Truly Nolen Pest & Termite Control

I use Truly Nolen in Peoria for termite protection.   .  Sallylyn Is my rep who comes out and does inspections and make sure I don't have any of them critters.  She and her team have done a great job and I will continue to use them.

Recently I had them come out and take care of all the pest and signed up for an annual pest control service with Wesley Arnold their pest specialist.

1500 dollars almost a year later and zero results.

I started this process on 3/1/20 and I am in no better position with respect to the rodent issue.

I had called another company prior to truly nolen who told me that rodents in the walls can be more difficult to treat and they weren't sure if they were the best fit.

I called truly nolen because they drive a car that's shaped like a mouse so I figure that's their thing right?

Told them:
1) I have never seen them I just hear them running in the walls, scratching, chewing, and sometimes squeaking.
2) I have a citrus tree that has chewed up fruits all over it.

The guy was like: yeah we can help. We'll seal up the entry points, they'll die off and you'll be good. It'll be 1,500 and this will also prevent future infestations.

Sweet I thought, and I paid. They came and did the work. 2 weeks later I called and said I still hear it. They came out and told me I'll double check the work and it usually takes a while for them to die off.

Now it's a month later and I tell them I still hear them. They come out and bring some head honcho type dude. He says: work is great what you're hearing is lizards...... no evidence of lizards and I didn't know lizards made chewing sounds and occasionally squeaked and ate citrus fruit but ok. They said they'd follow up and didn't.

So now 5 months later I write a long letter stating:

You came back to see my place and told me in essence that you'd be back out to do a few things like patch up an entry point.

You also said that you thought the noises I was hearing in my ceiling were lizards.

I have not heard from you since that visit, there were no entry points closed and there were no traps given or checked like you said you'd do.

I highly doubt there are lizards - I have heard them squeek.

Also the grapefruit tree had poop on it, that didn't look lizard sized.

At this point I will say I am pretty dissatisfied, I paid 1500 bucks for you to plug holes but the problem of lizard/mice/rats running around inside my walls has never stopped since your treatment began.

Would like to know what the next steps are.

This resulted in them sending a guy out to lay traps down and they said they'd check them. They came out and did who knows what a couple more times.

Still have the same scratching and clawing that I've had. It was really notable in December and I reached out through their portal, they set up an appointment time and I said wouldn't be home at that time and that was it. Haven't heard from them since.

The key issues:
1) literally nothing changed
2) It cost 1500 dollars
3) If the rodents die off when you seal the entry points and they're still around that means you didn't do your job.
4) Bad communication
5) I sought a refund in August and the request completely went ignored.
6) insulting my intelligence by suggesting my problem was lizards when I have citrus fruit with holes in it and have obvious biting and squeaking in my walls.

This was something I didn't want to do because the techs seem like nice enough dudes but the service and the effectiveness of treatment was absolutely atrocious and I can't say I'm remotely satisfied or that I'd ever recommend them. Truth is I feel scammed like I just gave 1500 to a Nigerian prince.

This company is fraud. They treated my house for termites when I bought it and gave a one year guarantee. Fast-forward 3 years and the termites are back and the holes they were supposed to drill only went 1 into the concrete - WTF!?!

I'm having my house treated again and the new company is actually re-drilling the same holes because none of the older ones go through the concrete, and these are the walls with the freaking termite stains. I'm sure there are some good employees there, but there are also jerks with zero integrity. Unbelievable that they would commit fraud like that.

I am beside myself with frustration. DO NOT trust this company!!!

Just wanted to share how pleased I am with Truly Nolen. Today I met our new technician, Wesley. I was initially concerned about getting a different technician, but Wes is professional, experienced, and super-conscientious.

   Our home had a new pest infestation, and after conferring with his manager, Josh, together Wes and Josh decided to do everything to remedy the problem right away. Wesley was extremely hard working and spent the next 2 hours in the July heat to take care of our home. It says a lot when a company really cares about their customer's pest control issues and will even go above and beyond normal service to take care of a problem. Thank you Josh and Wes!

