When the OTHER larger plumbing company failed to show up and simply left me a voice mail that I did not get until the end of the day, I was quite annoyed. I waited on them, and they failed to text or email me or even attempt to call me again to let me know that they were NOT coming despite making an appointment to be at my house on said day within a four hour window. When I called them to check on their arrival status, I was told they left me a message....Well I didn't get that message!!! I was waiting on them. Maybe attempt to call me again, text me or email me?? The gal was upset with ME that I was upset with them!! She offer to reschedule and I absolutely declined!!
Instead, I looked at Yelp reviews. I decided that I would not work with a company so large that I didn't matter. They lost not only my current and future business, but my valuable Yelp review. Since I have over 500 reviews, obviously my reviews are real. I am not a friend or family member posting a review to build them up.
I called multiple plumbers. I wanted to get an idea of a price based on a couple maybe standard type repairs. I stated that I wasn't going to hold them to an exact amount, but I wanted an IDEA, a range, even if a larger range about cost. I was told by several that they would not give me a price RANGE as requested, but that they would come out and if I didn't like their price, I would only pay an $85.00 service charge. Ya, right, that is a great way to overprice me. If I don't accept your price I have to pay $85 and get someone else out?? By the time I do that, I might as well overpay YOUR ass for being here or pay the $85 and send you on your way for nothing.
I asked Dignity Plumbing for a range and they happily gave me a basic price quote and they did explain that something could be discovered that might change the cost. VERY FAIR, VERY REASONABLE!! That, my friends, is how a business should respond to a very reasonable question/request!! I was impressed already!!
SO... I then arranged an appointment with Dignity Plumbing. My call was answered swiftly and an appointment was available sooner than I was available! SCORE! We arranged my appointment for between 8:00 a.m. and 10:00 a.m. We were hoping it would be earlier than later, but more so hoping they would even show up after the last experience!! I got a text about 7:30 a.m. the morning of my appointment advising me that the plumber was on his way! SCORE! He showed up promptly at 8:00! SCORE!
He was professional, polite and took the time to chat for a bit before checking out our situation. He quickly provided a quote, and it was very acceptable to us so we agreed to go forward. The job was done RIGHT and it was not rushed!! We are extremely pleased with the work and I will be having all future plumbing needs taken care of by Dignity Plumbing!!!
I want to send a thank you to Dignity Plumbing for being honest, reliable, fairly priced and for a job (actually two jobs) well done!!!