He even surprised me with tacos when took a ridiculously short break for lunch. And, the price can't be beat. If I had more than one child, I'd offer them my first born. This is a true honest, fair, family business. Go elsewhere at your own peril.

Don S.

5/16/2020

Charlie's provided great service. I messaged them on Yelp and they responded within 15 minutes. I needed a broken toilet fixed, the tank would not fill up with water. A tech named Ramon came 2 hours later and he was courteous, quick, professional and also wearing foot coverings and a covid safety mask. The price was not the lowest but it was competitive-- $25 higher than the lowest. I went with them because they responded fast and they had a ton of great reviews. I highly recommend Charlie's Sewer!

James K.

2/15/2019

Made a appointment over the phone with some woman. I texted my address and time of appointment. I received a response to confirm my appointment time. I was given a 2 hour window. Thursday came around and nobody arrived or even left a message. What kind of business wastes other people's time? Business must be too good or all these reviews must be fake!

The Following Week: Issue corrected

The owner contacted me and made it a priority to correct the mistake.
I respect that. He came out and corrected the original issue at no charge. Thank you for being honest and trustworthy. I would use his service again.

Travel B.

09/05/2021 12:00:00 SA

After trying to rid a clog using a plunger and snake with no luck, we decided to call a plumber. Consulting Yelp we found Charlie's and we're glad we did! We were able to quickly schedule an appointment and the clog dealt with. Luis was great! He was friendly and explained everything he was doing. We appreciated him wearing a mask and booties in the house too. And the price was reasonable. We will definitely call this company again the next time we have plumbing needs.

Arthur F.

09/02/2021 12:00:00 SA

80 yr old home, massive roots in the sewer. Luis, Elio and Carlos to the rescue! They were professional, they removed some plants and when they were done, put them back. Cleaned up what could have been a massive mess! Luis always communicated what they were doing, explained well the operation and the type of materials they used. Thank you!

Tyler G.

7/18/2020

I've had issues with my main sewer line forever. After using Charlie's a few times to snake a drain here out there, I had them do a full trenchless line replacement. It was well priced and went smoothly. You'll be amazed at all that goes into this job, but Charlie and his guys were always on time, friendly and did a great job. I'll always be using this service, but guess I won't have to anymore.

Mike Y.

12/15/2020

I had a backed up master toilet and Ramon was able to snake it out easily. He was prompt, friendly, and available. COVID safe as well. Thank you Ramon!

Jasmine K.

9/15/2020

Luis was very honest, professional, and patient. He explained everything very thoroughly. It was a pleasure working with him.

Lucero G.

11/28/2018

The experience we had with Charlie's Rooter Service was excellent from start to finish.
They were able to answer all my questions over the phone and provide me with a quote for just using their drain camera. And they were able to come the same day I called- just about 2 or 3 hrs after the initial call.
I had also called around to get prices from different locations and Charlie's had the best.
When here, they (I believe it was Charlie himself) were very professional and got the job done fast.
They're also Spanish-speakers, so that's a plus!

I will definitely give them a call if we ever need help with our plumbing again.

Melissa A.

11/19/2018

My toilet's fill valve needed to be replaced after breaking on a Saturday evening. I immediately contacted Charlie's Rooter after having had a great experience with them previously with my garbage disposal install. Lulu responded within moments and setup an appointment time that worked for me on Monday. Luis was the plumber that worked on this job. He was on time and extremely kind and professional. Luis went straight to the root of the problem and replaced what needed to be replaced very quickly. Luis was respectful and explained everything he was doing and why. He was even nice enough to look at my bathtub and answered all of my questions. Also, the price was extremely reasonable. I will be recommending them to my neighbors and friends when they need a good, honest plumbing company that doesn't overcharge.
The work comes with a 30 day warranty which I love because it gives me some extra reassurance.
I really am happy to have found this company and feel confident and comfortable with their work and staff.

Robert S.

12/01/2020 12:00:00 SA

We usually call Charlie's Rooter whenever we need plumbing services. They always respond quickly, perform professional services effectively, and quote reasonable prices. Today, we had a loose faucet tightened and reduced water flow diagnosed by Luis, who was very friendly and efficient. We will continue to call Charlie's first whenever we have a plumbing need.

Eric W.

9/29/2016

We had a couple of plumbing issues and didn't know how to get them handled quickly at a reasonable price. One was a clogged shower drain and the other was a regular rooting service.

Charlie's Rooter Service was definitely the best solution.

I found them from positive reviews on Yelp and reached out. They responded with a quote quickly and I was able to book an appointment within a few days.

Charlie was friendly and clearly knows a lot about plumbing. He handled the two issues with ease and answered several of my questions.

Also, when I asked, his estimate for unclogging a sink was significantly below what we paid another plumber recently.

I really like excellent small businesses. Charlie is successful because he knows plumbing well and runs a great business. Charlie's Rooter being local, friendly and knowledgeable makes them among the best I've worked with for my home needs. I will definitely call Charlie with any future plumbing issues.

Leslie C.

05/12/2021 12:00:00 SA

The best! No one ever does same day, no one is ever this fast, and no one is ever as friendly, efficient and responsible as Louis. Cannot recommend this company more highly.

David D.

2/19/2019

After calling the so called smell good plumbers Mike Diamond who sent a guy that did nothing but complain and refused to help us, I called Charlies. We had a main drain blockage. Luis was our technician. All I can say is that not only did Luis help us, but he was extremely professional. A+ Rating. We have found a new plumber.

Thank you very much.

James I.

11/04/2020 12:00:00 SA

Louis from Charlie's was a savior. My kitchen sink was backed up in a very old house. He arrived on-time and took every Covid precaution. I asked him to snake out the clean-out, which he did and then he replaced the old, corroded sink drains and fixed the back up. He was knowledgeable, friendly, gave me my options and he cleaned up afterwards. Absolutely will use him again.

shahram s.

4/20/2020

Responsive, friendly, and talks you through repairs. I called for a screaming water heater. They identified my water pressure was too high. They sold me an expansion tank, a new T&P valve (although i'm not sure the old one was faulty), and a pressure relief valve at the front of my house. Although I'm glad for those needed repairs, I was disheartened that it didn't fix the water heater. My water pressure is perfect now though.

Debbie W.

8/15/2018

Ramon came to root our shower. A classic story of too much hair going down the drain.

Ramon was friendly, professional, and even showed up early!

The problem was fixed quickly and for a great price.

Definitely will be a returning customer!

Jennifer T.

8/18/2018

Charlie is a rockstar! His motto is, Rooter service, call the best. Flush the rest! And he really is the best.

You would think rooter service would be straight forward, but that is not my experience. I have called services that:

* Don't show up
* Made a complete mess and dragged it around the house
* Tell me I don't need rooter service, but need a $10k+ re-pipe

Not Charlie. He answered the phone, showed up when he said he would, did a good job, took pride in his work, cleaned up after himself, and charged me what he said he would.

I will never ever bother with another rooter service. Now if Charlie's would just expand his practice to include other plumbing services...please.

Gwen B.

08/12/2018 12:00:00 SA

Ramon was awesome! So professional and polite and rooted our tub in a flash
He had a cancellation so he called and see if he could come by earlier which was great
I highly recommend and will use their services again

Nicholas B.

5/18/2020

I reached out to Charlie's late at night using the messaging feature on Yelp. They responded immediately came first thing next morning to fix a clogged drain.

Ramon my tech was professional, clean and observed all of the current social distancing and mask requirements. I was extremely satisfied with the service. Thanks!

Donnie J.

12/16/2019

There's a reason why Charlie has so many five star reviews. He's a good man and runs an ethical, neighborhood business. I own a local martial arts school and had a toilet flood. He came right out within thirty minutes of calling, checked it out, and didn't charge me because he said all was okay. I was prepared to pay him for his time, which, I'd say, many businesses would have accepted. He now has my business for life. Cheers!

Jon S.

8/27/2018

Had a backup at the house, found out it was some tree roots that got into the line.

Ramon came out, took care of the problem. Very friendly, professional, knowledgeable, and did a great job. Ramon was also very honest, which in my experience a lot of plumbing companies are not to charge you as much as they can. So it was very much appreciated that he was honest and the price was very fair.

It was my first time using Charlie's, Ramon did a great job, so I will definitely be using these guys again. I highly recommend them!

Pablo P.

12/12/2019 12:00:00 SA

Used this company to do a precautionary root/clean out. They were great with responding to messages and providing an immediate quote. Scheduling was done with ease and they even changed the appointment time to accommodate my schedule.

The 3 stars is given for a few reasons. When the tech came out, I took him to the backyard where other plumbers have snaked out clogs. I didn't have a clog at the time I hired Charlie's, and this was done as a precaution to just do a clean out. He informed me that was not the proper drain to do a clean out. I told him I had no idea where the other drain would be and without checking to locate the main drain, he simply said he would have to remove my toilet and then scope/camera the pipe to find the main drain. He said that would be about $2000 (my original quote for clean out was $125). He couldn't really explain things further and said if I wanted a clean out that would be the only way to do so. I told him that every other plumber, when I had a clog anywhere in the house would snake the drain I showed him in the backyard. He just insisted there was no point in doing that as it wasn't the main drain. I insisted he just run the snake anyway, as I wasn't going to pay $2000 to remove my toilet and run a camera. Remember, I didn't have any clogs when i called so that just seemed like overkill.

I told him to just run the snake in the backyard drain and he hesitantly ran the snake. This snake process took a whopping 5 minutes at best and then i was charged the original quoted price. For what was done, that seemed ridiculous, but I wasn't going to argue. I would have been more pleased if he could better explain the situation instead of just telling me there was no point in snaking the drain, and the only way to really do a clean out was to find the main drain. I tried asking him where that drain would drain out to, and he just pointed to the middle of the street. I then asked, If i wanted a clean out, then my toilet would have to be removed every time??? My point being, if you locate the main drain, then is there any other work to be done to make it more accessible for future clogs, or does my toilet have to be removed each and every time and I have to pay a few thousand dollars for a clean out??? I know that can't be the case and I'm sure there's a reasonable explanation, but the point being, this guy could not give me that explanation.

Like I said earlier, the customer service from headquarters was excellent. The tech did what was asked, albeit hesitantly. So, all in all I'll give it 3 stars and leave it at that. It just left a bad taste in my mouth to shell out $125 to do something the tech said would be absolutely pointless to do.

Katherine T.

05/09/2020 12:00:00 SA

Great service! Requested a quote which I received a response within minutes. Affordable and was able to get a technician out the same day. Everyone was very communicative. Tech was very nice and took all the necessary protocols by having masks, gloves and foot coverings. He was knowledgeable and was able to repair my toilet quickly. Keeping their number for any future repair work.

Alec S.

11/24/2020

Contacted them through Yelp, ad they responded very quickly. Were helpful with working around my schedule, and Ramon showed up on time and did a great job! I very much appreciate not being upsold like some other places may try to attempt. I highly recommend and will use them in the future.

Heather B.

05/06/2021 12:00:00 SA

I had a nasty clog in my shower. They arrived the next morning and gave me the best quote of any other company. They did an A+ job!

S X.

8/20/2018

I want to thank Luis and Charlie's Rooter Service for
Outstanding customer service. Luis came out for a clogged shower and later to find out that the cause was my main sewer line. He was honest on the cost and what needed to be done, Luis gave me options to make my decision easy. He was polite and professional, if you need quality work I would recommend Luis and Charlie's! Thank you Luis

Aubrey L.

11/16/2019

Charlie and his team are great! Had a piping issue that required intensive work. I looked around Yelp, had many different companies come to assess and chose Charlie because he felt the most honest AND the price was MORE reasonable (others quoted me more $15k!). Charlie and his team returned everything back to the way it was before they started, cleaned after themselves, patched up and installed a drywall for us where they made a cut, hosed down our driveway, covered our belongings from debris,and it only took 48hours of hard work from 0800-1800 to get the job done! I am very well satisfied with their work ethic, efficiency, and thoroughness.

Vanessa P.

1/27/2021

Incredible service and business sense from this group. I called them for a second opinion. They came out next day and gave me a price that was HALF of what I got from my longtime plumber I'd been using for years! We needed to replace a section of the main line and after talking to Charlie, hearing his price and wanting to reduce our risk of future issues and to stop paying annual hydro jet fees we went with a complete overhaul of main line, and did it trenchless. There was a crew of about 8 to 10 here from 7 AM till about 11 o'clock at night. Making sure everything was perfect and that we were satisfied with everything as well. Charlie contacted me throughout the day to show me pictures and tell me what they were doing. Even though they ran into an unexpected issue with our janky main line construction (that we then had to address and pay extra for) it got done same day and they handled everything so well. I will definitely use them in the future.

Derek B.

2/16/2020

We went with Charlie's after getting a quote from a second plumbing company (also 5 stars here on yelp). The technician from Charlie's was fast, pleasant, on time and did a great job. Further, they were substantially cheaper than one competitor who gave us an outrageous quote that made us question their honesty as a company. Charlie's honored their quote from online and we will definitely be calling them again.

Kevin M.

4/13/2021

Fantastic service! Professional, efficient, and a pleasure to work with. Our main sewer line was choked with roots and had to be replaced. Charlie and his crew did an excellent job at a competitive price. We were particularly impressed with the attention to detail, from piling the excavated dirt on a pipe so the gutter could still drain, to finding just the right place to put our new clean-out access. Charlie kept us updated through every step of the process and took the time to explain exactly what was being done and why. They used only the highest-quality parts and the concrete work looks better than it did before the demolition. Plus, the clean-up after the job was very thorough. Doing a renovation like this is stressful, but Charlie made it easy.

David J.

12/05/2018 12:00:00 SA

Awesome experience with Charlie's Rooter Service! Our outside area drains were overflowing when it rained and about to flood toward the house. I called Charlie's and they had Luis come over within an hour. Luis was super friendly and ready to help when he arrived. He figured out the problem and snaked the street drain and pulled out a huge clump of roots that were clogging it up! But there was still some backup flooding on the side that he was able to isolate to get rid of the mud and debris that were clogging that up. Before leaving, Luis even gave suggestions on how to flush it out periodically to keep things flowing smoothly. Luis is the best and I would definitely use him for future plumbing problems, highly recommended!

Frank P.

04/02/2020 12:00:00 SA

Highly recommend Charlie's sewer & Drain Rooter. Responds back to messages in a timely manner. They were also able to come over within 10hours of making the call to them. Office staff was very professional and respectful as well as the technician that came out to check our kitchen sink. Technician was thorough and clear to let us know what the problem was and fixed the problem right away. We will definitely use them again if needed and definitely recommend them to others.

Bob K.

9/23/2018

I initially called Charlie's Rooter Service (CRS) due to a sewer line backup. Lulu answered and was very nice. She set up the appointment and Luis arrived on time and was also very friendly. He pulled out the largest root structure (out of my pipe) either of us had ever seen. We had a good laugh. He called it the catch of the day and had me take a picture of him with it.

The next day, I had an unrelated incident with a sprinkler valve inlet pipe rupturing, due to corrosion (galvanized pipe. Since this situation caused me to lose water service to the house, Charlie sent someone over that day to do an emergency cap off. It was then explained what could be done to provide a permanent fix (basically replacing the old galvanized pipe and creating a new sprinkler valve manifold). A quote was given and the full repair was scheduled for the following day. All is good now, and the job came out $120 below the estimate.

Since my regular plumber moved away, I've been trying different plumbers here and there. Charlie's is clearly the most friendly plumbing business I've dealt with. I like everyone I've dealt with so far there. As a result, Charlies's is now my default choice for my plumbing needs.

Babs P.

01/03/2020 12:00:00 SA

Good from start to finish. When we called, the woman we talked to was courteous, super professional and knowledgeable. They had Charlie and one of his associates come out within an hour. They said what they were going to do and they did what they said at the price that was promised. No hassle or upsell. We had a sewer line backup. They cleaned the line and the area in less than 30 minutes. Highly recommend. We contemplated using one of those coupons for $47 a drain clean. But after reading the reviews on yelp for those companies, we called Charlie's instead (because of the great reviews -- thanks Yelpers!!!!). Two thumbs up!

Emily K.

05/09/2018 12:00:00 SA

Long story short, my kitchen/laundry room drain line was clogged. I called a few different companies based on reviews but no one was available as soon as I needed them except for Charlie's Rooter. 90 min later Luis arrived in his van. He was extremely professional and knowledgable. Unfortunately for me a simple 50ft drain auger/snake was not able to get the clog. Luis recommended the hydrojet and it worked. 45 min later and a clean drain. I would recommend these guys in a heart beat.

***Support small businesses, give these guys (and gal) a chance. Call them first and you would not be disappointed.

Daryl F.

5/19/2018

Luis just left after clearing the kitchen sink. He hit it out of the park. He was on time, called before he got here and was smiling like always. He did a great and cleared the sink and cleaned up afterwards like a boss!! Thanks Luis!! Thanks Charlie's Rooter Service!! Another great service. I'll be calling back next time for sure!!

Zach S.

8/31/2018

These guys were great. I requested a quote and quickly got a response. They fit me in the same day. Just an hour or two later. The problem was fixed within minutes. Ramon was super professional and courteous.

The ease of getting a quote and work done , in such a short amount of time, and for a very reasonable price. Can't be matched.

Ryan M.

7/19/2018

GREAT service!
I have had Louise at my house about 4 times.

The guy is great, friendly, and professional.

Good company, outstanding worker.

Amy C.

5/13/2020

Upon booking the office staff was very polite and helpful! They were super accommodating to our tight schedule. Charlie came out to our house on very short notice due to a deadline. He was super professional and informative. Highly recommend!!

Paul L.

03/04/2021 12:00:00 SA

Ramon came by and he was courteous and on time. Performed the job we asked him to do perfectly (changed the garbage disposal). He even gave us his phone number to call and he came back at no charge the following morning to help tighten a toilet that I forgot to have him look at. We recommend this company!

June J.

05/08/2020 12:00:00 SA

I rarely ever leave reviews but couldn't help but leave one for the amazing work done by Charlie and his team. He's honest, straightforward and the prices are very reasonable. He gets the job done. If you're looking for good honest work, this is where you'll find it. It's rare to come across people like this, so if you meet Charlie and his crew, you better keep him! If I could give more stars I would. We need more businesses like this.

Veronica S.

1/14/2020

We called today for someone to come out and check leak under kitchen sink and replace garbage disposal and we were given a 2 hour window. Technician Ramon called and let us know when he would be there he came exactly when he said. He came and looked at everything explained what he would need to do and price. He was very thorough and completed job in less than 2 hours was very clean and showed me everything fixed and replaced! If I have any other plumbing issues will call them only!

Celia S.

2/22/2021

I've used this company twice and haven't been disappointed. On my first service call about two years ago Luis was so kind to come out and help us. And this year Ramon came and was just as kind and helpful. They are well priced. Fast and don't try to trick you.

Hrag Y.

07/11/2018 12:00:00 SA

Outstanding service by Louis today! He's very diligent and driven to fix my plumbing issues. Most importantly he comes off as trustworthy which is something my client's look for in my subcontractors. I have gotten multiple quotes from other companies and Charlie's always beats the rest by $50 or more. Highly recommend! Thank you Louis!

Robert H.

2/17/2020

I called Charlie's around 1pm today because of their 500+ outstanding Yelp reviews. Around 3:40pm Ramon rolled into my driveway. I had done some prep work exposing access points for the drain clogs at the kitchen & adjacent bathroom. Because we are on a Septic System Ramon checked 3 main drain accesses to see if the Septic System was full. No issues there. He rootered a smaller access at the Bathroom that solved the shower problem but still some leaking at the Toilet which was suspect anyway. I had purchased a couple Wax Rings just in case but also saw & purchased a more expensive Rubber Ring with a 10 year guarantee. Ramon recommended the Rubber Ring which I had him install. Lastly, Ramon checked the Kitchen Sink which drains through a Garbage Disposal. It also had an access which he Rootered but did not solve the poor drainage problem. Ramon said that the drain holes in the old disposal are probable blocked with grease & that we could try boiling water or replace the disposal that is 10+ years old. The cost to replace a disposal is $400 so I will check the Internet for remedies.
Overall I was very please with Ramon's work & professionalism. He was on time. He carefully checked the suspect drains & cleaned up after finishing his work.

Michael H.

6/15/2021

Excellent service second to none! Had an utility sink backup where running the washing machine in the garage and the kitchen dishwasher would overload the waste pipe's ability to drain due to a blockage. Charlie's sent out Luis, who showed up on time, was very efficient and accommodating and just a great guy to work with. I have dealt with many plumbing techs in the past as I have done remodeling and maintenance work on several houses myself and including a fair amount of plumbing work as well. After snaking out the clean-out on the other side of the utility sink to 25 ft, as well as the drain to the kitchen sink to 25 ft as well with my own consumer power snake prior to calling Charlie's, still could not reach the blockage. So the blockage was further down the line under the house.

A little background info: A number of years ago (in 2013), another router company claimed that due to the small diameter of the cleanout (I added it in myself as that section of the house was built in the 1950's and did not have one installed and the pipe was only 1 1/4) that they could not clear with hydro-jetting, and that they would have to trench and lay a new sewer line to the street (at a mere $15,000-$20,000...I told them to pound sand!). Yet another company said they could fix the problem if we would tear out the flooring in the house to gain access to the pipe feeding the sewer drain (this on a typical California concrete slab house!). I rented a snake and cleared the blockage myself instead of falling for a $15-$20,000 scam job. This was 8 years ago and the drain problem has just started to comeback. I'm a little older now and did not want the hassle of renting and returning equipment (sold the SUV so transport would be a problem) since Charlie's was able to get Luis to come over the next day.

Luis assessed the problem, was patient and respectfully listened to my thoughts, and agreed with the diagnosis. At no time did Luis try to upsell me on anything. After running a simple test to verify my diagnosis of the problem, he was able to use a small diameter hose and hydo-jetted from the too small clean-out all the way down to the street (well over 100 ft) clearing any blockage that was under the house. Problem solved, awaiting more frequent periodic hydro-jetting as a preventive measure! In addition to being very friendly and professional, Luis also offered to scope the other end of my house where I had installed another clean-out. He did this at no additional charge (some other companies wanted as much as $100-$150 diagnostic fee just to come out and scope a line).

If Luis is any indication, Charlie's is a very honorable and honest company. I cannot say enough positive things about Luis and his service orientation. As along as Luis is with Charlie's, I will continue to use him to periodically hydro-jet every so many years as a preventive measure. Fantastic service!

Jason L.

4/20/2020

I had a water leak after a demolition of our bathroom shower. It was Friday night (630pm) and I was in a bind. Attempting to fix the plumbing leak myself, I failed miserably. It was still leaking, but not as bad. Moses was the plumber that came to my house during my emergency. There's more to the story, but he fixed our plumbing leak.

To the owner of Charlies Sewer and Drain, Moses was professional, did a an excellent job in explaining what he was doing, and also showed an amateur handyman some neat tricks about copper piping and certain code requirements. He noticed my small demo project and gave me a few pointers. It turned out that the main plumbing leak I had was caused by the last contractor. They didn't put a metal backing plate, and drywall screws were hitting the copper pipe. Anyway thanks guys!

Maryam R.

11/19/2019

***highly recommend*** Honest and reasonably priced plumber. He's also responsive and prompt. I posted Charlie's card to my neighborhood FB page and it turns out others in my hood have used him and have also had great experiences. Officially our go to plumber and we'll be referring him to anyone who asks.

Josh C.

4/18/2021

Very responsive, very reasonable with price, and Ramon did an excellent job. Highly recommend!

Nancy M.

06/11/2021 12:00:00 SA

What can you possibly say about a company that has come through time and time again? Charlie's sewer & Drain is a MUST for your plumbing needs! Called and spoke to Lulu about issues with our washing machine drain pipe. She was able to get someone out to us the next day, even though they were booked and next appointment would be days away. Thank you Lulu!!!! We were expecting the worst but Luis was amazing!!!! He not only cleared and cleaned our drain pipe, but with his quick thinking he was able to shove our drain hose further in the pipe! We ran a rinse cycle and I can't begin to tell you the relief I felt when hearing the water clear the pipe!!! We will use Charlie's Sewer & Drain for our EVERY plumbing needs! Wonderful company and even better employees!!!

Gene G.

6/15/2018

This company is absolutely amazing. 1) They are professional, 2) they have workers who know what they are doing, 3) they have the best prices around and 4) they have very quick response rate. They came out within an hour of masking a call.

You have to be stupid not to use these guys.

Melina A.

02/04/2021 12:00:00 SA

Woke up to a clogged kitchen sink, Called Charlie's at 10am and they showed up within a few hours. We were told a few days to a week by other plumbers. Professional service was rendered at a very affordable cost. Strongly recommend this company if you are looking for a Plumber in Santa Clarita/ Saugus area.

Animalgirl 8.

07/05/2020 12:00:00 SA

They are great! Luis was so nice and did a great job. It's hard to find a plumber you can trust and I trust them. I will use them again and again. Nice, fast, and very reasonable! Highly recommend

Mike C.

1/17/2018

I have used this company multiple times and they are always good.
1) very professional
2) respond very quick
3) beat everyone else prices
4) very clean

They always use booties on their shoes. They clean up very well and get the work done quick. They charge less (sometimes half what other companies do) which is greatly appreciated. Luis came this time and he was awesome. Thanks Luis!

Aaron S.

4/16/2018

Called Charlie about a stuffed drain that I could not snake myself. Luis quickly arrived fixed the clog, and even replaced the seals in the pipes. Service was fast, clean, reasonable, and honest.

Lauren A.

2/20/2018

Excellent service. Charlie is such a stand up guy. Honest, fast, efficient. Called him and he was able to come out within an hour of speaking with him. Identified a simple problem that the plumbing company that American Home Shield provided to me completely misdiagnosed. Saved me 1400$ and did it with a smile. Would recommend him to anyone I know.

Negin A.

3/31/2021

Ramon fixed our clogged sink very efficiently and quickly at a very good rate. Highly recommended.

Danielle H.

01/04/2018 12:00:00 SA

What a godsend!! Our tub drain was stopped up, and I'm SO glad we found this place!! I messaged Charlie's Rooter Service through yelp, and Lulu responded within like two minutes, and scheduled an appointment for the next day! Our plumber, Luis, showed up at the beginning of the two hour window, and was just the nicest person and we had a great conversation! He unclogged the drain quickly, wore shoe covers I the house, and even wiped down the tub after!

While I hope to avoid plumbing issues in the future, I will definitely be using these guys again, everything was super easy and reasonably priced!! Thank you!!

Karina F.