Regen was wonderful. He was right on time, came in, listened to what our concern was, looked at the video I had taken, smiled and said it's ok as I described the thousands of bugs outside! His explanation of what was happening was very reassuring. He offered a few options for us, answered all our questions, left his card and was on his way.  I would  definitely utilize these services again!!

I wish I could leave a negative star rating. This was a terrible experience, full of missteps, deceitful tactics to get more money from me, rude defensive employees (including the manager), and straight out lies and misrepresentation to the customer. Also they guys that came to the house were shady characters, left us all a little worried.  I guess a widowed Navy Veteran is an easy target. Enjoy the extra $135 you got out of me on top of the other ridiculously expensive charge. I guess you are a big company and I am just a little customer so you can do what you want. And be rude about it.

THE SHORT VERSION:

For those who are lazy to read the whole review, here is the quick advice - You are hiring a professional pest control company to take care of your pest problems for a reason.  So, in most cases, you will need an experienced technician to solve your pest problem.  If you are not going to get a technician who has stayed with Truly Nolen for more than 2 years (like Robert and Jessie), then make sure you get a better price.  Otherwise, you might as well work with another pest control companies in the west valley and get a huge discount for the same value.

THE LONG VERSION:
This particular Truly Nolen office covers both Peoria and Glendale.  I used to live in Glendale for 7 years and we were covered by the same Truly Nolen office during those time.  It was great back then, so when I moved to Peoria, I decided to stick with them even though they quoted me the highest price ($126 per quarter).

When I moved into my new home at Peoria, pretty much all the pest control companies that I talked to offered a better price for the same service.  Truly Nolen's four-season service is not a secret and some competitors will do exactly same thing for lower price.  I stick with Truly Nolen based on the good experience I had at Glendale, and I was dead wrong.  The service was going downhill.  My scheduled appointment would be magically disappeared from time to time even after I confirmed it a week ahead.  Sometimes there were situations that the appointment was no-call-no-show, so I had to contact the ex-manager Josh about it and make other arrangement.  In addition, I also got some pretty bad luck on Technicians (not going to say their names here) so the pest were not really under control.

So why still a 3 stars rating?  Because one of the technicians, Robert, took the initiative by being proactive and work things out.  Don't get me wrong, Truly Nolen does have good technicians besides Robert (Jordan, Jesse etc), but this company has a hard time on keeping the real talent here.  I was literally about to switch a pest control company, but Robert stepped in and get my pest situation back under control.  He also took care of the scheduling problems.  If I had to rate Robert alone, he would be a solid 5-star, but the management team and Truly Nolen's IT are just simply a disappointment.  With their high turnover, I won't be surprised if my current technician decides to take his career somewhere else.  As a Truly Nolen's customer for more than 9 years, I just hope Truly Nolen takes seriously on training and retaining talents.  Again, technician matters, so before you sign up for the service, make sure you know the technician that covers your area.

Another quick note - Truly Nolen has been around for years and it is funny how I am the first one writing something about their Peoria location during year 2017.  The management team probably has no clue that their e-mail survey is broken.  The link doesn't work on some of the browsers and even if it does work, it loads very slowly.  This is just another example on how poor their IT is implemented.

I have nothing but good things to say about Truly Nolen.  
I contacted them for outside pest maintenance. In doing the outside inspection the first time, the technician also found termites.  Inside, he also found lots of damage in a closet that I used for storage and rarely looked into.  Long story short, termite treatment was done. Upon inspection a while later, treatment had to be expanded to another part of the house.  No problems since.  No critters of any kind inside or outside since Truly Nolen has been treating the outside of my home. I always highly recommend the Peoria Truly Nolen service.

Jesse Valenzuela has been our guy since we started using them here in Surprise. He is always courteous and does an excellent job. He is a great representive of the company.