AVOID. AVOID. AVOID.
I didn't hire this man, my real estate agent did, saying that he had a lot of good reviews on Yelp. After our experience with Andy this morning I don't understand how that's possible. Going through inspections on a newly renovated home and there was an issue with the tankless water heater. My agent couldn't get the guy she wanted so she called Andy and he agreed to come out at 9:45am, with a quote of $125 to look at the water heater because the hot water wasn't coming on and also check the pipes underneath the house because the general inspector told us there was moisture near the front sewer line. Andy arrived about ten minutes late and he does not have the best bedside manner so to speak. He went through the house and we turned on the faucets and ran the water. He stated the obvious, that the hot water wasn't coming out. Yeah, that's why we called you.
We take him to the water thermostat which is set to 120 degrees so there should be hot water. The seller's agents are there as well and we all take him to the tankless water heater and we go over everything. He doesn't know what it could be, maybe says the problem is within the water heater. He proceeds to go under the house and my agent and I stay with him. He then calls another plumber (?) to talk, admitting he doesn't know what the problem is. The guy on the other end gives him a possibility, which he then repeats to us. Fine. Whatever, but we ask him to check the pipes for the leak our general inspector put in his report--like my agent has asked him to do when they spoke over the phone--he doesn't seem to understand what we're asking, even though he agreed to it, so we say it over and over until he gets it. He sees moisture underneath the house but he doesn't know what it could be.
At this point, getting anywhere with Andy is taking forever and the seller has brought in his own plumber to take a look. I need to leave for work so I write Andy a check for $125, which is what he quoted to my agent. As my agent had brought him out to do a professional inspection of the plumbing she asks for his write-up on what he thought were the issues as well as a quote for possible repairs. This is where it goes off the rails. Andy gets upset that he has to basically do what he was called out here to do (and my agent told him over the phone she would like a written report and bid) telling us that he doesn't need to write up a report because the other plumber is there to fix is. But that's not what was agreed upon, so my agent reminds him it was part of his job.
Andy then tells us that he's going to charge us MORE for writing the report. There's a back and forth between my agent and Andy, which I was witness to, where she tells him that despite the other plumber she also needs a written report from him because that's going to go in our own paperwork during escrow on the house. Andy gets upset and hands the check back to me, telling me he doesn't want my money. He goes on to complain about having to come out, that my agent hadn't told him she needed a written report (I was there, she even said it multiple times to him as he was doing his inspection and he would nod and say yeah).
Before it becomes a full blown argument my agent actually apologizes to him if there was any miscommunication (I don't know what their phone call was, but again, she asked him MULTIPLE times that she'd need him to write up his report and he agreed). At this point my agent just wants him to leave because now the owner is there as well as the other agents and this guy is awful and unprofessional and whining about basically doing his job. I give him the check back, telling him that he did a job so I'll pay him. He takes the check and agrees to just write up a quick assessment and his quote. Fine. Yay! We think the problem is solved but five minutes later Andy comes out of his truck and asks if we've seen his check. He thinks he's dropped it on the ground. I have to stop myself from laughing out loud because this has become absurd. We take the time to look on the ground for the check but I and my agent tell him I handed it to him, he had it in his hand. He doesn't know where it is. He gets back in the truck and I have to get to work so I leave, assuming he'll find it in his pocket or his truck.
Now, the rest of this is second hand from my agent but she calls me as I'm driving to tell me she got into a full blown argument with Andy in the middle of the street. He threatened to take her to small claims court because HE LOST MY CHECK. She's pissed, but she gets another call. When she calls me back she tells me Andy found my check.
Honestly, I'm happy he found it because I never want to see this guy again. I have NO idea why he's gotten so many good reviews on this site. In my thankfully brief encounter with him he was awful and unprofessional and didn't really seem to know what he was doing. Buyer beware.