3/27/2020

i can't believe to explain to you all how easy and helpful everyone at Charlie's sewer! From getting a quote for our clogged up bath tub they were the first to respond out of a handful of other plumbers. Then getting an estimate of how much our problem would be to wasn't an issue at all, then they were able to come on the same day. Like WOW! Lulu was beyond helpful! With helping us set up for the technician to come! Then he came MOISES is the MAN! He explained to us what happened and how to prevent it from happening again. He was super friendly and helpful & such a professional! Thank you Lulu & Moises ! And to everyone behind Charlie's Rooter service! Stop looking around for anyone else! Call them now!

L H.

1/17/2020

Charlie saved the day when tree roots damaged our main line. We entertained many estimates for this big job but it was Charlie who had the best camera equipment (so I could really tell what we were looking at) and did the best job explaining the issue and plan. His price was fair and his work was perfect. His employees were very respectful of our property and took care too maintain our landscaping.

Britt R.

3/23/2020

Just had your technician Luis over to address multiple clogs in my unit. Have to say, very professional and efficient, and in the middle of this coronavirus mess he was extremely careful to use gloves and feet coverings to avoid any potential contamination! He also gave me valuable advice on the status of my drains and will be using this company again when the time comes to replace my corroding pipes. Best of luck to your company while addressing issues during this quarantine situation.

Liz L.

08/06/2018 12:00:00 SA

Charlies is SO great, whenever we need a real plumber out to the house these are now my go to guys because they are reliable and I trust them! Also, you can set up an appointment any time of the day which is great if you discover something at night and want them to come out as soon as possible the following day.

After buying our house last year we have had to have a number of plumbers come out to fix things because we have a lot of weird DIY issues with this house and the locations of things dont always make sense (weird previous owner I guess) ...most plumbers charged a bunch to come out and often not fix the issues... just hand me a huge bill to try stuff out. Anyway these guys are great, we had them come out first to help stop a flooding toilet issue that 2 other plumbers could not fix, then when it happened again a week later they came out free of charge to check and fix it again (2nd time worked and killed the clog!)

Last night my kitchen sink decided to start draining slowly so I paid a guy on taskrabbit to come out and unclog the issue... yeah no. he made a mess dripping black slime everyplace and left me with a sink that not only did not drain, but now the piped leaked! YAY thanks! I learned my lesson, im trusting real plumbers from now on :/ texted them at 11pm and they were able to come out first thing this morning. Fixed the clog, cleared the pipes out, and replaced our hot mess cluster of pipes from the previous owner with one clean new pvc pipe.

They have fair prices, are very fast to get in contact with you, and all the guys are really nice people that we have had out here so far! These are my go-to plumbers now and its nice to be able to trust them, you will not be disappointed.

Richard T.

4/30/2018

Mars and Charlie, just left. They did an superb job unclogging our kitchen drain. I went out and bought all these tools and wasted time trying to fix the issue myself. It would have been so much better to just call them. I have worked in IT for several military contracts over the past 15 years so I detect that Charlie maybe an ex Marine. He very sharp and cleaned after his work. Five stars for the best service I have found yet on Yelp.

Thanks,
Richard

Jose Luis V.

2/27/2021

Be aware of a misliding and hiding fees. A potencial drain of your money. I request a quote from this company about a sewer leaking. When I got the appointment Lulu the secretary told me that the inslection will be free even if they have to use a camara to inspect. Whenbthe crew of 2 got to my house they asked Was the problem inspected before? ( to see how much they can inflate the price) I said no although someone came before from Nautilus plumbing. They just pick in the hole of the basement and said It looks very bad, we need to use our camara it will cost $250.00 to do it. I ask if the inspection was supposed to be free. They said well if there is something to tell by the naked eye yes, but to use the camara we need to charge. They said you have a big problem that can damage your house and put your health in risk ( like do it now, do not ask questions). They told me that one crew will work on the preparation and cleanning of the place and then they will chage the pipe ( translation $$$$$$$$%$$$$$$). Do not bealive them. They are scamers. Use Nautilus or other more realible plumber.

Lisa K.

2/23/2021

Toilet backed up into shower. Needed to find a new plumber and read all the great Yelp reviews for Charlie's. Decided to give them a try. Spoke with Lulu and made an appt for the following day. Ramon contacted me with his arrival time and showed up right on time. He removed the toilet, snaked the sewer line, and had it cleaned out within an hour. He also assured me the line was not blocked by tree roots and was in good condition. Surprisingly we had a cloth rag stuck pretty far down the line. He ran a 60 ft snake and found the culprit! Ramon was friendly, knowledgeable, professional and left the bathroom spotless. Price quoted for this service was fair and reasonable. This was a great first experience and we will definitely be giving Charlie's a call for our next plumbing issue!

U B.

12/19/2017

The picture of the kids made take a chance. They were accommodating and did a great job snaking my toilet and no mess!
I would definitely use them again.
Thanks guys for your professionalism.

Herb A.

12/12/2017 12:00:00 SA

Charlie is the Man! I called 8 o'clock at night and only one other plumber answered. Got a great price quote for clearing a backed up line going out to the main sewer line. Charlie called on his way the next morning and showed up as promised. Went straight to work and was done in about 15 minutes. I've had at least 6 others perform the same service at my house and I plan to use only Charlie's from now on. He went out of his way and cleaned up around the area, which no one has ever done before. Great guy, very polite and professional. With all the bs we deal with everyday it feels great to have someone make things easier for once and provide great service at a fair price.
Thank you again, you're the Man!

Alex T.

05/12/2021 12:00:00 SA

Luis was fantastic and courteous. He had me at ease with his knowledge of the job and how thoroughly he inspected my house's sewer lines. I was left compelled to reach out again for any of my drain or sewer needs - 5 out of 5 stars easy!

Christine P.

12/05/2020 12:00:00 SA

I had a leaky shower that needed to be fixed. I called in the afternoon and by the following morning, my shower was fixed! Danny came out and was very professional, knowledgeable, efficient and kind. I've used Charlie's a handful of times for different things and have never have anything less than an amazing experience.

Don S.

06/11/2018 12:00:00 SA

I reached out to Charlie's via Yelp on Sunday and Lulu was quick to respond. She sent out a technician the very next day. We had two issues: a clogged cleanout pipe in our laundry room and a rusted out bathroom pipe. Ramon came in and quickly unclogged the cleanout pipe and replaced the entire piping under the bathroom sink in about an hour. Fast, professional and the pricing was very reasonable.

The entire experience from start to finish was just perfect! Thank you all at Charlie's so much!!! I give five stars wholeheartedly!

Dian S.

4/19/2021

Once again, Charlie's Rooter Company comes to the rescue! Luis knows my house and got right to work. He is knowledgeable, polite and completed the job quickly. This is the best and most honest company in the Valley. I recommend them without reservation. Thank you.

Steven Z.

4/18/2020

I periodically need to snake my kitchen sink due to a blockage that recurs about 20-25 feet down. I've used Charlie's service for my last two clogs.
One today, and another about 21 months ago. Coordination and reliability is good. Charlie is a really nice guy. Job was done quickly and cleanly. Charlie wore a proper mask and shoe coverings, important during these days of COVID-19.

Steven G.

2/19/2018

I'm a Contractor. I know Pro's when I see them!
I came home from one of my projects,to find a Mini-Disaster.
I took action to find a 5 star Rooter Service, on Yelp, of course.
Called, and within 1 hour, Luis and Mars arrived, did the forensic work necessary, gave me suggested remedies, and got to it!
3 hours of Quality Work, a Job Well Done!

Beverly L.

09/06/2019 12:00:00 SA

Found this company on Yelp, and I'm so glad I did. I received a prompt quote, the price was reasonable, so I set up an appointment for a non- emergency service. Ramon arrived right on time. He was very professional and answered all my questions. He did an excellent job, and I could not be more satisfied with this company.

Richard E.

9/25/2018

This is a great company. I called around 8:30 AM to report that I had a clogged kitchen drain. I asked how much it would be to unclog the drain and was told $65.00 if they could access the drain through the exit valve in the wall outside the kitchen, $95.00 if they could not.

My house is configured such that Ramon couldn't access my sink via the access valve, so my job cost $95.00 . Fair. Just what I had been quoted.

I have had a great experience all around with this company. A polite, knowledgeable lady answered my call, then told me she could have someone out between 10:00 AM and 12:00 noon. Ramon arrived at 10:00 sharp. Perfect! Ramon is a fine man -- personable, polite, knowledgeable, and a hard worker. He unstopped my drain in no time flat. No drama. No surprises. Just good, old-fashioned quality service.

They take credit cards, cash, or check. Convenient. I recommend Ramon and his company to all, and will (if necessary) contact Charlie's Rooter Service first for any future plumbing or pipe problems.

David A.

10/04/2017 12:00:00 SA

MY FIRST YELP REVIEW!

The Short Version: Luis was great, quality work, fantastically fair pricing, would absolutely hire these guys again.

The Long Version: After using Yelp for years and years and years to find restaurants, I woulda never guessed that my first review here would be for a plumber :) Happy, though, to have my first review be a good one.

My kitchen sink drained slowly and backed up into my dishwasher. I was hoping all it needed was rooting, so I came here to find a good, cheap option. I know this is not a perfect indicator or anything, but the second I heard Charlie's voice when he called me back, I felt good about this company. He was actually in Florida on vacation! But he told me that Luis could come by the next day.

Luis was even nicer than Charlie. He did great work, of course, but he was also just an awesome, honest, friendly guy.

He rooted my sink... but that didn't quite fix it (I suspected this was gonna be the case). I asked if he could just repipe everything under there. Yeah, he said, he had all that stuff in the truck. And then he quoted me such a fair price, it was a joy to say yes. And on top of that, the job took longer than expected - some of my old pipes were tricky. No complaints, no extra money - Luis was a total pro.

I know this was just one job, but I feel like if you hire these guys and have a bad experience... it's not them. it's you :p

Amy C.

06/12/2017 12:00:00 SA

I am so very thankful to have found Charlie!

I called him a week ago or so when my garbage disposal broke down. I had just canceled my home warranty and this was my first non-contracted visit from a plumbing service.

Charlie came the same day, only a few hours later. The appt was for 12-2, and he came around 12:15, which is a huge plus - a smaller window of time to wait, and he was super prompt.

He was honest and kind, walking me through the process. It ended up being a simple fix and he charged me ten dollars less for his time because of this. How often does that happen??

I will undoubtedly call Charlie again, as he is surely my new go-to for all issues that may arise!

Todd B.

3/31/2020

There is a reason this company has 5 stars with over 500 reviews. I've used Charlie at least four times and even wrote reviews years ago. I had a clogged drain just today and he came out within an hour (great, friendly office staff too!). He is one of the nicest, most professional contractors I've ever hired. Always gets the job done perfectly. I have not (and will not) call any other plumber. When the time comes for a sewer line replacement, and it will eventually, I'm just calling Charlie.

Ron K.

8/31/2018

Charlie's is my must have plumber for all my plumbing needs! These folks are always polite, professional, knowledgeable and most importantly, they're very reasonable.

The guys always show up when they say they will (sometimes earlier...thanks Luis) and they give you a detailed description of the work they're doing and any other issues you may need to take care of.

I highly recommend Charlie's for all your plumbing issues, big or small.

Mike J.

7/24/2017

So glad I got a second opinion! Got a camera run down my sewer line by Dutton plumbing - they told me it was leaking and needed either a full replacement or a cap and new line run around the house. Quoted me 24,000 and then asked when they should start. Asked for a video of the camera line from Dutton and they said they can't do that. Hmm.

Enter Charlie.

Courteous, professional, and turns out you CAN take a video of the sewer line inspection. His camera showed no leaks but some rusting. Did a hydro jet cleaning or something and it looked way better afterwards. Short story: calling them saved me 23,600 of unneeded work. Honest guy, explains everything, and very friendly. Recommend them highly!

Khlurby P.

09/05/2019 12:00:00 SA

I've used them three times now (twice for my washing machine and once for my water heater) and each experience has been great. They're always prompt, friendly and professional. More importantly, they fix my plumbing problems the same day. I've worked with Luis, Johnny and the owner Charlie. They've all been great. I highly recommend them!

Tad R.

1/27/2019

Charlies Plumbing fixed a toilet problem that another plumber did not, could not fix.
Charlie was easy to do business, fast, friendly and his prices were reasonable.

Amy R.

1/26/2019

It's a Saturday, so I expected to live with my backed-up kitchen sink all weekend. Nope, Charlie was great. Came out the same day. Fixed the problem. Told me what needed replacing in the future.
I will definitely use them again, and recommend them to others.
Thanks for the great, fast service!

JULES b.

08/04/2018 12:00:00 SA

I woke up to a plumbing emergency. Called Charlie @7am job completed by 2pm.. I've been a longtime customer of Charlie. Him and his staff is always professional, affordable and fair.. Thank you again
Tamica/TAMMY

Tasha Y.

6/27/2017

I had a clogged bath tub. I requested a quote through yelp and they responded within 10 minutes with a very reasonable quote and had availability the same day and worked around my work schedule.

Luis showed up as scheduled and did a great job. He was very thorough and gave recommendations to prevent future clogs.

I am very pleased and happy to have my clogged drain fixed so quickly. I would definitely recommend.

Robert K.

03/03/2021 12:00:00 SA

We had a problem with our washer drain, Luis arrived on time, was very courteous, knowledgeable, and very professional and fixed our problem. We recommend Luis to anyone who needs plumbing. A+

Robert L.

10/01/2020 12:00:00 SA

Ramon was great! We had a backed up drain for the washer. We originally called another company, they snaked the main drain and said it was fixed. They said if it backed up again it would be $1200 to replace the drain pipes. We called Charlie and he sent Ramon. Ramon came and immediately snaked the washer drain only and it fixed the problem. He gave us a 30 day warranty and said it should be good for at least a year or two. Ramon was knowledgeable and honest. We have been looking for a new plumber and I think we found a keeper! Thanks Ramon!

Wings W.

4/18/2020

Charlie is amazing! I was having issues with a clogged drain. He came out within 30 minutes of my initial inquiry. Came in and got the job done within 15 minutes. Friendly, affordable, honest and upfront pricing. After cleaning out my pipe issues he even completely scrubbed and cleaned the sink that was backing up. Above and beyond! Will definitely only be calling him for any future plumbing needs.

L L.

2/24/2021

A big shoutout to Luis for his professionalism, great communication and sincere concern for our tree root issue. He's super-knowledgeable and solved the problem quickly yesterday. We are repeat customers and are very happy to have this reliable and honest company we can confidently call upon for plumbing issues. Thank you!

James J.

02/02/2018 12:00:00 SA

Having drain problems is NEVER fun. But we came to Yelp (as always) to find a recommendation for someone to help. We called Charlie's Rooter Service. Someone called us back and they were here on-site within about an hour.

Luis was our technician and he did a great job not only getting rid of the clog, but explaining what he was doing and why each step. Highly, highly recommend this company. Great service!!

Andy S.

2/20/2020

We had sudden and catastrophic main line failure. Everything stopped draining, water was flooding out of the toilet, and backing up into the shower and tub. I called a friend that is a contractor, the 3 recommendations he had were all busy, and were not able to get to me for days, or weeks. I went online and found plumbing companies near me, I called a few and went with Charlie's after talking with Lulu and seeing the rave reviews on yelp, I had them come out ASAP. Charlie and Luis were at my house in less than 2 hours, they diagnosed the problem and were right on it, getting to work the same day. They made my life livable, got the system to where I was able to take a quick shower, luckily I have a friend that sent a portable toilet unit to my home, that I only needed a few days as my complete sewer and all the 72 year old drain pipes needed replacement. To top it all off I had the worst flu I can ever recall. The price was very fair, they were extremely professional, the work was permitted, and inspected before the holes were filled in. I now have drains that work as they were meant too, traps to clean out the lines in the future, should it be required. My wife commented on the noise our tub and shower now makes, it is the sound of water properly draining. I am extremely happy with work they did, the fast repair, and the piece of mind that my drains now work as they should. They have equipment that I was very impressed with too. Thank you Charlie, Luis and your entire hard working crew.

Steven H.

08/05/2019 12:00:00 SA

Fantastic. Couldn't reccomend any more highly. Efficient. Professional. Courteous. Fairly priced. Should be your number one choice for a plumber.

Suzette M.

10/16/2017

Super happy with the service I received from Charlie's Rooter! Had a late call from a tenant that dirty water was backing up in their tub/shower and all the toilets.

I began looking through YELP for a reputable plumber, left a few messages with various plumbers... being 9:30pm, I did not expect to hear back from anyone until the morning.

I was pleasantly surprised to receive a prompt message back from Lulu, giving me a time they could be out in the morning along with what I can expect from their service.

Not only did they come out first thing they even made it an hour earlier, as the tenants were without the use of their shower and tub.

Charlie called explained the problem, gave me two solutions with costs. Took care of it and sent me a photo when the job was complete, as I am not near the property.

Outstanding service from both Lulu and Charlie, I would use them again.

ElizaRica A.

01/12/2018 12:00:00 SA

We had a very good experience with Charlie's Rooter Service. They are very reliable, fast and all of them have a very nice pleasing personality.
I highly recommend them.

Billy P.

5/19/2019

Originally I called Mike Diamond for a 50 gallon water heater. I was quoted 4400. That was for a 40 gallon. The technicians were very nice but the price was a joke Plus 127.00 for a permit. I realized that that was way over priced and called Charley. He replace my water heater with the same Bradford unit and installed anew expansion tank and sediment trap. Plus new flex hoses. All for 1600.00. Not only was the price right, Charley and his wife were courteous and did a great job. I will definitely be using them for any plumbing needs. Thanks for a great job.
Billy

Andrew S.

7/29/2017

We had water backing up in our shower when we ran the dishwasher. I found Charlie's Rooter on Yelp and reached out thru the app for an estimates 7:30am. They got back to me in 15min or less. Then we discussed the issue over yelp chat and they agreed to send someone out asap between 9-11am. The technician, Luis, arrived promptly at 9am. He was calm and patient and helped us diagnose the potential issues. Then he got his tools and went at the clog from both sides. He got it and took the time to make sure everything was flowing smoothly afterward. Luis is awesome!!

Thank you for great prompt service and a very fair price.

Emily S.

7/24/2020

Very responsive, very on time, thorough, fixed my seat of toilet without charging (they were helping with clogged toilet)...just to be nice. Very friendly!!! I will definitely use them again. The price is better than any quote I got and they were delightful and caring. Thank you!!

Bill G.

12/28/2017

I trust these guys and their work. Our situation was tough and they worked the problem hard until it was solved.

There is a Charlie! He and his team were professional, diligent and thoughtful. They were prompt and did the things they said they'd do, when the said they'd do them. Problems were diagnosed as quickly as possible and their thoughts shared as their actions were considered.

Let's face it, when you call a service like Charlie's, you're probably dealing with something you weren't prepared for and don't understand. Our problem was big, so for us the service was expensive. I was surprised at their use of technology in combination with their experience. I was impressed at the depth of knowledge Charlie and his team had about the area construction and city standards that were important in our case. They patiently discussed what they were doing, the alternatives to consider and pricing for everything up front.

I never felt any pressure or that someone was trying to take advantage of my circumstance. That said, I felt that we got everything we paid for and the money was well spent.

Dario was the first of Charlie's team on site and stayed with us until everything was completed. These guys worked late in the evening into the early hours of the morning and stayed at it until things were fixed.

Jennifer S.

1/29/2020

It is with great pleasure that I write a review for Charlie's Sewer and Drain Rooter Service. When my main line was blocked, Ramone came out and diligently tried to clear it. Unfortunately, my pipe was broken and needed to be replaced. Once again, Ramone and Charlie laid out a clear plan of what they were going to do. Ramone and his crew worked hard at laying a brand new pipe, adding two new sewer access vents, and re-pouring the concrete in my driveway. It took long hours and his crew was working until the job got properly done. They were fast, dedicated, and reasonable in price. I would highly recommend this company for your plumbing needs.

Berra J.

11/05/2019 12:00:00 SA

The service was great. I had a clogged shower and they responded quickly with an available technician. Ramon was excellent, courteous and professional. He was also right on time. Will definitely be using this service for all of my plumbing needs from now on.

Michael S.

1/24/2021

We couldn't be more pleased with Charlie's. Luis and his crew came out to replace our main water line and Luis explained every step of the job in detail, from beginning to end. They were extremely competent and thorough and even did a wonderful job cleaning up when they were done. As part of the process, they had to cut a strip across our driveway and did so perfectly. Following this job, Danny and Brian came out to take care of some water leakage issues inside our garage by the washing machine and handled that promptly and thoroughly. Luis and his team and Danny and Brian were very friendly, courteous, respectful, and professional, and we wouldn't hesitate to call them again in the future. Thanks guys-your work was most appreciated!

K. H.

05/02/2020 12:00:00 SA

I made an inquiry to this company about a simple replacement of a tank water heater and got a reply that we do not service condos. That's elitist and ridiculous, and the inquiry was a waste of time. This makes me suspicious that their work might be shoddy and they've been sued by apartment or condo homeowners' associations in the past and they therefore avoid responsibility by making a blanket policy like that ever after, but they didn't even dignify the inquiry with a reason or explanation. If they only service single-family homes and dismiss condo owners, they should say so in their listing and advertising to save people the trouble of an inquiry.

Mark S.

10/30/2020

I tried to use this service but using their chat option online was difficult as after I posted a comment minutes passed before I would get a reply. Finally the office manager responded and advised they couldn't answer questions as fast as I would like and were not interested in doing business with me! I found Overland Plumbing, who came out the next day and did a great job for me. They will be my plumbing company going forward.

John H.

8/21/2019

Right off the bat these guys were excellent. For one, they answered when I called. secondly, they said they would be out within the hour and they were out within the hour. They kept their promise. that's a really good start. Ramon came out, looked at the situation, climbed under the house, figured out what needed to be done, and did it. it was quick, and painless. And the price was reasonable, but best of all my wife is happy, because when my wife can't take a shower or use the bathroom nothing is good. Thank you Ramon and your company!!!!!!!

Clarissa T.

5/15/2017

Louis did such an amazing job! First off, our appointment was for 10am, with a 10am-11am window,(like most service calls). Louis ended up being 10 minutes early, which was greatly appreciated. He patiently explained what our problem was, and gave us our options. He was not pushy in that annoying salesy sort of way, but more informative in explaining what we could expect with each option. Very pleased with the work! Thank you so much Louis.

David D.

1/16/2021

Super fast and super efficient. Ramon was able to get to us within an hour and fix our toilet in minutes. Polite, responsive, and efficient. What more can you ask for?

Paul P.

1/13/2021

I've used them twice now and both times they were friendly, knowledgeable, and super efficient. The first time I had two faucets replaced, but this time I had a leak from my dishwasher. Ramon came to the rescue, identifying the issue in 5 minutes and clearing the issue in less than 30. I will definitely be using them in the future!

Jacqueline A.

10/23/2019

On behalf of Lon Cohen (Backline) Studio Rentals, we had a clogged and overflowed toilet this morning. The reception was quick to answer and quote. $125 for full service of the one toilet, and was there within two hours (earlier than time projected). Quick, clean, efficient, polite, and very well priced. Luis was absolutely wonderful. Will recommend and be using for our own future plumbing needs.

Eduardo C.

10/19/2019

Charlie and his colleague were amazing, they fixed my leaking shower removing a completely stripped old faucet seat in seconds. Superb service!

Farida A.

3/23/2018

With the price of $65....You can't go wrong with their service!
You can always count on them! One call away, service will be rendered ASAP! 3 times we asked for their service and DID A GOOD JOB!

Eddie P.

4/20/2017

I couldn't be more gratified with the service from Charlie's Rooter.

Our townhouse kitchen underwent a clog that could only be explained as an obstruction of an ancient era and mythic proportion. Luckily, Luis and Charlie were on the job almost immediately, making quick work of the vile blockage.

Affable professionals, overwhelmingly generous prices -- plumbing issues are a nightmare, but it was almost worth it just to deal with these guys.

5/5

Sandy A.

10/20/2017

Charlie's Rooter Service is amazing! He has a fast response time and fair prices. I especially like that he gets straight to work and doesn't waste time. He's my go-to any time I have plumbing issues. Here's a picture of what he found in our shower. This is what happens when you flush wipes down the toilet. Don't do it folks! Toss it in the trash!

Curran C.

10/08/2019 12:00:00 SA

Luis was great came when he said he would.
Took care of the problems we were having.
Super happy with the service they provided .

Monique R.

02/12/2017 12:00:00 SA

Found them through yelp. I had called multiole plummers and recieved extremely high rates for a drain cleaning. Charlie's Rooter service offered the best price and was able to come early at 7am to help us with our clogged kitchen sink. My husband put a whole serving pf pasta down the drain not realizing how awful pasta is for the garbage disposal. Ill include a before picture. The plumber was friendly and didnt try to rush it, he took his time with his snake to clear all the food & build up.

They also dont charge you if they can't clear the clog and a 30 day guarantee.

Overall a great experience! Thanks again!

Jerome T.

06/08/2019 12:00:00 SA

There really are some stellar companies who are professionals in their craft. We were stuck in a bind to try and do a plumbing inspection on the same day in comes Charlie's Rooter Service to the rescue! These guys were prompt and were ready to go the second they arrived. Unfortunately, they couldn't do a full inspection due to issues with the house but instead provided us with a detailed report of the issues and how to address them. Charlie's is the real deal!

Joseph V.

03/10/2019 12:00:00 SA

Never replied our message or called us. I heard from a couple of other people they had the same issue with them!!! I wouldn't recommend this guys at all.

Lawrence G.

11/12/2016 12:00:00 SA

Charlie came by to camera inspect the main sewer line of my newly purchased townhouse. He was highly professional and answered all of my questions in a way that made me feel comfortable and assured. I did not feel like I was talking to a salesman, but rather just a plumber who spoke kindly and in a straight forward manner.

For anyone who is tired of plumbers or handymen who try and sell you on things you don't need, Charlie is a great plumber who isn't there just to get as much money out of you as possible.

Lillian H.

07/03/2019 12:00:00 SA

The absolute best -- Luis came over immediately and helped me solve a plumbing issue. So kind, so helpful. 5/5.

Brien A.

5/18/2019

Great work! I first called a different plumber who spent hours and couldn't unclog our sink. Then I texted Charlie's late in the day on a Friday. They responded in 20 minutes, and sent a tech within the hour. He fixed it in 15 minutes and the cost was very reasonable. I'll use them from now on.

Richard L.

04/04/2017 12:00:00 SA

I live in an older home in the NE valley. I called, got an appointment window, and got a call when the service person was near by and ready to come.
What a good service I received! Danny came to see me today and, even though I was pretty sure where he should put the cable down for cleaning, he double checked and verified along the way that the sewer backup did not occur again. Very hard working guy is this man Danny. Personable, sincere, full of energy. I cannot tell you how happy I am to get his help. We chatted through the issues an old property faces. He gave good advice.
Job done. Straight pricing. This is one firm that does exactly what they should. And Danny is my new friend.

Crystal G.

07/01/2019 12:00:00 SA

Charlie's Rooter Service saved us today. Early on in the evening sewage water started coming out of our bathtub and no water was draining in our bathroom. You can imagine the stink and how gross it was having poop water coming out of your drains! I went on yelp and messaged what seemed like 100 plumbers and Charlie said he would be here immediately and his price was more than fair! Will continue to use them (hopefully not too often lol) thank you so much!! Oh also I know it may not matter but he's so nice, helpful and very respectful of our home. He put on booties to walk in and I mean I could go on but just call them if you have plumbing issues. You won't regret it! Also thank you Lulu for coordinating the appt and being so responsive.

Michael P.

04/08/2020 12:00:00 SA

Out kitchen sink backed up last night and I quickly came to yelp to find a plumber, Charlie's Sewer & Drain popped out because of their great ratings. I contacted them through Yelp at 11pm and got a response by like 7am the next morning telling me they could come out the same day. Lewis showed up at 3pm right on schedule and because of the whole coronavirus/social distancing thing I called him and asked if he could stay outside to do the job, he said no problem. He was very courteous, got to work right away and had the drain snaked in under 15 minutes. He also tested it to make sure it was fully clear and did some clean-up in around the access point (even hosed it down for me) to make sure everything was clean. I had to get back inside for a conference call and he said no problem and he cleaned everything up and was done in under 40 minutes! With my wife, baby and I all staying home because of the stay at home orders, it would have been a nightmare to not have a kitchen sink for more than a day - thanks to Lewis, problem solved in no time.

David M.

10/06/2016 12:00:00 SA

I called Roto-Rooter to fix a clogged drain. They quoted me $975 to snake the drain. There were all sorts of explanations for these outrageous charges. The best one was that they needed to hire a second person to help carry the equipment upstairs. Seriously?

I ended up calling Charlie based off of Yelp reviews. He was able to come right out. There was no nonsense with him. He obviously knew what he was doing. He was clean and professional and set about to work.

30 minutes later, my drain was clear and the total bill was $100. I saved $875 by using him. Definitely a number I'm going to keep in my Rolodex.

Isabel R.

11/29/2019

Supposed to be opened 24/7 but we called Nov. 28 at about 9 pm and the phone was never picked up. Called again this am and no answer.
Very poor service from this company. Called Roto Rooter and they came in one hour.

Jeffrey B.

11/25/2020

My shower drain needed snaking. After reading Ramon's good Yelp reviews, I confidently asked for Ramon. He came punctually and was courteous and quickly went ahead and cleared the drain. I was very pleased.

Olga K.

09/04/2019 12:00:00 SA

Quick response and the lowest price quoted. Had a problem with clogged toilet. The job was done in no time. Recommend and will use again

Rachel K.

06/07/2018 12:00:00 SA

Amazing fast reply from Lulu along with great communication throughout the whole scheduling and coordinating job
Tech Luis was polite efficient and very knowledgeable
They gave us the best deal and more than speedy service
Recommend to everyone who wants a job done fast with a great price and done right!!!

Jason W.

09/01/2020 12:00:00 SA

Ramon showed up shortly after I called and fixed the problem in about 30 minutes. Great job, thanks Ramon!

terry g.

2/17/2019

We were very happy with the quick response. The service person was here within an 1 1/2 hours and called us back immediately. Our toilet was unplugged and the charge was reasonable. The service person, Isiaas was very fast, polite and competent. We will use Charlie's Rooter Service again.

Garry N.

09/08/2018 12:00:00 SA

Called them again as promised and was charged triple the price. I guess some things are too good to be true.

Eric C.

4/17/2017

This was as positive an experience Ive had with any plumber in the Burbank area. Charlie got to my house that same day and the rate was beyond reasonable. Fixed my leak... fixed my disposal... even tightened one of the outdoor valves. All while humoring my eight year old's non-stop barrage of questions.

I'd give more than five stars if I could.

C C.

04/11/2017 12:00:00 SA

I am completely impressed with Charlie's Plumbing, 5 stars is not high enough.

It was a typical day in the valley. I was oppressing my wife and making her do the laundry (after all, video games don't play themselves). We started to get a back-fill from the washing machine into the kitchen sink. My wife tried to run the disposal without avail. Me being the benevolent husband that I am, decided to get a plumber and not have her (wife) crawl underneath the sub-floor to clear our stoppage.

YELP has a new feature that allows you to get electronic estimates. Okay, I will try that. At least it will give me a idea as what to expect. Charlies wasn't the first to reply, actually second. But they were very quick. The first place wanted $100.00. Charlie's asked for $50.00. Okay, me thinks, what kind of a scam are you running, 50 dollars when everyone is asking twice as much.

A few email exchanges and a very professional and courteous telephone conversation with Lulu (manager) and Charlies was at my home within the hour. Charlie is a well dressed and very well mannered gentleman in his mid 30s. He took his work very seriously and was not playing any up-selling games. A true gentleman and HONEST businessman. I told him my plumbing problems, he reviewed my condition, and minutes later....a unclogged drain! (Disclosure...I am terrible with the snake. Just a skill that I never acquired).

He gave me his sticker to place on my water heater (I asked for it, to cover up that other business's sticker...hate that company).

Review my previous plumbing experience. Charlies was GREAT. I am sooo tired of contractors trying to make money of of me (us). Charlie gained my trust. He and Lulu are solid people. I have zero complaints with my experience. I am happy. Thank you!!!

Zac M.

11/10/2020 12:00:00 SA

Our kitchen sink wasn't draining, so I reached to several plumbers via yelp. Charlie's replied right away, and quoted me a price that ended up being far less than the other plumbers I reached to. I agreed to have them come out, and Ramon was at my house within an hour. He was super professional, took every Covid precaution and explained everything very thoroughly. He also said that if the clog came back and wasn't completely cleared out, he would come back out again free of charge. I think we've found our new plumber. By far the fastest, fairest, most reasonably priced company out there. We will definitely be calling on Ramon and his team again!

Sonny M.

11/09/2020 12:00:00 SA

2nd time I've used Charlie's rooter service and they are awesome. Seems like it's a family endeavor as you may get Charlie's missus answering phones and Charlie himself rootering. Charlie was super when he helped me out with a backed up toilet giving me lots of options and ultimately fixing the problem. He was friendly and professional and all for a reasonable price. This last time Ramon came to help me with a clogged bathroom sink. He took care of it lickity split and was prompt and professional. I will be using Charlie's for all future clogs

Jonathan L.

2/20/2019

Really had a great experience with Charlie's! From LuLu responding and booking our service to Luis pinpointing our issue and working over a few days to fix our issues - much appreciated the attention to detail and the fix. They did the work during the rains in sloppy conditions and never complained or left us exposed without fixing our deck drains and Making sure we didn't experience flood damage. Pricing was fair and as quoted - no surprise change orders or nonsense - just straightforward proficiency and hard work. Thanks!

Jean A.

04/05/2019 12:00:00 SA

They came out quickly. Their technician was very polite. He quickly got to work and cleaned out the line. He told me after that my pipe was in good shape. He also took a look at my bathroom faucet and suggested I get a new one at Lowe's and then call them back. The person answering the phone was also very polite and service oriented. Two Thumbs Up!

Blanca C.

2/17/2019

My toilet was having technical difficulties. My husband called these people and they were very responsible. They showed up right on time. They fixed my toilet in no time and the amount I paid was reasonable.

Sherwin and Wendy A.

11/07/2020 12:00:00 SA

I had a clogged laundry drain and it was very easy to set up an appointment with Charlie's Drain & Sewer. Ramon was professional and clearly explained what was causing the blockage and what options to repair it.

R S.

3/26/2017

I just had two of my toilets changed. Danny recommended good quality toilets with a reasonable price. He is very knowledgable and pleasant. Thank you for a great service! Two thumbs up!
- Rem

Stella C.

06/04/2019 12:00:00 SA

This is my third time calling Charlie's and they always get back to me quickly and provide expert help. Luis came out yesterday for a sewage blockage due to heavy root growth throughout the lines in the front yard. He also ran the camera through to show me the problem areas (although I could have managed without being shown that bug crawling in there - ugh - LOL). Luis explained the work needed, which will be installing new lines, but to buy me some time he got everything running smoothly by clearing the lines of as much roots as he could. So helpful, thank you Luis. See you for the big project soon.....

Amy F.

5/23/2021

My upstairs middle bathroom bathtub and sink were backing up. I called Charlie's and they had Luis at my house within 20 minutes! It was amazing. He was gloved, masked and wore show booties the entire time. He tried to clear the blockage several times but due to plumbing location was not able to do so. I was not charged for the visit and he arranged to come back two days later. He explained exactly what he was going to and gave me prices. He was informative and really explained what was going on with the plumbing in my house. I also asked him to take care of a dishwasher drainage problem. When he came back, he was on time, clean, easy to talk to and got right to work. He was able to fix the drainage problem in the bathroom and even cleaned the bathtub for me! Amazing service. He then took care of the dishwasher. It was so nice to have Luis do the work. He is so knowledgeable about his job and makes sure to clean up after his self which is so rare these days. If I ever have a drain problem again, I will call Charlie's and ask for Luis. Truly amazing service.

Dan L.

10/23/2020

I needed an outdoor drain repaired. Charlie's sewer and drain made it super simple. They left the area looking better than how they found it (re-orienting some paving stones and laying some landscaping stone). They went above and beyond, all for the price that was quoted.

Miki R.

03/01/2019 12:00:00 SA

My shower drain was clogged. Ramon came out within an hour and fixed the problem. He was courteous and knowledgeable, and fixed the problem right the first time. The lady that answered the phone was also very nice. You can't go wrong with choosing this company for plumbing issues.

scott e.

10/17/2019

Luis did a great job with our kitchen sink. He was very friendly and professional. He got the work done in thorough, timely manner and he did a REALLY good job cleaning up after himself once he completed the work. This was the second time we used them and we will continue to do so.

George A.

9/14/2018

I hired Charlie's rooter service to come out and clear a clean out drain pipe behind my washing machine that was clogged with roots that were growing inside the pipe. This was back in early June. They came out the same day I called, charged a very fair fee of $65, and they were done within half an hour. I had hired a different company to come earlier, and they couldn't clear the drain pipe, so Charlie's really came through. I highly recommend them!!

Brandon K.

10/12/2020 12:00:00 SA

Super kind and professional, showed up early and stayed until the job was done! Good, honest work and was very helpful in explaining each step of the process as they went through. Also gave a great sewer line camera inspection that was helpful during escrow. Estimate was honest and accurate and didn't lead to any unexpected fees :) Good people, highly recommend!

A. B.

05/12/2020 12:00:00 SA

Charlie is incredible. I called multiple plumbers that were going to charge and arm and a leg and didn't seem to give me a viable solution to my plumbing problems. Charlie was very different from the rest of the plumbers. He gave me different options. Told me the one he recommended which was the least expensive and was very polite. In addition he not only fixed my plumbing , which I had done months ago ( not a single problem since), but noticed my front door handle was broken and fixed that free of charge. You can't get better than Charlie. He is trustworthy and stands by his work, gave me a lifetime warranty !

Kelly L.

02/05/2019 12:00:00 SA

We had an emergency sewer back-up about 3 hours before having to catch a plane. No one would be in our house so it needed to be dealt with immediately. I called Charlie and he showed up in less than 30 minutes and had the situation taken care of in about 45 minutes. Now, THAT's great service!!! THANK YOU, Charlie!!!

Marciana G.

03/07/2018 12:00:00 SA

Luis did an awesome job cleaning our clogged drain. He was courteous and efficient. I would definitely use this company again! Thanks Luis!!!

Kaisa A.

10/07/2019 12:00:00 SA

Thanks to the big number of positive reviews on yelp, I took a chance and called them when I needed help with a clogged kitchen sink. My building handyman is impossible. (he is lucky he isn't on yelp... :-) )
Charlie's Rooter Service answered quickly, quoted me a great price and they sent someone out within 1.5 hour. Amazing. Luis was polite, efficient and patient, explaining everything he did.
This team should be your go-to plumber!
Thank you again.
Kaisa

Kelly O.

1/22/2019

Charlie came after hours, shortly after we called for service. He is a cost effective and a terrific plumber. He cleared our blockage, gave us advice on a new system and is a most pleasant person. I will use him whenever I am in need!

Carlos C.

09/08/2017 12:00:00 SA

Fast, Friendly and Honest.

I called Charlie's to clear out a backup in my main line. They quoted me $85, much lower than the $120 I was spending with the other guys. Luis cam out the same day I called and checked out the line. It turns out there was no clog. He went around the house and checked all my toilets, sinks and the washing machine. He found nothing wrong and told me it was probably a temporary back-up that passed on its own. He didn't charge me anything for the inspection, and was super up beat and personable the whole time. Even thou he could have easily put a snake down any drain and charged $50 for it, he didn't.

Thank You Charlie's Rooter Service.

Laura B.

4/20/2017

A positive experience all around!
Our kitchen sink decided that it would rather not drain anymore. And after trying to clear it out as much as we could ourselves. We finally threw in the towel (on the ground because it was now wet) and called these guys.
We should have just called Charlie's Rooter Service right away. Louis was helpful and honest. Both Charlie and Louis worked hard to get our sink flowing again and left the place clean.

Kathie M.

2/14/2018

I am currently living in my childhood home, helping my mom and dad (88 & 90 yo). The home was built in the early 1950s.
Well, we had a plumbing issue yesterday ..... I went to Yelp for help.
Called Charlies and boy are we glad we did.
Luis came to the rescue ... literally. The job was much more than a broken seal on the toilet . Luis understood the importance of the issue, gathered his team, and was able to finish the job last night .
Charlies will forever be our go to plumbers and I will look for Luis to take care of any issue we may have.
Thank You ....

L S.

7/21/2021

I may have been a difficult customer due to the fact that this is the first time I ever had to call a plumber... My house had major issues that was un-noticed b4 the purchase. Constant backing up and toilets/bathroom being filled up.. yuck! So a long-term solution was sought. Charlie's company follow thru from beginning to end. Gave me an amazing quote and made me feel that i was part of the process than just someone handling them the money! Originally I had another plumber come and scope the place out with a tiny camera and they said it was going to cost about 3k but then turns around says its 5k--i assume he saw my work email address. But Charlie's was different -- really large camera which he took pictures for me. It was like getting a EGD or colonoscopy in high def!! it was not dinky camera which charged me $283. The inspection was included in the final price. Amazing speed and punctual. the whole process from 8-5pm. I was shocked to see how professional it was done. they took all the trash and made it like they nothing was even done!! in and out with lifetime warranty. descale and hydrojet everything with precision and care. I know this cuz i was present during the entire process. They made my plumbing headache/nightmare into such a dream. I am happy to say, they have me, my family and my friends for life as a customer -- respect, down to earth and reasonable pricing with the highest quality care and precision at its finest. Thank You for you showing me that their are great plumbers who truly want to help!

sarah v.

04/07/2017 12:00:00 SA

I have been using Charlie for years. I own a hair salon and he always keeps our drains clean! He always is prompt and friendly and leaves the place clean!

James C.

04/04/2017 12:00:00 SA

My shower drain has been clogged up for a few days, and after reading reviews and comparing prices I decided to give Charlie's Rooter service a try.

There customer service on the phone and in person are both great. I've read so many reviews about this guy named Danny, and the reviews don't lie. He was very knowledgeable and friendly. After unclogging my drain he recommend that I go to a plumber store to get a better strainer and answered any questions I had.

Overall very satisfied with the service I received. Don't forget to get the Yelp deal $10 for $20 worth. I ONLY PAID $40, compared to what other plumbers were charging.

Heather W.

04/02/2019 12:00:00 SA

I came home to a super-clogged kitchen sink last night (after a new babysitter decided to cook with my 8 year old and put platefuls of bread, vegetables and pasta down drain), put an inquiry on yelp at Charlie's was quick to respond and confirm 8 am repair time the next morning for reasonable price. Ramon came and it was not an easy fix, but he did it. Now we have our sink back, and kitchen back. A+++ service, no tricks or bait and switch, they just did what they said they would, professionally and quickly. Definitely would recommend for people in similar situation. Thank you Lulu and Ramon!

Rebecca A.

3/25/2019

These guys are great. They responded quickly. They were able to meet me during my lunch hour to unclog a drain in my home. The sink had been clogged for days because I was unable to find a plumber who could respond so quickly. I work long hours and my schedule makes it hard for me to find help. Ramon showed up as promised well within the window they had given me. He was very professional. He even had the shoe covers to keep from tracking dirt into the house. Within minutes Ramon had taken care of the clog. The price was fair. Actually less than I had expected. An all around great experience. I even had time to get lunch. I highly recommend Charlie's Rooter service.

William L.

9/18/2019

Charlie's Rooter Service are the only guys I call around the Northridge area. Luis installed my replacement faucet in the bathroom, and even explained hoe to install it so I can do it next time. Ramon cleared my dishwasher pipes and showed me how to hook up the piping for next time. Charlie's also honors their price quotes. Thanks guys!

Hayley T.

3/21/2019

I have used Charlie's Rooter service for my kitchen sink and shower drain (on separate occasions) and both times they have been punctual to the appointment, quick and efficient, and a pleasure.
I don't know what it says about me as a functioning adult where I have had to call a plumber that many times, but I have a plumbing guy. It's Charlie's.

greg m.

7/29/2017

Luis from Charlie's Rooter service just left my house and drains are clear!
The office manager was Lulu and she responded through Yelp within minutes and gave me appointment windows that worked for us. Thanks Lulu. The tech who came out was Luis
Luis was great. He called when he was on his way, arrived on time, he was professional and a genuinely friendly guy.
He advised me on other solutions and let me know that they are a complete plumbing service, but it was not a hard sell! Appreciate that!

Carlos M.

5/22/2018

After having issues with our current Plummer. Called Charlie's Rooter Service on a Sunday morning hoping they had an appointment available soon. They quoted me about an hour but Ramón, their Plummer, was here in 15 minutes. Ramon completed the work in no time and even advised us on how to maintain and prevent future issues. If any other issue occur, I know who to call!

Dar R.

9/19/2018

Ramon showed up, clean and efficient and unclogged a piece of plastic that was stuck in the toilet. Quick and easy. Made the call at 10am and was told Ramon would be at my house within 2-3 hours and he was. Great service.

David O.

11/29/2018

They did a great job on replacing a garbage disposal. They arrived quickly and were very reasonable on pricing.

Jason L.

09/12/2018 12:00:00 SA

Talk about fast service! Came within an hour of calling for a quote. Very professional - didnt even have to ask for booties to be worn inside our home. Quickly assessed the clogs we had in our showers and cleared our shower drains within 20 mins. Peoceeded to show me the drains working properly. Highly recommend their services.

Tommy K.

5/20/2018

Very fast and quick service. Moises was the technician that came to our house. He came to unclogged our sink and laundry room drain. Before doing anything he would let us know what he is going to do and make sure we know it too. He is very knowledgeable and helpful and was able to answer every questions we ask. Thank you very much!

David R.

06/09/2020 12:00:00 SA

Ernie from Charlie's sewer and drain was great! Extremely professional, gave me options that made sense - didn't push me to a more expensive job that wasn't necessary. Caught and fixed an issue that would have become problematic (and significantly more expensive) if left unchecked. Great experience!

Trisha B.

06/06/2019 12:00:00 SA

I wish I could give more stars! QUALITY WORK! Reasonable prices. Charlie and his team know what they are doing and deliver quality on time. They are friendly and have integrity. Integrity is hard to find in this business. Charlie and his team are the best. They have done several services for us and we are so happy that we chose them.

Scissor H.

02/08/2017 12:00:00 SA

This service came out to my house today I had just called them yesterday. He was prompt, knowledgeable and kind. Charlie snaked my shower drain quickly and offered me his awesome Yelp deal without me even knowing it existed.

I will definitely call them again. If you are looking for an honest person who is up front and quick and efficient than Charlie Rooter is your new Plummer! Thanks again Charlie!!!

Michelle W.

06/03/2019 12:00:00 SA

Great great great service, honest, dependable, knowledgeable and very hospitable and efficient . No need to say anymore

Aviva S.

02/04/2019 12:00:00 SA

Very happy with the service we received this morning. Sent a message through yelp and got a response back very quickly with price included, Lulu was great. We set up a next day appointment. Louis came and was very professional and informative. He quickly resolved our issue. Highly recommend them. Thank you!

Robert C.

06/03/2019 12:00:00 SA

I looked on Yelp to find a plumber and saw the great rating they had. I was more than satisfied with their quick response to my call and my leak was repaired within an hour of my call. Great service and friendly technician!!

Ian C.

8/20/2018

Messaged them at 11pm on Sunday night and received a response within 10 mins. Setup appointment for the afternoon of the following day. I had a clog in my master bathroom which has dual sinks. Charlie called me the following day and told me he would be arriving within 30 mins, which he did. They happily wore covers on their boots before entering my house. They assessed the situation and unclogged the sinks within 10 mins by accessing drain on roof. They even cleaned up the mess I made from trying to use a plunger to unclog sink myself. Technicians were very friendly. I highly recommend, but be prepared to pay more if you have dual sinks.

Bob F.

4/14/2018

Contacted thru Yelp, needed a main clean out rootered. Charlie was here in about 30 minutes, was very nice and professional. He cleaned up the mess from the main drain and left things nicer than it was before he arrived. Absolutely will call Charlie again!

Sakie M.

5/29/2020

Our dishwasher and sprinkler were not working at the same time. It turned out that the dishwasher had appliance issue and not be able to fix--We need to call an appliance repairing. But the sprinkler's issue was an easy fix (just reprogramming) and he didn't even charge us! He also pointed out the water pressure issue that we'll have in the future and gave us an estimate. You saved our day! Thank you.

Stacee E.

09/11/2018 12:00:00 SA

This was a quick simple job of clearing a clogged drain and the service was excellent! I was tired of paying so much to just unclog a drain and I saw Charlie's low price on yelp. Ramon came out, was on time, friendly, neat and unclogged my drain fast. He did not try to charge me extra like some of the other companies do. Thank you Charlie's Rooter Service!!!

Muhammad K.

10/25/2018

Luis did amazing job at my office! He was able to get the rest room back up and running in no time. He was fast, professional, polite, and friendly. He had great pricing. He showed up in a timely manner.
Thank you so much Luis and Charlie's rooter service!

Tom S.

03/12/2020 12:00:00 SA

Excellent service! They showed up on time to fix our clog on the next day, and were very professional, with reasonable pricing. I highly recommend them.

Didi S.

5/19/2020

An escalating sewage problem at my house led me to find Charlie's Sewer & Drain on Yelp. I used the convenient message app on Yelp and Lulu quickly responded within 5 minutes. Next thing I know, Luis showed up at my door and began diagnosing the source of the problem. He used a camera to identify two major root intrusions in the 93 year old clay and cast iron pipes. After further inspection beneath the house, he identified extensive damage to a large portion of old corroded pipes. After evaluating the extent of the repair, Luis and Elio returned the next day to excavate and remove the compromised clay and cast iron pipes. They installed new ABS pipes and 2 clean out access traps. I am very pleased with the level of expertise, courteous service, and knowledge extended to me. In consideration of COVID-19 guidelines, Luis and Elio wore masks and gloves the whole time, and they were acutely aware of the protocols. Without hesitation, I would recommend this company for your sewage and drain repairs.

Here's a helpful tip: I heard intermittent gurgling noises coming from my tub drain, so I recorded the sounds on my iphone. I showed the video to Luis, and he instantly knew how & where to begin resolving the problem. I had a gut feeling that when the technician showed up the sound would not reappear. Having a video of the problem expedited the diagnosis and repairs.

Yafit A.

05/09/2018 12:00:00 SA

Ramon, Thank you for an excellent affordable service. You are our to go guy!

Regine B.

8/15/2018

Service was fantastic. Luis came around shortly after we asked for someone to come by and un-clog our drain. He worked quickly and honestly. We probably had at least 7 other plumbers come by and check our drain and everyone's quote was $150 or more. We were able to get our service done for $95. Such great pricing. And Luis was super helpful. If we ever have trouble again, definitely calling Charlie's in the future.

Dio P.

08/02/2020 12:00:00 SA

Luis was amazing! He walked us through the several options and steps of a complicated and costly repair. Highly recommended!

Len G.

12/14/2018

Flushed out outside drains
Explained what they had to do, what the pricing was based and then proceeded in a very professional way

Happy with job which was priced fairly
Charlie is recommended highly

Allie W.

7/29/2020

Can't say enough about Luis! He is simply the best. After he came out to give an estimate for plumbing work, I knew he had to be the one to do it! Luis, Jose and Elio did an incredible job fixing all of the plumbing issues in our house including some major leaks and sewage line repair. Luis communicated with me throughout the entire process, so I always knew what was going on. Super thankful to have found Charlie's!

Joanna S.

4/28/2018

Very happy with this service. I called on Friday to have a toilet installed. They were able to send a technician on Saturday morning which is most convenient for me. The technician's name was Ramon. He came exactly on time. He worked quickly, did a great job, and took the old toilet with him. I will certainly call Charlie's in the future for any plumbing needs.

Ely L.

7/14/2018

Fast, on-time, and got the job done quickly. Really couldn't ask for anything else. Highly recommended if you have clogged drains. Would definitely use them again.

David G.

9/21/2017

Great service! These guys re-arranged their schedule in order to be able to come while I was home. I needed them to snake a slow-draining tub, and in the past it was necessary to snake it from the cleanout on the roof. They told me it would be more expensive to snake from the roof, so they'd try to do it from the ground level cleanup first (which hadn't worked in past times this drain was slow). However, they were able to clear the pipes from the ground level. Only took them 15 minutes. Saved me time AND money.

Fast, efficient, friendly, and they did a great job leaving the bathtub cleaner than it was when they got to it.

I highly recommend Charlie's Rooter Service!

Philip L.

8/21/2018

Thank you guys for the help with our master sink drain! They work fast and very clean as well, thanks again!

Marisa S.

08/09/2018 12:00:00 SA

I called and got an appt for the next day. It would have been day of but I missed it because they were so quick to respond. Amazing service, punctual, professional. I will be using them again. You should too.:)

Rodger L.

03/08/2018 12:00:00 SA

Great service. Immediate response when we called. Our technician Mars was able to fixed the problem in a timely manner. Would recommend there services to any and everyone who has problems with plumbing.

Vanessa W.

10/30/2018

Charlie is the best! He goes above and beyond! He arrived 1/2 hour before the quoted time, wore covers on his shoes from the moment he arrived on the property, was very polite and was a great conversationalist as well:)

When I had to attend to my work, he started in on our nightmare garbage disposal. Before I could finish one email, he was cleaning up after himself and replacing the items under my sink. When I asked how it was going, he announced with a smile that he was all done! (He was here less than 1/2 hr).

I have to say not only am I seriously impressed with his work, but his customer service well exceeded my expectations.

In addition, he is a local business owner! So support local business and call Charlie!

Frank P.

10/27/2018

Charlie shows up on time, and is as honest a guy as there is. You can trust you won't be overcharged. He explains the situation, and gives you options. Very professional plumber.

Brian A.

7/23/2018

This is really an update. The good experience continues, but in another way. Luis came to open a clogged sink. Instead he found different problem. No charge for the drain since he could not open it, and no charge for discovering the real problem either.

kelly m.

5/29/2018

Ramon was professional, honest, and fast. Very happy with the service!

He took care of the sink leak and the clog without overcharging.

Louise M.

5/29/2018

Wow one hour and a half later, I have an even better garbage disposal than the one I had at a really reasonable price. Ramon from Charlies Rooter Service was fantastic. thank you guys!

Linda F.

03/06/2018 12:00:00 SA

So happy that I found Charlie's Rooter Service. We had major roots in the pipes, despite having had another company clear them only about five years ago. Luis and Charlie were great. They explained every option and gave me a VERY fair price for a big job. They arrived on time, did the job and cleaned everything up before they left. I feel confident that I won't be having this problem again because I finally found company that did the job right. I would recommend them to my best friend, my neighbors, everyone!

Bre S.

01/06/2018 12:00:00 SA

Woke up to a slow drain in the shower and toilets that wouldn't flush. Called Charlie's and spoke with Lulu. She called me back within 20 minutes and scheduled a time for service the same day. Charlie arrived on time. He was able to diagnose my problem right away and got to work. I really appreciate him taking the time to explain the problem, options and price. He was a pleasure to work with and will certainly use him again and refer him to neighbors.

R V.

03/01/2016 12:00:00 SA

This guy is the best came to my home 4 years ago still no issues reasonable price good with my kids.

Thank you Charley

Danielle A.

02/10/2019 12:00:00 SA

Saw 20 minute response time. More like 5 minutes. Ty LuLu. Plus it's a Sunday. Isaias was here in record time and did a great job. He explained everything so that we understood what was going on. Did I say it's a Sunday. I recommend this service. Thanks Isaias.

Katreena C.

1/18/2020

We were in dire need of a technician and Moises came in under an hour! He quickly resolved the problem and showed us what was wrong and was very helpful. Thanks for the great service!

J B.

9/17/2018

Fast and efficient service! Lulu was great in communicating pricing and Ramon the technician did a great job clearing out our clogged drain and explaining what needed to be done. Highly recommended! Thank you guys.

Jose A.

6/15/2019

Ramon was very friendly, prompt and did an excellent job. Thank you, I'll be calling again.

Eliza B.

1/21/2016

We kept putting off calling a plumber when our bathtub started backing up a few weeks ago. Unfortunately today that clog caused our toilet to back up, yikes! We Definitely hate dealing with plumbers, most we've dealt with want to charge us an arm and a leg! After calling around to a few places, We were getting quotes without the plumber actually wanting to come out and look at the problem. After speaking with my sister in law, she referred us to Charlie's Rooter. Apparently He's been unclogging our families drains for years.
Within an hr after she made the call for us, he was at our door, he's professional, prompt, reasonable and honest! Can you ask for anything else in a plumber? We can't and we are one hundred percent satisfied, thank you and we will be referring Mr. Charlie to all of our friends and family.

Joe K.

8/29/2018

Charlie and his team were some of the best people I've had the pleasure of working with. Our main drain pipe from the front yard to the street was old and made of clay so our tree's roots in the front yard had destroyed a lot of it and we kept getting clogged toilets and showers. Charlie came a day before and ran a camera down the pipe to see the condition, gave me a very reasonable estimate with a lifetime warranty and started working on it the next morning.

The next morning, they were extremely prompt, performed a trenchless service where they run a brand new pipe underground from our clean out to the sidewalk and knocked out the job in about 5-6 hours and cleaned up so well, you couldnt even tell any work was done. I'd highly recommend working with him and his team. They were all so nice and super professional! Thanks Charlie!

Alfredo F.

11/24/2017

Requested quote via Yelp on Thanksgiving Day to schedule an appointment for the following day to clear out a clogged kitchen drain. Lulu responded right away to let me know that they can have a technician over next day. Luis showed up promptly next day and worked to unclog the drain. He was very professional and thorough and the drain was unclogged in less than 30 minutes. Will definitely call Charlie's for my future plumbing needs. Highly recommended!

Shari K.

01/03/2020 12:00:00 SA

We had a toilet that was backing up into the shower. Our plumber couldn't get here for a few days. That just wasn't going to work for us. We found Charlie's on Yelp, and he was here within a couple of hours. So polite, quick, even cleaned up before leaving. The price was very fair and exactly what he quoted over the phone. I will recommend Charlie's to all my friends.

R K.

01/02/2020 12:00:00 SA

Terrific, fast service. Louis came right out and fixed our drains and was wonderful to deal with. Highly recommend!

Ron A.

1/28/2018

Louis was here on time as promised, and was extremely pleasant and easy to work with. He came for a for a simple main line blockage that turned out it wasn't so simple. I needed to have my main line replaced from list cleanout back to the cast-iron. They took care of it all, same day, and everything is running just fine. Thank you guys, I will definitely refer you to my friends.

Kimberly M.

4/23/2018

Ramon did a great service in my bathroom, I'm very appreciative. And very professional.

Fante Z.

12/11/2019 12:00:00 SA

Update; Charlie and Company just installed a new water heater for us. I found out yesterday at 5:30pm that our water heater would not restart. I immediately texted Charlie and asked for his services based on past experiences. Charlie, John, and a third crew member showed up the next day with a smile, a firm handshake, and a willing-to-please demeanor. They quickly assessed, diagnosed, and concluded that indeed a new unit was required. Then they set to work resolving the issue at hand. Charlie ran out to get a new unit while John began dismantling the old one. And we had hot water running within 2hrs! Special acknowledgement to John who was able to explain the importance of every step he took and is truly a plumbing superstar! This is now the fourth time Charlie's team has come to our rescue (last time was a super Sunday emergency call where I first witnessed John's craft) and each and every time it has been with fantastic service, friendly interactions, and reasonable prices. Thank you Charlie and Company!!

1st review
Charlie and his crew are amazing! We needed to replace our main sewer line (made of Orangeburg pipe) to the city and also wanted to replace all horizontal drain lines under our home (2 toilets, shower, tub, 2 bathroom sinks, kitchen sink, and laundry area). Charlie himself came out on a Saturday, as that is my only available day, to provide a free estimate for each job. He was on time, friendly, warm, knowledgeable, professional, and honest. He provided me a verbal quote on the spot and followed that up with a written estimate the next day. Not only were Charlie's quotes the lowest of all the estimates we received but he also promised an additional discount if we decided to proceed with both jobs simultaneously. And to my great surprise he said both would be finished in one day whereas other technicians said it could take two to three days, maybe longer. When we decided Charlie was our guy I called him to arrange a date and he was completely flexible to our schedule and needs. We agreed to go ahead with both projects and he reiterated to me it wouldn't take longer than one day. Now here's the kicker... Due to work requirements I wasn't able to be home (though I had a proxy) while they worked and, I'll be honest, that made me extremely nervous as I like to keep an eye on things and surely there is something unexpected that pops up on every job. Charlie assured me it was not an issue and that he would keep in touch via phone. Work day... Charlie and his crew arrived promptly at 7:30 and got right to work. At 8:30 I received my first report from Charlie and unfortunately they had encountered the unexpected pop I feared. Turns out the main drain line connection from the house runs under our back concrete patio and if we proceeded as originally planned they would need to break up the concrete in order to access adding time, labor, and expense. Needless to say I was concerned. Fortunately, Charlie and his crew had already brainstormed a solution that avoided the costly and time consuming removal of concrete. They created a new access point on the side of our home, dug under our foundation, found the connection point, and bypassed the stretch of pipe under the slab. Genius. From that point on it was all systems go. Using their trench-less technology they blew out the old pipe while simultaneously installing the new 4 line. And while this process was taking place Charlie had other members of his crew under our home replacing all the drain lines. It was a well oiled machine. How do I know since I wasn't there you ask? Because Charlie updated me constantly throughout the day with text messages and photo history of the progress. I got home a little after 5pm and they were just cleaning up and testing everything. One day as advertised! Charlie walked me through what had been done and I was thrilled at not only the quality of work provided but also for their efforts in leaving nothing but footprints behind. You could barely tell they had been there. Thanks Charlie! You definitely get the call for all our future plumbing requirements.

CJ J.

6/29/2018

I am so happy with Charlie's Rooter Service. I had my toilet tank inside parts go out on me.....sent an online request for estimate and they responded ASAP with a very fair quote. Louis came out same day (really) and he was super nice, friendly and wanted to explain the entire process to me. Louis had all the parts to replace what was broken and he was able to make the repairs within minutes (literally). I highly recommend Charlie's and you will be super happy if Louis makes it out to your home for repairs. Their yelp customer service is also great (thanks Lulu), very responsive and friendly. Can't say enough good words about them and if I ever need their services again I know who to turn to for super fast and friendly service. Thanks again Louis and Charlie's - you guys are great!!!! A+++ service!

Holly S.

02/09/2018 12:00:00 SA

Can't say enough great things about this company! Called them at 11am and they came out on time 3 hours later at my specified time! They wen above and beyond an still charged me the advertised price rate!!! Do you believe it???? Yes I said above and beyond and still only charged me the advertised rate!!! No upsale! No we don't do that for that price!!! Where can you find an honest fair plumber.... right here!!!

KayJay C.

6/26/2018

These guys are awesome! Timely and responsive. Ramon was our plumber and not only is he knowledgeable, he is also very courteous & called me prior to his arrival to inform me of his current estimated time. The job was done quickly and reasonably priced!

Monique B.

8/26/2017

Our toilet was clogged and we went through 2 plumbers using our home warranty insurance. Both could not get the blockage cleared snaking it. They claimed it was past 100 feet so the insurance would not cover it. We bit the bullet and called Charlie from the awesome Yelp reviews. He came on time first thing in the morning unlike the others who came at the end of their 3 hour windows. Using his camera, it showed the blockage was around 40 feet and he was able to clear it!! Thank you Charlie!! We won't bother calling anyone else in the future!! :-)

Lauren W.

9/25/2017

We were looking on yelp for a reasonable rooter service to come and unclog my 10 year old sons toilet(yuck)! Luis showed up in the time frame that we set up. He wore booties in the house(which I appreciated) and unclogged our toilet for half the price of what other companies were advertising. He seemed very family oriented and caring. This is a family owned business which is my favorite to support. I highly recommend them and will be holding on to their phone number for our next clog. Thank you for being so awesome Charlie's Rooter Service!

Gloria B.

10/18/2018

Luis of Charlie's Rooter Service was stupendous! Luis explained to me the steps he was taking to clean out our dirty pipes and he gave me household remedies to have clean pipes. I used the $20 coupon that cost $10 and the $20 was taken off the total cost.
Excellent service!

Jason M.

06/01/2018 12:00:00 SA

Ramon from Charlie's just left and now the shower is back in action. He wore those blue boot protectors, which is great cause nobody wants dirty shoes on the carpet.

Great company to work with. Lulu was super friendly and arranged to have someone come out as soon as possible. She even had same day available, however, I couldn't take advantage of that.

Lisa C.

2/26/2018

Great job honest service and pricing. Fast and reliable. Luis came to my home before the scheduled time and there call center also let me know that he was available to come earlier. Very polite and genuine customer service! Highly recommend them!

Helga K.

3/26/2019

Our kitchen sink was totally clogged. We brought someone who couldn't open the drain with his super snake and recommended hydro jetting, plus that the drain might be broken. After two sleepless nightmarish nights, and after finally researching Yelp, we contacted Charlie's Rooter Service (thanks to all the marvelous reviews). Luis came within two hours, assured us he would open the drain, and so he did. What a lucky streak to have found this rooter service.
Thank you, Luis!

Nicole S.

11/17/2019

Great, honest and fast service. Easy to schedule and everything was done for a fair price. Will definitely use them again!

Kylee S.

10/06/2018 12:00:00 SA

Charlie (the owner) came to our house to fix our kitchen sink. He fixed the sink quickly and efficiently. I would recommend this plumbing service/company any day. Thanks again Charlie!

Todd M.

11/18/2017

Unfortunately I've had to call these guys out twice in as many months but both times they arrived quickly and did a great job.

Evelyn M.

5/15/2018

Excellent customer service and reasonable price! They were very accommodating and able to fit us in on such short notice! Charlie is extremely knowledgeable and genuine!

Ree C.

8/18/2017

Luis is Great! Very professional and courteous. Came out on a job twice and took photos to confirm the work for me since I wasn't there in person. And came in under the price he quoted me!

Todd S.

9/26/2018

I just had the best experience with this company. I called about a clogged bathroom sink, and within an hour, Ramon came and cleared it and gave me tips on how to keep it from clogging again. Very personable, clean, and quick. Charged me the $65 that they advertised. Highly recommend this company.

Daniel S.

03/07/2019 12:00:00 SA

Had a problem with the sink being backed up. Called them and they sent Ramon, who was great. He tried snaking the sink but that didn't work so he refused to take payment. Recommended hydro jetting and gave me time to shop around for competitive prices. Turned out this was the cheapest, so I had Ramon come back and he took care of it fast and easy.

Holly K.

04/09/2020 12:00:00 SA

Ernie stopped by last week to help us with a problem with our kitchen sink. He was extremely pleasant, efficient and professional. I will call them in the future with any plumbing issues.

Francis S.

09/10/2015 12:00:00 SA

Great Service! This guy Charlie is amazing. We've been with this company for almost 4 years and Never dissapoints us.
I wouldnt trust any monkey bussiness out there reasonable and reliable that's what you expect along with the service they provide. Guaranteed!
Thank you Charlie for doing such an amazing Job!
Keep up the good work!!

Deborah B.

4/21/2018

Charlie came to our house about 2 weeks ago to snake the laundry & shower line, it worked but backed up a week later. I called and they sent Ramon this past weekend (free of charge) he tried but because we didn't have a clean out drain it wasn't working by just snaking the drain. Monday, Ramon came to install a clean out drain. Ramon and his worker, worked nonstop for a little over four hours. There was an unanticipated problem where they originally wanted the drain to go. They got the job done and the drain is unclogged and water is again flowing down the drain and not backing up. I'd highly recommend this Company because they care about their customers and work at a reasonable rate and most importantly they stand behind their work. Thank you Ramon and worker (didn't get his name) for your hard work. I will definitely use this Company again.

Peilun R.

10/29/2019

Luis and his crew did an amazing job for us today. My tenant informed me yesterday that they had major backing up in both toilets and tubs. I found Charlie's on Yelp and called them. Luis arrived 2.5 hours later, diagnosed the problem and informed me of my options. The job was not cheap as they had to drain out massive amounts of leaked sewage, but Charlie was honest and service-oriented and helped put me at ease. He made a very difficult situation much easier for everyone. Today, Luis completed the restoration and repairs in a timely fashion, and my tenants will be moving back in tonight. Charlie's will be my go-to plumbing company in the future!

Joseph M.

8/31/2018

Luis was my guy and he absolutely crushed it. Cleaned all our drains in the hot hot sun! Also found my lost key. This guys does it all! Thanks!

Jane K.

02/09/2019 12:00:00 SA

Five stars may possibly not be enough to express how much I appreciated Charlie's Rooter Service and their team member, Luis who so effectively helped us with a major and long-term kitchen drain blockage problem. I called in the AM and two hours later, Luis was there to expertly access the issue and quickly make the requisite repairs with a smile and a thorough explanation of what the job required.

K F.

04/07/2018 12:00:00 SA

Luis fixed my clogged shower drain, then cleaned up the shower, gave me tips on how to avoid future clogs, he is an expert and enjoys what he does. Thank you Luis.

Peter E.

02/05/2017 12:00:00 SA

If I were able to give Charlie 10 stars I would gladly do just that. Here is why...

We woke up to our kitchen sink being backup and could not get the water to drain. I called out our savior, Charlie's Rooter Service, and even on Super Bowl Sunday Charlie came out within an hour and managed to snake out the problem and we are home free once again. Charlie came to our home about a month ago when our master bathroom sinks needed to be drained and Charlie worked wonders for us then too. Not only does Charlie do the job, but he insists on cleaning the entire are where we has worked too. The man is a saint and he is a Roto Rooter genius! Thanks Charlie for coming out to rescue Alison Eichberg and Peter Eichberg this morning!!!

If you ever need someone to clean out your drains do not hesitate calling my friend Charlie. Here is his mobile number (323) 823-3125.

Get in Touch!
1-818-935-4528 charliesrooterservice@gm…
Northridge CA 91324

Ellen R.

01/05/2018 12:00:00 SA

Great! On time. Clean. Professional. Reasonably priced. You really cannot get better than that.

I have used them twice and will continue to use them as needed.

Ken W.

04/06/2018 12:00:00 SA

They were very fast to respond and did a very quick and professional job.

Suzanne S.

04/02/2018 12:00:00 SA

Very quick response to my plumbing emergency. Charlie came out & was very professional & personal. Great service & affordable price. Would definitely recommend & would use again when the need arises!

Andrew C.

04/02/2018 12:00:00 SA

Mars was my tech. He was awesome. Showed on on short notice and was professional and thorough. Both shower drains were clogged and backed up, and he fixed them easily. Thanks Mars!

Larry L.

8/14/2018

My kitchen sink was backed up. Called these guys and Louis came out immediately. In the past, it has never been an easy, nor clean job. This time, though, it was efficient, clean, speedy and the price was right. I recommend these guys highly.

Meagan B.

8/14/2018

Within an hour of messaging on Yelp Charlie's Rooter Service showed up at my door to replace my garbage disposal. They were super friendly and took care not to make any mess at all. They brought their own parts and tools and charged a fair price. I would definitely recommend.

Ernesto J.

09/04/2015 12:00:00 SA

Very reasonable prices and professional. Charlie is a nice guy too. I called them on one issue with with my main water line, but since he finished fast, I asked him to take a look at another plumbing nuisance and now that's fixed too.

Joseph W.

6/14/2017

Had a horrible leak in bathroom. Called Charlie and as with previous plumbing emergeny, he responded immediately. Luis was at my door in a couple hours ready to handle the situation. My connector and valve were replaced without any inconvenience to me. I must say that Luis was very professional and was happy to know that he also corrected a job that was done shoddy before. Professional, clean work and affordable. Thanks to Luis for an excellent job.

Paola P.

1/23/2019

I had a clogged sewer pipe, Isaias came 20 minutes after I called and reassured me that his team would find the problem and fix it. He was great at explaining what he was looking for, how plumbing worked and ways that the problem could be fixed. This morning the team brought a camera to find the location of the clog, everyone was professional, considerate and thorough. I felt confident that I had hired the right team. I will be recommending them to my friends and family.

Kim K.

3/20/2018

Called for a drain stoppage, and had a technician at my home in UNDER AN HOUR!!! Luis was a very friendly, gracious, considerate and professional technician and the office staff was the same! with Charlie's Rooter has the lowest service fee by far, will definitely call Charlie's again when this issue arises, thanks you all!!!

Mo S.

07/04/2017 12:00:00 SA

My experience with Charlie and Lulu was a great one. I had an issue at work with the toilet. I called and spoke with Lulu and she was able to give me a more than fair quote immediately. Charlie and Lulu arrived within the next hour. I was pleasantly surprised, especially because it was a day before a major holiday. (July 3rd) When they arrived, they were very nice and prompt. And they gave me the best price out of 3 other plumbers. Highly recommended!

Keith W.

08/02/2018 12:00:00 SA

Hey Charlie's Rooter Service very quick response and professional. I had a clogged up sink, it was stinking up my entire building. Called Charlie's the office manager said they could be there within an hour. The technician came within the hour as stated, he was able to clear up the sink and he even washed it down to ensure he left it cleaner than when he showed up. I hope that if/when we have another problem I will certainly call you first.

Jay P.

12/14/2017

Professional on time service. The technician was pleasant and clean, he showed up with in the time window given and stayed until he made sure I satisfied with the result before he left. The prices were more than fair.

Leslie N.

10/30/2015

I was recommended by a good friend about Charlie's Rooter Service, our shower has had draining problems for years. We would used a snake tool unclogg it, but it would only last a few weeks until it went back to being clogged.

Charlie came with his associate Luis and they were very friendly and professional. They quickly analyze the problem and gave us great advice.

Rick S.

3/13/2018

Luis showed up right on time and fixed my clogged shower drain like a pro. He's also a really cool, friendly guy! I highly recommend this company and will be using them in the future.

Sophie B.

09/04/2015 12:00:00 SA

I randomly discovered Charlie whilst walking my dog around the block in my neighborhood. He offered to drop-in and give me an assessment on the shower drain blockage. Better yet, he fixed it, in 25 minutes flat, and I still made it in time for work! He was considerate, well-mannered, and prompt on follow-ups. Would highly recommend for future services.

Robyn M.

12/09/2017 12:00:00 SA

Great service! Charlie and Dario were so nice. Best price around, and they guarantee their work for 30 days!!

Ron E.

03/08/2018 12:00:00 SA

Started with what we thought was a clog in our shower. The first rooter service company was not able to fix it. We called Charlie's rooter service and quickly found out that there were tree roots growing into our clean out. Luis pulled out what looked like a small tree from our clean out. These guys really came through for us and I would definitely call them first next time. Thanks Luis!

Youkeun O.

6/23/2017

Don't call anyone else! Thank you Yelp and all those who reviewed in the past. Luis came over and was very open/honest and gave me all my options before starting any work. I never felt like was being sold. My 2 toilets and shower were backed up and it took a while to find the problem. He stayed TILL THE END and used several different methods....and finally discovered a diaper and/or wipe that was the culprit. He even helped find a clean out that was installed by the previous plumber...it was buried and I had no idea it was there. That in itself saved me lots of $. I will not be calling anyone else for all future plumbing need. You will not regret these guys....and all the previous posts are spot on!

Landon L.

01/05/2017 12:00:00 SA

I recently had a main sewer line clog and my usual rooter service was out of town, so after pricing out a few companies, I set up an appointment with Charlie's that very day. They showed up on time, were extremely friendly and most importantly they quickly cleared my clogged pipes. They even stayed a while longer to make sure the job was done right and had me run all the water through the pipes for a few minutes to make sure it was completely fixed. They also gave me a warranty for their repairs.
I would highly recommend them and they will definitely be my go to rooter service. Hard to beat great service and great price.

Carlos Rafael B.

01/05/2019 12:00:00 SA

Charlie and his team are the most professional company we've had working in our house. We had a pretty big clogging problem that could have ended up in a nightmare, digging on the street, having to involve the city and affecting us financially. Charlie came in, solved the most urgent issue first, then sat down and evaluated every possible fix with us. He put himself in our shoes and gave us a lot of information and input not only as a professional but in terms of how he would fix it if this problem was happening to himself. We had a very good personal connection and I know we are in good hands from now on.

Tamara P.

6/22/2017

Don't bother wasting your time and money with other plumbers. Both Charlie and Luis have been to our house for several issues and they are always very professional, honest, and are reasonably priced. They are also very respectful and make it a point to wear booties every time they enter the house and always clean up after the job. Most recently Luis was here and he couldn't be any kinder, faster, or more efficient.

About a month ago I called Charlie for some drain issues and he was unfortunately booked so I resorted using another plumber who was available the same day. This other plumber was not only twice the price but he didn't do the best clean up job or wear booties inside the house. After he left I had to clean up gunk that splattered after he snaked the drain. Not the most fun thing to do. Needless to say, I learned my lesson and will never use another plumber, even if I have to wait a day. The experience was like night and day.

Richard Y.

03/03/2018 12:00:00 SA

I was very pleased with my experience. Charlie, the owner, takes great pride in his business and explains everything he is doing. We had to escalate my issue, but he tried everything possible before having to go the hydroflush. He was very fair in price, and for the first time in my lifetime I felt I was getting a good deal from a plumber! Charlie is going to be my go to guy from now on. Fair, Honest, and Hard-working and on Time!

Jonathan W.

03/04/2020 12:00:00 SA

I am a Realtor and I had Charlie's Rooter Service do a video inspection on the line. They were fast & efficient. I watched the whole process from start to finish with my Buyer/client, and at the end of the inspection, we received a USB drive with the sewer video. Very fast, very professional, showed up on time and I'm definitely using them again in the future.

Carissa F.

8/19/2017

Came out same day on a Saturday for our clogged kitchen sink. Friendliest, fastest, got the job done. Affordable, too. Luis & Elio were great! Definitely recommend.

Eden K.

12/11/2018 12:00:00 SA

Great experience. I called Charlie's Rooter Service for my clogged kitchen sink. Within 2 hours Louis showed up to fix the drainage. He found out that my pipes under the sink were completely corroded, which added to the work, but he was right! I had plumbers numerous times who came to fix the drain and nobody have ever noticed the corrosion. He worked professionally, fast and very clean and the best part that the price was very reasonable.
Keep the great work and thank you!

Tony W.

9/23/2017

These guys are the best!... great price, fast response, friendly professional service... highly recommend

Lisa G.

6/23/2018

Talk about bit and switch. Ramon from Charlie's came out on Thursday and cleaned the laundry line. (both the kitchen sink and laundry line were backed up on Thursday) He charged at the top of his estimate on the phone, but that was ok. He asked my son for a tip which was unprofessional, but I don't blame the company for that. Saturday the kitchen sink, which is attached to the laundry line backs up again. Charlie's claims that Ramon noted on Thursday that additional work would be needed. But there is nothing on the work receipt that says that additional work will likely be needed and my son said nothing was said about additional work as obviously we would have done everything at one time. According to Charlie now we need the hydro jet and that's another charge--three times the previous charge. No thank you! Not an honest business.

John H.

02/02/2018 12:00:00 SA

I had a fantastic experience with Charlie's Rooter Service. Lou was fantastic, very personable and extremely knowledgeable and professional. My plumbing issues were explained to me and I was given options- no pressure. I rarely review business services but I felt highly motivated to highly recommend this company to anyone dealing with the clogged plumbing/ sewer problems. These guys are really worth contacting and working with.

John Horowitz

Bruce M.

11/28/2018

Luis from Charlies was great. Was able to clear out what I was unable to. Prompt service, professional, clean and very courteous . Will use then again when needed.

Jessica J.

1/25/2018

Amazing service!!! Luis came to our office and unclogged our sink. He was very professional, and very informative of what was wrong. Extremely nice guy, he even made our day better with his positivity and kindness. Would definitely keep this company in our contacts.

Bob T.

9/14/2019

I called Charlie's Rooter Service for a last-minute plumbing repair on a Saturday. The repairman showed up the same day, gave me an estimate, and quickly got to work. He was punctual, friendly and efficient; I am extremely satisfied!

Nicole L.

5/26/2018

Great Job, Ramon did a fantastic job fixing bath tub drain. I will definitely recommend using this company.

Joe M.

5/25/2018

My hot water heater went out and Charlie's Rooter service came out and replaced my water heater in just a few hours. They were fast, clean, and did it for a better price than any of the other six plumbers that I contacted.
FIVE STARS Highly recommend.

Daniella C.

11/17/2019

They were so accommodating around my hectic work schedule. Communication was quick and friendly and their technician did a great job! Will definitely call them again!

Katy L.

11/03/2018 12:00:00 SA

Charlie's has been amazing for us! Luis is always on time, courteous, clean, and knowledgeable! He always lets us know ways that we can save money and is honest about what really needs fixing and what can wait. Lulu is also great with scheduling us quickly and available via text if we need to change anything, even on Saturday. We have had nothing but positivity and professionalism from Charlie's, highly highly recommend them!

M R S.

10/26/2018

Luis asked $125 service fees while their website offers $65 for the same service.
Greed & unprofessionalsm is part of the fabric of this business.

Watch out and make sure you are not being cheated with this firm.
I wished that zero would have been an option.

Leonardo A.

05/11/2018 12:00:00 SA

I'm Lenny Arcieri.
Ramon, from Charlie's Rooter Service came to unclog my kitchen sink,nicest, most professional plumber I've had the chance to encounter in my experience with all kind of plumbers. The service was fast & excellent.the price was most reasonable, better than other estimates I had gotten from other plumbing services!!
I have the pleasure of highly recommending Charlie's Rooter Service!
Excellent, excellent, excellent!!!!

Sharon H.

05/10/2018 12:00:00 SA

We had an emergency at our HOA and we called Charlie's Rooter Service. They were prompt and professional through the whole ordeal. Very understanding of the inconvenience it posed to our homeowners and competitive pricing. Other companies we had spoken too were much much more expensive. Definitely recommend.

Tom P.

12/20/2017

Man oh man oh man oh man! Our main line for our house backed up and filled our driveway with poo so I started calling plumbers and rooter services on Yelp. Charlie's came and did the job for literally 1/3 of what everyone else quoted. The plumber was incredibly friendly and literally the first one I've ever had who did the job for what was quoted over the phone, and didn't come up with a bunch of new problems to charge us for. Super honest, friendly, awesome rooter service. I hope I don't see them again, but if I do need service these are the people I'll call.

Len Q.

9/19/2017

Luis was great. He was very professional and honest. We will use Charlie's Rooter again in the future.

Stephanie S.

1/30/2020

I needed a drainer snaked out. Louis came quickly, did the job fast, was friendly, didn't make a mess. 100% satisfied.

marlon n.

9/15/2017

Awesome people.....friendly, courteous, honest, professional, and reliable...charlie and luis get the job done with reasonable price...i always try to fix plumbing issues myself...not anymore..i definitely will call charlie's rooter service from now on!

Armi B.

05/02/2018 12:00:00 SA

On time quick service friendly professional and clean was in and out 30min fair price will most defiantly recommend to friends and family and saving their phone number for future needs.

Mike L.

1/23/2020

Five stars seems boring for this company because there are so many of them - but they are truly deserved. What a PLEASURE it was dealing with Ramon (Charlie's service person) when he came out to our home. When he arrived, I explained the problem with our toilet not draining and flooding the area when our clothes washer was operated. He quickly surveyed the area and developed a course of action. He then tested the toilet by flushing it. It properly operated after sitting all night, but he noted that the bottom of the toilet was slightly scratched or discolored by the efforts of our plumber who tried, but failed, to clear the problem earlier. Ramon cleaned the discoloration off by gently sanding the area - it now looks as good as new. Ramon started to leave without telling me the cost of his home visit. When I asked him how much I owed, he replied, nothing, and explained Charlie's philosophy of helping when it can and being fair with its customers. I am over 80 years old and I cannot recall such a pleasant experience with any other home repair company EVER.

What a pleasure to deal with Ramon and Charlie's,.

Taylor G.

6/19/2017

Charlie himself came to unclog my kitchen drain pipe. Final price was exactly what I was quoted on the phone and he couldn't have been there more than 20 minutes. After many bad (and shady) plumber experiences I'll never call anyone but Charlie again!!

April B.

9/30/2018

Our sink got clogged late Friday after work-hours. We called Charlie's Rooter service around 6:30p on Friday. Ramon was at our house by about 8:30a on Saturday morning. He was very courteous, his work was clean and he fixed the problem quickly. Highly recommend!

Rick S.

9/28/2018

Wow, these guys are great. Excellent prices, showed up on time (early even) and Luis could not have been more helpful, friendly and efficient. Will def use again. Thanks.

Anthony G.

9/26/2018

Very friendly both on phone and in person. They diagnosed the issue very quickly and hydrowashed my pipes multiple times until they were cleaned. Now my laundry drains properly. So impressed!

Patrick M.

1/18/2020

Luis was a prompt, knowledgeable, productive and super friendly. Very satisfied. Will call again if needed.

Ed L.

10/26/2019

Great experience. Trustworthy, lowest quote we received. Work done as promised. Highly recommended.

Angel J.

1/15/2020

Charlie's is great. Luis is really helpful, honest and informative. He let's you know exactly what's broken and how he can fix it. He gets the job done. Thank Luis.

Sossi M.

04/05/2018 12:00:00 SA

Very pleased with the service, not only were they quick to respond but Charlie fixed the problem quickly and left the area clean. Thank you .

Charles G.

04/01/2016 12:00:00 SA

What a pleasure to do business with Charlie, he made quick work of a slow draining kitchen sink. No over sell, no new pipes, just snake out the drain. Very fair price, no mess, no high pressure sales pitch.
I will recommend Charlie to everyone I know, I wish all tradespeople did business like him and his wife. When I called she answered the call right away, and called me right back to let me know when he would be here.
Thanks again guys, keep up the good work!

Globetrotting R.

8/14/2019

Everyone on the team is amazing. Thank you, Charlie. Luis was my plumbing technician and I highly recommend him. Courteous, punctual, and extremely helpful. He was able to diagnose the issue without making you feel pressured and was reassuring every step of the way. Does high quality work and works fast. Quote provided is reasonable. Offers 6 months warranty on the parts and labor and even provided me with a free water pressure check up once a year up to 12 months. Will definitely use again.

Kate E.

2/17/2017

We can't say enough about these guys! We called them in the middle of the day, without an appointment, and they came to our house within an hour. They responded quickly on the app and by phone. Charlie and Tony wore booties over their shoes to keep our house clean, and cleaned everything up before they left. They checked the drain several times to make sure it was clear. Charlie and Tony also charged us half of what every other company quoted. It's great to find a reliable plumber, we'll definitely use them again and recommend to our friends!

Becca S.

3/19/2017

Danny from Charlie's Rooter Service was amazing! I called 8 different plumbers and none of them wanted to do the job. Our Reverse Osmosis system was leaking and apparently most plumbers don't want to touch them because of the plastic tubing and fittings that are easily breakable so they can't give a warranty on the repair. Danny explained this all to me so that I could finally understand why so many plumbers turned me down. He came over within the hour and fixed the leak! I'm so grateful. I highly recommend!!

Alden A.

3/22/2018

We had a nice experience with Charlie owner and his assistant. They work fast and straight forward. Explains and showed the problem of our
sewer pipes. Now it is nice and clean no more roots trees. Definitely will call them back for their service.

Thank you,
Alden

Joanna S.

8/31/2018

Great service. Saved me today. Plumbing problems? Call Charlie!

Andrew M.

10/30/2017

And that's why you hire a professional was my immediate thought when Charlie left. I had a repeated blockage that was getting worse. I tried for two days to clear it and even dug out a big section of the sewer line to try to find the problem but I was at a loss. In under 5 minutes Charlie spotted the problem and explained it to me. In 5 more he had it snaked clear. He left me with advice on a longterm fix (which I'm sure he could have done well if I had asked).

I put off calling him because I didn't want to spend more money snaking the drain. I'm glad I called and I'd absolutely recommend Charlie.

Hammer1035 G.

10/29/2017

Good friendly service. I recommend that you have someone there standing by just to make sure that you're getting the full service that you deserve. Price and job wise.

Ray J N.

6/13/2017

Excellent service and excellent prices! The appointment was set up through Yelp, that was easy and a very nice plumber named Luis and fixed my clogged sink. He made sure it worked after I used my dishwasher and all for only $50. Fast, friendly and affordable! I will be using them for all my plumbing needs in the future!

Walter M.

7/28/2017

I don't know what to say but if I could give them more than 5 stars I would! They answered promptly, got someone out to my rental property within 2 hrs. Luis called me with diagnoses and was very honest and up front. You can actually tell just by talking to him he knows exactly what's he's doing and offers you the best solution. I gave him the red light and he went to work. Mind you I had gotten 4 different plumbers to unclog this same issue in the past two years. This time Luis hydro jetted the pipes from the roof! He did his work and called me back when done and gave me the seal of approval on everything. He said he was able to clear it all out and we should be good for the foreseeable future. And you know what I believe him. My tenant was very happy with his service and attitude! Going forward they'll be my plumbers! Thanks guys!

Notable Food Tours L.

05/10/2017 12:00:00 SA

Thank god for businesses like charlies, needed fast service on my cloged sink. they came right away, fixed all problems in a jiffy , for a fraction of what the big companies charge. Thank you Luis for being so professional and for also fixing my bath tub that i had no idea was clogged free of charge.

E B.

08/01/2019 12:00:00 SA

Louis was great! He installed 2 toilets for us on 2 different occasions and they both work great. Disposal was taken care of as well. Great service!

Gail R.

5/30/2017

As is it would be, we had a clogged kitchen sink mid afternoon and were in a need of a plumber. Came on Yelp and Charlie's was the first company we saw. Though I'm often skeptical when a company has so many awesome reviewers, I decided what the heck..... Of course then we called and didn't get an answer and the voice mail was full. As we checked reviews for other companies we got a call back from Charlie's. Not sure how since we couldn't leave a message but here they were on the phone. Explained what was needed and was able to get someone out within 90 minutes. Daniel quickly assessed the problem and was able to clear the clog. The service was very reasonably priced and completed fairly quickly. Seriously very impressed with the timeliness and professionalism of this company. Putting their number in my phone and will use them again if needed. Would also refer them in a heartbeat. Thanks

Ken L.

8/14/2018

Absolutely thrilled with the service, the price, and the man who came over. He wore booties inside the house, and left the place spotless inside and out. Couldn't be happier!

Dave F.

8/14/2018

Fantastic experience. Our drains backed up. Called Charlie's at 6:00 PM. Ramon was at our house at 8:45 the next morning ( 15 minutes EARLY!!!).
Job was done in 20 minutes. Found Ramon to be personable and informative. Explained the problem and the solution. HIGHLY recommend this Company.

Dale O.

2/26/2018

Tried to reach them on a Sunday afternoon. Their voicemail was full. Since their webpage did NOT include an email address I had to spend time searching. I finally found it and sent a message. A couple of hours later they responded and said they did not handle LA area. I am one mile off of Mulholland!. I found their ad by searching Yelp using my current location. When I pointed this out, they simply said the problem was with Yelp and not with them. Very frustrating and a bit amazing that they let their voicemail get so full that potential customers cannot reach them.

They responded rather rudely (capitalizing the word multiple times) that they are CLOSED on Sunday. However I encourage everyone to visit their actual webpage and find that indication. What you will find is more than one indication that you can call them 24/7. They seem like a young business and their YELP rating is five star. I wish them luck. I rechecked their service map and it actually extends to my home. As that impacts their business I would strongly advise they do no simply accept the answer they received from YELP as to why it is apparently misrepresented!

Gary M.

03/09/2017 12:00:00 SA

Can't say enough good stuff about these guys. They were here early, friendly, and got the job done in 20 minutes. The prices are fair, and they didn't try to sell me on other stuff like the smell good plumbers do. If I ever have another problem here, Charlie's is going to the first that I call. Thanks guys!

Dina D.

2/25/2018

This is the second time I have used Charlie's Rooter Service and both times the service has been fantastic. I have tree root problems and Charlie and his technicians always know how to handle this problem. Mars came out yesterday (2/25) after I just contacted Charlie in the early morning. I am so pleased with how prompt this company is every time. I met Mars at our scheduled time and Mars did a fantastic job. Everything seems to be unclogged. I would highly recommend Charlie's Rooter Service as they are professional, knowledgeable, friendly and can get the job done in a timely manner.

Steve W.

07/10/2017 12:00:00 SA

I had a bunch of tree roots invading my old ceramic main out. Charlie and his crew replaced the damaged section with new ABS plastic, digging up a pretty big section of my front lawn in the process. Not only did they do this huge job in one day, staying well into the night to finish, they filled in the hole, tunneled under my walkway to leave it undamaged, and replaced the grass in such a way you can barely tell work has been done. Additionally, we now have an easy access clean out to prevent the headaches we previously had getting the lines cleared. All for a fair price considering the substantial work involved. Thanks for the excellent job. Things have been working great ever since.

Christina E.

7/26/2019

Professional and courteous. Receptionist was very helpful. Charlie showed up within the scheduled time. Reasonable pricing. I will definitely use them again.

Nick S.

01/10/2017 12:00:00 SA

Charlie's strikes again. I got myself into a stupid pickle the other day involving a certain third-party bidet attachment, and they came by the next day and dug me out of a jam in no time. Thanks again!

H B.

9/25/2017

Professional. Honest. Affordable. Accommodating. Fast. Will definitely call for anymore issues and trust that they will take care of it!

Jay W.

7/18/2019

Ramon did an amazing job and was in and out in 5 minutes. Great professionalism and experience. Would highly recommend.

Michael C.

1/22/2018

I must say that my experience with Charlie's was exceptional. They were professional, courteous and provided an excellent level of service. I would like to also note that their price is below all competitors. A special thanks goes out to Dariu.

Dean W.

6/30/2018

These guys are the best!

We had our overflow sink in the garage back up & the water was flooding the garage. Had to stop using all sinks, toilets, etc.

Draino Max no good, plunging no help.

I left a message overnight, Lulu texted me back first thing in the morning (8:30am on a Saturday). She was very nice & professional. Told her what the problem was, she said she could have someone to my house by 10am.

Ramon arrived around 9:15! Showed him the problem - he knew exactly what to do - and in 15 min - Problem solved!!

$65 on a Saturday to fix it all!

Highly recommend!!!

David M.

01/06/2018 12:00:00 SA

Had a very positive experience with this company. Called and they appeared within 30 mins. Gave me a rate that was 35% cheaper than my first consult. The team that came to the house was respectful, cheerful and very informative. They went under my house, took pictures and video and showed me my issue; then went on to explain all the options I had. They worked swift and left my yard looking great. I would recommend this team to anyone without reservation.

Irene C.

05/09/2017 12:00:00 SA

Extremely fast response! Lewis was very friendly and was able to resolve my clogged drains for a very affordable price. I'll be keeping your contact info down for any future plumbing needs. Thank you guys!

Jolly C.

04/11/2017 12:00:00 SA

Charlie was very efficient and good. Will definitely call them again if I will have plumbing issues.... thank u charlie!

Sherri Johnson J.

11/04/2016 12:00:00 SA

Charlie is an amazing person and plumber! I used his yelp reviews which were all 4/5 stars. Charlie phoned to let me know he was running behind. Once he arrived he got right to business snaking my laundry drain. He's very nice and cleaned up all the mess. I received a discount due to him arriving late. That's what I call good customer service. Charlie is a guy who can trust! It's hard to find an honest service professional but Charlie is the real deal. So if you need a honest professional call Charlie!

Veronica C.

05/03/2018 12:00:00 SA

It is hard to find honest people specially when it comes to Emergency Services at home such a drain clogging !!! I called 10 different places, everyone gave me the run around and No one will give me a quote over the phone or a ball park as to what the service charge will be. Look no further !!! Charlie's Rooter Service is the Real Deal. Honest, Professional, Friendly super helpful and extremely careful while doing the job. They are very honest in the price quote, they were super on time and super chop chop !! I am never calling anyone else ever. I am so Happy there still honest people that love their job and provide a GREAT service. Thank you Charlie, Luis and the whole Team !!!

Benedicte G.

05/03/2018 12:00:00 SA

I discovered Charlie's Rooter Service through Yelp. Yesterday, I had a $2,800 quote from a big chain rooter service company to change the corroded and leaking pipes underneath my house. Charlie was my second quote of the day. After I read all the reviews, I felt confident to call him, and he was at my house within the hour to give me his price for the exact same job: $1,300. He came back this morning at 8:00 am sharp (we live in Sherman Oaks,) and finished the job by 10:00 am. I could not be happier with his efficiency and friendly attitude, and could not recommend him enough. From now on, I will never call a big chain rooter service again, as Charlie has undoubtedly become my 'go to plumber.'

Dea B.

11/18/2017

My water heater started rumbling in the late evening. Called Charlie and he was so nice and understanding. The next day they sent out Jay to replace the water heater. He went above and beyond to help and took time to explain everything. Jay was very knowledgable and nice. His helper named Mars was good too. Very satisfied with their service and will call again. Thank You Charlie, Jay and Mars!

Christina D.

8/16/2019

I can not say enough good things about these guys! I've used them three times and every time the jobs were done as said no hidden costs, they always leave everything clean and their work is flawless! I called them and they were able to have someone out to me right away! This last service I was fully expecting a much bigger bill but it wasn't even close! They take time l to answer all my annoying questions to help me understand what's going on which is huge to me! Hard to find service like this anymore! Thank you guys for everything!

Fernando A.

08/06/2018 12:00:00 SA

Amazing and professional work. Really nice attitude and helped us stay calm when we were stressing out. I would definitely give them a call right away if we ever have an issue in the future. Thanks Charlie!!

Tory S.

6/30/2017

I have to say that Louis is bloody amazing!!!! He fished out my tiny diamond earring from a oversized shower drain on the second story! I thought for sure that it was gone forever, but he didn't give up until he got it out! He was on time and is super professional, he did a great job on my other drain as well. Charlie's is very reasonably priced, honest and clean up perfectly. Louis is my go to plumber from now on and I HIGHLY RECOMMEND HIM!!!!!!
Thanks again Louis!! :)

Penny W.

11/14/2016

Charlie has helped us with numerous plumbing and sewage issues for both our business and home. He has fixed every problem with care and excellence. I am a stay at home mom with four kids and It's so nice to have a plumber we can trust and respect. He is very personable and always solves our plumbing issues. We are grateful to know a plumber we can trust.

Bruno Z.

11/10/2016 12:00:00 SA

I had a drainage issue at home. My biggest concern was to find a trusted company. I have heard to many horrific stories of people getting gauged and ripped off. Charlie came highly recommend from a family member of mine. I was surprised because of the following: Profesional when I called. Were on time. Considerate when coming in and out of my home. Gave me options and explained them. The final price was what they quoted. When they left they filled in any holes and cleaned up. I highly recommend Charlie's Rooter Service!

Adrienne P.

4/24/2018

We had a kitchen sink blockage, that my hubby and I tried to fix our selves. After very little luck we called Charlie's Rooter Service and they came out within the hour. Fixed it quick. Luis was extremely courteous, helpful and super fast. Had my sink working in 15 min. It is so hard to find good honest company's to fix home problems......but I have found my forever Plumbers. So reasonably priced too. BEYOND HAPPY WITH Charlie's Rooter Service. Next time, we won't even waste hours trying to fix our selves.....we will just call CHARILE'S and have it done super fast!
THANK YOU LUIS for getting my sink working again!

Renee P.

11/09/2017 12:00:00 SA

Luis showed up within an hour of my call. He was so helpful and informative and he did a great job. I will use this service from now on -- prices are good too! Thank you, Luis.

Andy M.

6/20/2017

Best rotor service I ever used. Fast and clean. And by far the best price. Rotor hero wanted $225. Charlie's charged $50.

Farzi S.

9/30/2016

Professional, clean job, knowledgable, affordable, and all around nice people. I appreciate your work thank you.

darden k.

1/29/2019

Lulu, you need to brush up on your reading skills. A company that is 10 min. away.,and doesn't service my area is sketchy at best. Perhaps you can explain why you will service Calabassas, but not Simi?

Jack T.

11/17/2016

We've been using Charlie's for several years for our home and have been very pleased with their service and work. Charlie and Danny respond to calls promptly, get the work done quickly and have very fair pricing. We use them for all of our plumbing needs now and happily refer them to friends and family. Highly recommended!

Breanna D.

11/02/2016 12:00:00 SA

I got several quotes to unclog a partially clogged drain. Charlie was the least expensive. He was prompt in responding to messages and cleared the clog in just a few minutes. Saved money and time. Let me know my pipes are corroding and may need attention soon. Super happy with this service.

Alaina S.

12/08/2016 12:00:00 SA

Charlie was able to be at my house in 30 minutes and within an hour of my call, my sewer system was running perfectly. I was in a rush to get to an appointment, so his fast work made a huge difference for me. Charlie wore boot covers in my house and followed up with me later in the day to make sure that everything was working properly. I wish all service providers gave such thoughtful care.

Paul S.

08/02/2019 12:00:00 SA

Great service from Charlie. Called for help with toilet blockage, Charlie arrived in less than an hour and was able to clear the issue quickly and cleanly. He also cleared a problem with our shower. Price was very reasonable. Thanks!

William M.

07/05/2016 12:00:00 SA

Hands down the best service I have received. Charlies Rooter service was quick to respond to my phone call

The pipes underneath my bathroom sink busted and I had a severe waterleak. I was referred to Charlies Rooter service from top Real Estate professionals. Charlie came to my house and fixed the pipes rather quickly and did a clean job. Furthermore, he charged me way less than I had imagined and had to force him to accept a generous tip. It is hard to find an Honest expert Plumber now and day's and i'm greatful that I found Charlie. He is worth every dime. I HIGHLY recommend him. Thank you Charlie Rooter.

William

William C.

7/25/2016

Just wanted to thank the Plummer Danny for helping out my son put a soap bar in the toilet thanks for the fast and easy service #lifesavers

Ashlee S.

10/14/2016

Charlie has been to our house a couple times during the last few years and every time has been a great experience. We are renters so my landlord sent him when the sewer exploded all over the front yard at 11pm! Charlie showed up and was awesome! Today he was contacted about our toilet running, not only did he said he could come today, it was within an hour that he gave us the time frame and he showed up exactly within that window! Always super nice and fast! I will never call another plumber/router guy!!

Tiffany G.

2/22/2017

My kitchen sink was backing up so I called to have it fixed and I got a same-day appointment. Danny came on time, was very professional, fixed the problem and thoroughly cleaned up his mess. I would definitely use this company again! I highly recommend this professional company!

Jay N.

9/30/2017

Charlie was great. On time, very fast, explained everything clearly and cleaned up afterward.

Jason H.

05/11/2017 12:00:00 SA

Had a backed up kitchen sink that really shuts you down with two kids. Danny came out and had us fixed up in twenty minutes. Great service and pricing. Highly recommend these guys.

Robert R.

9/20/2017

I've had many rooting companies fix, or try to fix, drain problems in my life. These guys are the best I have ever hired.

Persistent and honest. Most other rooters would have given up on the problem I had, but Charlie's Rooter Service saw it through and unclogged the drain. Luis and Charlie saved me a great deal of money and fixed my problem.

Just great. I am very, very happy.

Chelle B.

6/21/2016

I HIGHLY recommend Charlies Rooter Service! My downstairs restroom was inundated with crap water! Charlies Rooter Service sent Danny the plumber to the rescue! No joke, Danny was here literally within 5 minutes!!! He snaked the shower, removed the toilet and replaced the toilet seal. This company is super affordable, considering this was an emergency call. I'm grateful for the prompt and great customer service. Danny was professional, Thanks again Danny!! #TwoThumbsUp

Lidia A.

2/19/2018

I was in the need of someone to come out to clear up my kitchen sink with a clogged drain so I saw nothing but great reviews and I called. Lulu called me right away and scheduled someone to come out the same day and gave me a quote over the phone. Mars and Charlie showed up, they were polite, and they took care of my issue. They charged me exactly what I was quoted ove the phone nothing more. I am so grateful for them, they wore boot covers inside my house! I recommend them 100% without reservations! Thank you Mars for a job well done!

Laura L.

9/29/2019

There's a reason Charlie has a 5 star Yelp rating. We purchased an older home and requested several plumbing bids. Charlie was very generous with his time and explanation of services and fees. This week we had Charlie and his team do some of our priority items. They were on time, very professional and completed the job As quoted.

Henry S.

02/12/2018 12:00:00 SA

my sister and I share a shower and her has has been piling up in the drain for a year now and its finally hit the point where water takes forever to made it down, so I had to call up charlie's rooter service to get them to send someone in to snake it out. They came in and did the work, they were essentially in and out in 30 minutes. Quick work, and excellent job.

Jaime V.

02/09/2018 12:00:00 SA

Luis was 1st class all the way. I highly recommended this company, their integrity glows from arrival to departure!

Hannah D.

9/25/2019

Very grateful to Louis who came out as soon as we called!! He identified the problem in no time, and snaked our drain quickly and efficiently. He also gave us helpful suggestions on how to move forward if and when our pipeline gets backed up again. He then cleaned everything very thoroughly. He definitely saved the day! He was friendly, hard working, fast, and fair! Thank you so much Louis!!

Rebecca C.

8/22/2017

These guys are honest and fast. Our shower became suddenly and intractably clogged yesterday. Another company came and said the main line was blocked and needed over $1000 in repairs with no short-term relief offered. I called Charlie's for a second opinion this morning, and within 20 minutes had everything fixed for $50 with a recommendation for follow-up maintenance at way way less than the other company had demanded. I would definitely hire them again, and will use for the bigger jobs too since I know they are honest and professional.

HK L A.

07/06/2016 12:00:00 SA

Made a appoitment with charlie. He showed up on time. Ran the snake 100 ft to the city pipe to cut roots in the sewer. Cleaned up the clogged pipe. Low prices. Thanks

Rob C.

3/31/2017

Danny said when, he was here then! He said what, thats what it was! He said how much, he was right! Prompt clean effective!

Amber R.

06/12/2016 12:00:00 SA

We hired Charlie and Danny to come do a mainline inspection for a house we're buying and they were awesome. Super sweet guys who walked us through everything, talked us through everything they were doing and gave us realistic expectations. They had up to date equipment and we'll definitely be using them for all our future plumbing needs. Reasonably priced and they know what they're doing!

Kristine A.

6/29/2019

Our shower drain backed up and called Charlie's Rooter. Luis came as scheduled that same day. He took the time to explain the issue, and is very professional. Unfortunately, two days later the same drain backed up again. Not an issue as Luis came back the following morning to resolve. Great customer service and will use Charlie's Rooter from now on!

Lisa P.

1/25/2018

I had a stopped up kitchen sink. True to their advertising and what caught my eye, it was only $65. I almost had to pay $200 + more. It was stubborn, but he didn't leave until it unclogged. If the problem comes back again, I will definitely use them again. Luis was clean, quick and
very professional.

Lulu too in the office responded back and my problem was fixed in less than 1/2 a day and in the 2 hour time frame quoted. I am a happy customer.

Lana T.

1/19/2018

This company is truly amazing!! This is my second time of using their services. This time I want to give special thanks to the technician Dario who is super professional, has absolutely wonderful attitude, and very knowledgeable!! He figured out the problem quickly, was very effective in finding a solution, and did it with ease and positive attitude. And what a relief to have the plumbing issue fixed. It was the same day service.

Nicole S.

9/14/2019

Everyone here is great. Decent prices. (It always feels like too much money to spend on pipes, right?) They are quick with returning phone calls and showing up. I mean... VERY FAST. They showed me everything on a camera and explained it so I could understand it. They even lifted and moved a shed of mine so they could get to my problem. MOISES is the nicest most helpful guy. Ask for him!

Slava S.

03/10/2017 12:00:00 SA

I had a serious sewer backup and decided to yelp someone other than roter rooter. I found this company and saw their reviews and called. A very pleasant girl answered and I asked if I can have same day service. She said yes of course. Gave me a short window of time. I asked what the cost of the call is and she told me they don't charge for a service call only for the work done. That's pretty amazing as most others charge for the service call. Anyhow Charlie himself came and fixed the problem. $85 and my bathroom and shower are now fixed. He was very nice and explained what the problem was. This guy should get more than 5 stars. Great service reasonable price and great attitude. THANK YOU CHARLIE!!

Roy L.

8/27/2016

Charlie is a rooter rock star!!!! He rearranged his schedule to do an emergency rush job and did it quickly and expertly. I can't recommend him enough!

Rohit W.

5/20/2016

Agree with everyone else. What a pleasure it is to talk with and work with Charlie. And that's not something that's normal to say about a plumber. He really is a great guy who knows his stuff. It's not easy to find a good plumber but you found one if you're on this yelp page. Thanks again, Charlie!

Bernice W.

01/06/2018 12:00:00 SA

Based on excellent Yelp reviews, I called Charlie's Rooter Service to clear clogged bathroom sink.
Luis arrived in a timely manner and put on shoe booties at the front door...impressed already! He took care of the problem in a professional and competent manner, and was very personable as well. Would not hesitate to use this service in the future.

Tina K.

08/08/2018 12:00:00 SA

Used this agency twice now at my mom's home and service was beyond exceptional. Prices are reasonable, service is provided promptly and the staff that arrive to the home is respectful. Ramon arrived on time and even had shoe guards on and made sure to ask if my mom needed items put away after service was completed. We will definitely be using again and making referrals.

T H.

7/21/2017

Just waved goodbye to Louis who came to clear out a clogged kitchen sink. I called Charlie's at 9:30am, Louis arrived by 10:30am. Nice guy. He was thorough, checking to make sure it was simply a drain (checked the clean-out) and snaked it. One-two-three he was done by 10:45am. He even gave us great advise/info about the plumbing for an upcoming kitchen remodel.

It's really hard to find good, reliable, honest trades people. I will put Charlie's on speed dial. PS: I am not a pushover, so trust me when I say these folks did a good job at a very fair price.

Paul C.

07/11/2018 12:00:00 SA

UPDATE:
My initial experience with this company is documented here, and caused me to give them 2 stars. At the end are my reasons for changing that score to 4 stars.

When I hire a plumber to fix a problem in my home, I expect the same two things I expect from anyone in business: that they can do the thing they say they can do, and that they operate with integrity. Unfortunately, I did not receive both of these things from Charlie's Rooter Service.
They sent an employee to fix a clogged drain in my kitchen sink, which he did. While he was doing that, he also put a hole in the elbow pipe, which I surmised when I saw him wrapping tape around it. He cleaned up the sink, put his tools away, and said, That's it.
I said, You have to replace the pipe you broke.
I don't have that part, he replied.
To myself, I thought, What kind of plumber doesn't have an elbow pipe in their truck?
To him, I said, Well, go pick one up.
At that point, he began making excuses, practically blaming me: telling me how flimsy my pipes were, and that he had told me it might happen. (To be fair, he did point out that I had PVC pipes and should change them.) I picked up my cell phone, asked him the name of the business owner, and dialed Charlie's Rooter Service. That's when the plumber said, Let me double check what I've got in the truck, and went outside.
I reached a message machine at Charlie's, and left a message to call me back ASAP. While the plumber was outside, I received a text from Lulu asking me what the problem was. I texted back that I wanted to speak to her. She said she would call me in a few minutes. In the meantime, the plumber returned with the part, quickly put it on, and that was it... almost. I am still waiting for that return call.
Now, you could argue, all's well that ends well; 5 stars. I did get my drain cleared, and a brand new elbow pipe, for a very reasonable price. True. But, if I hadn't been observant and assertive, that plumber would have left me with another problem. How many older, meeker, or infirmed customers has he left in such a condition? And for what... five minutes of effort!?
I have not given the plumber's name because his reputation is not on the line, I did not call him, I called Charlie's Rooter Service, and they sent that man to me; a man who represented them. This is what I would have asked Lulu to think about, if she had called me back. But, since she never did, I can only assume that this plumber represented them perfectly.
I am deducting one star for the lazy plumber and two stars for the non-existent customer service.

UPDATE: The owner, Charlie, called me today, after reading the above post, and we had a pleasant conversation. He apologized for what had happened and took full responsibility. He told me he had reproached the employee and that he would not charge me. We talked a bit about the challenges of being a small business owner and trying to grow. I got the impression Charlie was an honest man with a sincere desire to provide the best possible service. He said if I would give him another chance he would personally come out to handle my next plumbing problem. I told Charlie that I would give him another chance, and I will.

Melivea L.

7/17/2017

They responded right away to my messages on yelp. They came right over to the house and assessed the situation. Gave awesome advice for future reference. They were able to negotiate with us regarding the price for services and we were extremely happy with the service and the results. Thank you so much!

Lou S.

6/20/2016

These guys get my highest recommendation! I called with a clogged drain and Charlie and Danny were at my house within the hour. Ten minutes later my drain was running freely, and the price they charged was the same price I was quoted over the phone. I actually saved quite a bit of money with them over all the other companies I called. Very affordable, no up-sells, no pressure. They were both courteous, friendly, and professional. They even gave me a free 30 day guarantee! Charlie's Rooter Service is now my Go-To company for home plumbing service.

Ed T.

06/06/2019 12:00:00 SA

Once again, Charlie and his company came to the rescue! We were using the garden hose on the front lawn and the valve that the hose was connected too just fell off, since it was pretty old and rusty. There was no way we could leave the water on for the entire house unless that was fixed. I called Charlie and asked if they could come out, even though it was late (8:00pm), because I have two little children who we needed to bathe and get ready for bed and needed the water on and the issue fixed. WITHOUT HESITATION, Charlie was working out and said he would come right over. In less than 10 minutes, the issue was fixed!! He also indicated that the valve he replaced it with is higher pressure, better quality, and more durable. I don't doubt it for a second. This is the third time I've called Charlie's Rooter to our house for service since we bought our new house about a year ago. I also recommended Charlie, Luis, and their entire crew to my parents and they have helped them with plumbing concerns as well. They are the most professional, courteous, HONEST, and hard working company i have ever worked with!!! For someone like me that doesn't right reviews very regularly, this is my THIRD one I've written for them!! I can't thank Charlie and his team enough for the compassion they showed to me and my family and for coming out to the house so quickly to get the issue fixed. THANKS AGAIN CHARLIE - YOU ARE THE MAN!!!! :)

Kim M.

5/30/2019

Charlie has come to our rescue several times! We were blessed to have his help on Memorial Day when we had a house full of family guests and a major toilet clog problem! He came right away and did not charge extra for the holiday service as Rotor Rooter would have (an extra 500 they said!) He gave us an extremely reasonable price for doing such excellent work. He is a man of great kindness and integrity. Thank you Charlie!! God bless you.

Lynette E.

6/24/2016

Charlie is great! He is prompt, neat, and professional! He is my definite go to guy for rooter service! Highly recommend.

Fred E.

06/03/2016 12:00:00 SA

I could not do laundry as old pipes had to be replaced.
Called Charlie's Rooter Service. Someone answered the phone and had Charlie call me.
Charlie dropped by same evening to give estimate.
We agreed on price and the work was done the next day by Charlie and Danny - Both great guys.
Charlie was on time and also texted me to give time of arrival.
There was no Over Sell Pressure and the work was done in the time frame given initially,
I would highly recommend Charlie.
Sam ( Granada Hills )

Charlie S.

1/20/2017

Good job, fast and reliable not to mention their prices are very reasonable compare to other companies, Danny came in did his job very professional Guy, I will recommend this to anyone, who is looking for a plumber look no more Charlie is the real Deal.....

David D.

11/12/2017 12:00:00 SA

Fantastic. Charlie came on a Saturday, unclogged bathtub in 20min and gave us a great low price. I walked out to his van to get his card (old school), and it looked like it was prepared for any plumbing problem you could imagine--top notch. Charlie looks, acts, and is professional.
May I recommend that those who can consider a tip. I think it might help to keep prices as low as they are which helps everyone else.

Wm C.

10/30/2017

Wow! Ok, where do I begin?
There aren't enough stars so I'll add 5 more!
. This company is absolutely the best.
Luis is a star amongst stars and Lulu is a sweetheart.

Luis came to my house for what was to be a simple drain cleaning. When he began to work we realized that there was more to our story....we opened the proverbial can of worms.

We had some work done in the kitchen a few years ago and we thought it was a job well done. Turns out that our Luis of Charlie's Rooter service caught some serious issues with the sink's plumbing and the garbage disposal! Turns out that left unchecked and not corrected we could have ended up with a flooded house and there was a potential for electrical shock due to the sloppy installment of our garbage disposal by the previous plumber!

Luis explained everything in great detail and was very methodical in his approach to finding the problem and a solution for it.

Luis went beyond the point where other plumbers in the past would have given up. Example: Luis realized a couple days after completing the job that there might be another potential issue with our kitchen plumbing....think about it, he was thinking about our situation days after he had completed it! Who does that?

He called me and said he wanted to come back to our house to review his work and to correct a potential problem that may become an issue in the future. Talk about preventative measures!

Charlie's Rooter service are efficient, HONEST all at a very reasonable price.

*****LOOK NO FURTHER FOR A PLUMBING SERVICE*****.

Sandy M.

12/26/2016

Charlie has come to save the day! Day after Xmas. Called this morning and he was here within 2 hours! Second time in 2 months (for different issues) he's come on the same day I've contacted him! Reasonable, knowledgeable, fast & friendly! Thanks again Charlie!

Joe G.

12/20/2018

Great service today! I had a bathtub drain clogged, called, Ramon showed up less than an hour later and cleared the drain in 15 minutes at a fair price. He was also very courteous and professional. I would use them.

Food L.

09/10/2018 12:00:00 SA

Quick service. Job well done. Did not try to upsale me from the advertised 65 dollar for snaking. Will use again.

Sara S.

1/16/2018

This is the first time I've used this company. I would highly recommend them to anyone who needs a plumber. Lulu in the office is very courteous. Luis came to my house. He was pleasant and on time. He respectfully explained and showed me the problem, leaving the decision to do the work completely up to me, no pressure. He did a good job.

Then yesterday I had another problem which had nothing to do with their work. Luis came again and tried everything he could do to minimize the issue without having to replace the part. Again both he and Lulu were courteous and pleasant. I chose this company from their reviews and am happy to add yet another well-earned 5 stars.

Patrick K.

7/16/2019

Charlie was professional, prompt, friendly, knowledgable and cleared out my backed-up house drains - and cleaned up afterward. I reached out at 9pm the night before and he showed up at 8am the next day. Great service - they will get my next call.

Theresa M.

9/16/2017

Just had rooter service performed today. This was by far one of the best experience!

Called this morning for a problem with the bathroom drain; Lulu was responsive and scheduled Luis for today. Great customer service: Luis was professional, efficient, and great to work with. Had the situation taken care, cleaned up. Pricing was as advertised.

I highly recommend Charlie's Rooter Service. Definitely impressed - and yes, I've got a new plumber too!

Tittus R.

04/03/2017 12:00:00 SA

Everyone has a bad stigma of plumbers, I myself was hesitant on having one come out and help with our sewer drain problem, but when I met with this company and had one of their plumbers come out and assess the problem, I couldn't be happier, very impressed by how hard working Danny was and how determined he was to help. He stayed beyond his work hours just to make sure the problem was fixed. Very professional and amazing business ethic. Thank you! I highly recommend this company.

Amie M.

3/31/2017

Wow! They have a fast respond and done job efficiently. Called in the morning and job done in an hour. I found my new regular plumber now. Thank you to Luis for coming and fixing my plumbing problem.

Thank you,
Amie Mendoza

Jennifer H.

04/12/2018 12:00:00 SA

I wanted to say a HUGE thank you to Charlie for being an HONEST and trustworthy plumber. I had 4 plumbers come out to inspect a leak under my house and the others were dishonest in telling me I needed to replace the pipe and wanted to charge me an exorbitant amount of money to replace it! Well.... as it turns out there was no leak in the pipe at all! All we needed was a new wax ring and Charlie's price was extremely fair to do this work. Before going in the crawlspace he asked me about the leak and right away suspected the wax ring. Sure enough he was right and he never tried to upsell. In fact just the opposite in telling me we didn't need to replace the pipe at all. He is a standup guy and we plan to use him for any future plumbing needs. Also, he was scheduled for a 10-12pm window and called when he was 30 minutes away and showed up right at 10:30am with his helper. If you want honest, reliable, fair price, he is your guy. Thank you for saving us money and doing such a wonderful job!

Gabby F.

10/26/2018

I requested a quote and within minutes I received a reply. I explained my situation and was given a reasonable quote. I made an appointment the next day for a garbage disposal replacement and Luis showed up on time as promised. He was very helpful and explained to me everything he was planning on doing. I'm very happy with his work and will definitely be using this company in the future.

Danny G.

03/11/2019 12:00:00 SA

Had a clogged shower upstairs so I tried Home Advisor first. Not only were they expensive, they couldn't send someone out for 3 days. I called Charlie's Rooter Service and was greeted by LuLu. She was very pleasant and quoted me right on the spot. She had me text my address and Ramon showed up about 45 minutes later. Not only was their price fair, Ramon immediately fixed the problem and also had a great attitude! I will definitely be calling them for any plumbing issues.

Kim D.

06/05/2018 12:00:00 SA

Great service! They reply immediately! Ramon the technician was so helpful, we had him back for another outdoor clog. Highly recommend them!

Jason P.

7/18/2018

I had a clogged toilet and Ramon came by within 30 minutes to fix it. He was able to quickly clear the clog and was in and out in less than 10 minutes. They were a lot cheaper than other places that quoted almost double. Highly recommend if you have a clog that needs to be cleared.

Peter D.

10/12/2018 12:00:00 SA

Luis came on September 7, 2018 to fix my bathroom tub draining very slow. It's been over a month when Luis fix the drain issue in my bathroom tub. Luis is friendly and great in his field. Highly recommend.

Cynthia B.

2/24/2016

Fast Response, Clean, and Neat !! Wore booties to walk in my home. Total professional and fair pricing.

Jim H.

2/24/2017

Danny came last week to unclog my tub drain. It was very clogged and hard to get to but Danny didn't give up. He worked on it for quite a while and finally got the job done. At no cost to me, he also looked at my washing machine water system and
Made some great recommendations.
I was very impressed with his service and will definitely use him again. He's now my go-to-guy for plumbing.

A P.

2/19/2019

Ramon is the man!! He was such a nice guy, very kind and professional. I'm in a new house and he showed me where our mainline and other plumming things in my house are, and was really easy to work with 5 Stars for sure!!!!!

Bonnie D.

02/02/2019 12:00:00 SA

We had two toilets and two showers backed up. Charlie came right out and figured out what needed to be done. He was excellent! I had never used him before but will use him again! Great service and reasonable. Highly recommend him!!

Sooji Y.

09/12/2018 12:00:00 SA

Fast and reliable service! Thank you Ramon for being clear with pricing and what the issue was and being prompt about getting our drainage fixed. Will definitely call again if there are any issue with plumbing again.

Larry C.

07/12/2017 12:00:00 SA

I cannot recommend Charlie's Rooter Service highly enough. From the very friendly receptionist (the owner's wife, it's a family business), to the same day service, courteous phone call from Charlie from the field informing me exactly when I might expect him to arrive, immediate identification and correction of the problem (in our case a clogged kitchen sink clean-out), and VERY reasonably priced service, Charlie's Rooter Service is the plumber you've been looking for.

Charlie was knowledgeable, friendly, informative, skilled, trustworthy, clean, and FAST. We were so satisfied with his work on the sink that we even asked him to check a couple of additional problems in our bathrooms which he also quickly fixed for a fair additional fee.

The worst thing about having a plumbing issue is often not so much the hassle and cost of needing to call a plumber as the dread of ending up with one that's untrustworthy, overpriced, hard to schedule, or just plain unpleasant. I highly recommend you call Charlie's Rooter Service to avoid all these problems and get your plumbing problem fixed quickly and fixed right.

James C.

06/12/2019 12:00:00 SA

VERY PLEASED with Charlie's Rooter. They answered the phone right away and scheduled an appointment for the next morning. As promised, Luis called on his way over. He was very thoughtful and professional - our kitchen drains and sewer lines were almost completely clogged with years of grease and gunk, and the lateral line to the city sewer was blocked by thick roots. He jetted and snaked the lines, removed the mess and roots, got our drainage flowing nicely again, and cleaned everything up quickly. I've hired other plumbers & rooting services for different properties, and I can say that I was very happy with the service and cost from Charlie's Rooter.

Josh K.

07/07/2017 12:00:00 SA

Honestly just the best service I have received. We have an old house with roots in our lines. Even thought we've had parts of the lines replaced, roots continue to get in - we've just accepted that. This most recent time we had a stoppage and Charlie was able to come out the next morning. I received texts prior to him showing up letting me know he was on the way, and an ETA on when he would arrive. Charlie is fast, courteous, efficient, and friendly.
He made sure that the line was completely free of debris and ran the rooter machine up and down several times.
Pricing was honestly the best I've had. We will definitely become long-term customers with service like this.
I highly recommend him OVER other plumbers/rooter services - even those found with 5 stars in this category.
Thank you Charlie's Rooter Service

Andrea H.

8/18/2018

Luis just completed the repairs for our downstairs bathroom sink and we couldn't be happier! He explained everything he was doing and why he was doing it and even cleaned up after he was done. We will definitely be using their services again!

Sandy L.

01/01/2019 12:00:00 SA

Called back on their closed day on New Years Day! Thanks Lulu for calling me back on a holiday! Really appreciated it! I wanted to go with them because of the very nice reviews and affordable pricing. Unfortunately I went with someone else and am paying a lot more :/ but will try them next time!

Emily M.

3/28/2018

They were the only company (out of 7 calls) that actually answered the phone. They were able to schedule a time to come out within 2 hours and were on time! The plumber was knowledgeable, polite, and efficient! Fixed my clogged shower in less than 30 min! Will definitely use them again!

Marlene B.

05/03/2018 12:00:00 SA

Had Ramon here today from Charlie's Rooter. He was fast, and very nice!

Jade D.

12/13/2016

Had a Thanksgiving evening fiasco when the mainline backed up the sewage into our bathroom in the Den. Home warranty wouldn't fix as it was a main line issue. Called around and around until finally found Charlie. They squeezed us in and he was able to clear the line for only $120 - I think well priced! For that price and quick service it probably makes sense to clear the line each year just prior to Thanksgiving so as not to have to go through that again! Stupid Liquid Amber Trees!!!

Caitlin F.

7/24/2018

Luis came out within an hour of my call, and had the shower/laundry back-up problem fixed within 45 minutes. He was knowledgeable and spent time explaining the problem, and helped us form a follow-up plan. Affordable too! We will definitely use their services again!

Harold E.

12/06/2018 12:00:00 SA

Ramon was prompt and very knowledgeable. Had the problems solved quickly. Overall very good service at a good price. I would recommend Charles to others

Gkris M.

05/09/2017 12:00:00 SA

I got a quick response on Yelp from Lulu. She sent out Luis who turned out to be a very nice and honest guy. He unclogged our bathroom sink and made recommendations regarding our house plumbing. I will certainly refer them to friends.

Sharona C.

11/24/2018

I called them on a saturday morning and within minutes they called me back to confirm the appointment in the time window that i requested. Lois came and he was fantastic and knew his stuff. I highly highly recommend them.

Darren H.

07/07/2018 12:00:00 SA

Super friendly and explained what was going on with our clogged sink. Had it fixed and ready to go in minutes. I will be using them again for sure if we have any more plumbing issues. Thanks!!

Marianna S.

4/29/2017

Great service! Starting with Lulu, answering the phone, and making sure she can accommodate our busy weekend schedule, to Luis, a professional and super nice drain specialist, we couldn't be happier with how fast and affordable service was. We are definitely going to be loyal customers of Charlie's Rooter Service and highly recommend them to you.

Ricardo S.

4/21/2017

We were so pleased with the service we got from CRS!
From the start, we got a quick response from Lulu. The estimate was very reasonable.
The ongoing communication was excellent. Charlie and crew arrived at the scheduled time.
He explained in full detail what needed to be done. He was never annoyed by my many questions. The crew worked long hours without complaining. The outcome was perfect.
Elio, Charlie's assistant, deserves mention as well.
We give CRS our highest recommendation!!!!

Blake A.

02/06/2021 12:00:00 SA

things started off ok. the technician arrived on time and gave me a fair estimate for replacing my main sewer line. when i asked if there was any way to get a better price Lulu responded We can price match any other company's written estimate that is licensed, bonded and insured. Great i told myself. When i found such company and submitted an estimate that was $1700 less than Charlie's price Lulu responded with Unfortunately we cannot match the price from that company. They only have 1 yelp review, this is not a well established, reputable company. On google they have 4 stars. Our company is highly rated with 600 reviews, there's no comparison with (that company). Excuse me? The other company was licensed, bonded, and insured which were the criteria i was given. And they actually have more than 30 reviews (not that that matters most). The point is if you are going to offer to match a price then keep your word. Gina later responded with I apologize for the misunderstanding. We should have included the key word reputable as well. We always match written estimates against companies that are well known, licensed, bonded and insured. By well-known we mean established, and running for at least 3 years. Its not OK to give me one criteria and then when i find a better price to completely change the criteria. Had they been more clear with me from the beginning or matched the price i would have gladly given Charlie's my business. Instead they left me with a sour taste and i was very happy to go with the other business and save $1700!

Cecilia E.

04/11/2017 12:00:00 SA

My tub drain was very slow, so I called with the intent of making an appointment for a few days from now. Lulu was very kind, and told me that they could actually fit me in within 90 minutes, so I went ahead and had Charlie come over. He was very nice and professional, and I loved that he voluntarily put on booties (shoe covers) before coming in my house. I think I paid a great price, and he cleaned up the area as well. I would highly recommend him!

Nicolas P.

04/10/2019 12:00:00 SA

These guys were great, installed two faucets and dealt with some old galvanized pipes. Neighborhood company, so I'm happy to keep it in the area, they were professional and on time and clear about the work and the cost. Charlie and Luis were awesome, highly recommend!

Armen S.

10/24/2018

Over the phone is one price and when they arrive it's different price for the same service , driver of the van was very unprofessional. Avoid requesting service from them.

Annie Z.

04/06/2019 12:00:00 SA

My home warranty was going to make me wait three days to unclog a drain that was making it impossible to use my kitchen. Charlie's Rooter Service rushed out to me on a Saturday, the same day, and cleaned it out within minutes...at less then my home warranty charge. Nice guys too.

Abrielle W.

10/18/2018

Awesome customize service from Moses!!! He was very polite, knowledgeable, and fast!!! Thank you!!

Rodney H.

11/07/2017 12:00:00 SA

I called Charlie's rooter service and they came out the same day for a clog in the main line of my upstairs bathroom. They were very informative on the problem and fixed the issue within an hour. Very professional plumbers and I would recommend them to anyone. You guys did a great job!

Chris S.

10/16/2018

On time, knew what he was doing and polite. Roman was great. Will definitely use Charlie's in the future.

Melissa M.

5/29/2018

Excellent service. Luis was professional and quick. Will definitely keep them in my contacts.

jake j.

10/11/2018 12:00:00 SA

I called Charlie on very short notice to fix a busted valve wall inlet for a toilet and he sent a Moses the technician right away. Moses was courteous professional and did the job exactly as I asked and at a fair price. I would definitely recommend this company to anyone. Great job and thanks.

Missy P.

3/22/2019

The plumber came out and helped us figure out what was wrong with our toilet. We did call him and have him come out just to give us an idea of what was wrong. He didn't charge us and was very informative and nice. We will be calling again in the future if necessary. Highly recommend!

Cindy M.

3/22/2019

Since I live in San Diego and in the Van Nuys area helping my brother I had to take my chances with Yelp finding a plumber. My first contact was with Lulu who was very helpful and had Luis at the house in less than an hour. Luis and his crew starting working right away and Charlie and Lulu even showed up to help. They had the sewer flowing right away so Luis could find the real problem. Because of a root problem we had to have a new line installed from the house to property line. Luis and his crew were some of the hardest working people I've seen and they work very well together. They treat each other more like family than co-workers. Even during the heavy rain they kept working and stayed past 8 PM to make sure our plumbing was working properly. So on behalf of my brother I want to say thank you and let you know how grateful we are.

Araceli H.

10/06/2018 12:00:00 SA

I called Charlie's Rooter Service for a toilet leak. They were very professional. My problem was solved within one day. Best experience ever. Ramon was excellent and so efficient.

sandy A.

2/13/2018

Charlie was the first to call me back. He came exactly on time and charged a more than fair price to clean out my kitchen drain. He was friendly and very clean. What else can you ask for?

Jacob P.

9/28/2018

Best $95 I ever spent. My drain was literally unclogged within two hours of calling. Ramón showed up and was courteous, professional, and personable. He quickly got to work on my upstairs bathroom sink and snaked it out within minutes. I would not hesitate to recommend Charlie's Rooter Service to anyone in the area.

Marie D.

02/10/2018 12:00:00 SA

Great service. They were able to book a same day appointment. Luis was excellent. I will definitely use this company again.

Jay A.

12/18/2017

Where do I start?! When I originally called Charlie's Rooter Service Service because my kitchen sink clogged, I thought no big deal we will snake it and problem solved. But of course that was not the case this time. Luis came out and snaked 50 feet of wire 3 times and he even tried to snake it from the air vent on the roof (no luck). He went through the kitchen overflow pipe and still nothing. He had another appointment to keep so he apologized dearly and left. (No charge) BUT WAIT!! a few hours later he calls me back says we have to give it another go. I can't leave you with your kitchen clogged up for the holidays. I'm coming over right now. So Luis snaked the kitchen sink 2 more times... and through his perseverance he unclogged the drain. This man was friendly, professional, honest and fair. He empathized with me and never gave up... Luis You sir are the MAN!!!!! Christmas will be much brighter this year. Thank you 10 stars!!!!!

Ksenia S.

4/29/2016

I have had the pleasure of hiring Charlie on a couple of occasions. He has always performed work quickly and for a reasonable price. He doesn't try to overcharge or diagnose problems that don't exist. He is also respectful of your home and puts on protective shoe covers and cloth to make sure to minimize dirtying your home.

Clemente T.

4/17/2018

This is a late review, but Luis you are the man! We had a severely clogged kitchen sink and he came and cleared it for us. I highly recommend Charlie's Rooter Service and also they are very affordable!

Wei Na B.

8/29/2016

Great service reasonable price ! I had drained problem in the kitchen. David came over and fixed it . He is nice guy and super professional. I am so glad I found Charlie . I would highly recommend David for any plumbing service . I will call him again.

Tania B.

1/23/2017

My sewer backed up because of all the rain we've had the past few weeks. Charlie and Danny came within an hour of my call, snaked my drain and charged me an extremely reasonable fee for a same-day, emergency call. Very professional.

Mike D.

6/20/2011

UNBELIEVABLE!!

I thought this guy was a joke at first....but was I WRONG!!! This guy went above and beyond to repair our home's kitchen sink. He took so much care and pretty much made our problem his problem.

I really don't like to do this on-line review stuff, but when I come across great professional service, I want to make sure everyone knows about it!!

GRACIAS CHARLIE!!!

John W.

3/18/2016

It's a good feeling as a restaurant owner to have competent and trustworthy techs when things break; as they will. Evan better that I can support local business owned by good people.

Pierre O.

7/28/2018

Charlie's was the only plumber who has a great price for rotorooter and actually was available on a Saturday. Ramon was prompt and courteous. He handled the clog quickly and cleanly. I highly recommend Charlie's

Trini G.

03/11/2018 12:00:00 SA

Great job explaining the problem with my drain. Charlie cleared the blockage with no up upsell. Support small business and call Charlie for an honest and fair repair!

Hagar G.

04/03/2017 12:00:00 SA

We recently had Charlie's rooter service come out to clean out the pipe connected to our washing machine and dishwasher. They sent out Danny who was fantastic! He showed up on time, professionally dressed, was so respectful, and most of all incredibly knowledgeable. He not only cleared out the pipes but stayed and ran multiple tests to make sure they were draining properly and that there were no other issues. On top of that, they are so well priced. We will only be using Charlie's Rooter in the future! Seriously the best!!

Joanna L.

7/13/2018

Only plumber I trust with my pipes!!! Fast professional service. Maintenance and check in always.

Mary B.

07/09/2018 12:00:00 SA

Called Charlie's Rooter Service this morning with a clogged main line. They responded within minutes, arrived within a couple hours and my drain is cleared with a 30 day warranty. Very reasonable, polite and responsive. Thank you!!!

Moabite137 ..

12/20/2018

I had a clogged shower drain. I called and said the technician would be out in an hour. Ramo'n showed up in about 1/2 an hour and introduced himself. He placed foot covers on and listened to my concerns. He was very professional and efficient. he was in and out in about 1/2 an hour. Great service, I'm completely satisfied and would recommend this company to anyone in need of plumbing services.

Steven D.

9/30/2019

I called around 1:00 and Lulu told me a tech would be at my house between 2:00-3:00, which already seemed quick to me. About 10 minutes later, the tech called and told me he was available and asked if he could come EARLIER than what I had been told! From the time I called, to the time he arrived, no more than 45 minutes had passed. Doesn't get any better than that. Ramón showed up gave a fair assessment of the job and quoted me a reasonable price which I felt no need to get other quotes for. He was a very nice guy, knowledgeable, and took care of three bathroom issues in a professional and timely matter. He also took care of a problem I didn't know I had for no additional cost. I've used Charlie's in the past and there is a reason why I called again. It's always nice when you can get phenomenal service and support a local, small business. Put their phone number on your fridge or in your phone.

Art P.

07/03/2018 12:00:00 SA

Charlies Rooter Service is the BEST! I want to specifically thank Luis for being courteous, helpful and punctual. We have a root infestation in our main line and it gets clogged every 2 months or so and I've been using Charlies Rooter Service for all of my plumbing needs. Thank you.

jax m.

12/12/2018 12:00:00 SA

These guys are terrific!! My tenants had a plumbing emergency on a Saturday morning. The plumber I had been using didn't have anyone in the area. I found Charlie's on Yelp - great!! Lulu responded right away. Luis even got to the job earlier than scheduled - and when you don't have a working toilet, that's important!!! The problem turned out to be something major - Luis took all the time necessary to explain to me exactly what needed to be done, and why, and exactly what it would entail. These guys are terrific - I can't say enough good about them!!

Christina P.

7/26/2017

Terrific service. Extremely responsive and knowledgeable about our issue. I would definitely use again.

Gregory W.

8/24/2017

I hate hiring a plumber without a recommendation from a friend. So many home improvement companies are dishonest. This was not a big job and I was in a hurry so I looked on yelp. Louis was on time, very professional and the job cost about 35% less than I anticipated. When does that ever happen? I will hang on to this number for future jobs.

J H.

6/21/2018

We had an emergency plumbing issue and Charlie and Ramone were here within hours...excellent service! We would highly recommend!

Joe W.

6/13/2018

Luis came out and was very professional and very fair. I highly recommend them. these Yelp ratings are very accurate. 5 star rating all the way

Gina M.

6/27/2015

I was in desperate need for a plumber and a friend at work recommended Charlie. He was wonderful!!! I Highly recommend his company. Charlie was amazing, he fixed a stoppage for me with ease and was wonderfully priced. Thanks for the great job.

Brian M.

04/09/2017 12:00:00 SA

I simply cannot say enough positive things about Charlie's Rooter Service. I needed to have an old kitchen faucet removed and replaced with a new one. I contacted them on a Saturday and received a quote within the hour. Then they came the next day and got the work done. The price quoted was the price I paid. The plumber, Danny, provided honest, courteous, and professional service. This is what you want when in need of plumbing services. I will definitely be using Charlie's again when such a need arises. They are awesome!

Deborah L.

11/12/2018 12:00:00 SA

Same day service - no upcharge. No trying to upsell me. Luis got the job done quickly and efficiently. Highly recommend.

Laetitia M.

01/05/2018 12:00:00 SA

These guys were awesome! We needed a plumber quickly and they delivered. They returned our message within 15 minutes and helped set up an appointment for the next day. Our plumber, Luis, was on time and was so professional, knowledgeable and friendly. I'm so glad we found a reliable plumbing service. We will definitely be using them again.

Tony B.

02/07/2017 12:00:00 SA

Called and they were able to come out same day to clear our clogged laundry room/kitchen drain. Fast friendly service at very reasonable charge. Charlie was very nice and was able to clear our clogged drain in less than 30 minutes. We will definitely will use Charlie's Rooter Service again!

Sue L.

10/27/2018

I discovered a strange smell coming from underneath my house. I called Charlie's Rooter Service and spoke with Lulu. She took my information and within an hour Moses and his partner arrived. They were very friendly and explained what they would need to do to solve my problem. They discovered that my sewer pipes beneath my house had ruptured and was spilling out sewer waste. They would have to replace the entire sewer pipes under the house. Moses gave me a very reasonable price. The next day Moses and his team worked 12 hours that day to remove and replace the piping. I was extremely pleased with their service and would highly recommend this company for your plumbing needs. I will use them again if a plumbing problem arises.

Adi M.

05/08/2018 12:00:00 SA

Really great experience! Luis was the guy who came in. Very knowledgeable, honest and polite. Took his time and was not rushing at all. Fixed the problem we had with our laundry drain line within minutes. Amazing experience would totally recommend. 5 stars for the company for transparency in price and 5 stars for Luis for is his perfect work.

J L.

9/19/2017

I almost forgot to write this!

I dumped a Nordic ice Pak down my kitchen sink. It clogged up 2 days later(dumb on my part, I know)I called around town but because it was Labor Day weekend, I was struggling to find someone to help me unclog my sink. Everyone wanted way too much money and most businesses had waiting lists. I called Charlie's and even though I'm out of the service area, they came to me at 8pm on a Tuesday. Charlie and his assistant Mars, were wonderful. Not only did they put booties on their shoes before they walked into my house, they were they tidy with their work. Charlie's even had Mars time him that my drain would unclog in less than 15 minutes. I live in a 2nd floor walk up in a historic building with old pipes and god knows what else is down those drains, mind you. Less than 5 minutes and Charlie got my sink cleared out.
They were courteous, professional and fair with their pricing. As long as I live in LA, I will use Charlie's Rooter Service for all my plumbing needs.

Denise A.

10/19/2018

Charlie came out to one of my listings and we got a quote from LULU stating the job would be $150.00 even though the sewer line had a Y in it. When Charlie got there he wanted to charge an extra $75.00 for it having a Y. Don't use them, they bait and switch.

Robert C.

1/29/2020

We had an issue last Saturday with the plumbing in our house backing up. First called Rooter Patrol. The guy came, took a few roots out, ran a camera and said we had a big job that would be around $8000. A follow-up call came from the company. Something didn't seem right so a friend looked up Yelp reviews and told me about Charlie's Sewer & Drain Rooter Co. At 6pm Charlie himself came. He put the camera in and took out all the roots and said the pipes were in great shape. There was even a ABS stretch of pipe that the other guy didn't tell us was there and actually said we should put an ABS pipe in. Unbelievable! The other guy also left a mess. When Charlie finished cleaning out our pipe and having everything function perfectly he did the most impeccable clean up job. I told him how impressed I was with his level of excellence and the time he spent cleaning up afterwards. He said, I take great pride in my work from start to finish and his actions had already preceded his words. I am recommending Charlie to everyone I know! Great guy, great work ethic and great integrity. Thank you, Charlie.

Roman V.

4/20/2018

Called to schedule an appointment. Louis was able to to get my house within an hour. Was very professional and unclogged the drain very quickly.

M S.

9/20/2018

Excellent experience. Reasonable pricing and quality work. Charlie and Lulu are very knowledgeable, calm, cool and efficient. This is how allservice experiences should go - zero anxiety. I will definitely call them again soon.

Chris S.

9/17/2018

What do you look for in a business? Reliable? Responsive? Knowledgeable? Fair pricing? Good people? Charlie's has it all - even though you wouldn't expect a plumber to have all of these qualities - I mean, it's just a service right? Not in this case, this business really cares and just like all the others have said in their reviews - they are the real deal. I needed a couple drains snaked and hydrojetting. I will use them again (although sorry - hopefully not too soon) and will gladly refer them to anyone who needs to get their plumbing done quickly and reliably and at a reasonable price - who doesn't want that? Thanks everyone at Charlie's!

Mike H.

11/13/2017

I want to give a big shoutout to Louis. He is the MAN!! He methodically troubleshot my washing machine drain line that was backing up first by snaking it then hydro jetting it and finally using the big daddy sewer snake on it. The problem was a cracked pipe. But what made Louis so special was his friendly demeanor, his attention to detail and his desire to help. He came back another day while I was at work and actually prevented a burglary in my home from happening. Sounds crazy, it is but I'm forever grateful to him and Charlie's Rooter Service for saving the day.

Nathan T.

09/11/2018 12:00:00 SA

Made an appointment on a Monday for that Friday later in the week. Luis was the plumber assigned to service our call. He was able to arrive earlier than scheduled to clear out a slow drain in our sewer branch line. Luis was friendly, professional and knowledgeable--a hard thing to find in someone who comes into your home (based on recent experiences I've had). He quoted a flat rate for the services he performed without trying to upsell unnecessary fixes. He came back the next day to replace a pipe beneath the bathroom sink after he bought a replacement part, again for the same flat fee he quoted the day before (plus cost of replacement part), even though it took a little bit of work to make it fit. Thanks to Luis and Charlie's Rooter Service. I'll feel good about using their services again in the future when other plumbing problems arise.

Matt F.

11/06/2015 12:00:00 SA

Charlie is always so great. We have been using him for about 3 years now for our plumbing needs. He is extremely reliable and efficient. the thing we love the most is we never feel like we are being taken advantage of when comes to do work for us, wether it is snaking a drain or digging up the front yard to repair a mistake by the previous owner.

Roger B.

09/06/2018 12:00:00 SA

there's nothing like a good experience when you need a plumber. I had one with Charlie's. louis responded quickly and had my drain problem fixed in no time. what made it less painless was louis' jovial personality. all in all it verged on being enjoyable.. good work.......pleasant personnel........I highly recommend them

J Y.

11/03/2017 12:00:00 SA

Everything you've heard is 100% true. Contacted Charlie's Rooter for an estimate and received a call back right away. They were at my house same day. Jay and Mars provided great service, were prompt, and very knowledgeable. Would definitely recommend them.

J. K.

08/02/2017 12:00:00 SA

Yesterday, I called Charlie;s Rooter to unclog my bathroom sink. Very simply, the results of the work far exceeded my expectations. In general, the plumbing repair industry is well known for bait-and-switch techniques. Charlie was the exception. I initially spoke with Lulu, Charlie's wife, who provided me with a great impression of what I was to expect with the scheduled same day work. She stayed in communication with me during the day, as needed, via text messaging. The specifics of my experience: Luis, the technician showed up at my house, on time, smile on his face, clean, all needed equipment on hand. He put booties on his shoes. He quickly went to work cleaning out the usual hair blockage in the drain, taking exceptional care and attention in keeping everything spotlessly clean. After the work was completed, he then went over the surrounding surfaces with with a cleaner, to removed some scattered debris that I could barely notice. My house is normally very clean. The bill for the work was exactly as Lulu initially stated to me on the phone. Simply stated, is there anything else that anyone could expect from a drain cleaning service?

Jared M.

03/12/2018 12:00:00 SA

Luis from Charlie's Rooter Service just finished up clearing a clogged sink drain I had in the kitchen. He was here within about an hour of me calling. Luis is awesome. Extremely personable, professional and knowledgeable. He took care of the problem quickly and cleaned up after he was done. He also educated me on other plumbing concerns I had in my home. My usual plumber just got replaced because they weren't able to address my problem for another 2 days. I'm calling Charlie's Rooter Service every time from now on. Highly recommend them. Thanks again, Luis.

Lori N.

08/11/2018 12:00:00 SA

Great price Great attitude I would use again very friendly didn't try to sell me more

J L.

5/22/2017

Charlie is a lovely, personable, gentleman. I needed the bath and sink cleared out. They weren't clogged but getting very slow so I thought I should deal with it before it became a problem. Charlie was fast, efficient wore paper shoe covers while in the house and cleaned the work area better than my housekeeper. His price for both was $95, which is comparable to others I called. I will call Charlie the next time I need help with clogs and also when we do the reptile for the laundry room.

Carl J.

2/21/2018

The most honest company I've ever hired. I previously got a quote from another company and they told me I needed a clean out and quoted me $1500. Called Charlie for a second opinion and he called me back telling I already had a clean out and that all I needed was to router my main pipe. He also came to my house with an hour of calling. Super fast and professional service. This is my company from now on.

Julie W.

08/03/2018 12:00:00 SA

Ramon was great. I would definitely use this service again.

Will B.

08/01/2018 12:00:00 SA

Had a very good experience with Louis who was courteous, professional, and friendly. He was very prompt, described the scope of work (jetting out a very clogged kitchen drain line), time and amount. Straight forward excellent service. Very tough to find good people. Thanks for the great work.

Irene M.

9/27/2017

Louis and Charlie were great, on time, diagnosed my problem and cleared my drains showing the progress with wired cameras. They answered all my questions patiently and were professional but very nice. Will definitely call them again if I need a plumber for any reason not just drain clearing

Wendy B.

7/26/2018

These guys are great!! I was having an emergency...Charlie was at my house within 15 minutes... did the repair and was very reasonably priced.... Great job!!!

G B.

9/20/2017

My main line was clogged I was looking on the yelp and I can see he have really good reviews I said let me trade him see how it's going to be worked out when I call the guy this at all it's already after 5 o'clock then whatever the price it's going to be from the hundredth it's going to be $200 so I don't think this is the fair price..

Larry G.

7/13/2018

Reply to owner:

I did mention that there was no clean out and could I get an estimate for new pipes. Also, the clog happened yesterday and what was in the sink was from old pipes. Lewis was spending a lot of time explaining things and should have told me he was on a tight schedule and to see the sink first. He told me that the office was upset, had to leave and for me to call the office if I wanted them to do the work at the quoted price. But when I called LuLu, she said they are refusing to do the work. There was no excuse for their behavior, and I could just imagine what it would be like if I had a problem with their service. Penny wise, dollar foolish!
-----------------------------------------------------------------------------------------------
Lewis came out to give me an estimate. I told him I had several things and he said that's fine but apparently the office was upset because he was running late. I asked for a discount, being I'm a first time customer and they said no and later refused to provide service. Also, I thought it was strange that they would not change the parts of my Moen shower faucet.

I think they are very foolish as I was going to give them a lot of business from neighbors, friends and family.

Kay H.

07/12/2018 12:00:00 SA

Kitchen and shower drain both backed up on hottest day of the year-- Charlie's to the rescue! Arrived inside of two hours, drains fixed without delay despite discovering some really challenging plumbing in the kitchen. All parts needed right on the truck. Luis was prompt, efficient, courteous, knowledgeable-- a pleasure to work with. This company really goes the extra yard to do the job right-- the best!

Jackie P.

1/26/2018

We were having problems with our washing machine overflowing from the hose. After trying to resolve the problem ourselves, we decided that we needed to call a plumber. After doing research on YELP and reading all the positive reviews, we called Charlie's Rooter Service. After advising the problem we were having, a technician was sent out that day! We are VERY HAPPY we called them. Louis was sent to our house and was able to unclog our pipes. Not only did Luis do a wonderful job, he was extremely informative to my boyfriend, Chris, and went the extra mile to explain things. It was also a 'PLUS that our dog, Joey, liked him alot (that speaks volumes for a dog that will bark if she hears an ant walk past the house :-)). Because of Louis' excellent service, Chris wanted to show his gratitude and gave Louis a gift card to a nice restaurant. We will most definitely use Charlie's Rooter Service for all future plumbing issues. Thanks so much, Louis!!!!

Dekny V.

07/05/2018 12:00:00 SA

After 3 days of not being able to use my bathroom his/her sinks and 2 quotes later, I finally stumbled upon Charlie's rooter services. Ramón was the tech that came to my house today and within minutes fixed the problem. Completely happy with the service and professionalism. I had been told by different company that my bathroom would have to be basically ripped apart to fix the clogged sink. I can't reiterate enough how happy I am with the service today.

Maegen R.

07/02/2018 12:00:00 SA

I called Monday morning and Luis was at the house that afternoon. He was friendly and professional and answered all of my questions. My kitchen drain was clogged and he snaked it 50 feet twice but the build up was too much. (We had it snaked a couple years ago and obviously that had just freed up the drain enough to get us to this point.) He ended up Hydroblasting it all the way down to the sewer and now all the build up is gone setting us up for a free flowing drain for several years if we treat it right. Luis was done with everything in under an hour and left the place clean and orderly. I'd definitely call Charlie's again (though obviously hope I don't have to!)

Joyce I.

10/05/2018 12:00:00 SA

I called this morning and they were able to send someone out today. Luis cleared my clogged drain! He was very friendly and professional. He was also very helpful at explaining what was going on with the pipes.

Jane P.

01/11/2018 12:00:00 SA

Second time I used Charlie's Rooter Service ... totally professional, on time and tidy. Luis was so sweet and kind with our annoying dog. Fixed our problem old drain and all is great. Much thanks.

Sylvia M.

01/06/2018 12:00:00 SA

Charlie's Rooter Service unclogged my mother's kitchen sink drain (old house/plumbing). They were prompt and professional. We are completely satisfied and highly recommend them.

Christopher T.

06/09/2018 12:00:00 SA

Great service, at a reasonable price !! Ramone was on time, pleasent, clean and quick. I think we have found our new plumber.

Beth Z.

12/19/2017

Charlie came out early enough for me to make it to work on time and cleared our tub drain with no issue.

Don H.

7/29/2017

My wife and I moved to the Valley about six months ago. Having used three separate plumbing companies it seemed that we were doomed to inadequate and over priced services. I happened on Charlie's today on Yelp and saw 119 all 5 star reviews. They were right! A great experience from my call to their office and being helped by a friendly and knowledgable woman. Charlie came out in a very short time and fixed my plumbing issues very quickly and at a fair price. Much to my pleasant surprise, NO up selling! As a Realtor, I will not hesitate to recommend Charlie's Plumbing to my clients, friends and family.

Augi H.

11/24/2017

Luis is awesome!! He was very friendly and our kitchen sink is flowing again. He was right on time and very courteous. Thanks a lot Luis for awesome customers service, you are the best!

Will M.

2/19/2017

These guys were great. Danny came out and was very professional, friendly and clean. Most importantly, it's Sunday and they came out within a few hours of my call and did drain rooter for $85. Multiple other people that I called were about double that price and couldn't get out here as soon. The woman who answered the phone was also easy to understand and friendly. When you live in the valley you get root problems often, so I've had this done at least a dozen times over the past 8 years. This was by far the fastest and least expensive and English speaking friendly was just icing on the cake. Highly recommend, I'll be using them again when roots come back.

Jneece R.

05/02/2016 12:00:00 SA

Charlie is the best! Reasonable price, clean, efficient work, responds quickly to texts, he really knew what he was doing. He and his assistant put shoe coverings on to work in the house. Replaced my very old toilet, advised me what to buy when I asked for his expertise. Great attitude, no over sell. I recommend Charlie, professional and courteous, look no further!!

Sean L.

05/01/2018 12:00:00 SA

Great service! quick response and schedule, professional technicians, honest and good pricing!

Victoria ..

08/05/2018 12:00:00 SA

Great reasonably priced company, can give u an estimate for a simple job over the phone. Ramon, technician was always on time and very efficient.

David G.

11/14/2017

My neighbor and I share a common drain from our two kitchen sinks, which became clogged. I got a same-day, after-hours appointment with Charlie's Rooter Service. Charlie did the work himself. It was quick and effective with a 30 day guarantee. I will use him again. Very pleased.

lisa k.

12/06/2016 12:00:00 SA

My regular plumber was unavailable over this past weekend. I contacted Charlie's Rooter last Sat & Danny came over on Sun AM. He was on time & professional. He cleared my 2 clogged drains & cleared my main sewer line. He left all areas clean after he was finished.

Anna A.

11/05/2016 12:00:00 SA

Thank you Charlie and Lily for coming in such short notice to help us with our clogged kitchen sink. Very thorough and clean service. This will be the only ones that I would call for this problem. Thank you very much! A++++++ job

James D.

04/10/2018 12:00:00 SA

Luis was great, very friendly and knowledgeable. I absolutely will call Charlie's and ask for him the next time we need a plumber. THANK YOU SO MUCH!

Matt S.

06/06/2017 12:00:00 SA

Charlie was prompt, quick, professional, and just as good or better than anyone else for half the price. Definitely give him a call.

Wendy K.

04/03/2018 12:00:00 SA

Luis came today to service our toilet that was clogging. He provided wonderful and efficient service! He was very thorough and explained everything. He was completely transparent regarding cost. So thankful for Luis and Charlie's Rooter Service.

Tom D.

04/03/2018 12:00:00 SA

Great customer and professional service! I spent 2.5 hours on Easter trying to fix the clogged drain without success. I then called Charlie's for the $65 special, and the customer service rep politely explained what was included and quickly got Louis out to my place. He quickly diagnosed the issue and patiently worked with me to go over the various options since I had old kitchen sink drain pipes and no clean-out access. In the end, it only cost $100 and was well worth the extra work he had to do. I'll definitely go with these guys in the future.

Matthew S.

04/02/2018 12:00:00 SA

I called Charlie's for a second opinion after being told by another plumber that we may need to do a major re-plumbing of the mainline to fix a shower and tub that weren't draining. The plumber arrived about 20 minutes later, and fixed the problem in a matter of minutes by snaking the drain. He only charged $65 as a first-time customer, and our issue was completely solved a half hour after making the initial call! Thanks, Charlie!! I highly recommend this plumber!!

Lori A.

10/16/2016

Charlie came over to fix a clogged kitchen sink. He came over within a few hours of calling, was friendly, took care of the problem, cleaned up everything after he finished it, and was very reasonable. I would definately use him again in the future and recommend him.

Lucy P.

11/05/2016 12:00:00 SA

We had a plumbing issue in our kitchen and having just bought the house, unsure as the severity of the issue. Charlie not only responded the same day of my call, but was an absaloute savior. In less than 2 hours, he was able to fix the problem and give me my kitchen back. I would recommend him highly. He was informative, nice, efficient and left impeccable clean work.

hazel g.

9/22/2017

I love this company. I called them today and the person who answers the phone is always really nice. My apologies for not getting her name. She told me that the technician will come between 1 and 3, and I they came around 1:30! I received a call 30 minutes before their arrival. Really great service! Thank you Charlie's Rooter Service.

Elle H.

2/14/2018

These guys are great! This was my second time using their company and they give excellent service! Luis helped to install my toilet yesterday and was quick and efficient! He even picked it up for me as well!!! I would give them more stars if I could - great job guys! Thank you so much!

Zach V.

04/05/2017 12:00:00 SA

Called late Tues afternoon, Danny was able to come out that evening but was not able to fix due to the size of my issue. Came the next morning and did a great job on a new sewer clean out under the house. Definitely will call them for my next job.

Naty S.

04/03/2017 12:00:00 SA

Thank you for sending Luis to fix our clogged kitchen sink. From the time he called and walked to our kitchen I felt he is honest. He told us what he was going to do and explained what was happening . He completed the job efficiently. Again thank you Charlie for sending Luis and helping him. . We finally found a rooter service company that can be trusted...

Denise B.

8/15/2017

Now...let me just start by saying that prior to calling, I thought this was a bait and switch listing on Yelp. Let me write this review to assure you it is not....They are LEGIT and deserving of the 5 stars! They were so friendly from the inquiry phone call to the plumbers, Charlie and Mars! My bathroom sink has been clogged for over 7 months because other plumbers (under my home warranty) stated that since I didnt have a cleanout, it would be difficult to clear the clog in the bathroom sink. They would not go through the drain (through the sink) or open up the plumbing under sink to gain better access. I have a second bathroom, but it was becoming inconvenient...I wanted to use my bathroom connected to my room. Charlie's Rooter Service came and said the cost would be $50 to cleanout and that if they could not clear they would pay me $50. I took it as a joke and that they were confident that they could unclog. They were able to clear through sink drain...I was very impressed! It took all of 20 mins. I would recommend Charlie's Rooter Service....they are the real deal! Thanks again!!!

Terese R.

8/14/2015

I have to say by far the best plumber in town. Very affordable and professional. Charlie was very helpful and accommodating. I was desperate for a plumber and he came out same day. He came to my house found the underlying problem and fixed it Amazingly Quick!!! Very clean, polite, knowledgeable and efficient (even wears the booties before entering your home). I have added this company to my vendor list and have already referred Charlie to my clients. I highly recommend the company.

Nurse 2.

08/11/2017 12:00:00 SA

Highly recommend if you have a clog. Called a family plumber and he couldn't get the job done so called Charlie's Rooter Service on a Friday afternoon and plumber was at my home in less than 1 hour and the drain clear. Professional, showed up on time as promised, got the job done! What more can you ask for?

Doreen C.

01/12/2018 12:00:00 SA

Don't waste your time. Call them first! They responded to me right away, and even contacted me to see if they could come earlier (YES!! of course) then the same day appointment we had arranged. They were in and out. Cleared our drain to the sewer. Couldn't be sweeter or more professional! It's not worth the hassle/time/ expense to try to do it yourself. So worth it! Went right in and put their fridge magnet of the fridge for next time (if necessary).

Trisha R.

7/17/2017

Unfortunately I've needed the service of a plumber twice in less than 6 months but Charlie's has made it a pleasant experience! I've had Louis come and work on a toilet, he explained everything he was doing and what needed to be done while he was doing it and was more than friendly. Couple months later now I needed the kitchen sink unclogged and Charlie came and was just as friendly. They put on booties before entering the house, cleaned the sink when he was done, give you a call before they come and are really just nice people. Already a return customer and would recommend to anyone!

Melinda D.

7/15/2017

First let me start off by saying that they were very accommodating to my schedule. We had a back up in our shower/tub. We also had a back up in our washing machine and kitchen sink. I called for somebody to come out and they were able to come out at my next availability. Charlie came and cleared the clog in the shower and then went to work on the washing machine plug. I didn't think he'd be successful since we've had this problem since we bought the house. Every time the washing machine was on a rinse cycle I would have to lift the lid and let it drain. I have had three plumbers like this problem and nobody was able to successfully clear it. All three of them told us we needed to re-pipe and of course didn't leave without an estimate for that job. We've been through two washing machines due to this abuse. Not only did Charlie get the clog cleared so I can run the washing machine without worrying about a back up but he also gave us a solution that we could do ourselves without pushing that we pay him to do it. This will be the only plumbing company I use. I highly recommend them.

jason t.

7/15/2017

I do not write reviews but my experience with Charlie's Rooter Service was exceptional so I wanted to share.

TLDR;
Awesome customer service.
Prompt arrival
Payment is by the job, not by the hour.
They don't get paid until their job is 100% successful. Unsuccessful, you don't pay a penny.
Complications did not alter the agreed upon price.
Overall amazing experience!

Had a tech come out to fix a slow draining sink. Due to complications with my double sinks, he was only able to get some of it unclogged, but not 100%. We had one last option, to try and snake through the air vent, but he didn't have a ladder large enough to get on the roof. We scheduled a new appointment for the following day. He left and... didn't charge me a penny for his attempts to fix the issue. Said, I get paid, when my job is completed.
Charlie came out the following day. Prompt arrival, 11:!5 for an 11-1p window. We wound up needing to install a clean-out because the remodel job done prior to move in did not do anything correctly. There were some complications, so the job took longer than anticipated. Payment remained the same price. Pricing is by the job, not by the hour (which I've had with other plumbers).
Overall amazing service, answered any questions I had, just an amazing experience.
Thank you!

Marci R.

07/10/2017 12:00:00 SA

Our shower drains were clogged and Charlie and Morris came to snake the drains. They were fast, efficient, very friendly, and well-knowledgeable. Will definitely be calling again for assistance when needed. Very pleased with their work and overall performance!

William S.

12/14/2017

As a long-term homeowner, I've dealt with perhaps a dozen or so rooter companies. Charlie's may be the best I've encountered. The technician (Luis) was friendly, skilled and knowledgeable. In not much more than an hour, he cleared three blockages -- each of them requiring a fair amount of perseverance and finesse. The cost was reasonable; scheduling the appointment was easy; my current drain problems are solved. I'm a pretty happy camper and I'll be a return customer.

Erin M.

9/22/2016

5 stars for Charlie's Rooter Service! The water pressure at my Mom's house was off the charts high last week. I called a local realtor, Irish Doyle, for a referral to a good plumber. She highly recommended Charlie's Rooter Service and now I know why. He came out to check the regulator right away, while I was remote and dealt with him via phone. He was professional and friendly with my Mom and he replaced the regulator right away. He was also very fair priced, unlike some other plumbing services we've dealt with in the valley. I have helped my Mom through 2 other negative Plumber issues and what a breath of fresh air to deal with Charlie. The next day I had a question about the irrigation unit that was attached to the regulator - he took my call and even looked at pics I sent him via text, then explained what was happening. Charlie is up-to-date, does quality work, was easy to deal with, and fair priced. I'm really thankful we found you!

aaron y.

3/15/2018

They are my go to plumber and when you have an old house like I do, you need a plumber often. They are honest, reliable and their pricing is always fair. Can't recommend them enough.

Jonathan B.

1/23/2017

Danny helped me out with a clogged drain. He showed up on time, had good customer service, and, finished the work promptly and efficiently. Based on other high reviews of Charlie's rooter service I can confirm that their reputation as a respected plumbing service still stands.

anthony c.

06/09/2017 12:00:00 SA

Just like everyone has said. Danny was there and ready. Got the job done quick and clean. No ups no extras. Did what they said for what they said. Fast friendly service. Thank You

Barry B.

11/21/2017

Fast friendly professional service at a reasonable price. Thanks to Luis the snake man for getting things flowing again! Would highly recommend.

L S.

11/21/2017

Luis was freaking awesome! We had a horrible clog and he took care of it! He was really professional ! I would definitely recommend his company!

Carissa N.

1/16/2019

I was so impressed by this company. Charlie explained everything to me so clearly and he encouraged me to look at the camera as,they were going through the pipe and even recorded it on a USB for me to use for reference. He could have easily said that new pipe needed to be replaced and that there was no other option (costing me like $3500) but he gave me another more option that was,at a MUCH more affordable price. While the other option is more of a band aid to the issue, I instantly appreciated that he wasn't trying to upsell me. In addition to this when I went outside to take out my trash he told me to put it down and that he would throw it our for me. He and his partner were very respectful and were true gentlemen throughout the entire service. I would absolute use this company again and would recommend it to anyone. Plus I love that its a small business rather then a corporation. Makes me feel good about spending my money and its obvious how much pride Charlie takes in his work and business.

Lucy T.

12/18/2016

I received a quick response to my inquiry from Lulu and she gave me a quote and a time fame that someone would come to my home, which was an hour from the time I contacted her on a Sunday, which I really appreciated. The price was very reasonable and she sent Danny to take care of the problem. Danny came by within the time frame and he took care of the issue and gave me suggestions on what to do in the future. He was very professional and friendly.

S C.

5/23/2016

Always great service! Reasonable pricing, great response time and times available! My go-to for my house and for my tenants!

Greg O.

4/25/2017

They did a great job. Very professional Louis was amazing. Came in and installed my garbage disposal. It was so refreshing because he was very friendly and helpful.

Jim D.

11/28/2016

I have never left a Yelp review before, so it seems appropriate that I do so for the first time by leaving a 5 star review for Charlie of Charlie's Rooter Service! He was absolutely on time and immediately went to work and had our clogged cleared within 30 minutes! On top of that, just speaking with the man you know instantly that you are dealing with a honest hard working individual who is giving you a more than fair deal! I feel like that now a days running into a person/company like this is rare! I cant say enough good things about Charlie's Rooter Service!

Sheryl L.

04/09/2017 12:00:00 SA

This is the second time we have used this plumber, and they are always prompt courteous and professional. Highly, highly recommend. Good price & great work. Thank you Danny for doing a great job on a Sunday!

Sharen U.

9/19/2017

Luis came out to install a new garbage disposal, replace corroded pipe and new laundry drain. He was an hour early and did a fantastic job at a fair price. Highly recommended.

Nadia K.

04/01/2017 12:00:00 SA

Charlie's Rooter Service is great! We had a clogged drain and we called Charlie's. They answered quickly, they arrived on time, and, specifically Danny, was so professional and efficient. He did a great job, fixed our problem quickly, and was so nice! I would absolutely use Charlie's again and I will recommend them to everyone!

Z G.

03/10/2016 12:00:00 SA

What a great find! Our water heater broke and I was referred to Charlie. My usual plumber couldn't come out for a week so I decided to take a chance on Charlie since he said he could do the job today. Boy am I glad I did because I now have a new plumber! To begin with what a nice guy, super friendly and professional. He came when he said he would be here right on time and had everything he needed for the job. The price was very reasonable and he didn't try to sell me more than I needed. When the job was done, and it was an inside water heater, the place was as clean as it was when he got here. I am so pleased I found Charlie. I would recommend him for any plumbing job, I know I will be calling him again.

Flip C.

2/23/2017

Had a funny feeling something wasn't quite right with drain when I looked in clean out for main line and saw slow water movement. I check it occasionally. I called a few places and decided to go with Charlie. I use Yelp frequently. I thought it would just be a snaking to clear the line. Well, Charlie tried and something was not quite right. After a few attempts the camera came out. Unfortunately, the old clay pipe had broken. Charlie located where the break was quickly. Straight forward Charlie explained the options. I worked in the construction industry for years and what I was told was simple, correct and professional. Lucky for me he could start right then. Out came the shovel. Charlie exposed the pipe, repaired it and a few hours later things were draining as they should. Charlie also told me I should invest in a clearing once a year after he showed me where the roots grow in in the final camera inspection. Sounds proper. It was not an upsell just good advice considering the yard and trees and bushes over the main line. Everything was explained clearly from the start. The work was done efficiently. Charlie is a good guy and it was pleasant dealing with him. I don't like giving my money away. However, I would prefer to give it to a no BS plumber who does good work. I will definitely call Charlie's when I need help again. And. I do recommend this business. Thanks Charlie's Rooter Service!

Carol K.

7/24/2017

Their response was fast and the repair was completed quickly. Charlie is professional and honest. He cleaned up after himself and the repair cost was reasonable. I recommend this company without hesitation.

Irina K.

03/12/2016 12:00:00 SA

Charlie's Rooter service is amazing. Our first experience was when we were quoted 18,000 for an underground pipe blockage and Charlie's Rooter did the job efficiently for under 2,000. They never hike up the charges and are fair and reasonable with pricing. He always get's back to you same day and always has great and friendly service. We have been using them ever since.

Hilary C.

7/23/2017

I had a clogged kitchen drain, and some other issues under my sink. Luis worked very hard and did a great job taking care of what turned out to be a real mess. I felt that what I was charged for the work done and the time spent was very reasonable. I will definitely call them again when I have a plumbing issue.

J Y.

02/05/2017 12:00:00 SA

We had a horrible situation bubbling up in our shower and toilet, just a few hours before family and guests were to arrive. It was a nasty clog. Charlie came within the hour, and expertly and professionally addressed our problem. Our cleanout is in a tight closet space, and when he was done you couldn't tell he was ever there, not a drop of nasty to be found. He noticed our cleanout cap was cracked, and replaced it for free. I can't recommend this guys enough. Curtious clean service, and went above and beyond for us when we were in a tight spot. Increadible find!

Moses S.

07/06/2017 12:00:00 SA

I had a clogged sewer line. I called Charlie's rooter and Luis was able to come over really quickly since I mentioned that we were unable to use any of the bathrooms. He had a real positive attitude and a great personality and explained thoroughly what he needed to do in order to unclog my sewer line. He worked efficiently and quickly and I couldn't be happier with the overall service he provided.

Nick S.

1/18/2017

Great service. Danny went out to several stores looking for the cheapest part. This is our second time using them and we'll use them again. Highly recommended.

Noah G.

6/21/2017

Professional, personable, efficient, and affordable. I will definitely call Charlie again for any plumbing needs!

Oleg K.

6/19/2017

Excellent! Very professional!!!! Strongly recommend. He is very nice person. Thank you so much!!!!

Matt R.

06/06/2017 12:00:00 SA

These guys are the best. I live in West Hollywood but called them because of the amazing Yelp reviews. Charlie was super helpful over the phone and generous with his time, and Luis came out and did awesome work. These guys are friendly, honest, punctual and courteous about your home and the things inside it. Top notch all the way. We had a problem that needed a minor adjustment after the initial repair, and Luis made a point of getting back over ASAP to be sure it was right. Knowledgeable and you don't get a sense that they're trying to upsell you or take advantage. I'd call them for any future needs.

Anthony A.

07/12/2016 12:00:00 SA

Great service, used for a drain problem at rental property. I was not there but he called before and after and sent pics of his findings. I would definitely recommend.

Linda C.

8/19/2017

Lulu and Charlie were responsive, and Luis did a wonderful job. He was careful to make sure that everything was fixed, and cleaned up, to make sure things were left in better condition then when he arrived. Very happy!!!!!

Mila M.

4/24/2017

Charlie's Rooter is a great business. From the moment I spoke with Lulu, to when Luis and Charli arrived, to a follow up call to check how things were; what a dedicated team! Our bathroom sink plugged up and we tried by regular methods to unplug it but it needed experienced hands and tools. They fixed it and were so friendly, nice and knowledgeable (my father approved of them)! I highly recommend them! Oh, very important too: very reasonable cost without any deals and I also got to use the $10 for $20 deal!

Zara I.

4/19/2017

Louis is very professional and I will be Deffinelty be calling him for any future issues. He came and solved the issue in less than 30 minutes.

Lauren F.

4/16/2017

Charlie in his crew were extremely helpful in diagnosing our plumbing issue. Charlie arrived on time and was very professional throughout the project. He installed low flow toilets, a new kitchen faucet, and dealt with a major sewer line issue all in one day. His knowledge about all the projects made the major work easier to handle. If needed, we will have Charlie and his crew back out. We highly recommend Charlie and his crew.

Jacob A.

07/02/2017 12:00:00 SA

Thank you Charlie for changing the Kitchen Faucet it was very appreciated you coming on a very short notice. I will recommend you to all my friends and family. My parents house needed a new Kitchen Faucet replaced and I found Charlie's information through another friend that recommended him highly. I will call only Charlie from now on his work shows his dedication and his on time service fast and quick. I will use him for my house, my parents, family and friends. Thank you again Mr. Charlie.

Ann H.

5/24/2016

Again charles rooter service SAVED THE DAY..and AGAIN They came at night after hours and took care of plumming problems ..thank you Sooooo much Charlie and Dan you guys truly are the best..you have never let me down and fix everything right the first time.you are a 10 star company in my book and anyone would be Nuts to use anyone else..thanks guys.you saved me in more ways than one..very appreciative.Ann

Jodi M.

5/20/2016

Great fast, clean service with a smile. Price was right and job was done supper fast and efficient. Highly recommended.

les j.

07/08/2015 12:00:00 SA

Timely, courteous, professional and good value., Would definitely recommend and use again!

Todd B.

4/30/2016

Charlie's Rooter Service is one of those rare services where the contractor is great, the service is professional and courteous and the price is better than anyone. I've had him come out at least four or five times to root my drains. If he's running even a few minutes late, he'll call or text you to let you know. How many contractors do that? Charlie does great work and he's a family business. I believe strongly in family businesses. His wife takes the calls to the office and she's extremely professional and friendly to deal with. Highly recommended.

Tricia M.

2/17/2017

We had Charlie's Rooter Service come out to the house to clear a couple of storm drains right before an epic rainstorm. Charlie was fantastic, he was able to come right away, he called with an eta before he arrived, and he was very clear on what the costs would be for the service and what our expectations should be. In an hour he cleared all our storm drains exceeding both our expectations. It is amazing to find such an efficient and helpful service with great customer care all for a fair price!

L J.

04/05/2018 12:00:00 SA

I can't say enough about Charlie's Rooter Service. Great company! They came to my father's house who has Alzheimer's Disease. I was at work when I got the call from my father's caregiver that the bathtub was plugged. He told me he had done everything he could and poured lots of Drano with no change. He said we desperately needed a plumber. I was working when I got the call so could not be at my father's home. I searched Yelp and found Charlie's Rooter Service. I have to say I'm always skeptical in these situations because people take advantage of the elderly especially when no one else is there to question the estimate. I'm happy to report that I did not need to be concerned with this company. Charlie's Rooter Service was nothing but honest and ethical. They gave me an honest and fair assessment of the problem which was simply that my father's caregiver had lifted the lever for the bathtub unwittingly. They could've charged me an arm and a leg for a phantom service but did no such thing. It's hard to find honest people these days. I'm happy to say Charlie is one of the good guys. I would highly recommend that you call them with any plumbing situation you have. I will certainly be calling them in the future if/when a need arises. Thank you Charlie for taking care of my Dad!

Troy C.

01/04/2017 12:00:00 SA

Plain and simple: these guys are awesome. Great communication before arriving, courteous all around, diligent with cleanliness, and fully committed to getting the job done right. They put major competitors like Roto to shame both pricing and service. Thanks for the great service Danny!

Frank M.

12/26/2016

This Guy ( extremely cool ) came out to our house within 2 hours. After explaining the problem to him he took one look under the sink and confirmed it. After we agreed on a VERY reasonable price, it took him 5 minutes and Voila.....problem solved. He saved me HOURS of frustration and worth every penny. Thank You Charlie !

Virtuoso P.

10/29/2014

I've used Charlie's Rooter Service for close to a decade now for both the properties I manage and the ones my clients buy and sell. Not only are the a great choice for normal plumbing issues, they have also replaced water heaters for me, done video inspections of main sewer lines, replaced toilets, done earthquake valves on gas meters and much more. Their pricing is fair, the workmanship exceptional and you can be certain that you will be taken care of when you call them.

I highly recommend them!

Richard Powell
Virtuoso Property Group
Westlake Village, CA

Olympia A.

09/06/2012 12:00:00 SA

Gave them another chance today when a new leak appeared. Charlie delivered 100% on all of his promises. He responded quickly, arrived promptly, successfully completed the job, and was kind enough to keep me posted along the way. And extremely affordable pricing. Thank you Charlie for redeeming yourself, you earned five stars this time!

Debby B.

9/13/2011

We had a backed up sink last night and were lucky to get someone to our apartment to fix it early in the morning before work. These guys were great- the plumber arrived on time and was super friendly. He gave me tips on how to minimize plumber visits and he even cleaned the gunk out of my sink at the end of his visit. I'd definitely recommend them to a friend.

TM M.

11/06/2017 12:00:00 SA

Luis from Charlie's Rooter is an expert! I highly recommend! We have had another plumber that we have trusted for a couple of years now..unfortunately he doesn't work on weekends. Of course, emergencies always happen on the weekends..never fails! We needed another reputable plumber stat.. I found Charlie's Rooter on Yelp with great success! Luis arrived within his promised time frame..a couple hours after my call! Luis went above and beyond to fix our issue, while taking the time to explain all the issues in detail. He was super patient with all of my husband's questions...THANK YOU! ; ) It is challenging to find a plumber that will be prompt, upfront, honest, professional, and super informative (We have been burned in the past!) ..Luis exceeded all of those qualities. I was so impressed! They also offer fair pricing for quality work. We have found our new plumber..that works on weekends! I will be referring you guys! Thank you Luis!

Lorie K.

6/23/2018

I rarely write reviews but WOW Luis was outstanding! He was very pleasant, professional and skilled at his job. He cleared a blockage coming from the washer but also found a leak at the pipe junction. It sounded expensive so he discussed repair options with Charlie and offered a lower cost solution that didn't involve damaging the wall. He left to buy the part and returned a few hours later and quickly fixed it. He also went the extra mile and diagnosed and fixed a minor problem we had at no charge. We had some brown spots on the ceiling and I had another plumber out who said it was probably a leak and we needed to have to have the pipes and roof checked. Well Luis immediately figured out that it was chocolate milk that spilled and wiped it right off! Silly as it sounds, he was the only one who figured it out and it was a huge relief to know it wasn't a leak. Also important-he was very nice to my dogs! Their prices are fair and less than my previous plumber. I'm happy to have found such a good plumber and will definitely use him again.

Joshua S.

10/30/2011

I can't recommend these guys enough. I had Harold come by, and he was an awesome guy. He diagnosed the issue with my bathroom and wrote me a full report. These are the guys.

Cherrie S.

12/09/2015 12:00:00 SA

Great service, honest, does job without leaving a mess. He will be our plumber from now on!!

Tamara Q.

3/14/2016

I have used quite a few plumbing companies and I have found that Charlie's rooter is by far the best plumbing company. When I called for service they were here within an hour, they found what the issue was, he pointed out where the problem was and chalked it out for my husband to see when he got home, I was able to video what he did with his camera to explain everything to my husband, he guarantees his work for 90 days he explained every detail that he did I couldn't be happier.

William M.

12/25/2013

Excellent quality service, affordable prices. Finally found someone that gets the job done right the first time and won't lie to me. Ask for this guy named Charlie, this guy knows what to do.

Gerardo Z.

4/19/2017

Had a main line back up and called Charlie's Rooter Service because of their great Yelp reviews. The call was placed in evening, well after normal business hours. Within 30 minutes, Louis was at our home ready to diagnose the problem. Louis was very knowledgeable and isolated the backup to the upstairs toilet and started to work on the issue. At this point he could have easily told me that the best and correct way to resolve the issue was to remove the toilet and snake the line, which of course means more money. And that would have been the logical recommendation and I was prepared to pay the higher rate. Instead Louis attempted to manually snake the line through the toilet. After several attempts he got through and cleared the obstacle causing the back up. I'm appreciative of his efforts to fix the problem while at the same time attempting to keep the cost down. The extra effort shows honesty and integrity to your profession. He was not there to take advantage of a situation and gouge us, he was there to fix the problem. I highly recommend Charlie's Rooter Service and when you call them, ask for Louis. He was fantastic!

Elaine M.

8/26/2011

We had our kitchen sink clog, the night before we were suppose to host a party and Charlie's Plumbing saved us! We could not say better things about Charlie, and his company. He got to our house faster than most pizza's do, and it was 10 o'clock at night. I didn't even know that there were plumbers that worked 24 hours a day. Charlie was so friendly, and so helpful. He fixed the problem thoroughly, and answered all of our questions. On top of great service, the price was very reasonable. If i have anymore issues, I am definitely going to go back to Charlie. He was willing to help with any issue, and even looked at our washing machine even though it wasn't the issue. He will travel all over LA. Most importantly, he is someone you can trust!

Chrys R.

11/05/2016 12:00:00 SA

The water main to my house burst under the sidewalk today, creating a torrential loss of water. I called Charlie's Rooter Service after reading the number of reviews and the exceptionally high average ratings on Yelp. On explaining the emergency to the company dispatcher, Danny called me to say he could be there shortly, and he was. He explained that this repair would entail removal of the main line from the City meter to the house and that he would try to save the sidewalk if possible. He also pointed out that my home did not have a pressure regulation valve, so the full street pressure was going directly into the house (which did explain a problem I'd had a couple years back, come to think of it). While he went to get a colleague to help, I researched the pressure valve situation online and decided to have that installed, too. He quoted me an estimate that I considered quite fair for the amount of work I could see was involved (trenching, tunneling, as well as replacing the pipes, installation of the pressure regulation valve, repositioning the pressure relief valve, and filling the trench back in and covering it with the turf divots he'd set aside). He and Ignacio worked for hours, well after dark, by floodlight, when they could easily have just stopped the leak and come back tomorrow to work by the light of day. At the end, the invoice was exactly what he had quoted verbally. I would highly recommend this company and Danny for integrity, competence, and kindness toward a stricken new customer. I will certainly call on him should other plumbing issues arise.

Elette B.

5/16/2016

I needed a plummer that is reliable and not someone to just rip me off. I had called several companies and I can not believe how people try to get over on a customer that is trying to do business with them. I thought that I was not going to be able to get this costly repair done, until I was talking to a friend and explained to them my situation and they referred me to this great company and they are really affordable, so I called Charlie's Rooter Service and they sent their tech (Danny) right out to service my needs. He was very pleasant explained everything in detail. Danny not only fixed my leak in the garage I also ask him to take a look at my garbage disposal and with no problem he bought a new one and installed it all in one phone call. Danny also did a follow up call with me the next day to make sure everything was going good. Now that is loyalty. I will highly recommend them to anyone to use. I now have a plummer I can rely on.